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Eastern Peak

App Development for Education Test Prep Company

Overall rating: 

4.5

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Eastern Peak Software provided a variety of services for the client as they built their learning management system including technical writing and development management.

Feedback summary: 

Eastern Peak Software contributes quality work and and helps the client achieve their business goals. The agency is praised for their flexibility and ability to quickly scale up. Eastern Peak Software is highly recommended to others.

"They [Eastern Peak Software] will deploy a correct solution to reach your goals. It feels like you can beat the deadlines with them, and that is very valuable."

BACKGROUND

Please describe your organization.

Maximum Education is a test prep educational company that operates in the Russian Federation.

What is your position?

I am the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Eastern Peak Software?

We needed them to build, quite rapidly, a learning management system and a variety of instruments to engage our students online. We are sort of a hybrid company, we teach both in class and online settings. Two years ago, we were a startup company, and we engaged Eastern Peak in this project of rapidly developing the first and second iteration of the learning management system as well as some marketing tools that come along, like the website and different things that accompany our business. Eastern Peak helped build the LMS, a couple of websites, and connect us into one system that helps market and deploy our services.

SOLUTION

Please describe the scope of their involvement in detail.

It would be hard for me to go deep into the technologies they used because that is a question for a more technical person. In general, the work they did for us is from conceptualizing the tasks at hand, understanding what needs to be done. They provided all sources of writing, technical documents and product specification, product plan, and then managing the development process.

The whole thing was outsourced. It was only a product manager on our side who was overseeing the process. They created the first version of the product outline, the product specifications, and then deployed a team that created all of the materials we use. It's hard for me to say exactly what technologies they used.

How did you come to work with Eastern Peak Software?

We found them through references from people I know.

Could you provide a sense of the size of this initiative in financial terms?

I can't say what it is exactly, but it varies based on the complexity of the task.

What is the status of this engagement?

The project is still ongoing. We started working with them about two and a half years ago, more or less, with different levels of intensity. Some were very intense, and some were less, such as when we had the offseason in terms of development.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The most important thing for us was moving fast, and achieving our business goals. It helped us go to market fast. We were able to create an online presence in record time.

How did Eastern Peak Software perform from a project management standpoint?

What's good is the flexibility they provide with different types of knowledge, different types of developers, the ability to scale up quickly, and the ability to scale down when needed. When you know what you want to do, they are a good partner to execute that. They are flexible in terms of their approach and their skills.

What distinguishes Eastern Peak Software from other providers?

It's hard for me to say since I don't have a lot of experience with other companies. I think if I had to estimate this based on what I know and what I hear, mainly, it is Eastern Peak's flexible approach, their ability to meet deadlines. They will deploy a correct solution to reach your goals. They're not as bureaucratized as the large IT [information technology] shops. It feels like you can beat the deadlines with them, and that is very valuable.

Is there anything Eastern Peak Software could have improved or done differently?

The flexibility has its own downside. When you're flexible and you're modeled like that, then you're not as structured as other companies. It seems to me that they are growing, that they will go that way as they become bigger. You have to have more processes at hand. The key is to keep that flexibility while growing and have more structured processes.

RATINGS

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer