The client is a management consulting and software manufacturing firm located in the United Kingdom. The client was looking for a way to better manage their server infrastructure without having to hire more staff members. They were referred to NIX Solutions by a business partner.
The client is very satisfied with the support that NIX Solutions has provided since their partnership began in 2008. NIX Solutions has become an integral member of their team, and they are particularly satisfied with their customer management skills. NIX Solutions is highly recommended by the client.
"NIX Solutions has a very good customer management approach... They became an extension of our own internal setup. They were there as an additional resource."
Please describe your organization.
I work for a management consulting and software manufacturing firm.
What is your position?
I am the CEO.
What business challenge were you trying to address with NIX Solutions?
Our software runs on servers in the cloud, and we were looking for a way to manage that 24 hours a day.
Please describe the scope of their involvement in detail.
NIX Solutions manages the infrastructure of our servers. They monitor the updates and handle any issues that arise.
How did you come to work with NIX Solutions?
My company does a lot of work with the Ukraine, and we were referred to them by a colleague.
Could you provide a sense of the size of this initiative in financial terms?
This project was in the $10,000 to $50,000 range.
What is the status of this engagement?
We've been with them since 2008 and have done multiple projects with them.
Could you share any statistics or metrics from this engagement?
NIX Solutions has benefited my business by allowing us to have additional expertise on call. We've been able to supplement our existing staff and it has allowed us to avoid having to hire more people. They became an extension of our own internal setup. They were there as an additional resource.
How did NIX Solutions perform from a project management standpoint?
We have never had an issue.
What distinguishes NIX Solutions from other providers?
NIX Solutions has a very good customer management approach. They have one person we deal with, and he keeps the relationship fed and watered. The staff is very easy to talk to and get on with. They have a good team, and they've formed into a good structure themselves.
Is there anything NIX Solutions could have improved or done differently?
There isn't anything that could be improved upon.