Leaders Matrix

Top Telephone Answering Services - Leaders Matrix

LAST UPDATED Apr 19, 2021

Clutch Leaders Matrix

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  1. 1 Helpware
  2. 2 Flatworld Solutions
  3. 3 Triniter BPO
  4. 4 PATLive
  5. 5 EBQuickstart
  6. 6 Wow24-7
  7. 7 Abby Connect Receptionists
  8. 8 Moneypenny
  9. 9 Simply Contact
  10. 10 Octopus Tech Solutions
  11. 11 Physicians Answering Service
  12. 12 Ambs Call Center
  13. 13 AnswerForce
  14. 14 TELUS International
  15. 15 Answering Service Care

Top 15 Phone Answering Services

Helpware

A BETTER KIND OF OUTSOURCING.

$5,000+
< $25 / hr
250 - 999
Lexington, KY
Ability to deliver
19.9
8.7
8.4
Reviews
Clients & experience
Market presence
Service Focus
50%
60
50% Other
Voice Services
Answering services

Flatworld Solutions

ISO certified global company with 18000+ customers

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
17
8.9
9.5
Reviews
Clients & experience
Market presence
Service Focus
50%
30
50% Other
Voice Services
Answering services

Triniter BPO

RELIABLE CUSTOMER SUPPORT AT JUST $1049/MO/PERSON

$5,000+
< $25 / hr
1,000 - 9,999
Miami, FL
Ability to deliver
18.2
7.1
8
Reviews
Clients & experience
Market presence
Service Focus
50%
50
50% Other
Voice Services
Answering services

PATLive

24/7 Virtual Receptionist Service

Undisclosed
Undisclosed
250 - 999
Tallahassee, FL
Ability to deliver
16.3
8.6
8.9
Reviews
Clients & experience
Market presence
Service Focus
100%
40
Voice Services
Answering services

EBQuickstart

Outsourced b2b Sales & Marketing

$5,000+
Undisclosed
50 - 249
Austin, TX
Ability to deliver
19.3
8.7
8.3
Reviews
Clients & experience
Market presence
Service Focus
70%
20
30% Other
Voice Services
Answering services

Wow24-7

Outsourcing "WOW" Customer Support Experiences

$1,000+
< $25 / hr
50 - 249
Kyiv, Ukraine
Ability to deliver
17.1
6
9.1
Reviews
Clients & experience
Market presence
Service Focus
80%
60
20% Other
Voice Services
Answering services

Abby Connect Receptionists

Impress Callers, Save Time and Grow Your Business!

Undisclosed
< $25 / hr
50 - 249
Las Vegas, NV
Ability to deliver
17.8
6.2
8.8
Reviews
Clients & experience
Market presence
Service Focus
100%
51
Voice Services
Answering services

Moneypenny

The leading outsourced communications provider

Undisclosed
Undisclosed
250 - 999
Charleston, SC
Ability to deliver
15.9
6.1
9
Reviews
Clients & experience
Market presence
Service Focus
100%
50
Voice Services
Answering services

Simply Contact

Contact center at a level worthy of your customers

$1,000+
< $25 / hr
250 - 999
Dnipro, Ukraine
Ability to deliver
18.1
7.7
8.3
Reviews
Clients & experience
Market presence
Service Focus
80%
25
20% Other
Voice Services
Answering services

Octopus Tech Solutions

Innovative Outsourcing Solutions

$1,000+
< $25 / hr
50 - 249
Amritsar, India
Ability to deliver
16
6.9
8.5
Reviews
Clients & experience
Market presence
Service Focus
50%
60
50% Other
Voice Services
Answering services

Physicians Answering Service

Caring is Our Calling

Undisclosed
Undisclosed
10 - 49
Portland, OR
Ability to deliver
17.3
6
7.3
Reviews
Clients & experience
Market presence
Service Focus
70%
80
30% Other
Voice Services
Answering services

Ambs Call Center

Friendly voices answering your phones 24/7.

Undisclosed
< $25 / hr
50 - 249
Jackson, MI
Ability to deliver
16.6
5
8.6
Reviews
Clients & experience
Market presence
Service Focus
100%
100
Voice Services
Answering services

AnswerForce

24/7 Answering Services to Power Your Business

Undisclosed
Undisclosed
250 - 999
Portland, OR
Ability to deliver
16.5
5.6
7.9
Reviews
Clients & experience
Market presence
Service Focus
90%
50
10% Other
Voice Services
Answering services

TELUS International

Premium multilingual BPO Contact Center.

$1,000+
< $25 / hr
10,000+
Sofia, Bulgaria
Ability to deliver
16.8
5
8
Reviews
Clients & experience
Market presence
Service Focus
100%
100
Voice Services
Answering services

Answering Service Care

Smiling Faces That Care

Undisclosed
Undisclosed
50 - 249
Margate, FL
Ability to deliver
16.9
6.6
8.2
Reviews
Clients & experience
Market presence
Service Focus
100%
50
Voice Services
Answering services

Contenders Breakdown

Davinci Virtual Office Solutions

Live Receptionist Services, Virtual Offices

Undisclosed
< $25 / hr
50 - 249
Salt Lake City, UT
Ability to deliver
16.5
5.8
9.3
Service Focus
100%
50%
Voice Services
Answering services

Go4Customer

We Put Your Customers First.

$1,000+
< $25 / hr
250 - 999
Noida, India
Ability to deliver
16.2
9.1
8.9
Service Focus
75%
15%
25% Other
Voice Services
Answering services

VoiceNation

Because Every Call Could Be Your Next Customer

Undisclosed
< $25 / hr
50 - 249
Buford, GA
Ability to deliver
14.4
8
8.9
Service Focus
100%
50%
Voice Services
Answering services

LEX Reception

Simplify connection.

Undisclosed
Undisclosed
50 - 249
Portland, OR
Ability to deliver
18.3
5.1
7.9
Service Focus
100%
50%
Voice Services
Answering services

Invensis

Trusted by Over 500 Organizations World Over

$1,000+
< $25 / hr
1,000 - 9,999
Bangalore, India
Ability to deliver
15.4
8.6
9.3
Service Focus
50%
15%
50% Other
Voice Services
Answering services

Smith.ai

24/7 live agents for phone, chat, SMS & Facebook

Undisclosed
Undisclosed
50 - 249
Palo Alto, CA
Ability to deliver
18.1
6.1
9.1
Service Focus
70%
30%
30% Other
Voice Services
Answering services

SupportYourApp

Technology-enhanced Customer Support and Care

$1,000+
< $25 / hr
250 - 999
Kyiv, Ukraine
Ability to deliver
20
6
8.6
Service Focus
50%
10%
50% Other
Voice Services
Answering services

Ruby

Your partner in gaining & retaining customers.

Undisclosed
Undisclosed
250 - 999
Portland, OR
Ability to deliver
15.4
6
9.4
Service Focus
100%
35%
Voice Services
Answering services

AnswerConnect

24x7 Live Call Answering Service

Undisclosed
Undisclosed
50 - 249
Portland, OR
Ability to deliver
15.6
7.2
9
Service Focus
100%
40%
Voice Services
Answering services

Exela (formerly SourceHOV)

People. Knowledge. Innovation.

$1,000+
< $25 / hr
10,000+
Irving, TX
Ability to deliver
14.6
5
9.3
Service Focus
25%
30%
75% Other
Voice Services
Answering services

XACT

Solutions by Thinking Outside of the Box

Undisclosed
Undisclosed
250 - 999
Orlando, FL
Ability to deliver
19.3
5
7.8
Service Focus
100%
25%
Voice Services
Answering services

Talk2Rep

The Smart Simple Way 2 Connect

$1,000+
< $25 / hr
250 - 999
Ft. Lauderdale, FL
Ability to deliver
13
7.5
8.3
Service Focus
50%
50%
50% Other
Voice Services
Answering services

Unee Solutions

ENGINE OF GROWTH FOR B2B SALES

$1,000+
< $25 / hr
50 - 249
Stafford, TX
Ability to deliver
16.2
8.6
7.8
Service Focus
75%
30%
25% Other
Voice Services
Answering services

Intelligent Office

Your Staff. Your Office. Your Success.

Undisclosed
Undisclosed
250 - 999
Denver,
Ability to deliver
14.5
6.8
9.6
Service Focus
75%
30%
25% Other
Voice Services
Answering services

Nexa

Knowing Your Industry Makes All The Difference.

Undisclosed
$100 - $149 / hr
50 - 249
Phoenix, AZ
Ability to deliver
16.5
8.5
8.9
Service Focus
100%
15%
Voice Services
Answering services