What evidence can you share that demonstrates the impact of the engagement?
The newly designed site is so much more user-friendly than what we had before working with them, and it’s being rolled out to different departments in our organization and has received a lot of positive feedback so far.
As the SharePoint administrator, I still feel comfortable reaching out to them for help with anything even though our engagement has officially ended. I’m confident that they are committed to helping me develop the skills I need to keep up the maintenance of everything they built for us.
How did Longi Engineering perform from a project management standpoint?
They did a great job managing the project overall. We had some setbacks in our work, but they were very flexible in helping us address those and working with us to make decisions that were necessary for our organization.
In terms of their responsiveness in our communication, everything was excellent. We could reach out to them with any question or request, and they would respond with a half an hour, at least to let us know that they would look into the problem if not with a solution already implemented.
What did you find most impressive about them?
One thing they definitely do very well is that they go above and beyond to understand your business needs. Their team had several meetings with our senior management team, not only to show them how to use SharePoint but to understand the issues they were having and explain solutions for those problems specifically. There was a general distrust of SharePoint when I came on board, so for them to dispel some of those issues really helped us to better utilize the system overall.
Are there any areas they could improve?
I think it could help a little to develop more of a system for regular check-ins and storing all of the progress in one place because some of our project management was scattered a little bit between a few different platforms, but it didn’t cause us too many problems in the actual execution.
Do you have any advice for potential customers?
Just be as specific as possible in documenting the progress that’s being made and having a standard system for communicating about it. What was really helpful for us was laying out the deliverables that we wanted from them as clearly as possible and setting clear boundaries in terms of that relationship. As long as everyone is on the same page, it will go very well.