# Top Call Center Services & Voice Services in Jamaica

Recommended Call Centers companies in Jamaica include ContactPoint 360, vlbpo cx, Call Center Solutions, NICE Global, Adlinc Business Services Limited, Advantage Communications, Genesis Support Solution LTD, Visionary Outsourcing Solutions, NK Customer Solutions, BOULOU BLUE.



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## List of the Best Top Call Center Services & Voice Services in Jamaica

Ratings Updated: Jul 26, 2026


### [ContactPoint 360](https://clutch.co/profile/contactpoint-360)
#### 4.8 out of 5 star rating (6 reviews)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 1,000 - 9,999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 19% Back Office Outsourcing
- 41% Call Center Services
- 29% Customer Service Outsourcing
- 11% Sales Outsourcing

#### Company description
ContactPoint 360 is a global customer experience and outsourcing company offering a range of Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and back-office operations. Reviews highlight their strong project management, quick scalability, and outstanding customer service, with 100% of reviewers noting improved customer satisfaction and response times. Their adaptability and alignment with client processes stand out.
[Visit Website](https://contactpoint360.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### 3 reviews mention Call Center Services

Call Center Services for Marketing Agency
5.0/5 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office tasks.
- 1 of 3 Call Center Services reviews are 5 stars
- 3 new reviews for Call Center Services in past 6 months
- Less than $10,000 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/contactpoint-360/419269)

#### Experience in 3 industries

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
[Read All Reviews](https://clutch.co/profile/contactpoint-360?verified=true#reviews)

##### Advertising & marketing Experience
ContactPoint360 has received positive feedback in the Advertising & marketing industry for its exceptional service and commitment to enhancing customer experiences. Clients commend their expertise in scaling support operations while maintaining quality, demonstrated through improved response times and customer satisfaction scores. The professionalism, organized project management, and responsiveness of the team have been highlighted as significant strengths. Overall, ContactPoint360 appears to be a strong fit for businesses seeking reliable outsourcing solutions in the Advertising & marketing sector.
- 3 reviews for advertising & marketing industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Back-Office & Customer Support Outsourcing for CX Firm (4.0/5, Sep 12, 2025): ContactPoint360 provides a CX firm with inbound and outbound customer support, including managing chat and email queries, training new agents, and running QA. They also offer back-office support for data entry. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/405342)
- Call Center Services for Marketing Agency (5.0/5, Nov 12, 2025): ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office tasks. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/419269)
- Customer Support & Call Center Services for SEO Company (4.5/5, Dec 29, 2025): ContactPoint 360 provides customer support, back office, and call center services for an SEO company. The team handles inbound and outbound calls, email and chat support, and select back-office operations. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/427688)

##### Automotive Experience
ContactPoint 360 demonstrates strong expertise in the Automotive industry, particularly in enhancing customer support operations for fleet management. Clients highlight their effective management of customer interactions, responsiveness, and commitment to quality, which fostered positive feedback and improved support metrics. Their ability to integrate seamlessly with internal processes positions them as a valuable partner for businesses seeking reliable operational support in the Automotive sector.
- 1 review for automotive industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Support/Back-Office Services for Data Solutions Co (5.0/5, Jan 13, 2026): ContactPoint 360 manages customer phone, email, and live chat support for a vehicle data solutions company. The team is also responsible for back-office tasks, agent training, and performance reporting. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/429756)

##### Consumer products & services Experience
ContactPoint 360 demonstrates strong expertise in enhancing customer support for the Consumer products & services industry. Clients praise their efficient communication management, adaptability, and reliable project execution, resulting in improved response times and customer satisfaction. Their alignment with client values and budget considerations reinforces their strengths. Overall, ContactPoint 360 is viewed positively, making them a compelling choice for businesses seeking to optimize customer interactions and operational efficiency.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- Unknown avg. project cost
- Back-Office/Customer Service Outsourcing for Software Dev Co (5.0/5, Jan 12, 2026): ContactPoint 360 provides back-office and customer service outsourcing for a software development company. The team handles customer inquiries via phone, email, and chat, and assists with operational tasks. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/429518)

#### 4.7 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight ContactPoint 360's competitive pricing and strong value for money. For instance, one client noted that their 'pricing fit our budget' and emphasized 'good value for cost.' Another client echoed this sentiment, stating that the company provided 'great culture fit' and 'good value for cost.' Overall, the feedback reflects a positive sentiment towards the company's affordability and the quality of services provided, solidifying their reputation as a cost-effective solution.
[Read All Reviews](https://clutch.co/profile/contactpoint-360?verified=true#reviews)
- Less than $10,000 (2 reviews)
- $10,000 to $49,000 (1 reviews)

#### 10% of employees work in Montego Bay office
Montego Bay, Jamaica
Crane Boulevard
201 - 250 employees
876-229-3292
[See All Locations (9)](https://clutch.co/profile/contactpoint-360#location)

---

### [vlbpo cx](https://clutch.co/profile/vlbpo-cx)
#### 5 out of 5 star rating (1 reviews)
- $5,000+ minimum project size
- < $25 average hourly rate
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 35% Call Center Services
- 45% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
[Visit Website](https://vlbpo.com/)


#### Timely
The feedback regarding vlbpo cx's timeliness is overwhelmingly positive, with clients noting that all deliverables were met on schedule and communication remained transparent throughout the project. One client highlighted their project management as 'stellar,' emphasizing that vlbpo cx anticipated needs proactively and provided 24/7 support coverage. This commitment to timely service contributed significantly to improved customer satisfaction scores and reduced response times, indicating vlbpo cx's reliability as a partner.

#### Experience in 1 industry

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
[Read All Reviews](https://clutch.co/profile/vlbpo-cx?verified=true#reviews)

##### Telecommunications Experience
vlbpo cx has garnered positive feedback in the Telecommunications industry for their expertise in building scalable customer service operations. Clients praise their commitment to quality, effective project management, and ability to enhance customer satisfaction through tailored training and timely responses. Their proactive approach and cultural integration have significantly improved response times and customer loyalty, making them a reliable partner for organizations seeking growth and efficiency in telecommunications.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Customer Service Outsourcing for Wireless Telecom Firm (5.0/5, Apr 27, 2025): vlbpo cx has built and managed a customer service department for a wireless communications and train control solutions company. They've set up a team, created training programs, and implemented QA processes. [Read Full Review](https://clutch.co/go-to-review/vlbpo-cx/370119)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
[Read All Reviews](https://clutch.co/profile/vlbpo-cx?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)

---

### [Call Center Solutions](https://clutch.co/profile/call-center-solutions-0)
#### 5 out of 5 star rating (1 reviews)
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 50% Recruiting

#### Company description
Call Center Solutions is a Customer Support Services provider specializing in call handling for businesses such as hotel reservations. The company received positive feedback for its impressive work culture and responsiveness, with around 80% of reviewers acknowledging these aspects. While communication could improve, recent developments are anticipated to address this concern.
[Visit Website](https://ccssuccess.com/)


#### 1 review mentions Call Center Services

Recruitment Services for Hotel Contact Center
5.0/5 — Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates.
- 1 of 1 Call Center Services reviews are 5 stars
- Unknown avg. project cost
[Read Full Review](https://clutch.co/go-to-review/call-center-solutions-0/267823)

#### Experience in 1 industry

Call Center Solutions has effectively served the Hospitality & Leisure industry, specifically noted for their work with Brittain Resorts. Clients commend their ability to lower abandonment rates and enhance recruitment quality, reflecting strong project management and responsiveness. Overall sentiment is positive, highlighting their cultural alignment and impressive work ethic. This provider would be particularly well-suited for businesses within the hospitality sector seeking to improve customer service and operational efficiency.
[Read All Reviews](https://clutch.co/profile/call-center-solutions-0?verified=true#reviews)

##### Hospitality & leisure Experience
Call Center Solutions has demonstrated significant expertise in the Hospitality & Leisure industry, particularly in enhancing hotel reservation processes. Clients commend their ability to lower abandonment rates and improve candidate quality, leading to reduced attrition. The alignment of company values and a strong work culture are noted as key strengths. Overall, the feedback reflects a positive sentiment, indicating that Call Center Solutions is well-suited for businesses seeking reliable and effective call center services in the hospitality sector.
- 1 review for hospitality & leisure industry
- 1 review is 5 stars
- Unknown avg. project cost
- Recruitment Services for Hotel Contact Center (5.0/5, Feb 9, 2024): Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates. [Read Full Review](https://clutch.co/go-to-review/call-center-solutions-0/267823)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients have expressed positive sentiments regarding Call Center Solutions' overall cost and value for money. One client noted a significant reduction in attrition rates and appreciated the company's alignment with their values, highlighting the effective recruitment solutions provided. While there were suggestions for improved communication, the overall feedback indicates that clients feel they receive good value relative to the services rendered, particularly in fostering a strong company culture.
[Read All Reviews](https://clutch.co/profile/call-center-solutions-0?verified=true#reviews)

#### Very responsive

Call Center Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.

---

### [NICE Global](https://clutch.co/profile/nice-global)
#### 5 out of 5 star rating (2 reviews)
- $1,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 45% Call Center Services
- 30% Customer Service Outsourcing
- 15% Sales Outsourcing

#### Company description
NICE Global is a Contact Center Services provider specializing in customer support, inbound call center, and telephonic support. The company receives overwhelmingly positive feedback for its proactive communication, flexibility, and alignment with client values, with 100% of reviews highlighting its drive for success and adaptability to client needs.
[Visit Website](https://nice.com.jm/)


#### Detail-oriented
Clients consistently highlight NICE Global's detail-oriented approach, emphasizing their commitment to quality and compliance. One client noted their 'attention to detail' as critical to the program's success, reflecting an overall positive sentiment. The structured communication, including weekly KPI reviews, further showcases their meticulousness in adapting to evolving project needs. Overall, feedback indicates a strong appreciation for NICE Global's thoroughness and dedication to client objectives.
- Customer Service Support for Automated Consumer Support Co (5.0/5, Dec 8, 2023): A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program. [Read Full Review](https://clutch.co/go-to-review/nice-global/254893)

#### 2 reviews mention Call Center Services

Customer Service Support for Automated Consumer Support Co
5.0/5 — NICE Global provided customer service support and human assistance for an automated consumer support company. The team answered phone calls and handled billing questions, product support, and product offerings.
- 2 of 2 Call Center Services reviews are 5 stars
- $10,000,000 + avg. project cost
[Read Full Review](https://clutch.co/go-to-review/nice-global/254893)

#### Experience in 2 industries

NICE Global has received positive feedback across various industries, including transportation and consumer products & services. In transportation, they excelled in delivering exceptional customer service via efficient call center solutions, demonstrating flexibility and proactive communication. In the consumer products sector, they effectively managed customer billing inquiries, improving customer lifetime value and satisfaction metrics. Overall, NICE Global's strengths lie in their adaptability, commitment to quality, and ability to drive measurable outcomes, making them a strong fit for companies seeking customer service and support solutions.
[Read All Reviews](https://clutch.co/profile/nice-global?verified=true#reviews)

##### Transportation Experience
NICE Global has received positive feedback from clients in the Transportation industry, particularly for their effective call center and BPO services. The company demonstrates expertise in delivering high-quality customer service while maintaining cost efficiency. Clients appreciate their proactive communication and flexibility in project management, leading to measurable improvements in NPS and CSAT scores. Overall, NICE Global's commitment to adapting and learning from challenges positions them as a strong partner for businesses in the Transportation sector.
- 1 review for transportation industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center & BPO Services for Transportation Company (5.0/5, Apr 29, 2024): NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services.  [Read Full Review](https://clutch.co/go-to-review/nice-global/285502)

##### Consumer products & services Experience
NICE Global has demonstrated significant expertise in the Consumer products & services industry, effectively addressing client needs such as customer support and billing inquiries. Their partnership with Asurvio led to measurable improvements in customer lifetime value and NPS. Client feedback highlights their adaptability, attention to detail, and alignment with company values, showcasing their strengths in delivering quality service and data-driven insights. Overall, NICE Global is positioned as a strong candidate for businesses seeking reliable support in the consumer space.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- $10,000,000 + avg. project cost
- Customer Service Support for Automated Consumer Support Co (5.0/5, Dec 8, 2023): NICE Global provided customer service support and human assistance for an automated consumer support company. The team answered phone calls and handled billing questions, product support, and product offerings. [Read Full Review](https://clutch.co/go-to-review/nice-global/254893)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight NICE Global's exceptional value for cost, with one stating, "Good value for cost," and another noting, "Pricing fit our budget." The company is praised for delivering high-quality services while maintaining affordability, contributing to improved customer satisfaction and loyalty. Overall, the sentiment surrounding NICE Global's cost-effectiveness is overwhelmingly positive, indicating that they provide a strong return on investment for their clients.
[Read All Reviews](https://clutch.co/profile/nice-global?verified=true#reviews)
- $10,000,000 + (1 reviews)

---

### [Adlinc Business Services Limited](https://clutch.co/profile/adlinc-business-services)
#### 5 out of 5 star rating (3 reviews)
- < $25 average hourly rate
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 25% Call Center Services
- 15% Customer Service Outsourcing
- 35% Logistics & Supply Chain Consulting
- 10% Sales Outsourcing

#### Company description
Adlinc Business Services Limited is a prominent provider of Call Center Services, specializing in 24/7 Customer Support, Dispatch Operations, and Driver Recruitment. With a 98% improvement in service level, clients commend their seamless integration and proactive customer communication, which reduced complaints by 60%. Their unique partnership approach ensures dedicated support, fostering operational excellence and customer satisfaction.
[Visit Website](https://adlinc.com/)


#### 1 review mentions Call Center Services

Back-Office Support Services for Courier Company
5.0/5 — Adlinc Business Services Limited provides back-office support for a courier company. The team handles driver compliance, dispatch support, route management, overnight primary dispatch, and driver recruitment.
- 1 of 1 Call Center Services reviews are 5 stars
- $200,000 – $999,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/333241)

#### Experience in 2 industries

Adlinc Business Services Limited has demonstrated significant expertise in the Logistics & Supply Chain industry, providing essential support in customer service, dispatch operations, and driver compliance. Clients report impressive scalability, enhanced operational efficiency, and superior talent acquisition, resulting in improved response times and cost savings. The overall sentiment is overwhelmingly positive, indicating a strong fit for businesses within logistics and transport sectors seeking reliable and skilled outsourcing solutions.
[Read All Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)

##### Logistics & Supply Chain Experience
Adlinc Business Services Limited has received positive feedback from logistics clients, notably for their exceptional customer service and rapid onboarding processes. One client highlighted their ability to provide skilled and responsive agents who effectively manage complex supply chain challenges. The company's strong culture fit and high-quality talent have significantly enhanced operational efficiency, leading to rapid expansion in staffing needs. Overall, potential clients seeking reliable and scalable support in the Logistics & Supply Chain industry may find Adlinc to be an excellent partner.
- 1 review for logistics & supply chain industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service Outsourcing for Delivery Solutions Company (5.0/5, Sep 4, 2025): Adlinc Business Services Limited provides customer service representatives for a delivery company. The representatives place orders, answer customer phone calls, respond to emails, and interact with drivers. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/403460)

##### Supply Chain, Logistics, and Transport Experience
Adlinc Business Services Limited showcases strong expertise in the Supply Chain, Logistics, and Transport sector, as evidenced by client feedback highlighting improved customer response times, optimized route management, and enhanced overnight dispatching capabilities. Clients appreciate their proactive communication and 24/7 operational support, noting significant cost savings and compliance achievements. The company's partnership approach fosters seamless integration into client operations, making them a valuable choice for businesses seeking reliable and efficient logistics solutions.
- 2 reviews for supply chain, logistics, and transport industry
- 2 reviews are 5 stars
- $200,000 – $999,999 avg. project cost
- Back-Office Support Services for Courier Company (5.0/5, Nov 23, 2024): Adlinc Business Services Limited provides back-office support for a courier company. The team handles driver compliance, dispatch support, route management, overnight primary dispatch, and driver recruitment. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/333241)
- Customer Service Outsourcing for Logistics Company (5.0/5, Sep 13, 2025): Adlinc Business Services Limited provides customer service and dispatch support for a logistics company. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/405669)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight Adlinc Business Services Limited's competitive pricing and exceptional value for money. One COO noted that the quality of talent exceeded local standards, even at double the cost. Similarly, a President emphasized the good value for the cost, which aligned with their budget. Overall, the sentiment reflects satisfaction with the company's pricing, with clients appreciating the balance between cost and the quality of service provided.
[Read All Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)
- $10,000 to $49,000 (1 reviews)
- $200,000 to $999,999 (1 reviews)

#### Completed projects in 3 cities
- Tampa, Florida (1 projects)
- Minneapolis, Minnesota (1 projects)
- Phoenix, Arizona (1 projects)

[View Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)

---

### [Advantage Communications](https://clutch.co/profile/advantage-communications)
- $1,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 19% Back Office Outsourcing
- 25% Call Center Services
- 31% Customer Service Outsourcing
- 25% IT Managed Services

#### Company description
Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
[Visit Website](https://www.advantagecall.com/clutch-top-call-center-outsourcing-canada-jamaica)


#### 64% of employees work in Kingston office
Kingston, Jamaica
25 Dominica Drive
1001 - 2000 employees

Kingston, Jamaica
27 Harbour Steet
1001 - 2000 employees

[See All Locations (4)](https://clutch.co/profile/advantage-communications#location)

---

### [Genesis Support Solution LTD](https://clutch.co/profile/genesis-support-solution)
#### 5 out of 5 star rating (3 reviews)
- $5,000+ minimum project size
- $25 - $49 average hourly rate
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 40% Call Center Services
- 20% Customer Service Outsourcing
- 10% IT Managed Services
- 20% Sales Outsourcing

#### Company description
Genesis Support Solution LTD is a dedicated provider of Call Center Services, specializing in Customer Support and Call Handling. The company is praised for its hardworking team and effective communication, with a focus on enhancing client operations. The reviews highlight their commitment to improving customer service, with 100% of reviews noting satisfaction with their skills and efficiency.
[Visit Website](https://genesissupportltd.net)


#### Hard working
Clients consistently highlight the hardworking nature of Genesis Support Solution LTD. One client noted their team as 'hardworking and dedicated,' emphasizing their commitment to improving service quality. Additionally, feedback mentioned the team's proactive approach in seeking ways to enhance their work, which contributed to positive client outcomes. Overall, the sentiment reflects strong appreciation for the company's diligence and dedication to client success.

#### 1 review mentions Call Center Services

Call Center Services for Outsourcing Company
5.0/5 — Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email.

- 1 of 1 Call Center Services reviews are 5 stars
- $50,000 – $199,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/genesis-support-solution/152556)

#### Experience in 1 industry

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
[Read All Reviews](https://clutch.co/profile/genesis-support-solution?verified=true#reviews)

##### Telecommunications Experience
Genesis Support Solution LTD has received positive feedback within the Telecommunications industry, particularly for their effective call handling and customer support services. Clients commend their hardworking and dedicated team, which enhances operational efficiency and sales outcomes. The company demonstrates strong project management through timely reporting and communication, leading to improved client satisfaction. Overall, their expertise in supporting telecommunications operations positions them as a strong candidate for businesses seeking reliable service in this sector.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Call Center Services for Outsourcing Company (5.0/5, Aug 2, 2022): Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email.
 [Read Full Review](https://clutch.co/go-to-review/genesis-support-solution/152556)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
[Read All Reviews](https://clutch.co/profile/genesis-support-solution?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)

---

### [Visionary Outsourcing Solutions](https://clutch.co/profile/visionary-outsourcing-solutions)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 100% Call Center Services

#### Company description
Located in Montego Bay, Jamaica, Visionary Outsourcing Solutions is an answering service. They offer Call Center Services and were launched in 2010.
[Visit Website](https://visionaryoutsourcingsolutions.com/)


---

### [NK Customer Solutions](https://clutch.co/profile/nk-customer-solutions)
- 10 - 49 employees
- Annotto Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 40% Call Center Services
- 10% Marketing Strategy
- 25% Sales Outsourcing

#### Company description
NK Customer Solutions is a small answering service company based in Annotto Bay, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
[Visit Website](https://nkcustomer.com/)


---

### [BOULOU BLUE](https://clutch.co/profile/boulou-blue)
- $1,000+ minimum project size
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 40% Call Center Services
- 25% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://bouloublue.com/)


#### 92% of employees work in Kingston office
Kingston, Jamaica
64 Mannings Hill Road
50 - 75 employees
1866-611-6943
[See All Locations (2)](https://clutch.co/profile/boulou-blue#location)

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### [IntellectX Global Solutions Limited](https://clutch.co/profile/intellectx-global-solutions)
- $5,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 20% Call Center Services
- 25% Customer Service Outsourcing
- 10% Sales Outsourcing
- 10% Translation
- 10% Transcription

#### Company description
Back Office Outsourcing company IntellectX Global Solutions Limited is in Kingston, Jamaica. Their services include Back Office Outsourcing and Customer Service Outsourcing.
[Visit Website](https://intellectx.wixsite.com/solutions)


---

### [Global Gateway](https://clutch.co/profile/global-gateway)
- $1,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Montego Bay, St James, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 55% Call Center Services
- 15% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
Global Gateway, a midsize answering service company, is headquartered in Montego Bay, St James, Jamaica and Plantation, Florida. The team focuses on Call Center Services and Back Office Outsourcing.
[Visit Website](http://callggs.com/)


---

### [City BPO](https://clutch.co/profile/city-bpo)
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 50% Call Center Services
- 25% Customer Service Outsourcing

#### Company description
Based in Kingston, Jamaica, City BPO is a midsize call center service. Their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://city-bpo-jamaica.business.site/)


---

### [Platinum BPO Solutions](https://clutch.co/profile/platinum-bpo-solutions)
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 90% Call Center Services
- 10% Customer Service Outsourcing

#### Company description
Midsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
[Visit Website](http://platinumbpo.com/)


---

### [Sterrling Virtual](https://clutch.co/profile/sterrling-virtual)
- $100,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 50% Customer Service Outsourcing
- 25% Sales Outsourcing
- 25% Social Media Marketing

#### Company description
Sterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
[Visit Website](https://sterling-virtual.b12sites.com/index)


---

### [Yateman International](https://clutch.co/profile/yateman-international)
- $1,000+ minimum project size
- < $25 average hourly rate
- 2 - 9 employees
- Portmore, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 25% Call Center Services
- 50% Staffing

#### Company description
Staffing company Yateman International was founded in 2014. The agency specializes in Staffing and Call Center Services, and is small.
[Visit Website](https://www.yatemaninternational.com/)


---

### [WorldWide BPO & Call Centres](https://clutch.co/profile/worldwide-bpo-call-centres)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 30% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
WorldWide BPO & Call Centres is a small Kingston, Jamaica-based call center company. The team offers Call Center Services and Customer Service Outsourcing.
[Visit Website](https://worldwidebpocallcentres.com/)


---

### [Global Services Jamaica](https://clutch.co/profile/global-services-jamaica)
- 2 - 9 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 50% Call Center Services
- 10% Corporate Training & Coaching
- 10% Customer Service Outsourcing
- 10% Digital Strategy

#### Company description
Small call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://www.globalservicesjamaica.com/)


---

### [nucon](https://clutch.co/profile/nucon)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 50% Call Center Services
- 25% Customer Service Outsourcing

#### Company description
Nucon, a small telephone answering service, is in Kingston, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
[Visit Website](https://callscenterpro.com/)


---

### [Globescope BPO](https://clutch.co/profile/globescope-bpo)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 25% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
Globescope BPO is an answering service company. The Kingston, Jamaica-based company offers Call Center Services and Back Office Outsourcing.
[Visit Website](https://www.globescopebpo.com/)


---

### [VXI Global Solutions Inc.](https://clutch.co/profile/vxi-global-solutions-0)
- $25,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Custom Software Development
- 5% AR/VR Development
- 5% AI Development
- 10% Back Office Outsourcing
- 25% Call Center Services
- 45% Customer Service Outsourcing

#### Company description
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
[Visit Website](http://www.vxi.com/)


#### 23% of employees work in Kingston office
Kingston, Jamaica
5 Courtney Walsh Drive
1001 - 2000 employees
+18766345461
[See All Locations (4)](https://clutch.co/profile/vxi-global-solutions-0#location)

---

### [Startek](https://clutch.co/profile/startek)
- $1,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 40% Customer Service Outsourcing

#### Company description
Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
[Visit Website](http://www.startek.com/)


---

### [Etech](https://clutch.co/profile/etech)
- $1,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 45% Call Center Services
- 40% Customer Service Outsourcing
- 15% Sales Outsourcing

#### Company description
In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
[Visit Website](https://www.etechgs.com/)


#### 9% of employees work in Montego Bay office
Montego Bay, Jamaica
Building 1, Montego Bay Freezone, 1 Mangrove Way, Montego Bay, Jamaica.
401 - 500 employees
876-952-9197
[See All Locations (9)](https://clutch.co/profile/etech#location)

---

### [Fusion CX](https://clutch.co/profile/fusion-cx)
#### 4.6 out of 5 star rating (16 reviews)
- $10,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 40% Call Center Services
- 30% Customer Service Outsourcing
- 20% Sales Outsourcing

#### Company description
Fusion CX is a provider of Contact Center Services, excelling in both Inbound and Outbound Call Center operations. Reviewers consistently highlight the company's strengths in delivering excellent customer support and saving substantial time and money, with over 80% emphasizing their problem-solving abilities and pricing advantages. A notable 90% of feedback is positive, reflecting satisfaction with their telephonic support and customer care services.
[Visit Website](https://www.fusioncx.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=clutch_profile)


#### 7 reviews mention Call Center Services

Inbound Calls for Consulting Company
5.0/5 — Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access.&nbsp;

- 2 of 7 Call Center Services reviews are 5 stars
- $1,000,000 – $9,999,999 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/fusion-cx/148876)

#### Experience in 7 industries

Fusion CX has demonstrated strong expertise across various industries, including Retail, Business Services, Hospitality & Leisure, Manufacturing, Telecommunications, Information Technology, and others. Clients praise their ability to enhance customer experience, streamline workflows, and reduce operational costs. In Retail and Business Services, feedback highlights impressive responsiveness and problem-solving skills. The Hospitality sector commends their efficiency in handling high call volumes, while Manufacturing clients appreciate their competitive pricing. Overall, the sentiment is overwhelmingly positive, indicating Fusion CX's ability to meet diverse industry needs effectively.
[Read All Reviews](https://clutch.co/profile/fusion-cx?verified=true#reviews)

##### Retail Experience
Fusion CX has demonstrated significant expertise in the Retail industry, particularly through their effective order-taking and complaint-handling services. Clients have reported remarkable improvements in customer experience, leading to doubled sales. The company's dedication, including operations during holidays, highlights their strengths in reliability and commitment. Overall, their ability to manage high volumes of calls and enhance customer engagement positions Fusion CX as a valuable partner for Retail businesses seeking to elevate their customer service capabilities.
- 1 review for retail industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Order & Complaint Management Support for Delivery App Co (5.0/5, Jul 5, 2022): Fusion BPO Services provides order processing and complaint management support for a delivery app company. The team manages 6000 calls monthly. 
 [Read Full Review](https://clutch.co/go-to-review/fusion-cx/148760)

##### Business services Experience
Fusion CX stands out in the Business services industry for its exemplary call center operations, as highlighted by a client from OYO, a leading hospitality company in India. The firm's structured recruitment and commitment to exceeding expectations demonstrate its expertise and problem-solving capabilities. Overall, clients appreciate their streamlined workflows and dedication, though there is room for enhancement in technological reporting solutions. This positions Fusion CX as a strong candidate for businesses seeking reliable and effective service partners.
- 1 review for business services industry
- $10,000 – $49,000 avg. project cost
- Call Center Services for Hospitality Company (4.5/5, Jun 6, 2022): Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.  
 [Read Full Review](https://clutch.co/go-to-review/fusion-cx/21701)

##### Information technology Experience
Fusion CX has received positive feedback for their expertise in lead generation within the Information Technology sector. Clients highlight their excellent quality of work, cost-effectiveness, and strong personnel as key strengths. The sentiment expressed in reviews indicates high satisfaction, with clients noting that Fusion CX effectively saves time and resources, making them a valuable partner for businesses seeking IT solutions.
- 1 review for information technology industry
- 1 review is 5 stars
- $10,000,000 + avg. project cost
- Lead Generation for IT Company (5.0/5, Dec 22, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/36988)

##### Manufacturing Experience
The company has demonstrated a strong capacity to support the Manufacturing industry, particularly in reducing operational costs. Clients commend their competitive pricing and effective outbound services, citing substantial savings and efficient handling of sales calls and customer issues. Overall, the sentiment is positive, reflecting a reliable partner capable of delivering valuable solutions tailored to manufacturing needs.
- 1 review for manufacturing industry
- $50,000 – $199,999 avg. project cost
- Lead Generation for Small Manufacturer (4.0/5, Aug 18, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/137520)

##### IT Services Experience
Fusion CX demonstrates strong capabilities in IT services, particularly in customer support and outbound services. Clients appreciate their diverse offerings, including technical support and lead generation, which enhance operational efficiency and customer retention. Noteworthy strengths include effective communication, problem-solving skills, and a professional workforce with significant experience. Overall sentiment is positive, with clients reporting substantial time and cost savings, indicating that Fusion CX is a reliable partner for businesses seeking comprehensive IT service solutions.
- 1 review for it services industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- IT Services Lead Generation (5.0/5, Aug 18, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/137353)

##### Nonprofit Experience
The feedback from nonprofit clients highlights the provider's exceptional expertise in lead generation and outbound services, which are crucial for maximizing donations and member engagement. Clients appreciate the provider's reliability, efficiency, and cost-saving capabilities, noting significant time and financial benefits. Overall, the sentiment is highly positive, with strong recommendations for their services, making them a suitable partner for nonprofits seeking to enhance their outreach and client relations.
- 1 review for nonprofit industry
- $10,000 – $49,000 avg. project cost
- Lead Generation for Nonprofit (4.0/5, Aug 14, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/137420)

##### Telecommunications Experience
The company demonstrates robust expertise in the Telecommunications industry, particularly in providing secure and efficient inbound and outbound voice services. Clients commend their high-quality service, responsibility, and fast response times, noting significant time and cost savings. With positive feedback indicating no areas for improvement, potential clients can feel confident that this provider is a strong fit for enhancing their telecommunications needs.
- 1 review for telecommunications industry
- Unknown avg. project cost
- Lead Generation Services for Telecommunications Company (4.5/5, Aug 14, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/137325)

##### Hospitality & leisure Experience
The provider has demonstrated significant expertise in the Hospitality & leisure industry by effectively managing outbound services, allowing clients to streamline operations and reduce costs. One client reported substantial time savings of 120 hours monthly and a labor cost reduction of approximately $4,000. The positive sentiment reflects the provider's ability to enhance customer experiences by addressing common service issues, although there's room for improvement in pricing structures. Overall, they are well-suited for businesses seeking efficient operational support.
- 1 review for hospitality & leisure industry
- Less than $10,000 avg. project cost
- Call Overflow & Screening Support for Hospitality Company (4.0/5, Nov 2, 2017):  [Read Full Review](https://clutch.co/go-to-review/fusion-cx/25214)

#### 4.3 out of 5.0 rating for cost

What Clients Have Said
Clients generally perceive Fusion CX as offering competitive pricing and good value for money. For instance, one client highlighted that their services saved them approximately $4,000 in labor costs monthly, while another noted they provide affordable rates covering a wide range of services. However, some feedback indicated that pricing could be improved further, suggesting a desire for a more transparent pricing structure. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the financial savings and quality of service.
[Read All Reviews](https://clutch.co/profile/fusion-cx?verified=true#reviews)
- $50,000 to $199,999 (3 reviews)
- $10,000 to $49,000 (2 reviews)
- Less than $10,000 (1 reviews)
- $10,000,000 + (1 reviews)

#### 2% of employees work in Kingston office
Kingston, Jamaica
15 Old Hope Rd
201 - 250 employees

[See All Locations (22)](https://clutch.co/profile/fusion-cx#location)

---


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