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Django Stars

CRM for Software Development Firm

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 4.5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Django Stars handled the first phase of development of a complex multitenant CRM, building both the frontend and backend. Functionalities include email, chat features, and phone call integration.

Feedback summary: 

While there aren’t any numbers to measure success yet, the deliverables are excellent. Their knowledgeable engineers offset the issues that came up with sticking to the timeline and budget. Potential clients should spend time upfront creating wireframes for the product they wish to receive.

"We’re happy with Django Stars’ work so far."

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of Solastis Solutions. We’re based in Singapore and are developing a CRM that’s aimed at the Asian and Australian markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Django Stars?

Developing a CRM is a big initiative for which we needed a multitenant structure. Multiple customers would be buying and using the system, which comes with a level of complexity.

SOLUTION

What was the scope of their involvement?

We provided the requirements and wireframing, and Django Stars handled programming and project management according to our instructions. They used the Python Django framework on the backend, and they delivered whatever we asked for, including email functionalities, telephone integration, chat features, and so on.

What is the team composition?

They assigned a project manager, a couple of backend engineers, a couple of frontend coders, and two QA specialists for testing purposes.

How did you come to work with Django Stars?

We were looking for a company that could deliver the right services, so I searched on Google and visited Clutch’s website. I found good ratings for Django Stars and decided to meet with them. We visited them to discuss the project and liked their working style, so we decided to proceed with the first phase of development.

What is the status of this engagement?

We started working with Django Stars in July 2017. The first development phase was completed around May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any statistics, but the quality of work has been good. All functionalities work as expected, and while there are some bugs, this happens in every project. We’re happy with Django Stars’ work so far.

How did Django Stars perform from a project management standpoint?

Project management has been decent so far, though there’s room for improvement. We used Jira for issue tracking, Confluence for the wiki and documentation, and InVision for mockups. We also used Slack, Skype, and email for communication.

The project got slightly delayed, and cost control was also somewhat lacking. While the quality was good, we felt worried at times about the escalating costs and delayed timeline.

What did you find most impressive about them?

We haven’t worked with other development companies before for this kind of work, so I can’t really mention something that makes Django Stars stand out. However, their quality of work is solid and their engineers are experienced. If the client can control de cost, they should get a high-quality product.

Are there any areas they could improve?

They need to improve in managing customer expectations, budgets, and time management. The customer is always interested in when a project will be finished and what costs it will entail. I think they need to put some work in this department.

Do you have any advice for future clients of theirs?

Any potential customers should spend a reasonable amount of time in putting their own products onto wireframes. If they simply go to Django Stars with a concept, their engineers may find it difficult to understand what exactly is needed. Clients should prepare their wireframes in advance and present them to the Django Stars team, who will take the project forward from there.

RATINGS

5.0
Overall Score They’re a good partner as long as clients can take control of the schedule and cost.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The project got delayed beyond acceptable timelines on some occasions.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They have experienced engineers and the quality of work is good.
  • 5.0 NPS
    Willing to refer