Home Call Centers Small Business (<$10M) Kenya

Top Call Center Services & Voice Services for Small Business in Kenya

Ratings Updated: March 20, 2025

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7 Companies

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7 Companies

Country: Kenya

Client Type: Small Business (<$10M)

Best Call Center Companies & Voice Services for Small Business in Kenya

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What are Featured Providers?
Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Kenya

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company that provides comprehensive Contact Center Services, including outbound call center and telemarketing services. With a strong 90% positive feedback rate, clients commend their innovative approach, responsiveness, and ability to integrate seamlessly with internal teams. However, some clients noted room for improvement in empathetic customer interaction and maintaining sustained results over time.

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Reviews mention Customized support

Clients have consistently praised Martal Group for their customized support, highlighting their thorough onboarding process and tailored communication strategies. One client noted that Martal's team studied their product to create personalized outreach messages, which significantly enhanced lead generation efforts. Another client emphasized the importance of collaboration, stating that providing detailed information was crucial for achieving optimal results. Overall, the sentiment regarding Martal's customized support is highly positive, with clients appreciating their responsiveness and dedication to understanding specific business needs.

Email Marketing & Lead Generation for Onshore Software Firm

5.0 Sep 17, 2021

For example, I also do cold outreach, and I like highlighting what works for me when working with their team. In other words, tell them the language you use and how you want to do things. That way, you won’t become just any other sales organization. They’re going to make things super customized for your organization, and you’ll stand out when they’re doing their outreach.

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Lead Generation & Sales Support Services for Software Co

4.5 Jul 12, 2021

What I really like about Martal is that they are super professional. They have senior people working on the project who really know what they are doing. I saw that they really studied our product to better understand it and be able to send fully customized messages to our potential customers. Their market analyses are really good as well and thus far, they’ve delivered as promised.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Open to feedback

Helpware demonstrates a strong openness to client feedback, as indicated by their responsiveness and willingness to adapt to evolving project needs. A client noted their effective communication through Slack and Zoom, emphasizing that Helpware listens to ideas and actively researches solutions. Although there were occasional misunderstandings in task requests, the client appreciated Helpware's quick response to feedback, highlighting their commitment to improvement and collaboration.

Design & SMM for Graphic Design Firm & Online Shop

4.5 Jan 13, 2021

The regularity of our communication motivates me to provide them with tasks and feedback to keep internal projects moving. At times there's a misunderstanding of my task request. I have to explain more completely using visuals in the Slack channel to get the project done. However, that's the nature of online interactions and would be an issue with any team during these times of working from home. They are always open to my feedback and quick to respond.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Canada (1)

Georgia (1)

New Zealand (1)

United States (39)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Kenya

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Timely

Overall sentiment regarding Hit Rate Solutions' timeliness is highly positive. Clients consistently praised the company's ability to deliver projects on time and maintain effective communication. One client noted, "Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign." Another client emphasized, "They were very punctual," highlighting their reliability. Overall, Hit Rate Solutions is recognized for its timely delivery and responsiveness.

Telemarketing Campaign for Real Estate Company

5.0 Feb 26, 2024

In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.

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Call Center Services for Consulting Company

4.5 Jan 19, 2024

The project was delivered on time with detailed reports of the outcome. Good communication with the agent and manager throughout. The quality of work done for the price was a good value.

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Legal Assistants & Support for Debt Consolidation Company

5.0 Nov 10, 2023

They are able to finish tasks in a timely manner and never any delays. They are very intelligent, fluent in English, and all a team player. How easy it is to set everything up with HitRate.

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Email Collection for Dental Laboratory

4.5 Nov 10, 2023

They were very punctual. Perfect communication was maintained throughout the project. None.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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Canada (1)

United States (9)

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C&R Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Services provided

100% Call Center Services

C&R Group, a phone answering service, was established in 1986. The team offers Call Center Services and is located in Nairobi, Kenya and Kampala, Uganda.
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Techno Brain BPO-ITES

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Nairobi, Kenya

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +4 services

15% Sales Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% Robotics Process Automation

5% Data Annotation Services

Techno Brain BPO-ITES is a call center company. They are in Nairobi, Kenya and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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Featured

What are Featured Providers?
Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Well-executed projects

Hugo has received overwhelmingly positive feedback regarding their execution of projects. Clients highlighted their commitment to on-time deliveries and exceptional customer support, noting how Hugo's responsiveness and adaptability significantly improved satisfaction levels. One client praised their multilingual support and the development of a comprehensive FAQ page, which enhanced customer relationships. Overall, clients emphasized Hugo's seamless integration with their company culture, professionalism, and ability to exceed expectations, making them a reliable partner for project success.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles.

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Multilingual Customer Support for Beverage Company

5.0 Aug 22, 2023

Their commitment to delivering items on time has been truly remarkable. Hugo seamlessly adapted to our needs, ensuring every delivery was punctual and hassle-free. It's been a pleasure collaborating with a team that not only met our expectations but consistently exceeded them.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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Australia (1)

United States (6)

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SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Kenya

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Team players

Clients consistently describe SureCall as a dedicated partner rather than merely a service provider. Feedback highlights their team's responsiveness and flexibility, particularly during challenging times, such as the COVID-19 pandemic. One client noted the significant commitment to quality work and continuous improvement, stating, "They’ve shown great care in providing both quality work and continuous improvement." Overall, the sentiment reflects strong appreciation for their collaborative approach and investment in client success.

BPO & Voice Services for National Hockey Organization

4.0 Nov 13, 2020

The team is responsive to our needs and has evolved given the challenges that we’ve faced during COVID-19. We’ve had so many moving targets and variables with respect to the messaging that we’ve communicated to our members, and they’ve been able to adjust on the fly. Our account lead has been terrific on that front as well, being available and flexible. Whenever we run into situations that require more immediate support, she provides help within a quick turnaround time and communicates expectations clearly.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Canada (5)

United States (4)

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Eminence Outsourcing

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Nairobi, Kenya

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +3 services

5% Data Annotation Services

5% Document Digitization & Management

5% SMS Marketing

Eminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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Bogner and Partners

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Data Annotation Services +1 service

25% Finance & Accounting Outsourcing (FAO)

Established in 2023, Bogner and Partners, a midsize call center company, is based in München, Germany and Nairobi, Kenya. Their team provides Call Center Services and Back Office Outsourcing.
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Dynamic Systems

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Services provided

25% Call Center Services

25% Cybersecurity

15% Custom Software Development +3 services

15% Web Development

10% CRM Consulting and SI

10% Web Design

Cybersecurity company Dynamic Systems was launched in 2011. The team offers Cybersecurity and Call Center Services and is based in Nairobi, Kenya.
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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

Nairobi, Kenya

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Accurate Africa eServices Ltd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

60% Call Center Services

20% Graphic Design

20% Market Research

Accurate Africa eServices Ltd is a Nairobi, Kenya-based call center company. Their services include Call Center Services and Market Research.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for Small Business in Kenya

C&R Group

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Ability to deliver

8.2/40.0

0/20 Reviews

2.1/10 Clients & Experience

6.1/10 Market Presence

Service focus

100% Call Center Services

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Techno Brain BPO-ITES

$10,000+

< $25 / hr

250 - 999

Nairobi, Kenya

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Call Center Services

15% Sales Outsourcing

65% Other

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Eminence Outsourcing

$1,000+

$25 - $49 / hr

50 - 249

Nairobi, Kenya

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

50% Call Center Services

50% Other

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Bogner and Partners

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Call Center Services

75% Other

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Dynamic Systems

$1,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

25% Call Center Services

75% Other

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BYG Advantage

$100,000+

$100 - $149 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

13.2/40.0

0/20 Reviews

8.5/10 Clients & Experience

4.7/10 Market Presence

Service focus

70% Sales Outsourcing

30% Other

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Accurate Africa eServices Ltd

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Call Center Services

40% Other

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Top Call Center Services & Voice Services for Small Business in Kenya

Best Call Center Companies & Voice Services for Small Business in Kenya

Reviews mention Customized support

Email Marketing & Lead Generation for Onshore Software Firm

Lead Generation & Sales Support Services for Software Co

Call Center Services for Consulting Co

Reviews mention Open to feedback

Design & SMM for Graphic Design Firm & Online Shop

Call Center Services for Digital Government Partner

Reviews mention Timely

Telemarketing Campaign for Real Estate Company

Call Center Services for Consulting Company

Legal Assistants & Support for Debt Consolidation Company

Email Collection for Dental Laboratory

Market Research Survey for Independent Consultant

Reviews mention Well-executed projects

Customer Service Outsourcing for Gaming Company

Multilingual Customer Support for Beverage Company

Back Office Outsourcing for E-Commerce Co

Call Center Services for Third-Party Management Company

Reviews mention Team players

BPO & Voice Services for National Hockey Organization

Customer Support for Advertising & Marketing Firm

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for Small Business in Kenya

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps