Features

Rackspace Cloud Servers

Users can instantly provision bare-metal servers using the OpenStack API or the control panel to bring more consistency and predictability to application performance. It offers hosts for virtual machine flavor classes, as well as all the bare-metal servers, receive redundant, dual, bonded 10Gbps network connections to fuel high-bandwidth applications. All servers also have a blazing 10Gbps connection to Cloud Block Storage.

Features

  • Support for outlining and implementing cloud workloads at scale
  • Fully redundant networking
  • Service backed by in-house support

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Rackspace OnMetal Cloud Servers

OnMetal servers are single-tenant, bare metal servers provisioned via the same OpenStack API as the Rackspace cloud. They can be spun up or down as quickly as VMs to offer the agility of multi-tenant environments with the performance of single-tenant hardware. OnMetal servers are engineered as 100 percent solid-state with external cooling. This provides increased mean time between failures (MTBF).

Features

  • Provision in minutes via an OpenStack API
  • Mix and match with virtual cloud servers
  • Pay by the minute

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Cloud Files

Cloud Files provides online object storage for files and media, delivering them globally over a worldwide content delivery network (CDN). Users can store as many files as needed. Cloud Files uses over 200 global edge locations around the world, so users get content fast from servers within their region.

Features

  • Files are replicated three times to three storage nodes with dual power supplies
  • Open-source and supported developer tools for Java, Python, Node.js, Ruby, PHP, and .NET
  • Access Rackspace Cloud Mobile on Windows 8

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Cloud Backup

Cloud Backup safeguards businesses by helping to protect the important files websites or applications needs. User can rapidly restore files after a system failure or file loss. This platform offers users the ability to create, schedule, and manage file-level backups through the Rackspace Control Panel or API. It is integrated with Cloud Servers on the high-capacity network.

Features

  • Block-level compression and deduplication reduce storage costs by up to 20x
  • Control Panel to create, schedule, and manage file-level backups
  • No long-term commitment

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Additional Storage Services

Block Storage
CDN

Cloud Networks

RackConnect Global provides available, secure, private network connectivity between Rackspace and off-premises data centers and infrastructure at other cloud hosting providers, such as Microsoft Azure – allowing users to share application workloads and data across environments for the ultimate in hybrid cloud flexibility. RackConnect Global is currently available at US data centers.

Features

  • High-performance, low-latency connection speeds
  • Private circuit bypassing the internet for secure connectivity to other centers and environments
  • Connects to other cloud services, such as Azure

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RackConnect Hybrid

RackConnect is designed to enhance infrastructure with rapidly elastic cloud compute and storage resources, enabling users to flex capacity quickly, reacting to unexpected spikes in demand or to seasonal business trends. RackConnect offers a number of security features on the cloud side that were previously available only in dedicated environments.

Features

  • Mix and match public cloud, private cloud, and dedicated servers
  • Rackspace options can be added

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Additional Networking Services

Cloud DNS
Load Balancer

 

Cloud Monitoring

Rackspace Monitoring is an enterprise-grade solution that helps keep applications up and running fast all of the time. Remote monitoring tests connectivity from regional zones deployed throughout global data centers, and agent-based monitoring gathers information from inside each resource, so users always receive the richest information possible.

Features

  • Real-time alerts
  • Flexible configurations
  • Redundant deployment across three data centers

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Security

Encryption:
  • In-Transit: SSL
  • At Rest: AES-256
File Management:
  •  Role Based Access
  • Retention Time: User defined
  • Data Destruction: Standard policy for sensitive data
Audits & Compliance:

Performance

Performance:
  •  Service Level Agreement (SLA)
  • Guaranteed Uptime: 99.999%
  • Ease of Use: 4/5
Global Infrastructure:
  • Data Center Zones: 6
  • North America Locations: 3
  • Europe Locations: 1
  • Asia Locations: 1
Basic Support:
  •  Phone
  •  Chat
  •  Tutorials
  •  Premium Support Available

Pricing

Basic info

 
No free trial
 
1GB $4/mo.
 

Pay-as-you-go

Reviews

Sort by
 
Client Interview
Feb 12 2016

Managed Infrastructure and Fanatical Support

4.5

Features: 
4.5
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Computer & Network Security
 
11-50 employees
 
Greater Omaha Area
Managing Partner at Midwest Cloud Computing
Raymond Garren
 
Verified
The Review
Recommendations

The client speaks highly of the managed service options that are available with Rackspace, along with their customer support. Due to these options, the client recommends Rackspace to customers who aren't concerned with the specific technologies, and those handling data analytics. The client's firm, Midwest Cloud Computing, offers many cloud options and states that the correct cloud option depends on the customers' specific needs.

BACKGROUND

Please describe your organization.

Midwest Cloud Computing provides private and public cloud solutions and managed service provider services, aimed at small and medium-sized businesses in the Midwest.

We work with Rackspace, Amazon Web Services [AWS] and Azure, in that order. We also have our own private solution that we market for cloud computing, with our own stack and datacenter.

What is your position?

I'm the managing partner within the company.

CHALLENGE

What is the typical business challenge that a client might be facing when they approach your company, inciting a need for a cloud platform?

Generally, they want to explore the possibility, but are lacking the resources that are internally required to help architect such a solution. They don't have a lot of familiarity with the differences between providers in the industry, and are looking for someone who can direct them.

SOLUTION

What would a typical implementation of a cloud platform look like for a client?

In an early-on engagement, we will discuss what the end-state looks like to them in terms of the problems they're trying to solve, whether if they are infrastructure-based, if they have complexities that they can no longer fix, and so on. There is a myriad of problems that can be brought to the table. Once we've created a robust problem statement, we'll look for the best provider of such services. If the client isn't specifically interested in the technology itself, and they simply want a service, we will probably opt for a Rackspace datacenter. They offer fanatical support.

We build a relationship with the hosting organization that the client will choose, and together with that organization, we create a migration plan, taking into consideration the percentage of virtualization the client currently has. They might be in a hybrid situation in which email and other services are in the cloud, but other elements are in-house. We bring these factors together, and once a project plan is in place, we will have an idea of what the requirements on their end and ours will be. If they sign the contract based on this, we engage; if not, we will catch up with them at 90 day intervals and assess their direction.

What are the specific reasons for which you would recommend either Rackspace, AWS, or Microsoft Azure to a particular client?

As a managed service and support provider, I've seen Rackspace's fanatical support in action. They have a very robust platform which does a good job of making the process simple and keeps the client's solution functional. Whenever an anomaly occurs, they keep you in the loop and explain what is happening.

Compared to legacy systems, what can an organization expect in terms of cost?

In my point of view, there are physical and logical costs. The physical costs involve platforms, capital expenditure and so on. They can be deferred by working with solution providers. Many companies get into the three to five year cycles of having to replace server hardware and other infrastructure elements, which can amount to millions of dollars. An in-house cost model also implies that 50% of the money is spent just to make sure that the lights are blinking.

From a logical cost perspective, the benefits and cost factors are centered around people. Applications have to be patched and updated. By moving to a hosted or cloud model, these costs see a sharp reduction.

An organization may have found the best database administrator on the planet. That person can still find another job at a different company. The cost of replacing talent isn't considered by many clients. Managed service providers come with that expertise.

Specifically when it comes to big data deployment, a MongoDB infrastructure will fetch a $150,000 price. A Midwestern company with a good MongoDB administrator will have that person snapped up from them by the West or East Coast.

A hosting environment has the responsibility of bringing that expertise to the table. This is a huge advantage. When such a key person is lost, your project will be sunk. After a company has invested millions of dollars in Hadoop and in business analytics time, if their star administrator is lost to another company, they're done.

FEATURES

Are there any particular features of tools on any of these platforms that might make them stand out compared to others?

I've worked with Rackspace on a product that we call “big data in a box”. We're able to provide the entire infrastructure, like Hadoop, NoSQL and MongoDB in one place. The client can jump ahead to step 25 on the project plan, so they can actually focus on business analytics. From an advantage perspective, Rackspace enables users to host their existing workloads from Azure, AWS or other legacy platforms. They're agnostic from a functionality perspective, whereas Azure and AWS don’t cross-pollinate.

Are there any key areas that these platforms could improve?

I can't say anything negative about Rackspace. They're large and employ lots of people. The only thing I would mention is that it's a compartmentalized service. If you have a specific need and don't find the right person to help, you will waste a lot of time finding a solution.

OVERVIEW

We have five additional questions. For each of these, we ask that you rate each service on a scale of one to five, with five being the best score.

How would you rate each platform for its functionality and available features?

Four and a half.

How would you rate them for ease of use and implementation?

Four.

How would you rate them for their support services in terms of their teams' responsiveness and helpfulness of available resources?

Five.

How likely are you to recommend each platform to a friend or colleague, out of five?

Five.

How would you rate your overall satisfaction with each platform?

Four and a half.

4.5
Overall Score
  • 4.5 Features
  • 4.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
 
Survey Response
Apr 26 2017

Reduce Costs and Improve Efficiency

4.0

Features: 
4.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
IT Services
 
101-200 employees
 
Pomona, CA
Senior Manager, IT
The Review

Recommendations

Oracle software is easy to use, they provide great support and will help your company increase efficiency.

Experience

I had heard good things from clients and peers I work with. We needed to be able to store more of our analytics privately and didn't have a proper storage solution at the time. Oracle was able to provide us a solution to this problem. We can now access our reports and update if needed on a moment's notice. It had helped us lower operating costs by using Oracle software for our Big Data reports. The software has performed well and helped us reduce operating costs and be more efficient.

Pros

Allows me to scale up or down and provides solutions that help our company become more efficient.

Cons

More training videos for new employees using the cloud.

 
Client Interview
Aug 02 2016

Low Cost for Basic Features

3.0

Features: 
3.0
Ease of use: 
5.0
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
Internet
 
11-50 employees
 
New York Metro Area
End Point
Lele Calò and Josh Williams
 
Verified
The Review

Recommendations:

The user utilizes various cloud technologies, such as Rackspace, AWS [Amazon Web Services], and Linode. Rackspace is primarily brought into projects with users who require simple computing tools without many additional features. Due to its lower cost of operation, they recommend Rackspace to these clients over comparable platforms such as AWS.

Read full review

3.0
Overall Score
  • 3.0 Features
  • 5.0 Ease of Use
  • 3.0 Support
  • 3.0 Willing to Refer
 
Survey Response
May 17 2016

Responsive Tool with Added Security

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$10,001 - $100,000/yr. spend
 
Manufacturing
 
51 - 200 employees
 
Richardson, TX
President, IT
The Review

Recommendations:

Clearly define what you’re looking for from the beginning. Assign an internal prime. Keep open communications with them.

Experience:

We selected them because of the right mix of cost effectiveness, security, and customer service. Our own personnel were falling behind on security issues, and we didn't have the budget to hire new people. The option to move to Rackspace gave us the additional security, and the ability to use internal resources for other revenue generating items. Rackspace is responsive, we've had few issues, and they continue to maintain a good relationship with my team. We use hybrid cloud, hosted email, hosted websites, and disaster recovery. We have had varying issues, and when then arise they are handled quickly and professionally. We have increased performance at a better cost for a great ROI.

Pros:

Easy to do business, proper management tools, high availability. Good people.

Cons:

No real issues. As with other vendors, they try to sell us more, but it’s not a big problem.

 
Survey Response
May 16 2016

Full Support and Features with Rackspace

5.0

Features: 
5.0
Ease of use: 
3.5
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$250 - $1,000/yr. spend
 
Retail
 
501 - 1,000 employees
 
Carrollton, TX
Executive, IT
The Review

Recommendations:

Based on our organization experience, I would highly recommend Rackspace.

Experience:

There are a few reasons why our organization selected Rackspace, such as enhanced security of a single-tenant environment with physically isolated network, compute, and storage layers. Also they are one of the largest hosting partners of VMware and Microsoft, and one of the founders of the OpenStack open-source cloud initiative and Hybrid cloud for additional scalability. Some of the features our organization utilizes is Rackspace email which provides fanatical support, a 100% Uptime guarantee, while being ad-free and private also the managed dedicated servers offer consistent performance and maximum security to support our most complex applications. As of today, Rackspace's performance has been satisfactory.

Pros:

Our organization likes every aspect and features Rackspace has to offer.

Cons:

At this time, our organization has not experienced any cons or dislikes about Rackspace.

 
Survey Response
May 15 2016

24/7 Support from Rackspace

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
$10,001 - $100,000/yr. spend
 
Business Services
 
51 - 200 employees
 
Philadelphia, PA
Vice President, Administration
The Review

Recommendations:

I'd definitely keep Rackspace at the top of the list of companies to consider. They have much to offer and I have found them to be very affordable.

Experience:

Our business was beginning to depend on the internet more and more and we needed to have managed services with excellent support and upon our review of Rackspace, we decided that they'd be a great fit for us. They could provide us with dedicated servers and the support we needed, and we didn't have to worry about the equipment expense and the manpower to maintain it. Rackspace handles so much that it's hard to imagine our business running smoothly without them. We use services such as dedicated servers and cloud hosting. Rackspace has been a blessing because they really have worked hard to keep our servers and cloud up and running with little to no downtime.

Pros:

They offer the best customer support, which is a great tool because they're always available when we need them.

Cons:

No cons at all.

 
Survey Response
May 15 2016

Cloud Storage and Customer Database Backup

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
$1,001 - $10,000/yr. spend
 
Other Industry
 
11 - 50 employees
 
Tucson, AZ
Owner
The Review

Recommendations:

I would suggest to take the time to truly evaluate all of the options that are provided. Talk with peers to make sure that you’re are getting the right amount of storage space, and that they get the server size that will fit not just their current needs but to anticipate future needs as well.

Experience:

The reasons that we chose Rackspace are that they are a well-established brand that is known in the industry. Secondly, they provide competitive pricing with solutions for both large and small businesses. Thirdly, they came recommended by other business owners in our industry.

Some of the problems we needed to overcome were the compatibility issues we have had in the past with all of our employees’ devices being able to access our information in the cloud. We utilize their cloud storage and virtual server systems to host our website and to store and back up all of our architectural diagrams and our customer database. It has performed well. It has truly given us the benefit of being accessible with all of our current, and hopefully future, devices. Different brands of phones, computers and tablets all seem to be able to access the information we need when we need it with no downtimes or problems.

Pros:

I like most the ability to have all of our devices being able to access our information. Their pricing is fair and they offer us packages that fit our needs. We don't need to purchase options that are of no value to us. The customization of what they offer is perfect for what we need.

Cons:

While competitive, their pricing tiers are a bit higher than their competitors. But we are willing to pay that for having the services that they provide.

 
Survey Response
May 15 2016

Rackspace Is More Reliable Than Other Providers

3.0

Features: 
5.0
Ease of use: 
3.5
Support: 
3.5
Willing to refer: 
2.5
the reviewer
 
$1,001 - $10,000/yr. spend
 
Automotive
 
11 - 50 employees
 
Blacklick, OH
Associate, Automotive
The Review

Recommendations:

It needs better servicing to prevent it from going down.

Experience:

The price, the performance, the reliability, reviews, ease of you, security, and compatibility with the service is why we use them. Problems that needs to be addressed were the amount of downtime, and the speed and ease of fixing it. We use open cloud platform and security. It has been more reliable than our previous choice and it has allowed us to perform business easier.

Pros:

The security it provides

Cons:

How much time it goes down for

 
Survey Response
May 15 2016

Rackspace Had No Downtime

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$1,001 - $10,000/yr. spend
 
Business Services
 
11 - 50 employees
 
Provo, UT
Manager, Business Development
The Review

Recommendations:

They will help you in all aspects of the change to cloud.

Experience:

They fit out needs and were very responsive to our questions. They have exceptional sales reps that walked us through the process to change over. They lead us through all the problems and gave us detailed timelines on completions. We use their cloud base services and hosted emails. They have been awesome. We don't have downtime and when they respond to issues, it is resolved in hours instead of days.

Pros:

I like their customer service. They know how our company works and know solutions for issues right away.

Cons:

They have great service but the price was more than we wanted. We went with them to hopefully be more productive and raise our net profit.

 
Survey Response
May 15 2016

Limited Configurability But Incredibly Cost Effective

4.5

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
4.5
the reviewer
 
$1,001 - $10,000/yr. spend
 
Government
 
201 - 500 employees
 
Newark, DE
Manager, IT
The Review

Recommendations:

I would recommend Rackspace fairly readily, assuming the organization's needs were similar to ours.

Experience:

We were previously locked into a contract with a company that provided hosting as an "on-the-side service," but it wasn't their business's primary function. As a consequence, the infrastructure was outdated and we experienced downtime to a greater degree than I would consider acceptable, relative to the cost.

Rackspace is a well-known hosting provider with deep resources, both in terms of technology and experience, as well as (as far as we've seen) excellent and responsive customer service.

We currently use Rackspace's Cloud Sites service to host a LAMP stack. Rackspace has performed beautifully so far. Excellent and quick-to-respond customer service with helpful replies—the first time. We've had zero downtime so far with the service, and all of the server administration tasks are taken care of for us, so we don't have to worry about updating and security patches and esoteric configuration settings like we might with an unmanaged VPS.

Pros:

It's easy to use and cost-efficient, with customer support that's there when we need it.

Cons:

So far, there really hasn't been anything major that I’ve found to dislike about Rackspace. I suppose some greater configurability with various packages on the Cloud Sites platform would be nice, but that's a fine line considering it's supposed to be a set it and forget it service.