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Outsourcing your customer service is a tough decision, but sometimes the best one. Selecting a quality-driven outsourced customer service provider can be daunting, but it doesn't have to be. We've curated a list of over 1,000 customer support companies across the world to help you. Access customer specialists around the world who understand service trends can increase customer retention. Need to outsource something else? Search for top order processing, setting, and telemarketing service providers, too.

Services: Customer Service Outsourcing

Best Customer Service Outsourcing Companies

  • Helpware

    Helpware

    Amazing Customer Experiences. Together.

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Lexington, KY
    Service Focus

    "Helpware has consistently exceeded expectations even when we have special support needs."

    • Project Manager, NIC Virginia
  • LimTC

    LimTC

    Your Vision. Our Solution.

    $5,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine
    Service Focus

    "The project has been very successful — LimTC truly feels like an extension of our company."

    • CEO, SaaS Company
  • SupportYourApp

    SupportYourApp

    AI-Enhanced Customer Support and Care

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE
    Service Focus

    "They are always ready to help and take on new things and responsibilities."

    • Manager, Meditation App
  • Unity Communications

    Unity Communications

    An award winning global BPO based in the USA

    $1,000+
    < $25 / hr
    250 - 999
    Gilbert, AZ
    Service Focus

    "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

    • General Partner, Inturact Capital
  • SureCall

    SureCall

    Doing Good With Every Call!

    $1,000+
    < $25 / hr
    50 - 249
    Calgary, Canada
    Service Focus

    "They offer exceptional white-glove service that goes above and beyond what is asked of them."

    • Sourcing Lead, Advertising & Marketing Firm
  • HelpSquad

    HelpSquad

    Virtual Assistants starting at $7.50 per hour

    $1,000+
    < $25 / hr
    250 - 999
    Hatboro, PA
    Service Focus

    "We're impressed with their attention to detail. They've also never done the same mistake twice."

    • Executive, Imagine Advanced Dental Arts
  • Connext

    Connext

    Business Process Outsourcing

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines
    Service Focus

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

    • CEO, RedHammer LLC
  • ContactWorks

    ContactWorks

    Flexible, Scalable Solutions

    $75,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX
    Service Focus

    "We've been impressed with their flexibility and partnership." "

    • L1 Support Manager, TengoInternet
  • Prialto

    Prialto

    Managed Virtual Executive Assistants for Teams

    $1,000+
    < $25 / hr
    250 - 999
    Portland, OR
    Service Focus

    "Prialto has exceeded my expectations."

    • CEO, Commercial Auto Insurance Company
  • Outsourced

    Outsourced

    Your Outsourced team in the Philippines

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Quezon City, Philippines
    Service Focus

    "Responsiveness is one of their key strengths."

    • CEO, Matter Design & Digital
  • Blue Valley Marketing

    Blue Valley Marketing

    Expect more from your contact center partner.

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS
    Service Focus

    "They’re excellent at what they do and have never missed the mark."

    • Director of Marketing, W D Hoard Company
  • Callbox

    Callbox

    LEAD MANAGEMENT SOLUTIONS

    Undisclosed
    Undisclosed
    250 - 999
    Los Angeles, CA
    Service Focus

    "They've been very effective."

    • COO, Marketing Technology Consulting Firm
  • Remote CoWorker

    Remote CoWorker

    Award-Winning Outsourcing Services

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL
    Service Focus

    "They deliver everything on time."

    • CEO, OptiMatch
  • XACT

    XACT

    An Organic Extension of your Customer Experience.

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL
    Service Focus

    "They were very professional and had everything set up on time."

    • Call Center Manager, VENU+
  • Go Answer

    Go Answer

    Save 50% off your 1st month by mentioning Clutch!

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Garden City, NY
    Service Focus

    "We’re impressed with how professional and even-keeled their representatives are."

    • Lead Attorney & Founder, Law Firm
  • UAM

    UAM

    We Drive Efficiency To Enable Business Outcomes

    $1,000+
    < $25 / hr
    250 - 999
    Miami Beach, FL
    Service Focus

    "I'm delighted with their work from end to end."

    • Executive, Fintech Company
  • Loop Contact Solutions

    Loop Contact Solutions

    American quality Philippine call center services

    $5,000+
    < $25 / hr
    50 - 249
    Makati, Philippines
    Service Focus

    "They take our business success very seriously, and they track their upselling revenue very closely."

    • COO, OneBlade Inc
  • Hit Rate Solutions

    Hit Rate Solutions

    Philippines Based Outbound Call Center

    $1,000+
    < $25 / hr
    50 - 249
    Sheridan, WY
    Service Focus

    “They spoke with enough contacts, allowing me to provide a comprehensive deliverable to my customer.”

    • Independent Consultant
  • SummitNext

    SummitNext

    BPO for High Growth Companies

    $1,000+
    < $25 / hr
    50 - 249
    Petaling Jaya, Malaysia
    Service Focus

    "Their integrity, integration, and Innovation were impressive."

    • CEO, SEAbizs
  • Saucal

    Saucal

    Top WooCommerce agency for enterprise eCommerce

    $10,000+
    $150 - $199 / hr
    10 - 49
    Calgary, Canada
    Service Focus

    “They’ve been instrumental in making our website what it is today.”

    • Director & Co-founder, No Pong Limited
  • WiserBrand

    WiserBrand

    From Analysis to Transformation

    $5,000+
    $50 - $99 / hr
    50 - 249
    New York, NY
    Service Focus

    "The project was done on time and within budget."

    • CEO, Art Retail Company
  • 1840 & Company

    1840 & Company

    Hire Global Vetted Talent & Teams in 150 Countries

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS
    Service Focus

    “They’re like a matchmaker for staff; they provide exactly what we’re looking for.”

    • Executive, Startup Incubator & Accelerator
  • Smith.ai

    Smith.ai

    24/7 live agents for phone, chat & SMS

    Undisclosed
    Undisclosed
    250 - 999
    Los Altos, CA
    Service Focus

    "We're impressed by their thoroughness."

    • Practice Manager, Houston Regenerative Therapy
  • Stellar Staff

    Stellar Staff

    Hire Top Tier Talent - Starting at $8.49/Hour

    $1,000+
    < $25 / hr
    250 - 999
    Los Angeles, CA
    Service Focus

    "The caliber of talent who work with you and their hands-on experience is impressive."

    • Executive, Blaynk Unlimited
  • OWORKERS

    OWORKERS

    MULTILINGUAL BPO SERVICES / DATA & CONTENT

    $1,000+
    < $25 / hr
    250 - 999
    London , United Kingdom
    Service Focus

    "We're satisfied with their current service so far."

    • BPO Manager, GetID
  • six eleven global services

    six eleven global services

    quality work, quality experience

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Davao City, Philippines
    Service Focus

    "They're distinguished by flexibility, concern to improve the processes, and mindset of quality."

    • Senior Manager of Customer Service, Remote Monitoring Co
  • LEX Reception

    LEX Reception

    We handle your calls so you can focus on your firm

    Undisclosed
    Undisclosed
    250 - 999
    Portland, OR
    Service Focus

    “LEX Reception is well-worth the money. You’re going to get a higher ROI.”

    • Attorney, Reeves Lavallee, PC
  • BPO Hive LLC

    BPO Hive LLC

    Outsourcing Solutions made easy!

    $1,000+
    < $25 / hr
    10 - 49
    Cairo, Egypt
    Service Focus

    "Talented and high-quality staffing is provided."

    • COO, Real Estate Company
  • Valoris Center

    Valoris Center

    MULTILINGUAL OUTSOURCING SOLUTIONS PROVIDER

    $1,000+
    < $25 / hr
    250 - 999
    București, Romania
    Service Focus

    "Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."

    • Real Time Operations Supervisor, Glovo
  • Remote Team Solutions

    Remote Team Solutions

    Building Great Teams for Great Companies

    Undisclosed
    Undisclosed
    50 - 249
    Torreón, Mexico
    Service Focus

    "Their excellence, professionalism, and commitment have exceeded my highest expectations."

    • Owner, Digital Marketing & Web Development Company
  • TECHSPEED INC

    TECHSPEED INC

    DATA ENTRY & BUSINESS PROCESS OUTSOURCING

    $1,000+
    < $25 / hr
    50 - 249
    Portland, OR
    Service Focus

    "TechSpeed Inc had a very thorough delivery process."

    • Former VP of Marketing, SaaS Business Mgmt. Provider
  • One Umbrella

    One Umbrella

    The Ultimate B2B & Education Growth Partner

    $5,000+
    $100 - $149 / hr
    2 - 9
    London, United Kingdom
    Service Focus

    "They've shown great dedication to getting results."

    • Founder, StoryLearning.com
  • OverDrive Services

    OverDrive Services

    Get the support you need with Overdrive Services

    Undisclosed
    < $25 / hr
    10 - 49
    Plano, TX
    Service Focus

    "Truly a professional team that exceeded our expectations!"

    • Operations Manager, D4 Construction Services
  • Virtual Gurus

    Virtual Gurus

    Find reliable remote talent, fast.

    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada
    Service Focus

    "We have had great success working with the Virtual Gurus."

    • Customer Support Lead, Online Marketplace
  • VoiceNation

    VoiceNation

    America’s favorite call answering service

    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA
    Service Focus

    "VoiceNation is a one-stop-shop." "

    • Lead Recluiter

Let our team find the right match for you.

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Outsourced Customer Support Services FAQs

The best outsourced customer support services out there may not be the right match for your company's needs. Here are some FAQs to get you thinking about your business needs, which will help you find the right match in a customer service outsourcing company.

When hiring a customer service outsourcing company, evaluation criteria includes industry knowledge and experience, strong verbal and written communication skills, adaptability and flexibility, patience and empathy, self-control, and integrity.

The average cost of outsourcing customer support services will depend on how many agents you need. Allocating a specific budget allows businesses to invest the necessary resources, technology, and training to deliver effective customer support. By budgeting for customer support, businesses can ensure that they have the means to provide timely and efficient assistance to customers, which can result in increased customer retention, positive word-of-mouth, and overall business growth. Explore our BPO pricing guide to learn more about costs for customer outsourcing companies.

Outsourced support services companies are third-party service providers that provide both non-voice and voice customer support operations. They have teams of experts that know how to resolve customer concerns and de-escalate issues. Services can include anything from technical assistance, to answering inquiries, and more through various channels like phone, email, social media, and self-service options. By partnering with a customer service outsourcing company, you can ensure that your company gets a boost in customer loyalty and satisfaction.

Hiring a customer support company can bring numerous benefits to businesses. Firstly, it helps retain customers by providing excellent assistance and resolving their issues promptly. Secondly, it reinforces company values and brand image by ensuring consistent and professional customer interactions. Lastly, it generates positive referrals as satisfied customers are likelier to recommend the business to others, increasing sales and growth. Other benefits include: providing incredible services and expertise in cost-effective ways, quick and reliable service, and flexibility.

It is possible to work with customer support companies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects tend to produce results more quickly than long-term projects but may not yield the same significant returns over time. Longer engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly, along with better brand visibility and customer loyalty.

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