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Top Call Center Services & Voice Services for Supply Chain Companies in Jamaica

Ratings Updated: March 20, 2025

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4 Companies

2 Leaders 2 Contenders

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4 Companies

Country: Jamaica

Industry: Supply Chain, Logistics, and Transport

Best Call Center Companies & Voice Services for Supply Chain Companies in Jamaica

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Featured

What are Featured Providers?
Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves Jamaica

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company that provides comprehensive Contact Center Services, including outbound call center and telemarketing services. With a strong 90% positive feedback rate, clients commend their innovative approach, responsiveness, and ability to integrate seamlessly with internal teams. However, some clients noted room for improvement in empathetic customer interaction and maintaining sustained results over time.

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Reviews mention Timely

Martal Group has consistently received positive feedback regarding their timeliness and responsiveness. Clients highlighted their ability to deliver on time and maintain excellent communication throughout projects. For instance, one client noted, 'Great and professional communication - always on time and responsive.' Another remarked on their 'quickly understood our product offering and were able to deliver the message greatly.' Overall, the sentiment surrounding their timeliness is overwhelmingly positive, with no significant complaints raised.

Sales Outsourcing for Reforestation Company

4.5 Apr 18, 2024

Great and professional communication - always on time and responsive.

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Email Mktg & Sales Outsourcing for Document Collection Co

5.0 Apr 12, 2024

They are on time for our meetings and they have responded to our needs by answering our questions.

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Lead Generation & Consulting for Development Agency

5.0 Nov 10, 2021

Even though we are in different time zones, it’s never been an issue in due course of our work. We always receive on time the weekly reports on campaign’s performance.

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Lead Generation for Custom Software Developers

5.0 Mar 14, 2021

Our best impression from our partnership was the quick turnaround. Seeing results within weeks of beginning to work with Martal was a testament to their professional services and abilities.

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Retail Lead Generation for Customer Insights Firm

5.0 Sep 22, 2019

Martal’s team was very quick to begin the sales cycle after a week of initial onboarding.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Dedicated

Clients express a strong sentiment of dedication toward Helpware, highlighting their empathy and commitment to customer service. One reviewer noted, 'They're dedicated to working with each individual customer,' emphasizing the personalized approach of Helpware's team. Additionally, the flexibility in reassigning team members based on language proficiency showcases their commitment to meeting client needs. Overall, Helpware is perceived as a reliable partner, noted for their understanding and accommodating nature.

Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Canada (1)

Georgia (1)

New Zealand (1)

United States (39)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Jamaica

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Accommodating

Clients consistently commend Hit Rate Solutions for their accommodating nature, highlighting their willingness to adapt to specific project needs. One client noted their readiness to adjust phone services as required, while another praised the company's proactive management, ensuring all changes were addressed promptly. Overall, feedback reflects a strong sentiment of satisfaction, with clients appreciating the responsive and flexible support that significantly alleviated their workloads.

Call Center Services for Mental Health Services Provider

5.0 Jan 17, 2024

Yes, they made calls in a timely manner and responded to my requests quickly. They work remotely and send us an email to let us know they started work and when they ended work.

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Phone Answering & Data Encoding Services for Locksmith Firm

5.0 Dec 2, 2023

Every thing that I need to change with my project, I got a manager that I can send a message right away and we can do the change to make it fit for my needs. Also, there is another manager always keeping checking up with me that I'm happy with my project and with my associates.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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Canada (1)

United States (9)

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NICE Global

5.0 2 reviews

$1,000+

< $25 / hr

250 - 999

Montego Bay, Jamaica

Services provided

45% Call Center Services

30% Customer Service Outsourcing

15% Sales Outsourcing +1 service

10% Back Office Outsourcing

NICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.

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Reviews mention High-quality work

NICE Global received high praise for delivering high-quality work, particularly noted for their attention to detail and compliance. A VP from Asurvio highlighted their 'true partner centric approach' that adapted to evolving needs, which significantly contributed to improved customer lifetime value and net promoter score. The client emphasized their satisfaction with the overall value for cost, indicating that NICE Global's services exceeded expectations without any areas for improvement identified.

Customer Service Support for Automated Consumer Support Co

5.0 Dec 8, 2023

A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program.

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2 of 2 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center & BPO Services for Transportation Company

5.0 — NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services. Read more

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Call Center Solutions

5.0 1 review

Undisclosed

Undisclosed

250 - 999

Montego Bay, Jamaica

Services provided

50% Call Center Services

50% Recruiting

Call Center Solutions is a Customer Support Services provider specializing in call handling for businesses such as hotel reservations. The company received positive feedback for its impressive work culture and responsiveness, with around 80% of reviewers acknowledging these aspects. While communication could improve, recent developments are anticipated to address this concern.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Recruitment Services for Hotel Contact Center

5.0 — Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates. Read more

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Featured

What are Featured Providers?
Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Customized support

Clients have expressed high satisfaction with Hugo's customized support, highlighting their commitment to 24/7 customer assistance that effectively addresses diverse time zone challenges. One client noted that this approach significantly enhanced overall satisfaction. Additionally, Hugo's ability to integrate their services with the client's company culture was commended, fostering a seamless partnership. Overall, the sentiment reflects exceptional professionalism, flexibility, and a deep understanding of client needs.

Customer Service Outsourcing for Gaming Company

5.0 Aug 22, 2023

I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Their devotion to catering to our specific demands was evident in their customized approach and adaptable solutions.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Jamaica

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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Australia (1)

United States (6)

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SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves Jamaica

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Team players

Clients consistently describe SureCall as a dedicated partner rather than merely a service provider. Feedback highlights their team's responsiveness and flexibility, particularly during challenging times, such as the COVID-19 pandemic. One client noted the significant commitment to quality work and continuous improvement, stating, "They’ve shown great care in providing both quality work and continuous improvement." Overall, the sentiment reflects strong appreciation for their collaborative approach and investment in client success.

BPO & Voice Services for National Hockey Organization

4.0 Nov 13, 2020

The team is responsive to our needs and has evolved given the challenges that we’ve faced during COVID-19. We’ve had so many moving targets and variables with respect to the messaging that we’ve communicated to our members, and they’ve been able to adjust on the fly. Our account lead has been terrific on that front as well, being available and flexible. Whenever we run into situations that require more immediate support, she provides help within a quick turnaround time and communicates expectations clearly.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Canada (5)

United States (4)

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VXI Global Solutions Inc.

Not yet reviewed

$25,000+

< $25 / hr

10,000+

Kingston, Jamaica

Services provided

25% Call Center Services

45% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Custom Software Development

5% AI Development

5% AR/VR Development

VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Supirax Global Corporations Inc.

Not yet reviewed

Undisclosed

< $25 / hr

50 - 249

Kingston, Jamaica

Services provided

40% Call Center Services

20% Back Office Outsourcing

10% Customer Service Outsourcing +3 services

10% Sales Outsourcing

10% Transcription

10% Translation

Answering service Supirax Global Corporations Inc. Was founded in 2019. The firm focuses on Call Center Services and Back Office Outsourcing, and is midsize.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 NICE Global

2 Call Center Solutions

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for Supply Chain Companies in Jamaica

NICE Global

$1,000+

< $25 / hr

250 - 999

Montego Bay, Jamaica

Ability to deliver

21.9/40.0

17/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

45% Call Center Services

15% Sales Outsourcing

40% Other

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Call Center Solutions

Undisclosed

Undisclosed

250 - 999

Montego Bay, Jamaica

Ability to deliver

22.5/40.0

16.4/20 Reviews

2.1/10 Clients & Experience

4/10 Market Presence

Service focus

50% Call Center Services

50% Other

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VXI Global Solutions Inc.

$25,000+

< $25 / hr

10,000+

Kingston, Jamaica

Ability to deliver

8.6/40.0

0/20 Reviews

3/10 Clients & Experience

5.6/10 Market Presence

Service focus

25% Call Center Services

75% Other

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Supirax Global Corporations Inc.

Undisclosed

< $25 / hr

50 - 249

Kingston, Jamaica

Ability to deliver

4.2/40.0

0/20 Reviews

0.2/10 Clients & Experience

4/10 Market Presence

Service focus

40% Call Center Services

10% Sales Outsourcing

50% Other

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Top Call Center Services & Voice Services for Supply Chain Companies in Jamaica

Best Call Center Companies & Voice Services for Supply Chain Companies in Jamaica

Reviews mention Timely

Sales Outsourcing for Reforestation Company

Email Mktg & Sales Outsourcing for Document Collection Co

Lead Generation & Consulting for Development Agency

Lead Generation for Custom Software Developers

Retail Lead Generation for Customer Insights Firm

Call Center Services for Consulting Co

Reviews mention Dedicated

Customer Service via Chat

Call Center Services for Digital Government Partner

Reviews mention Accommodating

Call Center Services for Mental Health Services Provider

Phone Answering & Data Encoding Services for Locksmith Firm

Market Research Survey for Independent Consultant

Reviews mention High-quality work

Customer Service Support for Automated Consumer Support Co

Call Center & BPO Services for Transportation Company

Recruitment Services for Hotel Contact Center

Reviews mention Customized support

Customer Service Outsourcing for Gaming Company

Back Office Outsourcing for E-Commerce Co

Call Center Services for Third-Party Management Company

Reviews mention Team players

BPO & Voice Services for National Hockey Organization

Customer Support for Advertising & Marketing Firm

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for Supply Chain Companies in Jamaica

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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Specialties

Popular Locations