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Top Call Center Services & Voice Services for Utilities in India

Ratings Updated: January 25, 2025

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11 Companies

1 Leaders 10 Contenders

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Country: India

Industry: Utilities

Best Call Center Companies & Voice Services for Utilities in India

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Westshore Bpo Pvt Ltd

4.7 14 reviews

$25,000+

< $25 / hr

50 - 249

Bengaluru, India

Services provided

20% Call Center Services

25% Customer Service Outsourcing

20% Business Consulting +3 services

15% Back Office Outsourcing

10% Financial Consulting

10% Sales Outsourcing

Westshore Bpo Pvt Ltd is a professional provider of Call Center Services, offering comprehensive support across multiple communication platforms. The company is praised for its effective customer service and commitment to client objectives, with 100% of reviewers noting their timely and reliable service delivery. Their proficiency in Customer Support Services, including Phone Support, has positively impacted client satisfaction.

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Reviews mention Accommodating

Clients consistently commend Westshore Bpo Pvt Ltd for their accommodating approach and responsiveness to specific needs. One client highlighted their 'reactive' nature, adapting methods based on situational demands, while another emphasized their effective project management and timely deliveries. The dedication to understanding and addressing client requirements has been particularly noted, fostering a customer-focused mindset that enhances satisfaction and support effectiveness.

Customer Service Outsourcing for Outsourcing & Offshoring Consultancy

5.0 Apr 26, 2024

They managed the project effectively. They consistently delivered everything on time and were very accommodating to our requests. The aspect of WESTSHOREBPO that most pleased us was their dedication to our specific needs.

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Customer Assistance & IT Support Services for IT Company

5.0 Apr 6, 2024

They did a good job managing the project. They were really accommodating to our requests and constantly delivered everything on schedule. The thing that most pleased us about WESTSHOREBPO was their commitment to our particular requirements.

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Customer Service Outsourcing for IT Services Company

5.0 Nov 11, 2024

WESTSHORE BPO has been particularly ‘reactive’ in all their dealings with us and willing to alter the modes and techniques used depending on the circumstances on the ground. This aspect has been one of the most effective approaches when it comes to communication and conflict solving when dealing with their company. WESTSHORE BPO is considered one of the most adaptable and customized of all the options. They offer proper time hearing and understanding our business and operation and are hence in a position to provide appropriate support solutions that are proper and exclusive to us and few.

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Reviews mention Experienced

The feedback regarding Westshore Bpo Pvt Ltd reflects a highly positive sentiment, highlighting their effective project management and adaptability. Clients noted their commitment to improvement and customer satisfaction, with one stating, 'project management has not been a let-down' and praising their 'reactive' communication style. However, a suggestion for improvement was made regarding the recruitment of non-English language support agents, indicating a potential area for enhanced service delivery.

Customer Service Outsourcing for IT Services Company

5.0 Nov 11, 2024

WESTSHORE BPO has been at outsourced our customer support for the past four years and Project management has not been a let-down. It always meets the delivery schedule and is keen on ensuring that there is smooth running through the management of projects. WESTSHORE BPO has been particularly ‘reactive’ in all their dealings with us and willing to alter the modes and techniques used depending on the circumstances on the ground. This aspect has been one of the most effective approaches when it comes to communication and conflict solving when dealing with their company. When it comes to constant satisfaction, different aspects have played the key role of which some include efficient project management by WESTSHORE BPO and its customer-focused mindset.

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Reviews mention Adaptable

Clients have consistently praised Westshore Bpo Pvt Ltd for their adaptability in project management and customer support. One client highlighted their 'reactive' nature and willingness to adjust strategies based on changing circumstances, enhancing communication and conflict resolution. Another noted the company's ability to engage in frequent check-ins and their availability across various communication platforms. Overall, the sentiment reflects a strong appreciation for their customized support solutions and commitment to improvement.

Customer Service Outsourcing for IT Services Company

5.0 Nov 11, 2024

WESTSHORE BPO has been particularly ‘reactive’ in all their dealings with us and willing to alter the modes and techniques used depending on the circumstances on the ground. This aspect has been one of the most effective approaches when it comes to communication and conflict solving when dealing with their company. WESTSHORE BPO is considered one of the most adaptable and customized of all the options.

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Infosys BPO

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Bengaluru, India

Services provided

40% Call Center Services

25% Back Office Outsourcing

25% HR Outsourcing +1 service

10% Customer Service Outsourcing

Founded in 2002, Infosys BPO is a call center company. The large team specializes in Call Center Services and Back Office Outsourcing.
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GrowQuikr Online Services LLP

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Haflong, India

Services provided

100% Sales Outsourcing

Headquartered in Haflong, India and Gurugram, India, GrowQuikr Online Services LLP is a small Sales Outsourcing company. The team provides Sales Outsourcing.
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Knoah

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Hyderabad, India

Services provided

100% Call Center Services

Knoah is a Henderson, Nevada-based telephone answering service. Their services include Call Center Services.
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D K Business Patron

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Services provided

30% Call Center Services

40% Back Office Outsourcing

20% Customer Service Outsourcing +1 service

10% Sales Outsourcing

D K Business Patron is a Back Office Outsourcing company. They provide Back Office Outsourcing and Call Center Services and are based in New Delhi, India.
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Do Sales

5.0 5 reviews

$5,000+

$25 - $49 / hr

10 - 49

Pimpri-Chinchwad, India

Services provided

20% Email Marketing

20% Sales Outsourcing

20% Social Media Marketing +4 services

10% Business Consulting

10% Content Marketing

10% Digital Strategy

10% Search Engine Optimization

Do Sales is a comprehensive sales and marketing agency specializing in lead generation and sales strategy development. Across various reviews, clients commend their innovative sales campaigns and effective communication, highlighting a 100% satisfaction rate. Reviewers frequently mention their proficiency, persistence, and remarkable ability to quickly generate qualified leads and close deals.

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Reviews mention Communicative

The feedback regarding Do Sales' communication is overwhelmingly positive, highlighting their proactive and responsive nature. Clients noted the team's consistent availability via email and Slack, with one reviewer stating, "Nick is always available... and is great at keeping everyone on task." Additionally, detailed weekly reports and regular touch bases were praised, exemplifying their commitment to effective communication. Overall, clients appreciate the professionalism and clarity in their interactions, indicating a strong alignment with project needs.

Lead Generation for Cloud Consulting Firm

5.0 May 26, 2021

Some of their best traits are; proficiency, persistence, quality of work, and consistent communication. We also closed some great deals within a couple of months of engaging. Workflow was very effective and proficient. They are very particular about sending weekly reports (very detailed) and doing weekly touch bases.

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Lead Gen Campaigns for Software Developement Firm

5.0 Nov 6, 2020

Workflow has been great. Nick is always available through email and internal communication tools (including Slack). He is proactive in communicating and is great at keeping everyone on task.

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Staff Augmentation for Design Company

5.0 Sep 24, 2020

Great communication and responsiveness throughout. We have clean workflows between our CRM and their tracking as well as weekly review calls.

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Reviews mention Professional

Clients express high satisfaction with Do Sales' professionalism, highlighting their effective communication and reliability. One client noted, "There was absolutely zero bait-and-switch" and praised the ongoing communication with their contact, Nick. Another emphasized their professionalism, stating they are "easy to work with" and provide a "very good value." Overall, the sentiment reflects a strong endorsement of Do Sales as a trustworthy partner in lead generation.

Lead Gen for Video Processing Provider for Warehouses

5.0 Aug 18, 2020

The team is generally easy to work with. It’s a lot of communication back and forth — just the basic things that keep two teams connected. They use modern tools like Google Docs and Slack to give us status updates. Go with them without hesitation. They’re professional, easy to work with, and have a proven method. It’s nonsensical to do it yourself. What they’re offering is a very good value — you can’t ask for more.

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Reviews mention Innovative

Clients have praised Do Sales for their innovative approach to sales strategies, highlighting the creativity and effectiveness of their campaigns. One client noted that the campaigns were 'very innovative' and led to 'amazing success,' demonstrating the company's ability to provide fresh ideas and quality leads. Overall, the sentiment reflects a strong appreciation for Do Sales' innovative solutions and their commitment to excellence in sales and marketing.

Sales Strategy & Lead Generation for SME SaaS Company

5.0 Aug 11, 2021

The campaigns were very innovative and resulted in amazing success. They were very particular about the quality of leads and did not shy away from suggesting where we were wrong.

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Reviews mention Accessible

Clients have consistently praised Do Sales for their accessibility and proactive communication. One client noted that the team was 'always available across channels' and utilized a responsive WhatsApp group for immediate interaction. Another highlighted Nick's constant availability through email and Slack, emphasizing his proactive approach to keeping the team on task. Overall, the sentiment regarding accessibility is overwhelmingly positive, with no reported areas for improvement.

Sales Strategy & Lead Generation for SME SaaS Company

5.0 Aug 11, 2021

Top notch. They were always available across channels. We also had a WhatsApp group going for us where the team was very responsive.

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Lead Gen Campaigns for Software Developement Firm

5.0 Nov 6, 2020

Workflow has been great. Nick is always available through email and internal communication tools (including Slack). He is proactive in communicating and is great at keeping everyone on task.

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Bello Vista Tech

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Kolkata, India

Services provided

100% Call Center Services

Bello Vista Tech is an answering service company. Their team is based in Kolkata, India. The firm provides Call Center Services.
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Integrative Systems

Not yet reviewed

$5,000+

$25 - $49 / hr

50 - 249

Pune, India

Services provided

20% Call Center Services

30% Enterprise App Modernization

20% IT Staff Augmentation +3 services

20% Web Development

10% Back Office Outsourcing

10% Custom Software Development

Perspectives gained from working with our iSeries and Microsoft DotNet clients as well as our own technological explorations for well over 25 years; ensure that you are ready to thrive in this
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MADS PvT LTD

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Pune, India

Services provided

10% Call Center Services

10% Account-Based Marketing

10% Advertising +7 services

10% Business Consulting

10% Content Marketing

10% Customer Service Outsourcing

10% Demand Generation Marketing

10% Email Marketing

10% Sales Outsourcing

10% Search Engine Optimization

MADS PvT LTD, an Advertising company, is headquartered in Pune, India and Washington, District of Columbia. They provide Advertising and Content Marketing and were founded in 2010.
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Acespera Systems

Not yet reviewed

$25,000+

$25 - $49 / hr

50 - 249

Pune, India

Services provided

10% Call Center Services

15% Application Management & Support

15% ERP Consulting and SI +11 services

13% Low/No Code Development

10% CRM Consulting and SI

5% Cloud Consulting & SI

5% Customer Service Outsourcing

5% Cybersecurity

5% Enterprise App Modernization

5% IT Managed Services

5% IT Staff Augmentation

5% Other IT Consulting and SI

1% Custom Software Development

1% Other Application Development

CRM consulting and SI company Acespera Systems specializes in CRM consulting and SI and ERP consulting and SI. They were established in 2019.
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Nexsales

5.0 1 review

$5,000+

$25 - $49 / hr

50 - 249

Mumbai, India

Services provided

20% Business Consulting

20% Conversion Optimization

15% BI & Big Data Consulting & SI +5 services

10% Demand Generation Marketing

10% Digital Engineering

10% Marketing Strategy

10% Sales Outsourcing

5% Market Research

Nexsales is a data analytics company specializing in persona targeting, market segmentation, and customized data solutions, particularly for the IT consulting, security software, and business intelligence industries. They received overwhelmingly positive feedback, with clients praising their timely delivery, effective project management, and impactful data insights that drove market expansion and strategic growth.

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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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1 Westshore Bpo Pvt Ltd

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for Utilities in India

Westshore Bpo Pvt Ltd

$25,000+

< $25 / hr

50 - 249

Bengaluru, India

Ability to deliver

24/40.0

17.4/20 Reviews

1.4/10 Clients & Experience

5.1/10 Market Presence

Service focus

20% Call Center Services

10% Sales Outsourcing

70% Other

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Infosys BPO

$1,000+

< $25 / hr

10,000+

Bengaluru, India

Ability to deliver

5.8/40.0

0/20 Reviews

0/10 Clients & Experience

5.8/10 Market Presence

Service focus

40% Call Center Services

60% Other

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GrowQuikr Online Services LLP

$1,000+

$25 - $49 / hr

2 - 9

Haflong, India

Ability to deliver

6/40.0

0/20 Reviews

1.4/10 Clients & Experience

4.6/10 Market Presence

Service focus

100% Sales Outsourcing

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Knoah

$1,000+

< $25 / hr

1,000 - 9,999

Hyderabad, India

Ability to deliver

5.5/40.0

0/20 Reviews

0/10 Clients & Experience

5.5/10 Market Presence

Service focus

100% Call Center Services

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D K Business Patron

$1,000+

< $25 / hr

50 - 249

New Delhi, India

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

30% Call Center Services

10% Sales Outsourcing

60% Other

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Do Sales

$5,000+

$25 - $49 / hr

10 - 49

Pimpri-Chinchwad, India

Ability to deliver

20.8/40.0

16.2/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Sales Outsourcing

80% Other

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Bello Vista Tech

$1,000+

< $25 / hr

50 - 249

Kolkata, India

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

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Integrative Systems

$5,000+

$25 - $49 / hr

50 - 249

Pune, India

Ability to deliver

6.1/40.0

0/20 Reviews

0.6/10 Clients & Experience

5.5/10 Market Presence

Service focus

20% Call Center Services

80% Other

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MADS PvT LTD

$1,000+

< $25 / hr

2 - 9

Pune, India

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Call Center Services

10% Sales Outsourcing

80% Other

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Acespera Systems

$25,000+

$25 - $49 / hr

50 - 249

Pune, India

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Call Center Services

90% Other

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Nexsales

$5,000+

$25 - $49 / hr

50 - 249

Mumbai, India

Ability to deliver

22.5/40.0

16.4/20 Reviews

0/10 Clients & Experience

6.1/10 Market Presence

Service focus

10% Sales Outsourcing

90% Other

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Top Call Center Services & Voice Services for Utilities in India

Best Call Center Companies & Voice Services for Utilities in India

Reviews mention Accommodating

Customer Service Outsourcing for Outsourcing & Offshoring Consultancy

Customer Assistance & IT Support Services for IT Company

Customer Service Outsourcing for IT Services Company

Reviews mention Experienced

Customer Service Outsourcing for IT Services Company

Reviews mention Adaptable

Customer Service Outsourcing for IT Services Company

Reviews mention Communicative

Lead Generation for Cloud Consulting Firm

Lead Gen Campaigns for Software Developement Firm

Staff Augmentation for Design Company

Reviews mention Professional

Lead Gen for Video Processing Provider for Warehouses

Reviews mention Innovative

Sales Strategy & Lead Generation for SME SaaS Company

Reviews mention Accessible

Sales Strategy & Lead Generation for SME SaaS Company

Lead Gen Campaigns for Software Developement Firm

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for Utilities in India

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties

Popular Locations