Features

Features

File Tools:
  •  Syncing
  •  Sharing
  •  Collaboration
Backup:
  •  Scheduled Backup
  •  External Hard Drive Backup
  •  Incremental Backup
  •  Mobile Device Backup
Storage:
  •  Unlimited Storage
  • File versioning: Unlimited
  • File Size Limit: Depends on user's storage

Security

Encryption:
  • In-Transit: SSL
  • At Rest: AES-256
File Management:
  •  Role Based Access
  • Retention Time: Defined by user
Compliance:
  •  HIPAA
  •  PCI
  •  ISO

Performance

Access:
  •  Multi-User
  •  Mobile Access
  • Windows, Mac, Linux
Usage:
  •  SLA
  • Ease of Use: 4/5
Support:
  •  Phone
  •  Chat
  •  Forums and Guides

Pricing

Basic info

 
Free trial
 
$29.99 - $299.99 (storage not included)
 

Perpetual Contract

 
One time license
Desktop Backup (Windows, Mac, Linux) $29.99
Server Backup (Image-based backup) $119.99
MS SQL Server Backup $149.99
MS Exchange Backup $299.99
Ultimate Backup $299.99

Plans are perpetual licenses. Storage not included, must be purchased from storage provider.

Reviews

Sort by
 
Client Interview
Sep 05 2017

Lower Prices & More Profitability for Backup Management

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
4.0
Willing to refer: 
5.0
the reviewer
 
$1,001 - $10,000/yr. spend
 
IT Services
 
1-10 Employees
 
Torrington, Connecticut
Solutions Specialist, PC Wizard
1
 
Verified
The Review
Recommendations

Over the course of many iterations, spanning the last few years, CloudBerry has improved itself dramatically by incorporating business-user feedback. The Managed Backup Service product includes several features that may be underappreciated until they're handy, such as remote console administration and a built-in screen share and remote assistance module. The cost is very competitive, allowing MSPs to pass on savings to clients while still profiting nicely. The system can handle a wide range of storage requirements.

Background

Can you please provide a brief description of your company and the role that you play there?

I am the cloud solutions specialist of a MSP that’s been around for 20 years, and we have several hundred clients. We do server backups for 70-80 of our clients, all of whom are small to medium-sized businesses, ranging from 2-150 machines. I handle all of the recurring revenue services, including cloud backup, remote monitoring, antivirus, email, etc.

What products do you use from CloudBerry and how did you start working with them?

In early 2014, I was tasked with finding an alternative to the existing cloud backup service (Mozy Pro), and getting it rolled out within 90 days. I searched the market at that time, and found CloudBerry MBS [Managed Backup Service]. They had been around for some time, but were not well known yet. They gave us what we were looking for, including flexibility in the backend so that we weren’t locked into a single cloud storage platform.

We needed better HIPPA compliance since we have so many clients in the medical field, so we required client-side encryption where the key is only available to us and the client. We also needed a much better management console, so that someone could manage all the backups, plans, and restores from an iPad or iPhone. CloudBerry was the only solution that could do that and still provide us with the ability to charge our customers a competitive rate, while still making a reasonable profit for our company.

What was the business challenge your company was facing that initiated the need for this platform?

We were having problems in 2014 with the backups for our existing clients. We were using Mozy Pro, but we were having issues with reliability, cost, and the huge amount of staff time required to effectively manage the backups. We were, in effect, losing money on our backup service.

Solution

How does your company implement this platform or software?

We were managing 150 devices using the CloudBerry MBS. We are now able to control every aspect of the service using the web-based console.

There’s always a learning curve. CloudBerry has a webinar with new clients where they walk them through everything, including implementing the software, setting up the console, understanding the remote management console, and monitoring it. If clients understand backup and recovery concepts, they’ll have no trouble getting started. The more it’s used, the more familiar its features become.

What type of client is an ideal candidate for CloudBerry? Who should possibly avoid it?

As long as a backup appliance isn’t needed, this solution will work. If there is an enterprise that has hundreds or thousands of clients, normally one would have a physical backup appliance. That kind of solution is far more complex and expensive, but certain clients, like doctors and dentists, don’t require that level of sophistication. CloudBerry’s MBS is an ideal solution for the small to medium sized business.

We have one client who has two servers and seven terabytes of data, and we’re able to back them up both locally and to the cloud without issue. CloudBerry can handle anywhere from 1 GB to 20+ terabytes. The Snowball appliance allows for significantly more data.

What cost factors should clients keep in mind when considering this tool?

The cost for CloudBerry software is extremely reasonable. The annual subscriptions are very low, and cloud storage is around a penny per GB per month. Clients should decide how much time they wish to spend on actually managing the backups on a daily basis. We monitor the backups 365 days a year, and we take care of any problems that show up. If a backup plan needs to be rerun, that’s my job, but on most days, I don’t need to spend more than 15-30 minutes reviewing the previous night’s backups.

It’s a full-service backup and recovery service that we can still offer at extremely competitive rates, so it’s beneficial for everyone. Our costs are fairly low. We have a local backup with Amazon, and we backup to Google Nearline just in case there’s a problem with one or two of them. We can afford to do that and still offer our competitive rates to clients.

How much do you spend on their service?

We spend ~$4,500 per year.

Results

Can you share any success, metrics, or overall results of your implementation of this platform?

Our business is a clear success story in terms of how we were able to reduce the cost to our clients, provide far better service, and improve our profit margin. We’ve grown from running around 100 backups a night to running approximately 450. The failure rate is less than ¼ of 1%. The recent version of CloudBerry Software is extremely reliable, but I can’t say it always was. Back in 2014, there were improvements they needed to make in the realm of reliability. Even then, it was still far better than our prior solution.

CloudBerry comes out with new versions many times a year because they are a rapid development company. I’ve made suggestions which they’ve actually implemented because they’re small enough to listen to people in my position. Both the usability and the reliability of the product has gotten to the point where we can run 450 backups a night and maybe have 1-2 that we have to look at the next morning. These are usually due to issues with the server or internet connection, and not the backup software.

The clear success for us is that by virtue of CloudBerry improving their features, reliability, and manageability via the console, it takes less staff time to manage it, and therefore our profit margin continues to improve. From the MSP side, the less time you have to spend managing the backups and the recovery, the better your profit margin is. We’ve been able to lower our costs by switching to CloudBerry by over 40%, which was from a study we did over a year ago.  We also lowered our pricing, but still ended up with an improved profit margin of 20%-30% on the backups. This included products cost, storage costs, and staff time.

When initially setting up a new solution, it’s going to take a lot of time. The idea in the MSP world is to get recurring revenue, so once it’s established and running smoothly, the return on investment is very positive.

Features

Were there any software features/tools that you were really impressed by?

One of the most important features, and one a lot of the other companies don’t offer, is the ability to do local backups to any type of device including NAS [network attached storage], local USB, and to use multiple cloud backends. We can do all that through a web-based console, which can be accessed from anywhere. I actually did a restore on my day off from my iPhone. I was in a kayak in the middle of a lake, and I was able to talk to the client to understand what they needed, and restore a file from the local drive to the server without a problem. It’s just an extremely powerful capability to be able to do anything from that web console.

I rarely have to log into the server using remote access software, which Cloudberry MBS console also provides. Clients can click and actually get the equivalent of a GoToAssist which they don’t have to pay for. That’s a feature which is overlooked, but it’s very convenient to be able to do it if needed.

Looking back, are there any areas of the software that you feel could be added or improved upon?

I’m always making suggestions for minor enhancements, and I used to send an entire email to them every 6 months telling them what I’d like to see in the product. I haven’t written one of those in a while, because I haven’t had anything that really needs attention. In the past six months, it’s gotten to the point where I can’t come up with anything to improve.

I’ve suggested to them that they implement the capability of getting a report that shows the total statistics for any individual client over the past 6 months or a year. I could give clients all kinds of statistics, but they wouldn’t read it because they don’t care about backup. This report would be helpful to demonstrate to my boss how good of a job I’ve done managing all these backups. Now, I have to produce the report manually.

Experience

Have you had to interact with the platform’s support team or reference their support resources?

In the past, a lot of people have mentioned issues with CloudBerry support. They now have 24/7 online chat, and they answer within 15 minutes. There needs to be a certain number of licenses to get to that level, but their support has improved dramatically over the last year. The speed of their response is based on how many licenses there are with a particular client.

People typically want to call support, but CloudBerry wants logs sent to them first. It’s 1-2 clicks to send the log from the console. Most of the time, they have the answer when they look at the logs, and they do that very quickly.

5.0
Overall Score They have demonstrated a willingness to continually improve the product. Other companies take years to implement essential features while CloudBerry does them every other month.
  • 5.0 Features
    Last year it would have been a 4, but this year it is a 5.
  • 5.0 Ease of Use
    It’s easy to implement.
  • 4.0 Support
    There’s always room for improvement.
  • 5.0 Willing to Refer
    I’ve already recommended them to two other MSPs who have implemented it and have been very pleased. This is the best solution as far as costs, features, and flexibility for any MSP that is handling small to medium sized businesses.