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Leaders Matrix

Top India Customer Care Services - Leaders Matrix

LAST UPDATED Apr 21, 2021

Clutch Leaders Matrix

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  1. 1 Flatworld Solutions
  2. 2 Triniter BPO
  3. 3 SunTec India
  4. 4 Go4Customer
  5. 5 VirtusaPolaris
  6. 6 Trupp Global
  7. 7 Octopus Tech Solutions
  8. 8 Invensis
  9. 9 Srisys Inc
  10. 10 Exela (formerly SourceHOV)
  11. 11 EXL Service
  12. 12 Aidey
  13. 13 Fusion BPO Services
  14. 14 A1 Call Center
  15. 15 Call2Customers

Top 15 Customer Care Companies in India

Flatworld Solutions

ISO certified global company with 18000+ customers

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
17
8.9
9.5
Reviews
Clients & experience
Market presence
Service Focus
50%
20
50% Other
Voice Services
Customer support/experience

Triniter BPO

RELIABLE CUSTOMER SUPPORT AT JUST $1049/MO/PERSON

$5,000+
< $25 / hr
1,000 - 9,999
Chennai, India
Ability to deliver
18.2
7.1
8
Reviews
Clients & experience
Market presence
Service Focus
50%
50
50% Other
Voice Services
Customer support/experience

SunTec India

Multi-Process IT Outsourcing

$1,000+
< $25 / hr
1,000 - 9,999
New Delhi, India
Ability to deliver
15.3
9.1
9.1
Reviews
Clients & experience
Market presence
Service Focus
25%
35
75% Other
Voice Services
Customer support/experience

Go4Customer

We Put Your Customers First.

$1,000+
< $25 / hr
250 - 999
Noida, India
Ability to deliver
16.2
9.1
8.9
Reviews
Clients & experience
Market presence
Service Focus
75%
15
25% Other
Voice Services
Customer support/experience

VirtusaPolaris

Accelerating Business Outcomes

$1,000+
< $25 / hr
1,000 - 9,999
Chennai, India
Ability to deliver
16.2
7
9.7
Reviews
Clients & experience
Market presence
Service Focus
15%
50
85% Other
Voice Services
Customer support/experience

Trupp Global

BPO India - Outsourcing Made Simple and Easy

$1,000+
< $25 / hr
250 - 999
Bangalore, India
Ability to deliver
16.2
6.3
8.2
Reviews
Clients & experience
Market presence
Service Focus
30%
50
70% Other
Voice Services
Customer support/experience

Octopus Tech Solutions

Innovative Outsourcing Solutions

$1,000+
< $25 / hr
50 - 249
Amritsar, India
Ability to deliver
16
6.9
8.5
Reviews
Clients & experience
Market presence
Service Focus
50%
40
50% Other
Voice Services
Customer support/experience

Invensis

Trusted by Over 500 Organizations World Over

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
15.4
8.6
9.3
Reviews
Clients & experience
Market presence
Service Focus
50%
10
50% Other
Voice Services
Customer support/experience

Srisys Inc

Solutions. Simplified.

$1,000+
< $25 / hr
50 - 249
Nacharam Hyderabad, TS, India
Ability to deliver
13.5
7.2
8.3
Reviews
Clients & experience
Market presence
Service Focus
50%
100
50% Other
Voice Services
Customer support/experience

Exela (formerly SourceHOV)

People. Knowledge. Innovation.

$1,000+
< $25 / hr
10,000+
Chennai, India
Ability to deliver
14.6
5
9.3
Reviews
Clients & experience
Market presence
Service Focus
25%
25
75% Other
Voice Services
Customer support/experience

EXL Service

OPERATIONS MANAGEMENT ANALYTICS

$1,000+
< $25 / hr
10,000+
New Delhi, India
Ability to deliver
12.2
6.7
9.2
Reviews
Clients & experience
Market presence
Service Focus
50%
30
50% Other
Voice Services
Customer support/experience

Aidey

OUTSTANDING CUSTOMER SUPPORT & SALES OUTSOURCING

$1,000+
< $25 / hr
10 - 49
Bengaluru, India
Ability to deliver
16.3
5.5
7.2
Reviews
Clients & experience
Market presence
Service Focus
60%
50
40% Other
Voice Services
Customer support/experience

Fusion BPO Services

Business Process and Customer Engagement Leader

$5,000+
< $25 / hr
1,000 - 9,999
Kolkata, India
Ability to deliver
14.3
5
8.7
Reviews
Clients & experience
Market presence
Service Focus
65%
20
35% Other
Voice Services
Customer support/experience

A1 Call Center

A Domestic Call Center Service Provider in India.

$1,000+
< $25 / hr
250 - 999
Noida, India
Ability to deliver
15.6
6.7
8.3
Reviews
Clients & experience
Market presence
Service Focus
50%
10
50% Other
Voice Services
Customer support/experience

Call2Customers

Call Centers in India : Call2Customers

$1,000+
< $25 / hr
250 - 999
delhi, India
Ability to deliver
14.2
8.5
7.4
Reviews
Clients & experience
Market presence
Service Focus
50%
10
50% Other
Voice Services
Customer support/experience

Contenders Breakdown

MattsenKumar LLC

Trusted Business Process Outsourcing Partner

$1,000+
< $25 / hr
1,000 - 9,999
Gurgaon, India
Ability to deliver
13.8
6.5
8.8
Service Focus
40%
10%
60% Other
Voice Services
Customer support/experience

Tech Fi Technologies

Web Design & Development | Call Center Services

$1,000+
$50 - $99 / hr
10 - 49
gurugram, India
Ability to deliver
16.6
6
7.4
Service Focus
20%
50%
80% Other
Voice Services
Customer support/experience

Plaxonic Technologies

Invent | Innovate

$1,000+
< $25 / hr
50 - 249
Noida, India
Ability to deliver
16.4
8
8.5
Service Focus
10%
25%
90% Other
Voice Services
Customer support/experience

VA Talks

One Stop Virtual Shop

$1,000+
< $25 / hr
50 - 249
Kolkata, India
Ability to deliver
15.4
6.8
8.4
Service Focus
25%
15%
75% Other
Voice Services
Customer support/experience

Xplore-Tech

BPO India

$1,000+
< $25 / hr
10 - 49
Kolkata, India
Ability to deliver
16.2
5
7.7
Service Focus
50%
10%
50% Other
Voice Services
Customer support/experience

Nisos Health

Medical Billing, Call Center and Software Services

$10,000+
< $25 / hr
50 - 249
Navi Mumbai, India
Ability to deliver
16
5.6
8.6
Service Focus
30%
10%
70% Other
Voice Services
Customer support/experience

Acelerar Technologies

Outsourcing & Offshoring Solution

Undisclosed
Undisclosed
50 - 249
Noida, India
Ability to deliver
13.3
6.5
8.3
Service Focus
25%
25%
75% Other
Voice Services
Customer support/experience

Contique Global

Voice of Excellence

$5,000+
< $25 / hr
2 - 9
Chennai, India
Ability to deliver
16.3
5
6.7
Service Focus
40%
30%
60% Other
Voice Services
Customer support/experience

PeopleTree Knowledge Services

Growth Enabler for Small and Medium Businesses!

$5,000+
$25 - $49 / hr
10 - 49
Ahmedabad, India
Ability to deliver
16.2
6.6
6.7
Service Focus
20%
25%
80% Other
Voice Services
Customer support/experience

WERVAS Virtual Assistant Services

TIME | WORK | LIFE

$1,000+
< $25 / hr
10 - 49
Kolkata, India
Ability to deliver
16.2
5.6
8.1
Service Focus
10%
20%
90% Other
Voice Services
Customer support/experience

MaxBPO

Mortgage Processing and Underwriting Services Co.

Undisclosed
< $25 / hr
250 - 999
Noida, India
Ability to deliver
16.4
5
5.6
Service Focus
15%
10%
85% Other
Voice Services
Customer support/experience

Covent Informatics

Defining Change..

$10,000+
$50 - $99 / hr
10 - 49
Hyderabad, India
Ability to deliver
16.3
6
6.8
Service Focus
10%
10%
90% Other
Voice Services
Customer support/experience

Atheva Services

Outsourcing - Around the world, round the corner.

$1,000+
< $25 / hr
10 - 49
Ahmedabad, India
Ability to deliver
16.4
5
6.3
Service Focus
20%
10%
80% Other
Voice Services
Customer support/experience

Infosys BPO

support and service, loyalty and retention

$1,000+
< $25 / hr
10,000+
Bengaluru, India
Ability to deliver
5
9.1
Service Focus
50%
20%
50% Other
Voice Services
Customer support/experience

Firstsource Solutions

We change the game for our clients.

$100,000+
< $25 / hr
1,000 - 9,999
Mumbai, India
Ability to deliver
5
7.8
Service Focus
55%
60%
45% Other
Voice Services
Customer support/experience