# Top Answering Services in the United Kingdom Recommended Answering Services companies in United Kingdom include A-SALES AB, Top Customer Service, Paragon Sales Solutions, Task Virtual, Simply Contact, Moneypenny USA, Answer4u, AnswerForce, Quantanite, Abacus Cambridge Partners. From London’s financial and media HQs to Manchester’s fast-growing tech corridor and Edinburgh’s fintech scene, the United Kingdom is a prime market for professional answering services. U.K. providers deliver 24/7 call handling, virtual receptionist support, and out-of-hours coverage that helps businesses capture leads, reduce missed calls, and protect brand reputation. On Clutch, you can quickly compare verified agencies offering telephone answering service U.K. solutions by hourly rates, team size, industries, and real client reviews. Each profile is vetted to surface proven expertise and transparent pricing so you can shortlist with confidence. Use filters to narrow by budget, location, language support, and sector experience across healthcare, legal, property, and more. Start by exploring these trusted directories: • Top Call Center Services • Top Answering Services • Answering Services in London • Answering Services in Manchester • U.K. Answering Services for Business Services We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Answering Services in the United Kingdom Ratings Updated: Aug 27, 2026 ### [A-SALES AB](https://clutch.co/profile/sales-ab) #### 4.9 out of 5 star rating (83 reviews) - $1,000+ minimum project size - $200 - $300 average hourly rate - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Email Marketing - 80% Sales Outsourcing #### Company description A-SALES AB is a telemarketing service provider specializing in outbound call center and customer support services. They consistently deliver high-quality pipeline generation and meeting bookings, with 100% of reviews noting excellent project management and responsiveness. Clients appreciate their tailored, strategic approach and consistent, proactive communication, leading to measurable business growth and successful sales outcomes in competitive markets. [Visit Website](https://www.a-sales.co/clutch-contact) #### Results-oriented A-SALES AB has consistently demonstrated a results-oriented approach, as evidenced by client feedback highlighting their ability to generate qualified sales meetings and streamline sales processes. One client noted that A-SALES 'really overdelivered,' securing three meetings in the first day. Another emphasized their flexibility in adapting strategies based on performance data, which led to improved campaign outcomes. Overall, clients expressed satisfaction with the measurable success and responsiveness of A-SALES AB, reinforcing their commitment to achieving client objectives. - Lead Gen & Appointment Setting for Video Solutions Company (5.0/5, Mar 29, 2024): Got A-Sales on board for sales development and appointment setting; their impact was tangible. They instigated engaged conversations with prospective leads, which led to a significant uptick in our conversion rates. More contracts were signed, revenues rose & sales funnel looked healthier than ever before!! [Read Full Review](https://clutch.co/go-to-review/sales-ab/278749) - Lead Generation & Email Outreach Campaigns for HR Agency (5.0/5, Mar 11, 2024): The primary measurable outcome was calls booked with a steady flow of QUALIFIED new leads, that had actual interest in buying our services. Their ability to understand information, get to know our product, and quickly find qualified leads stands out. Also, if any issues arise, they fix them before I even can bring them up in the weekly meetings! [Read Full Review](https://clutch.co/go-to-review/sales-ab/274826) - Call Center Services for Advertising & Marketing Company (5.0/5, Jun 11, 2025): A-Sales makes sure we're always on target with KPIs. In this case, that's 10 qualified sales meetings per month. The quality is great, and we have a few contracts out right now which are very close to signing. [Read Full Review](https://clutch.co/go-to-review/sales-ab/381226) - Cold Email Outreach Services for HR Company (5.0/5, Mar 3, 2024): Qualified Sales meetings - and A-SALES Really overdelivered. I think in the first day of launch we got 3 meetings? (Keep in mind we're a recruiting company). The fact that they really are results-oriented, they didn't just make sure we 'got meetings' they helped us in other areas to also ensure we were making a positive ROI working with them. [Read Full Review](https://clutch.co/go-to-review/sales-ab/272864) - Lead Generation Services for Recruitment Firm (5.0/5, Mar 30, 2024): The A-Sales team has been an incredible help in streamlining all the stages of our sales pipeline. Since using their services, our client base has grown significantly. Their team helped us zero down the target leads, and built a plan of action to communicate with them effectively. Their strategic advice gave us fantastic results. [Read Full Review](https://clutch.co/go-to-review/sales-ab/279004) #### Reviewed 18 times in the past 6 months In the past six months, A-SALES AB has garnered overwhelmingly positive feedback from clients, highlighting their professionalism, responsiveness, and ability to generate qualified leads. Clients noted their strategic approach in understanding complex industries, with one praising their capability to refine messaging based on campaign performance. Additionally, consistent communication and timely delivery of results were frequently mentioned. Overall, clients expressed satisfaction with measurable outcomes, such as increased appointment bookings and improved sales pipelines, indicating A-SALES AB's effectiveness as a partner. - 17 of 18 reviews are 5 stars - 7 new reviews for Call Center Services services - Less than $10,000 avg. project cost [Read 18 Recent Reviews](https://clutch.co/profile/sales-ab?sort_by=date_desc&verified=true#reviews) #### 4.9 out of 5.0 rating for cost What Clients Have Said A-SALES AB is frequently praised for its competitive pricing and overall value for money. Clients have noted that the company's services fit within their budget while delivering impressive results, such as generating qualified sales meetings and leads. One client highlighted that A-SALES AB's pricing aligned well with their financial constraints, contributing to a successful partnership. Overall, the sentiment is overwhelmingly positive, with many clients expressing satisfaction with the return on investment achieved through A-SALES AB's efforts. [Read All Reviews](https://clutch.co/profile/sales-ab?verified=true#reviews) - Less than $10,000 (22 reviews) - $10,000 to $49,000 (15 reviews) #### Completed projects in 22 countries - Australia (5 projects) - Austria (1 projects) - Armenia (1 projects) - Belgium (1 projects) - Canada (1 projects) - Cyprus (1 projects) - Finland (2 projects) - France (1 projects) - Germany (2 projects) - India (4 projects) - Italy (1 projects) - Japan (1 projects) - Netherlands (1 projects) - Norway (7 projects) - Philippines (1 projects) - Poland (1 projects) - Singapore (1 projects) - Slovenia (1 projects) - Sweden (12 projects) - United Arab Emirates (1 projects) - United States (18 projects) - England (5 projects) This provider is fluent in 26 languages: - English - Arabic - Russian - Portuguese - German - French - Turkish - Italian - Polish - Ukrainian - Romanian - Dutch - Hebrew - Czech - Serbian - Bulgarian - Estonian - Slovakian - Slovenian - Croatian - Finnish - Swedish - Norwegian - Georgian - Filipino - Albanian [View Reviews](https://clutch.co/profile/sales-ab?verified=true#reviews) --- ### [Top Customer Service](https://clutch.co/profile/top-customer-service) #### 5 out of 5 star rating (68 reviews) - $1,000+ minimum project size - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 10% Content Moderation Services - 55% Customer Service Outsourcing - 15% Data Annotation Services #### Company description Top Customer Service, a company specializing in Contact Center Services and Customer Support Services, receives positive feedback for their professionalism and efficiency in managing inbound call handling and customer inquiries. Approximately 100% of reviewers commend their ability to improve response times and reduce missed calls, highlighting their effective use of AI-assisted systems and trained agents. Their consistent quality and seamless integration into client businesses make them a reliable choice for telephonic support and customer care services. [Visit Website](https://bpo.topcustomerservice.com/) #### 2 reviews mention Answering services Answering services Experience Overall, Top Customer Service excels in providing Answering services, with 100% of reviewers expressing satisfaction. Clients appreciate their responsiveness and effective management of customer interactions, particularly through inbound and outbound calls, live chat, and job dispatching. Notably, 75% of feedback highlights their cost-effectiveness and time-saving capabilities. Clients report increased customer satisfaction and improved job management, indicating a positive impact on business operations. However, some clients desire more face-to-face interaction with the team. - 2 of 2 Answering services reviews are 5 stars - $50,000 – $199,999 avg. project cost [Read Most Recent Review](https://clutch.co/profile/top-customer-service#review-383904) #### 12 reviews mention Call Center Services Call Center Services for eCommerce Products Brand 5.0/5 — Top Customer Service provided customer support services for an eCommerce products brand. Their tasks included handling order inquiries, live chat, returns processing, and post-purchase support. - 12 of 12 Call Center Services reviews are 5 stars - 7 new reviews for Call Center Services in past 6 months - $50,000 – $199,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/top-customer-service/387737) #### Very responsive Top Customer Service is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. #### 14% of employees work in London office London, England 40 Wenlock Road MASBROUGH STREET 101 - 150 employees 8889730077 [See All Locations (4)](https://clutch.co/profile/top-customer-service#location) --- ### [Paragon Sales Solutions](https://clutch.co/profile/paragon-sales-solutions) #### 4.9 out of 5 star rating (48 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Countesthorpe, England #### Services Provided - Allocation of Expertise by Percentage - 25% Call Center Services - 5% Business Consulting - 10% Other Marketing - 25% Sales Outsourcing - 25% Social Media Marketing - 10% Web Design #### Company description Paragon Sales Solutions is a company specializing in Contact Center Services, particularly offering outbound call center and telemarketing services. Reviews consistently highlight their professionalism, effective communication, and ability to generate qualified leads, with 100% of reviewers praising their enthusiasm and customer-centric approach. Additionally, many clients appreciate their adaptability and alignment with company values, indicating a strong cultural fit. [Visit Website](http://www.paragonsalessolutions.co.uk/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### Detail-oriented Clients have consistently praised Paragon Sales Solutions for their exceptional attention to detail. One client highlighted their impressive communication and stated that the team seamlessly integrated into their operations. Monthly feedback sessions provided critical insights, further demonstrating their meticulous approach. The client's positive sentiment underscores Paragon's commitment to detail-oriented service, fostering strong relationships and effective project management. - Telemarketing & LinkedIn Services for Transportation Firm (5.0/5, Apr 5, 2021): Their communication and attention to detail are among the most impressive things about working with them. On top of that, they’ve truly become a part of our team, and it’s seamless. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/116617) #### Reviewed 2 times in the past 6 months Recent reviews for Paragon Sales Solutions highlight exceptional client satisfaction, particularly regarding their marketing expertise and commitment to client values. Clients noted significant improvements in online presence and brand representation, with one praising Megan for her professionalism and creativity. Another client emphasized the effective production of a podcast that enhanced visibility and reach. Overall, feedback reflects a seamless experience, with no reported areas for improvement. - 2 of 2 reviews are 5 stars - Unknown avg. project cost [Read 2 Recent Reviews](https://clutch.co/profile/paragon-sales-solutions?sort_by=date_desc&verified=true#reviews) #### Experience in 15 industries Paragon Sales Solutions has garnered positive feedback across various industries, including Manufacturing, Legal, Energy, and Education. Their strengths lie in effective lead generation, marketing, and telesales, with clients praising their adaptability, professionalism, and project management. The company has demonstrated a significant impact on client engagement and outreach, strengthening brand presence and generating qualified leads. Overall, they are particularly well-suited for clients in Manufacturing, Legal, Energy, and Business Services, where their tailored solutions have proven beneficial. [Read All Reviews](https://clutch.co/profile/paragon-sales-solutions?verified=true#reviews) ##### Education Experience Paragon Sales Solutions has received positive feedback from clients in the Education industry, highlighting their expertise in creating tailored resources, such as mentoring handbooks, to support inclusive placements for disabled students. Clients commend their adaptability, effective communication, and project management skills. The overall sentiment indicates that Paragon Sales Solutions significantly impacts workforce participation among students, making them a strong candidate for organizations seeking to enhance educational experiences. - 2 reviews for education industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation Services for Financial Education Company (4.0/5, May 29, 2025): Paragon Sales Solutions provided lead generation services for a financial education company. The team was tasked with identifying warm leads for the client's training sessions. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/378095) - Graphic Design & Social Media Marketing for Education Co (5.0/5, Aug 14, 2025): Paragon Sales Solutions provides graphic design and social media marketing for an education company. The team has created a mentoring handbook, social media posts, and resources to show the client's services. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/398270) ##### Energy & natural resources Experience Paragon Sales Solutions has received positive feedback from clients in the Energy & Natural Resources sector, highlighting their effective communication and strong reporting capabilities. Clients appreciate the company's cultural fit and the expertise brought to outreach efforts, resulting in successful meetings booked and valuable opportunities cultivated. Overall, Paragon demonstrates a solid understanding of the industry's demands, positioning them as a competent partner for businesses seeking growth and strategic support in energy consultancy. - 1 review for energy & natural resources industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Sales Outsourcing for Energy Consultancy (5.0/5, Jan 7, 2026): Paragon Sales Solutions provides sales outsourcing services for an energy consultancy. The goal is to generate new warm opportunities through outbound calling and book meetings with the client's prospects. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/428778) ##### Retail Experience Paragon Sales Solutions has received positive feedback from clients in the Retail industry, particularly for their effective social media marketing and ongoing marketing support. Clients appreciate their timely project delivery and proactive communication, emphasizing the team's commitment to understanding project needs. Their ability to generate new leads through tailored strategies highlights their expertise and impact, making them a strong contender for businesses seeking to enhance their marketing efforts in the Retail sector. - 1 review for retail industry - 1 review is 5 stars - Less than $10,000 avg. project cost - SMM for Online Retailer (5.0/5, Jan 9, 2024): Paragon Sales Solutions provides social media marketing services for an online retailer. The team also assists the client with blogging and offers them marketing ideas. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/260249) ##### Design Experience Paragon Sales Solutions has garnered positive feedback from clients in the Design industry, highlighting their extensive knowledge and effective mentoring capabilities. Clients appreciate their ability to enhance sales strategies and business confidence. With a focus on tailored marketing advice, Paragon demonstrates strong communication and responsiveness, ensuring smooth collaboration. Overall, the firm's expertise and commitment to client success position them as a valuable partner for businesses seeking growth in the competitive Design landscape. - 1 review for design industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Business Consulting for Graphic Design Business (5.0/5, Jan 27, 2021): A graphic design business partners with Paragon Sales Solutions for business consulting services. The team provides mentoring and marketing advice to the client. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/47721) ##### Financial services Experience Paragon Sales Solutions demonstrates solid expertise in the Financial services sector, effectively assisting clients in telemarketing and lead generation. Feedback highlights their strong project management skills, timely communication, and the ability to tailor outreach strategies. While one client noted limited success in lead conversion, they appreciated the value of increased visibility and contact with potential leads. Overall, Paragon is positioned as a reliable partner for businesses seeking to enhance their market presence within the Financial services industry. - 1 review for financial services industry - Less than $10,000 avg. project cost - Lead Generation & Telemarketing for Paraplanning Company (3.5/5, Jan 27, 2021): Paragon Sales Solutions was engaged to conduct telemarketing to help generate interest in a paraplanning company. They went through data to filter out any duplicates or leads that were already contacted. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/47658) ##### Software Experience Paragon Sales Solutions has received positive feedback from clients in the Software industry for their expertise in lead generation and telemarketing services. Clients praised their flexibility, responsiveness, and ability to deliver qualified leads that resulted in significant conversion rates. With a consultative approach and strong project management, they effectively integrate into clients' teams, leading to increased opportunities and measurable success. Overall, Paragon demonstrates a strong capability to support businesses in achieving their sales objectives. - 3 reviews for software industry - 2 reviews are 5 stars - $10,000 – $49,000 avg. project cost - Lead Generation for Regulatory Compliance & KYC Company (5.0/5, Aug 11, 2022): Paragon Sales Solutions provides lead generation services for a regulatory compliance and KYC company. They are generating leads for the client via outbound calls and emails. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/153655) - Lead Generation for LMS Provider (4.5/5, Nov 8, 2022): Paragon Sales Solutions helped an LMS provider generate qualified leads via cold calling. They assigned a telemarketing executive to make calls four hours a day and send follow-up emails to potential customers. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/165862) - Lead Generation for AI Company (5.0/5, Aug 11, 2025): Paragon Sales Solutions provides lead generation services for an AI company. The team is responsible for cold calling potential buyers, explaining the client's products, and booking demos. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/397129) ##### Insurance Experience Paragon Sales Solutions has received positive feedback from clients in the Insurance industry, particularly for their expertise in telesales, appointment setting, and data enhancement. A commercial head at Gambit Insurance Solutions highlighted their ability to improve outreach efficiency and lead generation through structured engagement. Clients appreciate their quick response times, detailed reporting, and alignment with company values, indicating that Paragon is a strong partner for organizations seeking to enhance their sales processes in the Insurance sector. - 1 review for insurance industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Outbound Sales & Lead Gen for Insurance Broker (5.0/5, Apr 24, 2025): Paragon Sales Solutions was hired by an insurance broker to enhance their outbound sales efforts. The team was responsible for qualifying leads, gathering insurance renewal dates, and booking call-backs. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/369420) ##### Arts, entertainment & music Experience Paragon Sales Solutions has received positive feedback from clients in the Arts, entertainment & music industry, particularly for their effective telesales strategies and strong communication skills. Clients praised their ability to generate appointments with prospective sponsors for events, demonstrating significant impact on fundraising endeavors. The provider's alignment with client values and prompt service delivery further solidify their reputation as a capable partner for organizations aiming to enhance their outreach and sponsorship opportunities in this sector. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Unknown avg. project cost - Telesales Services for Charity Company (5.0/5, Mar 7, 2025): Paragon Sales Solutions provided telesales services for a charity company. They were responsible for selling sponsorship opportunities for two local festivals. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/357770) ##### Environmental Services Experience Paragon Sales Solutions has received positive feedback from clients in the Environmental Services industry, highlighting their expertise in lead generation and client engagement. Clients appreciate their responsiveness, professionalism, and ability to understand industry-specific needs, leading to successful meetings and opportunities. The company's enthusiastic approach towards environmental solutions, combined with effective communication and project management, reinforces their capability to drive impactful results in the sector. Overall, they are viewed as a valuable partner for businesses seeking to enhance their market presence. - 2 reviews for environmental services industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Call Center Services for IT Company (5.0/5, Sep 18, 2023): Paragon Sales Solutions has provided call center services for an IT company. The team has identified the appropriate contacts and scheduled meetings for both the client and their customers. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/233579) - Lead Generation for Winter Services Company (5.0/5, Dec 9, 2024): Paragon Sales Solutions provided lead generation services for a winter services company. The team identified and contacted leads and helped them offer a direct contact email address. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/336331) ##### Consulting Experience Paragon Sales Solutions has received positive feedback in the Consulting industry for their strong ability to generate sales leads and enhance client engagement. Clients commend their adaptability, honest communication, and alignment with company values, which contribute to effective collaboration. Their emphasis on transparency and responsiveness in project management has established them as a trusted partner, making them a viable choice for businesses seeking impactful consulting services. - 1 review for consulting industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation & Web Design for Management Consultancy (5.0/5, Dec 6, 2024): Paragon Sales Solutions provides lead generation services for a management consultancy. Their work focuses on generating qualified leads through sales calls and emails and upgrading the client's website. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/335893) ##### Construction Experience Paragon Sales Solutions has garnered positive feedback from clients in the Construction industry, emphasizing their expertise in generating leads and enhancing client communication. Companies like Giromax Technology and AJ Bryan Construction highlight their efficient project management, professionalism, and ability to create seamless customer experiences. Clients appreciate their responsiveness and the positive impact on business growth, indicating that Paragon is a strong partner for construction firms seeking to improve outreach and customer engagement. - 2 reviews for construction industry - 2 reviews are 5 stars - $10,000 – $49,000 avg. project cost - Call Handling Services for Construction Company (5.0/5, Jan 28, 2021): Paragon Sales Solutions provides call handling services for a construction company. The team ensures that smooth and professional client relations is achieved from the moment they pick up the phone. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/49150) - Call Center Services for Construction Company (5.0/5, Oct 2, 2024): Paragon Sales Solutions works with a construction company to generate leads. Their work also involves booking in-person and online group webinars for the client's staff. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/319228) ##### Business services Experience Paragon Sales Solutions has received positive feedback within the Business services industry, highlighting their strong expertise in lead generation and appointment setting. Clients commend their effective communication, cultural alignment, and ability to deliver measurable outcomes. Notable strengths include their responsiveness and quality of service, which have resulted in successful lead acquisition and client satisfaction. Their values resonate well with clients, making them a suitable partner for businesses seeking reliable and effective sales solutions. - 2 reviews for business services industry - 2 reviews are 5 stars - Unknown avg. project cost - Digital Marketing for Business Services Company (5.0/5, May 24, 2023): Paragon Sales Solutions provided lead generation services for a business services company. The team reached out to event organizers to secure qualified leads for the business. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/203908) - Sales Appointments Arrangement for Corporate Cleaning Co (5.0/5, Jul 22, 2024): Paragon Sales Solutions arranges sales appointments for a corporate cleaning company. The team is tasked with securing meetings with verified decision-makers and achieving the agreed number of weekly meetings. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/302157) ##### Manufacturing Experience Paragon Sales Solutions has received positive feedback from clients in the Manufacturing industry, particularly for their expertise in B2B prospection and lead generation. Clients appreciate their responsive and experienced team, which delivers quick solutions tailored to specific business needs. The overall sentiment highlights their strong project management, flexibility, and ability to build meaningful connections, indicating a solid fit for manufacturing companies seeking effective sales strategies. - 1 review for manufacturing industry - 1 review is 5 stars - Unknown avg. project cost - B2B Prospect Connection & Telemarketing for Engineering Co (5.0/5, Feb 29, 2024): An engineering company has hired Paragon Sales Solutions to provide B2B prospects connection, lead generation, and telemarketing services. The team conducts B2B lead searches to set appointments for the client. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/272268) ##### Other Industry Experience Paragon Sales Solutions has received positive feedback from clients in the Other Industry sector, highlighting their expertise in sponsorship support and comprehensive digital marketing solutions. Clients commend their customer-centered approach, responsiveness, and ability to align with company values. Noteworthy strengths include their proactive project management and ability to create strategic connections, evidenced by one client reporting a robust list of potential sponsors. Overall, their enthusiastic and driven team is viewed as a strong asset for businesses seeking impactful support. - 2 reviews for other industry industry - 1 review is 5 stars - Unknown avg. project cost - Website Revamp & Social Media for Cleaning Services Company (4.5/5, Dec 20, 2022): Paragon Sales Solutions helps a cleaning services company revamp their website, social media functions, and Google listings.  [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/172755) - Sponsorship Acquisition for Charity Support Organization (5.0/5, Aug 17, 2023): Paragon Sales Solutions was hired by a charity support organization for their marketing strategy services. The team was responsible for acquiring sponsorship deals and raising awareness for the client's event. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/225972) ##### Legal Experience Paragon Sales Solutions has demonstrated expertise in enhancing brand awareness and client engagement in the Legal industry, particularly noted by a Director at Bond Legal. The company effectively created and scheduled high-quality social media content, resulting in increased engagement. Clients appreciate their responsive communication and efficient project management, making them a strong candidate for legal firms seeking effective marketing solutions. - 1 review for legal industry - 1 review is 5 stars - Less than $10,000 avg. project cost - SMM for Legal & HR Services Firm (5.0/5, Aug 16, 2023): Paragon Sales Solutions provided ongoing social media marketing for a Bond Legal firm to increase brand awareness. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/225602) ##### Advertising & marketing Experience Paragon Sales Solutions demonstrates strong expertise in the Advertising & Marketing industry, particularly in lead generation and relationship building. Clients commend their professionalism, attentive approach, and effective project management, noting successful outcomes in attendee recruitment and client engagement. The team's ability to foster relationships over immediate sales is highlighted as a key strength, making them a valuable partner for businesses looking to enhance their marketing efforts through strategic outreach and customer rapport. - 2 reviews for advertising & marketing industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation & Telephony Services for Marketing Firm (4.5/5, Jul 1, 2021): Paragon Sales Solutions provided calling services for a digital marketing agency. They reached out to potential customers and offered free SEO reports from the agency. They also set up meetings for the client.  [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/70684) - Lead Generation for Digital Marketing Company (5.0/5, Aug 10, 2023): Paragon Sales Solutions provided lead generation services for a digital marketing company. The team helped attract and recruit attendees for a webinar. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/224352) ##### Research Experience Paragon Sales Solutions has garnered positive feedback in the Research industry for their efficiency and effective account management. Clients commend their ability to quickly grasp organizational needs, leading to successful lead generation and membership recruitment. The overall sentiment reflects a high level of satisfaction with their timely delivery and proactive communication, establishing them as a reliable partner for businesses seeking expertise in research-related sales solutions. - 1 review for research industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Sales Outsourcing for Life Sciences Organization (5.0/5, Sep 22, 2023): Paragon Sales Solutions provides sales outsourcing for a life sciences company. The team is tasked with membership recruitment, event sales, and account management. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/234757) ##### Consumer Products Experience Paragon Sales Solutions has demonstrated strong expertise in the Consumer Products industry, receiving positive feedback for their effective sales training and marketing strategies. Clients noted their ability to inspire teams, enhance brand awareness, and adapt strategies to changing market conditions. With a commitment to collaboration and innovative ideas, they successfully helped clients transition to digital marketing platforms. Overall, their enthusiastic approach and willingness to explore new ideas make them a strong candidate for businesses seeking growth in the Consumer Products sector. - 2 reviews for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Social Media Marketing for Luxury Chocolate Company (4.5/5, Jan 26, 2021): A luxury chocolate company works with Paragon Sales Solutions for their social media marketing services. They are responsible for raising brand awareness on Facebook, Instagram, LinkedIn, Twitter, and YouTube. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/46409) - Sales Training & Consulting for Oak Door Business (5.0/5, May 5, 2023): Paragon Sales Solutions provided sales training and support for an oak door business. The goal was to increase the internal team's sales awareness and confidence. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/199621) ##### IT Services Experience Paragon Sales Solutions demonstrates strong expertise in IT services, particularly in executing effective telesales campaigns. Clients appreciate their professionalism and the tangible results they deliver, such as generating multiple leads and maintaining excellent communication throughout projects. Their ability to source targeted data and provide measurable outcomes reinforces their reputation as a reliable partner in the IT services industry, making them a compelling choice for businesses seeking impactful sales solutions. - 1 review for it services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Telesales Campaign for Website Development Agency (5.0/5, Nov 27, 2022): Paragon Sales Solutions provides telesales services to a website development agency. They source and purchase appropriate, targeted data and execute a direct dial campaign.  [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/168997) ##### Beauty & Cosmetics Experience Paragon Sales Solutions has demonstrated substantial expertise in the Beauty & Cosmetics industry, particularly in sales training for eco grooming products. Clients have praised their effective in-person training sessions, which utilize industry knowledge and practical examples. The positive feedback highlights their commitment to long-term growth and memorable client experiences. Overall, their tailored approach and thorough follow-up reinforce their suitability for businesses seeking to enhance sales strategies in the Beauty & Cosmetics sector. - 1 review for beauty & cosmetics industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Sales Training for Eco Grooming Company (5.0/5, Jun 16, 2021): Paragon Sales Solutions provided sales training to an eco grooming company's internal staff to help increase sales and revenue. They shared industry knowledge through presentations, books, and more. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/55781) ##### Sports Experience Paragon Sales Solutions demonstrates strong expertise in the Sports industry, particularly in membership sales for organizations like Koi Sports CIC. Clients commend their exceptional customer service, quick campaign setup, and ability to foster new relationships, which are vital in a post-COVID environment. The provider's thorough understanding of client needs and dedication to delivering value, even on a limited budget, highlight their commitment to supporting grassroots sports initiatives. Overall, Paragon Sales Solutions is well-suited for businesses in the Sports sector seeking tailored sales solutions. - 1 review for sports industry - Less than $10,000 avg. project cost - Telemarketing Services for Nonprofit Sports Agency (4.5/5, Jun 14, 2021): Paragon Sales Solutions provided telemarketing services for a nonprofit. They sold memberships for the services that the client offers. They also provided a list of contacts interested in the client. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/53496) ##### Automotive Experience Paragon Sales Solutions demonstrates strong expertise in the Automotive industry, particularly in telemarketing and client outreach. Clients appreciate their effective communication and attention to detail, which foster a seamless integration into their teams. Their strategic approach has notably assisted businesses in connecting with major dealerships, indicating a significant positive impact on clients' sales efforts. Overall, Paragon is well-regarded for their professionalism and ability to deliver results in the Automotive sector. - 1 review for automotive industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Telemarketing & LinkedIn Services for Transportation Firm (5.0/5, Apr 5, 2021): Paragon Sales Solutions conducts calls on behalf of a vehicle transportation firm, who needs to network with third-party clients. To acquire more customers, the team also manages the firm’s LinkedIn account. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/116617) ##### Nonprofit Experience Paragon Sales Solutions has demonstrated significant expertise in the Nonprofit sector, notably through their pro bono support of a Christian charity. Clients commend their exceptional communication, flexibility, and commitment, evidenced by a 1500% increase in engagement during a 10-week social media campaign. Their proactive approach and can-do attitude have garnered positive feedback, highlighting their impact on raising organizational profiles and fostering community engagement. Overall, their strengths suggest they are a valuable partner for Nonprofits seeking marketing support. - 1 review for nonprofit industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Facebook Marketing Campaign & Fundraising for Youth Charity (5.0/5, Feb 3, 2021): Paragon Sales Solutions ran a 10-week social media marketing campaign for a Christian charity organization. They filmed videos and posted them on Facebook on behalf of the client.  [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/55545) ##### Healthcare Experience Paragon Sales Solutions has demonstrated significant expertise in the healthcare sector, particularly in medical marketing for businesses like LM Clinical. Their impactful strategies led to an 18% increase in social media reach and over 1,000 additional views on Instagram within just two months. Clients praise their professionalism, adaptability, and proactive communication, indicating a strong capability to meet healthcare marketing needs effectively. This track record suggests they are a reliable choice for healthcare providers seeking to enhance their marketing efforts. - 1 review for healthcare industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Social Media Marketing Support for Clinical Skincare Company (5.0/5, Jan 21, 2021): Paragon Sales Solutions works with a medical-grade skincare company on their marketing needs. They run social media efforts across Instagram and Facebook, make key recommendations, and produce content.  [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/42095) ##### Media Experience Paragon Sales Solutions has received positive feedback from clients in the Media industry, highlighting their effective sales strategies and strong communication. Clients appreciate their willingness to support and assist throughout the project, which has led to successful outcomes, such as winning new business. Their expertise in generating targeted sales lists and building relationships within the industry underscores their capability to drive results for companies seeking growth in media-related services. - 1 review for media industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Marketing for Video Production Company (5.0/5, Jan 14, 2021): A media production company engaged with Paragon Sales Solutions for their marketing services. The team was tasked to take charge of contacting clients within the targeted industries for their services. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/35154) ##### Real estate Experience Paragon Sales Solutions has received positive feedback from clients in the real estate industry, highlighting their expertise in telecommunications sales services. Clients appreciate their responsive communication, transparency, and effective need assessments, which have led to increased client acquisition and a solid sales process. The company's strengths lie in supporting small businesses and offering scalable solutions, making them a valuable partner for those seeking to enhance their sales efforts in real estate. - 1 review for real estate industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Telecommunication Sales Services for Property Inspection Co. (5.0/5, Jan 8, 2021): Paragon Sales Solutions provides sales call services for a home inventory asset company. Their work research and telecommunications. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/30586) ##### Supply Chain, Logistics, and Transport Experience Paragon Sales Solutions has demonstrated significant expertise in the Supply Chain, Logistics, and Transport sectors, with clients highlighting their strengths in project management and customer support. Reviews emphasize the company's effective website design and SEO capabilities, along with valuable telesales assistance. Clients appreciate the team's in-depth knowledge and responsiveness, indicating a strong alignment with client objectives. Overall, Paragon Sales Solutions is well-regarded for delivering on expectations and providing impactful solutions tailored to the industry's needs. - 1 review for supply chain, logistics, and transport industry - 1 review is 5 stars - Unknown avg. project cost - Web Design, SEO & Sales Outsourcing for Training Co (5.0/5, Dec 5, 2025): Paragon Sales Solutions has designed a website for a training company. The team has also worked on the client's SEO and provided networking and telesales services. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/423909) ##### Wellness & Fitness Experience Paragon Sales Solutions has demonstrated strong expertise in the Wellness & Fitness industry, particularly in lead engagement and event attendance optimization. Clients appreciate their personable approach and alignment with company values, resulting in effective communication and project management. Feedback highlights the successful execution of cold calling strategies, leading to valuable insights and increased participation in events. Overall, the sentiment indicates that Paragon is a reliable partner for businesses in the Wellness & Fitness sector seeking innovative sales solutions. - 1 review for wellness & fitness industry - 1 review is 5 stars - Unknown avg. project cost - Sales Outsourcing for Fitness Management Software Company (5.0/5, May 3, 2023): A fitness management software company has hired Paragon Sales Solutions to cold call their leads. The team books the client's potential leads for an in-person demo and invites them to free events. [Read Full Review](https://clutch.co/go-to-review/paragon-sales-solutions/199094) #### Completed projects in 4 countries - Ireland (1 projects) - Malaysia (1 projects) - United States (1 projects) - England (30 projects) [View Reviews](https://clutch.co/profile/paragon-sales-solutions?verified=true#reviews) --- ### [Task Virtual](https://clutch.co/profile/task-virtual) #### 5 out of 5 star rating (77 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 10% Call Center Services - 10% Data Annotation Services - 20% Sales Outsourcing - 20% Search Engine Optimization #### Company description Task Virtual specializes in Contact Center Services, focusing on Customer Support Services, Inbound Call Center, and administrative tasks. Their reviews highlight a 100% positive feedback rate, emphasizing their professionalism, seamless integration into operations, and effective telephonic support. Clients appreciate their adaptability, efficiency in workflow management, and ability to enhance customer service experiences, as noted by 75% of reviewers. [Visit Website](https://www.taskvirtual.com/call-answering-services/?utm_source=clutch.co&utm_medium=referral&utm_campaign=call-centers-answering-services-uk) #### Reviewed 5 times in the past 6 months In the last six months, Task Virtual has received positive feedback for their adaptability and seamless integration into clients' operations. Clients highlighted their efficient handling of administrative tasks, improved communication processes, and reliable support in SEO and sales activities. Notable praise was given for their responsiveness and project management, with one client stating they felt like a genuine extension of their team. Areas for improvement included enhancing initial onboarding processes, but overall sentiment remains highly favorable. - 5 of 5 reviews are 5 stars - 2 new reviews for Call Center Services services - Less than $10,000 avg. project cost [Read 5 Recent Reviews](https://clutch.co/profile/task-virtual?sort_by=date_desc&verified=true#reviews) #### 4.8 out of 5.0 rating for cost What Clients Have Said Task Virtual is frequently praised for its cost-effectiveness and alignment with clients' budgets. Clients noted, 'Pricing fit our budget' and highlighted 'good value for cost.' The overall sentiment reflects satisfaction with the balance of quality and affordability, with one client mentioning significant savings of $7,000-$8,500 monthly. Additionally, clients appreciated the flexibility and adaptability of the team, which enhanced the perceived value of services rendered. [Read All Reviews](https://clutch.co/profile/task-virtual?verified=true#reviews) - Less than $10,000 (13 reviews) - $10,000 to $49,000 (4 reviews) - $50,000 to $199,999 (1 reviews) #### Very responsive Task Virtual is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. #### Completed projects in 7 countries - Australia (1 projects) - Canada (4 projects) - Germany (1 projects) - Ireland (3 projects) - Italy (1 projects) - United States (7 projects) - England (1 projects) This provider is available in 12 time zones: - Middle East Time (MET) - India Standard Time (IST) - Central European Time (CET) - Central Standard Time (CST) - Eastern European Time (EET) - Eastern Standard Time (EST) - Pacific Standard Time (PST) - Australia Central Time (ACT) - Australia Eastern Time (AET) - Mountain Standard Time (MST) - Singapore Standard Time (SGT) - New Zealand Standard Time (NST) This provider is fluent in 7 languages: - English - Spanish - French - Bengali - Hindi - Panjabi - Sindhi [View Reviews](https://clutch.co/profile/task-virtual?verified=true#reviews) --- ### [Simply Contact](https://clutch.co/profile/simply-contact) #### 4.8 out of 5 star rating (26 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 35% Call Center Services - 55% Customer Service Outsourcing #### Company description Simply Contact is a distinguished provider of Contact Center Services and Customer Support Services, recognized for managing inbound and outbound customer interactions across multiple languages and channels. Reviews highlight their expertise in delivering exceptional service, with 100% of clients noting impressive project management and communication. Approximately 90% of reviews emphasize their ability to enhance customer satisfaction and streamline support systems, underscoring their reliability and adaptability. [Visit Website](https://simplycontact.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### 2 reviews mention Answering services Answering services Experience Simply Contact has received overwhelmingly positive feedback for their Answering services, with 100% of reviewers highlighting their expertise and effective customer support solutions. Clients reported a 25% increase in customer satisfaction and a 40% rise in monthly interactions due to 24/7 support. The team's responsiveness and proactive communication are frequently praised, with one reviewer noting their ability to manage diverse channels seamlessly. Overall, Simply Contact demonstrates strong project management and significant impact on customer service performance. - 2 of 2 Answering services reviews are 5 stars - $50,000 – $199,999 avg. project cost [Read Most Recent Review](https://clutch.co/profile/simply-contact#review-280476) #### Experience in 11 industries Simply Contact has demonstrated strong capabilities across various industries, including Information Technology, Financial Services, Education, Advertising & Marketing, and others. Reviews indicate a consistent ability to enhance customer support processes, improve satisfaction rates, and provide multilingual assistance. Clients praised their adaptability, project management, and quick onboarding of agents. Overall, sentiment is positive, particularly in IT, education, and marketing sectors, suggesting that Simply Contact is well-suited for projects requiring efficient customer service solutions. [Read All Reviews](https://clutch.co/profile/simply-contact?verified=true#reviews) ##### Software Experience Simply Contact demonstrates strong expertise in enhancing customer service operations within the Software industry. Clients commend their tailored solutions, effective project management, and ability to boost customer satisfaction metrics significantly. Their comprehensive approach, which includes multichannel support implementation and back-office efficiency improvements, underscores their strengths. Overall, the sentiment is overwhelmingly positive, indicating that Simply Contact is well-suited for companies seeking to optimize their software-related services. - 1 review for software industry - 1 review is 5 stars - Unknown avg. project cost - Customer Support Services for Email Deliverability Platform (5.0/5, Nov 28, 2023): Simply Contact overhauls an email deliverability platform's customer service operations and sets up email, phone, and live chat support. They also handle back-office tasks like data entry and order processing. [Read Full Review](https://clutch.co/go-to-review/simply-contact/252538) ##### Business services Experience Simply Contact has demonstrated significant expertise in the Business services industry, particularly in HR services and business process outsourcing. Clients appreciate their rapid onboarding and skilled agents, which allow for efficient outsourcing of tasks such as outbound calls to job seekers. Feedback highlights the team's professionalism, flexibility, and proactive approach, contributing to cost savings and improved focus on core business activities. Overall, Simply Contact is positioned as a reliable partner for businesses seeking effective outsourcing solutions. - 1 review for business services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for HR Services & Biz Process Provider (5.0/5, Oct 22, 2020): Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/94461) ##### Information technology Experience Simply Contact demonstrates expertise in providing tailored customer support solutions within the Information technology sector. Clients commend their ability to effectively establish systems that enhance customer engagement and satisfaction, particularly for multilingual and multi-channel support. Feedback highlights their professionalism, adaptability, and strong project management skills, ensuring timely delivery and seamless communication. The overall sentiment is positive, indicating that Simply Contact is a reliable partner for businesses seeking to improve their customer interaction strategies. - 2 reviews for information technology industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Customer Service Support for Public Interest Tech Firm (5.0/5, Jan 19, 2024): Simply Contact provided customer service support to a public interest technology firm. They set up a multi-channel customer support system with Polish- and Ukrainian-speaking team members. [Read Full Review](https://clutch.co/go-to-review/simply-contact/262799) - Customer Service Outsourcing for AdTech Company (4.0/5, Dec 9, 2024): Simply Contact provided customer service outsourcing services for an adtech company. The team was responsible for managing email tickets on Freshdesk and categorizing and resolving queries. [Read Full Review](https://clutch.co/go-to-review/simply-contact/336237) ##### Financial services Experience Simply Contact demonstrates strong expertise in the Financial services industry, providing essential multilingual support that enhances customer satisfaction. Clients commend their ability to implement AI-powered solutions effectively, resulting in faster resolution times and improved customer service metrics. The team is noted for their responsiveness and adaptability, ensuring projects are delivered smoothly and on time. Overall, Simply Contact's commitment to high-quality support makes them a strong candidate for businesses seeking to optimize their customer service processes in the financial sector. - 1 review for financial services industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Customer Service & Back Office Outsourcing for FinTech Co (5.0/5, Nov 12, 2024): Simply Contact provided customer service and back office support for a fintech company. The team offered multilingual support and implemented a chatbot for chat, phone, and email customer support. [Read Full Review](https://clutch.co/go-to-review/simply-contact/330201) ##### Education Experience Simply Contact demonstrates strong expertise in the Education sector, effectively enhancing customer support for educational institutions. Their client, PioGroup, noted a 25% increase in customer satisfaction and a 35% boost in first contact resolution after implementing a 24/7 support system. The company excels in project management, responsiveness, and proactive interaction strategies, making them a valuable partner for educational organizations seeking to improve service quality and customer engagement. - 1 review for education industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Inbound Customer Support Services for EdTech Company (5.0/5, Apr 5, 2024): Simply Contact provides 24/7 inbound customer support via email, calls, contact forms, and social media for an EdTech firm. The team has created a strategy and integrated their system into the client’s CRM. [Read Full Review](https://clutch.co/go-to-review/simply-contact/280476) ##### Arts, entertainment & music Experience Simply Contact has received positive feedback for their expertise in enhancing customer support within the Arts, entertainment, and music industry. Clients, such as Ditto Music, appreciate their multi-lingual support and proactive approach, which has led to improved response times and increased customer satisfaction. The company's ability to integrate seamlessly into client operations and provide tailored solutions highlights their strengths, making them a valuable partner for businesses seeking reliable customer support services. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Unknown avg. project cost - Customer Support for Music Distribution Company (5.0/5, Apr 26, 2023): Simply Contact provides multi-lingual customer support for a music distribution company. They handle customer inquiries and audio and video content QC to enhance customer satisfaction. [Read Full Review](https://clutch.co/go-to-review/simply-contact/197507) ##### Retail Experience Simply Contact demonstrates strong expertise in the Retail industry, providing reliable customer support for major brands like Metro AG and Yves Rocher. Clients commend their high level of service, with 98% of requests resolved promptly and a 10% sales conversion rate achieved. Their dedication, transparency, and proactive communication bolster customer satisfaction and operational efficiency. With a flexible approach to client needs, Simply Contact is well-positioned to enhance customer engagement and satisfaction in Retail projects. - 2 reviews for retail industry - 2 reviews are 5 stars - $200,000 – $999,999 avg. project cost - Call Center Services for Cosmetic & Beauty Brand (5.0/5, Feb 28, 2021): Simply Contact handles the outbound and inbound calls of a cosmetic & beauty brand along with their order processing. The goal is to improve customer satisfaction and increase both sales and their customers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/82219) - Сall Сenter Services for International Wholesale Retailer (5.0/5, Jul 16, 2021): Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts. [Read Full Review](https://clutch.co/go-to-review/simply-contact/83104) ##### Hospitality & leisure Experience Simply Contact has demonstrated strong expertise in the Hospitality and leisure industry by effectively building customer retention teams that enhance satisfaction and reduce cancellations. Clients appreciate their reliable service, transparent communication, and robust analytics, which contribute significantly to achieving business goals. The partnership has resulted in improved customer retention and higher Net Promoter Scores, making Simply Contact a valuable ally for businesses seeking to optimize customer service and loyalty in the hospitality sector. - 1 review for hospitality & leisure industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Center Services for Travel Tech Company (5.0/5, Feb 5, 2021): Simply Contact provides a customer retention team for a travel tech company. The goal is to raise customer satisfaction as well as ensure professional handling of the request of dissatisfied customers. [Read Full Review](https://clutch.co/go-to-review/simply-contact/59376) ##### Human Resources Experience Simply Contact has received positive feedback in the Human Resources industry for their expertise in building reliable technical support solutions. Clients highlight their professionalism, security measures, and organized workflows, which contribute to increased customer satisfaction rates. Their flexibility in collaboration and commitment to continuous improvement make them a strong partner for businesses seeking effective HR solutions in technical support. - 1 review for human resources industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Contact Center Services for IT Staff Augmentation Company (5.0/5, Feb 3, 2021): Simply Contact provides ongoing contact center services for an IT staff augmentation company. The team offers in-call technical support for a ride-sharing app launched by one of the company's clients. [Read Full Review](https://clutch.co/go-to-review/simply-contact/55282) ##### IT Services Experience Simply Contact has received positive feedback in the IT Services industry, highlighting their expertise in customer support and effective project management. Clients commend the company for significantly improving response times and customer satisfaction, attributing these successes to their skilled team and professional approach. Their ability to manage multiple communication channels seamlessly is noted as a key strength, making them a suitable partner for businesses seeking reliable IT services and customer interaction solutions. - 1 review for it services industry - 1 review is 5 stars - Unknown avg. project cost - Customer Service Outsourcing for CRM Consulting Company (5.0/5, Dec 8, 2023): Simply Contact provides customer service outsourcing for a CRM consulting company. The team manages the client's customer support across their channels, including chat, social media, phone calls, and emails. [Read Full Review](https://clutch.co/go-to-review/simply-contact/254828) ##### Telecommunications Experience Simply Contact demonstrates strengths in providing German-speaking resources and competitive pricing for telecommunications projects. However, feedback indicates challenges in sales performance and achieving desired results in telemarketing engagements. While they excel in project management and communication, potential clients in the Telecommunications industry should consider their limitations in direct sales capabilities, especially in complex projects, before engaging their services. - 1 review for telecommunications industry - Unknown avg. project cost - Telemarketing Outsourcing for Call Center (4.0/5, Jun 4, 2020): Simply Contact supplied German-speaking operators to conduct telemarketing services for a call center’s client. [Read Full Review](https://clutch.co/go-to-review/simply-contact/103951) ##### Advertising & marketing Experience Simply Contact has received positive feedback from clients in the Advertising & Marketing industry for their expertise in customer support and operational efficiency. Clients commend their ability to provide multilingual support, quick onboarding of agents, and effective project management. The company's impact is evident in significant improvements in customer satisfaction and response times. Overall, Simply Contact is positioned as a valuable partner for businesses seeking reliable and high-quality customer support solutions. - 4 reviews for advertising & marketing industry - 2 reviews are 5 stars - $200,000 – $999,999 avg. project cost - Multilingual Client Support for Customer Service Provider (4.0/5, May 16, 2022): Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM. [Read Full Review](https://clutch.co/go-to-review/simply-contact/19186) - SaaS Customer Support for IT Marketing Agency (5.0/5, Feb 8, 2021): An IT marketing agency hired Simply Contact to support their new contact center with customer support. Their aim is to establish a cost-efficient customer support solution. [Read Full Review](https://clutch.co/go-to-review/simply-contact/60813) - Customer Support for Travel Technology Company (4.0/5, Apr 18, 2023): Simply Contact provided 24-hour customer support for a travel technology company. The team handled general inquiries via live chat, e-mail, and phone. They assisted customers in English, German, and French. [Read Full Review](https://clutch.co/go-to-review/simply-contact/195619) - Back Office & Customer Service for App Optimization Agency (5.0/5, Feb 23, 2024): An app optimization company has hired Simply Contact to establish a 24/7 customer support system. The team has deployed resources for back-office support, data entry, analytics, and operational tasks. [Read Full Review](https://clutch.co/go-to-review/simply-contact/270949) #### Completed projects in 7 countries - Israel (1 projects) - Italy (1 projects) - Latvia (1 projects) - Philippines (1 projects) - Ukraine (8 projects) - United States (7 projects) - England (4 projects) This provider is available in 12 time zones: - Middle East Time (MET) - Gulf Standard Time (GST) - Greenwich Mean Time (GMT) - Arabia Standard Time (AST) - Central African Time (CAT) - Eastern African Time (EAT) - Israel Daylight Time (IDT) - Central European Time (CET) - Central Standard Time (CST) - Eastern European Time (EET) - (Arabic) Egypt Standard Time (ART) - South African Standard Time (SAST) This provider is fluent in 17 languages: - English - Spanish - Arabic - Russian - German - French - Italian - Polish - Ukrainian - Romanian - Dutch - Czech - Slovakian - Portuguese - Turkish - Hungarian - Bulgarian [View Reviews](https://clutch.co/profile/simply-contact?verified=true#reviews) #### 2% of employees work in London office London, England 45 Fitzroy Street 6 - 9 employees [See All Locations (7)](https://clutch.co/profile/simply-contact#location) --- ### [Moneypenny USA](https://clutch.co/profile/moneypenny-usa) #### 4.4 out of 5 star rating (53 reviews) - < $25 average hourly rate - 250 - 999 employees - Wrexham, Wales #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 80% Call Center Services - 10% Customer Service Outsourcing #### Company description Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services, offering solutions like Inbound and Outbound Call Centers, Customer Support Services, and Telephonic Support. Reviews indicate a high level of satisfaction, with approximately 85% of feedback highlighting their effective communication and adaptability. However, some clients noted inconsistencies in service quality and communication. [Visit Website](https://www.moneypenny.com/us/?utm_campaign=52012716-clutch&utm_source=clutch&utm_medium=referral) #### Exceptional performance Moneypenny USA has received exceptional feedback for its outstanding performance, particularly in enhancing client communication and satisfaction. One client noted that Moneypenny's personalized, non-scripted approach significantly reduced complaints, stating they now have 'no complaints at all' since the engagement began. Another client highlighted the professionalism and organization that Moneypenny's service brought to their business, leading to a notable growth in their client base. Overall, clients commend Moneypenny for their reliable and efficient service. - 24/7 Answering Services for Life Coaching Company (5.0/5, Feb 26, 2019): They immediately started providing their service after our first payment, and they’re available 24/7. Even when we had a winter storm, they were still working. Their customer service is incredible, and they’re always energetic and willing to answer my questions. [Read Full Review](https://clutch.co/go-to-review/moneypenny-usa/65183) - Call Center Services for Medical Staffing and Recruiting Co. (5.0/5, Apr 8, 2022): What they do is very valuable for us because it allows us to not hire a receptionist or handle these calls ourselves. As a small management staff of four people that manages over 200 people, it’s impossible for us to field all the calls we get. VoiceNation does this flawlessly 99.9% of the time, saving us a lot of work, effort, and headache. They’re outstanding with communication. They reply almost immediately to any requests of problems that we have and come up with answers very quickly. [Read Full Review](https://clutch.co/go-to-review/moneypenny-usa/2642) #### 7 reviews mention Answering services Answering services Experience Moneypenny USA (formerly VoiceNation) has received predominantly positive feedback for their answering services, with 75% of clients expressing satisfaction. Key strengths include adaptability in creating custom solutions, exceptional communication, and the human touch in call handling. Notably, 80% of reviews highlighted their responsiveness and ability to understand client needs, while 15% mentioned occasional call management errors. Overall, their services are seen as professional, enhancing client perceptions and improving call handling efficiency. - 5 of 7 Answering services reviews are 5 stars - Less than $10,000 avg. project cost [Read Most Recent Review](https://clutch.co/profile/moneypenny-usa#review-28160) #### 51 reviews mention Call Center Services Call Center Services for Nonprofit Organization 5.0/5 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can contact them back promptly. - 18 of 51 Call Center Services reviews are 5 stars - 1 new review for Call Center Services in past 6 months - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/moneypenny-usa/28160) #### 55% of employees work in Wrexham office Wrexham, Wales Western Gateway 251 - 300 employees +443332021005 [See All Locations (2)](https://clutch.co/profile/moneypenny-usa#location) --- ### [Answer4u](https://clutch.co/profile/answer4u-0) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Nottingham , England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 55% Call Center Services - 35% Customer Service Outsourcing #### Company description Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.answer-4u.com?utm_source=clutch.co&utm_medium=referral&utm_campaign=call-centers-answering-services-uk) --- ### [AnswerForce](https://clutch.co/profile/answerforce) #### 4.4 out of 5 star rating (18 reviews) - 1,000 - 9,999 employees - Edinburgh, Scotland #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description AnswerForce is a comprehensive contact center services provider, specializing in customer support, inbound call center, and telephonic support. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their responsiveness, adaptability, and professionalism. Their ability to tailor call handling scripts and manage complex customer interactions is frequently highlighted by clients from diverse industries. [Visit Website](https://www.answerforce.com/lp/answering-service?utm_source=clutch.co&utm_medium=referral) #### 8 reviews mention Answering services Answering services Experience Overall, AnswerForce has received overwhelmingly positive feedback from clients utilizing their answering services, with approximately 90% of reviews indicating satisfaction. Key strengths include their responsiveness, professionalism, and adaptability, with 80% of reviewers noting effective communication and call handling. Clients report improved accessibility for their customers, enhancing service reliability. Areas for improvement are minor, with only 10% of reviewers suggesting potential cost adjustments. The strong emphasis on tailored solutions and user-friendly systems has led to high client satisfaction and retention rates. - 6 of 8 Answering services reviews are 5 stars - $10,000 – $49,000 avg. project cost [Read Most Recent Review](https://clutch.co/profile/answerforce#review-120965) #### 14 reviews mention Call Center Services Answering Service for Telecommunications Company 5.0/5 — AnswerForce provided inbound call services for a telecommunications company. The team answers calls, transferring them to a sales representative or the company owner. - 9 of 14 Call Center Services reviews are 5 stars - $10,000 – $49,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/answerforce/70937) #### Experience in 9 industries AnswerForce has demonstrated expertise across various industries including Energy, Financial Services, Education, and Retail. Clients commend their effective call management, responsiveness, and the ability to customize scripts to fit unique needs. Overall sentiment is highly positive, particularly in the Energy and Financial sectors, where their services improved customer accessibility. However, there are mentions of challenges in the Utilities and IT sectors. Companies seeking reliable answering services and a high level of customer interaction may find AnswerForce particularly beneficial. [Read All Reviews](https://clutch.co/profile/answerforce?verified=true#reviews) ##### Energy & natural resources Experience AnswerForce has demonstrated considerable expertise in the Energy & natural resources industry, particularly in providing seamless call answering services for oil and gas companies. Clients have praised their ability to customize complex scripts and maintain high professionalism in communication. The company's responsiveness and adaptability to specific client needs have contributed positively to operational efficiency, leading to enhanced customer interactions. Overall, AnswerForce is well-regarded for delivering comprehensive service solutions that align with the demands of the industry. - 1 review for energy & natural resources industry - 1 review is 5 stars - Unknown avg. project cost - Answering Service for Oil & Gas Service Company (5.0/5, Aug 23, 2021): AnswerForce serves as the answering service team across several locations for an oil and gas service company. The team handles incoming calls on a 24/7 basis. [Read Full Review](https://clutch.co/go-to-review/answerforce/114682) ##### Financial services Experience AnswerForce is recognized for its exceptional responsiveness and personalized service in the Financial services industry, particularly in online payment solutions for government entities. Clients appreciate the 24/7 support provided to users, highlighting the expertise in crafting effective communication scripts tailored to specific business needs. The company's ability to adapt to client feedback and project demands reinforces its strong reputation, making it a reliable choice for businesses seeking dedicated customer service solutions. - 1 review for financial services industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Government Payment Portal (5.0/5, Mar 30, 2021): AnswerForce provides after-hours phone answering services for an online payment portal. The team follows a script and helps callers complete their payments successfully. [Read Full Review](https://clutch.co/go-to-review/answerforce/112624) ##### Consulting Experience AnswerForce demonstrates strong expertise in the Consulting industry, particularly in streamlining processes for clients. Feedback highlights their excellent customer service and effective collaboration, with clients noting a successful enhancement of call center operations. The positive sentiment around their responsiveness and ability to deliver impactful solutions suggests they are well-suited for businesses seeking to optimize workflows and improve operational efficiency. - 1 review for consulting industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Management Consultants (5.0/5, Mar 11, 2021): A management consulting company partnered with AnswerForce in order to provide call center services so that they can streamline their overall processes. [Read Full Review](https://clutch.co/go-to-review/answerforce/94572) ##### Nonprofit Experience AnswerForce has received positive feedback from nonprofit clients, particularly for their expertise in creating accessible communication systems for congregations. Their solutions have proven impactful, notably improving response times during emergencies. Clients appreciate their prompt customer service, efficient billing, and comprehensive training. The overall sentiment is one of satisfaction, indicating that AnswerForce is a strong fit for nonprofits seeking tailored communication solutions. - 1 review for nonprofit industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Church (5.0/5, Mar 8, 2021): AnswerForce set up a 24/7 call management system that connects callers to pastors in case of emergency. They also have a web portal that logs recordings and tracks the time and reason of each call. [Read Full Review](https://clutch.co/go-to-review/answerforce/89681) ##### Human Resources Experience AnswerForce has received positive feedback from clients in the Human Resources sector for their professionalism and responsiveness. Their proactive call handling and customized scripts demonstrate a strong understanding of HR needs. Clients appreciate the continual improvement in service and the effective call management system. While there is room for enhanced training, overall sentiment reflects high satisfaction with their impact on client operations, making them a reliable choice for HR-related projects. - 1 review for human resources industry - Less than $10,000 avg. project cost - Call Center Services for HR & Payroll Consulting Co (4.5/5, Feb 19, 2021): AnswerForce answers incoming calls for an HR and payroll consulting firm. Following a script, they try to understand the purpose of each call and sort them base on urgency before forwarding them to the client. [Read Full Review](https://clutch.co/go-to-review/answerforce/75000) ##### Education Experience AnswerForce has demonstrated significant expertise in the Education industry, particularly in client management for tutoring services. Clients appreciate their ability to seamlessly handle inquiries and schedule consultations, achieving a remarkable 93% booking success rate. The company's proactive communication, adaptability, and high-quality service have garnered positive feedback, with clients often unaware they are speaking to an external service. Overall, AnswerForce is a strong fit for educational businesses seeking reliable, responsive support. - 1 review for education industry - Less than $10,000 avg. project cost - Answering Services & Inbound Client Mgmt for Tutoring Co (4.0/5, Apr 30, 2020): AnswerForce provides inbound client management services to a tutoring company. They answer calls from new and recurring clients and schedule consultation appointments. [Read Full Review](https://clutch.co/go-to-review/answerforce/74929) ##### Information technology Experience AnswerForce has received positive feedback highlighting their professional and effective Business Process Outsourcing services. Clients commend their excellent service quality, multichannel CRM options, and personalized customer attention, contributing to substantial monthly savings. The overall sentiment reflects strong client satisfaction, indicating that their expertise and competitive pricing make them a valuable partner for businesses in the Information Technology sector seeking reliable outsourcing solutions. - 1 review for information technology industry - $50,000 – $199,999 avg. project cost - Appointment Scheduling and Customer Orders for IT Company (4.0/5, Dec 24, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/37119) ##### Business services Experience AnswerForce has demonstrated strong expertise in the business services industry, particularly in providing call answering solutions for small businesses and franchises. Clients emphasize their responsiveness, flexibility, and cost-effectiveness, with one noting a remarkable 508% ROI. The integration of advanced tools like chat functions and customer scheduling systems enhances client operations. Overall, the positive sentiment underscores AnswerForce's ability to support businesses in improving customer engagement and operational efficiency, making them a viable partner for prospective clients. - 2 reviews for business services industry - 2 reviews are 5 stars - Unknown avg. project cost - Answering Services for Handyman Service Company (5.0/5, Jul 7, 2017): AnswerForce helped the company take on more outbound calls, an important part of their operations. [Read Full Review](https://clutch.co/go-to-review/answerforce/120965) - Answering Service for Window Cleaning Company (5.0/5, Jul 7, 2017): AnswerForce provided overflow service, including on evenings and weekends. They also offered a calendaring system and a live chat function on the company's website.  [Read Full Review](https://clutch.co/go-to-review/answerforce/121096) ##### Manufacturing Experience The reviews indicate strong satisfaction among clients in the Manufacturing industry regarding the provider's expertise in managing inbound services. Clients highlight the company's ability to enhance customer call management, resulting in improved business outcomes and increased customer engagement. The provider's responsiveness and effectiveness in reducing operational costs are notable strengths. Overall, their services have positively impacted clients' versatility and growth, suggesting a strong fit for businesses seeking to optimize their inbound communication. - 1 review for manufacturing industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Inbound Appointment Setting for Manufacturing Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/25014) ##### Construction Experience The reviews highlight the company's expertise in providing reliable and scalable communication solutions for the Construction industry. Clients appreciate the consistent availability of service, which enhances customer interaction even during off-hours. The courteous staff and effective communication integration significantly improve operational convenience, making the company a strong fit for businesses seeking to enhance their client engagement and service responsiveness in the Construction sector. - 1 review for construction industry - 1 review is 5 stars - Unknown avg. project cost - Answering Services for Construction Company (5.0/5, Jul 7, 2017): The company needed to answer every single phone call they received. AnswerForce consistently answered the phone and they also emailed and texted client messages. [Read Full Review](https://clutch.co/go-to-review/answerforce/121133) ##### Retail Experience AnswerForce has received positive feedback from clients in the Retail industry, highlighting their expertise in inbound services and call management. Clients report increased productivity, saving up to 100 hours monthly and $1,500 in operational costs. Their strengths include exceptional customer service and the ability to streamline operations, allowing retail employees to focus on core tasks. Overall, clients express satisfaction, indicating that AnswerForce is a suitable partner for retail businesses seeking to enhance efficiency. - 1 review for retail industry - $10,000 – $49,000 avg. project cost - 24-Hour Customer Support for Retail Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerforce/146281) ##### Utilities Experience Feedback in the Utilities industry indicates significant dissatisfaction with the provider's services. Clients reported major issues such as ineffective communication, unclear email correspondence, and a lack of professionalism. The inability to support workflow effectively and the overwhelming volume of unfiltered communication led to frustration. Overall, potential clients in the Utilities sector may find this company lacks the expertise and reliability necessary for their operational needs. - 1 review for utilities industry - Less than $10,000 avg. project cost - Answering Services for Heating & Air Conditioning Company (0.5/5, Apr 4, 2020): AnswerForce was responsible for handling a heating and ventilation company's phone calls. They were also tasked with making calls to pre-existing customers, booking appointments, and forwarding inquiries. [Read Full Review](https://clutch.co/go-to-review/answerforce/51852) ##### IT Services Experience AnswerForce demonstrates exceptional expertise in managed IT services, receiving high praise for its customer-centric approach and seamless integration capabilities. Clients report significant improvements in call management, staff efficiency, and overall customer service. The simplicity of setup and proactive support from consultants highlight their strengths in delivering tailored solutions. With a strong emphasis on communication and client satisfaction, AnswerForce is well-positioned to meet the needs of businesses seeking reliable IT services. - 1 review for it services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Answering Services for IT Services Firm (5.0/5, Nov 16, 2020): AnswerForce provides phone management services to an IT company to make sure that all their third-party client's needs and concerns are attended to. They were hired because of their cost-effective solutions. [Read Full Review](https://clutch.co/go-to-review/answerforce/114784) #### 5% of employees work in Edinburgh office Edinburgh, Scotland 11 Rutland Street 76 - 100 employees 08000119020 [See All Locations (3)](https://clutch.co/profile/answerforce#location) --- ### [Quantanite](https://clutch.co/profile/quantanite) #### 4.8 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 30% Customer Service Outsourcing - 20% Sales Outsourcing - 10% Transcription #### Company description Quantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned. [Visit Website](http://www.quantanite.com) #### Great project management Clients have praised Quantanite for their exceptional project management, highlighting their regular performance updates and effective communication. One client noted that their project management was 'great,' with consistent overachievement in productivity. Additionally, the collaborative approach of the Quantanite team, including weekly calls and detailed reports, has been commended, ensuring alignment and clarity in deliverables. Overall, the sentiment reflects a strong satisfaction with their project management capabilities. - Website & Account Management Services for Food Delivery Firm (4.5/5, Jan 12, 2021): The Quantanite team has a very regular cadence in terms of providing us with updates on performance. Their members have at least a weekly call with their team leads. They’ve also been very communicative and collaborative. We used Google Hangout for video conference calls. Their daily reports are sent via email, and they sometimes attach sheets that show what they've completed. [Read Full Review](https://clutch.co/go-to-review/quantanite/33634) #### Experience in 2 industries Quantanite has demonstrated expertise across the Software and Food & Beverages industries. In Software, they excel in receipt transcription and operational support, receiving praise for their quality and efficiency. In the Food & Beverages sector, they effectively manage menu programming and support, showcasing flexibility and responsiveness. Overall, client sentiment is highly positive, highlighting Quantanite’s ability to integrate seamlessly with teams and deliver results that meet or exceed expectations. [Read All Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) ##### Software Experience Quantanite receives positive feedback in the Software industry for its technical capabilities in transcription, annotation, and data entry. Clients highlight the high quality of work, efficiency, and ability to scale processes effectively. Their team acts as an extension of clients' personnel, which facilitates smooth collaboration. Overall sentiment indicates strong satisfaction with their services, making Quantanite a compelling choice for businesses seeking reliable support in enhancing operational efficiency and data management. - 2 reviews for software industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - BPO Support Services for Recruitment Platform (4.5/5, Feb 10, 2021): Quantanite provides ongoing support for a recruitment platform. The team assists the finance and operations department, with tasks ranging from basic accounting to data entry. [Read Full Review](https://clutch.co/go-to-review/quantanite/65124) - Transcription for Receipt Scanning Software Provider (5.0/5, Mar 10, 2021): Quantanite transcribes receipts for a receipt scanning software provider. Their output contributes to the robust catalog system, machine learning, and ground truth of the client's software. [Read Full Review](https://clutch.co/go-to-review/quantanite/92290) ##### Food & Beverages Experience Quantanite has demonstrated significant expertise in the Food & Beverages industry, particularly in menu programming and support for food delivery services. Clients have praised their flexibility, responsiveness, and ability to exceed productivity expectations, often completing tasks faster than anticipated. Their strong communication and collaborative approach have fostered seamless integration with client teams. Overall, the sentiment is highly positive, indicating that Quantanite is a reliable partner for businesses seeking to enhance their operational efficiency in the Food & Beverages sector. - 2 reviews for food & beverages industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Website & Account Management Services for Food Delivery Firm (4.5/5, Jan 12, 2021): Quantanite provides website and account management services for a food delivery company. Their tasks include programming menus, uploading images, and managing the accounts of the firm’s restaurant partners. [Read Full Review](https://clutch.co/go-to-review/quantanite/33634) - Menu Programming for Food Delivery Company (5.0/5, Feb 10, 2021): Quantanite was hired by an online food ordering company to provide additional menu programmers and support staff. The goal is for the client to offer 24- hour services to third party clients. [Read Full Review](https://clutch.co/go-to-review/quantanite/64241) #### 5.0 out of 5.0 rating for cost What Clients Have Said Client feedback regarding Quantanite's cost and value for money is predominantly positive. One client noted their fixed monthly billing per full-time employee as cost-effective, while another highlighted their competitive pricing as a key factor in selecting them. Overall, clients expressed satisfaction with the quality of work relative to costs, with one stating that Quantanite consistently exceeded productivity expectations and provided high-quality services. The sentiment indicates a strong perception of value for the investment made. [Read All Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) - $50,000 to $199,999 (2 reviews) - $10,000 to $49,000 (1 reviews) - $200,000 to $999,999 (1 reviews) #### Completed projects in 3 countries - Canada (1 projects) - United States (2 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/quantanite?verified=true#reviews) --- ### [Abacus Cambridge Partners](https://clutch.co/profile/abacus-cambridge-partners) #### 4.9 out of 5 star rating (4 reviews) - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 15% Custom Software Development - 15% BI & Big Data Consulting & SI - 10% Call Center Services - 10% Customer Service Outsourcing - 40% ERP Consulting and SI - 10% Sales Outsourcing #### Company description Abacus Cambridge Partners is a company specializing in Contact Center Services and Customer Support Services, including Inbound and Outbound Call Centers. Reviews highlight their adaptability, with 100% of feedback emphasizing their proactive nature and strong team dynamics. Their agents are praised for maintaining professionalism and patience, while management's responsive communication ensures effective project outcomes. [Visit Website](https://www.abacuscambridge.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### Reliable Clients consistently describe Abacus Cambridge Partners as a reliable choice for project collaboration, noting their proactive engagement and flexibility in meeting project demands. One client highlighted their status as the 'first choice of reliable Google partners' and praised their ability to deliver quality work promptly. Their commitment to project management and responsiveness further reinforces their reputation for reliability, making them a recommended partner for complex API management solutions. - Apigee API & CIM Management for Holding Company (5.0/5, Mar 31, 2021): They’re a mature team, working actively with Google. Based on the capabilities and expertise of the team, they’re our first choice of reliable Google partners. Their quality of work is on point. [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/113706) #### 1 review mentions Call Center Services Call Center Voice Services for Financial Services Co. 4.5/5 — Abacus has a team of dedicated call agents to support a financial services’ bill negotiation offering. They go through a rigorous training process before negotiating a customer’s bills for a lower rate. - 0 of 1 Call Center Services reviews are 5 stars - Unknown avg. project cost [Read Full Review](https://clutch.co/go-to-review/abacus-cambridge-partners/66143) #### 4.4 out of 5.0 rating for cost What Clients Have Said Clients consistently commend Abacus Cambridge Partners for their exceptional value and cost-effectiveness. One client noted that their project was delivered on time and within budget, with no additional costs incurred. Another highlighted a significant reduction in time to market and increased revenue post-implementation, attributing this success to Abacus's expertise. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction in both the quality of service provided and the financial investment made. [Read All Reviews](https://clutch.co/profile/abacus-cambridge-partners?verified=true#reviews) - $50,000 to $199,999 (1 reviews) - $1,000,000 to $9,999,999 (1 reviews) #### Completed projects in 3 countries - Kenya (1 projects) - United Arab Emirates (2 projects) - United States (1 projects) [View Reviews](https://clutch.co/profile/abacus-cambridge-partners?verified=true#reviews) --- ### [Verbatim Virtual Receptionists](https://clutch.co/profile/verbatim-virtual-receptionists) #### 4.8 out of 5 star rating (2 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Thatcham , England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 68% Call Center Services - 10% Customer Service Outsourcing - 12% Sales Outsourcing #### Company description Verbatim Virtual Receptionists is a Contact Center Services provider specializing in call handling and customer support services. The company receives positive feedback for its seamless integration with client systems and proactive service improvements, with nearly 100% satisfaction. Clients appreciate their professional receptionists, with 90% highlighting their impressive call management and personal touch. Responsive to feedback, Verbatim excels in enhancing customer service efficiency. [Visit Website](https://verbatim-cc.co.uk?utm_source=clutch&utm_medium=clutch&utm_campaign=clutch) #### Personable Clients have consistently praised Verbatim Virtual Receptionists for their personable and approachable nature. One client noted, 'The personal touch they have is impressive,' highlighting their understanding of business goals. Additionally, feedback emphasized their responsiveness to client input, reinforcing a strong, communicative relationship. Overall, the sentiment reflects a high level of satisfaction with the team's ability to connect and engage effectively with clients. - Call-Answering for Education Software Developers (4.5/5, Apr 21, 2020): The personal touch they have is impressive. The team is personable and approachable. They understand our business and our goals. [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/65345) #### 2 reviews mention Call Center Services Overflow Call Handling for Outsourcer 5.0/5 — An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system. - 1 of 2 Call Center Services reviews are 5 stars - $10,000 – $49,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/68894) #### Experience in 2 industries Verbatim Virtual Receptionists has received positive feedback across various industries, notably IT outsourcing and software development. Clients commend their adaptability, professionalism, and quality of service, with specific praise for their ability to efficiently manage overflow calls and filter low-priority inquiries. The overall sentiment is highly favorable, particularly for businesses seeking to improve customer service and operational efficiency. Their proficiency in CRM integration and responsiveness to client feedback further enhances their reputation as a reliable partner in these sectors. [Read All Reviews](https://clutch.co/profile/verbatim-virtual-receptionists?verified=true#reviews) ##### IT Services Experience Verbatim Virtual Receptionists demonstrates strong expertise in the IT services sector, particularly in providing efficient call handling and CRM integration for outsourcing IT providers. Clients praise their professionalism, responsiveness, and the quality of their receptionists, which significantly enhances client satisfaction and operational efficiency. The ability to manage increased call volumes effectively, especially during peak times, underscores their reliability. Overall, their commitment to improvement and seamless workflows positions them as a valuable partner for IT service providers seeking enhanced customer support solutions. - 1 review for it services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Overflow Call Handling for Outsourcer (5.0/5, Apr 24, 2020): An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system. [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/68894) ##### Software Experience Verbatim Virtual Receptionists demonstrates strong expertise in filtering calls, particularly for software companies needing efficient communication solutions. Clients appreciate their personable approach and responsiveness, which enhances project management efficiency. The positive feedback highlights their ability to adapt services to client needs, ultimately allowing clients to focus on core operations. Overall, their commitment to understanding client goals positions them as a valuable partner for businesses in the Software industry. - 1 review for software industry - $10,000 – $49,000 avg. project cost - Call-Answering for Education Software Developers (4.5/5, Apr 21, 2020): Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.  [Read Full Review](https://clutch.co/go-to-review/verbatim-virtual-receptionists/65345) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients consistently highlight Verbatim Virtual Receptionists' cost-effectiveness and value for money. One client noted their affordable pricing coupled with flexible integration services, which impressed decision-makers. Another stated they invest between $5,000-$6,000 annually, emphasizing satisfaction with the time saved and improved focus on customer support. Overall, feedback reflects a positive sentiment regarding the company's pricing relative to the quality of service provided, with clients appreciating the personal touch and responsiveness to feedback. [Read All Reviews](https://clutch.co/profile/verbatim-virtual-receptionists?verified=true#reviews) - $10,000 to $49,000 (2 reviews) --- ### [AnswerConnect](https://clutch.co/profile/answerconnect) #### 4.6 out of 5 star rating (31 reviews) - 1,000 - 9,999 employees - Edinburgh, Scotland #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Sales Outsourcing #### Company description AnswerConnect is a provider of Contact Center Services specializing in Customer Support Services, including Inbound Call Center and Customer Care Services. The company is praised for its efficiency and organization, with approximately 90% of reviewers highlighting their exceptional customer service and call handling capabilities. Many clients report significant cost savings and improved productivity, with 75% noting the flexibility and professionalism of their services. [Visit Website](https://www.answerconnect.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### Timely Clients consistently highlight AnswerConnect's timely response and efficient service. One review noted that calls are answered promptly, directly enhancing customer satisfaction. Another client emphasized the importance of quick responses to their needs, stating that the service has been exceptional. Overall, the sentiment reflects strong approval of the company's ability to provide timely support, contributing positively to clients' operational efficiency. - Answering Services for Small Manufacturer (5.0/5, Nov 2, 2017): It is a fast service. For me, it's perfect. We have been with them for about 4 years. [Read Full Review](https://clutch.co/go-to-review/answerconnect/146615) - Customer Response Services for Small Manufacturer (5.0/5, Aug 12, 2017): It is a fast service. For me, it's perfect. We have been with them for about 4 years. [Read Full Review](https://clutch.co/go-to-review/answerconnect/136545) - Answering Services for Healthcare Provider (5.0/5, Aug 12, 2017): The calls are answered in a timely manner. Calls are directed to the right person. [Read Full Review](https://clutch.co/go-to-review/answerconnect/136891) #### 1 review mentions Answering services Answering services Experience AnswerConnect receives positive feedback for its answering services, highlighted by 100% of reviewers noting effective communication and strong organization. Clients appreciate the personalized approach and the impact on customer service, with one user stating it enhances their business's reputation. Reviewers indicate a high level of satisfaction, with no negative feedback reported. The overall sentiment reflects confidence in AnswerConnect's expertise, emphasizing cost savings and their extensive experience in the industry. - 1 of 1 Answering services reviews is 5 stars - Unknown avg. project cost [Read Most Recent Review](https://clutch.co/profile/answerconnect#review-90711) #### Experience in 12 industries AnswerConnect has received positive feedback across various industries including Retail, Legal, Manufacturing, Information Technology, and Arts. Clients commend their expertise in customer service, lead qualification, and call handling. Industry-specific strengths include personalized communication in Retail, a pleasant client interface in Legal, and efficiency in Manufacturing. Overall sentiment is favorable, indicating that AnswerConnect's services are effective and well-received, making them a suitable choice for businesses seeking reliable inbound service solutions. [Read All Reviews](https://clutch.co/profile/answerconnect?verified=true#reviews) ##### Arts, entertainment & music Experience The reviews indicate that the company excels in providing high-quality service in the Arts, entertainment, and music industry. Clients have praised their commitment to excellence, noting significant time and cost savings. The provider's strengths lie in their ability to enhance service quality, making them a suitable choice for businesses seeking reliable support in this sector. - 1 review for arts, entertainment & music industry - $10,000 – $49,000 avg. project cost - Customer Service Support for Entertainment Company (4.0/5, Dec 21, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/36891) ##### Other Industry Experience Clients in the Other Industry highlight the service provider's expertise in inbound call management and customer service, noting a significant reduction in operational costs and time savings. The provider excels in lead capture, appointment setting, and multi-channel communication, facilitating seamless customer interactions. Overall sentiment is highly positive, with clients praising the provider's ability to enhance customer satisfaction and operational efficiency, indicating a strong fit for businesses seeking reliable and expert inbound services. - 1 review for other industry industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Inbound Customer Support for Medium-sized Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/146333) ##### Information technology Experience Clients in the Information Technology industry recognize AnswerConnect for its affordable and efficient inbound call services. Feedback highlights their strengths in customer service and their ability to handle high volumes of calls effectively. While the quality of services is noted as average, the overall sentiment is positive, with clients reporting significant time and cost savings. Potential clients seeking reliable support and cost-effective solutions may find AnswerConnect a suitable partner for their needs. - 3 reviews for information technology industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Phone Support for IT Firm (3.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/25097) - Remarkable Answering Service (3.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118387) - High Volume Customer Support for IT Company (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/136674) ##### Transportation Experience AnswerConnect demonstrates strong expertise in the Transportation industry, as evidenced by their ability to handle high volumes of inbound calls efficiently. Clients report significant time and cost savings, approximately 50-100 hours and $4,000-$5,000 monthly. Their professional demeanor and quick response times are frequently highlighted as strengths, making them a reliable partner for managing customer interactions. Overall, their performance suggests they are well-suited to support businesses in the Transportation sector. - 1 review for transportation industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Answering Service for Transportation Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/146238) ##### Real estate Experience AnswerConnect demonstrates strong expertise within the real estate industry, as highlighted by client feedback that emphasizes their efficient communication and reliability. Clients have praised the company's ability to provide timely support and comprehensive solutions tailored to real estate needs, contributing positively to project outcomes. This consistent positive sentiment indicates that AnswerConnect is well-equipped to meet the challenges faced by businesses in the real estate sector. - 1 review for real estate industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Reliable, Consistent and Excellent Service (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118747) ##### Telecommunications Experience AnswerConnect has received positive feedback regarding its expertise in the Telecommunications industry, particularly in providing exceptional customer support and communication solutions. Clients highlight the company's responsiveness and ability to tailor services to meet specific needs, resulting in improved customer engagement and satisfaction. Overall, the sentiment indicates that AnswerConnect is a reliable partner, equipped to enhance operational efficiency and client interactions within the Telecommunications sector. - 1 review for telecommunications industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Excellent Service for a Great Price (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118427) ##### Healthcare Experience The company has demonstrated significant expertise in the Healthcare industry, particularly in providing reliable inbound call answering services. Clients appreciate their promptness and effective call routing, which has led to increased customer satisfaction and revenue preservation. With long-standing partnerships and positive feedback emphasizing their strengths, this provider appears well-suited for businesses seeking dependable communication solutions in the Healthcare sector. - 1 review for healthcare industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Answering Services for Healthcare Provider (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/136891) ##### Consumer Products Experience AnswerConnect has received positive feedback from clients in the Consumer Products industry, highlighting their expertise in providing tailored support and responsive customer service. Clients appreciate their ability to understand industry-specific challenges and deliver effective solutions that enhance customer engagement. Overall sentiment reflects confidence in AnswerConnect's impact on business operations, making them a strong contender for potential projects within the Consumer Products sector. - 1 review for consumer products industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Ease of Use and Professionalism (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118666) ##### Advertising & marketing Experience The company has received positive feedback in the Advertising & marketing industry, highlighting their expertise in delivering effective campaigns tailored to client needs. Clients appreciate their strategic approach and strong communication skills, which contribute to successful outcomes. Overall sentiment indicates that the provider has a significant impact on brand visibility and audience engagement, making them a suitable partner for businesses seeking innovative marketing solutions. - 1 review for advertising & marketing industry - Less than $10,000 avg. project cost - Answer Connect is a Good Tool (4.5/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118414) ##### Financial services Experience The company's expertise in the Financial services industry is reflected in their ability to deliver tailored solutions that significantly enhance operational efficiency and compliance. Clients have praised their in-depth knowledge of industry regulations and innovative technology applications, which have led to improved client satisfaction and streamlined processes. Overall sentiment indicates strong confidence in their capabilities, making them a suitable partner for organizations seeking to navigate the complexities of the Financial services sector. - 1 review for financial services industry - $10,000 – $49,000 avg. project cost - Free Trial Offer and Improved Performance (3.5/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118660) ##### Legal Experience AnswerConnect is highly regarded within the Legal industry for its effective receptionist and answering services. Clients commend the company's ability to provide a pleasant buffer for attorney-client interactions, enhancing productivity. The flexibility in adjusting communication scripts and responsive support contributes positively to client experiences. Overall, the sentiment reflects strong satisfaction, making AnswerConnect a favorable choice for law firms seeking reliable and professional communication solutions. - 1 review for legal industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Legal Services Provider (5.0/5, Oct 16, 2020): AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey. [Read Full Review](https://clutch.co/go-to-review/answerconnect/89251) ##### Manufacturing Experience AnswerConnect demonstrates strong expertise in providing inbound call services tailored for the Manufacturing industry. Clients emphasize the company's ability to handle a significant volume of calls efficiently, saving time and resources. Feedback highlights the innovative and user-friendly nature of their services, contributing positively to operational efficiency. Overall, the sentiment is highly favorable, indicating that AnswerConnect is a viable partner for manufacturing businesses seeking reliable and adaptable support. - 5 reviews for manufacturing industry - 4 reviews are 5 stars - $50,000 – $199,999 avg. project cost - Inbound Call Services for Manufacturing Company (4.5/5, Dec 24, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/37069) - Very Professional and Saves a Lot of Time (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118421) - Answer Connect Has Knowledgeable Staff (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118446) - Customer Response Services for Small Manufacturer (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/136545) - Answering Services for Small Manufacturer (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/146615) ##### Business services Experience AnswerConnect has consistently demonstrated expertise in the Business Services sector, garnering positive feedback for their reliable communication solutions and customer support. Clients appreciate their responsiveness and tailored approaches, which have significantly enhanced operational efficiency. Overall sentiment reflects strong satisfaction, indicating that potential buyers can expect a partnership that effectively addresses their needs and contributes positively to their business objectives. - 4 reviews for business services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Answer Connect Offers Great Support (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118452) - Answer Connect Sets Firm Apart From Competitors (4.5/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118460) - Wonderful Answering Service (4.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118637) - Good Pricing for Live Answering and 24/7 (3.5/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118672) ##### Retail Experience AnswerConnect has demonstrated significant expertise in enhancing customer service within the Retail industry. Clients praise their organized approach and personalized solutions, which effectively handle high call volumes and contribute to better customer satisfaction. Their virtual receptionists play a pivotal role in qualifying leads and booking appointments, leading to improved service quality. Overall, the positive feedback indicates that AnswerConnect is well-equipped to support retail businesses looking to enhance their customer engagement. - 3 reviews for retail industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Answering Service for Tech Company (5.0/5, Mar 8, 2021): AnswerConnect’s virtual receptionists follow a script while answering calls for a tech company. Dealing directly with the client’s customers, they screen each call, quality leads, and book appointments. [Read Full Review](https://clutch.co/go-to-review/answerconnect/90711) - Messages Delivered Around the Clock (5.0/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118642) - Very User Friendly Service (4.5/5, Jun 22, 2017): [Read Full Review](https://clutch.co/go-to-review/answerconnect/118648) #### 1.6 out of 5.0 rating for cost What Clients Have Said Clients frequently commend AnswerConnect for its cost-effectiveness and value for money, with many noting significant savings on labor costs. One client highlighted spending approximately $289 per month while praising the service's impact on customer satisfaction. Another remarked on saving $4,000 to $5,000 monthly due to efficient call handling. Overall, feedback suggests that AnswerConnect provides a reliable service at a reasonable price, allowing businesses to enhance productivity without the expense of additional staff. [Read All Reviews](https://clutch.co/profile/answerconnect?verified=true#reviews) - Less than $10,000 (19 reviews) - $10,000 to $49,000 (6 reviews) - $50,000 to $199,999 (2 reviews) - $200,000 to $999,999 (2 reviews) - $1,000,000 to $9,999,999 (1 reviews) --- ### [SmartPA](https://clutch.co/profile/smartpa) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Edinburgh , Scotland #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 30% Call Center Services - 35% Finance & Accounting Outsourcing (FAO) #### Company description SmartPA is a company specializing in Customer Support Services, offering solutions like Call Handling and Customer Care Services. Reviewers consistently commend their high-level customer service and ability to integrate seamlessly into existing teams, with 100% positive feedback highlighting their effective communication and project management. Notably, 40% of reviewers emphasize their personalized service and cultural alignment with client businesses. [Visit Website](https://www.smart-pa.com/uk) #### Personable Clients have consistently praised SmartPA for their personable approach, noting that their PAs integrate seamlessly into client teams. One CEO highlighted that their PAs are perceived as internal staff rather than external support, which speaks to their ability to embody the client's culture and values. The emphasis on high-level customer service and effective communication has been particularly noted, contributing to successful outcomes and strengthened client relationships. #### 1 review mentions Call Center Services BPO & Lead Generation for Franchise Consulting Firm 5.0/5 — SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do lead generation. - 1 of 1 Call Center Services reviews are 5 stars - $50,000 – $199,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/smartpa/117549) #### Experience in 1 industry SmartPA has demonstrated expertise in franchise consulting and related sectors, providing tailored support that enhances customer service and lead generation. Clients note the seamless integration of SmartPA's assistants into their teams, reflecting high levels of communication and reliability. Overall sentiment is positive, particularly regarding their impact on key account management and business growth. Their services are well-suited for industries seeking flexible support to scale operations efficiently. [Read All Reviews](https://clutch.co/profile/smartpa?verified=true#reviews) ##### Other industries Experience SmartPA has received positive feedback from clients in the Other industries sector, highlighting their ability to integrate seamlessly with internal teams. Clients appreciate the high level of personal service and communication, noting that SmartPA PAs contribute significantly to lead generation and appointment scheduling. Their expertise has directly impacted client success, including contract renewals and new client acquisition. Overall, SmartPA is regarded as a valuable asset for businesses looking for flexible support and effective team integration. - 1 review for other industries industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - BPO & Lead Generation for Franchise Consulting Firm (5.0/5, Nov 18, 2020): SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do lead generation. [Read Full Review](https://clutch.co/go-to-review/smartpa/117549) #### 4.0 out of 5.0 rating for cost What Clients Have Said Clients report that SmartPA provides exceptional value for money, with one CEO noting an investment of approximately $100,000 leading to significant business growth and successful contract renewals. The seamless integration of PAs into their teams was highlighted as a key benefit, offering high-level personal service without the need for premium pricing. Overall, clients express strong satisfaction with the cost-effectiveness of SmartPA's services, recommending their flexible support for businesses looking to scale. [Read All Reviews](https://clutch.co/profile/smartpa?verified=true#reviews) - $50,000 to $199,999 (1 reviews) --- ### [The Contact Company](https://clutch.co/profile/contact-company) #### 5 out of 5 star rating (2 reviews) - 1,000 - 9,999 employees - Birkenhead , England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 10% Call Center Services - 60% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description The Contact Company specializes in Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call services, telemarketing, and phone support. With 100% satisfaction across reviews, clients praise their seamless workflow, agility, and commitment to customer satisfaction, emphasizing their positive company culture and transparency. [Visit Website](http://thecontactcompany.co.uk/) #### Transparent Clients express strong satisfaction with The Contact Company's commitment to transparency. One client noted that the team consistently delivers timely reports and proactively addresses obstacles, highlighting their dedication to clear communication. Overall, the sentiment regarding transparency is overwhelmingly positive, as clients appreciate the seamless collaboration and the company's willingness to maintain open lines of communication throughout the project. - Call Center Services for Children's Retailer (5.0/5, Jan 24, 2019): Their team is committed to transparency and finding ways to address any obstacle that we meet. [Read Full Review](https://clutch.co/go-to-review/contact-company/48715) #### 2 reviews mention Call Center Services Call Center Services for Children's Retailer 5.0/5 — The Contact Company provides call center services for a specialized online retailer. - 2 of 2 Call Center Services reviews are 5 stars - $200,000 – $999,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/contact-company/48715) #### Experience in 2 industries The Contact Company has demonstrated strong expertise in the Media and Retail industries. In Media, they successfully established a scalable support center for YouView, achieving over 80% customer satisfaction with a focus on company culture and flexibility. In Retail, they provided high-quality call center services for Great Little Trading Co., maintaining seamless collaboration and transparency. Overall, feedback highlights their strengths in customer service, operational efficiency, and adaptability, making them suitable for projects in both sectors. [Read All Reviews](https://clutch.co/profile/contact-company?verified=true#reviews) ##### Retail Experience The Contact Company has demonstrated significant expertise in the Retail industry, particularly in providing high-quality call center services. Clients, such as Great Little Trading Co., commend their commitment to excellence and seamless collaboration. The provider stands out for delivering cost-effective solutions that align with high-end brand expectations, leading to long-term partnerships. Overall, the feedback reflects a strong sentiment of satisfaction and reliability, making them a suitable choice for retail businesses seeking effective customer support. - 1 review for retail industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Call Center Services for Children's Retailer (5.0/5, Jan 24, 2019): The Contact Company provides call center services for a specialized online retailer. [Read Full Review](https://clutch.co/go-to-review/contact-company/48715) ##### Media Experience The Contact Company has received positive feedback from clients in the Media industry, notably for their expertise in providing 24/7 sales and technical support. Clients emphasize their agility, strong company culture, and effective onboarding processes. The company's commitment to customer satisfaction is evident as they surpassed an 80% satisfaction goal, with clients praising their flexibility and responsiveness to changing needs. Overall, The Contact Company is positioned as a reliable partner for Media businesses seeking comprehensive support solutions. - 1 review for media industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Customer Support for Entertainment Platform (5.0/5, Feb 4, 2019): The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums. [Read Full Review](https://clutch.co/go-to-review/contact-company/53780) #### Completed projects in 2 countries - United States (1 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/contact-company?verified=true#reviews) --- ### [Arise](https://clutch.co/profile/arise) #### 4.7 out of 5 star rating (3 reviews) - $250,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Leeds, England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 19% Call Center Services - 10% Corporate Training & Coaching - 61% Customer Service Outsourcing #### Company description Arise is a company specializing in Contact Center Services, particularly emphasizing outbound call handling and telephonic support. Reviewers consistently praise their reliability and customer service, with strengths in communication and generating new business. Approximately 100% of feedback highlights their positive impact, with no cons mentioned, and customers report significant time and cost savings. [Visit Website](http://www.arise.com/) #### Helpful Clients have consistently highlighted Arise's helpfulness as a key strength. One review noted that their services saved the client 9 hours and $2,000 monthly, underscoring the efficiency and value provided. The overall sentiment is highly positive, with one client stating, 'It's been a very good experience' and emphasizing that there is 'no need to improve' their services. This reflects a strong alignment with client needs and satisfaction. - Marketing Services for Manufacturing Company (5.0/5, Nov 2, 2017): The service provider's strengths include that they are helpful. No improvements are needed as it's perfect. [Read Full Review](https://clutch.co/go-to-review/arise/25265) #### Experience in 3 industries Arise demonstrates expertise across various industries, including Telecommunications, Manufacturing, and Advertising & Marketing. Clients praise their reliability, strong communication, and effectiveness in handling outbound sales and marketing services. In Telecommunications, they enhance call management, while in Manufacturing, they significantly improve operational efficiency. In Advertising & Marketing, their appointment-setting capabilities are noted for driving sales. Overall, feedback reflects a positive sentiment, indicating that Arise is a strong fit for organizations seeking reliable support in these sectors. [Read All Reviews](https://clutch.co/profile/arise?verified=true#reviews) ##### Telecommunications Experience In the Telecommunications sector, Arise has received positive feedback for their reliability and effectiveness in managing call traffic. Clients have praised their expertise in handling outbound services, emphasizing their ability to conduct sales calls and address customer issues efficiently. The overall sentiment reflects a strong partnership, with clients noting significant savings and dependable support, suggesting that Arise is a valuable fit for businesses seeking telecommunications solutions. - 1 review for telecommunications industry - Less than $10,000 avg. project cost - Call Waiting Support for Telecommunications Service (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/25389) ##### Manufacturing Experience Clients in the Manufacturing industry commend Arise for their effective outbound marketing services that enhance business operations. Reviews highlight their ability to generate leads and resolve customer issues, resulting in significant time savings and cost reductions. Overall, clients express strong satisfaction with Arise's expertise and service quality, indicating a reliable partnership for manufacturing companies seeking to improve their outbound sales and customer engagement. - 1 review for manufacturing industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Marketing Services for Manufacturing Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/25265) ##### Advertising & marketing Experience Arise demonstrates strong expertise in outbound services, particularly in appointment setting, which has effectively addressed clients' needs for sales support. Feedback highlights their efficient communication and customer service, with clients reporting significant cost savings and a seamless experience. The positive sentiment surrounding Arise's ability to generate new business and handle customer issues indicates they are a reliable partner in the Advertising & marketing industry, making them a suitable choice for businesses seeking to enhance their sales efforts. - 1 review for advertising & marketing industry - $10,000 – $49,000 avg. project cost - Appointment Setting for Small Marketing Agency (4.5/5, Aug 11, 2017): [Read Full Review](https://clutch.co/go-to-review/arise/137531) #### Completed projects in 3 cities - Atlanta, Georgia (1 projects) - Chicago, Illinois (1 projects) - Pendleton, Oregon (1 projects) [View Reviews](https://clutch.co/profile/arise?verified=true#reviews) #### 33% of employees work in Leeds office Leeds, England 1 Park Row 251 - 300 employees 1+ 855-274-7301 [See All Locations (3)](https://clutch.co/profile/arise#location) --- ### [NICE inContact](https://clutch.co/profile/nice-incontact) #### 3.8 out of 5 star rating (4 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 40% Customer Service Outsourcing - 10% Business Consulting #### Company description NICE inContact is a contact center services provider specializing in inbound call center and customer support services. Overall, the reviews highlight their updated tools, strong communication, and responsive customer care services, with around 75% of reviewers mentioning the quality of their call handling and customer service. However, some feedback indicates areas for improvement in employee engagement due to high turnover. [Visit Website](https://www.niceincontact.com/) #### Experienced Clients have expressed a positive sentiment regarding NICE inContact's experience and responsiveness. One client noted their capability in handling inbound calls and processing orders, emphasizing their strength in experience. Additionally, the client highlighted significant cost savings of $500 to $1,000 monthly, attributing this to the efficient service provided. Overall, feedback indicates a high level of satisfaction, with no areas identified for improvement. - Seasonal Phone & Processing Services for Media Company (3.5/5, Aug 12, 2017): The service provider's strengths include their experience. This has been a notable aspect of their service. We have been working with them since March 2015, and it is ongoing. [Read Full Review](https://clutch.co/go-to-review/nice-incontact/136691) #### 4 reviews mention Call Center Services IVR Services 4.5/5 — - 0 of 4 Call Center Services reviews are 5 stars - $10,000 – $49,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/nice-incontact/36868) #### Experience in 4 industries NICE inContact has garnered positive feedback across various industries, including Information Technology, Media, Business Services, and Other Industries. Clients praise their updated tools, competitive pricing, and effective communication. The company is particularly noted for enhancing customer support efficiency and productivity. Overall, they are recommended for businesses seeking reliable inbound services, especially in sectors where customer interaction is crucial. [Read All Reviews](https://clutch.co/profile/nice-incontact?verified=true#reviews) ##### Other industries Experience NICE inContact has received positive feedback from clients in the Other industries sector, highlighting their expertise in providing interactive voice response services and effective customer support. Clients appreciate the updated tools and competitive pricing, noting that the partnership enhances accessibility of information and contributes to cost savings of 5-10% monthly. Overall, the sentiment is favorable, suggesting that NICE inContact is a reliable choice for businesses seeking to improve their customer service through outsourced solutions. - 1 review for other industries industry - Unknown avg. project cost - IVR Services (4.5/5, Dec 21, 2017): [Read Full Review](https://clutch.co/go-to-review/nice-incontact/36868) ##### Media Experience NICE inContact has received positive feedback from clients in the Media industry, highlighting their expertise in managing inbound services and call handling. Clients appreciate their responsive customer service and the significant cost savings, estimating reductions of $500 to $1,000 monthly. Their extensive experience is noted as a key strength, positioning them as a reliable partner for Media companies seeking to streamline operations and enhance customer interactions. - 1 review for media industry - Less than $10,000 avg. project cost - Seasonal Phone & Processing Services for Media Company (3.5/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/nice-incontact/136691) ##### Information technology Experience NICE inContact has demonstrated expertise in providing reliable customer support solutions, significantly enhancing operational efficiency for clients in the Information Technology sector. Clients report substantial cost savings and improved productivity due to the company's effective handling of inbound calls and order processing. The positive feedback underscores their strong communication skills and customer service, although some clients suggest the addition of online services could further enhance their offerings. - 1 review for information technology industry - Less than $10,000 avg. project cost - Customer Support Line for IT Service (3.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/nice-incontact/24983) ##### Business services Experience NICE inContact has received positive feedback for their expertise in handling inbound services, particularly in the Business services industry. Clients appreciate their effective communication, convenience, and ability to manage high call volumes, freeing up time for core business activities. While some concerns regarding agent turnover and adherence to procedures were noted, the overall sentiment highlights the company's reliability and proactive approach, making them a valuable partner for businesses seeking to optimize customer support. - 1 review for business services industry - $50,000 – $199,999 avg. project cost - Inbound Calling Services for Business Service (3.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/nice-incontact/25054) #### Completed projects in 4 cities - Cedar Hill, Texas (1 projects) - New York City, New York (1 projects) - San Jose, California (1 projects) - Ashburn, Virginia (1 projects) [View Reviews](https://clutch.co/profile/nice-incontact?verified=true#reviews) --- ### [Firsttouch Digitals Global](https://clutch.co/profile/firsttouch-digitals-global) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 10% Custom Software Development - 15% Call Center Services - 10% CRM Consulting and SI - 10% E-Commerce Development - 15% Email Marketing - 10% Sales Outsourcing - 5% Pay Per Click - 5% Search Engine Optimization - 5% Social Media Marketing - 15% Web Development #### Company description Firsttouch Digitals Global is a multi-faceted company offering Contact Center Services, along with web app development and social media management. The reviews suggest a strong emphasis on efficiency and innovative technology solutions, with 100% positive feedback highlighting their quick issue resolution and adaptability to new technologies. The company's ability to enhance AI deployment and social media presence was notably appreciated. [Visit Website](https://www.firsttouchng.com) #### Efficient Clients consistently highlight Firsttouch Digitals Global's efficiency in project management and problem resolution. One review specifically noted their ability to deliver items on time and quickly address any issues that arose. The overall sentiment reflects strong satisfaction with their efficient service delivery, making them a reliable partner for projects requiring timely execution and responsiveness. #### Reviewed 1 time in the past 6 months In the last six months, client feedback for Firsttouch Digitals Global has been overwhelmingly positive. A CEO praised their custom web app development and social media management, highlighting their efficiency in resolving issues promptly. Clients appreciated the company's alignment with their values and innovative approach to technology. The successful launch of Thesidian AI was noted as a key outcome, showcasing Firsttouch's ability to deliver high-quality solutions that meet client objectives. - 1 of 1 reviews is 5 stars - 1 new review for Call Center Services services - Less than $10,000 avg. project cost [Read 1 Recent Review](https://clutch.co/profile/firsttouch-digitals-global?sort_by=date_desc&verified=true#reviews) #### 1 review mentions Call Center Services Custom Web App Dev & SMM for AI Search Platform 5.0/5 — Firsttouch Digitals Global developed a custom web app for an AI research platform. The team integrated AI and analytics engines into the client's platform and set up the client's social media channels. - 1 of 1 Call Center Services reviews are 5 stars - 1 new review for Call Center Services in past 6 months - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/firsttouch-digitals-global/474688) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients consistently highlight Firsttouch Digitals Global's competitive pricing and strong value for money. One client noted that their 'pricing fit our budget' and emphasized the 'good value for cost' received. Overall, feedback reflects a positive sentiment regarding the company's affordability in relation to the quality of services provided, with clients appreciating the efficient delivery and responsiveness of the team. [Read All Reviews](https://clutch.co/profile/firsttouch-digitals-global?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [Face for Business](https://clutch.co/profile/face-business) #### 4.8 out of 5 star rating (3 reviews) - 10 - 49 employees - Burscough, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Face for Business specializes in Contact Center Services, providing tailored Customer Support Services including virtual reception, Inbound Call Center, and call handling. Impressively, 100% of reviewers praise their personalized service and seamless integration as part of their team, noting increased client conversions and enhanced trust pilot ratings. Clients consistently highlight their reliability and impeccable communication, with no areas for improvement identified. [Visit Website](https://ffb.co.uk) #### Personable Clients express a highly positive sentiment regarding Face for Business's personable service. One client noted that the virtual receptionists build strong relationships with callers, creating a seamless integration with their team. They emphasized that the continuity provided by a single receptionist fosters rapport, making interactions feel personalized. The ability to maintain communication and adapt to the client's needs further enhances the experience, with clients feeling that Face for Business is an integral part of their operations. - Virtual Receptionist Services for Accounting Firm (5.0/5, Feb 28, 2022): Face for Business’s services are more convenient in the time of the pandemic and more cost-effective than hiring an actual office receptionist. It has been fantastic, and their messaging service has been really good. The onboarding process is seamless as well; none of our clients have noticed that we’ve switched to using a virtual receptionist, and they’ve even developed great relationships and rapport with the PAs. [Read Full Review](https://clutch.co/go-to-review/face-business/1320) - Virtual Receptionist Services for Accounting Firm (5.0/5, Feb 28, 2022): The most impressive thing about their services is how they’ve helped us build a good relationship with people. Every transaction is personalized, and our callers are under the impression that Face for Business is a part of our staff. In fact, they are like a part of our staff; they know how we work and we know how they work. Our relationship is stress-free. [Read Full Review](https://clutch.co/go-to-review/face-business/1320) #### 3 reviews mention Call Center Services Virtual Receptionist Services for Accounting Firm 5.0/5 — An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the client. - 2 of 3 Call Center Services reviews are 5 stars - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/face-business/1320) #### Experience in 2 industries Face for Business has received positive feedback primarily in the Financial Services and Manufacturing industries. Clients from financial services praised their call answering and customer support, highlighting their ability to build personal relationships with clients and enhance client conversion rates. In the manufacturing sector, particularly in vaping and CBD products, they were commended for their understanding of client needs and seamless integration into company operations. Overall, sentiment across these industries is highly favorable, showcasing Face for Business as a reliable partner for organizations seeking personalized and effective customer service solutions. [Read All Reviews](https://clutch.co/profile/face-business?verified=true#reviews) ##### Financial services Experience Clients in the Financial services industry have praised Face for Business for their exceptional call answering services that enhance client relationships and improve operational efficiency. One director noted that their personalized approach and seamless integration have allowed for effective communication during critical times, such as the pandemic. Their proactive support and detailed call logs have contributed to increased client conversions, making them a reliable partner for financial firms looking to enhance customer engagement and service quality. - 2 reviews for financial services industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Virtual Receptionist Services for Accounting Firm (5.0/5, Feb 28, 2022): An accounting firm hired Face for Business to receive, redirect, and log inbound calls. On top of providing information and answering queries, the team also sets appointments on behalf of the client. [Read Full Review](https://clutch.co/go-to-review/face-business/1320) - Answering Services for Financial Adviser Firm (5.0/5, Feb 24, 2022): Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m. [Read Full Review](https://clutch.co/go-to-review/face-business/12030) ##### Manufacturing Experience Face for Business has received positive feedback from clients in the Manufacturing industry, particularly for their expertise in customer support services. Clients highlight their strong understanding of product offerings and a customer-centric approach, which has notably improved trust ratings. The company's dedicated account management and timely communication have been praised, showcasing their ability to deliver tailored solutions. Overall, their reliable and cost-effective support positions them as a valuable partner for manufacturers seeking to enhance customer engagement. - 1 review for manufacturing industry - Less than $10,000 avg. project cost - Customer Support for Vaping & CBD Products Manufacturer (4.5/5, Feb 24, 2022): Face for Business provides customer support services for a vaping and CBD product manufacturer. The team handles the front office and messages from customers. [Read Full Review](https://clutch.co/go-to-review/face-business/12031) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients consistently praise Face for Business for providing high-quality services at competitive prices. One client noted their monthly investment of £300-£350 as cost-effective compared to hiring an in-house receptionist. Another highlighted the excellent value, stating they receive first-class support at a highly competitive price. Overall, the sentiment reflects satisfaction with both the affordability and the value delivered, with many clients viewing the service as integral to their operations. [Read All Reviews](https://clutch.co/profile/face-business?verified=true#reviews) - Less than $10,000 (2 reviews) - $10,000 to $49,000 (1 reviews) --- ### [CALLCARE](https://clutch.co/profile/callcare) #### 0.5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 40% Call Center Services - 40% Customer Service Outsourcing #### Company description CALLCARE is a UK-based contact center specializing in inbound call handling and customer care services, specifically for out-of-hours support. While their onboarding process is praised, consistent feedback highlights poor communication, with 100% of the reviewers noting significant delays in project updates and script modifications. Additionally, 100% reported dissatisfaction with staff training and pronunciation issues, indicating a need for improvement in employee preparation and client engagement. [Visit Website](https://www.callcare247.com/) #### Experience in 1 industry CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability. [Read All Reviews](https://clutch.co/profile/callcare?verified=true#reviews) ##### Software Experience CALLCARE demonstrates solid onboarding processes and a reasonable pricing structure, making them a potential fit for companies seeking out-of-hours support in the Software industry. However, client feedback highlights significant concerns regarding post-implementation support, communication, and staff training, which can impact service quality. While their initial service was satisfactory, the lack of responsiveness and engagement during script modifications ultimately led to project abandonment. Potential clients should weigh these factors against their needs. - 1 review for software industry - $10,000 – $49,000 avg. project cost - Call Answering Services for Software Company (0.5/5, Jun 14, 2022): CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage. [Read Full Review](https://clutch.co/go-to-review/callcare/22770) #### 3.0 out of 5.0 rating for cost What Clients Have Said Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money. [Read All Reviews](https://clutch.co/profile/callcare?verified=true#reviews) - $10,000 to $49,000 (1 reviews) --- ### [Double Tap Marketing Ltd](https://clutch.co/profile/double-tap-marketing) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 2 - 9 employees - Royal Wootton Bassett, England #### Services Provided - Allocation of Expertise by Percentage - 55% Call Center Services - 35% Email Marketing - 10% Sales Outsourcing #### Company description Double Tap Marketing Ltd is a versatile marketing agency specializing in telemarketing, email marketing, and proposal writing. The company has received overwhelmingly positive feedback, with clients praising their ability to deliver exceptional results, such as securing high-value contracts and producing high-quality marketing materials. Over 90% of reviewers highlight their effective project management and commitment to exceeding expectations. [Visit Website](https://doubletapmarketing.co.uk) #### Exceptional performance Double Tap Marketing Ltd has received exceptional feedback for their outstanding performance and commitment to client success. Clients praised their ability to secure significant contracts, with one tender scoring an impressive 93.8%. Their responsiveness and dedication were highlighted, particularly in meeting tight deadlines and managing complex projects. Clients noted the personal touch and high standards of service, emphasizing that the team has become an integral part of their marketing efforts, consistently exceeding expectations and contributing to substantial growth. #### Experience in 1 industry Double Tap Marketing Ltd has received positive feedback primarily from clients in the business services sector. Their strengths include effective communication, timely delivery, and a deep understanding of client needs, which has led to significant contract wins. Notably, they excel in tender writing and marketing strategy, helping clients secure large contracts. Overall sentiment indicates strong satisfaction, highlighting their integral role in driving business growth and successful marketing initiatives. [Read All Reviews](https://clutch.co/profile/double-tap-marketing?verified=true#reviews) ##### Business services Experience Double Tap Marketing Ltd demonstrates strong expertise in the Business services industry, effectively enhancing client visibility and winning substantial contracts through strategic marketing initiatives. Clients commend their proactive communication, timely delivery, and dedication to understanding business needs. The company's tailored marketing solutions have led to significant growth for clients, exemplified by impressive tender success rates and impactful branding materials. Overall, Double Tap Marketing Ltd is highly regarded for their commitment to excellence, making them a valuable partner for businesses seeking impactful marketing support. - 1 review for business services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Marketing, Graphic Design & Video Production for Cleaning Co (5.0/5, May 14, 2024): Double Tap Marketing Ltd provides ongoing marketing services for a cleaning company. The team has written proposals, created graphics and merchandise, and produced a TV ad to increase business visibility. [Read Full Review](https://clutch.co/go-to-review/double-tap-marketing/288550) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients consistently commend Double Tap Marketing Ltd for providing excellent value for money, highlighting their reasonable pricing relative to the substantial returns generated. One client noted, 'The pricing is very reasonable for the return,' emphasizing that their services have significantly contributed to business growth. Feedback reflects a sentiment that, compared to larger agencies, Double Tap Marketing offers superior service and results at a fraction of the cost, making them a highly recommended choice for marketing needs. [Read All Reviews](https://clutch.co/profile/double-tap-marketing?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [Medical PA](https://clutch.co/profile/medical-pa) #### 4.5 out of 5 star rating (1 reviews) - $25 - $49 average hourly rate - 10 - 49 employees - Harlow, England #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 35% Call Center Services - 35% Customer Service Outsourcing #### Company description Medical PA, a company specializing in call center services, provides inbound call handling and customer support for medical practices. Feedback highlights their professionalism and efficiency, with 80% of reviewers praising their time-saving service and quick email responses. However, 20% mentioned issues with call transfers, suggesting room for improvement in this area. Overall, they are recommended for effective telephonic support. [Visit Website](https://medical.pa/) #### Professional Overall, client feedback indicates a high level of professionalism from Medical PA, particularly in their call handling and responsiveness. The podiatrist noted that patients frequently compliment the team's professionalism, and he appreciates their prompt email communication, often receiving replies within 10–15 minutes. However, there were minor concerns regarding call transfers, where patients experienced delays. Despite this, the client strongly recommends their services, highlighting their effectiveness in saving time. #### 1 review mentions Call Center Services Call Center Services for Podiatry Clinic 4.5/5 — A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client. - 0 of 1 Call Center Services reviews are 5 stars - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/medical-pa/162874) #### Experience in 1 industry Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management. [Read All Reviews](https://clutch.co/profile/medical-pa?verified=true#reviews) ##### Healthcare Experience Medical PA demonstrates strong expertise in healthcare support services, particularly in managing call center operations for healthcare providers. Clients appreciate their professionalism, responsiveness, and the significant time savings they offer. One podiatrist noted improved patient interactions and reduced administrative burdens, although there were minor concerns about call transfer efficiency. Overall, Medical PA is well-regarded in the healthcare industry, making them a promising choice for those seeking reliable administrative assistance. - 1 review for healthcare industry - Less than $10,000 avg. project cost - Call Center Services for Podiatry Clinic (4.5/5, Oct 18, 2022): A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client. [Read Full Review](https://clutch.co/go-to-review/medical-pa/162874) #### 4.0 out of 5.0 rating for cost What Clients Have Said Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided. [Read All Reviews](https://clutch.co/profile/medical-pa?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [Abacus Outsourcing](https://clutch.co/profile/abacus-outsourcing) #### 4.5 out of 5 star rating (1 reviews) - $250,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 5% Custom Software Development - 5% Enterprise App Modernization - 35% Call Center Services - 10% Financial Consulting - 5% HR Outsourcing - 15% Business Consulting - 5% Other IT Consulting and SI - 15% Sales Outsourcing - 5% IT Staff Augmentation #### Company description Abacus Outsourcing is a leading global business process outsourcing services provider empowering businesses and enabling growth worldwide. Harnessing our extensive global reach and local presence, we are driving success through the force of transformation for our communities, clients, and the environment. Unlock seamless customer engagement and business success with our innovative solutions. Transforming businesses across a industries including Telecom & Ride Hailing, Banking, Fintech’s, Retail, Travel & E-Commerce, Insurance, Healthcare, Automotive, Energy, and the Public Sector across the globe. [Visit Website](https://abacus-bpo.com/) #### Very responsive Abacus Outsourcing is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. #### 1% of employees work in London office London, England 2 Kingdom Street 2 - 5 employees +44 (0) 203 580 4343 [See All Locations (5)](https://clutch.co/profile/abacus-outsourcing#location) --- ### [Webhelp](https://clutch.co/profile/webhelp) - 10,000+ employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 1% UX/UI Design - 1% Custom Software Development - 1% AI Development - 1% BI & Big Data Consulting & SI - 5% Back Office Outsourcing - 23% Call Center Services - 1% CRM Consulting and SI - 33% Customer Service Outsourcing - 1% Digital Strategy - 1% Unified Communications Consulting & SI - 5% Finance & Accounting Outsourcing (FAO) - 1% Graphic Design - 1% HR Consulting - 5% Business Consulting - 1% Mobile App Development - 15% Sales Outsourcing - 1% Translation - 1% Web Design - 1% Web Development - 1% Transcription #### Company description Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services. [Visit Website](https://webhelp.com/) #### 5% of employees work in London office London, England Brock House 19 Langham Street More than 5k employees +44 (0)1324575000 [See All Locations (52)](https://clutch.co/profile/webhelp#location) --- ### [Hero PA](https://clutch.co/profile/hero-pa) - $50 - $99 average hourly rate - 10 - 49 employees - Horsham, England #### Services Provided - Allocation of Expertise by Percentage - 90% Call Center Services - 5% Customer Service Outsourcing - 5% Sales Outsourcing #### Company description Founded in 2017, Hero PA is an answering service company. The team focuses on Call Center Services and Customer Service Outsourcing. [Visit Website](http://hero-pa.co.uk) --- ### [Unity4](https://clutch.co/profile/unity4) - $10,000+ minimum project size - $25 - $49 average hourly rate - 1,000 - 9,999 employees - Bridgnorth, England #### Services Provided - Allocation of Expertise by Percentage - 57% Call Center Services - 4% Conversion Optimization - 16% Customer Service Outsourcing - 2% Digital Strategy - 3% Email Marketing - 4% Marketing Strategy - 10% Sales Outsourcing - 4% Translation #### Company description Unity4 is a call center. The Surry Hills, Australia-based team specializes in Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.unity4.com/contact-us/) #### 16% of employees work in Bridgnorth office Bridgnorth, England The Old Grammar School, St Leonards Close 251 - 300 employees 0800 003 039 [See All Locations (2)](https://clutch.co/profile/unity4#location) --- ### [Firstsource Solutions](https://clutch.co/profile/firstsource-solutions) - $100,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London , England #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 35% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Business Consulting #### Company description Firstsource Solutions is a large London , England-based phone answering service. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.firstsource.com) --- ### [Daktela UK](https://clutch.co/profile/daktela-uk) - 10 - 49 employees - Chester, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Call center company Daktela UK is located in Chester, England and Winnersh, England. Founded in 2005, the team specializes in Call Center Services. [Visit Website](https://www.daktela.co.uk) --- ### [The Telemarketing Company](https://clutch.co/profile/telemarketing-company) - $10,000+ minimum project size - $50 - $99 average hourly rate - 50 - 249 employees - Brighton, England #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 20% Customer Service Outsourcing - 40% Sales Outsourcing #### Company description Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing. [Visit Website](https://ttmc.co.uk) --- ### [Pocket Receptionist](https://clutch.co/profile/pocket-receptionist) - 50 - 249 employees - Lowestoft , England #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Established in 2016, Pocket Receptionist is a midsize Lowestoft , England-based call center. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.pocketreceptionist.co.uk) --- ### [Bill Gosling Outsourcing](https://clutch.co/profile/bill-gosling-outsourcing) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Glasgow , Scotland #### Services Provided - Allocation of Expertise by Percentage - 5% AI Development - 10% Back Office Outsourcing - 25% Call Center Services - 10% Corporate Training & Coaching - 35% Customer Service Outsourcing - 5% Other Application Development - 10% Sales Outsourcing #### Company description Large Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services. [Visit Website](https://www.billgosling.com/) #### 17% of employees work in Glasgow office Glasgow , Scotland Anderston House 389 Argyle Street 251 - 300 employees [See All Locations (5)](https://clutch.co/profile/bill-gosling-outsourcing#location) --- ### [Lemon Contact Centre](https://clutch.co/profile/lemon-contact-centre) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Stockton-on-Tees , England #### Services Provided - Allocation of Expertise by Percentage - 23% Back Office Outsourcing - 52% Call Center Services - 25% Customer Service Outsourcing #### Company description Lemon Contact Centre, a telephone answering service, is located in Stockton-on-Tees , England. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.lemoncontactcentre.co.uk/) --- ### [The Answer Centre](https://clutch.co/profile/answer-centre) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Wokingham , England #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 70% Call Center Services - 20% Customer Service Outsourcing #### Company description The Answer Centre is an answering service. The Wokingham , England-based team specializes in Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.theanswercentre.co.uk/) --- ### [Zebra Connexions Ltd](https://clutch.co/profile/zebra-connexions) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Harlow, England #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 80% Call Center Services #### Company description Established in 2004, Zebra Connexions Ltd is an answering service. The small team specializes in Call Center Services and Back Office Outsourcing. [Visit Website](https://zebraconnections.co.uk/) --- ### [CATI call center](https://clutch.co/profile/cati-call-center) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Monks Risborough, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 10% Customer Service Outsourcing - 10% Event Marketing - 10% Market Research - 10% Public Relations - 10% Direct Marketing #### Company description CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England. [Visit Website](http://www.caticallcenter.com/en) #### 50% of employees work in Monks Risborough office Monks Risborough, England 71 South Street 10 - 15 employees [See All Locations (2)](https://clutch.co/profile/cati-call-center#location) --- ### [Bizik](https://clutch.co/profile/bizik) - 10 - 49 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Bizik is a phone answering service founded in 2024. The team provides Call Center Services. [Visit Website](https://www.bizik.co.uk/) --- ### [BPO Recruit](https://clutch.co/profile/bpo-recruit) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - London , England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description BPO Recruit is a telephone answering service. Their small team is located in London , England and offers Call Center Services. The firm was launched in 2009. [Visit Website](http://bporecruit.co.uk) --- ### [Globe Call Center](https://clutch.co/profile/globe-call-center) - 50 - 249 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Established in 2020, Globe Call Center is an answering service company. The team offers Call Center Services and Customer Service Outsourcing and is in London, England and Islamabad, Pakistan. [Visit Website](https://globe-call.com/) --- ### [Origin Client Acquisition LTD](https://clutch.co/profile/origin-client-acquisition) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - North Walsham, England #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 15% Customer Service Outsourcing - 5% Email Marketing - 5% Marketing Strategy - 10% Other Marketing - 15% Sales Outsourcing #### Company description Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing. [Visit Website](http://www.originca.co.uk) --- ### [Whistl](https://clutch.co/profile/whistl) - 1,000 - 9,999 employees - Marlow, England #### Services Provided - Allocation of Expertise by Percentage - 5% Air Freight - 10% Back Office Outsourcing - 15% Call Center Services - 10% Customer Service Outsourcing - 5% Freight forwarding - 30% Fulfillment - 10% Logistics & Supply Chain Consulting - 5% Ocean Freight - 2% Product Marketing - 5% Rail Freight - 3% Direct Marketing #### Company description Whistl , a Fulfillment company, was founded in 1950. The team focuses on Fulfillment and Call Center Services and is based in Marlow, England. [Visit Website](https://www.whistl.co.uk/whistl-clutch) --- ### [Cybrosys Communications](https://clutch.co/profile/cybrosys-communications) - $10,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Wembley, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Cybrosys Communications is a call center company based in Wembley, England and Abbottabad, Pakistan. Their services include Call Center Services. [Visit Website](https://cybrosys.co/) --- ### [Integreon](https://clutch.co/profile/integreon) - $5,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - London , England #### Services Provided - Allocation of Expertise by Percentage - 45% Back Office Outsourcing - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Sales Outsourcing - 25% Transcription #### Company description Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription. [Visit Website](http://www.integreon.com) #### 7% of employees work in London office London , England 100 Leman Street 50 - 75 employees 44.800.520.0447 [See All Locations (6)](https://clutch.co/profile/integreon#location) --- ### [Call Center Solutions](https://clutch.co/profile/call-center-solutions) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Balsall Common, England #### Services Provided - Allocation of Expertise by Percentage - 49% Call Center Services - 51% Customer Service Outsourcing #### Company description Call Center Solutions is a Balsall Common, England-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services. [Visit Website](http://callcentersolutions.co.uk/) --- ### [The Call Answering Company](https://clutch.co/profile/call-answering-company) - 2 - 9 employees - Kingston upon Hull, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description The Call Answering Company is an answering service. The team focuses on Call Center Services, and the company is based in Kingston upon Hull, England. [Visit Website](https://www.thecallansweringcompany.co.uk/) --- ### [Angel Call Handling](https://clutch.co/profile/angel-call-handling) - $1,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Andover, England #### Services Provided - Allocation of Expertise by Percentage - 38% Call Center Services - 36% Customer Service Outsourcing - 26% Sales Outsourcing #### Company description Angel Call Handling is a small telephone answering service. Launched in 2017, the team offers Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.angelcallhandling.co.uk) --- ### [Virtually There](https://clutch.co/profile/virtually-there-0) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Bristol, England #### Services Provided - Allocation of Expertise by Percentage - 90% Call Center Services - 10% Customer Service Outsourcing #### Company description Virtually There is a call center service. The team is headquartered in Bristol, England, and their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://virtually-there.net/) --- ### [Medlysis](https://clutch.co/profile/medlysis) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - London, England #### Services Provided - Allocation of Expertise by Percentage - 55% Call Center Services - 20% Customer Service Outsourcing - 25% Recruitment Process Outsourcing #### Company description Medlysis – Simplifying Medical Record Retrieval & ROI Services Location: London, UK | Serving clients across the United States Description:Medlysis is a specialized third-party service provider offering Medical Record Retrieval (MRR) and Release of Information (ROI) solutions tailored for law firms, insurance companies, and healthcare providers across the U.S. With a sharp focus on accuracy, compliance, and turnaround time, we streamline the end-to-end process of obtaining medical records — from provider communication to secure document delivery. Our operations team in India is backed by experienced professionals who understand the nuances of HIPAA regulations, medical documentation, and legal timelines. At Medlysis, we combine technology, expertise, and accountability to deliver efficient, reliable, and confidential services that save our clients time and reduce administrative burden. Core Services: Medical Record Retrieval Release of Information (ROI) Follow-up and Escalation Management Provider Communication and Verification Secure Record Delivery (HIPAA-compliant) Why Choose Medlysis?✅ Cost-effective outsourcing model✅ HIPAA & data protection compliant✅ Transparent tracking & reporting✅ 24–48 hour response time to inquiries✅ Personalized client support     [Visit Website](http://medlysis.com) --- ### [Ultracomms](https://clutch.co/profile/ultracomms) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Portchester, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Answering service Ultracomms was founded in 2004. The firm provides Call Center Services, and is small. [Visit Website](https://www.ultracomms.com/) --- ### [Your Office & PA](https://clutch.co/profile/your-office-pa) - 10 - 49 employees - Runcorn, England #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Your Office & PA, a phone answering service, was launched in 2007. The team offers Call Center Services. [Visit Website](https://www.yourofficeandpa.co.uk/) --- ### [RMACC Group](https://clutch.co/profile/rmacc-group) - $5,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Port glasgow, Scotland #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 60% Call Center Services - 5% Customer Service Outsourcing - 20% Sales Outsourcing - 5% Translation #### Company description RMACC Group, an answering service, is headquartered in Port glasgow, Scotland. Established in 2019, the team offers Call Center Services and Sales Outsourcing. [Visit Website](https://rmaccgroup.com/) --- ### [go-centric Limited](https://clutch.co/profile/go-centric) - 50 - 249 employees - Glasgow, Scotland #### Services Provided - Allocation of Expertise by Percentage - 5% Custom Software Development - 10% Back Office Outsourcing - 25% Call Center Services - 45% Customer Service Outsourcing - 10% Business Consulting - 5% Mobile App Development #### Company description Go-centric Limited is a Customer Service Outsourcing company in Glasgow, Scotland. Founded in 1996, the team provides Customer Service Outsourcing and Call Center Services. [Visit Website](http://www.go-centric.co.uk) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top. Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly. We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether. Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency. ## U.K. Answering Services FAQs ### Why hire a U.K.-based answering service agency? A U.K.-based team offers local presence, GDPR-aware data handling, and agents trained on U.K. accents, etiquette, and compliance norms. For regulated or reputation-sensitive sectors (legal, healthcare, financial services), that familiarity reduces risk and boosts caller satisfaction. Enlisting local teams means unlocking strategic benefits like: Faster handoffs to your in-house teams during U.K. business hours Out-of-hours answering service U.K. coverage for evenings, weekends, and bank holidays Integrations with popular U.K. CRMs, booking tools, and payment platforms Clear SLAs aligned to U.K. time zones for response and escalation ### How much does it cost to hire an answering services firm in the United Kingdom? Pricing varies because of factors like model and call volume. According to Clutch’s recent data, most U.K.-based answering services providers charge: Per-minute answering: typically £0.70 – £1.50 per minute, with tiered discounts at higher volumes Package/retainer plans: commonly £100 – £800 per month for bundled minutes and features Virtual receptionist plans: £150 – £400+ per month for dedicated or premium reception, or £0.80–£1.20 per minute After-hours/holiday surcharges: often 10%–30% depending on the coverage window Expect add-ons for advanced call scripting, CRM integrations, overflow routing, and bilingual support. Always ask how they bill partial minutes and what’s included in “setup.” ### Which industries do U.K. answering service firms serve? Local answering services providers support a broad range of sectors and niches, including: Professional services — legal, accounting, consulting Healthcare and clinics — appointment booking, triage handoffs, HIPAA-equivalent awareness plus GDPR Property — estate agents, lettings, and facilities maintenance call handling Trades and home services — emergency dispatch, job scheduling E-commerce and SaaS — order support, subscription queries, and cancellations Financial services and fintech — secure identity verification and compliant messaging Public sector and education — info hotlines, event and admissions overflow Shortlist teams with case studies in your vertical and scripts specific to your most common call drivers. ### How do I choose the right answering service agency in the United Kingdom? Match coverage to need — 24/7, overflow, or out-of-hours answering service U.K. Confirm integrations — CRM, calendar/booking, help desk, payment gateways Check compliance — GDPR readiness, ISO 27001, Cyber Essentials, PCI DSS (if handling payments) Validate service quality — sample scripts, QA processes, call recordings, and reporting cadence Test the experience — run a trial with real call scenarios and escalation rules Align on SLAs — first-response, message delivery, and on-call escalation timelines Ensure scalability — seasonal spikes, campaign surges, or multi-location routing Use Clutch filters and reviews to compare “business call answering U.K.” specialists against your budget and KPIs. ### What are red flags when hiring a U.K. answering services firm? Vague or opaque billing (unclear billing increments, hidden fees for holidays or after-hours) Long lock-in contracts without performance outs or trials Limited data protection posture (no DPA, weak GDPR controls, no breach response plan) Poor QA or reporting (no call recordings, generic scripts, or minimal analytics) Inflexible scripting and integrations that can’t mirror your workflows No references or thin, non-specific case studies Weak disaster recovery or no redundancy across U.K. data centers/carriers Answering services teams play essential roles as they serve as the first point of contact of consumers. Make sure you catch, address, and avoid any of these red flags early.