Eastern Peak Software acts as the client’s outsourced development resource, providing programming services in a variety of languages including PHP, Python, and Ruby on Rails.
Eastern Peak Software delivers quality work well within the set deadlines. The client has particularly high praise for the agency’s project management and flexibility. There has been no criticism for Eastern Peak Software and the agency is recommended to others.
"[Eastern Peak Software] were like a partner in terms of thinking and creating new concepts, new features, and new ideas."
Please describe your organization.
The company provides a platform to manage quality assurance processes and themes. Let's say you're a company and you develop some mobile apps or a website, we provide you a platform to manage the entire QA process and your own themes. In addition, we have crowd-testing solutions. We have thousands of testers around the world with devices who can help the customer test their app or website in real-life conditions, with a real-life device, to do manual testing. The result of that testing will be featured in the same management platform that we offer.
What is your position?
I am the co-founder and CEO of the company. I started everything from the beginning. From the beginning, I used Eastern Peak as my software and platform developer.
What business challenge were you trying to address with Eastern Peak Software?
They did the development of the platform for me, but also the whole product. They are my outsourcing company, and I used them to develop everything.
Please describe the scope of their involvement in detail.
They provided me with the technologies I needed. They gave me the required know-how in Python, PHP, and Ruby on Rails, all those development languages that I needed, and I had no team to do it. They gave me the knowledge, expertise, and experience in those types of programming languages.
How did you come to work with Eastern Peak Software?
It was a good reference. I got the reference from a friend of a friend, who used to use them in the past. It was word of mouth basically.
Could you provide a sense of the size of this initiative in financial terms?
That's confidential. I can say it was cost effective for me, and it was very fair pricing. I did a comparison, I didn't just go with them. I had a benchmark in the beginning, and their prices came somewhere in the middle. They weren't the cheapest ones and definitely not the most expensive ones.
What is the status of this engagement?
I started working them about two and a half years ago, and I'm working with them on an ongoing basis.
Could you share any statistics or metrics from this engagement?
We had a timeline of 10 months to launch everything from the beginning. Once we did the spec writing of the product, all the way to the end until we launch it, they delivered a month before. They met the deadline of the delivery. Once we launched the product, it was obvious that they did good QA because we had very little bugs in the product. I had very few comments from users to tell me that something was wrong with either the app or the website. The first thing is that they were very good in terms of delivery.
How did Eastern Peak Software perform from a project management standpoint?
The second thing that I can say about them is excellent project management. I have a direct line with the CEO of the company, and whenever I had something that needed the involvement of somebody in Eastern Peak, I have a direct line, either by phone or by e-mail, to the CEO of Eastern Peak, and immediately it was resolved. This is one of the things I like the most, the fact that I have someone to talk to when I have a problem or something is not in line with what I expected.
What distinguishes Eastern Peak Software from other providers?
First of all, Eastern Peak Software is very flexible. At certain periods, I need more people or less people, and they are very flexible and easy to change. At a certain point, I needed only two people, one back-end and one front end. At another time, I needed seven people because I had to go deep into the iOS and Android in addition to the back-end and front end. They were very flexible. It was very easy to move from two to seven developers with one phone call.
Knowledge-wise, the project manager was very experienced with the platform. I had a lot of excellent feedback, and the project manager was almost like a product architect for me. He gave me a lot of advice and a lot of valuable information about future features. He was almost like a development partner, but also with great ideas on the technology and architecture of the product. That's something I really appreciated. They weren't just a bunch of people working in a room developing. They were like a partner in terms of thinking and creating new concepts, new features, and new ideas.
Is there anything Eastern Peak Software could have improved or done differently?
I was quite happy with the result, so I can't think of anything right now. I keep working with them, so I guess it means that they did a good job for me. I can't think of something that needs to be improved at the moment.