Features

Features

File Tools:
  •  Syncing
  •  Sharing
  •  Collaboration
Backup:
  •  Scheduled Backup
  •  External Hard Drive Backup
  •  Incremental Backup
  •  Mobile Device Backup
Storage:
  •  Unlimited Storage
  • File versioning: 12 versions
  • File Size Limit: 4 GB (Auto) 1 TB (Manual)

Security

Encryption:
  • In-Transit: SSL
  • At Rest: AES-128 or AES-256
File Management:
  •  Role Based Access
  • Retention Time: 30 days
Compliance:
  •  HIPAA
  •  PCI
  •  ISO

Performance

Access:
  •  Multi-User
  •  Mobile Access
  • Windows, Mac, Linux
Usage:
  •  SLA
  • Ease of Use: 4/5
Support:
  •  Phone
  •  Chat
  •  Forums and Guides

Pricing

Basic info

 
Free trial
 
250 GB $270/mo
 

1 Month minimum contract

 
Monthly subscription
Annual subscription

Carbonite Personal Plans

  • Basic - $47.99/month
  • Plus - $79.99/month
  • Prime - $119.99/month

Workstation Plans

  • Basic - $22.50/month
  • Plus -  $50/month
  • Prime - 108.33/month

Reviews

Sort by
 
Survey Response
Mar 20 2016

Strong Security for Files with Carbonite

4.5

Features: 
4.0
Ease of use: 
4.5
Support: 
4.5
Willing to refer: 
4.5
the reviewer
 
Information Technology
 
11 - 50 employees
 
Dallas, TX
Executive, IT
1
The Review

Recommendations:

We like it. Try it out.

Experience:

The number one reason we chose carbonite is because it would work with both windows and Mac. We are a small business and needed something on that level to be able to back up our data. We use the unlimited storage space, the login page to be able to access our data from the cloud at any time, and the support features when we have questions or concerns. Carbonite has been great and helpful to our small business. It benefits us as it gives us a sense of security that our data is in a safe place and can't be touched by anyone but us. It has allowed our work in IT to run more smoothly as we can easily back up our data into the cloud. They also have a restore feature, which we have not had to use yet, but again, it gives us a sense of security that if something were to happen, we could easily get our data and information back. Carbonite has been great and very user friendly.

Pros:

We like that it is user friendly, offers cool features, has strong security, and holds our files safely.

Cons:

There is nothing that we have found we dislike as of yet.

 
Survey Response
Mar 14 2016

Competitive Pricing and an Easy Interface

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
Business Services
 
2 - 10 employees
 
Dallas, TX
Owner
1
The Review

Recommendations:

For a small business, it is a cost effective solution. I cannot comment on how it would work for a larger firm with greater data backup needs

Experience:

They offer competitive pricing while providing an easy to use automatic backup system that constantly backs up data as it is added or changed. Setting it up is simple and easy to use. Recovering files is also simple and easy to use making the whole system one that requires very little effort and attention while maintaining a strong, offsite backup that will be there if a natural disaster or fire wipes out the onsite hardware. We back up all of our critical data files on Carbonite. It has performed flawlessly and the few times we have needed to retrieve a backup it has been as easy as pulling it from an onsite backup drive.

Pros:

It is affordable while providing everything we need with an easy to use interface

Cons:

I have not found anything to dislike. We’ve never had a problem of any kind.

 
Survey Response
Mar 14 2016

No Worry, Automatic Backup

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Other Industry
 
51 - 200 employees
 
Orlando, FL
Manager, Administration
1
The Review

Recommendations:

If documents are important, this is a must use

Experience:

We store complete job specific files that if we ever lost would be a very big problem. We need to be able to go back years to verify things and it is stored on Carbonite. My computer crashed and all we had to do was sign on and I recovered everything onto my new computer. ---- Carbonite allows us to back up throughout the day without any thought put in it. We use automatic daily backup. It allowed me to download all documents onto my new computer after existing one crashed.

Pros:

I don't have to remember to back up our data every day. It is automatically done.

Cons:

I have found nothing that I would change

 
Survey Response
Mar 14 2016

Carbonite Exceeds Our Expectations

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Hospitality & leisure
 
11-50 employees
 
Detroit, MI
Owner
1
The Review

Recommendations:

I would recommend Carbonite because they make you feel free and secure. It is very easy to use and very fast and reliable. You feel more secure with your data using this service. They have great customer service. It is a wonderful product

Experience:

We needed a more secure connection. Carbonite was recommended by a family friend. Back up services are used. It has given the company more security, and the ability to delete unnecessary things. It has exceeded our expectations. We are more secure now and we don’t worry as much about a data breach.

Pros:

It’s fast, efficient, and reliable. It cuts the job in half. It’s a great tool because I feel more secure with our personal accounts not being breached, because we now use Carbonite.

Cons:

I love everything about Carbonite. I don’t know what I would change.

 
Survey Response
Sep 28 2015

Peace of Mind when Storing Secure Files

4.0

Features: 
4.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Health care & life sciences
 
51-200 employees
 
Georgia
Manager, IT
1
The Review
Recommendations

Much as it was recommended to us, I would recommend that anyone who needs help with storage of data or large files should definitely try this. We feel that anyone would be very happy with the product.

Experience

One of our administrators knew someone in another business who used Carbonite and gave us a recommendation. We researched them and felt that they stacked up best. We felt they were the most secure service. As far as storage and security, Carbonite has performed wonderfully and has been very much worth the cost. It has given every one peace of mind. It also helps decrease our costs.

Pros

Carbonite is a very much needed tool for storage, and it's a great tool for the peace of mind it gives, along with the feeling of security we have.

Cons

We honestly have not found any downsides. It is a great product.

 
Survey Response
Sep 16 2016

Able to Forcast Shortfalls and Overages

4.5

Features: 
4.0
Ease of use: 
4.0
Support: 
4.0
Willing to refer: 
4.5
the reviewer
 
$251 - $1000/mo. spend
 
Health care & life sciences
 
201 - 500 employees
 
Pittsburgh, PA
Associate, Finance
1
The Review

Recommendations:

Do not wait. Feasibility tests prove that Carbonite is the Premium Data Storage Medium available

Experience:

Carbonite has worked with us as we seamlessly integrated from an All DOS Networking Hub to Ubuntu and on through to Windows and Unix. Loss prevention software (Misplaced data). As well as Security and Backup. As far as ease of operation, Carbonite is flawless. Personnel issues have arisen and they were dealt with very professionally.

Pros:

Up to the minute access, available to all our Clients, means being able to forecast shortfalls or overages quickly and accurately

Cons:

Faster uploads & downloads will be a welcome upgrade

 
Survey Response
Mar 20 2016

A Quality Performing Cloud Backup Service

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Information Technology
 
2 - 10 employees
 
Houston, TX
Executive, IT
1
The Review

Recommendations:

I would suggest doing a lot of research on it first, but ultimately it has served us well.

Experience:

Carbonite provided simplicity at an affordable cost. Our business had heard about Carbonite from multiple resources and not a single negative review. It was a pretty obvious choice for us to make. We use Carbonite’s backup cloud. It has high quality performance and simplicity.

Pros:

It offers simplicity and is an affordable product.

Cons:

I have no complaints so far. It has been optimal for our business needs.

 
Survey Response
Mar 20 2016

Anytime, Anywhere Access to Backup

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Automotive
 
51 - 200 employees
 
Dayton, OH
Associate, Finance
1
The Review

Recommendations:

It has a great reputation and great services.

Experience:

We selected this platform for its price and security. We utilize it for automatic backup, which can be accessed anytime, anywhere. So far, we’ve seen excellent performance. They save us time and money.

Pros:

The ease of use is good. It is straight forward backup.

Cons:

There are none as of now.

 
Survey Response
Mar 20 2016

Our Data is Safe in the Cloud

4.0

Features: 
4.0
Ease of use: 
4.5
Support: 
4.0
Willing to refer: 
4.0
the reviewer
 
Other Industry
 
51 - 200 employees
 
Washington, DC
President, IT
1
The Review

Recommendations:

It's a great product. It keeps our data safe and we are secure in knowing that our info is backed up.

Experience:

They were the most secure option and the provided a great value. We use it for cloud backup for our computers. It has worked very well. We haven't had any security issues. We are secure in knowing that whatever data we send to the cloud is safe.

Pros:

The security of the cloud is great.

Cons:

It needs better sharing features.

 
Survey Response
Mar 20 2016

Company Growth thanks to Carbonite

5.0

Features: 
4.5
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Telecommunications
 
201 - 500 employees
 
Orlando, FL
Manager, IT
1
The Review

Recommendations:

We would fully recommend Carbonite for personal or business data storage.

Experience:

The company needed ease of access and security of the data stored. We use it for online backup. Carbonite has been an integral part of our growth.

Pros:

Our company likes Carbonite because it's secure, fast, and easy to retrieve data if needed.

Cons:

Carbonite fully meets our needs.