Top Call Center Services & Voice Services for E-Commerce Companies in New York City
17 Companies
4 Leaders 13 Contenders
Best Call Center Companies & Voice Services for E-Commerce Companies in New York City
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$5,000+Undisclosed50 - 249Boca Raton, FL
Services provided
10% Call Center Services80% Sales Outsourcing10% Email MarketingSalesRoads offers a range of services, including Outbound Call Center and Contact Center Services, aimed at lead generation and customer engagement. Reviews consistently highlight their efficient project management, strategic lead enhancement, and commitment to client success. Clients appreciate their responsiveness, strategic execution, and ability to integrate seamlessly with existing operations, although initial onboarding can be challenging. Overall, SalesRoads is praised for its effective telemarketing services and customer-centric approach.
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$1,000+$25 - $49 / hr250 - 999Oakville, Canada
Services provided
10% Call Center Services75% Sales Outsourcing15% Email MarketingMartal Group offers a range of services including Contact Center Services, Telemarketing Services, and both Inbound and Outbound Call Center operations. The overall feedback from reviews highlights their strengths in generating high-quality leads, proactive communication, and effective project management. Clients appreciate their responsiveness, collaborative approach, and ability to understand and integrate with their clients' business needs.
KnowledgeableGreat project managementPersonableCreative -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Services provided
10% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +2 services20% Data Annotation Services10% Content Moderation ServicesHugo provides comprehensive Contact Center Services, including Customer Support Services through inbound and outbound call centers, chat, email, and phone. The reviews consistently highlight Hugo's efficiency, adaptability, and robust project management, resulting in improved customer support experiences and operational enhancements. Clients commend Hugo for a seamless integration into existing operations and delivering high-quality support without the need for constant oversight.
ProfessionalFlexibleExceptional performanceTransparent -
$5,000+$50 - $99 / hr250 - 999Calgary, Canada
Services provided
25% Call Center Services55% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% FulfillmentSureCall offers a comprehensive range of Contact Center Services, focusing on Inbound and Outbound Call Center operations, Customer Support, and Telemarketing Services. The overall feedback from their reviews highlights their exceptional project management, responsiveness, and ability to enhance customer satisfaction while reducing client costs. Clients also commend SureCall for their proactive and efficient service, adaptability, and strong communication skills.
ReliableAccessibleTeam playersGreat project management -
$5,000+Undisclosed10 - 49New York, NY
Services provided
50% Email Marketing50% Sales OutsourcingFlowd specializes in lead generation and email marketing outreach. The overall feedback across reviews highlights their effectiveness in generating high-quality leads, excellent project management, and strong communication. Clients commend Flowd's ability to adapt to their needs, quick response times, and the collaborative, team-like approach they bring to projects.
InnovativeHigh-quality workGreat teamCommunicative -
$1,000+< $25 / hr10 - 49New York, NY
Services provided
15% Call Center Services25% Back Office Outsourcing20% IT Staff Augmentation +3 services15% Customer Service Outsourcing15% Sales Outsourcing10% Finance & Accounting Outsourcing (FAO)Staffwiz LLC specializes in providing outsourced customer service solutions, particularly in hiring remote customer service agents. The reviews emphasize the company's exceptional hiring approach and effective project management, which resulted in significant improvements in key performance metrics. Staffwiz is praised for its seamless onboarding process and the professionalism of its team members, making them a reliable partner for enhancing customer service operations.
Great project management5.0 out of 5.0 rating for costVery responsiveEasy to work with -
$1,000+< $25 / hr50 - 249Chicago, IL
Services provided
45% Call Center Services25% Back Office Outsourcing15% Customer Service Outsourcing +1 service15% Sales OutsourcingHit Rate Solutions provides comprehensive Contact Center Services, including both Inbound and Outbound Call Center services, Customer Support Services, and Telemarketing Services. Reviews highlight their effective project management, punctual communication, and cost-efficiency, with clients particularly appreciating their responsiveness, professionalism, and high-quality customer interactions. The company is praised for its ability to meet project goals and deliver reliable results across various industries.
EfficientCommunicative9 reviews mention Call Center ServicesGreat project management -
$5,000+$25 - $49 / hr250 - 999Home, KS
Services provided
50% Call Center Services50% Customer Service OutsourcingBlue Valley Marketing offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. The overall feedback highlights their exceptional responsiveness, professionalism, and expertise in enhancing user experiences, streamlining communication, and efficiently resolving customer inquiries. Clients commend their dedication, timely delivery, and substantial improvements in customer satisfaction and operational efficiency.
Efficient4.8 out of 5.0 rating for costGreat project managementProactive -
$1,000+< $25 / hr1,000 - 9,999Davao City, Philippines
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingSix Eleven Global Services provides Contact Center Services, including Customer Support Services, Inbound Call Center, and Telemarketing Services. Reviews highlight the company's professional and responsive personnel, timely delivery, and alignment with client values, with a particular emphasis on meeting customer communication goals and achieving quick response times. Clients appreciate the high value and effective project management.
1 review mentions Call Center ServicesHigh-quality work4.8 out of 5.0 rating for costEasy to work with -
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Services provided
10% Call Center Services50% Back Office Outsourcing20% Customer Service Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)5% Document Digitization & Management5% HR ConsultingThe Hour - Back Office and Virtual Assistant Services offers a range of services including customer success management, technical recruitment, and platform engagement. Across reviews, clients highlight their professionalism, flexibility, and effective communication. The company is praised for successfully identifying and onboarding qualified candidates, demonstrating strong organizational skills and a customer-focused approach.
CommunicativeWell-organized projectsFlexibleHigh-quality work -
$1,000+Undisclosed50 - 249New York, NY
Services provided
10% Call Center Services10% Back Office Outsourcing10% Business Consulting +8 services10% Content Writing Services10% Customer Service Outsourcing10% Digital Strategy10% Sales Outsourcing10% Search Engine Optimization10% Web Design5% HR Outsourcing5% StaffingRSI NGD Group of Companies offers customer service outsourcing solutions, focusing on improving customer service operations through process assessments and staff training. The reviews highlight their exemplary project management, commitment to delivering cost-effective and unique solutions, and their significant impact on customer satisfaction and revenue growth. The company's alignment with client values and effective communication are consistently praised.
CommunicativeExceeds expectations5.0 out of 5.0 rating for costGreat project management -
Undisclosed< $25 / hr2 - 9New York, NY
Services provided
100% Call Center ServicesBP Outsource - Remote Services is a call center service. The New York, New York-based agency was founded in 2015. Their team offers Call Center Services.
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$1,000+< $25 / hr250 - 999New York, NY
Services provided
50% Call Center Services50% OtherIn New York, New York, Conduit Global is a midsize answering service company. Their services include Call Center Services.
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$5,000+< $25 / hr50 - 249New York, NY
Services provided
10% Call Center Services20% Pay Per Click20% Search Engine Optimization +6 services10% E-Commerce Development10% Graphic Design10% Web Design10% Web Development5% HR Outsourcing5% StaffingPay per click agency Virtual Staffing Agency was founded in 2017. The midsize team offers Pay Per Click and Search Engine Optimization.
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$100,000+Undisclosed10,000+Singapore
Services provided
10% Call Center Services60% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Business ConsultingTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
Completed projects in 4 countriesCommunicativeProactive4.7 out of 5.0 rating for cost -
$1,000+Undisclosed250 - 999Lapu-Lapu City, Philippines
Services provided
10% Call Center Services20% Content Marketing20% Email Marketing +4 services20% Social Media Marketing10% Back Office Outsourcing10% SMS Marketing10% Video MarketingJOYNO INC offers comprehensive digital marketing services, including content creation and social media management. Although the reviews do not specifically mention Contact Center Services or Customer Support Services, clients highlight the company's effective project management, quick responsiveness, and accommodating nature. JOYNO INC's strong company culture and high-quality work have significantly increased social media engagement for their clients.
5.0 out of 5.0 rating for costAccessibleKnowledgeableExperienced -
$5,000+Undisclosed2 - 9New York, NY
Services provided
20% Content Marketing20% Email Marketing20% Social Media Marketing +4 services10% Application Testing10% Digital Strategy10% Marketing Strategy10% Sales OutsourcingHeadquartered in New York, New York, LatitudeBOX is a social media marketing agency. Established in 2020, the team provides Social Media Marketing and Content Marketing.
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UndisclosedUndisclosed1,000 - 9,999New York, NY
Services provided
10% Call Center Services10% AI Development10% Application Management & Support +7 services10% Application Testing10% Cloud Consulting & SI10% Computer Engineering10% IT Managed Services10% IT Strategy Consulting10% Robotics Process Automation10% UX/UI DesignGenisys Group is an user experience company. Based in London, England and Bengaluru, India, the company offers UX/UI Design and IT strategy consulting.
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$1,000+Undisclosed50 - 249New Providence, NJ
Services provided
20% Call Center Services46% Customer Service Outsourcing23% Back Office Outsourcing +1 service11% Sales OutsourcingStafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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$1,000+< $25 / hr50 - 249Old Bridge, NJ
Services provided
10% Call Center Services10% Application Testing10% Back Office Outsourcing +11 services10% Customer Service Outsourcing10% E-Commerce Development10% IoT Development10% Mobile App Development10% Sales Outsourcing10% Web Development2% HR Consulting2% HR Outsourcing2% PEO/Employee Leasing2% Recruiting2% StaffingMidsize Back Office Outsourcing company Front Desk Helpers, is located in Old Bridge, New Jersey. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed10 - 49Jersey City, NJ
Services provided
40% Fulfillment30% Logistics & Supply Chain Consulting10% Branding +2 services10% Ecommerce Marketing10% Sales OutsourcingEstablished in 1989, Staci US is a Fulfillment company. In Jersey City, New Jersey, the team specializes in Fulfillment and Logistics & Supply Chain Consulting.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
10% Advertising10% Content Marketing10% Email Marketing +7 services10% Media Planning & Buying10% Mobile & App Marketing10% Pay Per Click10% SMS Marketing10% Sales Outsourcing10% Search Engine Optimization10% Social Media MarketingAdvertising company Common Acquire was founded in 2017. The firm focuses on Advertising and Media Planning & Buying, and is small.
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UndisclosedUndisclosed2 - 9New York, NY
Services provided
20% E-Commerce Development20% Pay Per Click20% Sales Outsourcing +2 services20% Search Engine Optimization20% Social Media MarketingNoal Partners is a social media marketing agency. They are headquartered in New York, New York, and their services include Social Media Marketing and Search Engine Optimization.
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$1,000+< $25 / hr50 - 249Melville, NY
Services provided
10% Call Center Services50% BI & Big Data Consulting & SI10% Digital Strategy +3 services10% HR Consulting10% Other Digital Marketing10% TranscriptionDataservices2globe is a data analytics company. They focus on BI & big data consulting & SI and Digital Strategy and were launched in 2014. The company is in Melville, New York.
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$1,000+Undisclosed2 - 9Morris Plains, NJ
Services provided
10% Call Center Services60% ERP Consulting and SI15% Custom Software Development +1 service15% Web DevelopmentLocated in Morris Plains, New Jersey, Internet Customer Solutions, Inc. Is a small ERP consulting and SI company. The team offers ERP consulting and SI and Custom Software Development.
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$5,000+< $25 / hr50 - 249East Windsor, NJ
Services provided
20% Call Center Services20% AI Development20% Business Consulting +3 services20% Generative AI10% Custom Software Development10% Low/No Code DevelopmentIworxs by Palnar is a software development company. The team provides Custom Software Development and Artificial Intelligence, and the firm is in Massenbachhausen, Germany and Kazhakkoottam, India.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Best Call Center Companies & Voice Services for E-Commerce Companies in New York City
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$5,000+Undisclosed10 - 49New York, NY
Ability to deliver
22.5/40.016.4/20 Reviews0.9/10 Clients & Experience5.2/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr10 - 49New York, NY
Ability to deliver
21.8/40.016.4/20 Reviews0/10 Clients & Experience5.4/10 Market PresenceService focus
15% Call Center Services15% Sales Outsourcing70% Other -
$1,000+< $25 / hr50 - 249Great Neck Plaza, NY
Ability to deliver
23.2/40.016.6/20 Reviews1.4/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+Undisclosed50 - 249New York, NY
Ability to deliver
21/40.017/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
Undisclosed< $25 / hr2 - 9New York, NY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
100% Call Center Services -
$1,000+< $25 / hr250 - 999New York, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
$5,000+< $25 / hr50 - 249New York, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$5,000+Undisclosed2 - 9New York, NY
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed1,000 - 9,999New York, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+Undisclosed50 - 249New Providence, NJ
Ability to deliver
8.9/40.00/20 Reviews3.6/10 Clients & Experience5.3/10 Market PresenceService focus
20% Call Center Services11% Sales Outsourcing69% Other -
$1,000+< $25 / hr50 - 249Old Bridge, NJ
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Jersey City, NJ
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed2 - 9New York, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed2 - 9New York, NY
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
$1,000+< $25 / hr50 - 249Melville, NY
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+Undisclosed2 - 9Morris Plains, NJ
Ability to deliver
7.6/40.00/20 Reviews2.4/10 Clients & Experience5.2/10 Market PresenceService focus
10% Call Center Services90% Other -
$5,000+< $25 / hr50 - 249East Windsor, NJ
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services80% Other
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