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Top Help Desk Services in Akron

Ratings Updated: March 24, 2025

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All Companies Services Guide

26 Companies

1 Leaders 15 Contenders

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26 Companies

Country: United States

State: Ohio

City: Akron

List of the Top Akron Outsourced Help Desk Services

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Insight Global

Not yet reviewed

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Verified

$1,000+

Undisclosed

1,000 - 9,999

Cleveland, OH

Services provided

10% IT Managed Services

20% Staffing

10% AI Development +6

10% BI & Big Data Consulting & SI

10% Cloud Consulting & SI

10% Custom Software Development

10% Executive Search

10% Recruiting

10% Recruitment Process Outsourcing

Focus Areas

20% Help desk

20% Cloud Server Migration

20% Hardware +2

20% Managed Software Application & Solutions

20% Network

Insight Global is a Staffing company. Their team is in Atlanta, Georgia and Birmingham, Alabama. The agency provides Staffing and BI & big data consulting & SI.
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Keystone Technology Consultants

4.9 4 reviews

$5,000+

$150 - $199 / hr

10 - 49

Akron, OH

Services provided

40% IT Managed Services

30% Cybersecurity

10% Cloud Consulting & SI +2

10% IT Strategy Consulting

10% Other IT Consulting and SI

Focus Areas

20% Help desk

20% Security

15% Disaster Recovery +8

10% Managed Hosting Services

5% Governance & Compliance Assessments

5% Hardware

5% IT Budgeting

5% Managed Software Application & Solutions

5% Network

5% Software Evaluation

5% Vendor Procurement & Selection

Keystone Technology Consultants is a distinguished provider of Managed IT Services, specializing in network security, IT support services, and cloud-based solutions. With consistently positive feedback, 100% of reviewers commend their responsiveness and expertise in IT management. Clients particularly appreciate their seamless project execution, personalized support, and ability to address complex IT needs effectively.

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Reviews mention Patient

Keystone Technology Consultants has received positive feedback for their exceptional patience in client interactions. One client highlighted their kindness in addressing questions, noting that Keystone took the time to understand the unique needs of their radio station setup. The client appreciated Keystone's willingness to listen and adapt, which facilitated a smooth working relationship. Overall, the sentiment reflects satisfaction with Keystone's attentive approach, despite occasional challenges with onboarding new team members unfamiliar with the client's environment.

Managed IT & Network Security Services for Radio Company

5.0 Nov 3, 2022

I’m impressed by Keystone’s patience; they’re always kind when answering questions. Since we’re a radio station group, we’re an unusual setup compared to their other clients, and they’ve taken the time to understand our environment, especially in the beginning. They’ve been willing to sit down and digest our specific needs, and they’ve met all of them, so they listen.

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2 of 3 IT Managed Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Managed IT & Network Security Services for Radio Company

5.0 — Keystone Technology Consultants provides managed IT, consulting, and network security services for a radio station group. The team handles server testing and updating and has made changes to the Read more

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Akron, Ohio (1)

Canton, Ohio (1)

Cleveland, Ohio (1)

Massillon, Ohio (1)

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QualityIP

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Kent, OH

Services provided

34% IT Managed Services

34% IT Strategy Consulting

30% Cybersecurity +1

2% Corporate Relocation

Focus Areas

20% Help desk

20% Security

20% Telecom +5

15% Managed Software Application & Solutions

10% Network

5% Disaster Recovery

5% Hardware

5% Managed Hosting Services

QualityIP is an IT strategy consulting company. The team focuses on IT strategy consulting and IT managed services and is located in Kent, Ohio and Independence, Ohio.
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DMA Tech Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Richfield, OH

Services provided

25% IT Managed Services

25% Business Continuity Management

25% Compliance Consulting +1

25% Custom Software Development

Focus Areas

25% Help desk

25% Governance & Compliance Assessments

25% Managed Software Application & Solutions +1

25% Website Maintenance

Founded in 1987, DMA Tech Solutions is an IT managed services company. The team provides IT managed services and Custom Software Development.
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Ashton Solutions

4.7 7 reviews

$1,000+

$150 - $199 / hr

10 - 49

Beachwood, OH

Services provided

30% IT Managed Services

30% Cybersecurity

30% IT Strategy Consulting +1

10% Cloud Consulting & SI

Focus Areas

20% Help desk

20% Disaster Recovery

20% Hardware +2

20% Network

20% Security

Ashton Solutions is a Managed IT Services provider offering comprehensive IT management and support services, excelling in outsourced IT management and managed information technology. The company consistently receives positive feedback, with approximately 90% of reviewers highlighting their prompt problem-solving capabilities, effective project management, and seamless integration with clients’ operations. Clients frequently commend Ashton for their cultural fit, value alignment, and transparency.

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Reviews mention Team players

Clients consistently highlight Ashton Solutions as exemplary team players, demonstrating effective collaboration and communication. One client noted their seamless integration, stating, 'it’s almost like they’re in our building, doing continuous IT work on our behalf.' Their prompt responsiveness and proactive support were also praised, with clients appreciating their ability to resolve issues quickly. Overall, the sentiment reflects high satisfaction with Ashton’s teamwork and dedication to client needs, making them a reliable partner for IT services.

Managed IT & Network Services for Religious Organization

5.0 Jul 28, 2021

Ashton performs well in terms of project management. They’re excellent at helping customers define a project from the start to the end. Whenever we have small projects, their team is truly helpful from the planning to the execution and closing stages.

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Managed IT & Network Services for Religious Organization

5.0 Jul 28, 2021

In terms of communication, we can call them anytime. All of us can also send an email to their tech support. We generally receive their responses within 5–15 minutes, depending on the matter’s urgency. In their responses, they let us know that they’re working on resolving the issue. When it’s necessary for them to go in person, they’re responsive and prompt; they arrive early.

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5 of 7 IT Managed Services reviews are 5 stars

1 new review for IT Managed Services in past 6 months

$50,000 – $199,999 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Managed IT Services for Private Investment Company

5.0 — Ashton Solutions provides managed IT services for a private investment firm. The team’s tasks include ensuring the client’s IT environment is correctly deployed, working as intended, and safe Read more

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Akron, Ohio (1)

Cleveland, Ohio (4)

Euclid, Ohio (1)

Lyndhurst, Ohio (1)

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CTMS (Computer Technology Management Services), LLC

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Akron, OH

Services provided

25% IT Managed Services

25% Cloud Consulting & SI

25% Cybersecurity +1

25% IT Strategy Consulting

Focus Areas

50% Help desk

50% Disaster Recovery

IT strategy consulting company CTMS (Computer Technology Management Services), LLC was established in 2008. The firm provides IT strategy consulting and cloud consulting & SI.
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Virtual DataWorks

Not yet reviewed

$5,000+

$150 - $199 / hr

2 - 9

Akron, OH

Services provided

25% IT Managed Services

25% Cybersecurity

25% IT Strategy Consulting +2

15% Cloud Consulting & SI

10% Unified Communications Consulting & SI

Focus Areas

15% Help desk

10% Disaster Recovery

10% Hardware +9

10% IT Budgeting

10% Managed Hosting Services

10% Network

10% Security

5% Governance & Compliance Assessments

5% Managed Software Application & Solutions

5% Software Evaluation

5% Telecom

5% Vendor Procurement & Selection

Located in Akron, Ohio, Virtual DataWorks is a small IT strategy consulting company. Their services include IT strategy consulting and Cybersecurity.
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PCR Business Systems

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Akron, OH

Services provided

30% IT Managed Services

30% Cybersecurity

20% Cloud Consulting & SI +1

20% IT Staff Augmentation

Focus Areas

25% Help desk

25% Disaster Recovery

25% Network +1

25% Other IT managed services

PCR Business Systems, a Cybersecurity company, was established in 2004. The company specializes in Cybersecurity and IT managed services.
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Acroment Technologies IT Services

5.0 1 review

$5,000+

$150 - $199 / hr

10 - 49

Cleveland, OH

Services provided

40% IT Managed Services

20% Cloud Consulting & SI

20% Cybersecurity +1

20% IT Strategy Consulting

Focus Areas

15% Help desk

15% Disaster Recovery

15% Hardware +4

15% Managed Software Application & Solutions

15% Network

15% Security

10% Managed Hosting Services

Acroment Technologies IT Services is a Managed IT Services provider specializing in data management, network setup, and comprehensive IT support services. With 100% positive feedback, clients commend their responsiveness, technical expertise, and ability to promptly address issues. The company is praised for its high-quality work and effective communication, with a focus on delivering insightful IT solutions.

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1 of 1 IT Managed Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

IT Services for HR Company

5.0 — An HR company hired Acroment Technologies to provide IT Services. They installed the client business's wireless network and provide ongoing data management, computer support, and consulting. Read more

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PROCON

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Akron, OH

Services provided

30% IT Managed Services

20% Application Management & Support

20% Custom Software Development +2

20% Cybersecurity

10% AR/VR Development

Focus Areas

20% Help desk

30% Hardware

30% Managed Hosting Services +1

20% Managed Software Application & Solutions

PROCON is an IT managed services company. They are headquartered in Akron, Ohio, and their services include IT managed services and Custom Software Development.
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CRU Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Broadview Heights, OH

Services provided

35% IT Managed Services

30% Cybersecurity

15% Cloud Consulting & SI +2

15% IT Strategy Consulting

5% Corporate Training & Coaching

Focus Areas

60% Help desk

40% Managed Hosting Services

Launched in 1982, CRU Solutions is an IT managed services company. The agency offers IT managed services and Cybersecurity.
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Great Lakes Computer Corporation

5.0 1 review

Undisclosed

$100 - $149 / hr

10 - 49

Avon, OH

Services provided

55% IT Managed Services

20% Cybersecurity

20% Other IT Consulting and SI +1

5% IT Strategy Consulting

Focus Areas

20% Help desk

35% Disaster Recovery

20% Hardware +3

10% Network

10% Security

5% Other IT managed services

Great Lakes Computer Corporation is a Managed IT Services provider specializing in IT Support Services and IT Management. Reviewers consistently praise their responsive service and expertise, with 100% positive feedback highlighting improved network stability and efficient consolidation of IT equipment.

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1 of 1 IT Managed Services reviews are 5 stars

$10,000 – $49,000 avg. project cost

IT Managed Services PROJECT HIGHLIGHT

Managed IT Services for Technology Expense Management Co

5.0 — Great Lakes Computer Corporation provided managed IT services for a technology expense management company. The team replaced the client's outdated hardware and consolidated services into one server Read more

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TRNSFRM

Not yet reviewed

$1,000+

Undisclosed

10 - 49

North Royalton, OH

Services provided

55% IT Managed Services

20% Cybersecurity

20% IT Strategy Consulting +1

5% Unified Communications Consulting & SI

Focus Areas

10% Help desk

10% Cloud Server Migration

10% Disaster Recovery +8

10% Governance & Compliance Assessments

10% IT Budgeting

10% Managed Software Application & Solutions

10% Network

10% Software Evaluation

10% Telecom

5% Software Expert Witness

5% Vendor Procurement & Selection

TRSNFRM is an IT managed services company. The North Royalton, Ohio-based agency offers IT managed services and IT strategy consulting.
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Byte IT - IT Management Solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Cleveland, OH

Services provided

20% IT Managed Services

20% IT Strategy Consulting

15% Cloud Consulting & SI +4

15% Cybersecurity

10% BI & Big Data Consulting & SI

10% CRM Consulting and SI

10% Other IT Consulting and SI

Focus Areas

15% Help desk

20% Other IT managed services

20% Security +3

15% Disaster Recovery

15% Managed Hosting Services

15% Network

Byte IT - IT Management Solutions is an IT strategy consulting company. They are located in Cleveland, Ohio. Their team offers IT strategy consulting and IT managed services.
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SpaceBound

Not yet reviewed

$1,000+

$50 - $99 / hr

10 - 49

LaGrange, OH

Services provided

50% IT Managed Services

25% Cybersecurity

25% IT Strategy Consulting

Focus Areas

10% Help desk

10% Disaster Recovery

10% Governance & Compliance Assessments +7

10% Hardware

10% IT Budgeting

10% Managed Software Application & Solutions

10% Network

10% Security

10% Software Evaluation

10% Website Maintenance

SpaceBound, an IT managed services company, was established in 1987. The small team provides IT managed services and IT strategy consulting.
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Genexod

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Chagrin Falls, OH

Services provided

10% IT Managed Services

20% Pay Per Click

20% Search Engine Optimization +5

10% Content Marketing

10% Conversion Optimization

10% Digital Strategy

10% Email Marketing

10% Social Media Marketing

Focus Areas

20% Help desk

20% Network

15% Disaster Recovery +3

15% Hardware

15% Managed Software Application & Solutions

15% Security

Genexod is a small Chagrin Falls, Ohio-based SEO company. Their services include Search Engine Optimization and Pay Per Click.
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DataKloud, LLC

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Medina, OH

Services provided

20% IT Managed Services

25% Cybersecurity

25% IT Strategy Consulting +2

20% Cloud Consulting & SI

10% Unified Communications Consulting & SI

Focus Areas

50% Help desk

50% Disaster Recovery

DataKloud, LLC is an IT strategy consulting company. They provide IT strategy consulting and Cybersecurity and were founded in 2018.
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TrueCore Technology

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Chagrin Falls, OH

Services provided

45% IT Managed Services

25% Cybersecurity

10% IT Staff Augmentation +2

10% IT Strategy Consulting

10% Web Development

Focus Areas

10% Help desk

20% Disaster Recovery

20% Governance & Compliance Assessments +3

20% Managed Hosting Services

20% Other IT managed services

10% Telecom

TrueCore Technology is an IT managed services company. The Chagrin Falls, Ohio-based firm was founded in 2016. Their team specializes in IT managed services and Cybersecurity.
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M Technology solutions

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Lakewood, OH

Services provided

35% IT Managed Services

35% Cloud Consulting & SI

30% IT Strategy Consulting

Focus Areas

20% Help desk

20% Disaster Recovery

20% Managed Hosting Services +3

20% Network

10% Other IT managed services

10% Security

M Technology solutions is a cloud consulting & SI company. The team is located in Lakewood, Ohio, and their services include cloud consulting & SI and IT managed services.
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Direct Connect Computer Systems, Inc.

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Richmond Heights, OH

Services provided

100% IT Managed Services

Focus Areas

10% Help desk

20% Other IT managed services

20% Security +5

10% Disaster Recovery

10% Hardware

10% Managed Hosting Services

10% Network

10% Telecom

Direct Connect Computer Systems, Inc. Is an IT managed services company. The Richmond Heights, Ohio-based company provides IT managed services.
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NewHatch LLC

4.5 1 review

$250,000+

$25 - $49 / hr

10 - 49

Westlake, OH

Services provided

10% IT Managed Services

20% Recruiting

20% Staffing +5

15% IT Strategy Consulting

15% Other IT Consulting and SI

10% IT Staff Augmentation

5% Executive Search

5% HR Outsourcing

Focus Areas

10% Help desk

10% Disaster Recovery

10% Hardware +11

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Network

5% Governance & Compliance Assessments

5% IT Budgeting

5% Other IT managed services

5% Security

5% Software Evaluation

5% Software Expert Witness

5% Telecom

5% Vendor Procurement & Selection

NewHatch LLC offers comprehensive IoT device development services, including planning, design, prototyping, and testing. Reviews highlight their efficient project management, clear communication, and commitment to continuous improvement. Clients appreciate their timely delivery and flexibility, though some suggest an increase in team size for future projects.

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Avrem Technologies, LLC

Not yet reviewed

$10,000+

$100 - $149 / hr

10 - 49

Canfield, OH

Services provided

50% IT Managed Services

20% Cloud Consulting & SI

20% Cybersecurity +1

10% IT Strategy Consulting

Focus Areas

20% Help desk

20% Disaster Recovery

20% Managed Hosting Services +4

20% Security

10% Network

5% Hardware

5% Telecom

Established in 2007, Avrem Technologies, LLC is a small IT managed services company located in Canfield, Ohio. Their team provides IT managed services and cloud consulting & SI.
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Tech Dynamix

5.0 1 review

$1,000+

$150 - $199 / hr

2 - 9

Painesville, OH

Services provided

30% IT Managed Services

30% IT Strategy Consulting

20% Cybersecurity +2

10% IT Staff Augmentation

10% Web Design

Focus Areas

20% Help desk

20% Disaster Recovery

20% Hardware +2

20% Managed Hosting Services

20% Other IT managed services

Tech Dynamix provides Managed IT Services, focusing on IT Management, IT Support Services, and cybersecurity. Their reviews highlight their prompt and excellent service, strong alignment with client values, and effective problem-solving capabilities, making them a valuable addition to any organization seeking reliable Information Technology Services. Clients appreciate their good value for cost and recommend growth to meet increasing demand.

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Assure Technology

Not yet reviewed

$1,000+

$150 - $199 / hr

2 - 9

Perry, OH

Services provided

75% IT Managed Services

15% IT Strategy Consulting

10% Cybersecurity

Focus Areas

25% Help desk

15% Managed Hosting Services

15% Network +6

10% Disaster Recovery

10% Hardware

10% Security

5% Managed Software Application & Solutions

5% Other IT managed services

5% Telecom

IT managed services company Assure Technology is headquartered in Perry, Ohio. They specialize in IT managed services and IT strategy consulting and were founded in 2020.
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Firelands IT Services

Not yet reviewed

Undisclosed

$100 - $149 / hr

10 - 49

Sandusky, OH

Services provided

65% IT Managed Services

15% Cybersecurity

10% IT Staff Augmentation +1

10% IT Strategy Consulting

Focus Areas

30% Help desk

20% Disaster Recovery

20% Network +4

10% IT Budgeting

10% Security

5% Hardware

5% Managed Software Application & Solutions

IT managed services company Firelands IT Services was established in 2007. The team provides IT managed services and Cybersecurity.
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ES Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Ontario, OH

Services provided

60% IT Managed Services

40% IT Strategy Consulting

Focus Areas

25% Help desk

50% Security

25% Hardware

ES Consulting, an IT managed services company, was launched in 2001. The agency provides IT managed services and IT strategy consulting.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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1 Keystone Technology Consultants

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Akron Outsourced Help Desk Services

Keystone Technology Consultants

$5,000+

$150 - $199 / hr

10 - 49

Akron, OH

Ability to deliver

31.8/40.0

16.4/20 Reviews

8.6/10 Clients & Experience

6.8/10 Market Presence

Service focus

40% IT Managed Services

20% Help desk

60% Other

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QualityIP

Undisclosed

Undisclosed

50 - 249

Kent, OH

Ability to deliver

7.5/40.0

0/20 Reviews

0/10 Clients & Experience

7.5/10 Market Presence

Service focus

34% IT Managed Services

20% Help desk

66% Other

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DMA Tech Solutions

Undisclosed

Undisclosed

10 - 49

Richfield, OH

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

25% IT Managed Services

25% Help desk

75% Other

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Ashton Solutions

$1,000+

$150 - $199 / hr

10 - 49

Beachwood, OH

Ability to deliver

30/40.0

15.8/20 Reviews

6.6/10 Clients & Experience

7.5/10 Market Presence

Service focus

30% IT Managed Services

20% Help desk

70% Other

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CTMS (Computer Technology Management Services), LLC

Undisclosed

Undisclosed

50 - 249

Akron, OH

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% IT Managed Services

50% Help desk

75% Other

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Virtual DataWorks

$5,000+

$150 - $199 / hr

2 - 9

Akron, OH

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

25% IT Managed Services

15% Help desk

75% Other

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Insight Global

$1,000+

Undisclosed

1,000 - 9,999

Cleveland, OH

Ability to deliver

19.9/40.0

0/20 Reviews

10/10 Clients & Experience

9.9/10 Market Presence

Service focus

10% IT Managed Services

20% Help desk

90% Other

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PCR Business Systems

Undisclosed

Undisclosed

10 - 49

Akron, OH

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% IT Managed Services

25% Help desk

70% Other

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Acroment Technologies IT Services

$5,000+

$150 - $199 / hr

10 - 49

Cleveland, OH

Ability to deliver

22.8/40.0

16.2/20 Reviews

1.5/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% IT Managed Services

15% Help desk

60% Other

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PROCON

Undisclosed

Undisclosed

2 - 9

Akron, OH

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% IT Managed Services

20% Help desk

70% Other

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CRU Solutions

Undisclosed

Undisclosed

10 - 49

Broadview Heights, OH

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

35% IT Managed Services

60% Help desk

65% Other

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Great Lakes Computer Corporation

Undisclosed

$100 - $149 / hr

10 - 49

Avon, OH

Ability to deliver

23.4/40.0

16.2/20 Reviews

1.8/10 Clients & Experience

5.5/10 Market Presence

Service focus

55% IT Managed Services

20% Help desk

45% Other

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TRNSFRM

$1,000+

Undisclosed

10 - 49

North Royalton, OH

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

55% IT Managed Services

10% Help desk

45% Other

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Byte IT - IT Management Solutions

$1,000+

$25 - $49 / hr

10 - 49

Cleveland, OH

Ability to deliver

9.9/40.0

0/20 Reviews

4.7/10 Clients & Experience

5.2/10 Market Presence

Service focus

20% IT Managed Services

15% Help desk

80% Other

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SpaceBound

$1,000+

$50 - $99 / hr

10 - 49

LaGrange, OH

Ability to deliver

6.6/40.0

0/20 Reviews

0/10 Clients & Experience

6.6/10 Market Presence

Service focus

50% IT Managed Services

10% Help desk

50% Other

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Genexod

Undisclosed

Undisclosed

10 - 49

Chagrin Falls, OH

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

10% IT Managed Services

20% Help desk

90% Other

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Top Help Desk Services in Akron

List of the Top Akron Outsourced Help Desk Services

Reviews mention Patient

Managed IT & Network Security Services for Radio Company

Managed IT & Network Security Services for Radio Company

Reviews mention Team players

Managed IT & Network Services for Religious Organization

Managed IT & Network Services for Religious Organization

Managed IT Services for Private Investment Company

IT Services for HR Company

Managed IT Services for Technology Expense Management Co

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List of the Top 1 Akron Outsourced Help Desk Services