# Top Customer Support Services in the United Kingdom Recommended Customer Support companies in United Kingdom include Top Customer Service, Simply Contact, Genmar (UK) Ltd, Answer4u, AnswerForce, Quantanite, Verbatim Virtual Receptionists, Abacus Cambridge Partners, The Contact Company, Commversion | Managed Live Chat. From London’s fintech scale-ups to Manchester’s e-commerce brands and Belfast’s long-standing contact centre talent pool, U.K. providers bring mature operations, native-English support, and strict data compliance to customer experience. On Clutch, you can compare verified customer support agencies in the United Kingdom by client reviews, industry focus, languages, channels, and 24/7 coverage. Every review on Clutch is vetted and interview-driven, so you can see real outcomes, SLAs, and tech stacks before you shortlist. Use filters to refine by budget, location, and service model. Start with these popular directories: • Top Customer Support Companies • Customer Support Companies in London • Customer Support Companies in Birmingham • Customer Support Companies in Manchester • U.K. Customer Support Companies for Business Services We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Customer Support Services in the United Kingdom Ratings Updated: Jul 22, 2026 ### [Top Customer Service](https://clutch.co/profile/top-customer-service) #### 5 out of 5 star rating (68 reviews) - $1,000+ minimum project size - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 10% Content Moderation Services - 55% Customer Service Outsourcing - 15% Data Annotation Services #### Company description Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs. [Visit Website](https://bpo.topcustomerservice.com/) #### Personable Clients consistently commend Top Customer Service for their personable approach, highlighting their commitment to understanding brand voice and client needs. One client noted, 'every interaction felt personal, supportive, and well-informed,' reflecting a strong alignment with their expectations. Overall, feedback indicates a high sentiment towards their ability to foster friendly and effective communication, enhancing client satisfaction and trust throughout the project. #### Reviewed 16 times in the past 6 months Recent reviews for Top Customer Service reflect a consistently positive sentiment, highlighting their professionalism and effective communication skills. Clients from various industries noted improvements in response times and customer satisfaction, with one remarking on the 'dedication and responsiveness' of their team. Specific feedback included enhanced organization of service requests and fewer missed inquiries. While some clients suggested proactive content strategy recommendations, overall, the feedback indicates strong alignment with client needs and high-quality service delivery. - 16 of 16 reviews are 5 stars - 9 new reviews for Customer Service Outsourcing services - $50,000 – $199,999 avg. project cost [Read 16 Recent Reviews](https://clutch.co/profile/top-customer-service?sort_by=date_desc&verified=true#reviews) #### 25 reviews mention Customer Service Outsourcing Customer Service & Back-Office Support for Protection Agency 5.0/5 — Top Customer Service provides ongoing customer support and proctoring services for an environmental protection agency. The team assists with the Section 608 support for the client's students. - 25 of 25 Customer Service Outsourcing reviews are 5 stars - 16 new reviews for Customer Service Outsourcing in past 6 months - $50,000 – $199,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/top-customer-service/383609) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred. [Read All Reviews](https://clutch.co/profile/top-customer-service?verified=true#reviews) - $10,000 to $49,000 (18 reviews) - $50,000 to $199,999 (11 reviews) - $200,000 to $999,999 (6 reviews) - $1,000,000 to $9,999,999 (1 reviews) --- ### [Simply Contact](https://clutch.co/profile/simply-contact) #### 4.8 out of 5 star rating (26 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 35% Call Center Services - 55% Customer Service Outsourcing #### Company description Simply Contact is a customer service BPO specializing in outsourced customer support, call center solutions, and remote customer care. Across diverse projects, they consistently receive high ratings for their adaptability and effective project management. Notably, 100% of reviewers praised their timely delivery and improvement in customer satisfaction, while 70% highlighted their multilingual support capabilities. Overall, Simply Contact is recognized for enhancing operational efficiency and customer service quality. [Visit Website](https://simplycontact.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### 16 reviews mention Customer Service Outsourcing Call Center Services for Wheelchair Rental System 4.5/5 — A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German. - 13 of 16 Customer Service Outsourcing reviews are 5 stars - $10,000 – $49,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/simply-contact/198427) #### Experience in 11 industries Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions. [Read All Reviews](https://clutch.co/profile/simply-contact?verified=true#reviews) ##### Software Experience Simply Contact demonstrates strong expertise in enhancing customer service operations within the Software industry. Clients commend their tailored solutions, effective project management, and ability to boost customer satisfaction metrics significantly. Their comprehensive approach, which includes multichannel support implementation and back-office efficiency improvements, underscores their strengths. Overall, the sentiment is overwhelmingly positive, indicating that Simply Contact is well-suited for companies seeking to optimize their software-related services. - 1 review for software industry - 1 review is 5 stars - Unknown avg. project cost - Customer Support Services for Email Deliverability Platform (5.0/5, Nov 28, 2023): Simply Contact overhauls an email deliverability platform's customer service operations and sets up email, phone, and live chat support. They also handle back-office tasks like data entry and order processing. [Read Full Review](https://clutch.co/go-to-review/simply-contact/252538) ##### Business services Experience Simply Contact has demonstrated significant expertise in the Business services industry, particularly in HR services and business process outsourcing. Clients appreciate their rapid onboarding and skilled agents, which allow for efficient outsourcing of tasks such as outbound calls to job seekers. Feedback highlights the team's professionalism, flexibility, and proactive approach, contributing to cost savings and improved focus on core business activities. Overall, Simply Contact is positioned as a reliable partner for businesses seeking effective outsourcing solutions. - 1 review for business services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for HR Services & Biz Process Provider (5.0/5, Oct 22, 2020): Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/94461) ##### Information technology Experience Simply Contact demonstrates expertise in providing tailored customer support solutions within the Information technology sector. Clients commend their ability to effectively establish systems that enhance customer engagement and satisfaction, particularly for multilingual and multi-channel support. Feedback highlights their professionalism, adaptability, and strong project management skills, ensuring timely delivery and seamless communication. The overall sentiment is positive, indicating that Simply Contact is a reliable partner for businesses seeking to improve their customer interaction strategies. - 2 reviews for information technology industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Customer Service Support for Public Interest Tech Firm (5.0/5, Jan 19, 2024): Simply Contact provided customer service support to a public interest technology firm. They set up a multi-channel customer support system with Polish- and Ukrainian-speaking team members. [Read Full Review](https://clutch.co/go-to-review/simply-contact/262799) - Customer Service Outsourcing for AdTech Company (4.0/5, Dec 9, 2024): Simply Contact provided customer service outsourcing services for an adtech company. The team was responsible for managing email tickets on Freshdesk and categorizing and resolving queries. [Read Full Review](https://clutch.co/go-to-review/simply-contact/336237) ##### Financial services Experience Simply Contact demonstrates strong expertise in the Financial services industry, providing essential multilingual support that enhances customer satisfaction. Clients commend their ability to implement AI-powered solutions effectively, resulting in faster resolution times and improved customer service metrics. The team is noted for their responsiveness and adaptability, ensuring projects are delivered smoothly and on time. Overall, Simply Contact's commitment to high-quality support makes them a strong candidate for businesses seeking to optimize their customer service processes in the financial sector. - 1 review for financial services industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Customer Service & Back Office Outsourcing for FinTech Co (5.0/5, Nov 12, 2024): Simply Contact provided customer service and back office support for a fintech company. The team offered multilingual support and implemented a chatbot for chat, phone, and email customer support. [Read Full Review](https://clutch.co/go-to-review/simply-contact/330201) ##### Education Experience Simply Contact demonstrates strong expertise in the Education sector, effectively enhancing customer support for educational institutions. Their client, PioGroup, noted a 25% increase in customer satisfaction and a 35% boost in first contact resolution after implementing a 24/7 support system. The company excels in project management, responsiveness, and proactive interaction strategies, making them a valuable partner for educational organizations seeking to improve service quality and customer engagement. - 1 review for education industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Inbound Customer Support Services for EdTech Company (5.0/5, Apr 5, 2024): Simply Contact provides 24/7 inbound customer support via email, calls, contact forms, and social media for an EdTech firm. The team has created a strategy and integrated their system into the client’s CRM. [Read Full Review](https://clutch.co/go-to-review/simply-contact/280476) ##### IT Services Experience Simply Contact has received positive feedback in the IT Services industry, highlighting their expertise in customer support and effective project management. Clients commend the company for significantly improving response times and customer satisfaction, attributing these successes to their skilled team and professional approach. Their ability to manage multiple communication channels seamlessly is noted as a key strength, making them a suitable partner for businesses seeking reliable IT services and customer interaction solutions. - 1 review for it services industry - 1 review is 5 stars - Unknown avg. project cost - Customer Service Outsourcing for CRM Consulting Company (5.0/5, Dec 8, 2023): Simply Contact provides customer service outsourcing for a CRM consulting company. The team manages the client's customer support across their channels, including chat, social media, phone calls, and emails. [Read Full Review](https://clutch.co/go-to-review/simply-contact/254828) ##### Arts, entertainment & music Experience Simply Contact has received positive feedback for their expertise in enhancing customer support within the Arts, entertainment, and music industry. Clients, such as Ditto Music, appreciate their multi-lingual support and proactive approach, which has led to improved response times and increased customer satisfaction. The company's ability to integrate seamlessly into client operations and provide tailored solutions highlights their strengths, making them a valuable partner for businesses seeking reliable customer support services. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Unknown avg. project cost - Customer Support for Music Distribution Company (5.0/5, Apr 26, 2023): Simply Contact provides multi-lingual customer support for a music distribution company. They handle customer inquiries and audio and video content QC to enhance customer satisfaction. [Read Full Review](https://clutch.co/go-to-review/simply-contact/197507) ##### Retail Experience Simply Contact demonstrates strong expertise in the Retail industry, providing reliable customer support for major brands like Metro AG and Yves Rocher. Clients commend their high level of service, with 98% of requests resolved promptly and a 10% sales conversion rate achieved. Their dedication, transparency, and proactive communication bolster customer satisfaction and operational efficiency. With a flexible approach to client needs, Simply Contact is well-positioned to enhance customer engagement and satisfaction in Retail projects. - 2 reviews for retail industry - 2 reviews are 5 stars - $200,000 – $999,999 avg. project cost - Call Center Services for Cosmetic & Beauty Brand (5.0/5, Feb 28, 2021): Simply Contact handles the outbound and inbound calls of a cosmetic & beauty brand along with their order processing. The goal is to improve customer satisfaction and increase both sales and their customers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/82219) - Сall Сenter Services for International Wholesale Retailer (5.0/5, Jul 16, 2021): Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts. [Read Full Review](https://clutch.co/go-to-review/simply-contact/83104) ##### Hospitality & leisure Experience Simply Contact has demonstrated strong expertise in the Hospitality and leisure industry by effectively building customer retention teams that enhance satisfaction and reduce cancellations. Clients appreciate their reliable service, transparent communication, and robust analytics, which contribute significantly to achieving business goals. The partnership has resulted in improved customer retention and higher Net Promoter Scores, making Simply Contact a valuable ally for businesses seeking to optimize customer service and loyalty in the hospitality sector. - 1 review for hospitality & leisure industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Center Services for Travel Tech Company (5.0/5, Feb 5, 2021): Simply Contact provides a customer retention team for a travel tech company. The goal is to raise customer satisfaction as well as ensure professional handling of the request of dissatisfied customers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/59376) ##### Human Resources Experience Simply Contact has received positive feedback in the Human Resources industry for their expertise in building reliable technical support solutions. Clients highlight their professionalism, security measures, and organized workflows, which contribute to increased customer satisfaction rates. Their flexibility in collaboration and commitment to continuous improvement make them a strong partner for businesses seeking effective HR solutions in technical support. - 1 review for human resources industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Contact Center Services for IT Staff Augmentation Company (5.0/5, Feb 3, 2021): Simply Contact provides ongoing contact center services for an IT staff augmentation company. The team offers in-call technical support for a ride-sharing app launched by one of the company's clients. [Read Full Review](https://clutch.co/go-to-review/simply-contact/55282) ##### Telecommunications Experience Simply Contact demonstrates strengths in providing German-speaking resources and competitive pricing for telecommunications projects. However, feedback indicates challenges in sales performance and achieving desired results in telemarketing engagements. While they excel in project management and communication, potential clients in the Telecommunications industry should consider their limitations in direct sales capabilities, especially in complex projects, before engaging their services. - 1 review for telecommunications industry - Unknown avg. project cost - Telemarketing Outsourcing for Call Center (4.0/5, Jun 4, 2020): Simply Contact supplied German-speaking operators to conduct telemarketing services for a call center’s client. [Read Full Review](https://clutch.co/go-to-review/simply-contact/103951) ##### Advertising & marketing Experience Simply Contact has received positive feedback from clients in the Advertising & Marketing industry for their expertise in customer support and operational efficiency. Clients commend their ability to provide multilingual support, quick onboarding of agents, and effective project management. The company's impact is evident in significant improvements in customer satisfaction and response times. Overall, Simply Contact is positioned as a valuable partner for businesses seeking reliable and high-quality customer support solutions. - 4 reviews for advertising & marketing industry - 2 reviews are 5 stars - $200,000 – $999,999 avg. project cost - Multilingual Client Support for Customer Service Provider (4.0/5, May 16, 2022): Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM. [Read Full Review](https://clutch.co/go-to-review/simply-contact/19186) - SaaS Customer Support for IT Marketing Agency (5.0/5, Feb 8, 2021): An IT marketing agency hired Simply Contact to support their new contact center with customer support. Their aim is to establish a cost-efficient customer support solution. [Read Full Review](https://clutch.co/go-to-review/simply-contact/60813) - Customer Support for Travel Technology Company (4.0/5, Apr 18, 2023): Simply Contact provided 24-hour customer support for a travel technology company. The team handled general inquiries via live chat, e-mail, and phone. They assisted customers in English, German, and French. [Read Full Review](https://clutch.co/go-to-review/simply-contact/195619) - Back Office & Customer Service for App Optimization Agency (5.0/5, Feb 23, 2024): An app optimization company has hired Simply Contact to establish a 24/7 customer support system. The team has deployed resources for back-office support, data entry, analytics, and operational tasks. [Read Full Review](https://clutch.co/go-to-review/simply-contact/270949) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients generally express satisfaction with Simply Contact's cost-effectiveness and value for money, highlighting their competitive pricing and quality of service. For instance, one client noted they received 'good value for cost' while another emphasized that their pricing 'fit our budget.' However, some reviews also mentioned room for improvement in their pricing strategy. Overall, the sentiment is positive, with many clients appreciating the balance between affordability and service quality. [Read All Reviews](https://clutch.co/profile/simply-contact?verified=true#reviews) - $10,000 to $49,000 (6 reviews) - $1,000,000 to $9,999,999 (4 reviews) - $50,000 to $199,999 (3 reviews) #### 2% of employees work in London office London, England 45 Fitzroy Street 6 - 9 employees [See All Locations (7)](https://clutch.co/profile/simply-contact#location) --- ### [Genmar (UK) Ltd](https://clutch.co/profile/genmar-uk) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - $50 - $99 average hourly rate - 10 - 49 employees - Bishop's Stortford, England #### Services Provided - Allocation of Expertise by Percentage - 10% Cloud Consulting & SI - 10% Customer Service Outsourcing - 60% IT Managed Services - 10% Cybersecurity - 10% IT Strategy Consulting #### Company description Genmar (UK) Ltd is a telecommunications company specializing in seamless system migrations and phone services. With a 100% positive feedback rate, reviewers consistently highlight their professionalism, responsiveness, and ability to meet deadlines, ensuring minimal downtime and high customer satisfaction. Their clients appreciate the company's helpfulness and effective communication throughout the project lifecycle. [Visit Website](https://genmar.co.uk/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Answer4u](https://clutch.co/profile/answer4u-0) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Nottingham , England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 55% Call Center Services - 35% Customer Service Outsourcing #### Company description Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.answer-4u.com?utm_source=clutch.co&utm_medium=referral&utm_campaign=call-centers-customer-support-uk) --- ### [AnswerForce](https://clutch.co/profile/answerforce) #### 4.4 out of 5 star rating (18 reviews) - 1,000 - 9,999 employees - Edinburgh, Scotland #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description AnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery. [Visit Website](https://www.answerforce.com/lp/answering-service?utm_source=clutch.co&utm_medium=referral) #### Experience in 9 industries AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial. [Read All Reviews](https://clutch.co/profile/answerforce?verified=true#reviews) ##### Energy & natural resources Experience AnswerForce has demonstrated considerable expertise in the Energy & natural resources industry, particularly in providing seamless call answering services for oil and gas companies. Clients have praised their ability to customize complex scripts and maintain high professionalism in communication. The company's responsiveness and adaptability to specific client needs have contributed positively to operational efficiency, leading to enhanced customer interactions. Overall, AnswerForce is well-regarded for delivering comprehensive service solutions that align with the demands of the industry. - 1 review for energy & natural resources industry - 1 review is 5 stars - Unknown avg. project cost - Answering Service for Oil & Gas Service Company (5.0/5, Aug 23, 2021): AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. [Read Full Review](https://clutch.co/go-to-review/answerforce/114682) ##### Financial services Experience AnswerForce is recognized for its exceptional responsiveness and personalized service in the Financial services industry, particularly in online payment solutions for government entities. Clients appreciate the 24/7 support provided to users, highlighting the expertise in crafting effective communication scripts tailored to specific business needs. The company's ability to adapt to client feedback and project demands reinforces its strong reputation, making it a reliable choice for businesses seeking dedicated customer service solutions. - 1 review for financial services industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Government Payment Portal (5.0/5, Mar 30, 2021): AnswerForce provides after-hours phone answering services for an online payment portal. The team follows a script and helps callers complete their payments successfully. [Read Full Review](https://clutch.co/go-to-review/answerforce/112624) ##### Consulting Experience AnswerForce demonstrates strong expertise in the Consulting industry, particularly in streamlining processes for clients. Feedback highlights their excellent customer service and effective collaboration, with clients noting a successful enhancement of call center operations. The positive sentiment around their responsiveness and ability to deliver impactful solutions suggests they are well-suited for businesses seeking to optimize workflows and improve operational efficiency. - 1 review for consulting industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Management Consultants (5.0/5, Mar 11, 2021): A management consulting company partnered with AnswerForce in order to provide call center services so that they can streamline their overall processes. [Read Full Review](https://clutch.co/go-to-review/answerforce/94572) ##### Nonprofit Experience AnswerForce has received positive feedback from nonprofit clients, particularly for their expertise in creating accessible communication systems for congregations. Their solutions have proven impactful, notably improving response times during emergencies. Clients appreciate their prompt customer service, efficient billing, and comprehensive training. The overall sentiment is one of satisfaction, indicating that AnswerForce is a strong fit for nonprofits seeking tailored communication solutions. - 1 review for nonprofit industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Church (5.0/5, Mar 8, 2021): AnswerForce set up a 24/7 call management system that connects callers to pastors in case of emergency. They also have a web portal that logs recordings and tracks the time and reason of each call. [Read Full Review](https://clutch.co/go-to-review/answerforce/89681) ##### Human Resources Experience AnswerForce has received positive feedback from clients in the Human Resources sector for their professionalism and responsiveness. Their proactive call handling and customized scripts demonstrate a strong understanding of HR needs. Clients appreciate the continual improvement in service and the effective call management system. While there is room for enhanced training, overall sentiment reflects high satisfaction with their impact on client operations, making them a reliable choice for HR-related projects. - 1 review for human resources industry - Less than $10,000 avg. project cost - Call Center Services for HR & Payroll Consulting Co (4.5/5, Feb 19, 2021): AnswerForce answers incoming calls for an HR and payroll consulting firm. Following a script, they try to understand the purpose of each call and sort them base on urgency before forwarding them to the client. [Read Full Review](https://clutch.co/go-to-review/answerforce/75000) ##### Construction Experience The reviews highlight the company's expertise in providing reliable and scalable communication solutions for the Construction industry. Clients appreciate the consistent availability of service, which enhances customer interaction even during off-hours. The courteous staff and effective communication integration significantly improve operational convenience, making the company a strong fit for businesses seeking to enhance their client engagement and service responsiveness in the Construction sector. - 1 review for construction industry - 1 review is 5 stars - Unknown avg. project cost - Answering Services for Construction Company (5.0/5, Jul 7, 2017): The company needed to answer every single phone call they received. AnswerForce consistently answered the phone and they also emailed and texted client messages. [Read Full Review](https://clutch.co/go-to-review/answerforce/121133) ##### Education Experience AnswerForce has demonstrated significant expertise in the Education industry, particularly in client management for tutoring services. Clients appreciate their ability to seamlessly handle inquiries and schedule consultations, achieving a remarkable 93% booking success rate. The company's proactive communication, adaptability, and high-quality service have garnered positive feedback, with clients often unaware they are speaking to an external service. Overall, AnswerForce is a strong fit for educational businesses seeking reliable, responsive support. - 1 review for education industry - Less than $10,000 avg. project cost - Answering Services & Inbound Client Mgmt for Tutoring Co (4.0/5, Apr 30, 2020): AnswerForce provides inbound client management services to a tutoring company. They answer calls from new and recurring clients and schedule consultation appointments. [Read Full Review](https://clutch.co/go-to-review/answerforce/74929) ##### Information technology Experience AnswerForce has received positive feedback highlighting their professional and effective Business Process Outsourcing services. Clients commend their excellent service quality, multichannel CRM options, and personalized customer attention, contributing to substantial monthly savings. The overall sentiment reflects strong client satisfaction, indicating that their expertise and competitive pricing make them a valuable partner for businesses in the Information Technology sector seeking reliable outsourcing solutions. - 1 review for information technology industry - $50,000 – $199,999 avg. project cost - Appointment Scheduling and Customer Orders for IT Company (4.0/5, Dec 24, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/37119) ##### Manufacturing Experience The reviews indicate strong satisfaction among clients in the Manufacturing industry regarding the provider's expertise in managing inbound services. Clients highlight the company's ability to enhance customer call management, resulting in improved business outcomes and increased customer engagement. The provider's responsiveness and effectiveness in reducing operational costs are notable strengths. Overall, their services have positively impacted clients' versatility and growth, suggesting a strong fit for businesses seeking to optimize their inbound communication. - 1 review for manufacturing industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Inbound Appointment Setting for Manufacturing Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/25014) ##### Business services Experience AnswerForce has demonstrated strong expertise in the business services industry, particularly in providing call answering solutions for small businesses and franchises. Clients emphasize their responsiveness, flexibility, and cost-effectiveness, with one noting a remarkable 508% ROI. The integration of advanced tools like chat functions and customer scheduling systems enhances client operations. Overall, the positive sentiment underscores AnswerForce's ability to support businesses in improving customer engagement and operational efficiency, making them a viable partner for prospective clients. - 2 reviews for business services industry - 2 reviews are 5 stars - Unknown avg. project cost - Answering Services for Handyman Service Company (5.0/5, Jul 7, 2017): AnswerForce helped the company take on more outbound calls, an important part of their operations. [Read Full Review](https://clutch.co/go-to-review/answerforce/120965) - Answering Service for Window Cleaning Company (5.0/5, Jul 7, 2017): AnswerForce provided overflow service, including on evenings and weekends. They also offered a calendaring system and a live chat function on the company's website.  [Read Full Review](https://clutch.co/go-to-review/answerforce/121096) ##### Retail Experience AnswerForce has received positive feedback from clients in the Retail industry, highlighting their expertise in inbound services and call management. Clients report increased productivity, saving up to 100 hours monthly and $1,500 in operational costs. Their strengths include exceptional customer service and the ability to streamline operations, allowing retail employees to focus on core tasks. Overall, clients express satisfaction, indicating that AnswerForce is a suitable partner for retail businesses seeking to enhance efficiency. - 1 review for retail industry - $10,000 – $49,000 avg. project cost - 24-Hour Customer Support for Retail Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/146281) ##### Utilities Experience Feedback in the Utilities industry indicates significant dissatisfaction with the provider's services. Clients reported major issues such as ineffective communication, unclear email correspondence, and a lack of professionalism. The inability to support workflow effectively and the overwhelming volume of unfiltered communication led to frustration. Overall, potential clients in the Utilities sector may find this company lacks the expertise and reliability necessary for their operational needs. - 1 review for utilities industry - Less than $10,000 avg. project cost - Answering Services for Heating & Air Conditioning Company (0.5/5, Apr 4, 2020): AnswerForce was responsible for handling a heating and ventilation company's phone calls. They were also tasked with making calls to pre-existing customers, booking appointments, and forwarding inquiries. [Read Full Review](https://clutch.co/go-to-review/answerforce/51852) ##### IT Services Experience AnswerForce demonstrates exceptional expertise in managed IT services, receiving high praise for its customer-centric approach and seamless integration capabilities. Clients report significant improvements in call management, staff efficiency, and overall customer service. The simplicity of setup and proactive support from consultants highlight their strengths in delivering tailored solutions. With a strong emphasis on communication and client satisfaction, AnswerForce is well-positioned to meet the needs of businesses seeking reliable IT services. - 1 review for it services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Answering Services for IT Services Firm (5.0/5, Nov 16, 2020): AnswerForce provides phone management services to an IT company to make sure that all their third-party client's needs and concerns are attended to. They were hired because of their cost-effective solutions. [Read Full Review](https://clutch.co/go-to-review/answerforce/114784) #### 3.5 out of 5.0 rating for cost What Clients Have Said Overall, clients express satisfaction with AnswerForce's pricing and value for money. Many reviews highlight that their costs are competitive compared to other services, providing robust features and responsive customer service. For instance, one client noted that AnswerForce's pricing fit their budget while offering greater functionality than previous providers. Another mentioned a significant ROI of 508%. However, a few clients suggested that prices could be lower, indicating mixed sentiments regarding cost-effectiveness. [Read All Reviews](https://clutch.co/profile/answerforce?verified=true#reviews) - Less than $10,000 (6 reviews) - $50,000 to $199,999 (3 reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 15 cities - San Antonio, Texas (1 projects) - Edina, Minnesota (1 projects) - Denville, New Jersey (1 projects) - Buffalo, New York (1 projects) - New York City, New York (1 projects) - Cincinnati, Ohio (1 projects) - Los Angeles, California (1 projects) - Denver, Colorado (1 projects) - Phoenix, Arizona (1 projects) - Philadelphia, Pennsylvania (1 projects) - Loganville, Georgia (1 projects) - Levelland, Texas (1 projects) - Groveport, Ohio (1 projects) - Conway, Massachusetts (1 projects) - Orange County, California (1 projects) This provider is available in 1 time zone: - Pacific Standard Time (PST) This provider is fluent in 2 languages: - English - Spanish [View Reviews](https://clutch.co/profile/answerforce?verified=true#reviews) #### 5% of employees work in Edinburgh office Edinburgh, Scotland 11 Rutland Street 76 - 100 employees 08000119020 [See All Locations (3)](https://clutch.co/profile/answerforce#location) --- ### [Quantanite](https://clutch.co/profile/quantanite) #### 4.8 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 30% Customer Service Outsourcing - 20% Sales Outsourcing - 10% Transcription #### Company description Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned. [Visit Website](http://www.quantanite.com) #### Great project management Clients have praised Quantanite for their exceptional project management, highlighting their regular performance updates and effective communication. One client noted that their project management was 'great,' with consistent overachievement in productivity. Additionally, the collaborative approach of the Quantanite team, including weekly calls and detailed reports, has been commended, ensuring alignment and clarity in deliverables. Overall, the sentiment reflects a strong satisfaction with their project management capabilities. - Website & Account Management Services for Food Delivery Firm (4.5/5, Jan 12, 2021): The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads. They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed. [Read Full Review](https://clutch.co/go-to-review/quantanite/33634) #### Experience in 2 industries Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations. [Read All Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) ##### Software Experience Quantanite receives positive feedback in the Software industry for its technical capabilities in transcription, annotation, and data entry. Clients highlight the high quality of work, efficiency, and ability to scale processes effectively. Their team acts as an extension of clients' personnel, which facilitates smooth collaboration. Overall sentiment indicates strong satisfaction with their services, making Quantanite a compelling choice for businesses seeking reliable support in enhancing operational efficiency and data management. - 2 reviews for software industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - BPO Support Services for Recruitment Platform (4.5/5, Feb 10, 2021): Quantanite provides ongoing support for a recruitment platform. The team assists the finance and operations department, with tasks ranging from basic accounting to data entry. [Read Full Review](https://clutch.co/go-to-review/quantanite/65124) - Transcription for Receipt Scanning Software Provider (5.0/5, Mar 10, 2021): Quantanite transcribes receipts for a receipt scanning software provider. Their output contributes to the robust catalog system, machine learning, and ground truth of the client's software. [Read Full Review](https://clutch.co/go-to-review/quantanite/92290) ##### Food & Beverages Experience Quantanite has demonstrated significant expertise in the Food & Beverages industry, particularly in menu programming and support for food delivery services. Clients have praised their flexibility, responsiveness, and ability to exceed productivity expectations, often completing tasks faster than anticipated. Their strong communication and collaborative approach have fostered seamless integration with client teams. Overall, the sentiment is highly positive, indicating that Quantanite is a reliable partner for businesses seeking to enhance their operational efficiency in the Food & Beverages sector. - 2 reviews for food & beverages industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Website & Account Management Services for Food Delivery Firm (4.5/5, Jan 12, 2021): Quantanite provides website and account management services for a food delivery company. Their tasks include programming menus, uploading images, and managing the accounts of the firm’s restaurant partners. [Read Full Review](https://clutch.co/go-to-review/quantanite/33634) - Menu Programming for Food Delivery Company (5.0/5, Feb 10, 2021): Quantanite was hired by an online food ordering company to provide additional menu programmers and support staff. The goal is for the client to offer 24- hour services to third party clients. [Read Full Review](https://clutch.co/go-to-review/quantanite/64241) #### 5.0 out of 5.0 rating for cost What Clients Have Said Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made. [Read All Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) - $50,000 to $199,999 (2 reviews) - $10,000 to $49,000 (1 reviews) - $200,000 to $999,999 (1 reviews) #### Completed projects in 3 countries - Canada (1 projects) - United States (2 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) --- ### [Verbatim Virtual Receptionists](https://clutch.co/profile/verbatim-virtual-receptionists) #### 4.8 out of 5 star rating (2 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Thatcham , England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 68% Call Center Services - 10% Customer Service Outsourcing - 12% Sales Outsourcing #### Company description Verbatim Virtual Receptionists is a company specializing in call handling and virtual receptionist services. With a strong emphasis on integration and flexibility, they have been praised for their efficiency and professionalism. Approximately 90% of reviewers highlight their ability to reduce client wait times and filter unwanted calls, while 80% commend their exceptional customer service and responsiveness to feedback. [Visit Website](https://verbatim-cc.co.uk?utm_source=clutch&utm_medium=clutch&utm_campaign=clutch) #### Personable Clients have consistently praised Verbatim Virtual Receptionists for their personable and approachable nature. One client noted, 'The personal touch they have is impressive,' highlighting their understanding of business goals. Additionally, feedback emphasized their responsiveness to client input, reinforcing a strong, communicative relationship. Overall, the sentiment reflects a high level of satisfaction with the team's ability to connect and engage effectively with clients. - Call-Answering for Education Software Developers (4.5/5, Apr 21, 2020): The personal touch they have is impressive. The team is personable and approachable. They understand our business and our goals. [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/65345) #### Experience in 2 industries Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors. [Read All Reviews](https://clutch.co/profile/verbatim-virtual-receptionists?verified=true#reviews) ##### IT Services Experience Verbatim Virtual Receptionists demonstrates strong expertise in the IT services sector, particularly in providing efficient call handling and CRM integration for outsourcing IT providers. Clients praise their professionalism, responsiveness, and the quality of their receptionists, which significantly enhances client satisfaction and operational efficiency. The ability to manage increased call volumes effectively, especially during peak times, underscores their reliability. Overall, their commitment to improvement and seamless workflows positions them as a valuable partner for IT service providers seeking enhanced customer support solutions. - 1 review for it services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Overflow Call Handling for Outsourcer (5.0/5, Apr 24, 2020): An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system. [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/68894) ##### Software Experience Verbatim Virtual Receptionists demonstrates strong expertise in filtering calls, particularly for software companies needing efficient communication solutions. Clients appreciate their personable approach and responsiveness, which enhances project management efficiency. The positive feedback highlights their ability to adapt services to client needs, ultimately allowing clients to focus on core operations. Overall, their commitment to understanding client goals positions them as a valuable partner for businesses in the Software industry. - 1 review for software industry - $10,000 – $49,000 avg. project cost - Call-Answering for Education Software Developers (4.5/5, Apr 21, 2020): Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.  [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/65345) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback. [Read All Reviews](https://clutch.co/profile/verbatim-virtual-receptionists?verified=true#reviews) - $10,000 to $49,000 (2 reviews) --- ### [Abacus Cambridge Partners](https://clutch.co/profile/abacus-cambridge-partners) #### 4.9 out of 5 star rating (4 reviews) - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 15% Custom Software Development - 15% BI & Big Data Consulting & SI - 10% Call Center Services - 10% Customer Service Outsourcing - 40% ERP Consulting and SI - 10% Sales Outsourcing #### Company description Abacus Cambridge Partners is a technology solutions company specializing in API management and implementation, particularly with Google's Apigee tool, as well as other services like customer identity management and business process outsourcing. Across their reviews, they received overwhelmingly positive feedback for their technical expertise, flexibility, and project management, with no significant areas for improvement noted. They were recommended by 100% of clients, highlighting their ability to deliver quality work on time and maintain strong client relationships. [Visit Website](https://www.abacuscambridge.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### Flexible Clients consistently commend Abacus Cambridge Partners for their flexibility in adapting to changing project requirements. One client highlighted their capacity to respond quickly to urgent requests, stating they often deliver within a day. Another noted their willingness to adjust timelines and deliverables as needed, which enhances project management efficiency. Overall, the sentiment regarding flexibility is overwhelmingly positive, with clients expressing satisfaction with their responsiveness and ability to accommodate dynamic needs. - API Development for Telecommunications Company (5.0/5, Dec 6, 2021): Abacus Cambridge is very flexible with the dynamic changes of our requirements, and they’re able to deliver based on our timelines. They also understand that the changes come from our clients. I appreciate their flexible and quick response; we have scenarios where our customer requests something to be delivered within less than a day. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/81629) - Apigee API & CIM Management for Holding Company (5.0/5, Mar 31, 2021): They engage fully, taking project management and follow-up seriously. They’re flexible and willing to deliver quickly whenever we request it. They use our internal tools. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/113706) #### Experience in 3 industries Abacus Cambridge Partners has demonstrated expertise across multiple industries, including Telecommunications, Retail, and Financial Services. In Telecommunications, clients praised their proficiency in API management and timely deliverables, resulting in enhanced revenue and reduced complaints. The Retail sector highlighted their capability in Customer Identity Management and flexible project engagement. In Financial Services, their adaptable and educated team received commendations for effective bill negotiation services. Overall, sentiment is highly positive, particularly in API management, project management, and client communication, making them a strong fit for tech-centric projects. [Read All Reviews](https://clutch.co/profile/abacus-cambridge-partners?verified=true#reviews) ##### Telecommunications Experience Abacus Cambridge Partners has received positive feedback in the Telecommunications industry, particularly for their expertise in API management and implementation of Apigee. Clients commend their technical proficiency, timely delivery, and flexibility in adapting to changing requirements. Their work has significantly reduced time to market and enhanced transaction volumes, leading to increased revenue. Overall, they are regarded as a reliable partner for organizations seeking to improve system integration and API functionality. - 2 reviews for telecommunications industry - 2 reviews are 5 stars - $50,000 – $199,999 avg. project cost - API Development for Telecommunications Company (5.0/5, Dec 6, 2021): A telecommunications company hired Abacus Cambridge Partners to provide API development. Their efforts also include VPN implementation for third-party systems and other portal integration tasks. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/81629) - API Migration for Telecommunications Firm (5.0/5, Apr 1, 2021): Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product.  [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/115099) ##### Retail Experience Abacus Cambridge Partners has received positive feedback from clients in the Retail industry, particularly for their expertise in API management and Customer Identity Management. A client from Majid Al Futtaim praised their mature team, noting their ongoing collaboration with Google and their reliability as partners. Their flexibility and responsiveness to client needs have been highlighted as significant strengths. Overall, the sentiment is highly favorable, suggesting they are a solid fit for retail businesses seeking technical solutions. - 1 review for retail industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Apigee API & CIM Management for Holding Company (5.0/5, Mar 31, 2021): Abacus Cambridge Partners provides Apigee platform management services for a holding company. They also oversee a CIM (Customer Identity Management) platform as well as API maturity and governance. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/113706) ##### Financial services Experience Abacus Cambridge Partners demonstrates strong expertise in the financial services industry, particularly in bill negotiation for personal finance apps. Clients commend the quality and adaptability of their agents, noting their professionalism and positive team dynamics. The company has been effective in managing projects, maintaining strong communication and responsiveness. Overall, potential clients in the financial services sector can expect reliable support and a collaborative approach, making Abacus a suitable partner for developing innovative financial solutions. - 1 review for financial services industry - Unknown avg. project cost - Call Center Voice Services for Financial Services Co. (4.5/5, Sep 17, 2020): Abacus has a team of dedicated call agents to support a financial services’ bill negotiation offering. They go through a rigorous training process before negotiating a customer’s bills for a lower rate. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/66143) #### 4.4 out of 5.0 rating for cost What Clients Have Said Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made. [Read All Reviews](https://clutch.co/profile/abacus-cambridge-partners?verified=true#reviews) - $50,000 to $199,999 (1 reviews) - $1,000,000 to $9,999,999 (1 reviews) #### Completed projects in 3 countries - Kenya (1 projects) - United Arab Emirates (2 projects) - United States (1 projects) [View Reviews](https://clutch.co/profile/abacus-cambridge-partners?verified=true#reviews) --- ### [The Contact Company](https://clutch.co/profile/contact-company) #### 5 out of 5 star rating (2 reviews) - 1,000 - 9,999 employees - Birkenhead , England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 10% Call Center Services - 60% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description The Contact Company is a customer support and call center service provider known for delivering high-quality, scalable customer service. Their dedication to transparency and seamless project management has resulted in a customer satisfaction rate surpassing 80%. Approximately 100% of reviewers emphasize their positive company culture and commitment to client success. [Visit Website](http://thecontactcompany.co.uk/) #### Results-oriented The feedback regarding The Contact Company's results-oriented approach is overwhelmingly positive. Clients highlight their commitment to delivering excellent results and seamless collaboration, as noted by a chairman of an online retailer who praised the team's timely reporting and effective solutions. Their transparency and proactive problem-solving capabilities further emphasize their results-driven focus, leading to long-term partnerships without any noted areas for improvement. - Call Center Services for Children's Retailer (5.0/5, Jan 24, 2019): The Contact Company deliver excellent results, which is why we’ve worked with them for several years. Our collaboration has been seamless. The team delivers timely reports and solutions as needed. [Read Full Review](https://clutch.co/go-to-review/contact-company/48715) #### Experience in 2 industries The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors. [Read All Reviews](https://clutch.co/profile/contact-company?verified=true#reviews) ##### Retail Experience The Contact Company has demonstrated significant expertise in the Retail industry, particularly in providing high-quality call center services. Clients, such as Great Little Trading Co., commend their commitment to excellence and seamless collaboration. The provider stands out for delivering cost-effective solutions that align with high-end brand expectations, leading to long-term partnerships. Overall, the feedback reflects a strong sentiment of satisfaction and reliability, making them a suitable choice for retail businesses seeking effective customer support. - 1 review for retail industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Call Center Services for Children's Retailer (5.0/5, Jan 24, 2019): The Contact Company provides call center services for a specialized online retailer. [Read Full Review](https://clutch.co/go-to-review/contact-company/48715) ##### Media Experience The Contact Company has received positive feedback from clients in the Media industry, notably for their expertise in providing 24/7 sales and technical support. Clients emphasize their agility, strong company culture, and effective onboarding processes. The company's commitment to customer satisfaction is evident as they surpassed an 80% satisfaction goal, with clients praising their flexibility and responsiveness to changing needs. Overall, The Contact Company is positioned as a reliable partner for Media businesses seeking comprehensive support solutions. - 1 review for media industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Customer Support for Entertainment Platform (5.0/5, Feb 4, 2019): The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums. [Read Full Review](https://clutch.co/go-to-review/contact-company/53780) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients consistently highlight The Contact Company’s exceptional value for money, noting their competitive pricing structures and high-quality service. For instance, one client praised their 'value-based pricing' during a vendor selection process, while another emphasized the cost-effectiveness of their customer support services. Overall, sentiment is highly positive, with clients expressing satisfaction regarding the balance of quality and affordability, reinforcing the company's reputation as a valuable partner. [Read All Reviews](https://clutch.co/profile/contact-company?verified=true#reviews) - $200,000 to $999,999 (2 reviews) #### Completed projects in 2 countries - United States (1 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/contact-company?verified=true#reviews) --- ### [Commversion | Managed Live Chat](https://clutch.co/profile/commversion-managed-live-chat) #### 5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 80% Conversion Optimization - 20% Customer Service Outsourcing #### Company description Commversion | Managed Live Chat specializes in providing 24-hour live chat support services, effectively managing client queries and bookings for businesses. The company is highly recommended, with 100% of reviews praising its seamless integration into existing teams and its ability to enhance efficiency and customer engagement. Clients laud Commversion for its exceptional service quality, flexibility, and competence. [Visit Website](https://commversion.com/) #### High-quality work The client expressed high satisfaction with Commversion UK, highlighting their 'impeccable' service and 'exceptional' communication skills. They noted the team's competence and thoroughness in addressing client queries, which led to successful client interactions. The project manager's flexibility and attention to detail further reinforced the client's positive sentiment, stating, 'Commversion is simply outstanding.' Overall, the feedback underscores a strong appreciation for the high-quality work delivered throughout the engagement. - Live Chat Support for Coworking Website (5.0/5, May 11, 2019): The service is impeccable. The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients. [Read Full Review](https://clutch.co/go-to-review/commversion-managed-live-chat/102053) #### Experience in 2 industries Commversion UK has received positive feedback across the Arts, Entertainment & Music and Business Services industries. In the beauty sector, clients praised their seamless integration and efficiency in handling bookings, emphasizing time savings and cost reduction. In the co-working space sector, clients highlighted their reliability and exceptional communication skills. Overall, the sentiment is highly favorable, demonstrating Commversion UK's expertise in enhancing client engagement and operational efficiency across diverse industries. [Read All Reviews](https://clutch.co/profile/commversion-managed-live-chat?verified=true#reviews) ##### Business services Experience Commversion UK has received highly positive feedback in the Business services industry for their exceptional live chat services. Clients appreciate their expertise in handling diverse inquiries, particularly in real estate, and commend the team's responsiveness and linguistic proficiency. The company effectively collaborates with clients, ensuring thorough communication and flexibility throughout the project. Overall, Commversion demonstrates a strong capability to enhance client engagement and satisfaction, making them a reliable partner for businesses seeking quality support. - 1 review for business services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Live Chat Support for Coworking Website (5.0/5, May 11, 2019): Commversion UK provides 24/7 online chat support. [Read Full Review](https://clutch.co/go-to-review/commversion-managed-live-chat/102053) ##### Arts, entertainment & music Experience Commversion UK has demonstrated significant expertise in the Arts, entertainment & music industry by providing a seamless live chat service that enhances client engagement and operational efficiency. Clients appreciate their quick adaptation to needs and their ability to function as an integral part of the team, leading to increased bookings and improved customer service. Overall sentiment is highly positive, indicating that they are a strong fit for businesses seeking to optimize client interactions in this sector. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Live Chat Services for Beauty Clinic (5.0/5, May 7, 2019): Commversion UK operates a 24-hour live chat service that handles bookings and answers questions.  [Read Full Review](https://clutch.co/go-to-review/commversion-managed-live-chat/100122) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed strong satisfaction with Commversion UK's cost-effectiveness and value for money. One client noted significant time and cost savings by utilizing their live chat service, which reduced the need for multiple staff members. Another client highlighted the exceptional quality of service and responsiveness, which justified the investment. Overall, feedback indicates that the company's services provide excellent return on investment, meeting client needs efficiently and effectively. [Read All Reviews](https://clutch.co/profile/commversion-managed-live-chat?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 2 countries - India (1 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/commversion-managed-live-chat?verified=true#reviews) --- ### [Arise](https://clutch.co/profile/arise) #### 4.7 out of 5 star rating (3 reviews) - $250,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Leeds, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 19% Call Center Services - 10% Corporate Training & Coaching - 61% Customer Service Outsourcing #### Company description Arise is an outbound services company specializing in call management, appointment setting, and marketing. It is praised for its reliability and strong communication, with reviews consistently highlighting helpful service and customer care. Approximately 100% of the reviews express satisfaction with no significant areas for improvement, and clients report financial savings ranging from $100 to $5,000 monthly. [Visit Website](http://www.arise.com/) #### Communicative Clients consistently commend Arise for their strong communication skills. One review specifically highlighted, 'Communication is strong,' indicating satisfaction with their responsiveness and clarity. Overall, feedback reflects a positive sentiment, with clients appreciating the effective dialogue that enhances collaboration and project outcomes. - Appointment Setting for Small Marketing Agency (4.5/5, Aug 11, 2017): Their customer service is good. Communication is strong. There are no improvements. [Read Full Review](https://clutch.co/go-to-review/arise/137531) #### Experience in 3 industries Arise demonstrates expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients praise their reliability, strong communication, and effectiveness in handling outbound sales and marketing services. In Telecommunications, they enhance call management, while in Manufacturing, they significantly improve operational efficiency. In Advertising & Marketing, their appointment-setting capabilities are noted for driving sales. Overall, feedback reflects a positive sentiment, indicating that Arise is a strong fit for organizations seeking reliable support in these sectors. [Read All Reviews](https://clutch.co/profile/arise?verified=true#reviews) ##### Telecommunications Experience In the Telecommunications sector, Arise has received positive feedback for their reliability and effectiveness in managing call traffic. Clients have praised their expertise in handling outbound services, emphasizing their ability to conduct sales calls and address customer issues efficiently. The overall sentiment reflects a strong partnership, with clients noting significant savings and dependable support, suggesting that Arise is a valuable fit for businesses seeking telecommunications solutions. - 1 review for telecommunications industry - Less than $10,000 avg. project cost - Call Waiting Support for Telecommunications Service (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/25389) ##### Manufacturing Experience Clients in the Manufacturing industry commend Arise for their effective outbound marketing services that enhance business operations. Reviews highlight their ability to generate leads and resolve customer issues, resulting in significant time savings and cost reductions. Overall, clients express strong satisfaction with Arise's expertise and service quality, indicating a reliable partnership for manufacturing companies seeking to improve their outbound sales and customer engagement. - 1 review for manufacturing industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Marketing Services for Manufacturing Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/25265) ##### Advertising & marketing Experience Arise demonstrates strong expertise in outbound services, particularly in appointment setting, which has effectively addressed clients' needs for sales support. Feedback highlights their efficient communication and customer service, with clients reporting significant cost savings and a seamless experience. The positive sentiment surrounding Arise's ability to generate new business and handle customer issues indicates they are a reliable partner in the Advertising & marketing industry, making them a suitable choice for businesses seeking to enhance their sales efforts. - 1 review for advertising & marketing industry - $10,000 – $49,000 avg. project cost - Appointment Setting for Small Marketing Agency (4.5/5, Aug 11, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/137531) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients have reported strong value for money with Arise, noting significant monthly savings ranging from $100 to $5,000. One client emphasized that their experience has been 'very good,' highlighting the company's reliability and helpfulness. Despite some uncertainty around specific pricing structures, the overall sentiment reflects satisfaction with the cost-effectiveness of the services provided, with one client mentioning a long-term partnership since 2006, indicating trust in the company’s value. [Read All Reviews](https://clutch.co/profile/arise?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) - $200,000 to $999,999 (1 reviews) #### 33% of employees work in Leeds office Leeds, England 1 Park Row 251 - 300 employees 1+ 855-274-7301 [See All Locations (3)](https://clutch.co/profile/arise#location) --- ### [Face for Business](https://clutch.co/profile/face-business) #### 4.8 out of 5 star rating (3 reviews) - 10 - 49 employees - Burscough, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Face for Business provides outsourced phone reception and customer support services, offering personalized call handling and appointment setting. Client feedback highlights their professionalism and ability to integrate seamlessly with businesses, with 100% positive reviews emphasizing their exceptional service quality and ease of communication. The firm is praised for fostering strong client relationships and contributing to improved client satisfaction scores. [Visit Website](https://ffb.co.uk) #### Easy to reach Clients have consistently praised Face for Business for their excellent communication and accessibility. One client noted the seamless onboarding process and the reliability of their services, stating that Face for Business always answers calls promptly and maintains accurate records. The director of an accounting firm highlighted that they have never experienced issues with communication or billing, and emphasized the importance of building a relationship with their assigned receptionist, enhancing overall satisfaction. - Virtual Receptionist Services for Accounting Firm (5.0/5, Feb 28, 2022): We’ve never had a problem with communications or billing. Face for Business always picks up after an acceptable number of rings. I’ve not had the need to look too much into their invoices because they’re always reliable and accurate. We communicate via emails and phone calls. [Read Full Review](https://clutch.co/go-to-review/face-business/1320) #### Experience in 2 industries Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions. [Read All Reviews](https://clutch.co/profile/face-business?verified=true#reviews) ##### Financial services Experience Clients in the Financial services industry have praised Face for Business for their exceptional call answering services that enhance client relationships and improve operational efficiency. One director noted that their personalized approach and seamless integration have allowed for effective communication during critical times, such as the pandemic. Their proactive support and detailed call logs have contributed to increased client conversions, making them a reliable partner for financial firms looking to enhance customer engagement and service quality. - 2 reviews for financial services industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Virtual Receptionist Services for Accounting Firm (5.0/5, Feb 28, 2022): An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the client. [Read Full Review](https://clutch.co/go-to-review/face-business/1320) - Answering Services for Financial Adviser Firm (5.0/5, Feb 24, 2022): Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m. [Read Full Review](https://clutch.co/go-to-review/face-business/12030) ##### Manufacturing Experience Face for Business has received positive feedback from clients in the Manufacturing industry, particularly for their expertise in customer support services. Clients highlight their strong understanding of product offerings and a customer-centric approach, which has notably improved trust ratings. The company's dedicated account management and timely communication have been praised, showcasing their ability to deliver tailored solutions. Overall, their reliable and cost-effective support positions them as a valuable partner for manufacturers seeking to enhance customer engagement. - 1 review for manufacturing industry - Less than $10,000 avg. project cost - Customer Support for Vaping & CBD Products Manufacturer (4.5/5, Feb 24, 2022): Face for Business provides customer support services for a vaping and CBD product manufacturer. The team handles the front office and messages from customers. [Read Full Review](https://clutch.co/go-to-review/face-business/12031) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations. [Read All Reviews](https://clutch.co/profile/face-business?verified=true#reviews) - Less than $10,000 (2 reviews) - $10,000 to $49,000 (1 reviews) --- ### [PREMIUMHELP](https://clutch.co/profile/premiumhelp) #### 5 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Manchester, England #### Services Provided - Allocation of Expertise by Percentage - 60% Back Office Outsourcing - 10% Customer Service Outsourcing - 10% Graphic Design - 20% Social Media Marketing #### Company description PREMIUMHELP is an SEO service provider that assists businesses in enhancing their website rankings and organic traffic through skilled SEO analysts and virtual assistants. The company is praised for its affordability, effective communication, and professional efficiency, with 100% of reviewers noting successful SEO outcomes and workflow management. While the team is commended for meeting deadlines consistently, scheduling meetings could be improved. [Visit Website](https://premiumhelp.co/) #### Efficient The feedback from clients highlights PREMIUMHELP's efficiency in delivering results. One client noted that their SEO analyst significantly improved website rankings and organic traffic through effective optimization and backlink strategies. The project management was praised for its smooth communication and timely progress reports, with no missed deadlines. Clients appreciated the quick assignment of dedicated staff and the seamless collaboration that followed, although some suggested improvements in scheduling meetings. #### Experience in 1 industry PREMIUMHELP has demonstrated expertise primarily in the Education industry, providing SEO services that significantly improved website rankings and organic traffic for a career counseling firm. Clients praised their affordable packages, efficient professionals, and effective communication, noting a positive impact on sales through optimized content and social media. Overall sentiment towards their services in the Education sector is highly favorable, indicating a strong fit for organizations seeking digital marketing support. [Read All Reviews](https://clutch.co/profile/premiumhelp?verified=true#reviews) ##### Education Experience PREMIUMHELP demonstrates significant expertise in the Education industry, particularly in enhancing online visibility for educational firms. One client praised their SEO services, highlighting improved website rankings and increased organic traffic, which ultimately led to higher sales. The team's effective communication and project management were noted as strengths, ensuring a seamless collaboration. Overall, the positive feedback reflects PREMIUMHELP's capability to deliver impactful results for businesses seeking growth in the Education sector. - 1 review for education industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - SEO Services for Career Counseling Firm (5.0/5, May 12, 2021): PREMIUMHELP handles SEO for a career counseling firm. The goal was to generate qualified leads, drive organic traffic, and rank higher on Google through articles, research keywords, and more. [Read Full Review](https://clutch.co/go-to-review/premiumhelp/147411) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have consistently praised PREMIUMHELP for its affordability and value for money, noting that their packages are the most competitive in the market. One client emphasized their satisfaction with the cost-effectiveness of the services, highlighting the positive outcomes in organic traffic and sales. The efficient workflow and dedicated support were also acknowledged, reinforcing the sentiment that the company delivers substantial value relative to its pricing. [Read All Reviews](https://clutch.co/profile/premiumhelp?verified=true#reviews) - $10,000 to $49,000 (1 reviews) #### 12% of employees work in Manchester office Manchester, England 13th Floor, City Tower, 50 - 75 employees 9962476758 [See All Locations (4)](https://clutch.co/profile/premiumhelp#location) --- ### [NICE inContact](https://clutch.co/profile/nice-incontact) #### 3.8 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 40% Customer Service Outsourcing - 10% Business Consulting #### Company description NICE inContact is a business process outsourcing company specializing in customer service solutions, including inbound call handling and interactive voice response services. The reviews generally highlight positive aspects, with approximately 75% mentioning strengths such as updated tools, effective communication, and cost savings. However, some feedback suggests room for improvement in employee engagement to reduce turnover. [Visit Website](https://www.niceincontact.com/) #### High-quality work Clients consistently praise NICE inContact for delivering high-quality work that meets expectations. One review highlights the effective interactive voice response services, noting that the quality of work is good and facilitates better client communication. Additionally, the provision of updated tools and strong support further reinforces their positive reputation, with clients reporting a 5-10% savings in average spending. Overall, the sentiment surrounding their work quality is highly favorable, with no noted areas for improvement. - IVR Services (4.5/5, Dec 21, 2017): The quality of work is good and it meets what they offer. [Read Full Review](https://clutch.co/go-to-review/nice-incontact/36868) #### 3.2 out of 5.0 rating for cost What Clients Have Said Clients generally perceive NICE inContact as providing good value for money, with competitive pricing structures that often save them significant costs. One client reported saving between 5% and 10% of their average spending monthly, while another noted savings of approximately $10,000 per month. Despite some clients indicating higher costs, they expressed satisfaction with the quality and convenience of the services provided, suggesting that the investment was justified by the benefits received. [Read All Reviews](https://clutch.co/profile/nice-incontact?verified=true#reviews) - Less than $10,000 (2 reviews) - $50,000 to $199,999 (1 reviews) #### Completed projects in 4 cities - Cedar Hill, Texas (1 projects) - New York City, New York (1 projects) - San Jose, California (1 projects) - Ashburn, Virginia (1 projects) [View Reviews](https://clutch.co/profile/nice-incontact?verified=true#reviews) #### 1% of employees work in London office London, England 160 Queen Victoria Street, 2nd floor 6 - 9 employees 44.0.207.002.3000 [See All Locations (6)](https://clutch.co/profile/nice-incontact#location) --- ### [Oneresource (Oneresource Virtual Assistants Ltd)](https://clutch.co/profile/oneresource-oneresource-virtual-assistants) #### 4.8 out of 5 star rating (5 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Banbury, England #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 15% Customer Service Outsourcing - 15% Email Marketing - 15% Finance & Accounting Outsourcing (FAO) - 15% Sales Outsourcing - 15% Social Media Marketing #### Company description Oneresource Virtual Assistants Ltd provides virtual assistant services, specializing in administrative support, financial accounting, and market research. Their efficiency and professional approach are consistently praised, with 100% of reviewers noting positive outcomes, such as enhanced productivity and effective task management. Clients appreciate their swift, detailed work and the personal touch they bring to services. [Visit Website](https://www.one-resource.com/) #### Timely Clients express high satisfaction with Oneresource's timely delivery and responsiveness. One client highlighted that their virtual assistant consistently managed tasks 'always on time and in full,' showcasing exceptional efficiency even under tight deadlines. Another review noted the team's ability to complete market research 'swiftly and very efficiently,' emphasizing their commitment to meeting client needs promptly. Overall, the sentiment regarding timeliness is overwhelmingly positive, with no reported areas for improvement in this aspect. - Invoicing & Expense Management for Sports Marketing Company (5.0/5, Sep 19, 2023): They've undoubtedly contributed to the smooth running of our business across multiple high-profile and international clients where attention to detail and rapid response to tight deadlines is essential. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/233787) - Virtual Assistant Solutions for Mortgage Broker (5.0/5, May 2, 2022): The ability to quickly and efficiently pick up new workflows at a moments notice, taking the pressure off the business. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/17254) - Market Research for Real Estate Company (5.0/5, Apr 4, 2022): They got the job done swiftly and very efficiently. If 1 potential client comes on board we will get an infinite return on our investment. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/14972) #### Experience in 4 industries Oneresource Virtual Assistants Ltd has garnered positive feedback across various industries, notably in financial services, real estate, and advertising & marketing. Clients appreciate their efficiency, attention to detail, and ability to enhance productivity. In financial services, they excelled in lead generation and communication management, while in real estate, they provided thorough market research. The advertising sector highlighted their support in invoicing and expense management. Overall, the sentiment is highly favorable, indicating strong alignment with client needs across these sectors. [Read All Reviews](https://clutch.co/profile/oneresource-oneresource-virtual-assistants?verified=true#reviews) ##### Human Resources Experience Oneresource Virtual Assistants Ltd demonstrates exceptional expertise in Human Resources support, particularly in administrative assistance and client management. Clients commend their professionalism, efficiency, and proactive problem-solving abilities. The company is noted for its ability to enhance productivity and reduce administrative burdens, while also maintaining a personable and approachable demeanor. Overall, the feedback reflects a strong alignment with client values and a commitment to delivering high-quality support, making Oneresource a valuable partner for businesses in the HR sector. - 1 review for human resources industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Virtual Assistant for Headhunting Co (5.0/5, Nov 8, 2024): Oneresource Virtual Assistants Ltd provides research and administrative support for a headhunting company. The team's virtual assistant has managed the client's schedule, client communications, and admin tasks. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/329441) ##### Advertising & marketing Experience Oneresource Virtual Assistants Ltd is highly regarded in the Advertising and Marketing industry, notably for their expertise in invoicing and expense management. Clients praise their efficiency and responsiveness, emphasizing their significant contribution to the successful operation of businesses with high-profile clients. Their alignment with client values and budget considerations further solidifies their reputation. Overall, the sentiment is overwhelmingly positive, indicating they are a strong fit for SMEs seeking reliable and flexible support in this sector. - 1 review for advertising & marketing industry - 1 review is 5 stars - Unknown avg. project cost - Invoicing & Expense Management for Sports Marketing Company (5.0/5, Sep 19, 2023): Oneresource Virtual Assistants Ltd provides invoicing and expense management support for a sports marketing company. The team supports the client with invoice processing and credit card and expense management. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/233787) ##### Financial services Experience Oneresource Virtual Assistants Ltd demonstrates strong expertise in supporting financial services, as evidenced by their successful partnerships with clients like Journey Mortgages and St. James’s Place Wealth Management. Clients appreciate their efficiency in managing communication and financial accounting, which facilitates business growth. The positive feedback highlights their ability to quickly adapt to new workflows and provide immediate value. Overall, Oneresource is well-regarded for enhancing operational efficiency in the financial sector. - 2 reviews for financial services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Virtual Assistant Solutions for Mortgage Broker (5.0/5, May 2, 2022): Oneresource Virtual Assistants Ltd provided virtual assistant services to a mortgage broker. Their team was responsible for daily communication management, financial accounting practices, and marketing support. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/17254) - Administrative Services for Wealth Management Company (4.0/5, Aug 30, 2020): A wealth management company partnered with Oneresource Virtual Assistants to outsource their more time consuming tasks. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/52235) ##### Real estate Experience Oneresource Virtual Assistants Ltd has demonstrated expertise in the real estate sector, particularly in market research for development opportunities. Clients appreciate their approachability, efficiency, and detail-oriented service, which resulted in well-researched leads and a clear workflow using Trello. The impact of their work is underscored by positive client outcomes, suggesting a strong return on investment. Overall, they are positioned as a valuable partner for real estate businesses seeking reliable assistance. - 1 review for real estate industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Market Research for Real Estate Company (5.0/5, Apr 4, 2022): Oneresource Virtual Assistants Ltd. conducted market research for a real estate firm. They helped the client identify a new development opportunity. [Read Full Review](https://clutch.co/go-to-review/oneresource-oneresource-virtual-assistants/14972) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients consistently praise Oneresource Virtual Assistants Ltd for their excellent value for money and competitive pricing. One client highlighted that their pricing fit within budget while delivering high-quality service, noting the team's efficiency and support over 15 years. Another client emphasized the immediate value added to their business from the outset, making it clear that Oneresource's services are perceived as a worthwhile investment, enhancing productivity and reducing administrative burdens. [Read All Reviews](https://clutch.co/profile/oneresource-oneresource-virtual-assistants?verified=true#reviews) - Less than $10,000 (3 reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 4 cities - Portsmouth, England (1 projects) - Oxford, England (1 projects) - London, England (2 projects) - Bloxham, England (1 projects) [View Reviews](https://clutch.co/profile/oneresource-oneresource-virtual-assistants?verified=true#reviews) --- ### [Medical PA](https://clutch.co/profile/medical-pa) #### 4.5 out of 5 star rating (1 reviews) - $25 - $49 average hourly rate - 10 - 49 employees - Harlow, England #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 35% Call Center Services - 35% Customer Service Outsourcing #### Company description Medical PA is a call center service provider specializing in handling phone calls and appointment scheduling for medical practices. Reviews indicate a high level of professionalism, with 100% of patients noting positive interactions. Clients appreciate the quick response times, typically within 10–15 minutes. However, there are occasional concerns about being put on hold without follow-up. [Visit Website](https://medical.pa/) #### Professional Overall, client feedback indicates a high level of professionalism from Medical PA, particularly in their call handling and responsiveness. The podiatrist noted that patients frequently compliment the team's professionalism, and he appreciates their prompt email communication, often receiving replies within 10–15 minutes. However, there were minor concerns regarding call transfers, where patients experienced delays. Despite this, the client strongly recommends their services, highlighting their effectiveness in saving time. #### Experience in 1 industry Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management. [Read All Reviews](https://clutch.co/profile/medical-pa?verified=true#reviews) ##### Healthcare Experience Medical PA demonstrates strong expertise in healthcare support services, particularly in managing call center operations for healthcare providers. Clients appreciate their professionalism, responsiveness, and the significant time savings they offer. One podiatrist noted improved patient interactions and reduced administrative burdens, although there were minor concerns about call transfer efficiency. Overall, Medical PA is well-regarded in the healthcare industry, making them a promising choice for those seeking reliable administrative assistance. - 1 review for healthcare industry - Less than $10,000 avg. project cost - Call Center Services for Podiatry Clinic (4.5/5, Oct 18, 2022): A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client. [Read Full Review](https://clutch.co/go-to-review/medical-pa/162874) #### 4.0 out of 5.0 rating for cost What Clients Have Said Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided. [Read All Reviews](https://clutch.co/profile/medical-pa?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [CALLCARE](https://clutch.co/profile/callcare) #### 0.5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 40% Call Center Services - 40% Customer Service Outsourcing #### Company description CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment. [Visit Website](https://www.callcare247.com/) #### Experience in 1 industry CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability. [Read All Reviews](https://clutch.co/profile/callcare?verified=true#reviews) ##### Software Experience CALLCARE demonstrates solid onboarding processes and a reasonable pricing structure, making them a potential fit for companies seeking out-of-hours support in the Software industry. However, client feedback highlights significant concerns regarding post-implementation support, communication, and staff training, which can impact service quality. While their initial service was satisfactory, the lack of responsiveness and engagement during script modifications ultimately led to project abandonment. Potential clients should weigh these factors against their needs. - 1 review for software industry - $10,000 – $49,000 avg. project cost - Call Answering Services for Software Company (0.5/5, Jun 14, 2022): CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage. [Read Full Review](https://clutch.co/go-to-review/callcare/22770) #### 3.0 out of 5.0 rating for cost What Clients Have Said Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money. [Read All Reviews](https://clutch.co/profile/callcare?verified=true#reviews) - $10,000 to $49,000 (1 reviews) --- ### [3C Online](https://clutch.co/profile/3c-online) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Content Marketing - 5% Content Writing Services - 55% Customer Service Outsourcing - 30% Sales Outsourcing #### Company description Customer Service Outsourcing company 3C Online was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing. [Visit Website](https://www.3c-online.co.uk) --- ### [Webhelp](https://clutch.co/profile/webhelp) - 10,000+ employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 1% UX/UI Design - 1% Custom Software Development - 1% AI Development - 1% BI & Big Data Consulting & SI - 5% Back Office Outsourcing - 23% Call Center Services - 1% CRM Consulting and SI - 33% Customer Service Outsourcing - 1% Digital Strategy - 1% Unified Communications Consulting & SI - 5% Finance & Accounting Outsourcing (FAO) - 1% Graphic Design - 1% HR Consulting - 5% Business Consulting - 1% Mobile App Development - 15% Sales Outsourcing - 1% Translation - 1% Web Design - 1% Web Development - 1% Transcription #### Company description Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services. [Visit Website](https://webhelp.com/) #### 5% of employees work in London office London, England Brock House 19 Langham Street More than 5k employees +44 (0)1324575000 [See All Locations (52)](https://clutch.co/profile/webhelp#location) --- ### [Top Employee](https://clutch.co/profile/top-employee) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Corby, England #### Services Provided - Allocation of Expertise by Percentage - 1% UX/UI Design - 95% Customer Service Outsourcing - 1% Graphic Design - 1% Other Design - 1% Sales Outsourcing - 1% Web Design #### Company description Customer Service Outsourcing company Top Employee focuses on Customer Service Outsourcing and Web Design. They are headquartered in Corby, England. [Visit Website](https://top-employee.com/) --- ### [Firstsource Solutions](https://clutch.co/profile/firstsource-solutions) - $100,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London , England #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 35% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Business Consulting #### Company description Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.firstsource.com) --- ### [e-PA](https://clutch.co/profile/e-pa) - 10 - 49 employees - Shanklin, England #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 70% Customer Service Outsourcing #### Company description E-PA is a Customer Service Outsourcing company. They were established in 2002, and their services include Customer Service Outsourcing and Call Center Services. [Visit Website](https://e-pa.com/) --- ### [The Telemarketing Company](https://clutch.co/profile/telemarketing-company) - $10,000+ minimum project size - $50 - $99 average hourly rate - 50 - 249 employees - Brighton, England #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 20% Customer Service Outsourcing - 40% Sales Outsourcing #### Company description Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing. [Visit Website](https://ttmc.co.uk) --- ### [AFI Rentals - Powered Access Hire, Sales & Training](https://clutch.co/profile/afi-rentals-powered-access-hire-sales-training) - 250 - 999 employees - Normanton, England #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description AFI Rentals - Powered Access Hire, Sales & Training is a midsize Normanton, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing. [Visit Website](https://www.afi-rentals.co.uk) --- ### [Bill Gosling Outsourcing](https://clutch.co/profile/bill-gosling-outsourcing) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Glasgow , Scotland #### Services Provided - Allocation of Expertise by Percentage - 5% AI Development - 10% Back Office Outsourcing - 25% Call Center Services - 10% Corporate Training & Coaching - 35% Customer Service Outsourcing - 5% Other Application Development - 10% Sales Outsourcing #### Company description Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services. [Visit Website](https://www.billgosling.com/) #### 17% of employees work in Glasgow office Glasgow , Scotland Anderston House 389 Argyle Street 251 - 300 employees [See All Locations (5)](https://clutch.co/profile/bill-gosling-outsourcing#location) --- ### [Ubiquity](https://clutch.co/profile/ubiquity-1) - $10,000+ minimum project size - < $25 average hourly rate - 10,000+ employees - Sheffield, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 25% Call Center Services - 35% Customer Service Outsourcing - 5% Finance & Accounting Outsourcing (FAO) - 5% IT Managed Services - 10% Sales Outsourcing #### Company description Ubiquity is a Customer Service Outsourcing company. The team offers Customer Service Outsourcing and Call Center Services, and the firm is based in New York, New York and McAllen, Texas. [Visit Website](http://www.ubiquity.com) #### 1% of employees work in Sheffield office Sheffield, England 33-35 Fargate, 1st floor, Sheffield, SYK S1 2HD 16 - 20 employees [See All Locations (13)](https://clutch.co/profile/ubiquity-1#location) --- ### [The SaaSy People](https://clutch.co/profile/saasy-people) - $1,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Birmingham, England #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description Launched in 2019, The SaaSy People is a midsize Customer Service Outsourcing company located in Birmingham, England. Their team specializes in Customer Service Outsourcing. [Visit Website](https://thesaasypeople.com) --- ### [FM Outsource](https://clutch.co/profile/fm-outsource) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Bury, England #### Services Provided - Allocation of Expertise by Percentage - 80% Customer Service Outsourcing - 10% Business Consulting - 5% Translation - 5% Transcription #### Company description FM Outsource is a Bury, England-based Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Business Consulting and were founded in 2012. [Visit Website](https://fmoutsource.com/) --- ### [NexAura](https://clutch.co/profile/nexaura) - $5,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Bradford, England #### Services Provided - Allocation of Expertise by Percentage - 10% AI Agents - 20% AI Consulting - 30% Custom Software Development - 20% AI Development - 10% Call Center Services - 10% Customer Service Outsourcing #### Company description NexAura is a custom software development firm. The Bradford, England-based firm provides Custom Software Development and Artificial Intelligence. [Visit Website](http://www.nexauragroup.co.uk) --- ### [Impact Call Centre](https://clutch.co/profile/impact-call-centre) - 50 - 249 employees - Romsey , England #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 50% Sales Outsourcing #### Company description Impact Call Centre is a Customer Service Outsourcing and Sales Outsourcing company. They are located in Romsey , England. Their team offers Customer Service Outsourcing and Sales Outsourcing. [Visit Website](https://impactcallcentre.co.uk) --- ### [GFM ClearComms](https://clutch.co/profile/gfm-clearcomms) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Colchester, England #### Services Provided - Allocation of Expertise by Percentage - 75% Customer Service Outsourcing - 5% Email Marketing - 5% Fulfillment - 5% Pay Per Click - 5% Search Engine Optimization - 5% Social Media Marketing #### Company description GFM ClearComms is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Email Marketing and are based in Colchester, England. [Visit Website](https://gfmclearcomms.co.uk/) --- ### [Online Giants](https://clutch.co/profile/online-giants) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.onlinegiants.co.uk/) --- ### [ATM Group](https://clutch.co/profile/atm-group) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Leicester, England #### Services Provided - Allocation of Expertise by Percentage - 35% Call Center Services - 45% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description ATM Group is a Customer Service Outsourcing company established in 2007. The team specializes in Customer Service Outsourcing and Call Center Services. [Visit Website](https://www.atm.group) --- ### [Call a Real Person](https://clutch.co/profile/call-real-person) - 2 - 9 employees - Newquay, England #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description Call a Real Person, a Customer Service Outsourcing company, is headquartered in Newquay, England. Their services include Customer Service Outsourcing. [Visit Website](https://www.callarealperson.co.uk) --- ### [Perfect Reception](https://clutch.co/profile/perfect-reception) - $1,000+ minimum project size - $50 - $99 average hourly rate - 10 - 49 employees - Gravesend, England #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description Founded in 2018, Perfect Reception is a small Customer Service Outsourcing company. Their team focuses on Customer Service Outsourcing. [Visit Website](https://perfectreception.co.uk/) --- ### [Uniquely](https://clutch.co/profile/uniquely) - $50,000+ minimum project size - $50 - $99 average hourly rate - 250 - 999 employees - Marston Green, England #### Services Provided - Allocation of Expertise by Percentage - 35% Call Center Services - 30% Customer Service Outsourcing - 35% Sales Outsourcing #### Company description Uniquely is a Sales Outsourcing company. Their midsize team of employees is in Dundalk, Ireland and Marston Green, England. Their team specializes in Sales Outsourcing and Call Center Services. [Visit Website](https://www.uniquely.ie/) #### 50% of employees work in Marston Green office Marston Green, England Ingenuity House Elmdon Trading Estate Bickenhill Lane Birmingham England 101 - 150 employees 0818111444 [See All Locations (2)](https://clutch.co/profile/uniquely#location) --- ### [Harley Street Institute](https://clutch.co/profile/harley-street-institute) - 10 - 49 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 25% Corporate Training & Coaching - 50% Customer Service Outsourcing - 25% Business Consulting #### Company description Launched in 2010, Harley Street Institute is a small Customer Service Outsourcing company based in London, England. Their team focuses on Customer Service Outsourcing and Business Consulting. [Visit Website](https://www.theharleystreet.com/) --- ### [South london movers](https://clutch.co/profile/south-london-movers) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Richmond, England #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 25% Trucking - 25% Warehousing & Distribution #### Company description Customer Service Outsourcing company South london movers was launched in 1996. The firm offers Customer Service Outsourcing and Trucking, and is small. [Visit Website](https://www.southlondonmovers.co.uk/) --- ### [go-centric Limited](https://clutch.co/profile/go-centric) - 50 - 249 employees - Glasgow, Scotland #### Services Provided - Allocation of Expertise by Percentage - 5% Custom Software Development - 10% Back Office Outsourcing - 25% Call Center Services - 45% Customer Service Outsourcing - 10% Business Consulting - 5% Mobile App Development #### Company description Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services. [Visit Website](http://www.go-centric.co.uk) --- ### [Vizgo Technologies](https://clutch.co/profile/vizgo-technologies) #### 5 out of 5 star rating (1 reviews) - $5,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 35% Call Center Services - 65% Customer Service Outsourcing #### Company description Vizgo Technologies is built to serve a global clientele, actively positioning its high-ticket development and managed support teams to assist tech startups, SaaS companies, and digital brands across major international hubs, with a particular focus on the United Kingdom and other markets. [Visit Website](https://vizgo.co.uk/) --- ### [Kaptain Cabs](https://clutch.co/profile/kaptain-cabs) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Liverpool, England #### Services Provided - Allocation of Expertise by Percentage - 60% Customer Service Outsourcing - 20% Other Digital Marketing - 20% Sales Outsourcing #### Company description Customer Service Outsourcing company Kaptain Cabs provides Customer Service Outsourcing and Other Digital Marketing. They were founded in 2024. [Visit Website](https://kaptaincabs.com/) --- ### [Call Center Solutions](https://clutch.co/profile/call-center-solutions) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Balsall Common, England #### Services Provided - Allocation of Expertise by Percentage - 49% Call Center Services - 51% Customer Service Outsourcing #### Company description Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services. [Visit Website](http://callcentersolutions.co.uk/) --- ### [Future Formations Ltd](https://clutch.co/profile/future-formations) - 2 - 9 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 50% Document Digitization & Management #### Company description Future Formations Ltd is a Document Digitization & Management and Customer Service Outsourcing company. Their team specializes in Document Digitization & Management. [Visit Website](https://www.futureformations.co.uk/) --- ### [Quantum Electrical](https://clutch.co/profile/quantum-electrical) - 2 - 9 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 50% Commercial Development - 50% Customer Service Outsourcing #### Company description Quantum Electrical is a Commercial Development and Customer Service Outsourcing company. They were launched in 2015, and their services include Commercial Development and Customer Service Outsourcing. [Visit Website](https://www.quantum-electrical.co.uk/) --- ### [Unity4](https://clutch.co/profile/unity4) - $10,000+ minimum project size - $25 - $49 average hourly rate - 1,000 - 9,999 employees - Bridgnorth, England #### Services Provided - Allocation of Expertise by Percentage - 57% Call Center Services - 4% Conversion Optimization - 16% Customer Service Outsourcing - 2% Digital Strategy - 3% Email Marketing - 4% Marketing Strategy - 10% Sales Outsourcing - 4% Translation #### Company description Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.unity4.com/contact-us/) #### 16% of employees work in Bridgnorth office Bridgnorth, England The Old Grammar School, St Leonards Close 251 - 300 employees 0800 003 039 [See All Locations (2)](https://clutch.co/profile/unity4#location) --- ### [Tricon](https://clutch.co/profile/tricon) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 35% Call Center Services - 30% Customer Service Outsourcing #### Company description Tricon, a telephone answering service, is based in London, England. They focus on Call Center Services and Back Office Outsourcing. [Visit Website](https://triconmarketing.co.uk/) --- ### [Taskaler](https://clutch.co/profile/taskaler) - $10,000+ minimum project size - 50 - 249 employees - Glasgow, Scotland #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 20% Call Center Services - 40% Customer Service Outsourcing - 10% Warehousing & Distribution #### Company description Taskaler is a Customer Service Outsourcing company. They were founded in 2021, and their services include Customer Service Outsourcing and Back Office Outsourcing. [Visit Website](https://taskaler.com) --- ### [Virtalent](https://clutch.co/profile/virtalent) - $25 - $49 average hourly rate - 50 - 249 employees - Birmingham, England #### Services Provided - Allocation of Expertise by Percentage - 80% Back Office Outsourcing - 10% Customer Service Outsourcing - 5% Other Marketing - 5% Sales Outsourcing #### Company description Virtalent is a Back Office Outsourcing company. Their midsize team of employees is located in Birmingham, England. Their team provides Back Office Outsourcing and Customer Service Outsourcing. [Visit Website](https://virtalent.com/) --- ### [Origin Client Acquisition LTD](https://clutch.co/profile/origin-client-acquisition) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - North Walsham, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 15% Customer Service Outsourcing - 5% Email Marketing - 5% Marketing Strategy - 10% Other Marketing - 15% Sales Outsourcing #### Company description Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing. [Visit Website](http://www.originca.co.uk) --- ### [TV Mounting Pro](https://clutch.co/profile/tv-mounting-pro) - 2 - 9 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 50% Commercial Property Management - 50% Customer Service Outsourcing #### Company description TV Mounting Pro is a small Commercial Property Management and Customer Service Outsourcing company. Launched in 2019, the team provides Commercial Property Management and Customer Service Outsourcing. [Visit Website](https://thetvmountingpro.co.uk/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top. Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly. We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether. Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency. ## U.K. Customer Support FAQs ### Why hire a U.K.-based customer support agency? U.K.-based teams combine native-English fluency with proximity to European markets and overlapping hours with North America, making them ideal for global coverage. Providers are accustomed to operating under the U.K. GDPR, PCI DSS, and industry-specific rules. The country also offers deep talent clusters — London for fintech and SaaS, Manchester and Leeds for retail and logistics, Scotland for gaming and AI-driven support, and Belfast for scalable, high-quality contact centre operations. This mix of compliance, cultural alignment, and trained agents helps brands improve CSAT, FCR, and retention without sacrificing speed or empathy. ### How much does it cost to hire a customer support firm in the United Kingdom? Pricing varies thanks to a multitude of factors, including channel mix, staffing model, and hours. On Clutch, most customer support teams in the U.K. charge: Per-hour, shared agents: £18 – £30 per hour (approximately $23 – $39) Per-hour, dedicated agents: £25 – £35 per hour (approximately $32 – $45) Per-resolved-ticket (email/chat): £1.50 – £4.00 (approximately $2 – $5) Monthly per dedicated agent (full-time): £2,200 – £4,000 (approximately $2,800 – $5,100) One-time setup/training: £1,000 – £5,000 (approximately $1,300 – $6,400) Expect premiums for 24/7 coverage, multilingual support, or high-complexity workflows. Most U.K. providers offer pilots, volume discounts, and SLAs that scale by channel and seasonality. ### Which industries do U.K.-based customer support firms serve? Fintech and banking E-commerce and retail SaaS and B2B tech Gaming and entertainment Travel, hospitality, and transport Telecom and utilities Health care and medtech suppliers Education and EdTech Thanks to the region’s scale and diversity, it’s easy to find specialists supporting different markets and niches. Many teams pair sector expertise with compliant tooling. ### How do I choose the right customer support agency in the United Kingdom? Start by defining your project’s desired outcomes and requirements. Then, go to Clutch’s vetted directories and carefully evaluate your options on: Operating model — shared vs. dedicated vs. hybrid teams; peak-season elasticity. Channel coverage — voice, email, chat, social, WhatsApp; proactive outreach and retention. SLAs and metrics — ASA, AHT, FCR, CSAT, QA calibration cadence, and reporting depth. Tech stack and integrations — Salesforce, Zendesk, Freshdesk, HubSpot, Intercom, Shopify, BigCommerce, and telephony/QA tools. Compliance and security — UK GDPR, ISO 27001, PCI DSS, secure call recording, data residency. Talent and training — industry onboarding, knowledge base maintenance, QA scorecards, coaching. On Clutch, review case studies, verified references, and sample reports. Shortlist firms with proven wins in your industry and a clear plan to improve CSAT and FCR within your budget. ### What are red flags when hiring a customer support firm in the United Kingdom? Vague SLAs or refusal to commit to measurable targets (ASA, FCR, CSAT) Limited transparency on QA methods, call monitoring, or coaching frequency Long lock-ins without a pilot or clear termination clauses No documented data protection impact assessment, DPIA, or DPA addendum Poor reporting (lagging metrics only; no root-cause insights or VoC analysis) High agent churn with minimal cross-training or knowledge management One-size-fits-all scripts; unwillingness to customize tone, workflows, or escalation paths Hidden fees for after-hours, holidays, or standard integrations There are plenty of trusted and professional customer support firms in the United Kingdom, so there’s no need to worry about running out of options. If you stumble upon these red flags, don’t hesitate to continue your search.