How does your company implement this platform or software?
We were managing 150 devices using the CloudBerry MBS. We are now able to control every aspect of the service using the web-based console.
There’s always a learning curve. CloudBerry has a webinar with new clients where they walk them through everything, including implementing the software, setting up the console, understanding the remote management console, and monitoring it. If clients understand backup and recovery concepts, they’ll have no trouble getting started. The more it’s used, the more familiar its features become.
What type of client is an ideal candidate for CloudBerry? Who should possibly avoid it?
As long as a backup appliance isn’t needed, this solution will work. If there is an enterprise that has hundreds or thousands of clients, normally one would have a physical backup appliance. That kind of solution is far more complex and expensive, but certain clients, like doctors and dentists, don’t require that level of sophistication. CloudBerry’s MBS is an ideal solution for the small to medium sized business.
We have one client who has two servers and seven terabytes of data, and we’re able to back them up both locally and to the cloud without issue. CloudBerry can handle anywhere from 1 GB to 20+ terabytes. The Snowball appliance allows for significantly more data.
What cost factors should clients keep in mind when considering this tool?
The cost for CloudBerry software is extremely reasonable. The annual subscriptions are very low, and cloud storage is around a penny per GB per month. Clients should decide how much time they wish to spend on actually managing the backups on a daily basis. We monitor the backups 365 days a year, and we take care of any problems that show up. If a backup plan needs to be rerun, that’s my job, but on most days, I don’t need to spend more than 15-30 minutes reviewing the previous night’s backups.
It’s a full-service backup and recovery service that we can still offer at extremely competitive rates, so it’s beneficial for everyone. Our costs are fairly low. We have a local backup with Amazon, and we backup to Google Nearline just in case there’s a problem with one or two of them. We can afford to do that and still offer our competitive rates to clients.
How much do you spend on their service?
We spend ~$4,500 per year.