Were there any features/functionalities that you were really impressed by?
I like that OnPay's layout is set up like a social media account. It feels familiar for most users and lets them upload pictures. It includes user-friendly features like explanatory bubbles. Instead of having to press a button manually, it saves everything live. All the information I enter will be there even if I accidentally a window.
OnPay makes it easy to modify details. If I remember that an employee took a vacation, I can click on their user profile to pull up a box and make edits without losing my place. Once I set it down, I can continue working. I don’t have to close out of the main page and re-enter information. They even set up all our employees. I gave the specialist my details from Intuit, and she transferred all our data for free.
Looking back, are there any areas of the solution that you feel could be added or improved upon?
The vacation pay is the only part that isn't user-friendly. Our employees earn .33 hours of vacation for every hour they work. It doesn’t account for tax discrepancies between different states.
Intuit showed me that formula so I could verify calculations, but It's hard to see how the OnPay generates totals. Briefly, in the beginning, it wasn't working correctly. The algorithm has been resolved since then, though, and this is only a small portion of the solution.
Have you had to interact with the platform’s support team or reference their support resources? How were they?
The support team is wonderful. They're friendly and conversational but quickly get down to business. Over chat, phone, and email, they've always been easy to reach. I've only ever called with questions. We haven't had any problems that required support. Whenever I call, they speak clearly, state their names, and explain concepts in laymen's terms.