Reviews mention "proactive"
4.7 out of 5.0 rating for cost
Reviewed 9 times in the past 6 months
7 Top-Reviewed Customer Service Outsourcing Companies in or near Brighton in 2024
We have more than 70 of the best Customer Service Outsourcing companies in Brighton with 76 reviews listed on Clutch. To help you find top Customer Service Outsourcing agencies in Brighton quickly, we've selected 7 of the top Customer Service Outsourcing providers based on their ratings and reviews posted as recently as 8/13/24. We've also included a mix of smaller and larger firms so we cover a range of budgets.
To make it easier for you to compare, we’ve created a single paragraph that summarizes all 72 reviews for these 7 companies. We have also extracted keywords that echo the sentiment, experience, and even the expertise most reviewers talked about in their reviews of each Customer Service Outsourcing company.
According to people just like you, FBSPL- Fusion Business Solutions (P) Limited, Abacus Cambridge Partners, Quantanite, Commversion | Managed Live Chat, Verbatim Virtual Receptionists, Medical PA, and CALLCARE are all considered some of the top Customer Service Outsourcing companies in and nearby Brighton in 2024. Read on...
FBSPL- Fusion Business Solutions (P) Limited
281 Kenton Rd Harrow, Middlesex
Kingsbury Middlesex, United Kingdom
HA3 0HQ
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 1,000 - 9,999
- Founded: 2006
- Quality Score: 4.8
- Schedule Score: 4.9
Services:
- Back Office Outsourcing
- Content Marketing
- Digital Strategy
- Finance & Accounting Outsourcing
- Fulfillment
- Supply Chain Consulting
Key Clients:
CRF Solutions, Charles Katz Insurance Services, Propulo Consulting, TCE Insurance Services Inc. Technika Search and 5 more, and FBSPL- Fusion Business Solutions (P) Limited overall rating is 4.9 stars.
#1 - FBSPL- Fusion Business Solutions (P) LimitedLEARN MORE ABOUT FBSPL- FUSION BUSINESS SOLUTIONS (P) LIMITED...
Reviewers Frequently Mention:
Clutch Review Summary:
Fusion Business Solutions (P) Limited has received positive acclaim for their transparency, responsiveness, and integrity in managing engagements. Clients have noted the team's ability to deliver tasks beyond requirements, resulting in increased lead conversion rates and fruitful engagements. The service provider's timely delivery and effective communication via virtual meetings and email have also been praised, making them a reliable and client-oriented partner.
Company Description:
Founded in 2006, and stating they have between 1,000 - 9,999 employees, FBSPL- Fusion Business Solutions (P) Limited is located at 281 Kenton Rd Harrow, Middlesex, Kingsbury Middlesex HA3 0HQ. They offer services for multiple industries including Automotive, Business services, eCommerce and more. FBSPL- Fusion Business Solutions (P) Limited offers expertise in Background Checks, Candidate Engagement & Management, Email Support Services and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.9 star rating.
Abacus Cambridge Partners
Two Kingdom Street 6th Floor Paddington London, W2 6BD
London
W2 6BD
About:
- Minimum Budget: N/A
- Avg. Hourly Rate: N/A
- Employees: 50 - 249
- Founded: 2017
- Quality Score: 4.6
- Schedule Score: 4.9
Services:
- Custom Software Development
- Call Center Services
- ERP
- Sales Outsourcing
Key Clients:
Al Essa, Ascend Healthcare Solutions, Baghlaf Al Zafer Metal Industries, Fivetech Hilal Foods and 4 more, and Abacus Cambridge Partners overall rating is 4.9 stars.
#2 - Abacus Cambridge PartnersLEARN MORE ABOUT ABACUS CAMBRIDGE PARTNERS...
Reviewers Frequently Mention:
Clutch Review Summary:
Abacus Cambridge Partners has been praised for their strong approach to project management, with constant meetings and timely deliveries, along with their flexible and responsive communication. Clients appreciate the team's high-caliber work, efficiency, and adaptability to meet their requirements, which has led to increased revenue and transaction volumes. Abacus Cambridge Partners is also recognized for their knowledge and expertise in Google, quick delivery, and strong team culture, contributing to a positive work environment and improved response times.
Company Description:
Founded in 2017, and stating they have between 50 - 249 employees, Abacus Cambridge Partners is located at Two Kingdom Street 6th Floor Paddington London, W2 6BD, London W2 6BD. They offer services for multiple industries including Financial services, Government, Retail and more. Abacus Cambridge Partners offers expertise in B2C Telemarketing & telesales, Windows server, Google app engine and other Customer Service Outsourcing capabilities, while maintaining an overall 4.9 star rating.
Quantanite
10 York Road, London
London, LND, United Kingdom
HA9 0BU
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 1,000 - 9,999
- Founded: 2014
- Quality Score: 4.6
- Schedule Score: 4.8
Services:
- Back Office Outsourcing
- Call Center Services
- Transcription Services
- Sales Outsourcing
Key Clients:
Just Takeaway - Skip the dishes, Microblink, Syft and Takeout7 Inc, and Quantanite overall rating is 4.8 stars.
#3 - QuantaniteLEARN MORE ABOUT QUANTANITE...
Reviewers Frequently Mention:
Clutch Review Summary:
Quantanite's work has consistently met and exceeded client expectations, with high quality and efficient workflow. The team's strong communication and client collaboration have led to improved performance and the ability to tackle numerous processes, despite initial expectations not being met. The client also appreciates the team's trustworthiness and ability to easily collaborate.
Company Description:
Founded in 2014, and stating they have between 1,000 - 9,999 employees, Quantanite is located at 10 York Road, London, London, LND HA9 0BU. They offer services for multiple industries including Automotive, Business services, Consumer products & services and more. Quantanite offers expertise in Email Support Services, Order Processing & Taking, Audio to Text Transcription and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.
Commversion | Managed Live Chat
142 Cromwell Road
London, United Kingdom
SW7 4EF
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: N/A
- Employees: 50 - 249
- Founded: 2015
- Quality Score: 5
- Schedule Score: 5
Services:
- Conversion Optimization
Key Clients:
Blush and Blow London and 603 The CoWorking Space, and Commversion | Managed Live Chat overall rating is 5 stars.
#4 - Commversion | Managed Live ChatLEARN MORE ABOUT COMMVERSION | MANAGED LIVE CHAT...
Reviewers Frequently Mention:
Clutch Review Summary:
Commversion has been praised for their attentive and dependable service, which directly contributed to new client acquisition. Their diligence and attention to detail have been highlighted, along with their ability to suggest uncommon questions for better customer support. Additionally, their independent work style and ability to behave like part of the team have allowed for effective outsourcing and cost-cutting, enabling the in-house staff to focus on clients.
Company Description:
Founded in 2015, and stating they have between 50 - 249 employees, Commversion | Managed Live Chat is located at 142 Cromwell Road, London SW7 4EF. They offer services for multiple industries including Automotive, Hospitality & leisure, Legal and more. Commversion | Managed Live Chat offers expertise in Email Support Services Chat Support Services and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00, while maintaining an overall 5 star rating.
Verbatim Virtual Receptionists
Venture West, Greenham Business Park,
Thatcham
RG19 6HX
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 10 - 49
- Founded: 1997
- Quality Score: 4.5
- Schedule Score: 4.8
Services:
- Back Office Outsourcing
- Call Center Services
- Sales Outsourcing
Key Clients:
Belvoir, Berkshire Community Foundation, HelpAge, Knight Frank London Overgound and 6 more, and Verbatim Virtual Receptionists overall rating is 4.8 stars.
#5 - Verbatim Virtual ReceptionistsLEARN MORE ABOUT VERBATIM VIRTUAL RECEPTIONISTS...
Reviewers Frequently Mention:
Clutch Review Summary:
Verbatim Virtual Receptionists provide essential support to businesses, offering high-quality services such as ticket creation and impressing clients with their responsiveness. Clients have noted that the team is approachable and responsive to feedback, allowing them to focus on core tasks. The service delivers excellent value for the money, freeing up time for other important business activities.
Company Description:
Founded in 1997, and stating they have between 10 - 49 employees, Verbatim Virtual Receptionists is located at Venture West, Greenham Business Park,, Thatcham RG19 6HX. They offer services for multiple industries including Advertising & marketing, Automotive, Information technology and more. Verbatim Virtual Receptionists offers expertise in Email Support Services, Virtual receptionist, B2B Lead Generation and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 4.8 star rating.
Medical PA
20 Southern Way
Harlow, England
CM18
About:
- Minimum Budget: N/A
- Avg. Hourly Rate: $25 - $49
- Employees: 10 - 49
- Founded: 2005
- Quality Score: 5
- Schedule Score: 4.5
Services:
- Back Office Outsourcing
- Call Center Services
Key Clients:
Home Physio Group and RP Podiatry, and Medical PA overall rating is 4.5 stars.
#6 - Medical PALEARN MORE ABOUT MEDICAL PA...
Reviewers Frequently Mention:
Clutch Review Summary:
Clients have reported saving approximately 2.5 hours daily due to the services provided by Medical PA. The company is noted for its quick responsiveness and high level of professionalism, leading to positive customer feedback and satisfaction.
Company Description:
Founded in 2005, and stating they have between 10 - 49 employees, Medical PA is located at 20 Southern Way, Harlow CM18. They offer services for multiple industries including Hospitality & leisure Medical and more. Medical PA offers expertise in Customer Surveys & Market Research Calls, Email Support Services, Order Processing & Taking and other Customer Service Outsourcing capabilities, while maintaining an overall 4.5 star rating.
CALLCARE
Suite 8, 186 Sloane Street
London, United Kingdom
SW1X 9QR
About:
- Minimum Budget: $1,000.00
- Avg. Hourly Rate: < $25
- Employees: 250 - 999
- Founded: 1998
- Quality Score: 1
- Schedule Score: 0.5
Services:
- Back Office Outsourcing
- Call Center Services
Key Clients:
Acis Group, City University of London, Dreamland, Dulux Hodge Bank and 5 more, and CALLCARE overall rating is 0.5 stars.
#7 - CALLCARELEARN MORE ABOUT CALLCARE...
Reviewers Frequently Mention:
Clutch Review Summary:
CALLCARE demonstrated good implementation during the onboarding process, however, they eventually showed poor pronunciation and management skills, leading to a failure to meet contractual commitments. Despite this, the overall call answering service was deemed okay.
Company Description:
Founded in 1998, and stating they have between 250 - 999 employees, CALLCARE is located at Suite 8, 186 Sloane Street, London SW1X 9QR. They offer services for multiple industries including Business services, eCommerce, Education and more. CALLCARE offers expertise in Email Support Services, Order Processing & Taking, Payment Processing and other Customer Service Outsourcing capabilities. Their minimum project size is $1,000.00 and an hourly rate between < $25, while maintaining an overall 0.5 star rating.