PointClear Solutions developed a custom payment platform on a tight turnaround. They were responsible for research, user interface, process flow, and development. The team now provides ongoing maintenance.
The payment solution has been widely adopted, processing some $1.6 million a month in revenue. Some early scope changes slowed down the first year of development, but the issue has been resolved. PointClear’s key strength was the critical reasoning skills of their developers.
"They can code very well and they analyze the situation and make sure it works."
Please describe your organization.
Navicure is a cloud-based claims clearinghouse and patient payment solution company. We've recently got into a new market for the patient payments side of the house. It's more of a complete revenue cycle management company now. We deal with the claims on the practice side and the collection of payments from the patients as well.
What is your role and responsibilities?
I'm a product manager for the patient payment side of the platform.
What was your goal for working with PointClear Solutions?
We had a lack of resources. We saw an opportunity to market a new platform. We'd been researching the development for quite some time. We were also having a resource problem here internally and couldn't find the available resources inside the company to start the project. We were also faced with timing concerns. We were afraid that if we took a long time to build the platform and get it on the market we could miss our window.
Please describe the scope of their work.
The scope was development of a payment platform. PointClear Solutions is much more than a development company. They've been great through this whole process. We started from scratch. They did research, usability, UI [user interface], process flows, and workflows. They were involved in the development and creation.
What was your process for selecting PointClear Solutions?
We considered a lot of options. We thought about hiring internally. We considered two or three different third-party developers as well. We landed on PointClear Solutions for a couple reasons. The main reason was they were local. It felt like they could be part of the team here even though they weren't in the building. It worked out. The project manager was a great guy and a great communicator.
Can you give a sense of the size of the initiative? When was the work completed?
It was $1 million plus. That was expected and worth every dime. Our partnership is ongoing for maintenance and updates to the platform.
Do you have any statistics or metrics on the project?
The platform generates a lot of revenue. We're taking more than $1.6 million a month of patient payments. It's a large platform with a lot of potential in the market.
What differentiates PointClear Solutions from other partners?
The PointClear people. You can find developers anywhere, but developers that take the time and care about what they're coding and think about what they're coding is rare. It's one thing for a product manager to come in and say, "These are the requirements. Go do it." These guys take it to a different level. They can code very well and they analyze the situation and make sure it works with the existing processes and workflows. They take their time to make sure it's done right. I appreciate that. I've got a team [in PointClear Solutions] that I can rely on. I don't have to worry about it.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
Our first year, we ran into a couple stumbling blocks when it came to scope. Things happen in production and you realize a problem that you didn't know was there. You have to change the scope. Those changes could have been managed throughout the team better. We've put processes in place to make sure those changes don't affect our releases.