Multiple Solutions for Digital Media Company

Overall rating: 

4.5

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

International Integrated Solutions supports the media workflows for a video solutions company. Most recently, they built a hybrid-cloud infrastructure and helped the client strategize a viable business model.

Feedback summary: 

International Integrated Solutions have successfully built and managed complex computational systems. Their team also guides the business through complicated decision-making processes. They’ve become a trusted partner whose creative solutions allow the client to tackle unique challenges.

“They think outside the box while being diligent about meeting our expectations and objectives.”

BACKGROUND

Introduce your business and what you do there.

I’m the Senior VP of Business Development at Encompass Digital Media. We design and deploy solutions that capture and process video content from multiple sources. The content is then delivered to different destinations and devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with International Integrated Solutions?

We rely on International Integrated Solutions (IIS) for a number of services. Their core service is supporting our media workflows for digital video broadcast and delivery. IIS supports our seven data centers’ computing power. They serve as an integrator who works with third-party hardware to implement workflow scenarios.

SOLUTION

What was the scope of their involvement?

They provide the open-stack implementation for monitoring and controlling various components of cloud storage. IIS has multiple partnerships with cloud-based and hardware companies, which enable them to configure virtual machines before monitoring and deploying them.

In our most recent interaction, they built out a hybrid-cloud infrastructure. Half of the system is located in our data centers, and the other half is located in a private cloud environment. IIS worked with us to strategize a viable business model and the capacity required to support it.

What is the team composition?

Over the course of the last year, we’ve worked with around six people.

How did you come to work with International Integrated Solutions?

Although I’ve only been at this company for two years, our relationship with IIS extends long before that. Although I’m not certain, I suspect that they were recommended by one of our mutual partners. I’m sure that they had a good reputation and all of the tools necessary to support our workflows.

How much have you invested with them?

We’ve spent several million dollars with them over the course of the relationship.

What is the status of this engagement?

The engagement is ongoing, although we’re considering some options moving forward based on the economic and capacity challenges we’ve faced on our end.

The issues we’ve experienced are not specific to IIS but, instead, pertain to the cloud industry in general. We’ve worked to understand the cost-effectiveness of following an operational expense (OPEX)—as opposed to a more traditional capital expenditure (CAPEX)—model.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

IIS has guided our decision-making process. While we have multiple internal groups collaborating on how to make the new financial OPEX model work, our conversations with them have been extremely productive. They’ve helped us optimize our computational strategy in a programmatic fashion to best support our customers.

We’ve run several proofs of application concepts with them, and they’ve all been successful. After all testing, we came to the conclusion that a cloud model was both functional and efficient.

How did International Integrated Solutions perform from a project management standpoint?

In terms of strategic communications, they were excellent. They facilitated frequent communication and gave us clear, valid feedback when it was necessary. They also acted upon our requests immediately.

What did you find most impressive about them?

They’re very creative in their ability to take complex concepts into actionable, compartmentalized chunks. At times, when there isn’t a guiding precedent, they’re both innovative and structured in their approach to tackling the problem. They think outside the box while being diligent about meeting our expectations and objectives.

Are there any areas they could improve?

No, I can’t think of any at this time.

RATINGS

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer