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The Software House

Development Partnership for Mobile Wallet Service

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Software House’s involvement began with developing a minimum viable product and continued with ongoing core development services.

Feedback summary: 

The app is a success in its early stages and has been used by nearly a million users. Software House goes beyond simply fulfilling requests and adds further value by suggesting improvements during development. The agency performs well and is easy to communicate with.

"They didn’t just ask for tasks and then complete them. They actually put thought into it."

BACKGROUND

Please describe your organization.

Our company is a mobile wallet service. We have flipped the shopping cart upside down and made payments a lot faster and more secure.

What is your role and responsibilities?

I’m a project manager.

OPPORTUNITY / CHALLENGE

What was your goal for working with Software House?

They started by helping us with an MVP, a prototype and model to present to investors to show them the concept actually works, and it would be well used. They did such an amazing job we kept them on as a full-time extension of our team and they are doing a lot of the core development today. 

SOLUTION

Please describe the scope of their work.

It’s only development work.

What was your process for selecting Software House with which to work?

I found them through a CTO of a major gaming company in New York. He recommended these guys. They turned out to be really amazing. I’ve done outsourcing before through Canada, Russia, India, and Ukraine. 

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

[It was] $1 million to $10 million

When was the work completed?

It’s open ended and we’re growing the partnership in 2015. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I do, but I can’t release that because we’re still in a stealth beta mode. I can tell you that they’ve completed a Web application in Android and iPhone, a native mobile Web app all within the last 15 months that have been used by less than a million users with no complaints.

Are you satisfied with their performance?

In the beginning, I was leery about using outsourced work again. But, the MVP [minimum viable product] that they did was really amazing. We used two of their developers with two of our developers here. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it. Within the first three weeks, one of the developers told me I was wrong and that this was not how we should do it. That earned my respect because he was right. I appreciated that. I trusted him to do it a different way. He showed a faster, quicker, and more secure way.

Is there anything unique about Software House that really makes them stand out, compared to other online marketing companies?

They have the ability to work with other third-party integrators. Because we’re a thin tech company, we have to deal with Visa, MasterCard and a lot of banks and other security companies associated with it. I never have to have a three-way call or a forwarded email. I’m comfortable with them talking directly to those third parties directly. There was no language barrier. They definitely go above and beyond in that area as well.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

They’re doing such great work, and we’re constantly asking for more people. The ramp up time to get a new person or a new quote on a new person creates a delay. It can take 30 to 35 days to find a person since they only bring in really qualified resources. That can create a headache for us since we want to scale faster.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer