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Trigent Software

Ongoing Application Testing for Background Check Company

Overall rating: 

5.0

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Trigent provides software development and testing services for a tracking and background check app. The team conducts performance, regression, scalability, and load tests to ensure proper functioning.

Feedback summary: 

Trigent sets themselves apart from other offshore developers by their level of investment and engagement in projects. The team takes responsibility for the completion of assignments and delivers results in full. They are accessible, responsive, and quickly resolve any technical issues.

“Working with Trigent has been wonderful.”

BACKGROUND

Please describe your organization.

Our company provides tracking services for visitors, contractors, students, faculty, and volunteers entering a school. We run instant background checks against our database for alleged sex offenders and other categories. Our system gives schools the option of allowing visitors in or not, protecting children from various issues. We also track individuals assigned to picking up children.

What is your position?

I am the Quality Assurance Manager. My department is in charge of testing applications before they are released to the public.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Trigent?

We needed development resources.

SOLUTION

Please describe the scope of their involvement.

Trigent was involved with the development of our software. They also assist us with testing in order to make sure that the application is working as expected. This includes performance, regression, scalability, and load tests.

Right now, we're working with 3 testers from Trigent. We manage them directly and also have on-site testers.

How did you come to work with Trigent?

I don't specifically remember, but it may have been a cold call from Trigent.

Could you provide a sense of the size of this initiative in financial terms?

I don't have this information.

What is the status of this engagement?

We started working with Trigent in October of 2014. We have an ongoing relationship with them, in a testing capacity.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I have worked with many offshore developers in the past. Working with Trigent has been wonderful.

How did Trigent perform from a project management standpoint?

Trigent has taken responsibility for our projects and delivered in full. We used Microsoft Envision for testing, which includes Microsoft Test Manager for bug testing. We also used Selenium, which is an open-source tool.

What distinguishes Trigent from other providers?

For the most part, Trigent did a great job and took responsibility for the work, seeing it through to completion. I can reach them at any time with a question.

Is there anything Trigent could have improved or done differently?

Any technical issues with our software were resolved immediately, so I have no complaints about Trigent.

RATINGS

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer