# Inclind Inclind Reviews (21), Pricing, Services & Verified Ratings - 4.9 out of 5 average review rating - 1 connections joined Inclind's Network [Visit Website](https://www.inclind.com/) [Get a Custom Proposal](https://clutch.co/profile/inclind) **We Amplify Small Marketing Teams** Inclind is a web design and development agency with over 25 years of experience helping organizations that rely on their websites to succeed. Since 1999, we have partnered with small marketing and communications teams in utilities, energy, non-profits, membership associations, healthcare, and government to create websites that work well, grow with your needs, and support your goals. We focus on WordPress and Drupal, bringing hands-on experience with the platforms our clients use most. Our team handles everything from design and development to accessibility, integrations, DevOps, and ongoing support. Most of our clients are small teams of 1 to 5 people with complex digital needs but not enough in-house resources. We become a long-term partner, not just a one-time vendor. Many of our clients have worked with us for five, ten, or even fifteen years. We use our ICBM process - Investigate, Create, Build, Measure for every project. This approach keeps us focused on your users, your goals, and the results you can measure. We manage every stage, from discovery and design to development, launch, and ongoing improvements. Our support plans help keep your site secure, accessible, and growing well after launch. If your team is stretched, your CMS is slowing you down, or your website no longer shows what your organization is all about, let’s chat. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $100 - $149 - Number of employees: 10 - 49 - 1 Locations: - Lewes, DE (Headquarters) - Founded in 1999 - 1 languages: English ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Web Development - 25% Web Design - 15% Application Management & Support - 10% AI Development - 10% UX/UI Design ### Focus Areas - User Experience Focus: - 80% UX Strategy - 20% User Research - Application Platforms: - 75% Linux server - 25% Amazon Application Development Framework - CMS Focus: - 67% Drupal CMS - 33% WordPress CMS - AI Technologies & Models: - 60% Open AI GPT-3 - 40% Anthropic - Programming & Scripting: - 50% PHP - 40% JavaScript - 10% AJAX - AI Expertise: - 40% Chatbots & Conversational AI - 20% AI Recommendation Systems - 20% Machine Learning - 20% Natural Language Processing - Frameworks and CMS: - 40% NodeJS - 40% React - 20% Angular ### Industries - 15% Medical - 35% Non-profit - 35% Utilities - 15% Business services ### Clients - 25% Small Business (<$10M) - 65% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Inclind's project costs range from $10,000 to over $250,000, depending on client needs. Clients report high satisfaction with value for cost, highlighting effective communication and timely delivery, though some noted a need for improved resource scalability. **Most Common Project Size**: $50,000 to $199,999 based on 20 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $50,000 to $199,999 based on 13 reviews - Web Design: $10,000 to $49,000 based on 4 reviews - Custom Software Development: $50,000 to $199,999 based on 2 reviews - Application Management & Support: $200,000 to $999,999 based on 1 review - Mobile App Development: $10,000 to $49,000 based on 1 review - Other IT Consulting and SI: $200,000 to $999,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Inclind Review Insights Overall Review Rating: 4.9 - Quality: 4.8 - Schedule: 4.6 - Cost: 4.7 - Willing to Refer: 5.0 ### Top Mentions - Communicative (6 mentions) - High-quality work (5 mentions) - Accessible (4 mentions) - Great project management (4 mentions) - Personable (4 mentions) - Transparent (4 mentions) - Easy to work with (3 mentions) - Professional (3 mentions) - Timely (3 mentions) - Helpful (2 mentions) - Reliable (2 mentions) - Accommodating (1 mentions) - Attentive (1 mentions) - Creative (1 mentions) - Easy to reach (1 mentions) - Efficient (1 mentions) - Experienced (1 mentions) - Flexible (1 mentions) - Great team (1 mentions) - Knowledgeable (1 mentions) ### Review Highlights **High-Quality Work and Client Satisfaction** Inclind delivers high-quality work that meets client expectations. Their projects receive positive feedback for functionality, user experience, and design. Clients report increased traffic and engagement post-launch. **Ability to Handle Complex Projects** Inclind effectively manages complex projects, including large-scale migrations and custom feature developments. They are recognized for their ability to deliver on time and within budget, even with intricate requirements. **Responsive and Personalized Customer Service** Inclind's responsiveness and personalized service are standout features. Clients value their quick responses, willingness to answer questions, and ability to provide tailored solutions that align with client goals. **Room for Improvement in Scaling Resources** While Inclind is praised for their expertise and service, some clients note potential challenges in scaling resources to meet increasing demand. Ensuring resource availability as they grow could enhance client experiences further. **Seamless Transition and Minimal Disruption** Inclind ensures seamless transitions during website migrations, minimizing disruption to front-end performance. Clients appreciate the smooth changeover and improved backend functionality. **Proactive and Consultative Approach** Inclind adopts a proactive and consultative approach, offering valuable insights and feedback. They work closely with clients to understand business goals and provide solutions that enhance user experience and site performance. **Strong Expertise in Drupal Development** Inclind consistently demonstrates strong expertise in Drupal development, handling migrations, custom modules, and integrations. Clients appreciate their knowledge of Drupal trends and community involvement, which ensures future-ready solutions. **Some Projects Experience Delays** A few clients reported project delays, often due to changes in project scope or client-side adjustments. While Inclind handles these professionally, ensuring clear timelines and managing expectations could mitigate such issues. **Effective Project Management and Communication** Clients praise Inclind for their effective project management and communication. They maintain a structured approach to projects, use project management tools, and ensure clear communication through regular updates and meetings. ### Inclind Reviews #### Mobile App Development for Electric Power Cooperative **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: Oct. 2020 - Ongoing **Project Summary**: Inclind handles mobile app development for an electric power cooperative. They built an app with features and functionalities that allow the user to receive notifications and alerts about their energy use. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Electric Power Cooperative - Industry: Utilities - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 12, 2021 **Feedback Summary**: The app met expectations and was delivered according to requirements. Inclind implements a clear methodology for running their development process. Having a single point of contact from their side has helped streamline communication. They work independently and produce clean work. "“Communication is constant and they’re easy to work with.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of utility services at an electric power cooperative. We serve about 18 counties and roughly 36,000 people with power distribution. We don’t transfer power or generate it. Basically, we provide from the substation to the house or business. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We don’t bill our members the same way we’re billed. We have a large component called Demand. Demand is an extra cost when we have to bring new power plants or resources online. Typically, in the summertime between 2 p.m. and 8 p.m., our customers’ power need rises up significantly. We see a very predictable curve or peak throughout the afternoon into the evening hours. We’re trying to help customers understand that peak and use less power during that peak. Our team wanted to create a communication tool where our membership could voluntarily be told what specific days it’d make the biggest impact for them to lower their power use. We’ve called it the Beat the Peak event which is a voluntary load reduction. We needed a communication tool that’d allow us to reach out to a large number of people who were willing to participate in this event. We decided to develop an app to have that communication pushed out. This is where we brought in Inclind. There’s another organization that’s been doing this and worked with Inclind in the past. We’re essentially building off of their work. **SOLUTION** What was the scope of their involvement? The app sends what we call a Beat the Peak alert to users in the morning. It sends a notification to their phone, and the app has a yellow lightbulb that says there is a Beat the Peak event scheduled from 2 p.m. to 6 p.m. today. Starting at 2 p.m., the light will turn from yellow to red and there will be a menu list that asks users how they’re beating the peak. With that functionality, we’re trying to suggest ways that users can significantly reduce their energy consumption. There are 20–30 different things that users can consider. The app allows them to check a box to let us know what they’re doing so we can collect some metrics coming back. What is the team composition? We’ve worked with four individuals throughout the lifecycle of the development. First, we worked with Inclind’s founder. Once we got down the scope of work and project, he passed us onto a project manager who then brought in a developer. Then, we were assigned a new project manager down the road. How did you come to work with Inclind? They had developed an app for another cooperative in Delaware. We had run that through some internal communications within the electric co-op world. We got ahold of that group and spoke to them about their program. They were very gracious and offered to let us work with the people who had built their app as a foundation to build off of. They linked us up with Inclind. Once we had the initial discussion, they really seemed to get it. We were happy to move forward with them. How much have you invested with them? We’ve invested around $25,000. What is the status of this engagement? Our ongoing engagement started around October 2020. The project is mostly wrapped up, there are just one or two things left that I need to ask questions about. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Inclind has done everything we’ve asked of them almost perfectly the first time. Their team delivered exactly what we were looking for. We had to redo the logo, but that was the only change that was needed. How did Inclind perform from a project management standpoint? They utilize some internal project management and storyboard tools to show us mock-ups for the approval window. It was evident that they have a clear methodology for running the development process. One thing I’ve really appreciated is having a single point of contact. With the PM application they use, I’ve had exactly that. What did you find most impressive about them? I have a lot of experience, and one thing I noticed about Inclind is that they’ve done a very professional and clean job. Communication is constant and they’re easy to work with. Everything feels very much like they are working as an agent of our organization and doing what we asked. It seems like they were one of my teams. Inclind works so cleanly and independently. I like the idea of someone coming to me with checkpoints at prescheduled times and showing me the progress they were doing and giving me decision points. That’s how Inclind has done things, without us even discussing it. Are there any areas they could improve? Since we were handed off from the first project manager to the second, there was one component of the project in the statement of work that Inclind missed. As the transition between the project managers occurred, we noticed that the second primary function was missed. When we asked about it, Inclind went back and reviewed the statement of work. Within two days, they had the solution in place. It wasn’t that much of a problem. I was concerned that it would be since it was missed, but they dealt with it in a quick and positive way. --- #### Drupal 8 Migration, Platform Dev, & Support for Think Tank **The Project** - Services: Application Management & Support, Custom Software Development, Other IT Consulting and SI - Project size: $200,000 to $999,999 - Project length: Aug. 2019 - Ongoing **Project Summary**: Inclind worked with a security-centered think tank to make backend enhancements to the website, enabling new features and functionalities. They also spearheaded a Drupal 7 migration, introducing Drupal 8. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & Manager, Security Alliance Think Tank - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 5, 2020 **Feedback Summary**: Delivering a solution that has received positive feedback and meeting all expectations, Inclind has thoroughly satisfied the client. Their project manager serves as a communication facilitator and the partners' teams collaborate frequently, increasing the success of the engagement. ""I appreciate the ease of communication with the entire team." " **BACKGROUND** Introduce your business and what you do there. I’m the founder & manager of a security alliance think tank. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We needed some backend development and migration done for our website. **SOLUTION** What was the scope of their involvement? Our public-facing website was on Drupal 7. They migrated the content and handled site improvements to reshape the design. They also developed the backend, enabling the website to support all necessary activity. The website is informational and supports member activities. We organize events, such as presenting a challenge for people to solve. People provide their abstracts for solutions, which are ranked on the website. Their team collaborates with us to find solutions to complex problems and develops those solutions. They also provide ongoing maintenance of the website. What is the team composition? We work with roughly 25 people, including a project manager and developers. There are many people working behind the scenes. How did you come to work with Inclind? We took bids on the project; they were the cheapest. How much have you invested with them? Our total spent is about $200,000. Their services cost roughly $100,000 annually. What is the status of this engagement? We began working together around August 2019, and the collaboration is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  They have done everything asked of them, meeting our expectations. The end product is good and has received positive feedback. They provide higher quality work than previous vendors I’ve collaborated with. I am quite satisfied. How did Inclind perform from a project management standpoint? The project manager interacts with me directly to discuss the project, and I speak with the developers as needed. My team interacts with their team regularly. We have video calls and use GitHub for tweaking details on the website. What did you find most impressive about them? I appreciate the ease of communication with the entire team. They provide quality work at affordable prices, something particularly important to us. Are there any areas they could improve? No. They have been learning new things alongside us, and should continue to do so. Do you have any advice for potential customers? Have scoping discussions before starting the project to ensure they understand what you want. --- #### Website Redesign for Community Healthcare System **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Sep. 2019 - Ongoing **Project Summary**: Inclind migrated a website to Drupal, redesigned the platform for a community-based healthcare system. They went through several templated to modernize the site while representing the brand well. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Digital Communications Coordinator, Beebe Healthcare - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — May 15, 2020 **Feedback Summary**: Feedback from both internal and external stakeholders has been positive. The site also includes information on the COVID-19 pandemic and has functioned well with high traffic. Inclind’s team collaborated well with their partners and a third-party group. Overall, they’re fantastic partners. "“They are very supportive and anyone going into that relationship should know they have your back.” " **BACKGROUND** Introduce your business and what you do there. I am the digital communications coordinator for Beebe Healthcare. We are a hospital and healthcare system in Lewes, Delaware. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? The project goal was to redesign the website into a modern-day approach to healthcare delivery online, as well as to have the ability to have more connected calls to action in the forms of buttons, click to call features, and webforms. **SOLUTION** What was the scope of their involvement? They originally helped us bring our website onto Drupal, but we also completed a redesign and redevelopment of that same website. We basically started from scratch. Our previous website was a dinosaur compared to today’s standards. When we got funding, we decided to look at a broad variety of healthcare websites and some non-healthcare websites to see what we liked, what we thought would work for us, and also to really understand what our consumers wanted. From Inclind’s side, we went back and forth with them on a number of different templates that we wanted to have available for the website. We went through several iterations before we landed on exactly what we thought represented our brand and our organization. Throughout the project, our team and Inclind worked closely with group called the patient-family advisory council, who over the years, has provided us with feedback. Together, we did some wireframe type design studios. Throughout the process, we touched base with them and had them test it and provide feedback on whether the forms were confusing, if it made sense, and if the layout worked for them. What is the team composition? There was a core team of about four people. We have always worked closely with the owner of Inclind, Shaun. For this specific project, he had a core project team with Kelsey (Project Manager) who we worked with, and we had a specific designer Amy (Creative Director) who has experience in the healthcare space as well as other spaces. She is an incredible website designer who really thought things through and worked with us closely. We also had Bryan (Technical Director) as a developer. We did work with some other people when we ran into specific questions, and we also brought Veronica (Drupal Engineer) on board when we needed her. How did you come to work with Inclind? We have worked with Inclind for several years. I have been with Beebe since 2014, and I believe Inclind was hired just prior to me starting. When we found out we were getting the budget for this project, we did do a national search for website design companies. We actually interviewed 5–6 companies; some came onsite, and some that we did video chats with. We finally ended up going with Inclind because they knew us so well, and they were ingrained in our system. We like to support local businesses, and they are local to us. In addition to knowing us, they also really know our patients. They have family members who are patients, and they themselves have been to our facilities. We’re a community-based healthcare system, and we didn’t want that aspect of us to be lost in redesigning the website. We wanted to make sure that the community was present on our website when we launched the new look. We felt like Inclind could deliver that. How much have you invested in them? We have an annual contract with them, and I still touch base with them on a weekly basis. Our capital project was just over $100,000 for the website project itself and some other things that were included in that. What is the status of this engagement? We started the discovery portion around September 2019. We The actual project wrapped up and launched around the end of February or beginning of March of this year, but we are going to continually work with them on our maintenance. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Overall, we have been getting great performance reviews from both of our internal stakeholders as well as our external stakeholders. I have gotten many feedback emails through the website from people saying how much more organized it is and how easy it is to find things. Overall, I think before we did the redesign, we were getting 30,000 views, and now the last time I looked it was close to 50,000. We have already seen an increase of views on our website; however, some of that is probably related to Coronavirus. Because of COVID-19, we had to dedicate several pages of the website to information on best practices for the community to keep themselves healthy. I can say that to those pages that we are really monitoring right now that have information about Coronavirus and precautions, those are getting 500 hits a day which is pretty high for one single page of our website anyway. They were really great partners. Had COVID-19 not interrupted everything, we would have added even more features. We actually launched the website a couple of weeks before it impacted our area. As a result, we didn’t get to do a lot of the anecdotal follow up with our patient family council or do a really big launch like we had planned. How did Inclind perform from a project management standpoint? We had a project manager that was dedicated to us for this project. She and I worked really well together. There were actually three of us; I, worked really closely with Kelsey, and Amy throughout the project. I think we had calls several times a week depending on what stage of development we were in. Those two women are incredible and they work really well together. They’re also very flexible. We had some bumps that can be expected during the course of a website development project that put us back. For example, third-party vendors were struggling to incorporate certain features into the new website so there were some bumps like that, but they were really flexible. If we had to change a meeting, they were ready and willing to figure out what could work. Right at the end, we had some concerns about some of the pages looking too sterile. Our brand is very people-focused and very vibrant, but we were getting some comments that it looked so corporate and sterile. Right near the end of the project, we had to adjust that on the fly, but Amy already had something ready. We were stressed out about it because we had to make a pretty significant change to all of the pages, and she had something ready and they deployed it that same week. It could have been this horrible delaying thing, and it ended up being a seamless fix just because they were so ready to jump in and get it fixed. What did you find most impressive about them? Even though they aren’t a branding or marketing company, they are very in tune with what our brand is and who we are. They did a lot of background work with us on looking at our advertising that is out there in the world. They looked at the kind of volumes we did, the kind of services we were providing, and what our most popular service is. The background research made us all feel like they really got our business. They didn’t tell us how we should have our website; they talked to us about what we liked and didn’t like about websites. They talked to us about our past website and what was frustrating about it and what we felt didn’t work. Then they showed us a bunch of examples, and we must have looked at 100 websites to discuss what we really liked and what we thought would represent our brand well. That deep dive into learning who the organization is, such as the demographic we are serving and who we want to project ourselves to be in our community, really sets them apart from other companies that basically give you an out of the box solution. I really thought that was a nice touch to have, especially when you are a smaller organization. Are there any areas they could improve? The whole process was very smooth, even though we had leadership changes on our end throughout the project. When I look back on it, we could have had a few more meetings just to make sure that the transition was going to be smooth between our final go through and launch. I think everyone at that point was overwhelmed because we had so many meetings. I felt like we launched but I had not heard from them, and we could have had a few more touch bases. Do you have any advice for potential customers? Make sure that you have kind of a timeline that you are both following so that you have a good understanding of when things will be done. If they aren’t done on time, just make sure you follow up. We had a couple of different timeline scenarios that we went through, and I really liked that I could just go look at this work timeline, and go down to whatever date it was and see what they were working on that week, and I could see what my responsibilities were. Inclind is very supportive of their customers. There were times where I was so busy with other responsibilities, and they really stepped up to do some extra things because I just couldn’t get to them. They are very supportive and anyone going into that relationship should know they have your back. --- #### Drupal Dev for Graduate Studies Resource **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: June - Sep. 2015 **Project Summary**: Inclind delivered a web-based database for graduate programs in philosophy. The product displays and filters data that is sourced from academic institutions. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Deputy Director, The American Philosophical Association - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 12, 2019 **Feedback Summary**: The product continues to provide a necessary service for academicians and internal staff who use the site. Proactive and transparent, Inclind leveraged a systematic approach to ensure that each requirement was met. Their dedication, responsiveness, and attention to detail set them apart. ""When problems inevitably arose, and there weren't many, Inclind handled them effectively." " **BACKGROUND** Please describe your company and your position there. The American Philosophical Association promotes the discipline and profession of philosophy, both within the academy and in the public arena. The APA supports the professional development of philosophers at all levels and works to foster greater understanding and appreciation of the value of philosophical inquiry. I am the deputy director, which is an administrative and managerial position under the executive director of the association. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inclind? We needed a website for a publication of the APA that had been updated on an annual basis and published in print in the past. At the time we hired Inclind, it existed as an Access database that we updated manually and from which we produced a PDF. We wanted something with a web interface that the various graduate programs could use to update their own information, and which philosophers could use to search and gather information about graduate programs in philosophy. We did not have the expertise to create such a site on our own. What were your goals for this project? We wanted to have the site ready to go by a preset deadline. We wanted the site to be functional, user-friendly, to have a good user experience, and to maintain APA branding. We could not afford for the site to go over budget. **SOLUTION** How did you select this vendor? We distributed a request for proposals to selected web developers based on my research, and also published it publicly and posted on social media about the opportunity. We reviewed the proposals, narrowed them down to a few finalists, and made our decision. We found that Inclind's process and effort to understand the project before providing a proposal was stronger than other vendors. We also liked the fact that they used Drupal, which seemed to be a more future-ready platform than some of the others. Being fairly local also was a factor—one of the other finalists was in Australia, and we were a bit anxious about the distance and time difference. Describe the project and the services they provided in detail. Our requirements were as follows, in descending level of importance: A database with a front-end website to display the data Single log-in accounts for departments so they can update their department’s information The ability for users to filter the list of departments on multiple criteria The ability for users to search on most fields, and to search on multiple fields at once - an advanced search functionality Security and redundancy to prevent loss from accident or malicious attack The ability for admins to export data as CSV or a spreadsheet We also required a backend interface for APA admins with the following functionalities, again in descending level of importance: The ability for admins to add, rename, and organize fields both for the departments and for display to users The ability to do math with fields whenever we need to. Example: The form that departments fill out asks for the number of students by gender and race, and then it adds these to get the total number of students. The ability for administrators to decide which fields to hide or display to the user The ability for users to sort search results by various criteria The ability to administer user, department, and admin accounts on the backend, including adding and removing users and changing/resetting passwords The ability for users to browse or filter by characteristics The ability to limit access to certain user features (for example, aggregations, spreadsheets and charts/graphs) to APA members. Ideally, this would be a member login The ability to expand to include undergrad programs without a major overhaul The ability for users to view search results in their choice of a detailed (long) or concise (short) format. The ability for users to format department listings as printable pages. Display of last date updated information for each department’s listing. The ability to offer advertising on the site. We also had a few requirements for features that would potentially be members-only, again in descending level of importance: The ability for users to save searches. Possible members-only feature. The ability for users to save, bookmark, or add to a list of departments for future reference. The ability for users to export data as CSV or a spreadsheet. Inclind laid out a plan that included an agile workflow. Based on the data we had, the functionality we wanted, they provided a schedule in phases, with the development broken into three sprints. Before each sprint, we had a backlog meeting. During the sprints, we had daily scrum meetings. Since the project completion in 2015, we have maintained an ongoing service contract with security updates and tech support. We also have an annual sprint to make important updates to the site, including feature updates and bug fixes. What was the team composition? I was the primary contact on the APA side. On Inclind's side, there was a project manager, a front-end developer, a front-end designer, and a back-end developer. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? The Grad Guide has been a valuable addition to the resources that the APA offers to the philosophy community. School representatives can make updates to their program listings, APA staff can make basic changes to the site. Users can browse, sort, filter, and export data as desired. How was project management arranged and how effective was it? Inclind maintains a structure for everything that they do. This helps us to anticipate and manage costs, to know what to expect when, and to stay on track overall. What did you find most impressive about this company? The structure of the project and the methodical progress through the steps of the project helped to minimize problems. When problems inevitably arose, and there weren't many, Inclind handled them effectively. Are there any areas for improvement? The only thing I can think of is that the invoices sent by their recently implemented invoicing system don't always seem to reach us. We've paid a couple late as a result recently. --- #### Web & Mobile App Dev for Local Utilities Provider **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Jan. 2011 - June 2019 **Project Summary**: Inclind designed and developed four iterations of a mobile-friendly Drupal website. The team also delivered a mobile app that sends push notifications and displays breakdowns of overall savings. This review was updated on September 4, 2018 by the client, and again on July 2, 2019. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing & Commutations, Delaware Electric Cooperative - Industry: Utilities - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 2, 2019 **Feedback Summary**: Internal stakeholders are excited about the potential impact that the new website and app will deliver. Dependable and responsive, Inclind offered accessible technical support and routinely met deadlines. Their professionalism and expertise distinguished them from other vendors. ""They’re a wonderful company, and we thoroughly enjoyed working with them." " **BACKGROUND** Could you briefly describe your organization? I work for a nonprofit utilities provider that serves about 90,000 square meters in southern Delaware. We’re an electric cooperative, so the people we serve, all of which reside in southern or central Delaware, basically own and operate us. What is your position? I’m the manager of marketing and communications. **OPPORTUNITY / CHALLENGE** Could you describe the business challenges that you were attempting to address when you first approached Inclind? We had an old website that had way too much information on it. It was so cluttered that people couldn’t find information they were searching for. There were certain functions that users couldn’t perform online. For instance, we wanted them to be able to pay bills, check power outages, and submit requests. We also have a program here called Beat the Peak, where during times of peak energy use across our service territory, we ask people to conserve. We wanted Inclind to build that custom notification into our website, on the home page, so that when folks logged on during the peak usage time, they’d be able to see that they needed to conserve. We came to them with a lot of expectations. **SOLUTION** Could you describe the scope of their involvement in greater detail? From the minute we met with them they provided strategic guidance and oversight, design, custom development, database hosting and configuration, training, maintenance, and support. They’ve basically offered a full range of services.  Had you selected Drupal as your preferred content management system prior to engaging Inclind? Our old site was built on a previous version of Drupal, and we knew going into the project that we would retain Drupal as our primary platform. How did you select Inclind as your solution partner? They had designed a previous website for us several years ago, and had done a great job. Based on that experience, we figured we should reach back out to them for this particular endeavor. Could you provide a general cost estimate for this particular project? It cost us about $40,000. When was this project completed? Our site was launched at the end of May or beginning of June this year [2014]. **RESULTS & FEEDBACK** In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance? We’ve received quite a bit of feedback from members, either calling into our call center or emailing the cooperative, saying how much they liked the new website, particularly the home page. Using the analytics and reporting tools that they’ve provided, we were able to pinpoint the four most popular pages on our site, and we made them visible with little icons on the home screen. People can now pay their bills, view our outage map, or search for energy tips. Our own management and executives here have also provided a lot of positive feedback, and other utilities providers across the region. I’ve received phone calls from electric cooperatives in the Midwest asking who’d designed our website, and where the ideas came from because they liked the look and the feel so much. When working with Inclind, is there anything you’d consider unique about their strategic approach and/or development methodology that distinguish them from other vendors? I’m not sure whether it’s unique or not, but they’re very attentive to our needs. If I have a question or concern, or if I need help doing something, they’re always there to pick up the phone, or immediately respond to an email. They’re available 24 hours a day, in some cases. As a utility provider, where there are outages, and there are issues around the clock for us, their reliability has provided us with peace of mind. In retrospect, are there areas in which you think Inclind could improve as a service provider? I really can’t think of any areas for improvement. The process couldn’t have gone any smoother with them. We’ve experienced zero issues since launch. **UPDATED REVIEW** This review was updated on September 4, 2018 by the client. The original star ratings were: Overall - 5, Quality - 5, Schedule - 5, Cost - 5, NPS - 5. New Content is below.  Introduce your business and what you do there. I am the director of marketing and communication at Delaware Electric Cooperative. We are a not-for-profit utility that serves about 100,000 homes and businesses in Southern Delaware. What challenge were you trying to address with Inclind? We hired Inclind to provide web design and development services for our company. What was the scope of their involvement?  Inclind set aside time for training to walk me through the steps of launching a new website. As they instructed me on web development, they indicated vital aspects to include and obstacles to anticipate. We collaboratively designed three versions. The user-facing side of our Drupal platform is simple to use, and I can easily manipulate aspects from the admin panel. Using data from Google Analytics, Inclind analyzed which parts of our site received the most traffic. They identified the best features to display prominently on the homepage and which ones to deemphasize. A few years ago, many people were curious about the amount of energy our new solar farm was producing and how much was going back into the system. When Inclind designed the latest version of our site, they added a component to displays these metrics in real time. They integrated this feature into a dashboard on the homepage. From mobile and desktop sites alike, consumers can access this data anywhere and instantly share it on social media. Our members and employees have found it very interesting, as well. What is the team composition? For several years, Nancy (Former Project Coordinator, Inclind) was our main point of contact. We’ve also interacted with Shaun (Founder and Director, Inclind) and several other individuals like designers.  All of them have been wonderful to work with. How did you come to work with Inclind? We were already working together when I started here. The larger design companies from Baltimore and Washington we’d used before were prohibitively expensive. Inclind came recommended as a service-focused local option that provides deliverables at a more reasonable cost.  When we went through a bidding process for the initial website redesign, Inclind sent in the most affordable proposal. Along with cost, their designs, services, style, and response time factored into our decision. This was one of the first projects I was assigned in the marketing department, and we’ve been working in partnership ever since. How much have you invested in them? We have invested around $150,000. What is the status of this engagement? We’ve been working together since 2011. What evidence can you share that demonstrates the impact of the engagement? When we launched Inclind’s newest version of our website two years ago, many of our members called, wrote, and Facebook messaged us about how much they loved the design. Based on their comments, it’s easy to use, navigate. The information is organized in a readily consumable format. Based on our customers’ responses, the new changes had a marked impact and pleased our users. A national marketing outlet for electric co-ops accidentally printed a photo of our site in a magazine as part of their web builder program. Even though this was an honest mistake, our website received national attention for its design and ease of use on the consumer end. How did Inclind perform from a project management standpoint? Inclind is incredible in project management. The way they solve problems and progress through each phase of the redesign makes sense. We always know when bills are due and when the site will launch. They're very easy to work with, especially compared to other companies. As a utility company with 100,000 consumers, Inclind’s constant reliability has been crucial. The support dimension of their service covers changes and fixes we need. One time, I sent them a tweet about an issue I encountered during the weekend. They called me back within five minutes and solved the problem in under half an hour.  What did you find most impressive about them? Inclind has the unique ability to create products that appear to cost $300,000 for a fifth of the price. Rather than a major city, they’re based in a small town within our service territory and footprint. Purchasing their highly professional service at a reasonable rate empowers us to serve our members better. We’d probably have to spend a fortune to provide the same level of quality if we worked with another vendor.  Are there any areas they could improve? Inclind is responsive and helpful. I don’t have anything negative to say about them. Their clear explanations don’t require an IT background to understand. They are there for us anytime we need them. They respond very fast, but it would be nice if they had a 24-hour number to call after working hours. While I’m comfortable using platforms like Twitter, other clients might prefer to discuss site issues over the phone. Do you have any advice for potential customers? Don’t be afraid to ask questions. Inclind is incredibly transparent and will help you every step of the way. They’re welcoming, encouraging, and made me feel more comfortable about the entire process from design to launch.  They don’t expect you to know everything about web development. I lacked knowledge in this space, and they never made me feel unintelligent or inept. They even laid out which aspects of maintenance and management were my responsibility.   This review was updated again on July 2, 2019 by the client. Could you detail the scope of their work and how it has evolved? Over the past couple of months, we've worked on developing a new website and a new mobile app for our company. Inclind built a comprehensive outage management page on our site that provides detailed information about the cause of an outage and the power restoration timeline. On the app, the team added push notifications so that we can communicate to consumers when the price of energy is high. The app issues other alerts and reminders as well. The team also built a feature that displays overall savings for customers in our program. We’ve spent about two months building the website and the app. How much have you invested with them for this most recent project? The app cost us somewhere between $10,000–$15,000, and the website was roughly $40,000. Overall, we spent around $50,000 on both the app and the website. Can you describe the timeline of this most recent project? We started last winter and completed both the app and the website in June 2019. What evidence can you share that demonstrates the impact of this most recent project? We just launched the new website. We had an extensive set of parameters for the site, and the team met all of them. The mobile app was also launched recently for iOS and Android devices. We haven’t started marketing the app yet, but our directors and executive staff have been very positive about its future. Inclind delivered a product that perfectly matches our vision. We’re confident that the app is going to help us save our consumers millions of dollars over the next couple of years. Are there any other takeaways that you would like to share? This is the fourth website that we’ve launched with Inclind, and there’s a reason that we keep going back to them. They’re easy to work with, they meet their deadlines, and their technical support is fantastic. They’re a wonderful company, and we thoroughly enjoyed working with them. --- #### Ecommerce Development for Laboratory and Medical Equipment Sales **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: June 2018 - Feb. 2019 **Project Summary**: Inclind designed and developed a website with an emphasis on online sales. They built a WooCommerce integration and used Solar technology in the platform. The team also works on SEO. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Laboratory and Medical Equipment Sales - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — May 30, 2019 **Feedback Summary**: Since the new website Inclind created launched, sales have increased considerably along with organic web traffic on Google. The enhanced version offers a multitude of benefits internally to staff members on the sales team.  "“They've incorporated everything we want into our website, exactly right.”   " **BACKGROUND** Introduce your business and what you do there.  I'm the marketing director at a laboratory equipment distributor and manufacturers rep.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind?  Our company was looking for a new website developer. We'd worked with our previous one for over 10 years, and we weren't fully satisfied with their service. Our old website was getting outdated and had limited features. We needed to improve the design. **SOLUTION** What was the scope of their involvement?  For our first request, we needed to make sure all the data from our old website could be transferred over to the new website without any interruptions. Our main goal was to improve the SEO. Inclind gave our site more of an e-commerce look and feel. They made the checkout process smoother. The team came in a few times to explain their process and show us their work. They suggested a few different technologies to use, but we ended up going with WooCommerce. They also used another tool called Solar on our site.  What is the team composition?   Our main point of contact is Nick (Frontend Developer, Inclind). In total, there were probably about 10 people from the team working on our project. How did you come to work with Inclind?  I found Inclind through a Google search for web developers. After reading reviews of their look and going through some of the websites they'd done previously, I contacted them.  How much have you invested with them?  We spent about $75,000. What is the status of this engagement?  We started the project in June of 2018 and launched the website in February 2019. I initiated contact with them in the winter of 2017.  After interviewing a few other candidates, decided to hire them and started the project in June.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  On Google, our organic traffic has increased significantly. Online orders have been hitting new records in terms of revenue each month since the new website launched. I haven't got much feedback from customers, but the increase in sales shows they must be finding the UX better and checkout process easier.   Our entire site is more organized and user friendly. Everyone loves the new version internally, especially our sales reps because it serves as a reference for product information. The platform they delivered makes it much easier to find products now with its new search feature.  Overall, our success with Inclind has been very good. We've developed a good relationship with Inclind and really like their company. How did Inclind perform from a project management standpoint?  Inclind has performed well from a project management standpoint. They consistently updated us throughout the entire process of building the website. The team gave us plenty of time to get back to them with feedback. About twice a month, they showed us updates. Even after the website launched, they’ve stayed in touch regularly. I still have weekly meetings with our point of contact to discuss any issues we're experiencing. Whenever I have a new task or issue, I usually send it to Nick via email. We meet for video conferences on Zoom once a week. They continue to provide updates on any changes we need or new features we want to add. What did you find most impressive about them? Inclind delivered exactly what we requested. Whenever I ask them if a new features or idea is possible, they pretty much always tell me it is. They've incorporated everything we want into the website exactly right.   Inclind is also very responsive. They get back to me within a few hours whenever I email them. Communication is one of Inclind’s greatest strengths.  Are there any areas they could improve?  I don't really have anything negative to say about them. Since the website launched, we've still had weekly follow ups.  I know they're a busy company with tons of other projects, but sometimes the tasks have taken a little bit longer to get updated. I fully understand that they have to prioritize their work, though.  Do you have any advice for potential customers?  Our biggest issue during the project phase and website build was that I had different ideas than the president of our company.  Not having everyone on the client's side on the same page can get confusing.  My advice would be to know exactly what you want with the project sync up with the people in your company so Inclind can do their work and deliver exactly what you want rather than jumping around and giving two different opinions. --- #### Web Development for Housing Nonprofit **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Mar. - Apr. 2019 **Project Summary**: Inclind built a new website to replace a legacy solution. This required them to migrate existing content to the new platform. They also shared web maintenance best-practices. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Housing Locator, Sussex Community Crisis Housing Services - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 8, 2019 **Feedback Summary**: Industry peers reacted positively to the new site, and internal stakeholders are satisfied with its usability. Patient and communicative, Inclind explained complicated technical terms easily. Their ability to balance original ideas with client preferences is particularly noteworthy. ""Their responsiveness and personal service stood out to us."  " **BACKGROUND** Please describe your company and your position there. I’m a housing locator at Sussex Community Crisis Housing Center (SCCHS). We’re a nonprofit that runs a homeless shelter and transitional apartments. We also seek to secure permanent housing for low-income individuals and families. I’m responsible for recruiting and retaining landlords wiling to rent to low-income tenants. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inclind? We brought Inclind on to create a website.   What were your goals for this project? We wanted to replace an outdated, hard-to-update website with a user-friendly version. It also had to be easy to navigate, professional, and uncluttered. **SOLUTION** How did you select this vendor? We wanted to use a local partner to support our region. Describe the project and the services they provided in detail. After helping refine our design, Inclind migrated content from my original site to the new one they built. They also taught us how to add content and maintain our website going forward. What was the team composition? We primarily dealt with Amy (Creative Director, Inclind). She was available to answer our questions. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Though it’s too early to see concrete results, many of my business acquaintances have complimented Inclid’s work. Personally, I’m pleased with the site’s visual appearance and easy maintenance. How was project management arranged and how effective was it? The whole project ran smoothly and efficiently. We launched the site on time thanks to their prompt responses to our questions. I communicated with Amy over email. She was patient in explaining technical concepts, which I appreciated because I wasn’t very experienced with website maintenance. What did you find most impressive about this company? They supported us throughout the project by contributing their own ideas without losing sight of our initial goals. Their responsiveness and personal service stood out to us. Are there any areas for improvement? No, not that I saw. I had a great experience and would recommend them highly. --- #### Drupal Development and Update to a Travel Website **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Mar. 2019 **Project Summary**: Inclind migrated a previous Drupal 7 platform to Drupal 8. The team assisted with the design and making the site more mobile-friendly. The refreshed website recently launched. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Travel Website - Industry: Government - Review Type: Phone Interview - Verified **The Review** — Apr 1, 2019 **Feedback Summary**: Inclind met expectations, leading to positive feedback internally. Their independent approach to the engagement significantly benefitted the project. They’re communicative and easy to work with. Expect a high-quality product at a reasonable cost. ""Working with Inclind was seamless." " **BACKGROUND** Introduce your business and what you do there. I’m the director of marketing at a destination marketing organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We were looking to launch a new website by moving our current Drupal 7 platform into Drupal 8. **SOLUTION** What was the scope of their involvement? Inclind updated the CRM from Drupal 7 to Drupal 8. In our planning call, we discussed our requirements for the site. We represent local businesses, so the content had to be done correctly. We needed a complete refresh, including the site design and information architecture. They also enhanced the platform from a mobile standpoint to ensure it works properly on mobile devices. Their team also improved our accessibility and ADA compliance. What is the team composition? I worked with Shaun (President, Inclind) on the contract. As far as day-to-day, I engaged with Nick (Frontend Web Developer, Inclind) and Dalton (Web Developer, Inclind). How did you come to work with Inclind? Drupal’s website lists validated vendors. I reached out to several different organization from their site. Inclind rose to the top due to their knowledge and ability to deliver within our timeframe. Their pricing was also reasonable. How much have you invested with them? We spent between $50,000–$200,000. What is the status of this engagement? We worked with Inclind between October 2018 to March 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The new platform recently launched, so there are no hard metrics yet. We’re working through post-launch cleanup right now, but overall, I was pleased with the work Inclind did for us. How did Inclind perform from a project management standpoint? Working with Inclind was seamless. Their team works independently. I had confidence in them to stay on track. Along with a project management portal, we mainly communicated through phone calls. What did you find most impressive about them? I was impressed with their work quality and how easy they were to work with. That’s not always the case with outside vendors. Are there any areas they could improve? No, I think it went as well as expected. Do you have any advice for potential customers? Clients should make sure they’re clear on expectations and timelines before starting. This ensures all deadlines are met. I think that’s what helped our project move smoothly. We all communicated well from the beginning. --- #### Web Development for a Healthcare Company **The Project** - Services: Web Development - Project size: Confidential - Project length: Apr. 2018 - Ongoing **Project Summary**: Inclind redesigned an intranet on Drupal 8 for internal employee communication. They led a discovery phase, made wireframes to solicit design input, and programmed the frontend and backend.  **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Internal Marketing Communications Coordinator, Beebe Healthcare - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Dec 18, 2018 **Feedback Summary**: The revamped internal platform Inclind delivered makes it much easier for in-house employees to access information and communicate internally. The site displays analytics that indicate performance along with the high number of users. The team kept a responsive, open line of dialogue. "“They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency.” " **BACKGROUND** Introduce your business and what you do there. Beebe Healthcare is a not-for-profit community healthcare system that encompasses a resort and rural community with a 210-bed licensed medical center along with some satellite locations in southern Delaware. Our charitable mission is to encourage healthy living, prevent illness, and restore optimal health for the people in the communities we serve.  Our several locations in Sussex County offer walk-in care, lab, imaging, and physical rehabilitation services. We provide both primary care and specialized services for cardiac and vascular, general surgery, robotic surgery, cancer treatment, women's health, and orthopedics.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We had an intranet with an internal website for our team members that was very out of date. It was basically a system of shared folders with an HTML interface, so it was not meeting our organization's communication needs. We enlisted Inclind's help to redesign that site with the goals of making information easier to access and fostering communication internally.  **SOLUTION** What was the scope of their involvement? Inclind was deeply involved in every aspect of the project, from the discovery phase and user experience design all the way through frontend and backend development. They have also been assisting us with ongoing support, maintenance, and development for the site.  Concerning technology, they built the platform on Drupal 8. We worked in partnership to create the wireframes and documentation based on research and user interviews we conducted. Their user experience team created a sitemap and wireframes for the new site.  What is the team composition?  Inclind assigned us a project manager who was my main point of contact. We worked with their user experience director, director of technology, and a couple of developers from their team. In total, the team probably included between 5–7 people.  How did you come to work with Inclind? Inclind has been a vendor partner of ours for some time. They work on our enterprise website as well as a few microsites. As our web development partner of choice, they were a natural first place to look when we wanted to redesign this specific platform.  What is the status of this engagement? We started working with Inclind in early to mid-April 2018 after earlier initial conversations. The site launched in October 2018 and our work together is still ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The site is in its very early days, and we're all still getting used to it, but we're already seeing some early indicators of success. For the first time, we're able to see how many people are using it. The site shows us what is and is not successful. It gives team members a way to communicate with each other in real time, which we had never been able to do before.  How did Inclind perform from a project management standpoint? Our project manager Kelsey (Digital Analyst, Inclind) was incredibly on top of everything, super easy to work with, and very communicative. Inclind really did a good job at project management. They finished everything on time and within the budget. They were responsive whenever we had questions.  As with any large-scale project, timeline issues inevitably came up. Inclind was always transparent and willing to go the extra mile. They stayed as close to the original timeline as possible and let us know well in advance if there was going to be an issue.  Our main form of communication was through email exchanges, but it felt like we had every channel available. We used Trello as a collaborative tool. Depending on the stage of the project, we had anywhere from weekly to daily meetings to touch base over the phone.  What did you find most impressive about them? I most appreciated Inclind's ability to stand up such a large project in such a short amount of time. They constantly keep things moving through our pipeline and approach their work with an impressive level of transparency.  Are there any areas they could improve? No, I don't think so. We've been really happy with them.  Do you have any advice for potential customers? I don't have any specific advice that's specific to Inclind because every different project is so specific. With any vendor, it's important to vet your options thoroughly to ensure they're a good fit for your team and your project needs.  --- #### Web Development for Tourism Campaign **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Oct. - Dec. 2018 **Project Summary**: Inclind designed a tourism website that promotes local artists, restaurants, and creatives across several towns. They also implemented SEO strategies and provided training sessions for staff using the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Worcester County Department of Tourism - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Nov 26, 2018 **Feedback Summary**: The website has only just launched, but the tourism campaign is already experiencing higher engagement rates. The Inclind team showed great project management skills, communicating responsively and accommodating all needs and requirements. They executed the work without a single delay. "“The quality of their work was outstanding.” " **BACKGROUND** Please describe your company and your position there. I’m a tourism director with Worcester County in Maryland. I manage several towns in Maryland and Delaware who participate in EatDrinkBuyArt.com. It’s a tourism campaign that encourages people to visit our coastal towns and support local shops, restaurants, artists, and entrepreneurs. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inclind? About 18 towns collaboratively manage a website for this campaign. It was very outdated, and a few of the participants weren’t putting in a lot of maintenance efforts. We decided to redo the site with a completely new approach. What were your goals for this project? We tasked Inclind with creating a new style for the website. We wanted to capture the feel of a magazine or a blog. **SOLUTION** How did you select this vendor? Amy (Creative Director, Inclind) had done some work for us in the past. I trusted her, so we agreed to partner with the larger Inclind team. Can you go into detail about the services they provided and the scope of the project? After we settled on a basic design framework, we spoke with our entire board to finalize the content we wanted on the site. We decided on several listicles that focused on educating travelers on what our communities offer. Using impactful photos, the engaging site promotes our talented culinary artists, performers, creatives, and any scheduled events. The team used a WordPress platform and implemented our customized theme. They set up multiple access points to allow our contributors to consistently make updates and changes. Each participating town has a profile page specific to their local offerings. Inclind linked the content to social media to encourage sharing. They also provided some SEO services, group training sessions, and a user manual. What was the team composition? A representative from Delaware and myself worked directly with Amy. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? We launched the site in mid-November, so I don’t have concrete numbers yet. With that said, we’re happy with Inclind’s work. They delivered on time with no delays. It’s a fantastic website. We’re already experiencing more involvement from our participating towns. How was project management arranged and how effective was it? We primarily spoke through conference calls and in face-to-face meetings. The quality of their work was outstanding. They let us review the site before it went live, and they were very accommodating to any changes we requested. It was a seamless process. What did you find most impressive about this company? I was most impressed with how quickly they grasped and executed our concept. The entire project was only several months. Are there any areas where they can improve? Honestly, I have no complaints. There wasn’t a single bump or delay. --- #### Web Development for a Recreational Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Inclind built a WordPress website with a responsive design for mobile devices. Features include an email-based newsletter and user contact database. The team incorporated a slideshow and sticky posts into the design. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Shell We Bounce - Industry: Hospitality & leisure - Review Type: Phone Interview - Verified **The Review** — Oct 30, 2018 **Feedback Summary**: Accessible navigation and content resulted in a larger user base of new individuals and businesses. The team’s responsive communication and personalized service benefitted the partnership. Inclind capably led the development and the handover to in-house management. ""We were so happy with the results, I was almost in tears." " **BACKGROUND** Introduce your business and what you do there. I’m the marketing director and general manager of Shell We Bounce, a trampoline park and family entertainment center. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We wanted a more dynamic website with a responsive design for mobile devices. Additionally, Inclind needed to enable our team to edit and update the website’s content after the project’s end. **SOLUTION** What was the scope of their involvement? Inclind developed a WordPress website with a slideshow and sticky posts. The team also implemented an email newsletter blast and created a customer contact system. After they completed development, the team emailed us tutorial sheets and showed us how to manage the site via desktop and mobile devices. What is the team composition? We worked with at least two people including Phil (Web Developer, Inclind), who was our main point of contact. How did you come to work with Inclind? Our owner knew one of Inclind’s owners. How much have you invested with them? We spent between $10,000–$49,999. What is the status of this engagement? We worked with them in 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website expanded our customer base because its navigation made content more accessible. The newsletters attracted new people and businesses more easily. How did Inclind perform from a project management standpoint? Inclind was professional and kind. The team emailed us daily updates and supplemented those status reports with phone calls for time-sensitive issues. What did you find most impressive about them? As a smaller team, Inclind provided personalized service during each interaction. We also received immediate answers to each question. Are there any areas they could improve? No, I can’t think of anything. Do you have any advice for potential customers? Hire Inclind because they make everything so much easier. We were so happy with the results, I was almost in tears. --- #### Web Design for a Wines & Spirits Shop **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: Jan. - Mar. 2016 **Project Summary**: Inclind redesigned and iterated a website using WordPress. They also integrated a new email platform that captures email addresses via a popup on the website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Wines & Spirits - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Oct 24, 2018 **Feedback Summary**: The redesigned site is more sophisticated and more functional. As such, it has been well-received. Inclind’s understanding of digital technologies helped them meet deadlines and respond quickly to any technical concerns that arose. They also brought creative ideas of their own to the table. ""They're really creative in offering us ideas for our specific industry." " **BACKGROUND** Introduce your business and what you do there. I’m the owner of a liquor store in a beach resort area of Delaware. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? They designed our original website a number of years ago. After a few years, we realized what was important to customers trying to find us and what they were looking for once on our site. So we asked them to update it for us. **SOLUTION** What was the scope of their involvement? Inclind actually helped us with several projects. They designed our logo when we first opened 13 years ago. The biggest project is the design and subsequent overhaul of our WordPress website. They built the site and trained us on how to update it. They've helped us with integration for our email platform as well. We recently changed our email platform to a new company. They built a popup form on our website to pull email addresses and transfer them over to the new software platform. What is the team composition? I work with both Shaun (founder, Inclind) and Jessica (controller, Inclind). I let them know what I need and they assign the work to somebody on their team. How did you come to work with Inclind? They’re a local company near me. I knew of other local businesses that used them. How much have you invested with them? In total, we've probably spent between $20,000–$25,000. What is the status of this engagement? The website redesign took place January–March 2016. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The biggest place where their work has helped my business is our events, like tastings and wine dinners. The site is clean and simple. They were able to finish the redesign and launch it before our annual wine sale in March. We’ve had nearly all positive feedback, except for when I mess up and don't link something properly. How did Inclind perform from a project management standpoint? Their team is great. They always follow up if I have an issue. I've been pleased with how easy it is to communicate with them. I start with an email to them, and then they follow up using their in-house tool. I like being able to see the responses back and forth. They’re transparent about who's doing what, as well as what they need from me to keep the project moving. They’re great about making sure that our deadlines will be met. What did you find most impressive about them? They change with the times. They're really creative in offering us ideas for our specific industry. They have a good understanding of what people are looking for when they go to our website. Are there any areas they could improve? It would be helpful if they offered additional training on how to use WordPress. Do you have any advice for potential customers? As long as you present an overall idea, they can really hone in and give you the vision that you want. Shawn is so creative in his ideas. He views my business from a different aspect, which is really nice. --- #### Web Design and SEO for a HealthCare Company **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: July - Sep. 2018 **Project Summary**: Inclind helped redesign a website to boost overall functionality and design. Key features included improved security and the ability to process appointment requests. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Operations Manager, Healthcare Company - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Sep 21, 2018 **Feedback Summary**: The recently launched website has received positive feedback from key stakeholders. Inclind’s ability to build to design specifications and deliver a bug-free product justify the investment and made them a valuable partner. ""Their willingness and ability to match our design vision really stood out." " **BACKGROUND** Introduce your business and what you do there. I’m the operations manager for an outpatient diagnostic imaging facility. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? Our website was 10 years old and fairly outdated. It also had some minor security issues. **SOLUTION** What was the scope of their involvement? Inclind totally redesigned the WordPress site. We showed them examples of websites that we liked and asked them to make ours look similar. They modernized the website and made it mobile-friendly. They also improved the security and SEO functionality. What is the team composition? Their creative director served as our project manager. We also worked with a frontend developer. How did you come to work with Inclind? Our partner hospital had previously used Inclind. We called them and found out they’d worked with several other healthcare facilities, which made it an easy decision. How much have you invested with them? We spent around $10,000. What is the status of this engagement? The project took place from July – September 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The site has only been live for a week and a half, but everything is going smoothly. We haven’t had any bugs. Our old site wasn’t able to process appointment requests because of the security issues. We've already had several requests come through successfully on the new site since its launch. How did Inclind perform from a project management standpoint? Their team was very good. The project manager was in contact with us every couple of days via email. As soon as something was available, she would show it to us to get our input. She kept the project moving forward, and in the right direction. What did you find most impressive about them? Their willingness and ability to match our design vision really stood out. We really wanted the layout of the new website to look a particular way. We gave them an example of a site we liked, and they were able to make our site look like that.   Are there any areas they could improve? We’ve had to spend a fair amount of time working on the site, much more than we’d anticipated. That’s something we wish they’d made us aware of at the beginning. Any advice for potential customers? Make sure you know exactly what you need and have all your assets ready. If we’d had all our pictures organized and available, it could have sped up the process significantly. --- #### Web Development for a Credit Union **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: July 2016 - Feb. 2017 **Project Summary**: Inclind rebuilt a site for CRM and usability purposes. They incorporated features to allow for online registration and social media feed display. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, Credit Union - Industry: Financial services - Review Type: Phone Interview - Verified **The Review** — Sep 18, 2018 **Feedback Summary**: The new site has increased utility for users, and its new appearance has received praise. Additionally, the redesigned code makes for easier management within the site. The Inclind team was attentive and dedicated to solving any issues throughout the process. ""Their responsiveness was impressive; they answered any concerns we had." " **BACKGROUND** Introduce your business and what you do there. I’m the director of marketing at a federally chartered credit union. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We needed to redo our website. The site had to allow users to fill out forms for RSVPs and auctions. We also wanted the new site to incorporate our social media feed. **SOLUTION** What was the scope of their involvement? We created an RFP with the owner, and then they began to rebuild our site. They developed the code for the site and implemented new CRM features to make the site more manageable. Their team redesigned the site to give it a better aesthetic appearance. What is the team composition? We began the project with the founder and then they gave us a dedicated project manager. We also worked closely with a developer. How did you come to work with Inclind? I was familiar with their company, and I chose them after researching their previous work. How much have you invested with them? We spent in the $50,000-$199,999 range. What is the status of this engagement? We worked together from July 2016 until February 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website has made daily management smoother, which was our overall goal. We’ve also received praise about the usability of the site. How did Inclind perform from a project management standpoint? The Inclind team was great at communication; we primarily used the phone and email to speak. They used a project management tool to manage some elements of the project. What did you find most impressive about them? Their responsiveness was impressive; they answered any concerns we had. Are there any areas they could improve? Since we are a unique client, it would have helped them to research our industry and understand the field better. Do you have any advice for potential customers? It’s helpful to have a contingency plan and to have all the steps written out. Also, make sure to have options for QA and site hosting.   --- #### Web Development for a Senior Living Management Company **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: Inclind provides development support for several Drupal websites including a news platform. They’ve built custom features like a data scraping module, offer consultation, and manage hosting and security.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior Web Developer, Erickson Living - Industry: Hospitality & leisure - Review Type: Phone Interview - Verified **The Review** — Sep 10, 2018 **Feedback Summary**: Inclind’s high caliber custom solutions, proficient development expertise, and amiable teammates have fostered a long-term partnership. Their expert consultation pinpointed impactful solutions. Reliable support from their team preempted the need to hire new in-house staff members.   "“We feel like we can always count on Inclind and really like all their teammates personally.” " **BACKGROUND** Introduce your business and what you do there. I am the senior developer on the web team within Erickson Living's I.T. department. Our company manages retirement communities around the country. Primarily, we work on our business's main public-facing website and associated pages like our career platform. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? Essentially, our company wanted to use Drupal to redo our news site for seniors. My manager didn't have the bandwidth or specific expertise on his team, so he hired Inclind to help. **SOLUTION** What was the scope of their involvement? Inclind has built high-end, custom products for us. We didn't have access to an API to relay information from recruitment applications to our career website.  The team created a custom module to continually scrape and pull in that data and integrated it into Drupal. As they conducted research, they handled initial conversations with Pantheon, the web host, to ensure the extra software they needed to install on the server would function properly.  Earlier this year, they handled critical Drupal core security updates. We've had them perform regular sprints for JavaScript coding projects to solve some of our smaller needs. Two years ago, they supported a significant overhaul of our main website. Our team produced most of the content, and they built out a custom theme based on our designs. We contemplated doing a multi-site install, but they advised us on a better tactic. They expanded the functionality so our site could switch between different communities.  What is the team composition?  Shaun (Founder, Inclind) has always been accessible to us. We worked with a talented project manager for a long time. These days, work with Bryan (Web Developer, Inclind) who took over her responsibilities. He's our point of contact for day-to-day discussions. We've also have had casual and direct access to developers like Phil (Web Developer, Inclind).  How did you come to work with Inclind? Our company's partnership with Inclind slightly predates my time here. I joined the team about five years in the fall of 2013. My boss spoke to a variety of development shops, including ones he met at Drupal Con. While researching options, he found Inclind and sent them a message through their website. Within an hour on a Sunday afternoon, Shaun (Founder and Director, Inclind) called him back to go over the project. Their attentive service was the best experience he could have possibly expected. After receiving their proposal, he hired them to go forward with the project.  How much have you invested with them? We've spent between $250,000–$1,000,000.  What is the status of this engagement? We've been working together for five years, since 2013.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We've had a significant and steady increase in traffic to our main website since we launched the new site two years ago. The redesign was such a big project our small team could never have accomplished it without Inclind.  More directly, our team hasn't been forced to expand since Inclind has taken on our work. We have a strong relationship and can count on them. Things work so well with them that adding new Drupal developers has never felt like a priority.  How did Inclind perform from a project management standpoint? We've always been able to get in touch with Inclind. They're very responsive. We tend to discuss questions over Slack.  What did you find most impressive about them? We feel like we can always count on Inclind and really like all their teammates personally. They've backed up all of their work and have fulfilled all our requests. We’ve never experienced any failures with them. Everything has gone smoothly so far.   Are there any areas they could improve? I can't think of anything at the moment.  Do you have any advice for potential customers? Inclind works very well for us because they offer a more informal dynamic. We've enjoyed spending time with their team since they're only located two hours away. If that'd what another client is looking for, Inclind would be a great fit. Future customers should expect a more personalized, one-on-one type of service than a larger, formal company. Despite their friendliness, they're formal and professional when needed.  --- #### Web Redesign for a Seafood Company **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: Mar. 2017 - Feb. 2018 **Project Summary**: Inclind helped redesign a website to boost overall functionality and design, with the primary new feature being e-commerce capability via the Shopify platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Vice President of Sales and Marketing, Seafood Company - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Sep 6, 2018 **Feedback Summary**: Online sales have increased markedly since Inclind was first engaged. The team corrected bugs quickly and responded equally as promptly to other concerns. Communication could be overboard at times, but efficiency and quality of work generally won the day. ""I really appreciated their desire to give us what we wanted, and meet all of our demands." " **BACKGROUND** Introduce your business and what you do there. I’m EVP of sales and marketing for an importer, processor, and producer of seafood. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We wanted to redesign our website and make it easier to use. **SOLUTION** What was the scope of their involvement? We gave them an outline of what we wanted in a new site. We also talked to them about how we use the site internally and who uses the site externally. Our brokers regularly pull information from the site. They used Shopify as the e-commerce platform to increase our online sales. What is the team composition? We had a project leader who also did a lot of the design work. Their founder also came down to meet with us several times. How did you come to work with Inclind? We saw the work they'd done for another local firm here in Salisbury. How much have you invested with them? I don’t have the exact number in front of me, but it was in the $50,000–$200,000 range. What is the status of this engagement? The project took place from March 2017–February 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our e-commerce business platform has increased dramatically in the last six months. The new site also does well in getting the relevant information to our brokers. How did Inclind perform from a project management standpoint? Our project lead was very helpful. There was one bug related to orders coming in and how they were directed, which was quickly resolved. Email was our main form of communication and we also we had conference calls. The project actually took about 90 days longer than their original estimate. However, part of that was due to us making changes as the project was ongoing. What did you find most impressive about them? I really appreciated their desire to give us what we wanted and meet all of our demands. Are there any areas they could improve? The project manager, who's no longer with Inclind, was occasionally long-winded in her communications.   Any advice for potential customers? Make sure to let them know exactly what you want. --- #### Web Development for a Real Estate Development Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: May 2016 - Ongoing **Project Summary**: Inclind designs, develops, and maintains a number of Drupal websites. They've provided copywriting and information gathering services, along with custom feature integrations as needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Coordinator, Blue Water Development - Industry: Real estate - Review Type: Phone Interview - Verified **The Review** — Aug 31, 2018 **Feedback Summary**: Inclind delivered a number of user-friendly, high-performing websites that have significantly helped the company improve customers' online experience. Their innovative, proactive, and highly detailed approach to each project sets them apart. They continue to be a strong partner.  "“Inclind creates top-notch UI/UX designs and is very innovative in their approach to each project.” " **BACKGROUND** Introduce your business and what you do there. I'm the marketing coordinator for Blue Water Development, a real estate development company specializing in hotels, attractions, and campgrounds. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? We engaged Inclind to design and develop some of our websites, setting us up in a way that would allow our team to easily make changes on our end and monitor site performance. **SOLUTION** What was the scope of their involvement? Inclind has designed and developed at least six websites for us thus far on Drupal. In one project for a campground, for example, they created a strategy and provided copywriting services in addition to developing the site. They interviewed staff at the property, researching important information for potential customers, and provided some mockups of the site before we approved of a design direction. They've created custom features, including a “book now” block on a homepage of a site that allows visitors to instantly choose, book, and pay for accommodations. We're able to monitor user activity through Hotjar, and they continue to maintain and make modifications to any of the websites as needed. What is the team composition? More recently, we've mostly been working with Shaun (Founder and Director, Inclind) and a developer. How did you come to work with Inclind? Our chief marketing officer had a relationship with them prior to hiring them, which happened before I joined the company. How much have you invested with them? We've spent $60,000 or more, or about $10,000 for each website project. What is the status of this engagement? We've been working with them since May 2016, and the relationship is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Inclind has successfully built a number of user-friendly, aesthetically pleasing websites for our company. They've also made it easy for our team to be able to make minor changes and updates as needed, which was previously a huge pain point for us. Their idea to create a “book now” block on the homepage of one of our sites has proven very effective; users are booking accommodations more quickly without having to spend too much time on the site. Our click-through rate on that feature has been phenomenal. How did Inclind perform from a project management standpoint? They've been very patient with us and seem to have our best interests at heart. They provide feedback and push back when it's needed to ensure we're making the best decisions for our sites. They've opened our eyes to ways to make our platforms user-friendly on any type of device. They're very detail-oriented in their approach and never miss a beat. Whenever I've needed something turned around quickly, they've been able to deliver, even over the weekend. We meet a couple times each week over the phone to go over ongoing maintenance or any outstanding work. What did you find most impressive about them? Inclind creates top-notch UI/UX designs and is very innovative in their approach to each project. Their sites are streamlined, clean, functional, and surprisingly fast to load. My previous experience with web developers doesn't compare. Do you have any advice for potential customers? When you sit down for an initial meeting with their team, be open with them and don't hesitate to ask any questions. Whether it's a service they can provide or not, they're great at acting as a consultant for solutions you might not expect them to be able to entertain. --- #### Web Development for a Race Ratings Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. - Apr. 2017 **Project Summary**: Inclind built a custom rating and review website for athletic races. The site allows users to search for events by location or category and leave feedback. Inclind also set up social media and listserv accounts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Race Advisors - Industry: Business services - Review Type: Phone Interview - Verified **The Review** — Aug 28, 2018 **Feedback Summary**: The team at Inclind went above and beyond with customer service, outlining each step of the process fully and responding quickly to concerns. Team members were knowledgeable, organized, and met deadlines well. They also maintained transparency with regard to costs. "“They did a great job of explaining from both a technical and non-technical standpoint.” " **BACKGROUND** Introduce your business and what you do there. I’m the founder of an athletic race review website called Race Advisors. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Inclind? I’m not a technical person, so I needed to hire someone to build our website. **SOLUTION** What was the scope of their involvement? Before we even started, they spent some time explaining the different components of web development to me. Once I had the vocabulary to describe the different features and components I wanted, they broke the development into phases and started working. I needed the review-sharing experience to be user-friendly, and the site also needed to be capable of searching for specific races that users wanted to write about. They built the site with Drupal and used custom algorithms that aggregate information from around the web to create competition listings for running, swimming, cycling, and so on. There are also integrations with Google Publisher and a service called OpenSolar. In addition to the web development, they helped me set up my social media accounts, as well as MailChimp for newsletter distribution. What is the team composition? Their owner worked with me initially, then added two more people to the team once we got started. How did you come to work with Inclind? I got a referral from an acquaintance who’s done freelance work for them as a web designer. It turned out that they were a local company, so I met with the owner multiple times to discuss the project before settling down to work with them. How much have you invested with them? The total was around $60,000. What is the status of this engagement? Our project lasted from January–April 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They did a great job with the site. The only issue I run into is that data that’s being populated from another site will sometimes fail, but that’s not Inclind’s fault. Even so, they still respond and make an effort to fix it. Whenever there were other issues, they’d repair things very quickly or else warn me that a more complex problem would require extra time and some additional financial investment. How did Inclind perform from a project management standpoint? Everything was always streamlined, whether we communicated via email or on Slack. If I contacted one member of the team, the others were looped in and always aware of what was happening. They’d ensure that the most appropriate member of their team responded to any issues that came up. Additionally, they laid out a well-organized schedule so I knew what was happening at any given point in the project and how long it was supposed to take to build each component. They were also transparent with the hourly fees and total cost, which was helpful. What did you find most impressive about them? Their customer service was unbelievable. They were extremely willing to answer my questions, meeting with me once or twice a month for six months to discuss my project before I’d even signed a contract to hire them. They did a great job of explaining from both a technical and non-technical standpoint. Do you have any advice for potential customers? Be as open and detailed as possible about what you want. That will better prepare Inclind to fully understand what you’re asking them to do and assign the appropriate staff to help you accomplish your goals. --- #### Custom Drupal Development National Travel Association **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Inclind provided web devleopment services to update and enhance a Drupal-based site. This included mostly frontend development, as well as modules and systems integration.  **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President of Technology - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 10, 2014 **Feedback Summary**: After a succesful launch, they continue to provide updates and ad hoc improvements. Through their consistency and quality work, Inclind has help driven metrics by improving customer experience.  ""At the end of the day, they do a good job of trying to satisfy what we need. They function as a partner, not just as a vendor." " **BACKGROUND** Could you briefly describe your organization? I work for a trade association that represents the entire travel industry. We do advocacy on the part of the industry to promote travel to and within the United States, so we have a number of advocacy positions to promote and assist the industry. In many ways we do things that our members might not be able to do on their own. Our organization also produces a number of events ranging from some educational-based events to events dealing with international inbound leisure travel. Tour operators and other international buyers of travel products attend IPW to will get together with domestic suppliers. Beyond that, we also conduct research to support our advocacy efforts. What is your position? I’m the vice president here. I’m responsible for all of the technology in the organization, which is broken down into supporting traditional network, desktop, servers, and infrastructure, as well as web operations, which is responsible for the websites and digital assets that we maintain in-house. **OPPORTUNITY / CHALLENGE** Could you describe the business challenge you were attempting to address when you first approached Inclind? We had already selected Drupal as our platform, and had worked with some other vendors that simply weren’t meeting our needs. As a result, we were looking for a Drupal development firm to help us with our Drupal-based websites, but we wanted to make sure that they were well qualified. Inclind already had a reputation in the industry, so we decided to reach out to them along with a few other firms. **SOLUTION** Could you describe the scope of their involvement in greater detail? Most of the work was front-end development. They’ve also done custom development within Drupal, including modules and systems integrations. They continue to provide maintenance, support and ad hoc customizations to many of our sites.   How did you select Inclind as your partner for this project? A close business associate referred them to us. They came highly recommended. Could you provide a general cost estimate for this particular engagement? We’ve probably spent around $80,000 in the last year. How long have you maintained a relationship with Inclind? It started around 2009-2010, so it’s been about three or four years. **RESULTS & FEEDBACK** In terms of results, could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance? Their work is the byproduct of other things that actually drive our metrics from a customer experience perspective. I guess the simplest way to articulate that is, I think they do a great job, and provide solid value for what they’re asked to do by us. Inclind usually do not own the entire project, so there is often a balancing act to ensure requirements are clearly defined and shared within our organization, among other vendors and within the team. They do a good job of providing value, and have become a very reliable vendor. They’ve provided us with good, honest feedback on a number of things that they’ve been involved with. When working with Inclind, is there anything you’d consider unique about their strategic approach and/or development methodology that distinguish them from other vendors? I think they’re very well versed in Drupal. They’ve been working with Drupal for a number of years, and they’re extremely familiar with the trends for Drupal and what’s going on in the community at large. I think that’s one of the unique value propositions with them. At the end of the day, they do a good job of trying to satisfy what we need. They function as a partner, not just as a vendor. I think that’s really the key part in terms of how we’ve tried to develop the relationship between our two firms. In retrospect, are there areas in which you think Inclind could improve as a service provider? I think in general there could be a scaling issue. They’re great at working for a firm of our size, given the number of projects we have. At times when we have a lot of projects in play, their ability to bring additional resources to bear can be a challenge, but they’ve worked with us on that and done some things there. With being a smaller firm and having a number of clients, it can become very challenging to balance those competing demands. Overall, I think they’ve done a decent job of upping their game in terms of tracking requests, requirements, their ticketing system, their documentation system, etc. --- #### Drupal Implementation For Retirement Community Management Company **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Inclind migrated content from an outdated platform to Drupal without modifying the site's appearance. The project required extensive work in theming, customization, module selection, and content migration.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Web Development, Erickson Living - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 16, 2014 **Feedback Summary**: The transition to the Drupal site was seamless and did not affect front-end performance. The Inclind team effectively implemented the site's goals in Drupal. Due to their meticulous project management and extensive knowledge, the site fulfilled all expectations and conserves significant user time.  ""They’re very good at listening to what you’re trying to accomplish, and finding the best solution." " **BACKGROUND** Could you briefly describe your organization? We manage and support retirement communities across the United States. We have 18 communities across 10 different states right now. What is your position? I’m the director of web development. **OPPORTUNITY / CHALLENGE** Could you describe the business challenges that you were attempting to address when you first approached Inclind? We were looking to migrate our existing website to Drupal. We had a static site, and we had quite a bit of content that needed to be organized and migrated into new templates. I would say our biggest challenge was coordinating how we were going to accomplish those tasks in a reasonable timeframe, and ensure that we maintained a consistent look and feel to the website. **SOLUTION** Could you describe the scope of their involvement in greater detail? They sort of helped us with all aspects of it the technical development. They were primarily handling content migration, and custom Drupal development, but they also had to do some theming. We wanted the site to look exactly the way it looked before it was based in Drupal, so they had quite a bit of work to do related to theming. They also performed module selection and customization. How did you select Inclind as your solution partner? I found them through online research while looking for some local vendors with Drupal expertise. I came across them and a few other providers and reached out with our project description. The proposal they gave us was very compelling and the pricing was reasonable. The work they’d already completed gave me confidence that they could deliver our new site without issue. Could you provide a general cost estimate for this particular engagement? They’ve actually completed two separate projects with us. The most recent one was the ericksonliving.com website, but prior to that they had built our Erickson Tribune site. Between the two site deployments, we were in probably investing somewhere between $100,000 to $125,000. When was the most recent project completed? The most recent project was completed in September of 2014. **RESULTS & FEEDBACK** In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance? One of the biggest measures of success has been the reduction of support requests. We migrated the site, and switched everything, and no one even noticed that anything had changed, which was exactly what we were hoping for. If you were simply looking at the front-end of the site, you wouldn’t really notice any changes. For us on the back-end, it was significantly different, and improved. We have a greater ability to update and manage the site content in a way we simply didn’t have beforehand, with a much broader number of people. We’re looking at a couple of the forms that we’ve deployed, and they will save folks on the Web team about three weeks a year in work. That’s now time that they can redirect toward other priorities. I’d say the performance of the site has also markedly improved. I don’t know that I could put a number on it yet because we’re still tweaking the caching, and playing around with the structure of the site. In fact, it may take another couple of months before we have a clear sense of how the improvements will pan out. When working with Inclind, is there anything you’d consider unique about their strategic approach or development methodology that distinguish them from other vendors? They’re extremely thorough and thoughtful. They know Drupal really well. They’re very good at listening to what you’re trying to accomplish, and then finding the best solution within Drupal. I think that’s rather unique because what a lot of groups will do is try to push you in a direction that they’re most comfortable with, either because they’re limited in their development skills, or their knowledge. Inclind doesn’t operate that way. They sit down with you and make a concerted effort to understand your business and how that business is most effectively conveyed through the website. They’re meticulous in their approach. In retrospect, are there areas in which you think Inclind could improve as a service provider? No. I think they’re an exceptional group. I don’t know that I’d say it’s an area to improve on, but because they’re really good at what they do, they’re also very busy. While they were scheduled to work on our tasks, they were always available and very responsive. My only concern is that they are getting busier, and I think scaling their resources to meet the increased demand is going to be a big challenge. However, I don’t think that’s negatively impacted our current work. --- #### Web Design for Obesity Clinic **The Project** - Services: Web Design - Project size: Less than $10,000 - Project length: Sep. - Oct. 2019 **Project Summary**: Inclind redid the website of an obesity clinic. The team was responsible for the design and development of the site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Obesity Clinic - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 30, 2019 **Feedback Summary**: While the site has only been live for four weeks, the traffic has increased fourfold compared to the last year. Inclind follows the requirements of the client to deliver a quality product that best fits their needs. ""They really listened to what I wanted and delivered a spectacular product." " **BACKGROUND** Please describe your company and your position there. I am a Registered Dietitian and president of CranioNutrition, LLC which specializes in hypothalamic obesity. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inclind? To redo my website What were your goals for this project? To get more traffic, to be able to sell digital products. **SOLUTION** How did you select this vendor? I heard good things about them. Describe the project in detail. Once I hired them, I had several virtual meetings and phone calls with the web designer to plan my site, to discuss the progress of the site, to make corrections and changes. The entire project was completed within a few weeks. What was the team composition? Sale rep, web designer, web developers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The new site has only been live for 4 weeks, but visitors to my site went from approximately 100 visitors last October to 400 visitors this October. How effective was the workflow between your team and theirs? Very effective. Web designer was always available to answer questions and make changes quickly as needed. What did you find most impressive about this company? They really listened to what I wanted and delivered a spectacular product. It has allowed me to take my business to the next level and it was incredibly easy on my end. Are there any areas for improvement? Not that I can think of. --- ## Portfolio & Awards ### TidalHealth Drupal 8 Website Peninsula Regional Health System (PRHS), Nanticoke and McCready Hospitals serve residents on the Delmarva Peninsula — the area made up of coastal Delaware, Maryland and Virginia. These three entities recently merged and launched a new brand, TidalHealth. Inclind has been a long time trusted development partner of PRHS, so the marketing team turned to us to merge these entities into one Drupal 8 website and integrate designs provided by TidalHealth’s creative agency.   The new website is now the hub for the three health systems with the challenge of helping the audience adapt to this healthcare system evolution while gett the user access to the content they are looking for. Urgent Care wait times, online medical records and other third party applications are either integrated or accessible from this main hub. 
 Since launch, usability is being monitored and evaluated and features are going through iterations on an ongoing basis to improve the user experience. As the TidalHealth system evolves, so will the website.
 
 Inclind incorporated the Gutenberg content editor so that the marketing team can build rich layouts using custom features without relying on a designer or developer.   ### Beebe Healthcare Enterprise Website Redesign   Inclind has been Beebe’s web development partner for 10 years, providing ongoing support on an aging Drupal platform. When the plans to upgrade and redesign started to become a real possibility, Beebe’s marketing team turned to Inclind for design and development. The project included a design refresh, a migration of five other websites both on Drupal and Wordpress into one Drupal 8 platform and a re-architecture of content. Using Gutenberg for Drupal allows content creators to build visually interesting landing pages.     ### Beat the Peak Mobile App Delaware Electric Cooperative's Beat the Peak is a the program that notifies its members of peak hours to dial back on electric use which can save members in electric costs. In the past, members received indicators that plugged into electrical outlets. If members wanted to “Beat the Peak,” they kept watch over the indicator which turned red during peak energy times, yellow when leading up to a peak and green when electric use wasn’t in high demand. You could also sign up for emails to notify you of pending peaks. But now, with the new app, members can proactively Beat the Peak from their tablets or phones. They can also get push notifications to alert them of upcoming peaks. This is really handy if they have smart homes and can remotely dial back on electric use from wherever you are.  The app is powered by the Drupal 8 content management system (CMS) which also runs the new Delaware.coop website — so content is all coming from the same system. This simple app will save DEC in hardware costs over the long-term by replacing the indicators and, instead of having to create multiple forms of communication to notify members of peak status, notifications are generated from one place. ### Delaware Electric Cooperative Website Redesign Delaware Electric Co-op (DEC) is a member-owned utility company that serves Sussex & Kent Counties in Delaware. Inclind has served DEC as a long-time website design and development partner. DEC came to Inclind to give the main website a facelift, upgrade to Drupal 8 to take advantage of newer features and build an app to replace the analog Beat the Peak indicators. The project kicked off at the end of 2018 with a goal of launching in early summer 2019. Mission Accomplished! The new website features a modern visual design with a better mobile experience, streamlined navigation, more user-friendly webforms, a homepage login directly to SmartHub for members to manage their accounts and pay bills, and plenty of opportunity to highlight promotions like energy savings programs. It even features a cool little electric vehicle calculator!   ### TrestleMD Independent and direct care doctors now have an online marketplace to share information and post classifieds through TrestleMD — the brainchild of Delaware independent physician Beth Renzulli, MD. The website offers a unique tool in this relatively new and evolving space in healthcare where physicians work directly for the patient without the limitations enforced by the health insurance system. TrestleMD is built on a Drupal 7 classifieds theme and offers the ability for physicians to create accounts and profiles and post ads. This is an ideal platform for doctors looking to transition into independent care or who are buying or selling practices. Physicians can also seek or provide mentorship opportunities. Inclind’s creative director, Amy Wood and project coordinator and developer, Nick Bumgarner worked alongside Dr. Renzulli to make her dream of creating this platform a reality. Registering physicians are verified through the NPI registry providing a level of security for communication and transactions. ### LabRepCo WordPress & Woo Commerce When LabRepCo, a leading seller of laboratory sales equipment, identified their need to redesign their eCommerce website to improve the design, SEO, content architecture and administrative workflow, the marketing team turned to Inclind to determine the right recipe of technologies to meet their goals. A new content architecture simplified the navigation of the product catalog and OpenSolr facilitates a faster, more robust search experience. Thousands of products with multiple configurations were migrated into the new platform, a third party CRM was integrated and pricing personalization was set up for GSA and other special pricing customers. All of this deployed on Pantheon and optimized for speed, performance and accessibility. ### Get to the BC - Butler County Visitors Bureau With the launch of its new website, gettothebc.com, not just Butler County, OH’s donuts are looking good. The Butler County Visitors Bureau (BCVB) made the move from Drupal 7 to Drupal 8, while getting a whole new website look and feel. With an improved landing page for their famous Donut Trail, a new interactive and engaging home page design, and a simplified site architecture, web visitors can “get to the BC” with ease. ### Erickson Jobs Inclind first partnered with Erickson Living to migrate to Drupal four years ago, which properly showcased their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. Round two consisted of another website design update, when Erickson Living recruited Inclind to tweak ericksonliving.com for an even better user experience. For Inclind’s most recent project partnership with Erickson Living, the web development agency needed to replicate the existing functionality of Taleo, Erickson Living’s current job listings system, and to implement an updated front-end design. Taleo didn’t allow Erickson Living the ability to edit the site, forcing staff  to email the vendor to make any changes. By overriding the system with Drupal’s CMS, Inclind opened the virtual door to give content editors access to update more features on the site. Inclind also utilized the paragraph function for easier editing of more custom features.   ### Beebe Women's Health When Beebe Healthcare came to us for help with their website, the site was in a platform that kept the client from integrating the entire scope of the project. We replatformed the website onto Drupal to solve problems in cost-effectiveness, web speed and available features. We merged the old into the new site in about six weeks (the original design was a nine-month process) for a more cohesive design on the front end and greater usability on the backend. ### Erickson Living Erickson Living showed off their thousands of web content items (articles, photos, media, forms, etc.) on a new, more robust Drupal content management system. But now they needed to tweak it for an even better user experience. This is where we stepped in, basing the improvements needed off measurements we took from our first round of development. Our team worked collaboratively with R2integrated to improve Erickson Living’s web user experience. To do that, we incorporated more engaging opportunities, like videos, to complement the written content. We also migrated Tribune, Erickson Living’s online news portal, onto the site to leave a more robust, relevant impression. Also from an anesthetic standpoint, we made an adjustment to the responsiveness of the site’s presentation to accommodate their older audience on tablets, making the functions more touch-friendly.   ### Baywood Greens, Tunnell Companies Baywood Greens is a popular Delaware community for those seeking to relocate to live a relaxed coastal lifestyle. The sale of existing homes was booming but the website needed to be as user-friendly and picture-perfect as the actual neighborhood. Built on Drupal 7, the newly revamped Baywood Greens website now reveals a more modern, streamlined design and navigation; a more standout, intriguing layout of landing pages that piques interest in home shoppers; and a more eye-catching, organized catalog of homes showcased through beautiful content presentation it deserves. ### U.S. Travel Association Over the years, beyond the support role from our Inclind team, we formed a strong working relationship with U.S. Travel’s existing marketing and IT teams to provide thorough integration with netFORUM. The U.S. Travel Association is now the first organization to have a complete partnership with NetFORUM for a more streamlined commerce experience across multiple roles, including a store using Drupal on the front end of the development and a gateway access to commerce assets, such as purchasing subscriptions, renewals and more on the back end using U.S. Travel data (members, those members’ organizations, their products marketed, etc.). ### RentABeach RentABeach is the brainchild of Fred Sheffield, an entrepreneur and innovator who created an algorithm that pulls rental listing information and indexes it all onto one website. The website had grown exponentially in listings over the years, but wasn’t scalable to meet user search demands. Sheffield was ready to take it to the next level of search speed and expand the searching capabilities to better serve visitors and rental agencies. The Inclind team helped to engineer the more improved search function with a power combo of Drupal 8, Angular, and Apache Solr as the search engine and by improving the search user experience with filtering capabilities that would allow users to more easily focus on the properties tailored to their needs and wants. Rentabeach.com is now a website of 10,000+ listings that delivers search results in mere milliseconds, along with a better user experience – particularly on mobile. ### American Councils for International Education AC recently created a new set of strategic goals, and brought in Threespot, a digital communications agency, for a website redesign. The goals of the project were to expand global impact, strengthen the AC brand, and build a stronger understanding of their work. Threespot partnered with Inclind, AC’s ongoing Drupal development partner, to implement the new design and upgrade the website's functionality. To achieve the client’s goal of a flexible layout system, Inclind upgraded AC from Drupal 7 to 8. Drupal 8’s layout builder and paragraphs provided a recipe that could deliver that flexibility, allowing them to quickly change out a landing page for an upcoming campaign or announcement. With Drupal’s migration framework, Inclind easily mapped and migrated existing content and pared 23 content types down to six on the new site, relying on paragraphs to facilitate the ability to add custom design features on multiple pages. By taking a broad view of the entire network of web properties that encompasses AC, Threespot and Inclind connected the appropriate AC audience segment to the most relevant tier of information for its needs. Through an improved presentation of AC’s work, the new site better communicates who they are as a brand and as an organization. ### Peninsula Regional Health System The PRHS marketing team had no real control over the current website; major barriers were preventing them from making changes and updates to the site when needed. The site wasn’t modern or touch-friendly and the content wasn’t up-to-date. Web design was transformed from stagnant and stale into responsive and interactive, delivering the same positive experience onto any device you’re accessing peninsula.org from. Static promo panels were brought to life with rotating hospital videos on the home page. The redesign is mobile-friendly, focused on user tasks like improved doctor searches simplified by filters such as a doctor’s name and specialty ### Gallo Realty Gallo Realty is one of the top brokerage firms in southern Delaware, having sold 852 units and more than $306 million worth of real estate in 2015. A client of ours since 2005, Gallo was ready for a threepeat, with Inclind charged with revamping and refreshing its website for a third time.  Our team was integral in integrating gotogallo.com with Home Away’s V12.net platform. And, along with a vacation rental platform upgrade, we also improved the Apache Solr-based property search for a much more fluid search and vacation reservation experience. On the front end, the site’s entire theme and design was ripped out and refreshed. We streamlined the rentals search to reduce the clicks and dead-ends; and we brought Gallo’s agents more to the foreground. Results: page views increased by more than 100% and mobile pages per session by 97%, with a hefty decrease in the bounce rate. Translation: we were able to boost the number of people viewing the site, as well as the number of pages they viewed while they visited (an average of 10 pages). ### Bluewater Development Company We were tasked with designing an anchoring content management system (CMS) that would more easily bind all properties owned by Bluewater Development; our starting point was a trio of websites for outdoor hospitality-based Bluewater properties.  We chose to solve Bluewater’s management growing pains with Drupal 8, a strong, durable software platform, boasting a long life cycle, which provided the necessary toolbox to seamlessly facilitate the cloning we performed across all websites. This cloning also reduced costs for Bluewater. We continue to provide a weekly website optimization and performance analysis so we can stand by Bluewater in our commitment to maintain and improve consistent, smart marketing and branding for the future. It’s one way the Inclind team acts as a trusted partner with our clients. ### Project with Delaware Technical & Community College ### Project with Fite Group Luxury Homes ### Project with Reagan Library ### Project with Dogfish Head Craft Brewery ### Pulitzer Center Redesign and Redevelopment The Pulitzer Center’s Drupal 7 website was in need of an upgrade.In tandem to the effort, the organization wanted to develop and launch a site for the Rainforest Journalism Fund (RJF). Through the Pulitzer Center, the RJF supports original reporting projects over five years, along with annual regional conferences designed to raise the level of reporting on global tropical rainforest issues like deforestation and climate change–leading to stories that make a difference. Creative firm Threespot and Inclind, a Drupal development agency, partnered to redesign and redevelop the existing Center website and design and build the new RJF microsite. RJF launched in October 2020 and the Pulitzer Center website launched in January 2021.   The Pulitzer Center website was upgraded from Drupal 7 to Drupal 8 and a new microsite on was developed on Drupal 8. A new, modern design with significant visuals was integrated. A story map or a visual representation of where stories were written was created. A catalog of custom Gutenberg components to facilitate better visual storytelling by content editors was developed. The RJF site can accommodate translation into five different languages.   The Pulitzer Center describes the main website as featuring a bold new design, with a homepage that crisply presents the journalism, education, and outreach programs that are key to our mission. The new platform includes robust editing tools that allow us to create stunning page layouts similar, we believe, to what's achievable on platform leaders like Medium and Shorthand. ### NARA Ronald Reagan Presidential Library & Museum Administered by the National Archives and Records Administration (NARA), The Reagan Library is the repository for millions of presidential records and personal papers from President Ronald Reagan’s administration. NARA’s Strategic Goals include connecting more effectively with their customers, but the Library’s website was both onerous to maintain by staff, and poorly met audience needs for research, education, and visit planning, among other goals. Data spanned different platforms, came in the various formats including thousands of pdfs, docx files and data stored in Microsoft Access databases and was varied in content from photo contact sheets and references to historical guides on Reagan Administration personnel, topic guides, personal papers and collections.   Solution   The Drupal 8 CMS was chosen to provide content editors with the best experience in updating content. The Reagan Library website needed a robust platform to facilitate a very complicated data structure. The previous website was on Drupal so the organizations involved were already familiar with the capabilities. Another benefit is that Drupal 8 is built on modern architecture with a focus on future releases, which allows the site to exist with minor transitions in the future. Goals Accomplished Created a visually rich design system based on U.S. Web Design System (USWDS) Improved search experience by utilizing Drupal 8 search technology coupled with Elasticsearch Utilized a two-step process (PDF to DOCX and DOCX to HTML) for PDF conversions to web-based versions that preserve formatting and consistency Defined a pattern library of reusable components using Atomic Design System’s atoms, molecules and organisms Used Pattern Lab’s rapid prototyping to enable feedback early and often in the process before the design system was applied to the CMS   ### Industry Recognitions - Inclind Inc. named a top web development company - https://www.youtube.com/watch?v=fSKBFIWBtjQ - 2022 Webby Winner ## Key Clients - TidalHealth ## Packages ## About the Team ### Our Story  Inclind started in 1999 in a University of Delaware dorm room. Founder Shaun Tyndall skipped a $15,000 domain and spent $15 instead. That decision still shapes how we work: practical, straightforward, and focused on value. Today, we are a remote team of communicators, designers, and developers who believe good websites come from strong partnerships. We show up as an extension of your team and stay for the long run. ### What Sets Us Apart - 25 Years of Focused Experience: We have spent over 25 years working exclusively in WordPress and Drupal. That focus means fewer surprises, faster solutions, and a team that already knows the challenges your platform presents before the project begins. - Partners, Not One-Time Vendors: Many of our clients have worked with us for 5, 10, or 15 years. We learn your goals, your team, and your systems, then stay involved long after launch to keep your site secure, growing, and working the way it should. - Built for Small Marketing Teams: We work best with teams of 1 to 5 people who need more than they can handle on their own. We step in as an extension of your team, covering design, development, accessibility, integrations, and ongoing support without adding to your workload. ### Quick Facts - 21 Verified Clutch Clients - 27 years in business ## Locations (1) ### Lewes, DE (Headquarters) - 119 W. Third St. - Lewes, DE 19958 - United States - 10 - 15 employees - Phone: 3028562802 ## Contact Inclind [Send a message](https://clutch.co/profile/inclind) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/inclind-inc)