Top Call Center Services & Voice Services for Healthcare Providers in Tennessee
8 Companies
2 Leaders 6 Contenders
Best Call Center Companies & Voice Services for Healthcare Providers in Tennessee
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$5,000+Undisclosed50 - 249Boca Raton, FL
Services provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSalesRoads is a proficient outbound call center service specializing in telemarketing services, lead generation, and customer care services. Across their reviews, 100% of clients praised their project management and organizational skills, highlighting their commitment to delivering measurable outcomes and adjusting strategies as needed. Notably, several reviews commended their fast execution and ability to integrate seamlessly as an extension of the client's team.
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$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
10% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +2 services20% Data Annotation Services10% Content Moderation ServicesHugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.
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Reviews mention Exceptional performance
Hugo has consistently demonstrated exceptional performance across various projects, receiving accolades for their commitment to timely deliveries and outstanding customer support. Clients have noted a remarkable increase in operational efficiency, with one report highlighting a fourfold improvement in updating solution pages and a response time of under two hours. Their ability to align with client company cultures and provide tailored solutions has also been praised, reinforcing their reputation as a reliable and innovative partner.
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Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023Our partnership with Hugo Outsourcing Company has sparked a remarkable transformation in our operations. We now update solution pages four times faster, ensuring clients access the latest information promptly. Additionally, our customer responses occur in under two hours, showcasing our commitment to swift and top-notch service. These achievements exemplify our dedication to innovation and exceptional customer experiences, setting new industry benchmarks.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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Multilingual Customer Support for Beverage Company
5.0 Aug 22, 2023I'm thrilled to share my experience working with Hugo that has truly transformed our customer support. Their expertise in accelerating response times and providing multilingual support has been nothing short of remarkable. They seamlessly implemented strategies that significantly reduced our response times, ensuring that our valued customers never had to wait long for assistance. This level of responsiveness not only improved customer satisfaction but also showcased their commitment to delivering exceptional service.
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Reviews mention Efficient
Client feedback regarding Hugo's efficiency is overwhelmingly positive. One client noted their ability to 'efficiently handle back office tasks' and improve order processing accuracy to 99.8%. Another highlighted their 'seamless integration' and rapid expansion of call center operations, significantly enhancing customer engagement. Overall, clients commend Hugo for their adaptability, robust project management, and the capacity to streamline operations, which have all contributed to significant business growth.
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Back Office Outsourcing for E-Commerce Co
5.0 Sep 24, 2024They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company
5.0 Jun 27, 2024What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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Reviews mention Accessible
Clients have expressed high satisfaction with Hugo's accessibility, noting that the team is 'always available' through various communication channels such as Slack, email, and chat. One client highlighted the ease of connecting for ongoing calls, emphasizing the flexibility of the Hugo team. Overall, the sentiment regarding accessibility is positive, reflecting a commitment to responsive and effective communication.
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Customer Support for IT Company
5.0 Aug 24, 2023Always available to connect via slack, email or chat. If we need to pick up the phone it’s never an issue. We have on-going calls as needed. The Hugo team is pretty flexible so it’s not hard to connect.
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Services provided
25% Call Center Services35% Customer Service Outsourcing20% Sales Outsourcing +2 services15% Back Office Outsourcing5% Business Continuity ManagementSelect VoiceCom specializes in Contact Center Services, offering comprehensive solutions in both Inbound and Outbound Call Center operations, including Customer Support Services and Telemarketing Services. They have consistently received positive feedback, with significant praise for their detail-oriented service and flexibility, leading to a 35% increase in customer satisfaction for one client. Notably, 100% of reviews highlight their strong project management and adherence to processes.
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$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
45% Call Center Services25% Back Office Outsourcing15% Customer Service Outsourcing +1 service15% Sales OutsourcingHit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.
Reviews mention Reasonable pricing
Clients consistently highlight Hit Rate Solutions' reasonable pricing as a significant advantage. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost.' Another client appreciated the company's 'cost-effective' services, stating they found it easy to set up and efficient. Overall, the sentiment regarding pricing is overwhelmingly positive, with clients feeling that they received high-quality work for a fair price.
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Call Center Services for Consulting Company
4.5 Jan 19, 2024The quality of work done for the price was a good value. They did a fantastic job overall.
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Legal Assistants & Support for Debt Consolidation Company
5.0 Nov 10, 2023They’re a very efficient company to work with and quite cost-effective. Can't think of any (yet), very happy thus far.
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Reviews mention Timely
Overall sentiment regarding Hit Rate Solutions' timeliness is highly positive. Clients consistently praised the company's ability to deliver projects on time and maintain effective communication. One client noted, "Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign." Another client emphasized, "They were very punctual," highlighting their reliability. Overall, Hit Rate Solutions is recognized for its timely delivery and responsiveness.
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Telemarketing Campaign for Real Estate Company
5.0 Feb 26, 2024In summary, the company's project management approach was characterized by effective planning, timely delivery, and responsive communication. Their commitment to meeting my needs and addressing challenges in a proactive manner contributed to the overall success of the telemarketing campaign. I was impressed by their professionalism, attention to detail, and dedication to achieving project objectives.
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Call Center Services for Consulting Company
4.5 Jan 19, 2024The project was delivered on time with detailed reports of the outcome. Good communication with the agent and manager throughout. The quality of work done for the price was a good value.
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Legal Assistants & Support for Debt Consolidation Company
5.0 Nov 10, 2023They are able to finish tasks in a timely manner and never any delays. They are very intelligent, fluent in English, and all a team player. How easy it is to set everything up with HitRate.
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Email Collection for Dental Laboratory
4.5 Nov 10, 2023They were very punctual. Perfect communication was maintained throughout the project. None.
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Reviews mention Reliable
Clients have consistently praised Hit Rate Solutions for their reliability in managing communications. One client noted that the team 'responds promptly to every message' and provides 'detailed notes about each phone conversation.' Additionally, they highlighted the timely execution of tasks, stating that the team 'made calls in a timely manner' and quickly addressed requests. Overall, the sentiment reflects strong satisfaction with Hit Rate Solutions' dependable service.
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Call Center Services for Mental Health Services Provider
5.0 Jan 17, 2024The Hit Rate Solutions team is reliable and has reduced the time our in-house administrative assistant spends on phone calls. They respond promptly to every message and leave detailed notes about each phone conversation. Yes, they made calls in a timely manner and responded to my requests quickly.
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$1,000+Undisclosed2 - 9Memphis, TN
Services provided
10% Branding10% Business Consulting10% Content Marketing +7 services10% E-Commerce Development10% Marketing Strategy10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web DevelopmentKing Creative Co. is a multifaceted agency specializing in SEO marketing, WordPress website development, and branding and messaging frameworks. The company is praised for its thoroughness and dedication to clients, with over 90% of reviews highlighting their effective project management and authenticity. Clients appreciate their open communication, strategic insights, and ability to enhance online presence and brand clarity.
Reviews mention Proactive
King Creative Co. has received positive feedback regarding their proactive approach, particularly from a client who praised Bart's foresight and strategic thinking. The client noted that Bart consistently checked in to ensure alignment and addressed potential issues swiftly. This proactive engagement fostered clarity and effective decision-making within their team. Overall, the sentiment reflects a strong appreciation for the team's dedication and ability to anticipate client needs, enhancing the overall project experience.
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Branding & Comms Strategy for SaaS Trucking Startup
5.0 Apr 8, 2020Bart thinks ahead, keeping future goals in mind when he’s making decisions. He would take notes from our meetings and share them with us. They challenged us to think about important things because they want to see us succeed. Bart is a very authentic person with a ton of energy and passion.
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Reviews mention Dedicated
Clients express high satisfaction with King Creative Co.'s dedication, highlighting their commitment to ensuring alignment and delivering value. One client noted, 'They really value us as a customer and want us to get value out of the project,' emphasizing their proactive communication and attention to client needs. The team's authenticity and willingness to listen were also praised, contributing to a collaborative experience that allowed for quick issue resolution and effective decision-making.
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Branding & Comms Strategy for SaaS Trucking Startup
5.0 Apr 8, 2020I also appreciate their dedication and authenticity. They make sure to check in with us to make sure we were aligned. They really value us as a customer and want us to get value out of the project. Their attention to this created the best experience we could have had because it allowed us to fix any potential issues quickly.
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Reviews mention Openness
Client feedback highlights King Creative Co.'s strong openness in communication and collaboration. The co-founder of Truckish noted their willingness to listen and align with client needs, stating, "They really value us as a customer and want us to get value out of the project." Additionally, they appreciated Bart's authentic approach and proactive check-ins, which fostered a transparent working relationship. Overall, the sentiment reflects a positive experience centered on effective dialogue and responsiveness.
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Branding & Comms Strategy for SaaS Trucking Startup
5.0 Apr 8, 2020They make sure to check in with us to make sure we were aligned. They really value us as a customer and want us to get value out of the project. Their attention to this created the best experience we could have had because it allowed us to fix any potential issues quickly.
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Branding & Comms Strategy for SaaS Trucking Startup
5.0 Apr 8, 2020You’re in good hands with them. Trust the process and speak up if your idea isn’t getting across. They’re really open, and they want to know if anything didn’t sync with us. Bart says what he means.
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$1,000+< $25 / hr10 - 49Nashville, TN
Services provided
100% Call Center ServicesCapital Accounts LLC is a company specializing in Contact Center Services, particularly focusing on Outbound Call Center and Customer Support Services. The overall feedback is positive, highlighting their excellent work quality and ability to significantly reduce costs, with one client noting a 40% monthly savings. While their customer service is a noted strength, areas for improvement include optimizing their workforce size.
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Reviews mention High-quality work
Capital Accounts LLC has received commendations for their high-quality work, with clients noting the 'excellent' quality of their services and describing them as 'outstanding.' One client emphasized a significant cost-saving of 40% monthly, attributing this to the effective productivity enhancements provided by the company. Additionally, the firm's customer service has been highlighted as a significant strength, further reinforcing the positive sentiment towards their overall performance.
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Collections for Medium-sized Company
4.5 Dec 22, 2017The quality of work is excellent. I think the quality of Capital Accounts is outstanding.
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- 1 of 3 Call Center Services reviews are 5 stars
- $1,000,000 – $9,999,999 avg. project cost
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$5,000+$50 - $99 / hr250 - 999Las Vegas, NV
Services provided
60% Call Center Services20% Back Office Outsourcing20% Customer Service OutsourcingSureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.
Reviews mention Knowledgeable
The overall sentiment regarding SureCall's knowledgeability is highly positive, with clients praising their expertise and effective training. One client noted that SureCall has consistently provided comprehensive training and demonstrated confidence in handling complex challenges. Another client highlighted their proactive approach and ability to integrate various communication channels seamlessly. Both reviews emphasize SureCall's capacity to adapt and improve processes, reinforcing their reputation as a knowledgeable and reliable partner.
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Call Center Services for Pizza Corporation
5.0 Feb 21, 2020This large of a transition was very tough from a technical perspective, and we thought they did an absolutely amazing job. That included everything from training the team to use the interface to providing feedback on how we can do things better and more efficiently. They are smart enough to provide feedback when it is needed and when they have ideas about what could make the job better and our operations easier for us.
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Call Center Services for Food Processing Company
5.0 Oct 11, 2019They’re very clearly prepared and knowledgeable. The process they use to manage their workflow is very effective, which gives them the rare ability to onboard customers with ease. They know what needs to be done to obtain the right outcome. It was always easy to work with them and follow their process, making sure our goals were captured.
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Reviews mention Timely
Clients express a highly positive sentiment regarding SureCall's timeliness, highlighting their ability to deliver results ahead of schedule. One client noted that SureCall consistently provided responses earlier than promised, which facilitated project momentum and swift service initiation. Additionally, the specialized team engaged effectively, ensuring rapid implementation of tailored solutions. Overall, feedback emphasizes SureCall's commitment to promptness and efficiency in meeting client needs.
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Call Center Services for Exotic Car Dealership
5.0 Oct 3, 2024They seemed to always deliver earlier than promised. We would agree on a date and they were back to us consistently ahead of schedule. This helped us to keep the momentum of the project and start our service fast.
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Reviews mention Team players
Clients consistently describe SureCall as a dedicated partner rather than merely a service provider. Feedback highlights their team's responsiveness and flexibility, particularly during challenging times, such as the COVID-19 pandemic. One client noted the significant commitment to quality work and continuous improvement, stating, "They’ve shown great care in providing both quality work and continuous improvement." Overall, the sentiment reflects strong appreciation for their collaborative approach and investment in client success.
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BPO & Voice Services for National Hockey Organization
4.0 Nov 13, 2020The team is responsive to our needs and has evolved given the challenges that we’ve faced during COVID-19. We’ve had so many moving targets and variables with respect to the messaging that we’ve communicated to our members, and they’ve been able to adjust on the fly. Our account lead has been terrific on that front as well, being available and flexible. Whenever we run into situations that require more immediate support, she provides help within a quick turnaround time and communicates expectations clearly.
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$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
50% Call Center Services50% Customer Service OutsourcingBlue Valley Marketing is a Contact Center Services provider specializing in both inbound and outbound call center solutions, such as Telemarketing and Customer Support Services. Reviews highlight their exceptional responsiveness, professionalism, and commitment to quality, with 100% of reviewers praising their effectiveness in enhancing customer satisfaction and operational efficiency. Their adeptness in delivering timely results and proactive communication is consistently noted across testimonials.
Reviews mention Knowledgeable
Clients consistently praise Blue Valley Marketing for their knowledgeable and responsive service. One client noted that their agents significantly improved customer satisfaction through efficient handling of inquiries and reservations. Another highlighted the team's commitment to excellence, with fast response times and effective data analytics that optimized operations. Overall, the sentiment reflects strong confidence in Blue Valley's expertise, with clients reporting measurable success and valuing their dedication as an essential asset to their businesses.
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Customer Support Services for Restaurant Business
5.0 Sep 6, 2023Blue Valley has been a game-changer for our restaurant company. Since partnering with them, we've witnessed significant progress and undeniable success. Firstly, our customer satisfaction ratings have soared higher, thanks to their responsive and knowledgeable agents who handle inquiries and reservations efficiently. Additionally, their data analytics and reporting have helped us optimize staffing levels, resulting in reduction of labor costs without compromising service quality.
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Reviews mention Professional
Blue Valley Marketing received high praise for their professionalism and commitment to client needs. One CEO highlighted their 'exceptional' handling of a call center project, noting the team's prompt responses and flexibility. The client commended the delivery of key metrics, including improved customer satisfaction and efficient call resolution. Overall, the sentiment reflects a strong endorsement, emphasizing the company's ability to exceed expectations and deliver quality service.
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Call Center Services for Consumer Services Company
5.0 Sep 7, 2023The project was executed well and it yielded the desired results. Communication with them was smooth and needs were correctly passed across. Their prompt response, flexibility and professionalism, were impressive. The support and communication were excellent; they understood our needs and delivered promptly.
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Reviews mention Well-organized projects
Clients have consistently praised Blue Valley Marketing for their well-organized project management. One CEO highlighted the team's flawless execution in handling a high volume of customer inquiries, noting that communication was smooth and needs were effectively met. The project was delivered on time, with a focus on professionalism and flexibility. Overall, the sentiment reflects a strong satisfaction with Blue Valley's ability to deliver organized and efficient solutions, contributing to improved client satisfaction and operational metrics.
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Call Center Services for Consumer Services Company
5.0 Sep 7, 2023Yes, the project was executed well and it yielded the desired results. Communication with them was smooth and needs were correctly passed across. The support and communication were excellent; they understood our needs and delivered promptly.
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$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSix Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.
Reviews mention Professional
Clients commend Six Eleven Global Services for their high level of professionalism, highlighting effective communication and management. One client noted their 'high quality, professional management, and effective communication' as particularly impressive. Additionally, they maintained project accuracy over 95%, demonstrating reliability. Clients appreciated timely responses to requests and detailed feedback reviews, indicating a strong commitment to service excellence. Overall, the sentiment surrounding professionalism is overwhelmingly positive.
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BPO Services for Logistics & Supply Chain Company
5.0 Apr 25, 2023Six eleven always replies on time. Whatever being requested, whenever being asked, they will give responses. Six eleven reviews all the feedbacks in detail, and always take effective solutions to solve the problem. The team provides the best services they can and communicate actively & politely for any changes.
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Reviews mention Open to feedback
Clients have expressed a positive sentiment regarding six eleven global services' openness to feedback, highlighting their strong listening skills and commitment to meeting client needs. One client noted, 'What six eleven does best is working very hard and listening to our directions very well.' However, there is room for improvement, as clients hope for more independent management from the team in the future. Overall, the willingness to adapt and respond to client instructions is appreciated.
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Customer Service Outsourcing for Online Yoga Instructions Co
4.0 Feb 10, 2023We have an open line of communication with six eleven via Slack and Zoom. Having daily communication allows us to ensure we’re executing and meeting our service-level agreements. What six eleven does best is working very hard and listening to our directions very well. We’re very clear and concise with our instructions. Still, we really appreciate how hard they work to meet our needs.
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Reviews mention Unique expertise
Clients have expressed high satisfaction with six eleven global services, particularly noting their unique expertise in customer service operations. One client highlighted their impressive ability to distinguish themselves in a competitive industry, while another praised their responsiveness and urgency in task execution. Overall, the sentiment reflects a strong appreciation for the company's specialized skills and alignment with client values.
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Customer & Ticket Support Services for Beauty Tech Company
5.0 Mar 17, 2023I'm impressed with their ability to stand out in an industry that usually blends in with one another.
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UndisclosedUndisclosed50 - 249Memphis, TN
Services provided
35% Call Center Services35% Back Office Outsourcing30% Content Writing ServicesMed Communications, Inc., an answering service, is located in Memphis, Tennessee and Lisboa, Portugal. They provide Call Center Services and Back Office Outsourcing and were established in 1998.
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$250,000+$25 - $49 / hr50 - 249Brentwood, TN
Services provided
100% Call Center ServicesSvast Healthcare Technologies is a midsize phone answering service established in 2020. Their team offers Call Center Services.
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$1,000+< $25 / hr250 - 999Clarksville, TN
Services provided
14% Call Center Services30% Back Office Outsourcing16% Customer Service Outsourcing +3 services15% Finance & Accounting Outsourcing (FAO)15% PEO/Employee Leasing10% Sales OutsourcingPremier BPO specializes in offering Contact Center Services and Customer Support Services. Reviews highlight their efficiency and cost-effectiveness, with 66% of clients reporting satisfaction with their services and ease of use. Customers appreciate their strong communication and timely solutions, though some mention pricing as an area for improvement. Overall, Premier BPO provides valuable support, enhancing client operations and streamlining processes.
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Reviews mention High-quality work
Clients have expressed a positive sentiment regarding Premier BPO's high-quality work, noting their efficiency in delivering daily reports and the accuracy of their processing. One client highlighted that the service saved them approximately $9,000 monthly, indicating significant cost-effectiveness. Additionally, the ability to turn around quality work quickly was specifically praised, reinforcing the company's reputation for reliability and professionalism in their services.
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Payment Processing for Mid-sized IT Firm
3.5 Aug 12, 2017The service provider's strength is that they must process accurately.
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UndisclosedUndisclosed10 - 49Knoxville, TN
Services provided
30% Call Center Services30% Sales Outsourcing15% Back Office Outsourcing +2 services15% Customer Service Outsourcing10% TranslationProximoCX, a small call center service, is headquartered in Knoxville, Tennessee. The team offers Call Center Services and Sales Outsourcing.
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$1,000+< $25 / hr50 - 249Knoxville, TN
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Finance & Accounting Outsourcing (FAO)Taskforce BPO is a provider of comprehensive Contact Center Services, specializing in Customer Support, Telemarketing, and Call Handling. Their clients consistently commend their ability to enhance productivity, achieve cost savings of up to 30%, and save significant time monthly. Approximately 100% of reviewers highlight their effective customer service and respectful client interactions.
Reviews mention Puts the customer first
Taskforce BPO consistently prioritizes customer needs, as evidenced by client feedback highlighting their promptness and efficiency in handling projects. Clients appreciate the respectful treatment of their customers and the timely completion of tasks, often ahead of deadlines. One client noted a significant time and cost savings, estimating a reduction of 200 hours and $5,000 to $8,000 monthly. Overall, the sentiment reflects a strong commitment to customer satisfaction and effective service delivery.
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Various Business Processes Support for Utility Service
5.0 Nov 2, 2017We have always been treated in a respectful manner and our customers have been treated the same by Taskforce BPO. We save time and money by utilizing their service to help us meet project deadlines and data management requirements, set appointments, and answer any questions our customers have to the best of their ability.
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$1,000+< $25 / hr250 - 999Belize City, Belize
Services provided
45% Call Center Services45% Customer Service Outsourcing10% Back Office OutsourcingProtel BPO is a comprehensive provider of Contact Center Services, excelling in Customer Support Services across various industries. Reviews indicate a consistent positive outcome, with clients praising their project management, efficient call handling, and impactful customer service improvements. Approximately 80% of reviewers commend their ability to enhance customer satisfaction and resolve issues efficiently.
Reviews mention Reliable
Protel BPO has received consistent praise for their reliability and strong partnership approach. Clients emphasize their attentiveness to requests and effective communication, noting that Protel's team is always available and willing to go the extra mile, even working outside contracted hours when necessary. One client highlighted the company's commitment to enhancing customer experience, describing Protel BPO as highly accommodating and dedicated to their success, reflecting an overall positive sentiment regarding their reliability.
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Call Center Services for Retail Company
5.0 Aug 11, 2024Protel BPO has highly skilled professionals and work as true partners. They are always attentive to our requests and our customer's needs. We are able to communicate with the Protel team in real time via, phone, e-mail and even WhatsApp when needed. Their supervisors are always available. Protel is very accommodating, and reliable. They like to think outside the box and come up with creative recommendations. At times (when needed) they will work outside their contracted hours to resolve customer issues.
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Reviews mention Exceptional performance
Protel BPO has received high praise for their exceptional performance in customer service operations. Clients noted their dedication to excellence, with one director highlighting their ability to handle complex inquiries and maintain high customer satisfaction. Their project management was described as exceptional, consistently delivering on time and being highly responsive to client needs. Overall, Protel BPO is recognized as a reliable partner that significantly contributes to operational success.
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Call Center Services for Utility Company
5.0 Mar 22, 2024Protel BPO has proven to be an invaluable partner supporting our efforts to serving our community with a professional and reliable services. Their call center services ensure seamless communication with our customers, addressing and at times resolving issues promptly and maintaining a high level of customer satisfaction. They trained their agents to be able to navigate complex utility inquiries which in my opinion sets them apart and contributed to the success of our operations. We highly recommend Protel for their dedication and commitment to excellence.
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Services provided
10% Call Center Services75% Sales Outsourcing15% Email MarketingMartal Group is a lead generation and sales engagement company that provides services such as outbound call center operations, telemarketing services, and multi-channel outreach. Over 90% of feedback highlights their responsiveness and excellent project management, with clients noting their ability to seamlessly integrate with internal teams. While some clients experienced challenges in meeting volume, Martal Group is praised for its innovative strategies and strong ROI.
Reviews mention Hard working
Clients consistently praise Martal Group for their hard work and dedication. For instance, one client noted their innovative approach and commitment to refining strategies, stating they are 'very hardworking and innovative.' Another highlighted their ability to quickly grasp complex business needs, reflecting their strong commitment to client success. Overall, the sentiment surrounding Martal Group's work ethic is overwhelmingly positive, with multiple clients emphasizing their diligence and effectiveness in project execution.
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Lead Gen & Sales Engagement for Crowdsourcing Company
5.0 Oct 16, 2023Martal Group has also offered a high degree of consistency. They’re very hardworking and innovative, so they always tell us what has changed, what they’re doing differently, and what new approaches they’re trying. For example, they observe our competitors to see what they’re doing and what results they’re getting.
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Staff Augmentation & Advertising for Marketing Tech Platform
5.0 May 20, 2022They are a hard-working team that acts as an extension of our own in-house efforts.
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Lead Generation for Health Data Firm
5.0 Jun 18, 2020The team performed and communicated very well with us and the customers. Martal Group understood exactly what we were trying to accomplish, and they worked hard to help us get there.
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Reviews mention Helpful
Martal Group has received positive feedback highlighting their helpfulness and professionalism. Clients noted their effective communication and proactive support, particularly in sales and marketing efforts. One client emphasized the impressive sales negotiation skills and the valuable insights gained during collaboration. Overall, clients appreciate Martal's ability to facilitate lead generation and navigate client interactions, with some minor suggestions for improvement in writing skills and flexibility during initial engagements.
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New Market Consultation Services for IT Company
5.0 Jun 24, 2019The entire Martal team was professional, helpful, and very easy to communicate with. I also appreciated our weekly calls.
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Sales & Marketing Services for Manufacturing Startup
4.5 Jun 17, 2019Martal Group is a great match for people initiating marketing efforts, especially in the US region. They’re good at following up and pushing the work forward. We like they’re proactive and helpful.
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Reviews mention Understands the needs of their clients
Martal Group has consistently demonstrated a strong understanding of client needs, as highlighted by multiple reviews. Clients praised their ability to craft tailored strategies, with one noting, "They take the time to understand our goal and objective for a project." Another client emphasized their expertise in grasping intricate business models, stating, "They’ve almost become experts in the early phases of selling and engaging with our customers." Overall, the sentiment reflects high satisfaction with Martal Group's responsiveness and alignment with client objectives.
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Sales Outsourcing & Email Marketing for AI Content Platform
5.0 Feb 2, 2024The best thing about the Martal Group is that they get us. They take the time to understand our goal and objective for a project. Their strategic advice has given us fantastic results.
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Marketing Strategy Development for Digital Marketing Company
5.0 Oct 25, 2023Martal prioritizes collaborative partnerships. They’re always ready to include our insights into the process. While they are experts in lead gen, they understand the value of seeing the process from different perspectives.
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Lead Gen & Sales Engagement for Crowdsourcing Company
5.0 Oct 16, 2023Martal Group is very adept at learning the ins and outs of our business effectively, to the point that they’ve almost become experts in the early phases of selling and engaging with our customers. They seem to be very good at understanding our business and effectively engaging with people to lead them toward showing interest in our business.
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Lead Gen for Email Validation &Verification Company
5.0 Mar 9, 2023We are very happy working with Martal team as they understand our requirements and the restrict delivery time with our growing demands.
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Business Development & Sales for Management Consultants
5.0 Mar 4, 2021We were impressed with Martal’s dedication during the onboarding and understanding of our needs and core competencies.
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$100,000+Undisclosed10,000+Singapore
Services provided
10% Call Center Services60% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Business ConsultingTDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.
Reviews mention Transparent
The overall sentiment regarding transparency in TDCX's operations is highly positive. Clients appreciate the company's culture of openness, where all team members can raise questions or concerns, fostering trust and operational enhancements. One client noted, 'This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client.' Such practices are seen as vital for building strong relationships and improving outcomes across partnerships.
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Customer Service, Security & Risk Assessment for Fintech Co
5.0 Apr 28, 2022TDCX has created a culture where everyone at every level can raise a question or concern, which has enabled my engagements with them to result in countless operating enhancements as well as large-scale operating shifts making all partners in the network increase outputs. This encouragement of transparency into the good or bad fosters trust between agent to TDCX and TDCX to client where everyone wins, including other vendors in the network. More partners should strive to operate this way.
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Reviews mention Understands the needs of their clients
Clients consistently praise TDCX for their deep understanding of business needs and effective communication. One client noted an 8% improvement in customer satisfaction due to TDCX's professionalism and product knowledge. They actively listen to client requirements and suggest innovative solutions, demonstrating a commitment to exceeding expectations. The engagement has led to significant operational improvements, with dedicated support from TDCX's management team further enhancing their responsiveness to client needs.
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Call Center Services for Tech Company
5.0 Jun 16, 2021Customer satisfaction is also an important factor. TDCX has contributed year-over-year (YoY), from 2020 to 2021, to an 8% improved customer satisfaction rating across the criteria of professionalism, understanding customer needs, and product knowledge. That’s a huge improvement for us overall. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work.
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Reviews mention Easy to work with
Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.
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BPO Services for E-Commerce Company
5.0 Mar 31, 2022The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.
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$5,000+$150 - $199 / hr10 - 49Knoxville, TN
Services provided
10% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +4 services10% Business Consulting10% Customer Service Outsourcing10% Sales Outsourcing10% Unified Communications Consulting & SIBizSprints is a CRM consulting and SI company. The Knoxville, Tennessee-based firm was founded in 2016. Their services include CRM consulting and SI and unified communications consulting & SI.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
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$1,000+Undisclosed2 - 9Memphis, TN
Ability to deliver
23.8/40.016.2/20 Reviews2.1/10 Clients & Experience5.5/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr10 - 49Nashville, TN
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15.2/40.015.2/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
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6.8/40.00/20 Reviews1.4/10 Clients & Experience5.3/10 Market PresenceService focus
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22/40.013/20 Reviews2.1/10 Clients & Experience6.9/10 Market PresenceService focus
14% Call Center Services10% Sales Outsourcing76% Other -
UndisclosedUndisclosed10 - 49Knoxville, TN
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
30% Call Center Services30% Sales Outsourcing40% Other -
$1,000+< $25 / hr50 - 249Knoxville, TN
Ability to deliver
29.4/40.016.2/20 Reviews3.8/10 Clients & Experience9.3/10 Market PresenceService focus
25% Call Center Services75% Other -
$5,000+$150 - $199 / hr10 - 49Knoxville, TN
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
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