Eastern Peak Software helped the client get their product ready by providing design, front-end, and back-end implementation for their web service.
Eastern Peak Software succeeded in pleasing their client by providing high quality work. The agency is praised for their flexibility and ability to integrate with their clients’ teams. Eastern Peak Software is highly recommended to others.
"I was able to make Eastern Peak Software feel as if they were my guys, working with my processes, with our quality standards, and so forth."
Please describe your organization.
We operate in Russia, Finland, and Estonia, providing digital marketing services to our clients.
What is your position?
I am the CEO of the company. Also, I am a serial entrepreneur, and I start new information technology startups where sometimes I subcontract some of the development work to companies like Eastern Peak.
What business challenge were you trying to address with Eastern Peak Software?
It was a startup that I was involved in, and I had to get a ready-made product inside of a one month, from start to finish, so that we could continue with our go-to-market plan. That was the biggest challenge – one month, whole product, start to finish.
Please describe the scope of their involvement in detail.
The scope was design, front end, and back-end implementation of a web service aimed at jobseekers.
How did you come to work with Eastern Peak Software?
I actually know Eastern Peak's CEO from previous business engagements in Moscow.
Could you provide a sense of the size of this initiative in financial terms?
It was somewhere around $20,000 to $40,000.
What is the status of this engagement?
I started working with them about one and a half years ago, and the relationship is ongoing.
Could you share any statistics or metrics from this engagement?
The results were good. They provided a good team that I personally led as a team leader, in terms of project development. Because I speak Russian and the personnel there speaks Russian, too, I was able to mold the team into processes that I was comfortable with, and we worked closely at a level that outsourcing companies rarely work. I lead the team as if they were my in-house employees.
How did Eastern Peak Software perform from a project management standpoint?
We led the project ourselves, and we managed all the aspects of scheduling and all that happened from our end. In those terms, it's hard to judge their project management, estimations and all those skills since we did all of that.
What distinguishes Eastern Peak Software from other providers?
I guess the best thing would be to say that they are flexible. I wanted to break away from all the processes they had, and they were OK with that. Also, I was able to negotiate with them a deal that I was comfortable with in terms of payments and so on. The best part for me was that I was able to get the guys for the things that I needed, and I was able to make them part of my organization, which is rare in the outsourcing world.
You always feel that they're part of the outsourcing company, and not your company. I was able to make Eastern Peak Software feel as if they were my guys, working with my processes, with our quality standards, and so forth. I continued to work with the same group later on, and they were able to free up the same group of people for me for the next project. That's why I didn't have to do the whole learning process and processes again with a new team, but I was able to get my guys, so to speak, for the next project.
Is there anything Eastern Peak Software could have improved or done differently?
I think what they could improve on is some sort of unified quality, management, communication, and so forth. It's more of a body shopping kind of business. They rent out resources, but they don't necessarily give you a certain process. When you want to develop a Ruby on Rails application, they don't have their own way of doing it. They'd rather have a Ruby developer who is good, but it's more up to you how you do things and so forth. That's good for people like me, but maybe not necessarily so good where the client is not technically savvy.