International Integrated Solutions, Ltd assists with hardware installations and configurations for a group of data centers, with a focus on Hewlett Packard products.
Installations and transitions are much smoother, and user comfort and satisfaction are high. International Integrated Solutions, Ltd is responsive, offers a high level of executive oversight, and often delivers hardware by hand.
“Their service and attentiveness are better than any other vendor.”
Introduce your business and what you do there.
We're a large, publicly-traded group of data centers that focuses on reliable solutions around the globe. I'm the senior manager of our managed services department. We provision, manage and maintain network, storage, and server hardware for our customers.
What challenge were you trying to address with International Integrated Solutions, Ltd?
We wanted a partner to provide hardware solutions from Hewlett Packard.
What was the scope of their involvement?
We leverage them for some of their services, and a team of their engineers assist us with installations and complex configurations. The specific solutions they provide are within Hewlett Packard, Nimble Storage, and Nutanix.
What is the team composition?
They provide as many resources as I need. I work directly with their sales team, and another individual before that. On a daily basis, I speak with an account representative and an inside sales representative. If we ever have questions about the products or proper configurations, they bring in one to ten people on a call to assist us with anything we need.
How did you come to work with International Integrated Solutions, Ltd?
I found them many years ago when we were looking for a backup solution for our customers. Our contact at HP introduced us, and we immediately had a good rapport with them. We started on that solution with them, and that was the start of our relationship.
How much have you invested with them?
As of now, we spend about $4 million a year.
What is the status of this engagement?
The collaboration is ongoing, and we have several open projects with them.
What evidence can you share that demonstrates the impact of the engagement?
Ultimately, our goal is customer service. They make our installations and transitions much easier, and our customers have a much higher level of satisfaction and comfort. We know the platforms we offer will be configured and maintained correctly.
How did International Integrated Solutions, Ltd perform from a project management standpoint?
IIS responds within an hour whenever I need to speak with them about anything. They're much faster than any other vendor we work with. They go all in, and we frequently engage with their CEO. Whenever we face a difficult issue or a hardware failure, their CEO calls us directly to make sure we get everything we need. It's a great relationship across the board.
We engage with them for multiple projects each year. We get a full analysis before each project, and they build a great estimate upfront through a PDF that breaks down the entire process. We often engage them last minute for projects, but they rarely have any difficulty completing our requests.
What did you find most impressive about them?
The sales team is outstanding. If I need anything delivered quickly, they send a courier within hours. They often come to bail us out in situations, and they go out of their way to collect and deliver the hardware we need. Their service and attentiveness are better than any other vendor.
Are there any areas they could improve?
They offer a fairly limited set of products, and it would be great if they carried more. I would prefer to go to one point of contact for all our hardware needs, and I wish I could give them more business.