How does your company implement this platform or software?
I had been working with SiteGround for two-and-a-half months and had three different websites hosted by them. In the first month, everything was great. After 30 days, my website stopped working or got very slow every day. I asked them what was happening and they said that the site had a lot of CPU usage, although I hadn’t changed anything on my websites.
I told them that I didn’t have the problem in the first 30 days and they responded by saying that because my account was over 30 days old, they couldn’t issue a refund and cancel the hosting. I couldn’t run my website that way, so I left and transferred the sites to another server.
I spent a lot of time chatting with their support and there were more than 10 tickets issues. Every time they told me the problem was fixed, something else popped up two days later. They went over the problems they were experiencing with the e-commerce side step by step, but ultimately, I decided to stop and asked them to refund my money for the three different accounts I had. Unfortunately, that was impossible.
What type of client is an ideal candidate? Who should possibly avoid these platforms?
All real businesses that have professional websites and online customers should avoid this service.
What cost factors should clients keep in mind when considering this tool?
There are no extra costs. However, they do encourage you to upgrade your plan and pay more but the trouble still remains.
Was your company considering other platforms? Why this platform?
Unfortunately, most hosting review websites—including Clutch—recommends SiteGround as one of the best worldwide hosting providers. I also found their advertising on Instagram, Facebook, and on other websites. They claim that they’re the best for WordPress and WooCommerce.
On an annual or monthly basis, how much does your company spend to utilize the platform?
We spent $11.95 per month per website.