What was the scope of their involvement?
Our previous system was intricate and detailed, and I needed a real developer to give me a new, smooth, open-box system. We were already in business and were using a system we had been adding to for a long time. Other developers had done previous work for me, but they all fizzled out. After I made the agreement with IT Craft, I stayed with them because they did a good job.
They custom-built our entire system. They added route management, CRM [customer relationship management], email notifications, recurring orders, and scheduling. They also developed an Android mobile app for our drivers. In an on-demand service like ours, everything is based on time and location. For instance, if we have 20 people ordering from 6–8 a.m., we’ll sweep the city and get all of those orders before moving to the 8–10 a.m. customers, then the 10 a.m. to 12 p.m. customers, and so on. IT Craft automated our system based on having 3 or 4 drivers in the city at a time. Previously, the route management was basically its own entity and would automatically go to the driver’s phone.
What is the team dynamic?
Generally, the same people from IT Craft remained working on our project. Recently, I haven't been doing as much with them, so they transferred me to another primary contact, but he’s just as good as the first, so I have no complaints. They’re responsive, which is what I really want. When I’m dealing with somebody overseas, I want to know who I'm talking to.
Our primary contact had 2–3 developers under him. He understood my project intimately and spoke with the other developers. Sometimes, we would meet with the developers when we had something major to discuss, but I generally like having a single contact person.
How did you come to work with IT Craft?
IT Craft was the fourth development company that I went to because it was hard to find somebody with our targeted set of skills. They were very professional. We decided to go with them after interviewing a bunch of people.
What is the status of this engagement?
The product is live, and we’re still doing business with IT Craft. I think we started working together 3 years ago, around 2013–2014. We constantly had new launches with the product because we were always implementing new features. I just had a single rule: never launch anything on a Friday.