Share, access, and manage your files on Box

Made for

enterprise and small business users seeking collaboration and secure content.

Not for

personal users seeking data backup or recovery.

 
Free: 10 GB
 
Paid: 100 GB $5/mo.
Pricing details
Example customers

Features

Features

File Tools:
  •  Syncing
  •  Sharing
  •  Collaboration
Backup:
  •  Scheduled Backup
  •  External Hard Drive Backup
  •  Incremental Backup
  •  Mobile Device Backup
Storage:
  •  Unlimited Storage
  • File versioning: Undisclosed
  • File Size Limit: 250 MB - 5 GB (based on plan)

Security

Encryption:
  • In-Transit: TLS
  • At Rest: AES-256
File Management:
  •  Role Based Access
  • Retention Time: User-defined
Compliance:
  •  HIPAA
  •  PCI
  •  ISO

Performance

Access:
  •  Multi-User
  •  Mobile Access
  • Windows, Mac, Linux
Usage:
  •  SLA
  • Guaranteed Uptime: 99.9%
  • Ease of Use: 5/5
Support:
  •  Phone
  •  Chat
  •  Forums and Guides

Pricing

Basic info

 
Free: 10 GB
 
Paid: 100 GB $5/mo.
 

1 Month minimum contract

 
Monthly subscription
PlanPrice
PersonalFree
Personal Pro$10/mo.
Business Starter$5/mo./user
Business$15/mo./user
EnterpriseCustom Quotes

Reviews

Sort by
 
Client Interview
Nov 23 2015

Cloud Storage Solution for University

4.0

Features: 
5.0
Ease of use: 
3.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
Confidential spend
 
Education
Humanities Liaison, Private University
1
 
Verified
The Review
Recommendations

The client would recommend Box to other organizations, since the benefits of outsourcing local storage outweighs the drawbacks. The consultant notes that Box has worked very well for the university.

BACKGROUND

Please describe your organization.

We are a small private university.

What is your position?

I'm a freelance liaison for the center for Teaching, Learning and Technology. I was one of the key trainers for the university’s Box workshops last summer.

OPPORTUNITY/CHALLENGE

What business challenge were you trying to address with Box?

The university wanted to outsource its storage needs. They were tired of supporting the infrastructure for large storage on campus. We had an Andrew file system setup. Once you logged on to your machine, you were automatically connected to your own storage. Everyone had their own directory, with individual usernames. There were a few sharing possibilities, but nothing close to what Box offers. You can really drill down and specialize the things you can do inside the directory. That's a great part of the service, as far as I'm concerned.

SOLUTION

Please describe their service in greater detail.

A lot of users have downloaded Box Sync, and use the app. I quit using it because it was giving me unreliable data on what had actually been synced. I had a couple of large directories that would not drag in via the browser, or upload. I started using Box Sync, and it worked reasonably well, except for some kickback errors. It was specific enough to allow figuring out what had synced and what had not. I quit using the sync, and resorted to uploading hundreds of items at a time through a web browser, which was cumbersome.

There are users using Box Sync, and having a good time with it. They don't have to think about what's where, and that's the good part of it. However, they don't deal with the terabytes of data that I did.

What features make it a good tool for you, personally?

The access to my data, from anywhere, including my phone. Ease of sharing would be the other thing. A user doesn’t even have to be a member of the university; they can send somebody a URL, customized to their projects. This is a great feature of it. The unlimited storage space is also a plus. We've had some very large data projects going on, and it's very handy for campus. I don't have to worry about how much space is left on the servers. The only catch is the 15 GB file size. No individual file can be larger than that. It sounds pretty big, until you start doing HD video. Then you have a problem. I can't break those files halfway, so we haven't migrated our video projects to Box. Other than that, it's great.

What would you like to see improved, optimized, or added to Box?

The file size limit is killing me when it comes to videos, so I’d definitely love to see an unlimited file size. Another thing is that the browser tool for bulk uploading needs a better build. We've had trouble migrating large data sets into Box. Error reporting is hard to decipher, particularly for non-techies. When it gives the message '447 of 660 files have been synced', but it doesn't say which ones, people aren’t going to look into each directory and find out, they'll call me. This doesn’t mean that it’s not a great service. It’s a fantastic service and I’m really impressed with it.

What recommendations would you make to an organization that was considering using it?

Being able to outsource your local storage is a great relief, and Box has worked really well for us, so I'd definitely recommend it.

Would you estimate that Box is used by over 500 people in the university as a cloud storage solution?

Yes.

What would you estimate the annual cost to be?

I’m not informed of this.

We have five additional questions. For each of these, we ask that you rate Box on a scale of one to five, with five being the best score.

How would you rate them for the features they provide?

Five.

How would you rate them for ease of use?

Three.

How would you rate them for technical support quality?

Five.

How would you rate your overall experience collaborating with Box?

Four.

How likely are you to recommend Box to a friend or colleague, out of five?

Five.

4.0
Overall Score
  • 5.0 Features
  • 3.0 Ease of Use
  • 4.5 Support
  • 5.0 Willing to Refer
 
Client Interview
Nov 16 2015

University's Implementation of Box Cloud Storage

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
Confidential spend
 
Information Technology and Services
 
1001-5000 employees
Academic Technology Consultant, Private University
1
 
Verified
The Review
Recommendations

The client recommends Box as a cloud storage solution due to its dynamic file handling capabilities as well as its editing and syncing features, combined with unlimited storage.

BACKGROUND

Please give me a brief description of your organization.

We are a small liberal arts university on the East Coast.

What is your position at the university?

I’m an academic technology consultant at the university.

What were your reasons for selecting this cloud storage solution and what were the problems that needed to be solved?

The university was running a network-attached storage (NAS) solution for its faculty staff and students on campus. While the storage itself was pretty cheap, the cost of maintaining the servers or the storage was pretty high, and the service that it provided was not ideal in terms of remote access. In order to access our NAS, you had the VPN [virtual private network] if you're off-campus; but there was no mobile app, or any other option. When the contract came up for the vendor to renew our NAS contract, they made the decision to go to the cloud because it is not only cheaper, but it also provided a product that was more accessible from a mobility standpoint.

What features of the solution does your organization use?

I can't speak for the entire university. One of the cool things about the university is that Box is being used in so many different ways. I can't really speak about everybody's use. I will tell you that the unlimited storage is great. I have a number of faculty members that have already taken advantage of that. I think, from a help-desk perspective, there's actually a little bit less headache because it takes a lot of the management overhead away from us. The way the permissions worked on the old NAS was just a basic Windows permissioning system. If anybody wanted to change the permissions for different folders under different departments, there was a centralized location on their IS that had to make all these changes. The way that Box does their permissioning is based upon the user; it takes all that responsibility and puts it on the user as opposed to a manager in IS. In terms of features, many people are using the mobile app. There are also sharing and collaborating features that people are using a lot; and I think that's only going to increase.

I've been the lead trainer across campus and we have been seeing that Box Edit, which is an application that Box releases, is mandatory. So everybody on campus that’s using Box is using Box Edit. They also have been recommending to people who want offline access to their documents to use a plug in called Box Sync. Then there's a mobile app which is Box Mobile. There's also Capture which is a mobile app that allows you to directly save videos and photos into your Box account, which is pretty awesome because it means that you basically have unlimited storage for your photos and video. Those are the main four apps.

Then, there's a plug-in for PC users that is called Box for Office that allows users in the Microsoft Office Suite to see their Box account directly. One of the biggest complaints that we get about Box is the workflow. People have their workflow. They have a way that they're used to saving documents, and in a lot of ways Box sort of makes you learn a new workflow because you can't just mount the Box account onto your computer—at least, currently. Apparently, they're coming out with a new product called Stream that will allow you to do that. But, currently, there's no way to actually mount the drive onto your computer. So if somebody is used to opening up a Word document and then when they're ready to save it, press Save As and not being able to actually see a drive to save to, they get very frustrated. PC users have the ability to download that Box for Office and it's not a problem for them. But for Mac users, there isn’t that simplicity so the users have to learn a new workflow. Particularly the older ones are not happy about it.

PROS

What do you like most about the solution? What makes it a great tool for you?

I think it's more just dynamic file handling - the ease of access to your data. It's universal now. I don't have to worry about whether or not another document is on my computer at home, or on my laptop at work, or on my phone, or on my tablet. Probably the best benefit of Box is that I always know that I can have access to my information.

CONS

What do you dislike most about the solution? What could be optimized to better meet your needs?

I think the fact that people can't "Save As" is a big problem. I think the web client itself is intuitive but for somebody that's used to only navigating through their file structure on Windows Explorer or Finder, it's confusing. It's a leap that some people just don't get.

RECOMMENDATIONS

Based on your personal experience with this platform, what recommendations would you make to another organization considering it?

I would recommend the product. The issue as to whether or not it's better than Dropbox or Google Drive was sort of a moot point for us because we couldn't get both Dropbox and Google when we went through the initial process. We're not FERPA [Family Educational Rights and Privacy Act] compliant. So we couldn’t even use it. But I’ve been very satisfied with Box and I am impressed by the service.

On an annual or monthly basis, how much does your company spend to use this platform?

I’d rather not share that.

How many people at your organization currently use this platform?

Over 500 people use the platform.

Have you interacted with their support team? How has the experience been?

I have. They’re very responsive, professional, friendly and helpful.

To sum up: We have 5 quick questions, and for each question we ask you to rate the solution on a scale of 1-5 with 5 being the best. Feel free to use half increments if you’d like (i.e., 4.5).

What would you give the software for functionality of the features available?

Four.

What would you give the software for ease of use or ease of implementation into your business?

Four.

For support, as in responsiveness of their team or helpfulness of the available online resources?

Five.

Overall, satisfaction with the platform?

Four.

How likely are you to recommend the software to a colleague or similar business?

Five.

4.0
Overall Score
  • 4.0 Features
  • 4.0 Ease of Use
  • 5.0 Support
  • 5.0 Willing to Refer
 
Online Review
Oct 21 2015

Cross-Platform Usage for Nonprofit

4.0

Features: 
4.0
Ease of use: 
5.0
Support: 
3.0
Willing to refer: 
4.0
the reviewer
 
Non-Profit
 
2-10 employees
 
Washington, DC
1
 
Verified
The Review
Recommendations

Keep in mind your priorities. Are they permissions and granularity?  Price, compatibility, and granularity are good reasons to choose Box.

Experience

We use the cloud for cross-platform collaboration. We used to be on OneDrive and it didn't work with Mac well. We use Box for sharing, setting permission levels for users, and editing files within Box. It's been useful due to its compatibility, and the fairly easy learning curve. Their support is decent. 

Pros

We like the compatibility for many devices and its ease of use.

Cons

The development cycle is slow, and not super responsive to fixing bugs.

4.0
Overall Score
  • 4.0 Features
  • 5.0 Ease of Use
  • 3.0 Support
  • 4.0 Willing to Refer
 
Survey Response
Sep 16 2016

Community Editing with Box

3.5

Features: 
3.0
Ease of use: 
2.5
Support: 
3.5
Willing to refer: 
3.5
the reviewer
 
$51 - $250/mo. spend
 
Non-profit
 
51 - 200 employees
 
Fort Worth, TX
Director, Community relations
1
The Review

Recommendations:

The editing functionality is spotty at times. Be prepared to edit using computer software and upload or sync.

Experience:

We use it for storage, community editing, and sharing in my office. We all have access to documents without constantly emailing revisions and have increased storage space.

Pros:

Is syncs with my computer automatically so I don't have to constantly download documents with updates.

Cons:

Organization can be confusing. That might be an internal issue though

 
Client Interview
Oct 21 2015

Salesforce Integrated Storage

3.0

Features: 
3.0
Ease of use: 
2.0
Support: 
3.0
Willing to refer: 
3.0
the reviewer
 
Less than $250/yr. spend
 
Non-Profit
 
11-50 employees
 
Washington, DC
Program Advisor at Non Profit Organization
1
 
Verified
The Review
Recommendations

The interface is user friendly. It depends who is going to be using it, but it is easy to use.

Experience

We selected it because it is compatible with Salesforce. We use it only for storage.

Pros

It works well with our company Salesforce account.

Cons

There is no functionality to edit. We just use it to store files. We'd like a custom hiearchy for saving, so people couldn't just save where they are. Offline capabilities would be great.

3.0
Overall Score
  • 3.0 Features
  • 2.0 Ease of Use
  • 3.0 Support
  • 3.0 Willing to Refer
 
Survey Response
Sep 18 2016

Simple, Fast, and an Easy Solution

4.5

Features: 
4.0
Ease of use: 
3.5
Support: 
4.0
Willing to refer: 
3.5
the reviewer
 
Business Services
 
51 - 200 employees
 
Urbana, IL
Associate, Administration
1
The Review

Recommendations:

It's a secure, easy to use and fast way to stored your documents and share

Experience:

It's simple, fast and easy to use. We use shared documents. It's working very well.

Pros:

It's fast and easy

Cons:

I don't see what can be changed

 
Survey Response
Sep 28 2015

Less Emails with Cloud Collaboration

4.0

Features: 
4.0
Ease of use: 
4.0
Support: 
n/a
Willing to refer: 
4.0
the reviewer
 
Health care & life sciences
 
201-500 employees
 
San Diego, CA
Manager, R&D
1
The Review
Recommendations

We would recommend using it.

Experience

We used it for colloboration with partner companies. Sharing data, results, presentations, and to cut down on emails.

Pros

It is easy to use.

Cons

None.