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Top Answering Service for Consumer Goods in Los Angeles

Ratings Updated: January 22, 2025

All Companies Answering Services Trends

6 Companies

0 Leaders 6 Contenders

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Country: United States

State: California

City: Los Angeles

Industry: Consumer products & services

Inbound Services: Answering services

Best Answering Services Companies for Consumer Goods in Los Angeles

VoiceNation

4.4 39 reviews

Premier Verified

Undisclosed

< $25 / hr

50 - 249

Duluth, GA

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

VoiceNation provides Contact Center Services, specializing in Inbound Call Center and Customer Support Services. The reviews highlight their exceptional customer service, customization capabilities, and responsiveness, with approximately 100% positive feedback. Clients commend their efficient call handling and adaptability, reporting improved operational efficiency and professional engagement with customers. Approximately 80% of reviewers noted VoiceNation's valuable role in enhancing their business image through reliable phone support.

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Reviews mention Open to feedback

VoiceNation demonstrates a strong openness to client feedback, as evidenced by their prompt response to concerns raised by clients. One client noted that VoiceNation immediately addressed a call answering issue by reviewing recordings to ensure service quality. Their proactive approach to communication and willingness to make improvements has garnered positive sentiment, with clients expressing satisfaction with their responsive customer service and efficient project management throughout the engagement.

Answering & Directing Calls for Real Estate Brokerage Firm

5.0 Mar 7, 2019

There was one instance where I felt the person who answered a call could have been friendlier, but VoiceNation immediately listened to the recording to ensure their team was performing correctly. I don’t have any issues with their services because they always listen to our feedback and work to improve.

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Reviews mention Flexible

VoiceNation demonstrates a strong commitment to flexibility, adapting their systems to meet client needs. One client noted, 'they were willing to make a custom system' and appreciated the 'trial-and-error' approach that led to effective solutions. Their outstanding communication and quick response times further reinforce this sentiment. Despite minor issues, the client expressed high satisfaction, stating, 'I would wholeheartedly endorse VoiceNation' for their adaptability and willingness to collaborate.

Call Center Services for Medical Staffing and Recruiting Co.

5.0 Apr 8, 2022

I’ve never worked with another vendor, but VoiceNation is a one-stop-shop. It was very impressive how they built a custom system for us. There was some trial-and-error in the beginning, but they were able to adapt to our needs.

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Reviews mention Professional

VoiceNation has received positive feedback regarding its professionalism, with clients noting the attentiveness and organization of their services. One client highlighted that the quality of information received was significantly better compared to competitors, emphasizing VoiceNation's commitment to understanding their needs. Additionally, the support team was praised for being responsive and effective in resolving issues. Overall, the sentiment reflects a high level of satisfaction with VoiceNation's professional approach to call handling.

Answering Services for Marketing Company

4.0 Jul 10, 2017

I’ve tried to pretend I was someone else and called Voice Nation just to see how they performed. I had a pretty good experience; the first guy I talked to blew me away, and I thought I needed to hire him, which I technically did. I’m not sure about the consistency of the people answering the phone, but I’ve never had a client say that we should let go of our secretary, so I assume we’re getting nice, consistent professionals answering the phone.

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Reviews mention Communicative

Clients consistently highlight VoiceNation's outstanding communication, noting their prompt responses to inquiries and issues. One reviewer emphasized the company's eagerness to adapt their services to meet specific needs, stating they reply almost immediately to requests. The ability to build a custom system was particularly impressive, showcasing their commitment to effective collaboration. Overall, feedback indicates a strong sentiment of satisfaction regarding VoiceNation's communicative approach, with clients feeling supported throughout their engagement.

Call Center Services for Medical Staffing and Recruiting Co.

5.0 Apr 8, 2022

They’re outstanding with communication. They reply almost immediately to any requests or problems that we have and come up with answers very quickly. Usually, I’ll email them, or sometimes text them — and then there is an occasional phone call.

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six eleven global services

4.8 10 reviews

Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Davao City, Philippines

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Exceptional results

Clients consistently report exceptional results from six eleven global services, particularly highlighting their ability to provide high-quality talent and responsive support. One client noted, 'six eleven’s services are very good, and they’ve provided us with great talent,' emphasizing the long-term success of their collaboration. Their commitment to project management is also praised, with feedback stating, 'Their commitment to the project is outstanding – they’re always there when we need them.' Overall, clients express a high level of satisfaction.

BPO Services for Telecommuniactions & IT Services Company

4.5 Feb 15, 2023

six eleven’s services are very good, and they’ve provided us with great talent. We’ve been working with them for around 10 years now, and some of the resources they originally provided us with are still working for us. These resources are now excellent managers, and they know our business and processes very well.

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Reviews mention Team players

Clients consistently highlight the team-oriented approach of Six Eleven Global Services, noting their commitment to collaboration and support. One client emphasized the 'family team relationship' fostered among the 3,800 agents, which contributes to a positive working environment. Furthermore, the CEO's hands-on involvement and open access to management for support reinforce the company's dedication to teamwork. Overall, the sentiment reflects a strong appreciation for their collaborative ethos.

Call Center Services for Call Center Outsourcing Firm

4.5 Feb 11, 2023

The company provides a family team relationship with their 3800 plus agents. Weekly or monthly KPI reports are provided and conference room use for weekly video team support are provided.

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Reviews mention Flexible

Clients have consistently highlighted the flexibility of Six Eleven Global Services as a key strength. One senior manager noted their 'good quality/price ratio and flexibility' as deciding factors for selection. Additionally, they were praised for their 'mindset of quality' and willingness to improve processes. Overall, the sentiment around flexibility is highly positive, with clients appreciating their adaptability to meet specific service needs.

Customer Service BPO for Remote Monitoring Company

5.0 Feb 13, 2023

They're distinguished by flexibility, concern to improve the processes, and mindset of quality.

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Reviews mention Exceptional performance

Clients have consistently praised Six Eleven Global Services for their exceptional performance, highlighting their impressive one-hour response time and urgent task management. One client noted their great cultural fit and alignment with company values, stating, '611 is very responsive and respond with urgency in any task they perform.' Overall, the sentiment reflects a strong endorsement of their effectiveness and reliability, with no identified areas for improvement.

Customer & Ticket Support Services for Beauty Tech Company

5.0 Mar 17, 2023

611 is very responsive and respond with urgency in any task they perform. Highly recommend. I'm impressed with their ability to stand out in an industry that usually blends in with one another.

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Collective Solution

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Los Angeles, CA

Services provided

40% Call Center Services

35% Customer Service Outsourcing

25% Back Office Outsourcing

Focus Areas

75% Answering services

25% Inbound appointment scheduling

Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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Hire Live Support Inc

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Cerritos, CA

Services provided

20% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +4

15% Video Production

10% Graphic Design

10% Social Media Marketing

10% Web Development

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Hire Live Support Inc is a call center service established in 2009. The team focuses on Call Center Services and Customer Service Outsourcing.
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ConnectPeak

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Los Angeles, CA

Services provided

20% Call Center Services

20% Corporate Training & Coaching

20% Direct Marketing +3

20% Sales Outsourcing

10% AI Consulting

10% Customer Service Outsourcing

Focus Areas

40% Answering services

40% Virtual receptionist

20% Inbound appointment scheduling

Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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UP Creative, Inc.

Not yet reviewed

$5,000+

$100 - $149 / hr

2 - 9

Long Beach, CA

Services provided

10% Call Center Services

10% Custom Software Development

10% Digital Strategy +7

10% E-Commerce Development

10% Mobile & App Marketing

10% Mobile App Development

10% Social Media Marketing

10% Video Marketing

10% Web Design

10% Web Development

Focus Areas

100% Answering services

UP Creative, Inc. Is a Digital Strategy company launched in 2012. The team provides Digital Strategy and Social Media Marketing.
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Alert Communications

2.8 2 reviews

$1,000+

$50 - $99 / hr

250 - 999

Camarillo, CA

Services provided

25% Call Center Services

25% Sales Outsourcing

20% Customer Service Outsourcing +3

10% Advertising

10% Back Office Outsourcing

10% Other Digital Marketing

Focus Areas

50% Answering services

30% Inbound appointment scheduling

20% Virtual receptionist

Alert Communications is a Contact Center Services company offering Customer Support Services, particularly in Inbound Call Center operations. While one review highlights issues with unresponsiveness and poor call handling, another praises their timely service and effective telephonic support, indicating a mixed reception with approximately 50% positive feedback.

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Reviews mention High-quality work

Clients consistently commend Alert Communications for their high-quality work, noting their excellent service and timely delivery. One client highlighted the impressive conversion of incoming calls to donations, while another appreciated having a single point of contact for all needs. Overall, the sentiment reflects strong satisfaction with the quality and reliability of the services provided, with no reported areas for improvement.

Call Center Services for Automotive Company

5.0 Apr 6, 2023

Alert Communications delivers excellent service. Items always delivered in time.

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Reviews mention Timely

Client feedback regarding the timeliness of Alert Communications is overwhelmingly positive. One client noted, "Alert Communications delivers excellent service. Items always delivered in time," highlighting their reliability in meeting deadlines. Overall, clients appreciate the promptness of responses and the efficient handling of tasks, contributing to a favorable sentiment about their timely service.

Call Center Services for Automotive Company

5.0 Apr 6, 2023

Alert Communications delivers excellent service. Items always delivered in time.

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1 of 2 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Automotive Company

5.0 — An automotive company has hired Alert Communications for call center services. The team takes messages from the client's donors who want to donate cars or have questions about previous Read more

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transcosmos

Not yet reviewed

$1,000+

< $25 / hr

10,000+

Gardena, CA

Services provided

25% Call Center Services

50% Customer Service Outsourcing

15% Sales Outsourcing +1

10% Back Office Outsourcing

Focus Areas

40% Answering services

40% Inbound appointment scheduling

20% Virtual receptionist

Established in 1966, transcosmos is a Customer Service Outsourcing company. Their team provides Customer Service Outsourcing and Call Center Services.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Answering Services Companies for Consumer Goods in Los Angeles

Collective Solution

$1,000+

< $25 / hr

1,000 - 9,999

Los Angeles, CA

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Call Center Services

75% Answering services

60% Other

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Hire Live Support Inc

$1,000+

< $25 / hr

50 - 249

Cerritos, CA

Ability to deliver

6.1/40.0

0/20 Reviews

0/10 Clients & Experience

6.1/10 Market Presence

Service focus

20% Call Center Services

33% Answering services

80% Other

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ConnectPeak

$1,000+

< $25 / hr

50 - 249

Los Angeles, CA

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Call Center Services

40% Answering services

80% Other

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UP Creative, Inc.

$5,000+

$100 - $149 / hr

2 - 9

Long Beach, CA

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

10% Call Center Services

100% Answering services

90% Other

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Alert Communications

$1,000+

$50 - $99 / hr

250 - 999

Camarillo, CA

Ability to deliver

20.4/40.0

9.6/20 Reviews

4.2/10 Clients & Experience

6.7/10 Market Presence

Service focus

25% Call Center Services

50% Answering services

75% Other

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transcosmos

$1,000+

< $25 / hr

10,000+

Gardena, CA

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

25% Call Center Services

40% Answering services

75% Other

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Top Answering Service for Consumer Goods in Los Angeles

Best Answering Services Companies for Consumer Goods in Los Angeles

Reviews mention Open to feedback

Answering & Directing Calls for Real Estate Brokerage Firm

Reviews mention Flexible

Call Center Services for Medical Staffing and Recruiting Co.

Reviews mention Professional

Answering Services for Marketing Company

Reviews mention Communicative

Call Center Services for Medical Staffing and Recruiting Co.

Reviews mention Exceptional results

BPO Services for Telecommuniactions & IT Services Company

Reviews mention Team players

Call Center Services for Call Center Outsourcing Firm

Reviews mention Flexible

Customer Service BPO for Remote Monitoring Company

Reviews mention Exceptional performance

Customer & Ticket Support Services for Beauty Tech Company

Reviews mention High-quality work

Call Center Services for Automotive Company

Reviews mention Timely

Call Center Services for Automotive Company

Call Center Services for Automotive Company

Get closer to kicking off your next project today

Best Answering Services Companies for Consumer Goods in Los Angeles

Latest Answering Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps