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Symphony Solutions

Custom Development for AI Gaming Platform

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Symphony Solutions developed software for an AI-based personalization engine in the gaming industry. The team was responsible for end-to-end development for the client’s SaaS product.

Feedback summary: 

The development provided by Symphony Solutions has allowed the internal team to continue winning new business while also further developing existing client relationships. Symphony Solutions has a strong work ethic and company ethos, producing quality products that exceed expectations.

“Symphony Solutions does great work, but they also have a fantastic company culture.”

BACKGROUND

Introduce your business and what you do there.

I am the CTO of Graphyte AI, a real-time personalization and recommendation engine. Our SaaS platform is primarily targeted at the betting and gaming industry

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symphony Solutions?

We had a bare-bones MVP solution that we were going out to market with and we were looking to turn that into a full commercial software product that could underpin the business, taking it from idea to reality.

SOLUTION

What was the scope of their involvement?

Symphony Solutions developed all facets of our software platform. We run continuous development processes on our products and their team provides end to end services, from software development and testing.

What is the team composition?

We have a team of six or seven at Symphony Solutions, headed up by a service delivery manager who is our main point of contact. We also have regular catch up sessions with the CEO and the country manager.

How did you come to work with Symphony Solutions?

I inherited Symphony Solutions as a development partner in a previous role and was really impressed with their work. As soon as we had a need, I got in touch with the owner of Symphony Solutions.

How much have you invested with them?

We have invested roughly £300,000 (approximately $391,000).

What is the status of this engagement?

Our ongoing engagement with Symphony Solutions began in November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The work they produce has been integral in winning business and expanding out to multiple brands in the marketplace. Thanks to their work, we have been creating new product verticals. Symphony Solutions has been crucial in developing existing client relationships.

How did Symphony Solutions perform from a project management standpoint?

Symphony Solutions is incredibly transparent. We have regular video conferencing standups in the morning and communicated extensively through Slack. Additionally, we have monthly governance meetings. 

What did you find most impressive about them?

Symphony Solutions does great work, but they also have a fantastic company culture. They’ve instilled an exceptional corporate culture across multiple offices. They all have the same values, goals, and ideals. Working with a company with that kind of strong ethos is inspiring. 

Are there any areas they could improve?

Overall, they do a great job but should continue to improve their cross-customer consistency and knowledge sharing so that we can benefit from their knowledge and experience in other engagements.

Do you have any advice for potential customers?

Really put your arms around them and treat them as part of your team and your company. Don’t see them as separate, you get as much out of the relationship as you put in.

RATINGS

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer