Swiss privacy for your IT

4.3
10 reviews
Made for

Developers or customers like large data needs with strict security requirements

Not for

Simple cloud hosting or those seeking hosting with US-located data centers

 
No free trial
 
Quotes available
Pricing details

Features

Features

Options:
  •  SSD
  •  SSL Certificates
  •  API controls
  •  Backups
Apps:
  •  WordPress
  •  Drupal
  •  Joomla
  •  Magento

Performance

  •  SLA
  • Guaranteed Uptime: Variable
  • Provisioning time: Under 5 min
Free Support:
  •  Phone
  •  Chat
  •  Guides

Pricing

Basic info

 
No free trial
 
Quotes available

Custom configuration quotes available

Vendor Pricing

Reviews

4.3
10 reviews
Sort by
 
Survey Response
May 17 2016

Instantaneous Customer Service Makes Work Easier on Employees

5.0

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
4.0
See More
the reviewer
 
$250 - $1,000/yr. spend
 
Arts, entertainment & music
 
11 - 50 employees
 
Hartford, MI
Owner
1
The Review

Recommendations:

I would highly recommend SecureRack to organizations because of how simple yet effective this service is. Not to mention the reasonably priced rates of SecureRack that still provides great service. The only negative thing is the recent security slips that may cause businesses to worry, but I still have my faith in the service and plan on sticking with it for a long time.

Experience:

Of all of the services that we sorted through, SecureRack seemed to be the most cost effective as well as having great customer reviews. SecureRack's customer service, while we were transitioning to their service, was also superb and were open to answering questions while maintaining patience as we worked together. This showed my company that they really care about providing the best service possible to all of their customers.

We needed to make the transition between services because the previous service that we used was not secure enough to provide our customers with the best experience. The previous service’s prices were also increasing at an outrageous rate. We use SecureRack exclusively for backing up our websites. SecureRack has been a great addition to our company and allows for us to effectively please our own customers. Their performance has made everything less stressful for me, as a business owner, as well as allowing me to worry about other issues within the company. It has benefited my organization substantially and for a lower price than competitors with service just as good, or rather better. There is nothing that I would change about the service and I am very appreciative towards the great service.

Pros:

I like the customer service which allows for my organization to solve issues regarding the service almost immediately. This makes it easier for my employs to focus their energy on other areas of work and makes business flow smoothly.

Cons:

I have had a few security concerns in the last few weeks, but nothing too major. I would like to have a bit more confidence in the program to ensure that my business will continue to be successful. It would be amazing to see more improvement in security as well as some more reassurance from the company. The service was running perfectly up until this point and I have faith that this is a small hiccup that won't cause future problems.

 
Survey Response
May 16 2016

User Friendly and Secure Service from SecureRack

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
See More
the reviewer
 
$10,001 - $100,000/yr. spend
 
Manufacturing
 
51 - 200 employees
 
Aurora, CO
Executive, Administration
1
The Review

Recommendations:

If you want speed and security, this is the way to go.

Experience:

We weren’t happy with security breaches across the industry so we wanted to go with a company that could put our security as a top priority. We also wanted to have a fast system to run all our info on without worrying about down time and having to call the tech desk every day. They give us 24/7 support with no prompters. We use servers and cloud storage along with security for all cloud services. We haven’t lost a single minute of down time. Before we would lose 1 hour away. They have performed above the job.

Pros:

User-friendly but very secure at the same time.

Cons:

None, but they could lower the price a little.

 
Survey Response
May 18 2016

The Most Secure Cloud I Know

3.5

Features: 
4.0
Ease of use: 
4.0
Support: 
3.5
Willing to refer: 
4.5
See More
the reviewer
 
Less than $250/yr. spend
 
Gambling
 
2 - 10 employees
 
Bandy, VA
President, Sales
1
The Review

Recommendations:

No recommendations. Just keep on doing what you are doing.

Experience:

It is the most secure cloud that I know of. My organization uses the cloud features. SecureRack met our expectations.

Pros:

The security features.

Cons:

I do not hate it I love everything about it.

 
Survey Response
May 18 2016

A Robust, User-Friendly Platform

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
See More
the reviewer
 
$10,001 - $100,000/yr. spend
 
Retail
 
201 - 500 employees
 
South Bend, IN
Senior Manager, IT
1
The Review

Recommendations:

SecureRack is reliable, unique, outstanding, secure and customer friendly.

Experience:

Secure Racket provides a well robust, cost-effective, reliable, scalable, security and easy adaptability service with our platform. Before, bandwidth and effective data migration was an issue. We use backup and web hosting. It is user friendly with security and easy integration into our platform.

Pros:

Robust and user-friendly.

Cons:

Data migration needs improvement.

 
Survey Response
May 17 2016

Friendly Srevice with Improved Quality

4.0

Features: 
3.0
Ease of use: 
3.0
Support: 
3.5
Willing to refer: 
4.0
See More
the reviewer
 
$1,001 - $10,000/yr. spend
 
Consumer Products
 
501 - 1,000 employees
 
Portland, OR
Executive, Customer Service
1
The Review

Recommendations:

They have good customer service.

Experience:

They were chosen for the friendliness of service. It has improved service quality for us.

Pros:

Easy to use.

Cons:

I am dissatisfied with the customer service.

 
Survey Response
May 17 2016

High Performance, Strong Security

4.5

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
See More
the reviewer
 
$10,001 - $100,000/yr. spend
 
Transportation
 
51 - 200 employees
 
Derry, NH
Manager, Business Development
1
The Review

Recommendations:

Take a thorough look at the options. Make sure it is the right fit for you.

Experience:

With security in the forefront and focus, we were guided with care through the process. Planning seamed effortless with the assistance provided. We use them for cloud. The performance is at the 99% level. The performance and security equals a new level of confidence.

Pros:

The level of support and ease of use.

Cons:

The expansion capabilities!

 
Survey Response
May 17 2016

Large Volume Data Needs

4.5

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.5
See More
the reviewer
 
$1,001 - $10,000/yr. spend
 
Arts, entertainment & music
 
11 - 50 employees
 
Florence, KY
Director, Human Resources
1
The Review

Recommendations:

I fully recommend it. If you have any problems, the customer service team will not hesitate to solve it.

Experience:

We had large-volume data needs that SecureRack handled very efficiently. Shared storage, firewalls, and 64 GB RAM. The largest benefit I have noticed from SecureRack is the amazing customer service. Any problem or question I have had has been answered quickly and efficiently by their team.

Pros:

The amount of storage and the customer service. It's so versatile, anyone can use it.

Cons:

I wish that servers being backed up could be included in all packages.

 
Survey Response
May 16 2016

15% Increase in Hacking Detection with SecureRack

3.5

Features: 
3.0
Ease of use: 
3.5
Support: 
4.5
Willing to refer: 
3.0
See More
the reviewer
 
$250 - $1,000/yr. spend
 
Information Technology
 
11 - 50 employees
 
Houston, TX
Associate, IT
1
The Review

Recommendations:

Increase the speed on cloud for Linux system.

Experience:

We needed a new platform. The issue was to discern more easily and accurately the users' logins. We use the dedicated backup server. It has performed well with 15 percent increase in hacking detection.

Pros:

The simplicity of server set up but less pricey would be great.

Cons:

Database analysis is a bit fuzzy

 
Survey Response
May 16 2016

Cloud Hosting from SecureRack, But Unsecure Customer Relations

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.0
See More
the reviewer
 
$250 - $1,000/yr. spend
 
Information Technology
 
51 - 200 employees
 
Salem, OR
Director, IT
1
The Review

Recommendations:

It's an excellent service, so long as you can get a good contract.

Experience:

It provided the services we needed (cloud hosting, security, etc.) at a reasonable cost. Cloud hosting is used. It's performed wonderfully, granting us an excellent hosting platform with a variety of other incredibly useful features.

Pros:

Security, cost

Cons:

Lack of any loyalty - as it stands, we've been told about possible cost increases

 
Survey Response
May 16 2016

Security Features From SecureRack

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.0
See More
the reviewer
 
$1,001 - $10,000/yr. spend
 
Non-profit
 
51 - 200 employees
 
Florida
Senior Manager, Finance
1
The Review

Recommendations:

Compare them to others out there.

Experience:

Cost and security were problems. They are our domain source. We’re happy with them so far.

Pros:

Security features

Cons:

We have not run into anything so far