# Top BPO Companies in Zagreb

Recommended BPO companies in Zagreb include Significo, Mplus, heloo, CoreX, ECHO Contact Center, OB2B, M+ Group, Virtual Office, ProCall, EQUESTRIS.



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## List of the Best Top BPO Companies in Zagreb

Ratings Updated: Sep 12, 2026


### [Significo](https://clutch.co/profile/significo)
#### 5 out of 5 star rating (6 reviews)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 50 - 249 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 40% Call Center Services
- 40% CRM Consulting and SI
- 10% Customer Service Outsourcing

#### Company description
Significo is a customer service outsourcing company known for its expertise in enhancing customer satisfaction and loyalty programs. Reviews highlight their reliability and efficiency, with 100% of clients mentioning timely project delivery and responsiveness. Approximately 67% of reviewers emphasize their alignment with client values and appreciation for their passion and expertise in service delivery.
[Visit Website](https://www.significo.hr/en/)


#### Experience in 2 industries

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
[Read All Reviews](https://clutch.co/profile/significo?verified=true#reviews)

##### Automotive Experience
Significo demonstrates strong expertise in the Automotive industry, particularly in customer support and after-sales services. Clients appreciate their timely project management and consistent communication, which have led to measurable improvements in customer satisfaction and increased sales. The company is recognized for its value-driven approach and alignment with client values, making it a suitable partner for automotive businesses seeking to enhance customer engagement and operational efficiency.
- 2 reviews for automotive industry
- 2 reviews are 5 stars
- $10,000 – $49,000 avg. project cost
- Customer Support Services for Car Dealer (5.0/5, Dec 6, 2023): Significo provides customer support services to a car dealer. They communicate general information about the client's products and services to end clients and forward information for second-level services. [Read Full Review](https://clutch.co/go-to-review/significo/254316)
- Call Center Services for Automotive Services Company (5.0/5, Jun 26, 2025): Significo provided digital marketing services for an automotive company. The team worked on e-mobility and after-sales marketing campaigns. [Read Full Review](https://clutch.co/go-to-review/significo/385359)

##### Energy & natural resources Experience
Significo has demonstrated strong expertise in the Energy & Natural Resources sector, particularly in enhancing customer care for INA d.d. Their commitment to seamless service, rapid adaptability, and emphasis on customer satisfaction has led to measurable improvements in loyalty program engagement and reduced response times. Clients appreciate Significo's reliability, passion, and alignment with company values, suggesting they are well-suited for businesses seeking to optimize customer experience in this industry.
- 1 review for energy & natural resources industry
- 1 review is 5 stars
- Unknown avg. project cost
- Customer Support Services for Oil & Gas Company (5.0/5, Feb 15, 2024): Significo provides customer support services for an oil and gas company's users through email and phone. The team processes inquiries, provides users with information, and exchanges and allocates coupons. [Read Full Review](https://clutch.co/go-to-review/significo/269143)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
[Read All Reviews](https://clutch.co/profile/significo?verified=true#reviews)
- Less than $10,000 (1 reviews)
- $50,000 to $199,999 (1 reviews)

#### Very responsive

Significo is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.

#### 3 reviews from clients near Zagreb

Review Rating from Clients - 5.0 out of 5.0
- Overall: 5.0
- Quality: 5.0
- Schedule: 5.0
- Cost: 5.0
- Willing to Refer: 5.0

Local clients commend Significo for their professional approach, adaptability, and high-quality support in projects ranging from customer care to loyalty programs. They appreciate the company's dedication, timely delivery, and focus on building long-term, value-driven relationships.
[Read Local Reviews](https://clutch.co/profile/significo?verified=true#reviews)

---

### [Mplus](https://clutch.co/profile/mplus-1)
- 10,000+ employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% AI Development
- 30% Call Center Services
- 10% Customer Service Outsourcing
- 10% Digital Strategy
- 20% HR Consulting
- 10% Recruiting

#### Company description
Founded in 2007, Mplus is a call center company. Their team provides Call Center Services and Artificial Intelligence.
[Visit Website](https://mplusgroup.eu/)


---

### [heloo](https://clutch.co/profile/heloo)
- 250 - 999 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Call Center Services
- 80% Customer Service Outsourcing
- 10% Sales Outsourcing

#### Company description
Heloo, a Customer Service Outsourcing company, is based in Zagreb, Croatia. Founded in 2017, the team specializes in Customer Service Outsourcing and Call Center Services.
[Visit Website](https://heloo.com/)


---

### [CoreX](https://clutch.co/profile/corex)
- $10,000+ minimum project size
- < $25 average hourly rate
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 25% Call Center Services
- 55% Customer Service Outsourcing

#### Company description
CoreX is a Customer Service Outsourcing company. In Zagreb, Croatia, the team focuses on Customer Service Outsourcing and Call Center Services.
[Visit Website](https://corex.cx/)


---

### [ECHO Contact Center](https://clutch.co/profile/echo-contact-center)
- 50 - 249 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 60% Call Center Services
- 20% Customer Service Outsourcing

#### Company description
ECHO Contact Center is a call center. In Boston, Massachusetts and Zagreb, Croatia, their midsize team offers Call Center Services and Back Office Outsourcing. The agency was launched in 2001.
[Visit Website](https://www.echocenter.com)


#### 50% of employees work in Zagreb office
Zagreb, Croatia
Ulica grada Vukovara 284
151 - 200 employees
+385.1202.3600
[See All Locations (2)](https://clutch.co/profile/echo-contact-center#location)

---

### [OB2B](https://clutch.co/profile/ob2b)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Business Consulting
- 80% Sales Outsourcing

#### Company description
OB2B is a small Sales Outsourcing company. Founded in 2013, the team specializes in Sales Outsourcing and Business Consulting.
[Visit Website](https://ob2b.io)


---

### [M+ Group](https://clutch.co/profile/m-group)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 30% Call Center Services
- 20% Customer Service Outsourcing
- 20% Marketing Strategy
- 20% Sales Outsourcing
- 10% Direct Marketing

#### Company description
Phone answering service M+ Group is headquartered in Zagreb, Croatia. Established in 2007, the team specializes in Call Center Services and Marketing Strategy.
[Visit Website](http://www.mpluscc.com/hr)


---

### [Virtual Office](https://clutch.co/profile/virtual-office-0)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 10% Branding
- 10% Corporate Training & Coaching
- 20% Ecommerce Marketing
- 10% Business Consulting
- 20% Sales Outsourcing
- 10% Web Design

#### Company description
Based in Zagreb, Croatia, Virtual Office is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Sales Outsourcing.
[Visit Website](https://www.virtual-office.hr/)


---

### [ProCall](https://clutch.co/profile/procall)
- 50 - 249 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 100% Call Center Services

#### Company description
ProCall is a midsize answering service headquartered in Zagreb, Croatia. The team focuses on Call Center Services.
[Visit Website](https://procall.hr/)


---

### [EQUESTRIS](https://clutch.co/profile/equestris)
- $10,000+ minimum project size
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Branding
- 20% Call Center Services
- 10% Customer Service Outsourcing
- 20% Digital Strategy
- 20% Business Consulting
- 20% Public Relations

#### Company description
PR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
[Visit Website](https://equestris.hr/eng/)


---

### [IN2 Group](https://clutch.co/profile/in2-group)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 250 - 999 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 40% Custom Software Development
- 30% Back Office Outsourcing
- 30% IT Managed Services

#### Company description
Midsize custom software development company IN2 Group, is located in Zagreb, Croatia and Serbia. Their services include Custom Software Development and Back Office Outsourcing.
[Visit Website](http://www.in2.hr/en)


---

### [GELD DATA d.o.o.](https://clutch.co/profile/geld-data-doo)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 30% Back Office Outsourcing
- 10% Call Center Services
- 10% Customer Service Outsourcing
- 40% IT Managed Services
- 10% Sales Outsourcing

#### Company description
Founded in 1992, GELD DATA d.o.o. Is a small IT managed services company in Zagreb, Croatia. Their team offers IT managed services and Back Office Outsourcing.
[Visit Website](https://geld.hr/)


---

### [Dekada Komunikacije](https://clutch.co/profile/dekada-komunikacije)
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 10% Search Engine Optimization
- 20% Web Design
- 20% Web Development

#### Company description
Small telephone answering service Dekada Komunikacije, is in Zagreb, Croatia. Their services include Call Center Services and Web Design.
[Visit Website](https://dekada.hr/)


---

### [UTILITER d.o.o.](https://clutch.co/profile/utiliter-doo)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 5% API Development
- 10% Custom Software Development
- 5% AI Development
- 5% Call Center Services
- 5% Customer Service Outsourcing
- 10% Document Digitization & Management
- 5% IoT Development
- 20% IT Managed Services
- 10% Mobile App Development
- 5% Wearable App Development
- 5% Web Design
- 15% Web Development

#### Company description
UTILITER d.o.o., an IT managed services company, specialize in IT managed services and Web Development. They were launched in 2006.
[Visit Website](https://utiliter.com/)


---

### [Go2human Hub](https://clutch.co/profile/go2human-hub)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 100% Back Office Outsourcing

#### Company description
Go2human Hub is a Back Office Outsourcing company. The small Zagreb, Croatia-based team offers Back Office Outsourcing. The agency was launched in 2019.
[Visit Website](https://hub.go2human.com/)


---

### [InstantOffice](https://clutch.co/profile/instantoffice)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 100% Back Office Outsourcing

#### Company description
InstantOffice is a Back Office Outsourcing company. Headquartered in Zagreb, Croatia, the firm was launched in 2013. Their services include Back Office Outsourcing.
[Visit Website](https://instantoffice.hr/)


---

### [Scalable Global Solutions JSC](https://clutch.co/profile/scalable-global-solutions-jsc)
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 20% Customer Service Outsourcing
- 20% Finance & Accounting Outsourcing (FAO)
- 20% Business Consulting
- 20% Recruiting

#### Company description
Scalable Global Solutions JSC is a Business Consulting company. Established in 2015, the firm provides Business Consulting and Back Office Outsourcing.
[Visit Website](https://sgs-daas.com/investment-presentation/)


---

### [Lighthouse Advisory](https://clutch.co/profile/lighthouse-advisory)
- $1,000+ minimum project size
- $100 - $149 average hourly rate
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 5% UX/UI Design
- 20% Custom Software Development
- 5% Corporate Training & Coaching
- 5% Business Consulting
- 20% Mobile App Development
- 5% Product Design
- 15% Sales Outsourcing
- 5% Web Design
- 20% Web Development

#### Company description
In Zagreb, Croatia, Lighthouse Advisory is a custom software development firm. They provide Custom Software Development and Web Development.
[Visit Website](https://www.lighthouse-advisory.io/)


---

### [Business Club 5](https://clutch.co/profile/business-club-5)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 35% Back Office Outsourcing
- 30% Event Management
- 35% Business Consulting

#### Company description
Business Club 5 is a Business Consulting company. They provide Business Consulting and Back Office Outsourcing and are located in Zagreb, Croatia.
[Visit Website](https://businessclub5.com/)


---

### [POSTER](https://clutch.co/profile/poster)
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 30% Document Digitization & Management
- 70% Video Production

#### Company description
Launched in 2005, POSTER is a small Zagreb, Croatia-based video production company. Their services include Video Production and Document Digitization & Management.
[Visit Website](https://www.poster.hr/)


---

### [Qualia Data Sciences](https://clutch.co/profile/qualia-data-sciences)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% AI Development
- 20% BI & Big Data Consulting & SI
- 20% Blockchain
- 20% Back Office Outsourcing
- 20% Market Research

#### Company description
Qualia Data Sciences is a small Market Research company. They offer Market Research and BI & big data consulting & SI and were established in 2010.
[Visit Website](https://qualiadatasciences.com/)


---

### [Medium VA Ltd.](https://clutch.co/profile/medium-va)
- Freelancer employees
- Sesvete, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Accounting
- 40% Back Office Outsourcing
- 20% Ecommerce Marketing
- 20% Recruiting

#### Company description
Medium VA Ltd., a Back Office Outsourcing company, provide Back Office Outsourcing and Accounting. They were launched in 2022.
[Visit Website](https://medium-va.hr/)


---

### [Apricot-Link](https://clutch.co/profile/apricot-link)
- $5,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Žažina, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 100% Call Center Services

#### Company description
Apricot-Link is a call center service. Based in Žažina, Croatia, the agency focuses on Call Center Services.
[Visit Website](https://apricot-link.com/)


---

### [City Connect](https://clutch.co/profile/city-connect)
- 250 - 999 employees
- Varaždin, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 20% Call Center Services
- 10% Customer Service Outsourcing
- 20% IT Strategy Consulting
- 20% Marketing Strategy
- 20% Staffing

#### Company description
City Connect is a Marketing Strategy company. Located in Varaždin, Croatia, their team focuses on Marketing Strategy and IT strategy consulting.
[Visit Website](https://citycc.eu/)


---

### [RSM](https://clutch.co/profile/rsm-3)
#### 5 out of 5 star rating (1 reviews)
- $5,000+ minimum project size
- $100 - $149 average hourly rate
- 250 - 999 employees
- Koprivnica, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 40% Accounting
- 20% Back Office Outsourcing
- 20% Finance & Accounting Outsourcing (FAO)
- 10% HR Consulting
- 10% Staffing

#### Company description
RSM is a consulting firm specializing in data migration and system integration services, particularly for transitioning systems to Microsoft Dynamics 365. Feedback highlights their comprehensive assistance in centralizing systems and effective project management. While 100% of the reviews note the firm's availability and support, ongoing learning is acknowledged as an area for mutual growth.
[Visit Website](https://www.rsm.global/malaysia/service/business-process-outsourcing)


#### Accessible
Clients appreciate RSM's consistent accessibility and responsiveness throughout their engagement. Feedback highlights that RSM is always available for meetings and provides valuable resources such as instructional videos. For instance, one client noted, "I appreciate that RSM is always available when we need them; I can schedule a meeting, and they hop on to walk us through processes." Overall, the sentiment regarding accessibility is highly positive, indicating RSM's commitment to client support.

#### Experience in 1 industry

RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities.
[Read All Reviews](https://clutch.co/profile/rsm-3?verified=true#reviews)

##### Nonprofit Experience
RSM has demonstrated significant expertise within the Nonprofit sector, particularly through their work with the Air Force Aid Society. Clients praised RSM's effective management of data migration to centralized systems, leading to improved communication and marketing outcomes. The ongoing support and availability of RSM's team have been highlighted as strengths, contributing positively to project success. Overall, RSM is positioned as a reliable partner for Nonprofits seeking to enhance their operational efficiency and fundraising capabilities.
- 1 review for nonprofit industry
- 1 review is 5 stars
- Unknown avg. project cost
- Data Migration for Charity Organization (5.0/5, Apr 4, 2022): A charity organization hired RSM to oversee their data migration from Blackbaud to Microsoft Dynamics 365. The goal is to centralize the organization’s system in order to access information more easily.
 [Read Full Review](https://clutch.co/go-to-review/rsm-3/2505)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value.
[Read All Reviews](https://clutch.co/profile/rsm-3?verified=true#reviews)

#### 26% of employees work in Koprivnica office
Koprivnica, Croatia
Josipa Vargovića 2, pp 87
10 - 15 employees
+385 48 622 063
[See All Locations (2)](https://clutch.co/profile/rsm-3#location)

---

### [Mons Claudius](https://clutch.co/profile/mons-claudius)
- $25,000+ minimum project size
- $25 - $49 average hourly rate
- 2 - 9 employees
- Koprivnica, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 5% UX/UI Design
- 5% Content Marketing
- 5% Content Writing Services
- 20% Corporate Travel Management
- 10% Customer Service Outsourcing
- 20% Digital Strategy
- 5% Document Digitization & Management
- 5% Email Marketing
- 5% Language Interpretation
- 15% Business Consulting
- 5% Social Media Marketing

#### Company description
Located in Koprivnica, Croatia, Mons Claudius is a Corporate Travel Management company. They focus on Corporate Travel Management and Digital Strategy and were established in 2025.
[Visit Website](https://www.monsclaudius.com)


---

### [Echo](https://clutch.co/profile/echo)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 50% Customer Service Outsourcing

#### Company description
Phone answering service and Customer Service Outsourcing company Echo was founded in 2001. The company offers Call Center Services and Customer Service Outsourcing.
[Visit Website](http://www.echo-centar.hr/en)


---

### [Troha Infinitus](https://clutch.co/profile/troha-infinitus)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Velika Gorica, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 60% Call Center Services
- 10% Customer Service Outsourcing
- 30% Sales Outsourcing

#### Company description
Troha Infinitus is a Velika Gorica, Croatia-based phone answering service. They specialize in Call Center Services and Sales Outsourcing.
[Visit Website](http://www.infinitus-kroatien.eu/hr/)


---

### [Tango Komunikacije](https://clutch.co/profile/tango-komunikacije)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 10 - 49 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 54% Call Center Services
- 36% Customer Service Outsourcing
- 10% Market Research

#### Company description
Tango Komunikacije is an answering service company. Headquartered in Zagreb, Croatia, the team provides Call Center Services and Customer Service Outsourcing.
[Visit Website](http://www.tango.hr/)


---

### [Stellina Sky One j.d.o.o.](https://clutch.co/profile/stellina-sky-one-jdoo)
- 2 - 9 employees
- Zagreb, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 100% Back Office Outsourcing

#### Company description
Stellina Sky One j.d.o.o. Is a Back Office Outsourcing company founded in 2020. Their services include Back Office Outsourcing.
[Visit Website](https://www.stellinaskyone.hr/)


---

### [Valdez Business Services](https://clutch.co/profile/valdez-business-services)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 2 - 9 employees
- Varaždin, Croatia

#### Services Provided - Allocation of Expertise by Percentage
- 30% Call Center Services
- 20% Marketing Strategy
- 15% Translation
- 35% Web Design

#### Company description
Headquartered in Varaždin, Croatia, Valdez Business Services is a small web design agency. Their services include Web Design and Call Center Services.
[Visit Website](http://www.valdez.hr/en/)


---


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