They are a very friendly group of experienced payroll professionals. They treat my small company with the same attention and respect that they give to larger companies. They are fast, accurate, and responsive to our needs.
We were originally with ADP many years ago, and at that time they catered only to businesses larger than ours. Their fees just kept going up and up, and we were charged for products we didn't want or need. Their customer service proved time and again that they really didn't care about our concerns. Advantage Payroll was recommended to us by a colleague as a company that deals with small businesses, and we've been very happy with them. They are fast, accurate, and professional; customer service is always very responsive.
Since then, ADP has added a small business product, and they call and/or drop in constantly trying to get us to switch back. However, after the disrespect they showed us, we won't even give them the opportunity to give us a quote. Advantage has provided us with direct deposit, tax filings, PTO tracking, W-2 prep. We have been very happy with Advantage. They are fast and accurate, and their customer service is very responsive on the rare occasion when there is a problem.
Advantage is very accurate and saves me a lot of time.
It could use more customizable reports.