End-User Solution Development for Electronic Trading Company

Overall rating: 

4.0

Quality: 

Average: 4 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 3.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

International Integrated Solutions, Ltd is currently building out an end-user solution on the HP Moonshot platform with Citrix. They also use VMWare, Microsoft technologies, and HP hardware.

Feedback summary: 

International Integrated Solutions, Ltd’s work has been well received thus far. The team is technically gifted and client-focused. Their ability to engage and integrate with companies seamlessly is what sets them apart from other vendors.

Whenever I introduce them to another team, they’ve done well and were able to engage with them.”

BACKGROUND

Introduce your business and what you do there.

I’m a director of an electronic trading company. I manage a global end-user team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with International Integrated Solutions, Ltd?

We had a need to find a hosted desktop solution that could meet the needs of both the standard users and some of our higher-tiered users like our brokers.

SOLUTION

What was the scope of their involvement?

We’ve been working with them to build out our end-user solution on the HP Moonshot platform with Citrix. We’ve done some custom stuff with them, but we also do VMWare, Microsoft technologies, and HP hardware.

What is the team composition?

There’s a sales team there, a practice manager, some engineers, as well as some support staff.

What is the status of this engagement?

We started working together about 1 ½ years and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There’s a lot of value-add to them. They have a really great relationship with HP which has helped us as a small company kind of navigate getting really good service from HP. I don’t think we could have done that on our own. They have a deep technical bench of people and that’s helped us too. We’ve had a lot of legacy things here and they’ve really been able to provide that technical support to work through all the issues that I’m not sure our staff could have done without them.

How did International Integrated Solutions, Ltd perform from a project management standpoint?

I’m happy with the entire support team from the sales and management down to the project management. One of the benefits to them is I can pick up the phone and always get a hold of somebody. I have a dedicated staff that as soon as I pick up the phone, they’re familiar with our environments and what we’ve been doing. I don’t have to go through several people to get to somebody. We use ServiceNow and they have their own different tools. They also have come in and used a lot of our tools here. When they work on a project, they’ll drop people in, and we’ll use things like Asana and Microsoft Teams.

What did you find most impressive about them?

One of the best things about them is they have a deep technical bench of talent that’s been able to help us out with a lot of different projects that we have. They’ve been able to keep up with our needs which is somewhat challenging for a lot of vendors. We have some new staff that really focus on our cloud strategy and they’ve been able to plug right into that, as well as on the Linux/Unix side of things. Whenever I introduce them to another team, they’ve done well and were able to engage with them.

Are there any areas they could improve?

All my experiences with them have been positive. I’m happy with their service.

RATINGS

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer