# Top BPO Companies in Jamaica

Recommended BPO companies in Jamaica include ContactPoint 360, vlbpo cx, NICE Global, Call Center Solutions, Adlinc Business Services Limited, Advantage Communications, IntellectX Global Solutions Limited, BOULOU BLUE, Genesis Support Solution LTD, Magissistant.



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## List of the Best Top BPO Companies in Jamaica

Ratings Updated: Jul 26, 2026


### [ContactPoint 360](https://clutch.co/profile/contactpoint-360)
#### 4.8 out of 5 star rating (6 reviews)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 1,000 - 9,999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 19% Back Office Outsourcing
- 41% Call Center Services
- 29% Customer Service Outsourcing
- 11% Sales Outsourcing

#### Company description
ContactPoint 360 is a global customer experience and outsourcing company offering CX, BPO, and digital transformation services. Their consistent delivery and alignment with client processes have been praised, with 100% positive feedback highlighting improved response times and customer satisfaction. Reviewers commend their professionalism, adaptability, and seamless integration, noting minimal areas for improvement.
[Visit Website](https://contactpoint360.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### Reviewed 1 time in the past 6 months

In the past six months, clients have praised ContactPoint 360 for their effective customer communication support and operational management, noting quicker response times and improved customer feedback. A UX UI designer highlighted their organized project management and adaptability, describing the team as a collaborative extension of their own. While there were minor suggestions for improvement, such as more detailed reporting, the overall sentiment remains highly positive, emphasizing the company's good value and alignment with client needs.
- 1 of 1 reviews is 5 stars
- Unknown avg. project cost
[Read 1 Recent Review](https://clutch.co/profile/contactpoint-360?sort_by=date_desc&verified=true#reviews)

#### Experience in 3 industries

ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.
[Read All Reviews](https://clutch.co/profile/contactpoint-360?verified=true#reviews)

##### Advertising & marketing Experience
ContactPoint360 has received positive feedback in the Advertising & marketing industry for its exceptional service and commitment to enhancing customer experiences. Clients commend their expertise in scaling support operations while maintaining quality, demonstrated through improved response times and customer satisfaction scores. The professionalism, organized project management, and responsiveness of the team have been highlighted as significant strengths. Overall, ContactPoint360 appears to be a strong fit for businesses seeking reliable outsourcing solutions in the Advertising & marketing sector.
- 3 reviews for advertising & marketing industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Back-Office & Customer Support Outsourcing for CX Firm (4.0/5, Sep 12, 2025): ContactPoint360 provides a CX firm with inbound and outbound customer support, including managing chat and email queries, training new agents, and running QA. They also offer back-office support for data entry. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/405342)
- Call Center Services for Marketing Agency (5.0/5, Nov 12, 2025): ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office tasks. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/419269)
- Customer Support & Call Center Services for SEO Company (4.5/5, Dec 29, 2025): ContactPoint 360 provides customer support, back office, and call center services for an SEO company. The team handles inbound and outbound calls, email and chat support, and select back-office operations. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/427688)

##### Automotive Experience
ContactPoint 360 demonstrates strong expertise in the Automotive industry, particularly in enhancing customer support operations for fleet management. Clients highlight their effective management of customer interactions, responsiveness, and commitment to quality, which fostered positive feedback and improved support metrics. Their ability to integrate seamlessly with internal processes positions them as a valuable partner for businesses seeking reliable operational support in the Automotive sector.
- 1 review for automotive industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Support/Back-Office Services for Data Solutions Co (5.0/5, Jan 13, 2026): ContactPoint 360 manages customer phone, email, and live chat support for a vehicle data solutions company. The team is also responsible for back-office tasks, agent training, and performance reporting. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/429756)

##### Consumer products & services Experience
ContactPoint 360 demonstrates strong expertise in enhancing customer support for the Consumer products & services industry. Clients praise their efficient communication management, adaptability, and reliable project execution, resulting in improved response times and customer satisfaction. Their alignment with client values and budget considerations reinforces their strengths. Overall, ContactPoint 360 is viewed positively, making them a compelling choice for businesses seeking to optimize customer interactions and operational efficiency.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- Unknown avg. project cost
- Back-Office/Customer Service Outsourcing for Software Dev Co (5.0/5, Jan 12, 2026): ContactPoint 360 provides back-office and customer service outsourcing for a software development company. The team handles customer inquiries via phone, email, and chat, and assists with operational tasks. [Read Full Review](https://clutch.co/go-to-review/contactpoint-360/429518)

#### Completed projects in 5 countries
- Armenia (1 projects)
- Canada (1 projects)
- Costa Rica (1 projects)
- Czech Republic (1 projects)
- Estonia (1 projects)

This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
- Arabia Standard Time (AST)
- Central African Time (CAT)
- Eastern African Time (EAT)
- Hawaii Standard Time (HST)
- Israel Daylight Time (IDT)
- Pakistan Lahore Time (PLT)
- Alaska Standard Time (AKST)
- Central European Time (CET)
- Central Standard Time (CST)
- Eastern European Time (EET)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Phoenix Standard Time (PNT)
- Solomon Standard Time (SST)
- Vietnam Standard Time (VST)
- Australia Central Time (ACT)
- Australia Eastern Time (AET)
- Mountain Standard Time (MST)
- Argentina Standard Time (AGT)
- Singapore Standard Time (SGT)
- Bangladesh Standard Time (BST)
- Canada Newfoundland Time (CNT)
- New Zealand Standard Time (NST)
- Universal Coordinated Time (UTC)
- (Arabic) Egypt Standard Time (ART)
- South African Standard Time (SAST)
- Indiana Eastern Standard Time (IET)
- Puerto Rico and US Virgin Islands Time (PRT)
This provider is fluent in 1 language:
- English
[View Reviews](https://clutch.co/profile/contactpoint-360?verified=true#reviews)

#### 10% of employees work in Montego Bay office
Montego Bay, Jamaica
Crane Boulevard
201 - 250 employees
876-229-3292
[See All Locations (9)](https://clutch.co/profile/contactpoint-360#location)

---

### [vlbpo cx](https://clutch.co/profile/vlbpo-cx)
#### 5 out of 5 star rating (1 reviews)
- $5,000+ minimum project size
- < $25 average hourly rate
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 35% Call Center Services
- 45% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
vlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
[Visit Website](https://vlbpo.com/)


#### Timely
The feedback regarding vlbpo cx's timeliness is overwhelmingly positive, with clients noting that all deliverables were met on schedule and communication remained transparent throughout the project. One client highlighted their project management as 'stellar,' emphasizing that vlbpo cx anticipated needs proactively and provided 24/7 support coverage. This commitment to timely service contributed significantly to improved customer satisfaction scores and reduced response times, indicating vlbpo cx's reliability as a partner.

#### Experience in 1 industry

vlbpo cx has demonstrated notable expertise in the telecommunications industry, particularly in building scalable customer service operations. Feedback highlights their commitment to quality, proactive project management, and ability to immerse in client culture. Clients report improved customer satisfaction and response times due to vlbpo cx’s tailored training and quality assurance processes. Their strengths suggest a strong fit for companies seeking to enhance customer service in fast-paced environments.
[Read All Reviews](https://clutch.co/profile/vlbpo-cx?verified=true#reviews)

##### Telecommunications Experience
vlbpo cx has garnered positive feedback in the Telecommunications industry for their expertise in building scalable customer service operations. Clients praise their commitment to quality, effective project management, and ability to enhance customer satisfaction through tailored training and timely responses. Their proactive approach and cultural integration have significantly improved response times and customer loyalty, making them a reliable partner for organizations seeking growth and efficiency in telecommunications.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Customer Service Outsourcing for Wireless Telecom Firm (5.0/5, Apr 27, 2025): vlbpo cx has built and managed a customer service department for a wireless communications and train control solutions company. They've set up a team, created training programs, and implemented QA processes. [Read Full Review](https://clutch.co/go-to-review/vlbpo-cx/370119)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
[Read All Reviews](https://clutch.co/profile/vlbpo-cx?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)

---

### [NICE Global](https://clutch.co/profile/nice-global)
#### 5 out of 5 star rating (2 reviews)
- $1,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 45% Call Center Services
- 30% Customer Service Outsourcing
- 15% Sales Outsourcing

#### Company description
NICE Global is a business process outsourcing (BPO) company that specializes in call center services and customer support. Overall, they received positive feedback for their proactive communication, flexibility, and alignment with client values, with 100% of reviewers highlighting their cost-effectiveness and adaptability. Clients are impressed with their ability to enhance customer satisfaction metrics and increase customer lifetime value.
[Visit Website](https://nice.com.jm/)


#### Detail-oriented
Clients consistently highlight NICE Global's detail-oriented approach, emphasizing their commitment to quality and compliance. One client noted their 'attention to detail' as critical to the program's success, reflecting an overall positive sentiment. The structured communication, including weekly KPI reviews, further showcases their meticulousness in adapting to evolving project needs. Overall, feedback indicates a strong appreciation for NICE Global's thoroughness and dedication to client objectives.
- Customer Service Support for Automated Consumer Support Co (5.0/5, Dec 8, 2023): A true partner centric approach that adapted to our company's evolving needs and requirements. Their attention to detail, quality, and compliance were critical to the success of our program. [Read Full Review](https://clutch.co/go-to-review/nice-global/254893)

#### Experience in 2 industries

NICE Global has received positive feedback across various industries, including transportation and consumer products & services. In transportation, they excelled in delivering exceptional customer service via efficient call center solutions, demonstrating flexibility and proactive communication. In the consumer products sector, they effectively managed customer billing inquiries, improving customer lifetime value and satisfaction metrics. Overall, NICE Global's strengths lie in their adaptability, commitment to quality, and ability to drive measurable outcomes, making them a strong fit for companies seeking customer service and support solutions.
[Read All Reviews](https://clutch.co/profile/nice-global?verified=true#reviews)

##### Transportation Experience
NICE Global has received positive feedback from clients in the Transportation industry, particularly for their effective call center and BPO services. The company demonstrates expertise in delivering high-quality customer service while maintaining cost efficiency. Clients appreciate their proactive communication and flexibility in project management, leading to measurable improvements in NPS and CSAT scores. Overall, NICE Global's commitment to adapting and learning from challenges positions them as a strong partner for businesses in the Transportation sector.
- 1 review for transportation industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center & BPO Services for Transportation Company (5.0/5, Apr 29, 2024): NICE Global provides call center and BPO services for a transportation company. The team aims to keep costs low without interrupting the client’s services.  [Read Full Review](https://clutch.co/go-to-review/nice-global/285502)

##### Consumer products & services Experience
NICE Global has demonstrated significant expertise in the Consumer products & services industry, effectively addressing client needs such as customer support and billing inquiries. Their partnership with Asurvio led to measurable improvements in customer lifetime value and NPS. Client feedback highlights their adaptability, attention to detail, and alignment with company values, showcasing their strengths in delivering quality service and data-driven insights. Overall, NICE Global is positioned as a strong candidate for businesses seeking reliable support in the consumer space.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- $10,000,000 + avg. project cost
- Customer Service Support for Automated Consumer Support Co (5.0/5, Dec 8, 2023): NICE Global provided customer service support and human assistance for an automated consumer support company. The team answered phone calls and handled billing questions, product support, and product offerings. [Read Full Review](https://clutch.co/go-to-review/nice-global/254893)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight NICE Global's exceptional value for cost, with one stating, "Good value for cost," and another noting, "Pricing fit our budget." The company is praised for delivering high-quality services while maintaining affordability, contributing to improved customer satisfaction and loyalty. Overall, the sentiment surrounding NICE Global's cost-effectiveness is overwhelmingly positive, indicating that they provide a strong return on investment for their clients.
[Read All Reviews](https://clutch.co/profile/nice-global?verified=true#reviews)
- $10,000,000 + (1 reviews)

---

### [Call Center Solutions](https://clutch.co/profile/call-center-solutions-0)
#### 5 out of 5 star rating (1 reviews)
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 50% Recruiting

#### Company description
Call Center Solutions is a company specializing in contact center services for hotel reservations. The reviews are predominantly positive, highlighting their impressive work culture and effective project management, with over 80% mentioning lower attrition and improved candidate quality. Some feedback suggests a need for improved communication, which is being addressed with a new website.
[Visit Website](https://ccssuccess.com/)


#### Experience in 1 industry

Call Center Solutions has effectively served the Hospitality & Leisure industry, specifically noted for their work with Brittain Resorts. Clients commend their ability to lower abandonment rates and enhance recruitment quality, reflecting strong project management and responsiveness. Overall sentiment is positive, highlighting their cultural alignment and impressive work ethic. This provider would be particularly well-suited for businesses within the hospitality sector seeking to improve customer service and operational efficiency.
[Read All Reviews](https://clutch.co/profile/call-center-solutions-0?verified=true#reviews)

##### Hospitality & leisure Experience
Call Center Solutions has demonstrated significant expertise in the Hospitality & Leisure industry, particularly in enhancing hotel reservation processes. Clients commend their ability to lower abandonment rates and improve candidate quality, leading to reduced attrition. The alignment of company values and a strong work culture are noted as key strengths. Overall, the feedback reflects a positive sentiment, indicating that Call Center Solutions is well-suited for businesses seeking reliable and effective call center services in the hospitality sector.
- 1 review for hospitality & leisure industry
- 1 review is 5 stars
- Unknown avg. project cost
- Recruitment Services for Hotel Contact Center (5.0/5, Feb 9, 2024): Call Center Solutions provided recruitment services for a hotel reservation company. The team was responsible for hiring qualified candidates. [Read Full Review](https://clutch.co/go-to-review/call-center-solutions-0/267823)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients have expressed positive sentiments regarding Call Center Solutions' overall cost and value for money. One client noted a significant reduction in attrition rates and appreciated the company's alignment with their values, highlighting the effective recruitment solutions provided. While there were suggestions for improved communication, the overall feedback indicates that clients feel they receive good value relative to the services rendered, particularly in fostering a strong company culture.
[Read All Reviews](https://clutch.co/profile/call-center-solutions-0?verified=true#reviews)

#### Very responsive

Call Center Solutions is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.

---

### [Adlinc Business Services Limited](https://clutch.co/profile/adlinc-business-services)
#### 5 out of 5 star rating (3 reviews)
- < $25 average hourly rate
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 15% Back Office Outsourcing
- 25% Call Center Services
- 15% Customer Service Outsourcing
- 35% Logistics & Supply Chain Consulting
- 10% Sales Outsourcing

#### Company description
Adlinc Business Services Limited is an outsourcing company specializing in customer service, dispatch, and driver-related support functions. Across the reviews, 100% of clients commend their responsive communication, excellent service quality, and seamless integration into existing business operations, highlighting their ability to exceed expectations and adapt swiftly to client needs. Their partnership approach and value for cost were consistently praised.
[Visit Website](https://adlinc.com/)


#### Reliable
Clients consistently describe Adlinc Business Services Limited as a reliable partner, highlighting their ability to provide skilled and scalable support. One COO noted their agents excel in real-time coordination, leading to rapid expansion from one to six customer service agents. Feedback emphasizes smooth onboarding, excellent communication, and superior talent compared to local options. The client's overall sentiment is overwhelmingly positive, with no areas for improvement identified, underscoring Adlinc's reputation for reliability and quality service.
- Customer Service Outsourcing for Delivery Solutions Company (5.0/5, Sep 4, 2025): We started with Adlinc using just one CSR agent to handle our on-demand courier calls and input orders. This type of work is challenging and requires real-time coordination, but Adlinc’s agent has been excellent. In a short time, we’ve added a second agent, and we’re already planning to expand to 6 agents. Onboarding has been smooth, communication is easy, and the quality of talent they provide is outstanding. I’d highly recommend Adlinc to any business that needs reliable, skilled, and scalable support. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/403460)

#### Experience in 2 industries

Adlinc Business Services Limited has demonstrated significant expertise in the Logistics & Supply Chain industry, providing essential support in customer service, dispatch operations, and driver compliance. Clients report impressive scalability, enhanced operational efficiency, and superior talent acquisition, resulting in improved response times and cost savings. The overall sentiment is overwhelmingly positive, indicating a strong fit for businesses within logistics and transport sectors seeking reliable and skilled outsourcing solutions.
[Read All Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)

##### Logistics & Supply Chain Experience
Adlinc Business Services Limited has received positive feedback from logistics clients, notably for their exceptional customer service and rapid onboarding processes. One client highlighted their ability to provide skilled and responsive agents who effectively manage complex supply chain challenges. The company's strong culture fit and high-quality talent have significantly enhanced operational efficiency, leading to rapid expansion in staffing needs. Overall, potential clients seeking reliable and scalable support in the Logistics & Supply Chain industry may find Adlinc to be an excellent partner.
- 1 review for logistics & supply chain industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Service Outsourcing for Delivery Solutions Company (5.0/5, Sep 4, 2025): Adlinc Business Services Limited provides customer service representatives for a delivery company. The representatives place orders, answer customer phone calls, respond to emails, and interact with drivers. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/403460)

##### Supply Chain, Logistics, and Transport Experience
Adlinc Business Services Limited showcases strong expertise in the Supply Chain, Logistics, and Transport sector, as evidenced by client feedback highlighting improved customer response times, optimized route management, and enhanced overnight dispatching capabilities. Clients appreciate their proactive communication and 24/7 operational support, noting significant cost savings and compliance achievements. The company's partnership approach fosters seamless integration into client operations, making them a valuable choice for businesses seeking reliable and efficient logistics solutions.
- 2 reviews for supply chain, logistics, and transport industry
- 2 reviews are 5 stars
- $200,000 – $999,999 avg. project cost
- Back-Office Support Services for Courier Company (5.0/5, Nov 23, 2024): Adlinc Business Services Limited provides back-office support for a courier company. The team handles driver compliance, dispatch support, route management, overnight primary dispatch, and driver recruitment. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/333241)
- Customer Service Outsourcing for Logistics Company (5.0/5, Sep 13, 2025): Adlinc Business Services Limited provides customer service and dispatch support for a logistics company. [Read Full Review](https://clutch.co/go-to-review/adlinc-business-services/405669)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight Adlinc Business Services Limited's competitive pricing and exceptional value for money. One COO noted that the quality of talent exceeded local standards, even at double the cost. Similarly, a President emphasized the good value for the cost, which aligned with their budget. Overall, the sentiment reflects satisfaction with the company's pricing, with clients appreciating the balance between cost and the quality of service provided.
[Read All Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)
- $10,000 to $49,000 (1 reviews)
- $200,000 to $999,999 (1 reviews)

#### Completed projects in 3 cities
- Tampa, Florida (1 projects)
- Minneapolis, Minnesota (1 projects)
- Phoenix, Arizona (1 projects)

[View Reviews](https://clutch.co/profile/adlinc-business-services?verified=true#reviews)

---

### [Advantage Communications](https://clutch.co/profile/advantage-communications)
- $1,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 19% Back Office Outsourcing
- 25% Call Center Services
- 31% Customer Service Outsourcing
- 25% IT Managed Services

#### Company description
Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
[Visit Website](https://www.advantagecall.com/clutch-top-call-center-outsourcing-canada-jamaica)


#### 64% of employees work in Kingston office
Kingston, Jamaica
25 Dominica Drive
1001 - 2000 employees

Kingston, Jamaica
27 Harbour Steet
1001 - 2000 employees

[See All Locations (4)](https://clutch.co/profile/advantage-communications#location)

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### [IntellectX Global Solutions Limited](https://clutch.co/profile/intellectx-global-solutions)
- $5,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 20% Call Center Services
- 25% Customer Service Outsourcing
- 10% Sales Outsourcing
- 10% Translation
- 10% Transcription

#### Company description
Back Office Outsourcing company IntellectX Global Solutions Limited is in Kingston, Jamaica. Their services include Back Office Outsourcing and Customer Service Outsourcing.
[Visit Website](https://intellectx.wixsite.com/solutions)


---

### [BOULOU BLUE](https://clutch.co/profile/boulou-blue)
- $1,000+ minimum project size
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 40% Call Center Services
- 25% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
BOULOU BLUE is an answering service company. They are headquartered in Boca Raton, Florida and Kingston, Jamaica, and their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://bouloublue.com/)


#### 92% of employees work in Kingston office
Kingston, Jamaica
64 Mannings Hill Road
50 - 75 employees
1866-611-6943
[See All Locations (2)](https://clutch.co/profile/boulou-blue#location)

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### [Genesis Support Solution LTD](https://clutch.co/profile/genesis-support-solution)
#### 5 out of 5 star rating (3 reviews)
- $5,000+ minimum project size
- $25 - $49 average hourly rate
- 250 - 999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 40% Call Center Services
- 20% Customer Service Outsourcing
- 10% IT Managed Services
- 20% Sales Outsourcing

#### Company description
Genesis Support Solution LTD is a call center service provider recognized for its dedicated and hardworking team. Reviews highlight their ability to improve client operations through effective call and email support. Approximately 100% of the feedback is positive, emphasizing their proactive approach to enhancement and efficient communication, leading to client satisfaction and increased sales.
[Visit Website](https://genesissupportltd.net)


#### Puts the customer first
Genesis Support Solution LTD demonstrates a strong customer-first approach, as evidenced by client feedback highlighting their hardworking and dedicated team. One client noted the team's commitment to resolving issues and their proactive upselling strategies, which improved client operations. Additionally, the friendly and intelligent demeanor of their staff, particularly Lasana, who actively seeks to enhance team performance, further underscores their focus on customer satisfaction. Overall, clients express high satisfaction with the service provided.

#### Experience in 1 industry

Genesis Support Solution LTD has demonstrated expertise in the telecommunications industry, providing call center services that enhance client operations. Feedback highlights their dedicated and hardworking team, effective communication, and ability to improve performance metrics. Clients have noted positive impacts on sales and customer satisfaction. Overall sentiment in this sector is favorable, making them a strong candidate for telecommunications projects.
[Read All Reviews](https://clutch.co/profile/genesis-support-solution?verified=true#reviews)

##### Telecommunications Experience
Genesis Support Solution LTD has received positive feedback within the Telecommunications industry, particularly for their effective call handling and customer support services. Clients commend their hardworking and dedicated team, which enhances operational efficiency and sales outcomes. The company demonstrates strong project management through timely reporting and communication, leading to improved client satisfaction. Overall, their expertise in supporting telecommunications operations positions them as a strong candidate for businesses seeking reliable service in this sector.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- Call Center Services for Outsourcing Company (5.0/5, Aug 2, 2022): Genesis Support Solution LTD provided call center services for an outsourcing company. They were tasked with handling customer support via phone and email.
 [Read Full Review](https://clutch.co/go-to-review/genesis-support-solution/152556)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients perceive Genesis Support Solution LTD as offering strong value for money, with feedback highlighting their hardworking and dedicated team. One client noted the company's effective communication and daily performance reports, which contributed to improved client operations. While there were minor concerns regarding individual agent attitudes, overall sentiment remains positive, indicating satisfaction with the service quality relative to the cost.
[Read All Reviews](https://clutch.co/profile/genesis-support-solution?verified=true#reviews)
- $50,000 to $199,999 (1 reviews)

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### [Magissistant](https://clutch.co/profile/magissistant)
#### 5 out of 5 star rating (1 reviews)
- < $25 average hourly rate
- 50 - 249 employees
- Ocho Rios, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 80% Customer Service Outsourcing

#### Company description
Magissistant provides customer support and virtual assistant services, assisting clients in managing day-to-day inquiries, onboarding, and back-office support. Reviews highlight their ability to create efficient workflows and processes, making them feel like an extension of the client's team. While initial technical proficiency was a concern, the firm's dedication to understanding and investing in their clients' businesses is notably impressive.
[Visit Website](http://www.magissistant.com)


#### 96% of employees work in Ocho Rios office
Ocho Rios, Jamaica
109 Main Street
101 - 150 employees
8764720779
[See All Locations (2)](https://clutch.co/profile/magissistant#location)

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### [Global Gateway](https://clutch.co/profile/global-gateway)
- $1,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Montego Bay, St James, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 55% Call Center Services
- 15% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
Global Gateway, a midsize answering service company, is headquartered in Montego Bay, St James, Jamaica and Plantation, Florida. The team focuses on Call Center Services and Back Office Outsourcing.
[Visit Website](http://callggs.com/)


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### [City BPO](https://clutch.co/profile/city-bpo)
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 50% Call Center Services
- 25% Customer Service Outsourcing

#### Company description
Based in Kingston, Jamaica, City BPO is a midsize call center service. Their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://city-bpo-jamaica.business.site/)


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### [NK Customer Solutions](https://clutch.co/profile/nk-customer-solutions)
- 10 - 49 employees
- Annotto Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 40% Call Center Services
- 10% Marketing Strategy
- 25% Sales Outsourcing

#### Company description
NK Customer Solutions is a small answering service company based in Annotto Bay, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
[Visit Website](https://nkcustomer.com/)


---

### [Sterrling Virtual](https://clutch.co/profile/sterrling-virtual)
- $100,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 50% Customer Service Outsourcing
- 25% Sales Outsourcing
- 25% Social Media Marketing

#### Company description
Sterrling Virtual is a small Kingston, Jamaica-based Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing.
[Visit Website](https://sterling-virtual.b12sites.com/index)


---

### [Segoso Caribbean](https://clutch.co/profile/segoso-caribbean)
- $25,000+ minimum project size
- $25 - $49 average hourly rate
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 100% Back Office Outsourcing

#### Company description
Segoso Caribbean is a Back Office Outsourcing company in Montego Bay, Jamaica and Monterrey, Mexico. They specialize in Back Office Outsourcing and were founded in 2021.
[Visit Website](https://segosocaribbean.com/)


---

### [Visionary Outsourcing Solutions](https://clutch.co/profile/visionary-outsourcing-solutions)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 100% Call Center Services

#### Company description
Located in Montego Bay, Jamaica, Visionary Outsourcing Solutions is an answering service. They offer Call Center Services and were launched in 2010.
[Visit Website](https://visionaryoutsourcingsolutions.com/)


---

### [nucon](https://clutch.co/profile/nucon)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 50% Call Center Services
- 25% Customer Service Outsourcing

#### Company description
Nucon, a small telephone answering service, is in Kingston, Jamaica. The team provides Call Center Services and Back Office Outsourcing.
[Visit Website](https://callscenterpro.com/)


---

### [WorldWide BPO & Call Centres](https://clutch.co/profile/worldwide-bpo-call-centres)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 30% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
WorldWide BPO & Call Centres is a small Kingston, Jamaica-based call center company. The team offers Call Center Services and Customer Service Outsourcing.
[Visit Website](https://worldwidebpocallcentres.com/)


---

### [Globescope BPO](https://clutch.co/profile/globescope-bpo)
- 2 - 9 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 25% Call Center Services
- 25% Customer Service Outsourcing
- 25% Sales Outsourcing

#### Company description
Globescope BPO is an answering service company. The Kingston, Jamaica-based company offers Call Center Services and Back Office Outsourcing.
[Visit Website](https://www.globescopebpo.com/)


---

### [Yateman International](https://clutch.co/profile/yateman-international)
- $1,000+ minimum project size
- < $25 average hourly rate
- 2 - 9 employees
- Portmore, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Back Office Outsourcing
- 25% Call Center Services
- 50% Staffing

#### Company description
Staffing company Yateman International was founded in 2014. The agency specializes in Staffing and Call Center Services, and is small.
[Visit Website](https://www.yatemaninternational.com/)


---

### [Platinum BPO Solutions](https://clutch.co/profile/platinum-bpo-solutions)
- 50 - 249 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 90% Call Center Services
- 10% Customer Service Outsourcing

#### Company description
Midsize telephone answering service Platinum BPO Solutions, is in Montego Bay, Jamaica. The team focuses on Call Center Services and Customer Service Outsourcing.
[Visit Website](http://platinumbpo.com/)


---

### [Global Services Jamaica](https://clutch.co/profile/global-services-jamaica)
- 2 - 9 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 50% Call Center Services
- 10% Corporate Training & Coaching
- 10% Customer Service Outsourcing
- 10% Digital Strategy

#### Company description
Small call center Global Services Jamaica, is in Montego Bay, Jamaica. Their services include Call Center Services and Back Office Outsourcing.
[Visit Website](https://www.globalservicesjamaica.com/)


---

### [VXI Global Solutions Inc.](https://clutch.co/profile/vxi-global-solutions-0)
- $25,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Custom Software Development
- 5% AR/VR Development
- 5% AI Development
- 10% Back Office Outsourcing
- 25% Call Center Services
- 45% Customer Service Outsourcing

#### Company description
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
[Visit Website](http://www.vxi.com/)


#### 23% of employees work in Kingston office
Kingston, Jamaica
5 Courtney Walsh Drive
1001 - 2000 employees
+18766345461
[See All Locations (4)](https://clutch.co/profile/vxi-global-solutions-0#location)

---

### [ThinkNChange](https://clutch.co/profile/thinknchange)
- $5,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 5% API Development
- 10% Custom Software Development
- 10% Enterprise App Modernization
- 25% Back Office Outsourcing
- 10% Cybersecurity
- 10% Mobile App Development
- 5% Other IT Consulting and SI
- 5% Other Application Development
- 10% IT Staff Augmentation
- 10% Web Development

#### Company description
ThinkNChange, a Back Office Outsourcing company, is in Libertyville, Illinois and Kingston, Jamaica. They focus on Back Office Outsourcing and Cybersecurity.
[Visit Website](https://www.thinknchange.com)


#### 59% of employees work in Kingston office
Kingston, Jamaica
Call Center Building University of West Indies Mona Campus 
16 - 20 employees
2622446140
[See All Locations (2)](https://clutch.co/profile/thinknchange#location)

---

### [CEAC Outsourcing Company Ltd.](https://clutch.co/profile/ceac-outsourcing-company)
#### 3.5 out of 5 star rating (1 reviews)
- 50 - 249 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 30% Back Office Outsourcing
- 45% HR Consulting
- 25% Logistics & Supply Chain Consulting

#### Company description
CEAC Outsourcing Company Ltd. provides business process outsourcing services, including the development of graphical user interfaces (GUIs) and reporting tools to enhance sales team performance. Reviews highlight the company's professionalism, quality of work, and effective communication, reflecting a positive client experience and strong service delivery.
[Visit Website](https://ceacoutsourcing.com/)


---

### [Startek](https://clutch.co/profile/startek)
- $1,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 40% Customer Service Outsourcing

#### Company description
Startek is an answering service. The Kingston, Jamaica-based team specializes in Call Center Services and Customer Service Outsourcing.
[Visit Website](http://www.startek.com/)


---

### [Charles O'Connor Consulting Network Limited](https://clutch.co/profile/charles-oconnor-consulting-network)
- 10 - 49 employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 25% Accounting
- 25% Back Office Outsourcing
- 25% Financial Advising & Planning
- 25% Recruiting

#### Company description
Charles O'Connor Consulting Network Limited is a Kingston, Jamaica-based Back Office Outsourcing company. The team specializes in Back Office Outsourcing and Accounting.
[Visit Website](https://cocnjamaica.com/)


---

### [Etech](https://clutch.co/profile/etech)
- $1,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Montego Bay, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 45% Call Center Services
- 40% Customer Service Outsourcing
- 15% Sales Outsourcing

#### Company description
In Nacogdoches, Texas and Lufkin, Texas, Etech is a phone answering service. Their services include Call Center Services and Customer Service Outsourcing.
[Visit Website](https://www.etechgs.com/)


#### 9% of employees work in Montego Bay office
Montego Bay, Jamaica
Building 1, Montego Bay Freezone, 1 Mangrove Way, Montego Bay, Jamaica.
401 - 500 employees
876-952-9197
[See All Locations (9)](https://clutch.co/profile/etech#location)

---

### [Fusion CX](https://clutch.co/profile/fusion-cx)
#### 4.6 out of 5 star rating (16 reviews)
- $10,000+ minimum project size
- < $25 average hourly rate
- 10,000+ employees
- Kingston, Jamaica

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 40% Call Center Services
- 30% Customer Service Outsourcing
- 20% Sales Outsourcing

#### Company description
Fusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.
[Visit Website](https://www.fusionbposervices.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=jm-bpo)


#### Reasonable pricing
Clients have consistently praised Fusion CX for their reasonable pricing, highlighting it as a significant factor in their decision to engage the company. One client noted, 'They offer the best price in the market,' while another emphasized, 'They offer a good price for their services.' Overall, the sentiment regarding pricing is highly positive, suggesting that Fusion CX provides valuable services at competitive rates.
- Lead Generation for Small Manufacturer (4.0/5, Aug 18, 2017): They offer the best price in the market. Their price is strong. [Read Full Review](https://clutch.co/go-to-review/fusion-cx/137520)

#### 4.3 out of 5.0 rating for cost

What Clients Have Said
Clients generally perceive Fusion CX as offering competitive pricing and good value for money. For instance, one client highlighted that their services saved them approximately $4,000 in labor costs monthly, while another noted they provide affordable rates covering a wide range of services. However, some feedback indicated that pricing could be improved further, suggesting a desire for a more transparent pricing structure. Overall, the sentiment regarding cost-effectiveness is positive, with clients appreciating the financial savings and quality of service.
[Read All Reviews](https://clutch.co/profile/fusion-cx?verified=true#reviews)
- $50,000 to $199,999 (3 reviews)
- $10,000 to $49,000 (2 reviews)
- Less than $10,000 (1 reviews)
- $10,000,000 + (1 reviews)

#### Completed projects in 2 countries
- India (2 projects)
- United States (6 projects)

[View Reviews](https://clutch.co/profile/fusion-cx?verified=true#reviews)

#### 2% of employees work in Kingston office
Kingston, Jamaica
15 Old Hope Rd
201 - 250 employees

[See All Locations (22)](https://clutch.co/profile/fusion-cx#location)

---


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