I am extremely happy with our service. The initial implementation was a bit of a process, but I worked with one person, and it was relatively seamless. Once it is all set up, you just log in to the system and start using it. It is very user-friendly, always available, and quite affordable. They also send email notifications when payroll needs to be submitted, tax withdrawals, tax filings, when W-2s are mailed out, and so on.
I originally just did payroll myself through QuickBooks. Our accounting firm decided they were no longer going to file our quarterly payroll taxes. I looked for a service that would handle our payroll and file our taxes. I wanted something that was easy to use and affordable. Since we already use QuickBooks, this was one of the options I considered. I process payroll bimonthly for about 22 employees, export the data for payroll and tax withdrawals, and then import into our QuickBooks system. I print paystubs, use reporting to distribute IRA funding, and keep full employee details, such as salary, hire date, and so on.
We started using the service in October 2013. It is simple to use, affordable, and they have one of the best, most efficient customer service teams I have ever worked with. The initial software cost was about $400, and there is a monthly fee of about $150, depending on the number of employees. I plan on using this service indefinitely – I am very comfortable with it, and it works very well for our business. I already touched on support but, in addition, they also provide email contacts for their tax department. I use this to send our updated Illinois SUI [state unemployment insurance] tax rates. We also had Illinois tax credits to apply last year, and the tax department handled all of that for us.
Having access to the friendly, knowledgeable customer service team is invaluable. I have called them on several occasions, and my issues have been addressed immediately. It is wonderful to be able to call and talk to a live person.
It would be nice if the service could be integrated with QuickBooks so that the payroll, tax information, and so on were automatically imported.