Reviews

Front End Development for Travel Startup

“itCraft has high standards, and it shows in their work.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Jan. - Jun. 2018
Project summary: 

itCraft developed the front- and backend for a travel startup's site. Their team used React.js, Node.js, and Mongo DB to create the site and adjacent database. 

The Reviewer
 
1-10 Employees
 
Las Vegas, Nevada
Dean Lan
COO, tourschain.com
 
Verified
The Review
Feedback summary: 

Although the site was ultimately not successful, the itCraft team developed high-quality code. itCraft is accepting of feedback and strives to continuously improve. This adaptable nature has made them a valuable ongoing partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the COO of tourschain.com, a travel startup. We build various travel technology systems for operators.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with itCraft?

We were building a B2C site and only had a backend engineer. We wanted a polished frontend application so we were looking to outsource the work. 

SOLUTION

What was the scope of their involvement?

itCraft built both the front- and backend of our site. The site was an intuitive trip planner for travelers that was predominantly a membership site that features a drag and drop itinerary planner.  Their team used React.js and Node.js for the site and created our database using MongoDB.

What is the team composition?

We worked with a project manager, a QA engineer, and 2–3 developers. itCraft would bring in people as the workflow increased, but it was usually two.

How did you come to work with itCraft?

I found itCraft on Clutch after reading their reviews. With an IT project, there’s a lot of information asymmetry and I didn’t have any technical background. Some companies might take advantage of that and give higher quotes, but itCraft was really transparent. I spoke to the business manager, IT manager, and some developers on the phone and decided to work with them. 

How much have you invested with them?

We invested about $60,000. 

What is the status of this engagement?

Our engagement with itCraft ran from January–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our B2C website wasn’t as successful as we would have liked. We had about 1,000–2,000 users because we ended up not spending a lot of money on marketing. We pivoted to a B2B product and sell our technology to travel agencies.

How did itCraft perform from a project management standpoint?

Despite some communication issues, our project manager was overall pretty good. At times, it felt as though he was uninvolved, but once we raised our concerns they rectified the issue. We also had a communication issue with their business manager. 

What did you find most impressive about them?

itCraft has high standards, and it shows in their work. They’re doing a great job.

Are there any areas they could improve?

We had some issues with communication between our teams. The project manager wasn’t always in sync with the rest of the itCraft team. Sometimes I would have to jump over him and go straight to the developers with my questions. Due to our communication issues, we had to add additional hours to meetings and went a little over budget. They weren’t always responsive and there was a language barrier. Another issue we ran into was our timeline and budget estimations. 

4.0
Overall Score Because of the communication issues that we had.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their estimates were not always accurate so we had some delays, but part of the fault is on us as well.
  • 5.0 Cost
    Value / within estimates
    You get good value for your money.
  • 4.5 Quality
    Service & deliverables
    The code quality is decent.
  • 4.5 NPS
    Willing to refer

Web Development Projects for Media Company

“We receive compliments for a lot of the work they do.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2018 - Ongoing
Project summary: 

IT CRAFT provides web development services, working on multiple projects for third-party clients. They work on the design, development, and project management aspects of the projects.

The Reviewer
 
1-10 Employees
 
Sweden
CEO, Media Company
 
Verified
The Review
Feedback summary: 

The deliverables from the IT CRAFT team are always excellent, receiving high praise from the end-clients and ensuring they leave with a good impression of the company. The team is professional, careful in their project management, and comprised of good listeners and problem solvers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a web agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

I needed a company to handle my web development projects.

SOLUTION

What was the scope of their involvement?

I usually begin by establishing the scope with the client, which sometimes is only an idea. We then come up with a solution together with IT CRAFT. They help us with many different parts throughout the process: they do development, design, and project management.

What is the team composition?

There are five people on their team.

How did you come to work with IT CRAFT?

I’d previously worked with a similar agency based in India, but I was having issues with them and started to look for a more professional team. I searched through different freelancer sites, looking for a high-quality team even if they were a little more expensive. I contacted five options and I got the best feeling from IT CRAFT. We began with a trial period and we’ve been working together ever since.

How much have you invested with them?

We’ve spent $15,000.

What is the status of this engagement?

We started working together in May 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We receive compliments for a lot of the work they do. Recently, we got good feedback for a design of theirs, giving a new, important client of ours a really good impression of us. That’s really significant because the first impression can set the bar for the rest of the project.

How did IT CRAFT perform from a project management standpoint?

I’ve been doing most of the project management and they’ve been focusing on programming and providing me with resources. However, we recently had a meeting in which we decided they would also take over most of the project management. They’re really professional, helpful, plan clearly, and document their work well. We communicate multiple times a day.

What did you find most impressive about them?

They’re professional and keep everything in order. They’re very good at listening and then coming up with solutions.

Are there any areas they could improve?

All of our issues have been handled really well. They have an account manager that I really trust and have never had an argument with; we talk and find a way to solve any problems in the best way.

Do you have any advice for potential customers?

Allow them the freedom to handle the project in the way they see fit.

5.0
Overall Score They’re really flexible, they listen, and they adapt. I know they’ll improve when I need them to.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes we have issues, but mostly due to me. I would have preferred to be more looked-after in that regard.
  • 5.0 Cost
    Value / within estimates
    They cost double what our previous team did, but the quality and output is much better
  • 5.0 Quality
    Service & deliverables
    I’m really happy with them. They’re the best kind of team I could work with.
  • 5.0 NPS
    Willing to refer
    I’ve referred them to some friends.

Development for a Large Company

“All of IT CRAFT’s deliverables have been beautifully executed and exceeded our expectations.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Programming in PHP, IT CRAFT developed a backend system on a Laravel framework. It features a custom database, vault to store forms for future modifications, and automated ordering process.  

The Reviewer
 
2-10 Employees
 
New York
Marketing Director, Large Company
 
Verified
The Review
Feedback summary: 

IT CRAFT delivered a sophisticated platform with an expansive array of useful functionalities that save time and streamline the internal workflow. Impressive technical acumen and swift implementation set them apart from the competition. Their productivity and expertise made for a smooth partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company works with other businesses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

IT CRAFT has supported us with multiple projects. Most recently, they helped us develop an extensive website for our company.

We needed to find a way to create numerous forms for all of the services we offer. Each one requires a client to go through a five-step process which involves filling out many forms.

SOLUTION

What was the scope of their involvement?

IT CRAFT designed a website with many complex features.  After leading us through an amazing discovery process, they began product development. 

Using PHP, IT CRAFT developed an extensive backend admin panel on a Laravel framework. It’s entirely for internal use and processing orders. They created a vault within a custom database to store form questions. Rather than programming each new version, we can duplicate copies to modify for slightly different types of services at any time.

The system lets us control every aspect independently, including how orders are displayed and the channel we use to send clients order confirmations. In addition to emails, it generates additional styles and layouts for the invoices. 

Since the product launched, they've continued to add new features and modify the forms to prevent duplications. Based on interesting responses and follow-up from users, we improve the questions and remove conflicts we identify. 

What is the team composition? 

We’ve worked with about five people from IT CRAFT. They assigned us a project manager to serve as our main point of contact. 

How did you come to work with IT CRAFT?

IT CRAFT contacted a former boss of mine for many years. Once I started working with the team in my previous role, I immediately appreciated how well they operated. They set up their business manager, designers, and project manager to run in a very efficient manner.  For this more recent project, I felt completely confident they were the team I needed. 

What is the status of this engagement?

We completed the first website in two months last year. Since then, we've built another site and started another. The newest website we've been developing is much more detailed, comprehensive, and technologically robust. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of IT CRAFT’s deliverables have been beautifully executed and exceeded our expectations. The team is amazing; their technological skills and teamwork are superb. They understand how to effectively plan projects ahead of time. Delivering this project was an impressive accomplishment in light of the complex build. I feel very excited about and confident in IT CRAFT’s abilities based on the work they produced.

How did IT CRAFT perform from a project management standpoint?

The project manager from IT CRAFT was an excellent leader with a background in programming, so he was very well-versed. He was available 24 hours and stayed on top of every task. We could always reach him.

IT CRAFT always delivers solutions within less than a week. For every feature we wanted to add after the site launched, they provided accurate hourly estimates and completed them on time.

What did you find most impressive about them?

I've used many offshore vendors, and I’ve never seen as professional and skilled of a web development team as IT CRAFT in my entire career. The team’s breadth of technical knowledge is up to par with the best companies on the market. 

IT CRAFT helped us achieve the best success we could have hoped for. They executed the project perfectly, promptly, and at a competitive price point.

Are there any areas they could improve?

Nothing comes to mind that they need to improve. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for SaaS Analytics Company

“I’ve worked with a lot of providers, and IT Craft has been one of the most reliable.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2005 – Ongoing
Project summary: 

The partnership with IT Craft has lasted over a decade, and they’ve worked on numerous projects, including R&D, web dev, and database management. One project was an automatic software installer.

The Reviewer
 
1-10 Employees
 
Ontario, Canada
Founder, SaaS Analytics Company
 
Verified
The Review
Feedback summary: 

IT Craft has an incredibly skilled team with expert knowledge in all of the fields they work in. They have quick and transparent communication, adhering to the industry's best practices. Their staff is loyal and hard working, making them a fantastic partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a SaaS analytics company. Our product manages link redirects and requires creating a number of new technologies to make it work. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Craft?

Our partnership started with an R&D project to create an automatic installer that installs our software onto our clients’ servers. From there, the relationship has expanded to cover all sorts of other dev projects.

SOLUTION

What was the scope of their involvement?

IT Craft built the web app from scratch, using PHP and MySQL. The installer enables someone to install and set up databases remotely. All they need is the STP information, and the product sets everything up on wherever the website is hosted. They also built technology that allows the site to communicate in real time and send analytics back to the SaaS dashboard. IT Craft configured all of the databases, working with some pretty complex analytics.

What is the team composition? 

The team’s ranged anywhere from one person to 15. I usually work with one developer, but I’ve also interfaced with a systems administrator and project manager.

How did you come to work with IT Craft?

We found them online.

What is the status of this engagement?

We first partnered in 2005, and the work is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been working with them for the past 14 years, so that should show how great of a partner they are.

How did IT Craft perform from a project management standpoint?

I do most of the project management, but they have excellent communication and provide accurate quotes. They work according to our schedule and implement best practices.

What did you find most impressive about them?

I’ve worked with a lot of providers, and IT Craft has been one of the most reliable. They have specialists in all fields of their work, and the staff is completely loyal. I’ve had the same people on my team for the entire 14-year engagement.

Are there any areas they could improve?

No.
 
Do you have any advice for future clients of theirs?

If you have a big project, hire a project manager. You can adjust the size of the team depending on your needs.

5.0
Overall Score They’re communicative, reliable, and prompt.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We don't have too many deadlines.
  • 5.0 Cost
    Value / within estimates
    They cost more per hour than other firms, but the quality is great and saves you money in the long run.
  • 5.0 Quality
    Service & deliverables
    They have lots of experience and do things right.
  • 5.0 NPS
    Willing to refer
    I've referred them many times.

Dev Partnership for BPM Software

“We’re very happy with how things are going.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2018 - Ongoing
Project summary: 

IT CRAFT provides software development services on the back- and frontend of a business optimization platform. They use .NET Core and Electron, working in C# and MariaDB.

The Reviewer
 
1-10 Employees
 
New York Metro Area
Founder, Business Process Startup
 
Verified
The Review
Feedback summary: 

The software development is progressing well, with all deliverables thoroughly tested to satisfactory ends. The team is dedicated and professional, ensuring that any developers are trained in areas they are weaker in to bring up the skill level. They communicate well and track all work carefully.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a business process startup. Our mission is to improve the operation efficiency of businesses and thus, increase their revenue.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Craft?

We needed a development partner.

SOLUTION

What was the scope of their involvement?

They developed our software using .NET Core on the backend, which is written in C#. On the frontend, they’re using Electron while the database is MariaDB. The software optimizes business processes.

What is the team composition?

We had the main project manager, a business analyst that writes the specification for every button and process, six developers, one QA resource that does automated QA, and two that do manual QA. We have a part-time designer as well who designs all the buttons, logos, and every screen.

How did you come to work with IT Craft?

We read several reviews on Clutch and reached out to some companies. I went to Ukraine with my partner and met with eight of them. We chose IT Craft because they had the infrastructure in place, they demonstrated background skills, they were a medium size company, their price was in the middle, and they seemed like a very knowledgeable group of people. They had the project manager and the lead developer ready for us when we met them.

How much have you invested with them?

We spend $50,000 a month. I’m very happy they offered a flat price, which many other companies didn’t.

What is the status of this engagement?

We started working together in April 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our internal team is continuously testing what they provide to us and we’re very happy with how things are going. They have the knowledge of what tools to use for each task.

How did IT Craft perform from a project management standpoint?

We’re happy with the way they interact with us, and the communication is very smooth—we have two status calls per week. They’re on time for these, and all the relevant people join. They’re very responsive too, so if anybody needs to get on the call, it’s immediate. We get a full report of what’s going on.

We’re using Jira and Confluence for documenting everything and to keep track of all the tasks and features being built. We can see everything in real-time. We also use Slack for daily communications, which means we don’t have to wait a day or two for somebody to be available.

What did you find most impressive about them?

They have a research and development scheme where if the lead developer doesn’t have a current project to work on, they put that person to a special team where they can raise their level of knowledge while they’re waiting for the next project. This is all paid for by the company and it means that developers are really happy to play with some interesting things such as AI or AR.

Are there any areas they could improve?

I’m 100% happy with them.

Do you have any advice for potential customers?

No, I can't think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Development for Fintech Company

"IT CRAFT makes the collaboration both effortless and enjoyable."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

IT CRAFT provides ongoing development for a fintech company to expand its product portfolio. They develop online platforms and fix bugs in completed systems.

The Reviewer
 
11- 50 Employees
 
Tel Aviv, Israel
Anastasiia Kapanadze
Director of Business Development,
 
Verified
The Review
Feedback summary: 

The team now serves as the primary software developer and will see its resources increase in the future. IT CRAFT responds to inquiries quickly and checks their own team to ensure quality service. Customers can expect an experienced team that delivers top-notch products rapidly and at fair prices.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development for International Fintech UAB. We help clients open corporate bank accounts in Europe and then help them manage these accounts with fully-integrated online platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We engaged IT CRAFT to develop new systems to expand our banking portfolio.

SOLUTION

What was the scope of their involvement?

IT CRAFT provides ongoing development services for us. The team works with our CTO to flesh out new technical ideas for online platforms. They then develop the front- and backends of those platforms and fix bugs in completed systems.

What is the team composition?

We work with four developers.

How did you come to work with IT CRAFT?

We searched online for agencies based in Ukraine and Russia and found IT CRAFT. They have an office in Ukraine—where I’m originally from—which made direct communication easier. I reached out to their contact person, and we discussed their service offerings. We also collected feedback from IT CRAFT’s other clients and partners. After several chats, calls, and interviews, we signed a contract to work together.

How much have you invested with them?

We spend $20,000 per month.

What is the status of this engagement?

We started working together in April 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve switched all our requests and product development to IT CRAFT, and we’re looking to scale up the number of developers in 2019. IT CRAFT consistently provides exceptional quality work on time and at reasonable rates. We’re highly satisfied with the partnership.

How did IT CRAFT perform from a project management standpoint?

The project has run smoothly since the beginning. IT CRAFT supplies everything we need—from developers to invoices to information—with speed and efficiency. My point of contact responds to queries rapidly. Whenever an issue arises, I can get in touch with someone 24/7.

What did you find most impressive about them?

IT CRAFT makes the collaboration both effortless and enjoyable. Their team of highly experienced professionals completes work quickly without sacrificing high quality. They also check on the managers assigned to our project, which saves our side the effort of doing so ourselves. We’ve never encountered an issue working with them.

Are there any areas they could improve?

No, I can’t think of anything. We look forward to growing alongside IT CRAFT as we continue our partnership.

Do you have any advice for future clients of theirs?

We initially had a project manager, but we decided that we prefer to communicate directly with the developers. However, other companies might find it helpful to have a point of contact that guides them through the process and helps them translate their needs to the developers.

5.0
Overall Score I only have good things to say about them. We’re highly satisfied with this engagement.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    IT CRAFT’s service and deliverables are worth the somewhat steep rates.
  • 5.0 Quality
    Service & deliverables
    They complete work on time and meet our every request easily.
  • 5.0 NPS
    Willing to refer
    Given the opportunity to recommend a vendor, IT CRAFT will be the first company that comes to mind.

Custom PHP Dev for Telehealth Company

“It was more than easy to communicate with them, and I was impressed by their proactive approach.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

IT CRAFT is developing a PHP software with a built-in sign-on feature, credit card capabilities, and embedded audio and videos. They’ve completed multiple iterations so far and will continue to do more.

The Reviewer
 
1-10 Employees
 
Memphis, Tennessee
Founder, Telehealth Company
 
Verified
The Review
Feedback summary: 

IT CRAFT’s in-depth understanding of the project requirements enables them to accurately develop the software as specified. With their proven technical ability, the team is able to offer critical insight and creative solutions to challenges. As such, they’ve secured further expansion in their roles.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a medical company that manages an online healthcare portal for patients and care providers alike.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

My team had developed the fundamental technical documents for a custom PHP software that we wanted to implement. We designed everything in HTML, from the screens and flow to the user experience. However, I needed additional qualified and skilled developers as well as business analysts who understood my vision well enough to execute it.

SOLUTION

What was the scope of their involvement?

As I’ve mentioned, my team crafted everything that we wanted for the site in HTML, which we gave to their business analyst. She converted our documents into a format that their developers could use. They then built the platform using PHP and MySQL. The site featured credit card and user sign-on functions as well as audio and video integration. Currently, they’re developing four more iterations of the software before finalizing the project.

What is the team composition?

I’ve worked with around eight members so far, including a business analyst and a team of developers. The analyst serves as our liaison, conveying our ideas and vision to the rest of the team.

How did you come to work with IT CRAFT?

I was looking for agencies in Ukraine and reached out to about 20 of them. IT CRAFT had a strong company profile, so I included them in my list of potential vendors. Initially, I gave them a small-scale test project to gauge their skills, and they came back with strong results. It was more than easy to communicate with them, and I was impressed by their proactive approach. They suggested solutions to problems that I hadn’t even noticed. Once they wrapped up the beta test for that project and completed another one, we decided to entrust a large portion of our development to them.

How much have you invested with them?

I’ve spent about $30,000 thus far.

What is the status of this engagement?

Their work began in January 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a qualitative perspective, they’ve done such a good job that I’ve quadrupled my involvement with them. We haven’t completed the software yet, but they’ve gone through multiple iterations so far. We’re actually going to ramp up their involvement on a larger scale over the next year as the software iterations get larger and expand.

How did IT CRAFT perform from a project management standpoint?

The team collaborates closely with me to understand exactly what I wanted to build, and they manage their time lines beautifully. I can also talk to them as often as I need. Typically, I work with the business analyst on a daily basis to review the developers’ builds. Beyond that, they hold weekly meetings as well.

What did you find most impressive about them?

Besides their open communication, I appreciate their ability to understand what I want to build and then accurately create it. I also enjoy how proactive they are, the strength of their development, and the business analyst’s efforts.

Are there any areas they could improve?

No, nothing comes to mind. In fact, I wouldn’t have increased the development to this extent if they couldn’t deliver what I needed.

Do you have any advice for potential customers?

Everyone has to figure out their workflow themselves. However, I suggest being optimistic with IT CRAFT because they’re able to deliver. Despite our initial skepticism, they pushed right through and handled the work. If there are any problems, more often than not, it’s because the client hasn’t communicated the development requirements properly. Once they understand what’s needed, they’ll deliver it.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve established time lines with them, and they’ve met all of them.
  • 5.0 Cost
    Value / within estimates
    They’re a refreshingly smart, bright team.
  • 5.0 Quality
    Service & deliverables
    There’s not area thus far where I’ve been dissatisfied with them.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

Cloud Portal Dev for Translation Company

“Every single person at IT CRAFT, no matter the department, is incredibly professional.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - Nov. 2017
Project summary: 

IT CRAFT took over for a previous agency that was unable to handle the workload. Main project features include systems integration, frontend dev, and login architecture.

The Reviewer
 
51-200 Employees
 
Sweden
Head of Digital Business & Product Development, Translation Company
 
Verified
The Review
Feedback summary: 

IT CRAFT is transparent and actively collaborates. They provide insightful suggestions and feedback, resulting in a higher-quality product. The team is able to scale to nearly any project assigned to them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital business and product development for a language service provider in the northern region of Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We’re developing a portal for our clients to access different services, like machine translation and so on. We worked with a previous agency, but they weren’t able to handle the workload, so we needed a partner with more resources.

SOLUTION

What was the scope of their involvement?

IT CRAFT immediately took over the previous agency’s project before moving onto our bigger project, which we provided designs for. Most of their work involves integrating different systems together, like our product system or online payments. We have a trained machine translation engine, and IT CRAFT built that connection through the APIs. We also built the frontend for our clients to be able to log into the online order portal. We have thousands of clients logging into the cloud-based platform daily, and IT CRAFT created that architecture.

What is the team composition?

We have three PHP developers, one HTML coder (who also does graphics), and a project manager. We work together on a daily basis. We used to assign tickets to the project manager, who would split them between the team, but now we work so close with the developers that we do that. We know who’s working on what, so we can get the tickets directly to them. The project manager now keeps track of time and other logistical elements.

How did you come to work with IT CRAFT?

I found them through a Google search. They had decent prices compared to our budget and expectations and seemed able to deliver, so we hired them.

How much have you invested with them?

We’ve spent between $70,000–$90,000.

What is the status of this engagement?

We started working with them in January 2017. We launched in steps, but the full platform was launched in November.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This tool has given us a totally different position in our market, which is quite competitive. It has helped us become a unique player that can offer our clients something most of our competitors can’t. Whenever we approach new clients, they’re all interested in this feature, so it’s been great.

How did IT CRAFT perform from a project management standpoint?

IT CRAFT delivers on time and on budget. We’re really happy with their whole team—they’re professional and transparent, giving us access to everyone on the team. They provide feedback and make suggestions, acting more like a colleague than a hired agency.

What did you find most impressive about them?

Every single person at IT CRAFT, no matter the department, is incredibly professional. Sometimes, you get a company that’s only professional at the executive level, but that’s not the case with IT CRAFT. Our previous company engaged with our work, but IT CRAFT goes above and beyond. They’re spot on every time.

Are there any areas they could improve?

No. I'm really happy with them.

Do you have any advice for future clients of theirs?

IT CRAFT can help you with almost any part of your business but keep open and clear communication. If you’re not well-prepared, it will reflect poorly on you and limit what IT CRAFT can do. Take command of the project and have good management on both sides.

5.0
Overall Score It's been a pleasure to work with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always deliver on time.
  • 5.0 Cost
    Value / within estimates
    I wouldn't be able to get their quality and professionalism anywhere else at the same price.
  • 5.0 Quality
    Service & deliverables
    The quality is always excellent, and they're professional.
  • 5.0 NPS
    Willing to refer
    I would recommend them to anyone because I know they'll do a great job.

Transportation Management System Dev

"They go out of their way to make products successful."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - Ongoing
Project summary: 

IT CRAFT has developed an application to modernize logistical management and optimize speed. Built with .NET in Java and SQL Server, the app contains two-sided user portals and integrations to track APIs.

The Reviewer
 
1-10 Employees
 
Scottsdale, Arizona
Chris Scheid
Co-Founder, Integrated Transportation Management
 
Verified
The Review
Feedback summary: 

Impressive design complements rigorous development, resulting in positive feedback from stakeholders. Competitive pricing further elevates cost for value. Diligent project management has kept development on target despite significant team composition fluctuations and changes to the original scope.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I co-founded MyCarrier TMS, which is in the integrated transportation management industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT CRAFT?

We are developing a transportation management system for the less than truckload (LTL) industry. The Transportation Management System (TMS) application needs to connect bulk carriers and shippers without needing a middleman or broker.

SOLUTION

What was the scope of their involvement?

They’ve developed our application from scratch using .NET in Java and a SQL Server database. The project initially focused on building the app’s customer side, which the shipper uses. We deployed that aspect in August 2017 and then proceeded to work on the carrier portal until completion in November.

Key features include automated testing and onboarding in approximately 10 seconds. This tool avoids the usual 48-hour ticketing to process credentials. Once credentials are up, the customer can: run rate quotes, book shipments, and track deliveries. IT CRAFT has also integrated third party providers to standardize carriers’ APIs, which enhances the customer experience.

Per our business model, we license the software to one of 36 LTL carriers that transport goods for the national shipping companies. We’ve been finalizing these carrier partners, which constitute 98% of the market, to upsell the application to their end customers.

What is the team composition?

We have: one full-time project manager, one full-time senior developer, two full-time middle developers, and one full-time junior developers. The team does fluctuate in size as the scope changes. For example, we’ve occasionally had too much work for one QA specialist, but not enough for two. We’ve also had: one full-time QA engineer, one part-time engineer, two part-time developers, and one part-time designer.

I speak with the project manager and senior developer daily. Discussions with the whole team occur every two weeks to align with new releases.

How did you come to work with IT CRAFT?

We did a three-month search for off-site agencies, specifically targeting Ukrainian companies. Development firms in this country have promising reputations. We picked IT CRAFT from three Ukrainian finalists because they impressed us on manly levels.

How much have you invested with them?

We’ve spent between $250,000 – $300,000.

What is the status of this engagement?

Work started in April 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we don’t have live customers yet, we’ve gotten tremendous feedback from industry executives.

How did IT CRAFT perform from a project management standpoint?

They’re tremendous at documenting progress and follow through. Their diligence gives me more freedom to run my business. For example, they trained a new developer for two weeks when one specialist left the company. That initiative kept the project on track with minimal disruptions on my end.

What did you find most impressive about them?

The design impresses people; it complements the development well.

Are there any areas they could improve?

I can’t think of anything specific. There were some unexpected responses and APIs, but those mainly concerned the third party vendors.

Do you have any advice for potential customers?

They make development easy for clients with more business expertise than technical savvy. Based on my past experience with other developers, I recommend hiring IT CRAFT.

5.0
Overall Score They go out of their way to make products successful.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were only two weeks behind schedule after we significantly changed the scope for initially deployments.
  • 5.0 Cost
    Value / within estimates
    The price for these results impresses me. Although competitive, they’re pricier than some developing markets on a global scale.
  • 5.0 Quality
    Service & deliverables
    They’ve met all requirements so far.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.

Product Enhancement for On-Demand Laundry Service

"[T]hey charge me exactly what they quote upfront and accomplish every requirement."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

IT Craft fully redesigned a city-wide pickup/delivery system, providing custom software development, location services, and API integration as well as Android app creation. They now manage feature additions. 

The Reviewer
 
1-10 Employees
 
New York, New York
Founder, eLaundry
 
Verified
The Review
Feedback summary: 

The new automated system offers unprecedented visibility into routes, orders, and scheduling, allowing scalable coordination and online documentation. IT Craft’s professionalism, prompt delivery, and impressive value for money continue to inspire trust. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an on-demand laundry service. We offer pickup and delivery services for about a thousand people in the city every month. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Craft?

We needed to tackle a big update. IT Craft wanted to redo my entire system because we had a lot of bugs in the older version.

SOLUTION

What was the scope of their involvement?

Our previous system was intricate and detailed, and I needed a real developer to give me a new, smooth, open-box system. We were already in business and were using a system we had been adding to for a long time. Other developers had done previous work for me, but they all fizzled out. After I made the agreement with IT Craft, I stayed with them because they did a good job.

They custom-built our entire system. They added route management, CRM [customer relationship management], email notifications, recurring orders, and scheduling. They also developed an Android mobile app for our drivers. In an on-demand service like ours, everything is based on time and location. For instance, if we have 20 people ordering from 6–8 a.m., we’ll sweep the city and get all of those orders before moving to the 8–10 a.m. customers, then the 10 a.m. to 12 p.m. customers, and so on. IT Craft automated our system based on having 3 or 4 drivers in the city at a time. Previously, the route management was basically its own entity and would automatically go to the driver’s phone.

What is the team dynamic?

Generally, the same people from IT Craft remained working on our project. Recently, I haven't been doing as much with them, so they transferred me to another primary contact, but he’s just as good as the first, so I have no complaints. They’re responsive, which is what I really want. When I’m dealing with somebody overseas, I want to know who I'm talking to.

Our primary contact had 2–3 developers under him. He understood my project intimately and spoke with the other developers. Sometimes, we would meet with the developers when we had something major to discuss, but I generally like having a single contact person.

How did you come to work with IT Craft?

IT Craft was the fourth development company that I went to because it was hard to find somebody with our targeted set of skills. They were very professional. We decided to go with them after interviewing a bunch of people.

What is the status of this engagement?

The product is live, and we’re still doing business with IT Craft. I think we started working together 3 years ago, around 2013–2014. We constantly had new launches with the product because we were always implementing new features. I just had a single rule: never launch anything on a Friday. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT Craft excels in this industry, and I’m happy with them. They’re not perfect, but no vendor ever is. I’ve dealt with enough developers to know what to expect. I appreciate that IT Craft communicates properly, understands me, and cares about the project.

They’ve automated some of our work processes, so I’ve been able to save time and reallocate resources. I used to have somebody managing the route, and I don't need that position anymore. Every time a customer makes an order, it goes into an automated schedule since everything is done online. I really like the new system, and it works perfectly.

We have different settings. On the weekends, we can plan for lighter traffic than during a weekday. Our system is integrated via API with Google Maps and a company called Routific for the route synchronization. Everything is recorded online, so when the driver scans a bag, the item is recorded on the backend, indicating which driver scanned which item and at what time. We pretty much get to see everything, even though we’re not there.

How did IT Craft perform from a project management standpoint?

IT Craft is honest and straightforward. They’re a good partner to work with. I’ve spent a lot of time with them, and I've dealt with development companies extensively. With IT Craft, I can speak to my contact person every day. I used to Skype, instant message, and talk to him all day. I felt like he was part of our team because we would go back and forth. He offered great feedback based on our requests.

The whole team is skilled. They have a lot of people involved, from what I understand. The person I dealt with came to New York once or twice to meet us. I appreciated that level of normalcy in a programming company.

What did you find most impressive about them?

They’re professional and usually deliver on time. I don't know how programming works. All I know is I want a certain task done by this date. As they worked, I could see that everything was working and clicking together. As a consumer and an end user, that’s all I really care about. As far as the quality of their coding, I have no idea. All I know is they charge me exactly what they quote upfront and accomplish every requirement. Sometimes, they lose money, but they’re more careful with their quotes. They’re definitely reliable, which I appreciate. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re a great value and definitely cheaper than other firms I've used.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them to a few people.