Exoft developed the QA of the MYS software platform and also did the database design, UI/UX design, and other programming tasks. They also provide second line support when needed.
Exoft was able to rework significant portions of the previously built solution without sacrificing the core functional components. The client praises them as they delivered on schedule and on a budget. The positive feedback from stakeholders and end users poured in upon implementation.
"If you have a complex challenge and need to find someone who "can" deliver, choose these guys."
Please describe your organization.
We provide SaaS [software-as-a-service] software that is focused on the service industry. We are based in the United Kingdom and employ roughly 20 people. The solution is sold in the U.K., United States, and Australia.
What is your position?
I'm a systems analyst.
What business challenge were you trying to address with Exoft?
The challenge was to take an existing unfinished solution and complete it. Therefore, Exoft had to come in and gain a full understanding of our mid-market ERP [enterprise resource planning] software and then deliver both software development and QA [quality assurance] services. This was undertaken in an agile environment with little time to get things wrong. We delivered the specifications and guided them through the business logic and they handled the custom development and implementation.
Please describe the scope of their involvement.
I actually found Exoft on Elance and began by testing them with a few small and complex tasks. They completed these quickly and to a very high standard. I have previously employed many high-quality software engineers in the U.K., and I can say with my hand on my heart that the guys at Exoft are not only superior technically, but also appear to care about what they are doing. This is a huge differentiator. The overall scope was the development of QA of many aspects of the MYS software platform. Including some database design, UI/UX [user interface/user experience] design and many programming tasks. They also provided second line support when required to a very high standard. The provider manages all developers and the delivery of tasks and QA.
What is the status of this engagement?
We're still using their services. They've been instrumental.
Could you share any statistics, metrics or user feedback from this engagement?
The team at Exoft always delivers on time, on budget and with a high degree of professionalism. They assisted in developing complex business software solutions and sorting some very complex issues. They provided Silverlight, native mobile, ASP.NET development, and QA services. Feedback from internal stakeholders here and our external end-users has always remained very positive.
What distinguishes them from other providers?
A unique quality that they possess is their engineering and technical knowledge. At the end of the day when you are building a software solution, you want to deal with A-list players who have solid personalities and understand the pressures of business delivery. If you have a complex challenge and need to find someone who "can" deliver, choose these guys.
Are there areas in which they could improve or things they could have done differently?
I can't think of anything, to be honest. Our experience has been entirely positive, and we continue to take advantage of their capabilities.