# Top Sales Outsourcing Companies in Brazil Recommended Sales Outsourcing companies in Brazil include TDCX, Combine Global Recruitment, Hounders, Labora, Techsho, Customer Umbrella, Paulo Leads, Receita Previsível Appointment Setting, BYG Advantage, Central 24 Hours. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Sales Outsourcing Companies in Brazil Ratings Updated: Aug 4, 2026 ### [TDCX](https://clutch.co/profile/tdcx) #### 4.8 out of 5 star rating (12 reviews) - $100,000+ minimum project size - 10,000+ employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Content Moderation Services - 50% Customer Service Outsourcing - 10% Business Consulting - 20% Sales Outsourcing #### Company description TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency. [Visit Website](https://www.tdcx.com/?utm_source=clutch&utm_medium=referral&utm_campaign=GLOBAL_B2B_ClutchProfile) #### Experience in 8 industries TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) ##### Hospitality & leisure Experience TDCX has garnered positive feedback from clients in the Hospitality & leisure industry, highlighting their expertise in quality evaluations and omni-channel support. Clients appreciate their agility, creative problem-solving, and commitment to exceptional customer experience. The company is recognized for their effective communication and responsive service, enabling clients to focus on complex projects. Overall, TDCX's strengths in operational efficiency and reliable support make them a strong contender for businesses in the Hospitality & leisure sector seeking a capable partner. - 2 reviews for hospitality & leisure industry - 2 reviews are 5 stars - Unknown avg. project cost - Call Center Services for Online Lodging Marketplace (5.0/5, Mar 11, 2022): TDCX provides call center services for an online lodging marketplace. They are expected to sustainably support their English business globally.  [Read Full Review](https://clutch.co/go-to-review/tdcx/13103) - BPO Services for Tech Company (5.0/5, May 25, 2022): TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations. [Read Full Review](https://clutch.co/go-to-review/tdcx/20309) ##### Social Networking Experience TDCX has demonstrated strong expertise in providing 24/7 global English support for social media advertisers, showcasing their ability to handle rapid growth and adapt to changing needs. Clients appreciate their collaborative partnership approach, quick problem resolution, and insightful analytics. Overall, the sentiment is positive, highlighting TDCX's strengths in scalability, premium service quality, and responsiveness, making them a strong candidate for businesses in the Social Networking industry seeking reliable support solutions. - 1 review for social networking industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Global Social Media Company (5.0/5, May 17, 2022): TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email. [Read Full Review](https://clutch.co/go-to-review/tdcx/19303) ##### Financial services Experience TDCX has demonstrated significant expertise in the Financial services industry, particularly in customer service, account security, and risk assessments for a major Fintech company. Clients commend TDCX for their strong operational performance, insightful analyses, and effective collaboration. Their commitment to transparency fosters trust and enhances operational efficiency. Overall, TDCX is viewed as a strong partner capable of delivering scalable and quality solutions, making them a suitable choice for businesses seeking to enhance their financial service operations. - 1 review for financial services industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Customer Service, Security & Risk Assessment for Fintech Co (5.0/5, Apr 28, 2022): TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels. [Read Full Review](https://clutch.co/go-to-review/tdcx/16961) ##### Food & Beverages Experience TDCX has demonstrated significant expertise in the Food & Beverages sector by enhancing customer experience through their flexible and adaptive customer service solutions. Clients have noted a marked improvement in customer satisfaction, highlighting their effective training programs and timely recruitment of skilled representatives. Overall sentiment reflects a strong capability to meet the specific demands of the industry, making TDCX a viable partner for businesses seeking to elevate their customer engagement and service excellence. - 1 review for food & beverages industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Premium Coffee Brand (5.0/5, Apr 24, 2022): TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services. [Read Full Review](https://clutch.co/go-to-review/tdcx/16599) ##### Software Experience TDCX demonstrates extensive expertise in the Software industry, particularly in advertising support operations for major social media platforms. Clients commend their ability to scale services while maintaining high quality and operational efficiency, achieving industry-leading customer satisfaction. Their strong presence in the APAC region and commitment to training and quality assurance further enhance their reliability. However, some feedback suggests a need for deeper industry vertical expertise, indicating potential for growth in specialized areas. - 1 review for software industry - Unknown avg. project cost - BPO Services for Social Media Platform (4.0/5, Apr 14, 2022): TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support. [Read Full Review](https://clutch.co/go-to-review/tdcx/15930) ##### Consumer Products Experience TDCX has received positive feedback from clients in the Consumer Products sector, particularly in the luxury e-commerce space. The company demonstrates expertise in customer service, achieving service quality on par with internal teams and ensuring seamless communication. Clients appreciate TDCX's hands-on approach and service-oriented mentality, which fosters a strong partnership. Their effective training and onboarding processes further enhance operational efficiency. Overall, TDCX is well-suited for businesses seeking reliable customer service solutions in the Consumer Products industry. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Luxury E-Commerce Company (5.0/5, Apr 8, 2022): TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service. [Read Full Review](https://clutch.co/go-to-review/tdcx/2622) ##### Retail Experience TDCX has received positive feedback from clients in the Retail industry, particularly praising their expertise in customer experience management. Clients highlighted TDCX's dedication, flexibility, and commitment to collaborative growth. Their ability to adapt to changing business needs and establish effective communication channels has facilitated seamless operations. Overall, TDCX is recognized for its strong leadership, accountability, and organized approach, making it a suitable partner for Retail businesses seeking reliable support in customer service. - 1 review for retail industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - BPO Services for E-Commerce Company (5.0/5, Mar 31, 2022): TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets. [Read Full Review](https://clutch.co/go-to-review/tdcx/14762) ##### IT Services Experience TDCX has garnered positive feedback in the IT Services industry for its expertise in customer support and operational management. Clients commend their multilingual capabilities and strong problem-solving skills, noting significant improvements in customer satisfaction and operational efficiency. The company's proactive approach and ability to scale talent to meet client needs have been highlighted as key strengths. Overall, TDCX is viewed as a reliable partner capable of delivering exceptional results in customer experience and support. - 2 reviews for it services industry - 2 reviews are 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Center Services for Tech Company (5.0/5, Jun 16, 2021): TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads.  [Read Full Review](https://clutch.co/go-to-review/tdcx/56670) - Call Center Services for Global Tech Company (5.0/5, Jun 25, 2021): For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels. [Read Full Review](https://clutch.co/go-to-review/tdcx/64894) #### 4.7 out of 5.0 rating for cost What Clients Have Said Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) - $1,000,000 to $9,999,999 (2 reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Completed projects in 4 countries - Germany (1 projects) - Singapore (7 projects) - Spain (1 projects) - United States (1 projects) This provider is available in 32 time zones: - Near East Time (NET) - Middle East Time (MET) - China Taiwan Time (CTT) - Brazil Eastern Time (BET) - Greenwich Mean Time (GMT) - India Standard Time (IST) - Japan Standard Time (JST) - Midway Islands Time (MIT) - Central African Time (CAT) - Eastern African Time (EAT) - Hawaii Standard Time (HST) - Pakistan Lahore Time (PLT) - Alaska Standard Time (AKST) - Central European Time (CET) - Central Standard Time (CST) - Eastern European Time (EET) - Eastern Standard Time (EST) - Pacific Standard Time (PST) - Phoenix Standard Time (PNT) - Solomon Standard Time (SST) - Vietnam Standard Time (VST) - Australia Central Time (ACT) - Australia Eastern Time (AET) - Mountain Standard Time (MST) - Argentina Standard Time (AGT) - Bangladesh Standard Time (BST) - Canada Newfoundland Time (CNT) - New Zealand Standard Time (NST) - Universal Coordinated Time (UTC) - (Arabic) Egypt Standard Time (ART) - Indiana Eastern Standard Time (IET) - Puerto Rico and US Virgin Islands Time (PRT) [View Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) #### 1% of employees work in São Paulo office São Paulo, Brazil Avenida Paulista 1374 – 6th floor, Bela Vista 101 - 150 employees [See All Locations (18)](https://clutch.co/profile/tdcx#location) --- ### [Combine Global Recruitment](https://clutch.co/profile/combine-global-recruitment) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Customer Service Outsourcing - 10% Executive Search - 15% HR Outsourcing - 30% Recruiting - 10% Recruitment Process Outsourcing - 10% Sales Outsourcing - 15% Staffing #### Company description Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive. [Visit Website](https://combinegr.com/) #### Transparent The sentiment regarding transparency in Combine Global Recruitment's service is highly positive. Clients appreciated the thorough and detailed candidate data provided, which facilitated informed decision-making. Additionally, the fluid and constructive communication between teams was highlighted, allowing for expedited project completion. One client noted the company's ability to understand their core business needs, contributing to assertive and rapid results. Overall, the feedback reflects a strong commitment to transparency and effective collaboration. #### Experience in 1 industry Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions. [Read All Reviews](https://clutch.co/profile/combine-global-recruitment?verified=true#reviews) ##### Logistics & Supply Chain Experience Combine Global Recruitment demonstrates significant expertise in the Logistics & Supply Chain industry, particularly in structuring management teams for fast-growing companies. Clients praise their holistic approach and ability to provide comprehensive candidate data, which enhances decision-making. The seamless communication and proactive engagement from their team contribute to efficient workflows. Overall, feedback reflects strong satisfaction with their strategic impact and the ability to meet aggressive market demands, making them a suitable partner for companies in this sector. - 1 review for logistics & supply chain industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - HR Services for Digital Freight Forwarding Company (5.0/5, Jul 20, 2022): Combine Global Recruitment provided HR services for a digital freight forwarder. They helped scale the client's fast-growing company, including the recruitment and restructuring of their team. [Read Full Review](https://clutch.co/go-to-review/combine-global-recruitment/150857) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value. [Read All Reviews](https://clutch.co/profile/combine-global-recruitment?verified=true#reviews) - $10,000 to $49,000 (1 reviews) #### Very responsive Combine Global Recruitment is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. --- ### [Hounders](https://clutch.co/profile/hounders) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Porto Alegre, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 10% Email Marketing - 10% Business Consulting - 10% Market Research - 10% Marketing Strategy - 30% Sales Outsourcing #### Company description Hounders is a lead generation and sales consulting company specializing in outbound email-based strategies. They effectively doubled the number of qualified leads for a SaaS CRM client in Brazil, with 100% of the feedback being positive. The client appreciated Hounders' strategic approach and effective communication, highlighting their potential for further expansion into multi-channel lead generation. [Visit Website](https://hounders.co/) #### Experience in 1 industry Hounders has demonstrated expertise in the Software industry, particularly in SaaS CRM for retail. Clients appreciate their effective outbound lead generation strategies and sales consulting, resulting in significant growth in qualified leads. Overall sentiment reflects strong satisfaction with their collaborative approach and impactful results, positioning Hounders as a suitable partner for businesses seeking to enhance sales strategies in the tech sector. [Read All Reviews](https://clutch.co/profile/hounders?verified=true#reviews) ##### Software Experience Hounders has demonstrated notable expertise in enhancing sales strategies for software companies, particularly in lead generation. Clients have reported significant improvements, such as doubling qualified leads amidst challenging circumstances. The agency's proactive approach, including personalized consultations and effective communication, has been praised. Overall, Hounders is recognized for its impactful contributions to client growth in the software industry, making it a strong candidate for businesses seeking to optimize their sales processes. - 1 review for software industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation for CRM SaaS Company (5.0/5, Aug 30, 2021): Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email and phone.  [Read Full Review](https://clutch.co/go-to-review/hounders/120493) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed satisfaction with Hounders' pricing and value for money, noting a significant increase in qualified leads as a result of their services. One CEO highlighted the effectiveness of Hounders' outbound lead generation strategy, stating it doubled their qualified leads despite pandemic challenges. The initial no-cost analysis provided by Hounders was also appreciated, as it led to a successful partnership. Overall, the sentiment reflects a strong perception of value relative to the costs incurred. [Read All Reviews](https://clutch.co/profile/hounders?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [Labora](https://clutch.co/profile/labora) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - 10 - 49 employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 50% Sales Outsourcing #### Company description Labora is a Sales Outsourcing Solutions provider that specializes in Sales BPO and Sales Support Services. The company is praised for its exceptional project management and responsiveness, with 100% of reviewers highlighting their impressive response time and commitment to client needs. One area for potential improvement noted by clients is their integration of AI technology. [Visit Website](http://www.labora.tech) #### Timely Labora has received positive feedback regarding their timeliness in project delivery. A client noted that 'most of their deliveries were on time' and praised their 'amazing response time.' The overall sentiment reflects satisfaction with Labora's ability to meet deadlines and respond promptly to client needs, indicating a reliable partnership for project execution. #### 1 review mentions Sales Outsourcing Sales Outsourcing for Travel Booking Platform 5.0/5 — Labora conducted a business process outsourcing campaign for a travel booking platform. The goal was to secure influencers through the campaign and connect them with travelers. - 1 of 1 Sales Outsourcing reviews are 5 stars - $50,000 – $199,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/labora/289137) #### Experience in 1 industry Labora has demonstrated expertise primarily in the Information Technology sector, particularly in Business Process Outsourcing for travel-related platforms. Clients appreciate their prompt communication and commitment to project success, leading to increased influencer engagement. Overall sentiment in this sector is positive, highlighting Labora's strengths in collaboration and responsiveness. Potential clients in the travel and technology industries may find Labora an excellent fit for their projects. [Read All Reviews](https://clutch.co/profile/labora?verified=true#reviews) ##### Information technology Experience Labora demonstrates strong expertise in the Information Technology industry, particularly in Business Process Outsourcing (BPO) and influencer connectivity. Clients commend their prompt communication, timely project delivery, and a genuine commitment to project success. Measurable outcomes, such as increased influencer engagement, highlight their impactful contributions. However, there is room for improvement in integrating advanced technologies like AI. Overall, Labora is a reliable choice for businesses seeking innovative IT solutions. - 1 review for information technology industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Sales Outsourcing for Travel Booking Platform (5.0/5, May 16, 2024): Labora conducted a business process outsourcing campaign for a travel booking platform. The goal was to secure influencers through the campaign and connect them with travelers. [Read Full Review](https://clutch.co/go-to-review/labora/289137) #### 4.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed satisfaction with Labora's cost-effectiveness and overall value for money. One client noted that Labora's response time was exceptional, contributing to a smooth project management experience, and highlighted the company's genuine care for their project. Additionally, the successful increase in the number of influencers acquired underscored the positive return on investment. Overall, the sentiment reflects a strong appreciation for Labora's pricing relative to the quality of service provided. [Read All Reviews](https://clutch.co/profile/labora?verified=true#reviews) - $50,000 to $199,999 (1 reviews) --- ### [Techsho](https://clutch.co/profile/techsho) #### 4.8 out of 5 star rating (5 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Rio de Janeiro, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% Customer Service Outsourcing - 10% Digital Strategy - 10% Email Marketing - 20% Sales Outsourcing - 10% Social Media Marketing - 20% Translation #### Company description Techsho is a Sales Outsourcing Solutions company specializing in enhancing lead generation and market expansion for real estate agencies. Reviewers highlight their commitment, reliability, and cost-effectiveness, with a 15% campaign response rate and a 40% reduction in prospecting time. The company excels in delivering quality, pre-qualified prospects, evidenced by closing deals worth AED 12,000,000. [Visit Website](https://techshosolutions.com/) #### Reliable Clients consistently praised Techsho for their reliability and commitment throughout the project. One CEO highlighted their adaptability and smooth project management, stating that Techsho delivered significant results while maintaining effective communication. The client emphasized that Techsho's rigorous lead qualification process ensured they focused on serious buyers, enhancing their overall efficiency. The feedback reflects a strong overall sentiment of reliability, with clients recommending Techsho for its dependable service and value. #### 1 review mentions Sales Outsourcing Sales Outsourcing Services for Real Estate Agency 4.5/5 — Techsho provides lead generation services for a real estate agency. The team has built a targeted database, reached out to potential leads through different channels, and filtered leads based on capacity. - 0 of 1 Sales Outsourcing reviews are 5 stars - 1 new review for Sales Outsourcing in past 6 months - Unknown avg. project cost [Read Full Review](https://clutch.co/go-to-review/techsho/395756) #### Experience in 1 industry Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies. [Read All Reviews](https://clutch.co/profile/techsho?verified=true#reviews) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth. [Read All Reviews](https://clutch.co/profile/techsho?verified=true#reviews) --- ### [Customer Umbrella](https://clutch.co/profile/customer-umbrella) #### 5 out of 5 star rating (20 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 10% Content Moderation Services - 10% Customer Service Outsourcing - 10% Data Annotation Services - 10% Employer of Record (EOR) Services - 10% PEO/Employee Leasing - 10% Recruiting - 10% Sales Outsourcing - 10% Staffing #### Company description Customer Umbrella is a versatile customer support and development service provider, offering services such as software development, customer support, and content moderation. The company is praised for its seamless integration, high-quality deliverables, and exceptional project management. Reviewers highlight a 100% positive feedback rate, often emphasizing their responsive communication, adept problem-solving skills, and alignment with company values. Customer Umbrella consistently exceeds expectations, fostering strong partnerships. [Visit Website](https://www.customerumbrella.com) #### Accommodating Clients consistently praise Customer Umbrella for their accommodating nature, highlighting their proactive approach to meeting specific needs. One client noted their ability to adapt strategies based on evolving requirements, stating, 'when we had new requests or changes, they were all ears.' Another emphasized their seamless integration, describing Customer Umbrella as an 'extension of our own team.' Overall, feedback reflects a strong sentiment of satisfaction with their flexibility and commitment to client success. - Customer Support Outsourcing for Game Development Company (5.0/5, Aug 23, 2023): Their project management was spot-on. Always on time, and when we had new requests or changes, they were all ears, adapting their strategy to match our game releases. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/227683) #### Experience in 6 industries Customer Umbrella has demonstrated versatility across various industries, including Gambling, Gaming, Manufacturing, Utilities, Retail, and Healthcare. Feedback highlights their strengths in improving customer support efficiency, enhancing operational workflows, and delivering tailored solutions. The overall sentiment is highly positive, with clients praising their adaptability, professionalism, and integration into existing teams. Potential clients in these sectors can expect exceptional service and impactful collaboration when engaging with Customer Umbrella. [Read All Reviews](https://clutch.co/profile/customer-umbrella?verified=true#reviews) ##### Gaming Experience Customer Umbrella has received positive feedback from gaming industry clients for their exceptional customer support solutions, which enhance player satisfaction and engagement. Clients commend their attention to detail, effective communication, and ability to integrate seamlessly into existing workflows. The company's expertise in managing high-volume requests has led to improved response times and significant cost savings. Overall, their commitment to providing personalized and responsive support makes them a strong candidate for companies seeking to elevate their player experience. - 4 reviews for gaming industry - 4 reviews are 5 stars - Less than $10,000 avg. project cost - Customer Support for Game Development Company (5.0/5, Jan 20, 2023): Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/177049) - Customer Support Outsourcing for Game Development Company (5.0/5, Aug 23, 2023): Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live chat). [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/227683) - Back Office Outsourcing for Gaming Company (5.0/5, Feb 9, 2024): Customer Umbrella provides ongoing call center services for a gaming company. The team handles outbound calls, live chat, and email support. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/267657) - Customer Support Services for Gaming Machines Company (5.0/5, Feb 17, 2024): Customer Umbrella provides customer support services for a gaming machines company. The team has created a strategy that addresses the client’s outbound calls, live chat support, and email management needs. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/269503) ##### Design Experience Customer Umbrella has demonstrated exceptional expertise in content moderation within the design industry, ensuring compliance with safety regulations for a digital platform focused on user-generated content. Clients commend their professionalism, proactive problem-solving, and seamless integration with existing systems, which significantly improved user safety and experience. Overall, the positive sentiment reflects their commitment to high-quality service and attention to detail, making them a strong candidate for businesses seeking reliable design support. - 1 review for design industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Support for Photo Organization Platform (5.0/5, Mar 1, 2024): Customer Umbrella provided back office support for a photo organization platform. The team was responsible for customer service, safety training sessions, and CMS integration for user-generated content management. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/272547) ##### Healthcare Experience Customer Umbrella has demonstrated significant expertise in enhancing operational efficiency within the Healthcare industry. Feedback from clients highlights their professionalism, effective communication, and adaptability, which collectively streamline appointment scheduling and patient interactions. Their commitment to high service standards has led to measurable improvements in workload management and stress reduction. Overall, Customer Umbrella is well-regarded for its impactful contributions and could be a valuable partner for businesses seeking to optimize healthcare operations. - 1 review for healthcare industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for Healthcare Company (5.0/5, Feb 5, 2024): Customer Umbrella provides call center services for a healthcare company. The team is responsible for answering phone inquiries and scheduling appointments, and they tailor scripts based on the client's needs. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/266408) ##### Software Experience Customer Umbrella has demonstrated significant expertise in the software industry, providing high-quality development teams that seamlessly integrate with clients' operations. Their strengths include timely delivery, effective communication, and a strong alignment with client goals, leading to impressive project outcomes such as improved sprint velocity and early product releases. Clients commend their flexibility and cultural fit, highlighting the company's commitment to delivering value and fostering collaboration. Overall, Customer Umbrella is well-suited for businesses seeking reliable software development partners. - 1 review for software industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Dev Staff Augmentation for Salesforce Consultancy (5.0/5, Jun 24, 2025): Customer Umbrella augmented the development team of a Salesforce consultancy. The team worked on frontend and backend development, CI/CD pipeline optimization, UI component creation, and API integration. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/384625) ##### Gambling Experience Customer Umbrella has demonstrated substantial expertise in enhancing customer support for the gambling industry, specifically in online sports betting and casino services. Clients commend their exceptional professionalism and commitment to delivering outstanding service, leading to increased support efficiency and positive user feedback. Their ability to seamlessly integrate into existing systems and provide tailored support solutions positions them as a valuable partner for companies seeking to improve customer experiences in the gambling sector. - 1 review for gambling industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Customer Support Services for Sports Betting & Gambling Firm (5.0/5, Mar 3, 2024): Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email inquiries. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/272817) ##### Manufacturing Experience Customer Umbrella has demonstrated exceptional expertise in enhancing operational efficiencies within the Manufacturing industry, particularly in electronics. Clients have praised their multilingual support and proactive communication strategies, which significantly improved scheduling accuracy and customer satisfaction. Their commitment to understanding client needs and seamless integration with existing workflows has resulted in tangible improvements, making them a strong candidate for manufacturing businesses seeking reliable service enhancement and operational support. - 1 review for manufacturing industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Outsourcing for Electronics Manufacturer (5.0/5, Feb 28, 2024): Customer Umbrella managed outbound phone calls and emails in seven languages for an electronics manufacturer. This included evaluating and integrating with the client's workflows and arranging hardware pickups. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/271938) ##### Retail Experience Customer Umbrella has demonstrated exceptional expertise in the Retail industry, particularly in streamlining back-office operations and enhancing customer service for clients like Amethyst Home. Their customized and thorough approach led to measurable improvements in response times and customer satisfaction. Clients appreciate their seamless integration into existing teams, proactive problem-solving, and commitment to excellence, positioning Customer Umbrella as a valuable partner for Retail businesses seeking operational efficiency and enhanced customer experiences. - 1 review for retail industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Support for Furniture & Home Decor Company (5.0/5, Feb 7, 2024): Customer Umbrella provides ongoing back office support for a furniture and home decor company, including live chat support, email inquiry management, and product page content development. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/267071) ##### Utilities Experience Customer Umbrella has garnered positive feedback in the Utilities sector, particularly for their adept handling of seasonal call overflow, which has led to ongoing partnerships. Clients appreciate their effective training and quality monitoring, which ensures consistent service quality. Their ability to quickly adapt and find skilled operators has been noted as a key strength, making them a suitable choice for businesses looking for reliable customer support solutions within the Utilities industry. - 1 review for utilities industry - Less than $10,000 avg. project cost - Call Center Services for Software Automation Company (4.5/5, Apr 15, 2021): To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries.  [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/125873) #### Completed projects in 5 countries - Canada (1 projects) - Cyprus (2 projects) - Germany (2 projects) - United States (5 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/customer-umbrella?verified=true#reviews) #### 11% of employees work in São Paulo office São Paulo, Brazil Av. Paulista Bela Vista 50 - 75 employees +359885379385 [See All Locations (5)](https://clutch.co/profile/customer-umbrella#location) --- ### [Paulo Leads](https://clutch.co/profile/paulo-leads) #### 4 out of 5 star rating (1 reviews) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Valinhos, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% AI Agents - 10% AI Consulting - 10% AI Development - 30% BI & Big Data Consulting & SI - 10% Generative AI - 30% Sales Outsourcing #### Company description Paulo Leads is a technology and commercial intelligence firm that architects AI-driven customer acquisition infrastructures. Specializing in high-ticket markets with long sales cycles—such as real estate, property development, and corporate B2B—the company replaces high-cost paid traffic with deterministic, data-backed commercial ecosystems. Powered by proprietary architecture, the platform leverages massive public data enrichment, georeferenced customer localization, and autonomous conversational AI (LLM/RAG integration) to respond to buyer intent in real-time. By automating lead qualification, algorithmic distribution, and systematic follow-ups, Paulo Leads eliminates dirty data, ensures pipeline predictability, and systematically reduces Customer Acquisition Costs (CAC) by up to 50% for its enterprise partners. [Visit Website](https://pauloleads.com.br/) --- ### [Receita Previsível Appointment Setting](https://clutch.co/profile/receita-previs-vel-appointment-setting) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Ribeirão Preto, SP, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% Account-Based Marketing - 20% Demand Generation Marketing - 20% Market Research - 40% Sales Outsourcing #### Company description Sales Outsourcing company Receita Previsível Appointment Setting was founded in 2023. The small team provides Sales Outsourcing and Market Research. [Visit Website](https://receitaprevisivelagendas.com) --- ### [BYG Advantage](https://clutch.co/profile/byg-advantage) - $100,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Marketing Strategy - 70% Sales Outsourcing #### Company description BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy. [Visit Website](https://www.bygadvantage.com/) #### 3% of employees work in Sao Paulo office Sao Paulo, Brazil Av. Eng. L. C. Berrini 105 - Suite 1014 CEP 1 employees +1 (845) 770-7526 [See All Locations (8)](https://clutch.co/profile/byg-advantage#location) --- ### [Central 24 Hours](https://clutch.co/profile/central-24-hours) - 250 - 999 employees - Barra da Tijuca, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 10% Customer Service Outsourcing - 20% Digital Strategy - 20% IT Strategy Consulting - 10% Sales Outsourcing #### Company description Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy. [Visit Website](https://www.central24horas.com.br/) --- ### [POLO Telecom](https://clutch.co/profile/polo-telecom) - 10 - 49 employees - Manaus, Brazil #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing. [Visit Website](https://www.polotelecom.com.br/) --- ### [QualityCalls Lead Generation](https://clutch.co/profile/qualitycalls-lead-generation) - 250 - 999 employees - Fortaleza, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 20% Customer Service Outsourcing - 20% Market Research - 20% Sales Outsourcing #### Company description Launched in 2012, QualityCalls Lead Generation is a telephone answering service. Their team focuses on Call Center Services and Market Research. [Visit Website](http://www.qualitycalls.biz/) #### 50% of employees work in Fortaleza office Fortaleza, Brazil Avenida Desembargador Colombo de Sousa 890 CEP 60 301 - 400 employees +55 85 8623 1450 [See All Locations (2)](https://clutch.co/profile/qualitycalls-lead-generation#location) --- ### [Vermont XCenter](https://clutch.co/profile/vermont-xcenter) - 250 - 999 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 10% IT Strategy Consulting - 10% Business Consulting - 40% Sales Outsourcing #### Company description Vermont XCenter, a midsize answering service company, is based in Sao Paulo, Brazil. Their services include Call Center Services and Sales Outsourcing. [Visit Website](https://www.vermont.com.br//) --- ### [AG Call Center](https://clutch.co/profile/ag-call-center) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 30% Customer Service Outsourcing - 30% Sales Outsourcing #### Company description AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing. [Visit Website](https://agcallcenter.com.br/) --- ### [Com.unique Call Center](https://clutch.co/profile/comunique-call-center) - 10 - 49 employees - Vila Velha, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 30% Call Center Services - 25% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://comuniquecallcenter.com.br/) --- ### [Leadmedia](https://clutch.co/profile/leadmedia) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% CRM Consulting and SI - 20% Ecommerce Marketing - 20% Email Marketing - 20% Sales Outsourcing - 20% Pay Per Click #### Company description Small Email Marketing company Leadmedia, is headquartered in Sao Paulo, Brazil. Their services include Email Marketing and Pay Per Click. [Visit Website](https://www.leadmedia.com.br/) --- ### [Kindico Digital Marketing Agency Ltd](https://clutch.co/profile/kindico-digital-marketing-agency) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Affiliate Marketing - 50% Sales Outsourcing #### Company description Kindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing. [Visit Website](https://kindico.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. 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