# Top Call Center Services & Voice Services in Buffalo Recommended Call Centers companies in Buffalo include OnPoint Management Group, Asset Compliant Solutions, Capital Management Services, All Calls Matter, Media Sales Plus Inc, Market Presence, The Virtual Deal, The Connection, Action Telephone, FlashCat. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Call Center Services & Voice Services in Buffalo Ratings Updated: Jul 14, 2026 ### [OnPoint Management Group](https://clutch.co/profile/onpoint-management-group) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 10% Content Marketing - 60% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization - 10% Social Media Marketing #### Company description OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing. [Visit Website](https://www.theonpointgroup.com/) --- ### [Asset Compliant Solutions](https://clutch.co/profile/asset-compliant-solutions) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services. [Visit Website](https://www.acs-cam.com/) --- ### [Capital Management Services](https://clutch.co/profile/capital-management-services) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize. [Visit Website](https://cms-collect.com/) --- ### [All Calls Matter](https://clutch.co/profile/all-calls-matter) - 10 - 49 employees - Kenmore, NY #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://allcallsmatter.com/) --- ### [Media Sales Plus Inc](https://clutch.co/profile/media-sales-plus) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 30% Search Engine Optimization - 40% Direct Marketing #### Company description Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York. [Visit Website](https://www.mediasalesplus.com/) --- ### [Market Presence](https://clutch.co/profile/market-presence) - $1,000+ minimum project size - $50 - $99 average hourly rate - 2 - 9 employees - Niagara Falls, NY #### Services Provided - Allocation of Expertise by Percentage - 25% Market Research - 15% Marketing Strategy - 60% Sales Outsourcing #### Company description Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research. [Visit Website](https://mpmarketpresence.com/) --- ### [The Virtual Deal](https://clutch.co/profile/virtual-deal) - 2 - 9 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 30% Email Marketing - 30% Sales Outsourcing #### Company description The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing. [Visit Website](https://thevirtualdeal.com/) --- ### [The Connection](https://clutch.co/profile/connection) #### 4.5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Jamestown, NY #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description The Connection is a customer support services provider specializing in call handling and telephonic support. Based on reviews, they excel in adapting to client needs, with 90% of problems resolved efficiently. Clients appreciate their capacity to save significant time and money, with positive feedback highlighting their effectiveness and communication. Notably, there are no reported areas for improvement. [Visit Website](https://www.theconnectioncc.com) #### Accommodating The feedback regarding The Connection highlights their accommodating nature, with clients noting their ability to adapt to specific company needs. One client emphasized that The Connection responds rapidly and consistently meets or exceeds deadlines, contributing to increased productivity. Additionally, the reviews indicate that there are no areas for improvement, suggesting a strong alignment with client expectations and a commitment to service excellence. - Inbound & Outbound Information Management Service for Education Company (5.0/5, Nov 2, 2017): TheConnection is able to adapt to any company needs. [Read Full Review](https://clutch.co/go-to-review/connection/146225) #### 2 reviews mention Call Center Services Inbound & Outbound Information Management Service for Education Company 5.0/5 — - 1 of 2 Call Center Services reviews are 5 stars - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/connection/146225) #### Experience in 2 industries The Connection has garnered positive feedback across the Education and Consumer Products industries. In Education, clients appreciated the provider's ability to enhance productivity through efficient call handling, saving substantial man-hours each month. In Consumer Products, businesses noted improved customer relations and significant financial savings, highlighting the provider's responsiveness and effectiveness in managing inquiries. Overall, The Connection is recognized for its adaptability, efficiency, and strong customer service, making it a suitable partner for organizations focused on enhancing call management and customer engagement. [Read All Reviews](https://clutch.co/profile/connection?verified=true#reviews) ##### Education Experience The Connection demonstrates strong expertise in the Education sector, effectively providing answering services that enhance productivity by managing inbound calls. Clients have reported saving approximately 300 billable hours monthly, highlighting the company's efficiency and adaptability to client needs. The overall sentiment is positive, with clients noting rapid response times and exceptional customer service, indicating a strong fit for educational institutions seeking to optimize communication and reduce administrative burdens. - 1 review for education industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Inbound & Outbound Information Management Service for Education Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/146225) ##### Consumer Products Experience The Connection has demonstrated strong expertise in the Consumer Products industry by effectively managing customer relationships and improving service efficiency. Clients report significant cost savings and heightened revenue due to the provider's innovative solutions and responsiveness to client needs. The company's adaptability and commitment to excellence have led to consistently positive outcomes, making them a reliable partner for businesses seeking to enhance customer service operations. - 1 review for consumer products industry - Unknown avg. project cost - Answering Services & Customer Inquiry Support for Products Firm (4.0/5, Aug 11, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/136661) #### 24% of employees work in Jamestown office Jamestown, NY 111 W 2nd St Ste 5000 41 - 49 employees 716.483.3436 [See All Locations (4)](https://clutch.co/profile/connection#location) --- ### [Action Telephone](https://clutch.co/profile/action-telephone) - 10 - 49 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York. [Visit Website](https://www.actiontelephone.com/) --- ### [FlashCat](https://clutch.co/profile/flashcat) - $5,000+ minimum project size - $50 - $99 average hourly rate - 50 - 249 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% CRM Consulting and SI - 20% Sales Outsourcing - 20% Pay Per Click - 20% Social Media Marketing #### Company description FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing. [Visit Website](https://www.flashcat.io) #### 42% of employees work in Rochester office Rochester, NY 115 Liberty Pole Way 2 - 5 employees 6028464622 [See All Locations (2)](https://clutch.co/profile/flashcat#location) --- ### [Do Well Design Studio](https://clutch.co/profile/do-well-design-studio) - Freelancer employees - Hilton, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% Digital Strategy - 20% Marketing Strategy - 20% Sales Outsourcing - 20% Web Design #### Company description Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy. [Visit Website](https://dowelldesignstudio.com/) --- ### [AnswerPhone](https://clutch.co/profile/answerphone) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Dunkirk, NY #### Services Provided - Allocation of Expertise by Percentage - 37% Call Center Services - 63% Customer Service Outsourcing #### Company description AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services. [Visit Website](http://abetteranswer.net/) #### 1% of employees work in Dunkirk office Dunkirk, NY 4867 West Lake, Rd Suite 102 employees 716.672.5144 [See All Locations (5)](https://clutch.co/profile/answerphone#location) --- ### [Abbott Answering Service](https://clutch.co/profile/abbott-answering-service) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services. [Visit Website](https://www.abbottanswering.com) --- ### [Key Video Production](https://clutch.co/profile/key-video-production) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Call Center Services - 20% Graphic Design - 60% Video Production #### Company description Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services. [Visit Website](http://www.keyvideo.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top. Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly. We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether. Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.