Simple Payroll, Benefits and HR for Small Business

Made for

Small and medium-sized American businesses that need reliable full-service payroll, benefits and HR services.

Not for

International businesses or businesses with more than 1000 employees.

 
First month free
 
$36/mo + $4/employee
Pricing details
Example customers

artcloud, Cartecay

Features

Payroll & Taxes

Payroll:
  •  Employee Self Onboarding 
  •  Automatic New Hire Reportings
  •  Direct Deposit
  •  Check Printing
  •  Payroll Reports
Taxes:
  •  Filing/Management
  •  W-2 Preparation
  •  1099 Preparation
  •  Deductions
  •  Error-Free Guarantee

Time/Labor & Benefits

Time/Labor:
  •  Attendance
  •  Hours Tracking
  •  PTO Accrual
Benefits:
  •  Retirement Plans
  •  Healthcare
  •  Workers' Comp

Integration & Access

Integration:
  •  HR & Compliance
  •  Accounting
  •  Small Business Lending Partner
  •  Timekeeping
  •  Compliance Posters
  •  Banks
Access:
  •  Employee Self Service
  •  Mobile Responsive

Support

Contact:
  •  Phone
  •  Online Chat
  •  Email
  •  Certified Expert Help
  •  24/7 Access
Online Resources:
  •  FAQs
  •  Articles

Pricing

OnPay does everything for one single fee of $36.00 per month + $4.00 per employee. That includes free migration when you switch from another provider, unlimited pay runs, all tax filings, corrections, and our error-free guarantee. Employees may download and print their own tax forms for free, but you may also choose to have W-2s or 1099 forms printed and mailed for $5.00 each plus shipping.

Basic info

 
First month free
 
$36/mo + $4/employee

Simple, Transparent Pricing

  • First month free
  • $36/mo + $4/employee

Reviews

Sort by
 
Client Interview
Sep 06 2018

Payroll Solution for Lawn Maintenance Company

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Business Services
 
1-10 Employees
 
Troutdale, Oregon
Owner, Hillside Landscape Maintenance, Inc.
Amy Mowlds
1
 
Verified
The Review
Recommendations

Hillside Landscape Maintenance is a small landscaping company in Oregon. OnPay acts as the company’s Payroll and tax-filing solution. The implementation of OnPay has made the process easier and more efficient, with positive feedback coming from the employees using the solution as well. The ease of use is particularly impressive and the layout is user-friendly. The only area for improvement is around the vacation pay calculations.

Background

Introduce your business and what you do there.

I'm the owner of Hillside Landscape Maintenance, a small family-run company in the Pacific Northwest. We've been in business since 1997. 

What was the business challenge your company was facing that initiated the need for this payroll solution?

We’d been using Intuit for our online payroll solution. As a smaller business, we received less support than large companies with many employees. They also weren't paying our taxes or sending in the payments as we had originally agreed. When the state notified me we hadn't made any quarterly payments for 2017, I had to pay almost $500 in penalties. Intuit said that wasn't their responsibility and that I had to call every quarter to check. 

Solution

Was your company considering other platforms? Why this platform?

I chose OnPay based on its ease of use. I singlehandedly manage 15 employees on average. Since I'm not an accountant, I can plug in numbers but don't have the background to calculate all our expenses. I needed a reliable solution that worked quickly and smoothly to take care of these tasks. From the moment I contacted OnPay, they guided me through to the very finish. 

On an annual or monthly basis, how much does your company spend to utilize the platform?

We pay $119 per month. 

What type of client is an ideal candidate? Who should possibly avoid these platforms?

Small- to medium-sized businesses should definitely use OnPay. They're much more organized than Intuit. I appreciate that they make all their clients feel important, even if they're not a company with 5,000 employees. Large companies could also benefit from OnPay’s highly capable solution.

What cost factors should clients keep in mind when considering this tool?

When we signed up for Intuit, I didn't realize they capped the number of employees included in the base fee and charged a fee for additional ones. I avoided that billing structure when I researched new options. OnPay charges one set fee with no add-ons. 

Results

Can you share any success, metrics, or overall results of your implementation of this platform?

I've been much happier since we started using OnPay. It includes useful features and has made payroll much smoother and snappier. My employees like seeing a snippet of their earnings in the automated emails statements before they receive their paycheck. 

Features

Were there any features/functionalities that you were really impressed by?

I like that OnPay's layout is set up like a social media account. It feels familiar for most users and lets them upload pictures. It includes user-friendly features like explanatory bubbles. Instead of having to press a button manually, it saves everything live. All the information I enter will be there even if I accidentally a window. 

OnPay makes it easy to modify details.  If I remember that an employee took a vacation, I can click on their user profile to pull up a box and make edits without losing my place. Once I set it down, I can continue working. I don’t have to close out of the main page and re-enter information. They even set up all our employees. I gave the specialist my details from Intuit, and she transferred all our data for free. 

Looking back, are there any areas of the solution that you feel could be added or improved upon?

The vacation pay is the only part that isn't user-friendly. Our employees earn .33 hours of vacation for every hour they work. It doesn’t account for tax discrepancies between different states. 

Intuit showed me that formula so I could verify calculations, but It's hard to see how the OnPay generates totals. Briefly, in the beginning, it wasn't working correctly. The algorithm has been resolved since then, though, and this is only a small portion of the solution.

Have you had to interact with the platform’s support team or reference their support resources? How were they?

The support team is wonderful. They're friendly and conversational but quickly get down to business.  Over chat, phone, and email, they've always been easy to reach. I've only ever called with questions. We haven't had any problems that required support. Whenever I call, they speak clearly, state their names, and explain concepts in laymen's terms. 

5.0
Overall Score
  • 5.0 Features
  • 5.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
 
Client Interview
Sep 04 2018

Payroll Solution for Augmented Reality Developer

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
IT Services
 
11-50 Employees
 
Atlanta, Georgia
CEO, Futurus
Annie Eaton
1
 
Verified
The Review
Recommendations

Futurus is an AR/VR Software development company. After a negative experience using a PEO, their team switched to OnPay based on a referral to take care of their Payroll needs. OnPay has been a great alternative and allows Futurus more control and clarity around the fee structure. One of the features that stands out is the reporting mechanism. The dashboard helps simplify the process. Additional capabilities for PTO tracking would be helpful, especially the ability for employees to submit their PTO themselves.

Background

Introduce your business and what you do there.

I'm the CEO and co-founder of Futurus, an AR/VR software development company. 

What was the business challenge your company was facing that initiated the need for this payroll solution?

We're a fairly small business and had just started to hire employees. Based on some recommendations, we started off using a professional employer organization (PEO) service. It was all-inclusive and made it hard to see what services we had purchased. We were very unhappy with this service, so our CPA referred us to OnPay. They made the transition very simple.

Solution

Was your company considering other platforms? Why this platform?

We assessed three different tools and chose OnPay based on our CPA's recommendation and their proximity to our company in Atlanta. Based on our research, picking them was a no-brainer. 

On an annual or monthly basis, how much does your company spend to utilize the platform?

We spend around $70 a month. 

What type of client is an ideal candidate? Who should possibly avoid these platforms?

OnPay is an excellent choice for any small company like ours. We started using it when we had four employees and currently have about 15 staff members. Adding more users as we scaled up was seamless. We've done quite a bit of hiring lately, and I never had to worry about onboarding for the payroll system.

Any founder-focused company that's starting to hire external resources would benefit from this solution. It's a helpful tool to move through that transition. OnPay also supports much larger companies, but it was fantastic as we first experienced growth. 

What cost factors should clients keep in mind when considering this tool?

OnPay's pricing is extremely competitive. The transparent cost structure was one of its most attractive aspects. There's a flat fee for a company to start and nominal fees per employee per month. I love the clear breakdown and that it allows us to scale up and down. It doesn't require a long-term commitment, which is helpful when things are changing all the time.  Flexibility is the best part about OnPay.

Results

Can you share any success, metrics, or overall results of your implementation of this platform?

The PEO we used before didn't provide the information or insights about our payroll I wanted to see. It only showed the price I paid employees per month or paycheck. OnPay has been an amazing alternative. We have more control and a better sense of clarity around the fee structure.

OnPay has an excellent reporting system. The dashboard displays a snapshot of trends from recent pay periods. I've really enjoyed seeing this data laid out in graphs and charts as my company grows.  

Features

Were there any features/functionalities that you were really impressed by?

OnPay simplifies our payroll deductions for benefits. After setting it up once, I don't have to think about it again until open enrollment the next year. I can independently make changes rather than relying on a third party. 

We use OnPay to broker and handle the logistics of our small business plans through United Healthcare and Guardian. They’re fantastic about answering all our questions. Their consistent support during the whole process made us feel comfortable about purchasing the right plan. 

Looking back, are there any areas of the solution that you feel could be added or improved upon?

I know that OnPay currently includes PTO tracking for uploading policies. It would be helpful if employees could submit their PTO, have managers to approve it, and then the system automatically updated it. This hasn't been implemented yet, but they've been open to considering my feature ideas so far. I appreciate that they pay attention to customers and listen to features they're interested in. 

Have you had to interact with the platform’s support team or reference their support resources? How were they?

The support staff is always accessible via live chat and respond instantly. I've never had to wait longer than a minute for a response. They capably answer all my questions and can even make updates if I grant them backend permission.

The system is so straightforward I’ve rarely used the support staff unless we need to make complex changes. Along with technical support, the team understands how to navigate the tax process as well. At one point, I had to set up a line item for monthly stipends on our paychecks. Some of our employees use their mobile devices for work. OnPay’s support staff helped me classify it properly so it's not a taxable item, which I'm sure my staff appreciated. I wouldn’t have even known about this issue.

5.0
Overall Score
  • 5.0 Features
  • 5.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
 
Client Interview
Sep 04 2018

Payroll Solution for Cidery

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Food & Beverages
 
1-10 Employees
 
Hampton, Virginia
Co-Founder, Sly Clyde Ciderworks
Doug Smith
1
 
Verified
The Review
Recommendations

Sly Clyde Ciderworks is a craft beverage producer that uses OnPay as their payroll and tax-filing solution. They have easily been able to scale to multiple employees and praise how easy it is to set-up the system. Sly Clyde is impressed with the 401K provider that is integrated with OnPay and hopes that a full HR department package will be available in the future. They recommend OnPay for other startup environments and companies with less than 500 employees.

Background

Introduce your business and what you do there.

I'm the co-founder of Sly Clyde Ciderworks. Our hard cidery in Hampton, VA makes delicious craft beverages.

What was the business challenge your company was facing that initiated the need for this payroll solution?

I don't live in the city where the cidery is located. We needed a cloud-based solution that was feature rich and could handle most of the details end-to-end. In particular, tax filing for payroll had been challenging to manage. I wanted a system I could rely on to function properly once it was set up

Solution

Was your company considering other platforms? Why this platform?

We read quite a few review sites and talked to some vendors’ former clients. In the end, we chose OnPay and couldn't be happier with our decision. It included several of our desired features and integrations that made some of the other products appealing. 

As a startup, we wanted to focus on our business rather than the software. We didn't want to get so caught up in the administrative and backend aspects that we lost sight of why we were in business in the first place. OnPay gave us that ability. 

On an annual or monthly basis, how much does your company spend to utilize the platform?

We spend about $40 each month.

What type of client is an ideal candidate? Who should possibly avoid these platforms?

Any startup environment or company with less than 500 employees will probably find it a useful product.  Once you scale up in size, it’s probably best to establish a tool in-house. Huge companies I’ve worked for have used more popular industry solutions. Often, I’ve found that users are very unsatisfied with those products. OnPay is approachable, easy to use, and flawless. It makes it simple to enroll new employees or remove ones as needed. We really like it. 

What cost factors should clients keep in mind when considering this tool?

So far, we've been thrilled with the OnPay’s prices. As a SaaS, it's very affordable. The amount of time we save on the backend more than pays for the product itself. We're cider makers, not HR administrators, so we needed expert support. OnPay brought that to the table. 

Results

Can you share any success, metrics, or overall results of your implementation of this platform?

One of our best successes has been scaling from one to multiple employees. When using software, it's always harder to go from one to two than from two to a million. We’ve found it easy to set up and enroll new employees with different types of compensation. For instance, we’ve paid our salaried cider maker through OnPay for more than a year now. Two weeks ago, we had to add several hourly employees to work in our taproom. Setting them up was quick and easy, and they can even put in tips. As a fully-featured system, OnPay is incredibly flexible for our needs. The navigation and ease-of-use are excellent.

Features

Were there any features/functionalities that you were really impressed by?

We're currently using three robust integrations. The When I Work platform allows us to schedule hourly employees. When they check in to work, it automatically pulls their hours into the payroll system and eliminates an entire step of manual effort. Like most businesses, we use QuickBooks, a standard accounting software package. 

When we needed to offer our staff benefits, we used OnPay’s 401k provider rather than finding a benefits manager. That integration is almost flawless at this stage. It will handle deductions automatically and reduce our administrative overflow. The customer support we use from time to time is fantastic. 

Looking back, are there any areas of the solution that you feel could be added or improved upon?

I'm looking forward to more integration options as the industry grows, particularly with benefit providers. My only suggestion would be to offer a full HR department package. If that's more customization than OnPay wants to pursue, I would completely understand. The current platform is as much of an HR and payroll department as I could ask for. 

Have you had to interact with the platform’s support team or reference their support resources? How were they?

Most of my interactions with the support resources have been via e-mail. I’ve spoken with them on the phone to address challenging issues like healthcare deductions outside of the system. OnPay’s support staff members helped us figure that out. When we see occasional software bugs like a missing box to click, OnPay fixes them very quickly. Their support is inclusive, and they follow up to make sure the product is working. I have no complaints. 

5.0
Overall Score
  • 5.0 Features
  • 5.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
    I recommend them all the time.