Your Single Source Human Capital Solution

Made for

Businesses of all sizes in any industry that need HR, payroll, talent, time, tax, benefits, and regulatory compliance solutions. Additional administrative services outsourcing (ASO) includes staffing augmentation and executive search.

Not for

International businesses or ones that only need simple accounting/payroll.

 
Trial unavailable
 
Pricing unavailable
Pricing details

Features

Payroll & Taxes

Payroll:
  •  Payment Processing
  •  Direct Deposit
  •  Check Printing
  •  Payroll Reports
Taxes:
  •  Filing/Management
  •  W-2 Preparation
  •  Deductions

Time/Labor & Benefits

Time/Labor:
  •  Attendance
  •  Hours Tracking
  •  PTO Accrual
Benefits:
  •  Healthcare
  •  Retirement Plans
  •  Bonuses

Integration & Access

Integration:
  •  Banks
  •  HR & Recruiting
  •  Accounting
Access:
  •  Employee Self Service
  •  Multi-Country Compatibility
  •  Mobile App Available

Support

Contact:
  •  Phone
  •  Online Chat
  •  Email
  •  Certified Expert Help
  •  24/7 Access
Online Resources:
  •  FAQs
  •  Forums
  •  Demos & Tutorials

Pricing

Basic info

 
Trial unavailable
 
Pricing unavailable

Reviews

Sort by
 
Survey Response
Apr 13 2016

Customer Service Driven Solution

4.5

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Manufacturing
 
11 - 50 employees
 
Minneapolis, MN
Manager, Human Resources
 
Verified
The Review

Recommendations:

I would suggest a face-to-face meeting with one of their representatives to see if their service would be suitable for their business. We have under 50 employees, so it works very well for us. A larger company may have other specific needs.

Experience:

We had previously been with another company and found their service to be quite expensive and the customer service to be very poor. We were assigned a dedicated customer support person at the other company, but it was constantly changing, and they were routinely unavailable due to flextime and part time work schedules.

With The Payroll Company, we use their full payroll processing system with deductions, tax payments, direct deposit, PTO accrual, and custom reports. They have performed quite well. They do not assign one dedicated person to your account, so you will always speak to a live person at the help desk. Most problems are solved right away. I have only had one instance where I needed to receive a call back to answer my question, but I received my help very quickly even in that case. All issues or modifications are assigned a case number for easy tracking.

Pros:

They are very customer service driven. Everything from the initial set-up to day to day operations runs smoothly. We planned to make our switch within a pretty short period of time, and they were able to accommodate us.

Cons:

The website is not quite as slick as what we had used previously. It is fully functional, but just doesn't flow quite as well. Also, we only have access to our payroll reports for a certain period of time. I would prefer to be able to extend that for an entire calendar year.