App and Software Dev for IT company

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Facile Consulting worked in the Microsoft Tech Stack on the backend and frontend and also in mobility. They developed a restaurant-based application and automated a dashboard solution for a cable company.

Feedback summary: 

The products delivered brought satisfaction and appreciation for Facile Consulting’s strong technical expertise. In particular, their skills in Microsoft Tech Stack bring strong value to their partnerships. With excellent project management, the team delivers high-quality results.

“Anything that we come across on Microsoft Tech Stack, they are our go-to partners.”

BACKGROUND

Introduce your business and what you do there.

Suventure Services is an IT services company. We work backend development, mobility, and the Internet of things. We have been in business for five years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Facile?

We needed an outside vendor and strategic partner.

SOLUTION

What was the scope of their involvement?

They’ve helped us in Microsoft Tech Stack primarily on the backend and frontend, and also in some mobility.

One of the projects they helped us with was an end-to-end solution for a restaurant-based application for one of our U.S. customers. The backend was on the Microsoft Tech Stack. The frontend was primarily on iOS and Android. They were responsible for the development. Our end client had a designer based out of Europe. Some minor pieces of the design were done by Facile. The app allows customers to book a table, look at the menu, and order their meal in advance. They can also make the payment on the app.

The second project was a dashboard for a cable channel company in India. We developed a solution with the help of Facile. It was an enterprise work primarily done on Microsoft Tech Stack. In India, there was a mandate a couple of years ago that digital set-top boxes were mandatory. Every year, cable operators were giving the cable to the TV sets, which was stopped. They wanted everything to go through the set-top box. The personal intent is revenue for the government through sales and taxation. The CEO of the cable company wanted to know how many set-top boxes have been sold, installed, and are active. This status needed to be collected through spreadsheets in a manual way, which was all automated. While this was automated, data was being stored for analysis, and it was presented in a dashboard to the top management. The top management could monitor the progress of the coverage and the target. This data is presented to high-level leaders.

How did you come to work with Facile?

We worked with the team in the past in previous organizations. We know their capabilities. Anything that we come across on Microsoft Tech Stack, they are our go-to partners.

How much have you invested with them?

We invested $30,000–$40,000.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The restaurant app has been deployed in mall food courts and places like that. From a scale of 1 to 10, I would say the feedback is 9+. My clients are satisfied and there are no complaints. Facile is very strong from the technical perspective.

How did Facile perform from a project management standpoint?

Most of the projects are co-managed. We had good support from their senior management. Mostly, we aligned with the customer process and app processes there. We worked in Agile methodologies. They’re above average with project management. They were very proactive. They were good with follow-up and things were in place. The work promised to us was delivered on time.

What did you find most impressive about them?

I’m impressed by the senior folks there that come from a core technical background. Their technical skills are in Microsoft Tech Stack primarily. That’s what makes us go back to them.

Are there any areas they could improve?

In certain cases, there are multiple resources required a particular project. They could have mobilized more people in a shorter time. They stand for quality though. Even if there is a little delay, they don’t compromise on the quality.

RATINGS

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer