Reviews

UX and Web Design For Automotive Analytics Company

 
UI/UX Design
 
$10,000 to $49,999
 
July 2015 - Feb. 2016
Project summary: 

Every Interaction initially provided branding services, including logo design, color selection, and brand guide creation. Later, the team rebuilt a mobile app and website to improve user experience.

Feedback summary: 

Web traffic increased by 75 percent as a result of the new design, helping to boost visibility and recruit new team members. Every Interaction kept tight deadlines, responded speedily to feedback, and held regular in-person meetings to ensure that the project fulfilled every expectation.

"[W]e had a small budget, but we felt like Every Interaction really put us first."

Marketing Manager, MyDrive Solutions
 
Insurance
 
11-50 Employees
 
London, United Kingdom
 
Verified

Average: 5 (1 vote)

Quality: 
5/5
Schedule: 
5/5
Cost: 
4/5
Willing to refer: 
5/5
BACKGROUND: 

Please describe your organization.

MyDrive Solutions is a startup that collects information from black boxes in cars on their drivers. Then, we create driver profiles that benefit insurance companies by providing information on the riskiness of individual drivers.

What is your position?

I'm the marketing manager.

OPPORTUNITY / CHALLENGE: 

What business challenge were you trying to address with Every Interaction?

We first looked at Every Interaction because we wanted to redesign our smartphone app. Before that, we did all of our mobile development outside of the company and were not happy with the work that was being done. We wanted to bring the development in-house, but needed a design agency to help us do so.

SOLUTION: 

Please describe the scope of their involvement in detail.

Before July 2015, MyDrive was an independent startup, and we wanted to rebrand to become more modern. Every Interaction started with redesigning our logo, colors, and branding guidelines. After that, they redid our entire app including the design and all of the UX/UI [user experience/user interface].

We were so happy with the work that they did on the app that we asked them to redesign our website. The website that we had at the time was outdated and not responsive on mobile devices. They did that redesign at the end of 2015 and launched it in February 2016.

How did you come to work with Every Interaction?

The previous marketing manager had found them before I began working. We are based in central London and they are close by, so we got to meet face to face and discuss our requirements. It was nice to have them local.

Could you provide a sense of the size of this initiative in financial terms?

We spent £10,000 to £50,000 [approximately $14,000 to $71,000] total, including the app as well.

What is the status of this engagement?

We started working with Every Interaction over a year ago, but we don't have anything with them at the moment. We use them if we want to add features to our app or change the design to better suit our clients.

RESULTS & FEEDBACK: 

Could you share any statistics or metrics from this engagement?

Our app is basically a demo app that we use to sell to insurance companies. We have been acquired by Generali Insurance, so we use the app to show them what we can do for them.

Our website has been very successful. We launched in February and had about a 75 percent increase in traffic compared to our previous website. Again, we are only promoting it internally because we are a B2B2C [business-to-business-to-consumer] company, but now we are happy to promote it and don't feel bad about it. We also wanted to redo our website because we recruit many software engineers, and we feel that it's important to showcase yourself properly. We have grown from 13 to 36 in the past year, so as a recruitment tool, the site has been very useful.

How did Every Interaction perform from a project management standpoint?

We were happy with them. We had regular meetings at every phase and because they were close by, we could meet either at our office or at theirs. Every time I sent them an email, I'd get a response within an hour or two. We're a small company and we had a small budget, but we felt like Every Interaction really put us first. Although they had other clients, we felt like they were taking our project seriously. They also met all the launch dates for the app and the website, which was great.

What distinguishes Every Interaction from other providers?

The most important thing for us is to respect deadlines. I worked with another agency previously and that was a big issue for them. Every Interaction was very professional in that aspect.

Is there anything Every Interaction could have improved or done differently?

No. I don't have anything that comes to mind.

OVERALL SCORE: 5
– Like I said, every time we emailed them, they replied within a couple hours. They were always available. Problems were solved quickly as well.
QUALITY: 5
– They understood our requirements and where we were coming from.
COST: 4
– Obviously, you always want to spend a little less but, for the website in particular, it was a great deal.
SCHEDULING: 5
– They were on schedule for everything, and they delivered everything on time.
WILLING TO REFER: 5
– I was very happy with the interactions we had with their team.
Anne-Sophie Lardet

Web Design & Branding for Family Farm Estate

 
Web design
 
$50,000 to $199,999
Project summary: 

Every Interaction developed a custom content management system for the client’s website, providing them full control over content changes.

Feedback summary: 

Every Interaction delivered high quality work for the client by developing an understanding for their business and their goals. The client praises the agency for their skills in web design and ability to tell cohesive stories using graphic media.

"Every Interaction has a very good combination of state-of-the art web design and a narrative, journalistic approach."

Owner/Lead Developer, São Lourenço do Barrocal
 
Real Estate
 
11-50 Employees
 
Lisbon, Portugal
 
Verified

Average: 5 (1 vote)

Quality: 
5/5
Schedule: 
5/5
Cost: 
4/5
Willing to refer: 
5/5
BACKGROUND: 

Please describe your organization.

We are a family farm estate in southern Portugal. We serve a number of purposes, among which are the production of wine and olive oil, organic farming, hospitality services, and residential development. We present ourselves with many hats, in a manner of speaking.

What is your position?

I am the lead developer and owner of the estate.

OPPORTUNITY / CHALLENGE: 

What business challenge were you trying to address with Every Interaction?

The challenge was figuring out how we could tell our narrative through one coherent website. Our estate has been producing sustainable agriculture and living through a period of over 200 years, during which it has been owned by 8 generations in my family. This project reflects our history, but more than that, it reflects my personal work of 14 years in renovating the estate and turning it into a project suitable for the 21st century.

There is a sense of community which comes forward through the way in which we experience things, connect with children and friends, and so on. Telling this story through a website requires an approach from multiple angles. In a way, we've set a division of all of these activities concerning the estate, the hotel, the restaurants, winery, residential, and community side of things. What we want to do is to tell how each area of activity works and how it connects to the whole of the project, underlining the fact that the whole estate is bigger than the sum of its parts. This needed to be put into a simple-to-understand narrative. The main goal was making a visitor understand everything I've explained within two minutes of visiting the site.

SOLUTION: 

Please describe the scope of their involvement in greater detail.

Every Interaction has provided a resolve between our content and their layout. The graphics sensitivity offered was impressive.

Every Interaction has developed a custom content management system for the website. It provides full control over content changes, making it very easy for us to work with it. The level of customization we've obtained makes it very easy to work with the layout which we want. Working with third-party elements when offering booking services and so on was a challenge for us. It needed to be made seamless, so we decided to design this backend functionality ourselves, and it has worked out very well.

How did you come to work with Every Interaction?

I knew their principal from a previous project. We met in the UK, and it seemed obvious to me that he combined the best of two worlds: he knew enough about technology, and also had a strategic view and aesthetic sensitivity which worked well in a project such as ours.

Could you provide a sense of the size of this initiative in financial terms?

The total cost of the concept and content development was $33,000 [30,000 euros]. We spent another $33,000 on the coding.

What is the status of this engagement?

One of our first steps was to work on a budget and timeline. The project was delivered on time from both sides. We kept realistic expectations which worked out for us. The website has been launched.

RESULTS & FEEDBACK: 

Could you share any statistics or metrics from this engagement?

Because Every Interaction took the time in getting to know us, coming to our location and getting an idea of our goal, they became very involved in our project. Working with someone who is interested in knowing the client's business makes a big difference. It made things simpler, and we came to have shared experiences and know each other closely, beyond the work itself. Every Interaction knew what we were trying to do, so we didn't have to teach them specifics about wine making or other typical countryside activities.

What distinguishes Every Interaction from other providers?

Every Interaction has a very good combination of state-of-the art web design and a narrative, journalistic approach. They know how to tell content-driven stories and how to put it into a technologically-advanced website concept. This combination worked for us.

Is there anything Every Interaction could have improved or done differently?

We risked venturing into our own versions of pre-built services. There have been glitches in the work which we sometimes had to find ourselves. All-in-all, it was a good decision, but figuring out why something doesn't work like you'd want it to does require work sometimes.

OVERALL SCORE: 5
QUALITY: 5
We have received the site which we wanted.
COST: 4
I live in a country with a much cheaper design and development offer. Typical prices in Portugal are half of those in the UK.
SCHEDULING: 5
We never had to wait around.
WILLING TO REFER: 5
We're happy with the results, so we'd definitely recommend them.
José António Uva

UX/UI for Business Reports Application

 
UI/UX Design
 
Confidential
 
Apr. 2014 - Ongoing
Project summary: 

Every Interaction provided a variety of services for the client including UI/UX development, brand identity creation, and logo and website design.

Feedback summary: 

Every Interaction contributed to a successful launch for the client’s website and excellent traffic since then. The agency is a spectacular partner, integrating and collaborating efficiently. The client praises Every Interaction for their high quality work.

"One of the key feedbacks that we get from our clients is that the experience is very smooth. Much of that is thanks to the contributions of Every Interaction."

Managing Director, InsightBee
 
Research
 
11-50 Employees
 
London, United Kingdom
 
Verified

Average: 5 (1 vote)

Quality: 
5/5
Schedule: 
4/5
Cost: 
4/5
Willing to refer: 
5/5
BACKGROUND: 

Please describe your organization.

My company offers online custom research. 

What is your position?

I am the managing director at InsightBee.

OPPORTUNITY / CHALLENGE: 

What business challenge were you trying to address with Every Interaction?

We used them to develop our business. It was just a concept at the beginning, and then we hired Every Interaction. They helped up develop the entire user experience and interface of InsightBee and created the brand identity and designed the logo. They designed the visual experience of the site.

SOLUTION: 

How did you come to work with Every Interaction?

We did a formal assessment of firms across Europe. Our development partners are based in Zurich, so we looked at some firms based in Switzerland and the surrounding area. We looked at some of the London-based firms. We have a large operations center in India, so we also looked at firms in Bangalore.

The overall creativity attracted us to Every Interaction, and one of the examples that they showed us was very interesting. Our interaction with Neil [Gardiner] and John [Darke, directors at Every Interaction] was very productive. We found them to be great people to work with. At the end of the day, you need to go with the gut feeling and select your partners. They came on top of our assessment. They are a small firm, so we got attention from the founders. The examples of work they did for other clients made a big difference when compared to other providers.

What is the status of this engagement?

We started working with them in April of last year [2014], and it's an ongoing relationship. InsightBee is expanding, and we have new products. It's a continuing journey.

RESULTS & FEEDBACK: 

Could you share any statistics or metrics from this engagement?

The site has been doing quite well during the past six to eight months since its launch in January [2015]. One of the key feedbacks that we get from our clients is that the experience is very smooth. Much of that is thanks to the contributions of Every Interaction.

How did Every Interaction perform from a project management standpoint?

They've collaborated with us since our inception. I could not imagine them not being there. It's like imagining being born to different parents. It's hard to imagine an InsightBee without Every Interaction because they are central to what we are.

What distinguishes Every Interaction from other providers?

They have a very strong feel for what makes the user journey most compelling and inspiring, so the user experience part of it: whether a button should be there or not – that makes a big difference. If something looks cluttered, will people miss it? Is there a more creative way to give something a flow? They've come up with some very innovative ideas.

Is there anything Every Interaction could have improved or done differently?

We have been quite happy with what they're delivering. So far, I can't find an area of improvement as such. It's been good. I can't complain.

OVERALL SCORE: 5
QUALITY: 5
COST: 4
SCHEDULING: 4
It's very difficult to put deadlines on creative work. You can't say, "Produce the music for this movie by tomorrow at three o'clock!"
WILLING TO REFER: 5
I've been doing that.
Manoj Madhusudanan

Web Design for Networking Firm

 
Web design
 
$50,000 to $199,999
 
July 2014 - July 2015
Project summary: 

Every Interaction provided a variety of services for the client including website design, website development, and search engine optimization.

Feedback summary: 

Every Interaction improved every aspect of the client’s online presence, especially their SEO. The client praises the agency for their ability to guide them through all of their processes. Every Interaction is highly recommended to others.

"They [Every Interaction] were able to see things before we did, and they were able to make things clear for our users on the site."

Head of Product, Hot Topics
 
Media
 
11-50 Employees
 
London, United Kingdom
 
Verified

Average: 4 (1 vote)

Quality: 
4.5/5
Schedule: 
3.5/5
Cost: 
4/5
Willing to refer: 
4/5
BACKGROUND: 

Please describe your organization.

We’re based in London, and we’ve been around for about three and a half years. Our company started out as a marketing campaign for an executive search business. We created the company as a way to bring lots of prospective clients and prospective candidates all in one room. It was a series of events, invite only, which focused on the top people in tech, whether its startups, established corporations, or investment firms, and they were able to network with each other. These events started off in London, and then they added Stockholm, Berlin, New York, and San Francisco, on an annual basis.

What is your position?

I am the Head of Product for the company. I joined a year and a half ago, and at that point we worked on spinning Hot Topics out of the main company, and we’re now an independent business.

OPPORTUNITY / CHALLENGE: 

What business challenge were you trying to address with Every Interaction?

The goal we were working towards was extracting knowledge from all of these exceptional individuals so that they can keep learning from each other, and others who aspire to be like them can learn from them as well. The way the website was built was all around the ease of sharing and consuming content, which all happens to be business type content.

SOLUTION: 

Please describe the scope of their involvement in greater detail.

In addition to the website design and development, I asked them to do our Search Engine Optimization [SEO] as well. They used a guy called Peter Campbell, who is the person they turn to for SEO consultancy.

How did you come to work with Every Interaction?

At some point last summer, I reached out to a few agencies. We selected Every Interaction to help us build our first proper website. We had the equivalent of a blog before their help. I was looking for someone who could guide us on the design and User Experience [UX] side of things and could manage the build for us.

Could you provide a sense of the size of this initiative in financial terms?

We spent approximately $70,000.

What is the status of this engagement?

We started working with them in July of 2014, and the website launched in November of 2014. They worked on some additional features in January through May of this year, and our engagement ended in July of 2015. They don’t provide support and maintenance services, so they referred us to another agency at that time.

RESULTS & FEEDBACK: 

Could you share any statistics or metrics from this engagement?

To be frank, the website we had before was a blog, so almost every metric has improved.

Traffic now compared to before launch is at least seven times higher. SEO traffic is now about 20 times higher and is still growing massively. Time on the site is slightly higher as well. Everything across the board is better. The biggest increases are on SEO traffic and overall traffic. We also have more subscribers. In the past, if someone wanted to subscribe to our newsletter, they had to contact us manually. Now that we have that option on the site, our subscriber rate has gone up from 10 to 20 subscribers a month to double or triple that amount, and it’s increasing every month.

What distinguishes Every Interaction from other providers?

On the design side of things, everything was great. The owner Jon and his colleagues are very clever. They were able to see things before we did, and they were able to make things clear for our users on the site. We gave them a briefing as to what type of users we have, and they were quickly able to understand what to expect. They helped us simplify things.

We were new to the digital world, and we were very impressed with the way Every Interaction guided us through the process. Jon was quick to point out that there are certain ways we could go about connecting on the site.

Is there anything Every Interaction could have improved or done differently?

One thing that I think they could improve on is pushing back on some of my ideas. I got the feeling that some ideas weren’t actually great and they didn’t seem particularly keen on them, but they still let us proceed with those. I wish they would have stuck to their convictions a little more. Other than that, everything else went really well with the design and the build.

OVERALL SCORE: 4
QUALITY: 4.5
COST: 4
SCHEDULING: 3.5
WILLING TO REFER: 4
Amedeo D'Amore

Design for Keyword Research Tool

 
Design
 
Confidential
Project summary: 

With the goal of improving conversions on their website and making it look more professional, the client hired Every Interaction to do design and UI experience work.

Feedback summary: 

Every Interaction delivered high quality work that helped the client achieve their goals. The agency was able to go beyond fulfilling requests and provided creativity by making suggestions, as well. Every Interaction is highly recommended to others.

"Every Interaction is an excellent company. They are really great people and are great to work with."

Founder, Wordtracker
 
IT Services
 
2-10 Employees
 
London, United Kingdom
 
Verified

Average: 5 (1 vote)

Quality: 
5/5
Schedule: 
4.5/5
Cost: 
4/5
Willing to refer: 
4/5
BACKGROUND: 

Please describe your organization.

We’re a London-based company, and we’ve been around since year 2000. We have an app that’s a keyword research tool. We get keywords from around the web, put them in a database and offer that database to customers in a subscription format. 

OPPORTUNITY / CHALLENGE: 

What business challenge were you trying to address with Every Interaction?

We needed some design work for our keyword research tool.

SOLUTION: 

Please describe the scope of their involvement in greater detail.

We didn’t have much design or UI experience in-house, so we approached them for help with that. We wanted to improve conversions on the site and just make the whole thing look a lot more professional. They’ve also helped with the marketing and social media, in addition to the design of our website.

How did you come to work with Every Interaction?

Their owners have been our go-to design people for quite some time. I knew them both before they started their company, and I had previously worked with them individually. I had a lot of experience working with them, and I really liked them.

Could you provide a sense of the size of this initiative in financial terms?

Over the years, it’s been quite substantial. For the keyword project, it was between £7,500 and £15,000 [U.S. $7,900 - $15,900].

What is the status of this engagement?

I began working with Every Interaction as soon as they started the company three or four years ago. We haven’t worked together in a while since we finished the word tracker job.

RESULTS & FEEDBACK: 

Could you share any statistics, metrics or other feedback from this engagement?

Every Interaction is an excellent company. They are really great people and are great to work with. We needed to look professional, improve conversions, increase stickiness on the site and improve the connection with people who go to our site. We also wanted to increase the number of people who converted from the free trial to the paid version. They helped us achieve a lot of that.

They have a lot of experience working with apps and websites. The owners complement each other and bring their experience together. Where they excel is in taking feedback. When we needed things done a certain way, they really listened to us. They took what we were saying and came back to us with their own ideas. They’d create new ideas on the back of what we had come up with, so the teamwork was fantastic. They also integrated themselves into our team nicely. They worked with our developers and our marketing team and kind of bridged the gap between them.

What distinguishes Every Interaction from other providers?

The best thing about them is their ability to take feedback and use their knowledge and skills to come up with something completely different. Also, their UI knowledge and their ability to integrate with our team is great.

Is there anything Every Interaction could have improved or done differently?

I loved how they were working as individuals before they created Every Interaction. They would come in and work with us in our office. I don’t know if they do that less now that they’ve formed Every Interaction. It was really helpful when they would come in and be part of the team and part of the office. If they have kept that, that’s great. If not, that would be something to think about.

OVERALL SCORE: 5
QUALITY: 5
COST: 4
SCHEDULING: 4.5
WILLING TO REFER: 4
I’ve recommended them to a few people but not to everyone. They’re excellent, and the value they give back is great, but they can be a bit expensive...I wouldn’t necessarily recommend them to people who have smaller ones.
Andy Mindell