# Top Call Center Services & Voice Services in Brazil Recommended Call Centers companies in Brazil include TDCX, Hounders, Labora, Combine Global Recruitment, Techsho, Altio BPO and Technology, Receita Previsível Appointment Setting, Central 24 Hours, Doctor Sac Contact Center, Cobrart. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Call Center Services & Voice Services in Brazil Ratings Updated: Jul 16, 2026 ### [TDCX](https://clutch.co/profile/tdcx) #### 4.8 out of 5 star rating (12 reviews) - $100,000+ minimum project size - 10,000+ employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Content Moderation Services - 50% Customer Service Outsourcing - 10% Business Consulting - 20% Sales Outsourcing #### Company description TDCX is a distinguished provider of Contact Center Services, excelling in Customer Support Services and managing both Inbound and Outbound Call Centers. With a 95% satisfaction rate, clients commend TDCX for their scalable solutions, proactive approach, and exceptional customer care capabilities. Over 80% of reviewers highlight their effective project management and seamless integration into existing operations. [Visit Website](https://www.tdcx.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=br-call-centers) #### High-quality work Clients consistently commend TDCX for delivering high-quality work, demonstrating exceptional efficiency and actionable insights. One client highlighted their team's 'extremely high performing' capabilities in risk assessments, while another noted a 'rapid reduction in cost per case' alongside 'industry-leading CSAT.' TDCX's ability to scale operations without compromising service quality was frequently mentioned, with clients appreciating their commitment to customer experience and proactive support, which has led to improved satisfaction ratings. - Customer Service, Security & Risk Assessment for Fintech Co (5.0/5, Apr 28, 2022): Our teams with TDCX, specifically under my direction, are extremely high performing in terms of efficiency and quality for human based risk assessments. The TDCX team provide deeply insightful and actionable analysis on a regular basis to aid us in achieving our operational targets and business goals. [Read Full Review](https://clutch.co/go-to-review/tdcx/16961) - BPO Services for Social Media Platform (4.0/5, Apr 14, 2022): We are impressed with their ability to scale their services and at the same time maintain their quality of service. Great support functions like training, QA & WFM. [Read Full Review](https://clutch.co/go-to-review/tdcx/15930) - Call Center Services for Tech Company (5.0/5, Jun 16, 2021): TDCX delivers what they promise and exceeds results, even with difficult constraints. They ensure future success for our business by delivering an exceptional customer experience. This is completely in line with our values, including being customer-focused, even though we’re sales support and not post-sales support. [Read Full Review](https://clutch.co/go-to-review/tdcx/56670) #### 6 reviews mention Call Center Services Customer Deployment for Consumer Products Company 5.0/5 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. - 6 of 6 Call Center Services reviews are 5 stars - $1,000,000 – $9,999,999 avg. project cost [Read Full Review](https://clutch.co/go-to-review/tdcx/164043) #### 4.7 out of 5.0 rating for cost What Clients Have Said Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) - $1,000,000 to $9,999,999 (2 reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Completed projects in 4 countries - Germany (1 projects) - Singapore (7 projects) - Spain (1 projects) - United States (1 projects) This provider is available in 32 time zones: - Near East Time (NET) - Middle East Time (MET) - China Taiwan Time (CTT) - Brazil Eastern Time (BET) - Greenwich Mean Time (GMT) - India Standard Time (IST) - Japan Standard Time (JST) - Midway Islands Time (MIT) - Central African Time (CAT) - Eastern African Time (EAT) - Hawaii Standard Time (HST) - Pakistan Lahore Time (PLT) - Alaska Standard Time (AKST) - Central European Time (CET) - Central Standard Time (CST) - Eastern European Time (EET) - Eastern Standard Time (EST) - Pacific Standard Time (PST) - Phoenix Standard Time (PNT) - Solomon Standard Time (SST) - Vietnam Standard Time (VST) - Australia Central Time (ACT) - Australia Eastern Time (AET) - Mountain Standard Time (MST) - Argentina Standard Time (AGT) - Bangladesh Standard Time (BST) - Canada Newfoundland Time (CNT) - New Zealand Standard Time (NST) - Universal Coordinated Time (UTC) - (Arabic) Egypt Standard Time (ART) - Indiana Eastern Standard Time (IET) - Puerto Rico and US Virgin Islands Time (PRT) [View Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) --- ### [Hounders](https://clutch.co/profile/hounders) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Porto Alegre, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 10% Email Marketing - 10% Business Consulting - 10% Market Research - 10% Marketing Strategy - 30% Sales Outsourcing #### Company description Hounders is a company specializing in implementing outbound lead generation strategies and enhancing sales effectiveness, particularly through email and telephonic outreach. According to the reviews, they are highly effective, having doubled the number of qualified leads for a client. Approximately 100% of reviewers express satisfaction with their services, noting impressive workflow efficiency and a strong focus on customer acquisition strategies. [Visit Website](https://hounders.co/) #### 1 review mentions Call Center Services Lead Generation for CRM SaaS Company 5.0/5 — Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email and phone.  - 1 of 1 Call Center Services reviews are 5 stars - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/hounders/120493) #### Experience in 1 industry Hounders has demonstrated expertise in the Software industry, particularly in SaaS CRM for retail. Clients appreciate their effective outbound lead generation strategies and sales consulting, resulting in significant growth in qualified leads. Overall sentiment reflects strong satisfaction with their collaborative approach and impactful results, positioning Hounders as a suitable partner for businesses seeking to enhance sales strategies in the tech sector. [Read All Reviews](https://clutch.co/profile/hounders?verified=true#reviews) ##### Software Experience Hounders has demonstrated notable expertise in enhancing sales strategies for software companies, particularly in lead generation. Clients have reported significant improvements, such as doubling qualified leads amidst challenging circumstances. The agency's proactive approach, including personalized consultations and effective communication, has been praised. Overall, Hounders is recognized for its impactful contributions to client growth in the software industry, making it a strong candidate for businesses seeking to optimize their sales processes. - 1 review for software industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation for CRM SaaS Company (5.0/5, Aug 30, 2021): Hounders is the lead generation partner of a CRM SaaS company. They studied the client’s target market and sales processes, and they implemented a new customer acquisition strategy through email and phone.  [Read Full Review](https://clutch.co/go-to-review/hounders/120493) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed satisfaction with Hounders' pricing and value for money, noting a significant increase in qualified leads as a result of their services. One CEO highlighted the effectiveness of Hounders' outbound lead generation strategy, stating it doubled their qualified leads despite pandemic challenges. The initial no-cost analysis provided by Hounders was also appreciated, as it led to a successful partnership. Overall, the sentiment reflects a strong perception of value relative to the costs incurred. [Read All Reviews](https://clutch.co/profile/hounders?verified=true#reviews) - Less than $10,000 (1 reviews) --- ### [Labora](https://clutch.co/profile/labora) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - 10 - 49 employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 50% Sales Outsourcing #### Company description Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects. [Visit Website](http://www.labora.tech) #### Timely Labora has received positive feedback regarding their timeliness in project delivery. A client noted that 'most of their deliveries were on time' and praised their 'amazing response time.' The overall sentiment reflects satisfaction with Labora's ability to meet deadlines and respond promptly to client needs, indicating a reliable partnership for project execution. #### Experience in 1 industry Labora has demonstrated expertise primarily in the Information Technology sector, particularly in Business Process Outsourcing for travel-related platforms. Clients appreciate their prompt communication and commitment to project success, leading to increased influencer engagement. Overall sentiment in this sector is positive, highlighting Labora's strengths in collaboration and responsiveness. Potential clients in the travel and technology industries may find Labora an excellent fit for their projects. [Read All Reviews](https://clutch.co/profile/labora?verified=true#reviews) ##### Information technology Experience Labora demonstrates strong expertise in the Information Technology industry, particularly in Business Process Outsourcing (BPO) and influencer connectivity. Clients commend their prompt communication, timely project delivery, and a genuine commitment to project success. Measurable outcomes, such as increased influencer engagement, highlight their impactful contributions. However, there is room for improvement in integrating advanced technologies like AI. Overall, Labora is a reliable choice for businesses seeking innovative IT solutions. - 1 review for information technology industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Sales Outsourcing for Travel Booking Platform (5.0/5, May 16, 2024): Labora conducted a business process outsourcing campaign for a travel booking platform. The goal was to secure influencers through the campaign and connect them with travelers. [Read Full Review](https://clutch.co/go-to-review/labora/289137) #### 4.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed satisfaction with Labora's cost-effectiveness and overall value for money. One client noted that Labora's response time was exceptional, contributing to a smooth project management experience, and highlighted the company's genuine care for their project. Additionally, the successful increase in the number of influencers acquired underscored the positive return on investment. Overall, the sentiment reflects a strong appreciation for Labora's pricing relative to the quality of service provided. [Read All Reviews](https://clutch.co/profile/labora?verified=true#reviews) - $50,000 to $199,999 (1 reviews) --- ### [Combine Global Recruitment](https://clutch.co/profile/combine-global-recruitment) #### 5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Customer Service Outsourcing - 10% Executive Search - 15% HR Outsourcing - 30% Recruiting - 10% Recruitment Process Outsourcing - 10% Sales Outsourcing - 15% Staffing #### Company description Combine Global Recruitment specializes in structuring management teams for fast-growing companies and creating efficient organizational structures. Their reviews highlight a seamless workflow with prompt, constructive communication, and comprehensive candidate data, facilitating informed decision-making. The feedback is overwhelmingly positive, with clients praising their strategic approach and effectiveness in meeting ambitious growth objectives. The company's ability to quickly grasp core business needs is particularly impressive. [Visit Website](https://combinegr.com/) #### Timely Clients have expressed positive sentiments regarding Combine Global Recruitment's timeliness. One client noted that the workflow was 'very fast, fluid, and constructive,' allowing for expedited processes and early results. Additionally, the prompt access to project professionals facilitated efficient decision-making. The overall feedback suggests that Combine is effective in delivering timely services, meeting the urgent demands of fast-growing organizations. #### Experience in 1 industry Combine Global Recruitment has demonstrated expertise in the Logistics & Supply Chain sector, particularly with fast-growing companies like Nowports. Feedback highlights their strategic approach to building effective teams and company culture, resulting in solid organizational structures and quality candidate pipelines. Clients commend their ability to provide comprehensive data for decision-making and effective communication throughout the engagement. Overall, sentiment in this industry is highly positive, indicating a strong fit for organizations seeking robust recruitment solutions. [Read All Reviews](https://clutch.co/profile/combine-global-recruitment?verified=true#reviews) ##### Logistics & Supply Chain Experience Combine Global Recruitment demonstrates significant expertise in the Logistics & Supply Chain industry, particularly in structuring management teams for fast-growing companies. Clients praise their holistic approach and ability to provide comprehensive candidate data, which enhances decision-making. The seamless communication and proactive engagement from their team contribute to efficient workflows. Overall, feedback reflects strong satisfaction with their strategic impact and the ability to meet aggressive market demands, making them a suitable partner for companies in this sector. - 1 review for logistics & supply chain industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - HR Services for Digital Freight Forwarding Company (5.0/5, Jul 20, 2022): Combine Global Recruitment provided HR services for a digital freight forwarder. They helped scale the client's fast-growing company, including the recruitment and restructuring of their team. [Read Full Review](https://clutch.co/go-to-review/combine-global-recruitment/150857) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have praised Combine Global Recruitment for their holistic approach and strategic insights, which are perceived as valuable in meeting fast growth demands. One client noted the comprehensive candidate data provided, aiding in informed decision-making. Overall, the sentiment reflects satisfaction with the cost-to-value ratio, highlighting that the service's quality justifies the investment. The direct involvement of senior leadership, such as the CEO, was also appreciated, enhancing the perceived value. [Read All Reviews](https://clutch.co/profile/combine-global-recruitment?verified=true#reviews) - $10,000 to $49,000 (1 reviews) #### Very responsive Combine Global Recruitment is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. --- ### [Techsho](https://clutch.co/profile/techsho) #### 4.8 out of 5 star rating (5 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 2 - 9 employees - Rio de Janeiro, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% Customer Service Outsourcing - 10% Digital Strategy - 10% Email Marketing - 20% Sales Outsourcing - 10% Social Media Marketing - 20% Translation #### Company description Techsho is a premier provider of Contact Center Services specializing in customer support and telemarketing for real estate agencies. The company receives overwhelmingly positive feedback, with clients praising their commitment, reliability, and cost-effectiveness. Approximately 60% of reviews highlight their effective lead qualification and campaign management, which significantly increases sales team efficiency and expands market reach. Techsho's adaptable strategy has notably improved appointment bookings and conversions. [Visit Website](https://techshosolutions.com/) #### Great project management Clients consistently praise Techsho for their excellent project management, noting their adaptability and smooth execution. One CEO highlighted the team's ability to deliver quality, pre-qualified leads while providing detailed weekly and monthly reports, which enhanced transparency. The review emphasized the effective communication and commitment displayed throughout the project, contributing to a significant reduction in prospecting time and impressive appointment booking rates. #### 1 review mentions Call Center Services Sales Outsourcing Services for Real Estate Agency 4.5/5 — Techsho provides lead generation services for a real estate agency. The team has built a targeted database, reached out to potential leads through different channels, and filtered leads based on capacity. - 0 of 1 Call Center Services reviews are 5 stars - 1 new review for Call Center Services in past 6 months - Unknown avg. project cost [Read Full Review](https://clutch.co/go-to-review/techsho/395756) #### Experience in 1 industry Techsho has demonstrated significant expertise in the real estate sector, particularly in luxury and off-plan properties. Clients commend their ability to enhance lead quality and expand market reach, achieving measurable success in lead generation and appointment bookings. The overall sentiment from real estate professionals highlights Techsho's reliability, strategic approach, and adaptability. This provider is well-suited for real estate businesses seeking targeted marketing solutions and improved sales efficiencies. [Read All Reviews](https://clutch.co/profile/techsho?verified=true#reviews) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed a positive sentiment regarding Techsho's pricing and value for money, noting that their services fit within budget while delivering strong results. One CEO highlighted the 'good value for cost' and emphasized their commitment to providing quality leads, resulting in significant increases in booked appointments and closed deals. Overall, Techsho is recognized for its cost-effectiveness and reliability, making it a recommended choice for businesses seeking growth. [Read All Reviews](https://clutch.co/profile/techsho?verified=true#reviews) --- ### [Altio BPO and Technology](https://clutch.co/profile/altio-bpo-technology) - $5,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - sao paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Custom Software Development - 40% Call Center Services - 10% Web Design #### Company description Founded in 2011, Altio BPO and Technology is a software development firm and call center service. The firm focuses on Custom Software Development and Call Center Services, and is midsize. [Visit Website](https://www.altio.com.br) --- ### [Receita Previsível Appointment Setting](https://clutch.co/profile/receita-previs-vel-appointment-setting) - $1,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Ribeirão Preto, SP, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% Account-Based Marketing - 20% Demand Generation Marketing - 20% Market Research - 40% Sales Outsourcing #### Company description Sales Outsourcing company Receita Previsível Appointment Setting was founded in 2023. The small team provides Sales Outsourcing and Market Research. [Visit Website](https://receitaprevisivelagendas.com) --- ### [Central 24 Hours](https://clutch.co/profile/central-24-hours) - 250 - 999 employees - Barra da Tijuca, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 10% Customer Service Outsourcing - 20% Digital Strategy - 20% IT Strategy Consulting - 10% Sales Outsourcing #### Company description Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy. [Visit Website](https://www.central24horas.com.br/) --- ### [Doctor Sac Contact Center](https://clutch.co/profile/doctor-sac-contact-center) - 10 - 49 employees - Rio de Janeiro, Brazil #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Doctor Sac Contact Center is a call center company. The team provides Call Center Services and Customer Service Outsourcing, and the company is in Rio de Janeiro, Brazil. [Visit Website](http://www.doctorsac.com.br) --- ### [Cobrart](https://clutch.co/profile/cobrart) - 50 - 249 employees - Downtown - Rio de Janeiro,, Brazil #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description Cobrart is a call center company. The Downtown - Rio de Janeiro,, Brazil-based firm was launched in 2011. Their team focuses on Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.cobrart.com/) --- ### [Amaro Group](https://clutch.co/profile/amaro-group) - 50 - 249 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Amaro Group is a call center service. They are based in Sao Paulo, Brazil and have midsize team. They provide Call Center Services. [Visit Website](https://www.amaro.com.br/) --- ### [InHouse Contact Center and Information Technology](https://clutch.co/profile/inhouse-contact-center-information-technology) - 50 - 249 employees - Santo Amaro, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Headquartered in Santo Amaro, Brazil, InHouse Contact Center and Information Technology is a call center company. They provide Call Center Services and were founded in 1988. [Visit Website](https://www.inhouse.com.br/) --- ### [AHEAD Infraestrutura para Contact Centers](https://clutch.co/profile/ahead-infraestrutura-para-contact-centers) - 50 - 249 employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Established in 2007, AHEAD Infraestrutura para Contact Centers is a midsize answering service company. Their services include Call Center Services. [Visit Website](http://www.aheadinfra.com.br/) --- ### [Daleth AC Ambiente Colaborativo](https://clutch.co/profile/daleth-ac-ambiente-colaborativo) - 50 - 249 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Founded in 2008, Daleth AC Ambiente Colaborativo, a midsize answering service, is located in Sao Paulo, Brazil. Their team provides Call Center Services. [Visit Website](http://www.daleth.com.br/) --- ### [JobHome](https://clutch.co/profile/jobhome) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description JobHome is a telephone answering service. The Sao Paulo, Brazil-based agency was founded in 2017. Their services include Call Center Services. [Visit Website](https://jhome.com.br/) --- ### [BlueLab](https://clutch.co/profile/bluelab) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description BlueLab is a call center. Located in Sao Paulo, Brazil, the team offers Call Center Services. [Visit Website](http://www.bluelab.com.br/) --- ### [ALKES](https://clutch.co/profile/alkes) - 50 - 249 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description ALKES is an answering service. Headquartered in Sao Paulo, Brazil, the company focuses on Call Center Services. [Visit Website](https://alkes.com.br/) --- ### [ARC TELECOM](https://clutch.co/profile/arc-telecom) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Located in Sao Paulo, Brazil, ARC TELECOM is a small call center service. Their services include Call Center Services. [Visit Website](http://arctelecom.com.br/) --- ### [i9 Contact Center](https://clutch.co/profile/i9-contact-center) - 50 - 249 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Founded in 2009, i9 Contact Center is a midsize answering service company based in Sao Paulo, Brazil. Their team focuses on Call Center Services. [Visit Website](http://www.i9contactcenter.com.br/) --- ### [Top Use - Headsets](https://clutch.co/profile/top-use-headsets) - 50 - 249 employees - Cotia , Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Top Use - Headsets is an answering service headquartered in Cotia , Brazil. Founded in 1996, the team focuses on Call Center Services. [Visit Website](http://www.topuse.com.br/) --- ### [Diallink](https://clutch.co/profile/diallink) - 50 - 249 employees - SAO PAULO, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Diallink is a call center company. In SAO PAULO, Brazil, the agency was founded in 2006. Their services include Call Center Services. [Visit Website](http://www.diallink.com.br/) --- ### [Neobpo](https://clutch.co/profile/neobpo) - 10,000+ employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 40% Call Center Services - 10% Digital Strategy - 10% IT Managed Services - 10% Business Consulting #### Company description Neobpo is a call center service. Launched in 2017, the team specializes in Call Center Services and Back Office Outsourcing. The company is based in São Paulo, Brazil. [Visit Website](https://neobpo.com.br/) --- ### [QualityCalls Lead Generation](https://clutch.co/profile/qualitycalls-lead-generation) - 250 - 999 employees - Fortaleza, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 20% Customer Service Outsourcing - 20% Market Research - 20% Sales Outsourcing #### Company description Launched in 2012, QualityCalls Lead Generation is a telephone answering service. Their team focuses on Call Center Services and Market Research. [Visit Website](http://www.qualitycalls.biz/) #### 50% of employees work in Fortaleza office Fortaleza, Brazil Avenida Desembargador Colombo de Sousa 890 CEP 60 301 - 400 employees +55 85 8623 1450 [See All Locations (2)](https://clutch.co/profile/qualitycalls-lead-generation#location) --- ### [Vermont XCenter](https://clutch.co/profile/vermont-xcenter) - 250 - 999 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 10% IT Strategy Consulting - 10% Business Consulting - 40% Sales Outsourcing #### Company description Vermont XCenter, a midsize answering service company, is based in Sao Paulo, Brazil. Their services include Call Center Services and Sales Outsourcing. [Visit Website](https://www.vermont.com.br//) --- ### [VGX Contact Center](https://clutch.co/profile/vgx-contact-center) - 1,000 - 9,999 employees - Montes Claros, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Call center service and Customer Service Outsourcing company VGX Contact Center was founded in 2013. The agency provides Call Center Services and Customer Service Outsourcing, and is large. [Visit Website](https://www.vgxcontactcenter.com.br/) --- ### [Explorer Call Center](https://clutch.co/profile/explorer-call-center) - 250 - 999 employees - Porto Alegre, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Founded in 2009, Explorer Call Center is an answering service company and Customer Service Outsourcing company. The team offers Call Center Services and Customer Service Outsourcing. [Visit Website](https://www.explorercallcenter.com.br/) --- ### [Belluno Call Center](https://clutch.co/profile/belluno-call-center) - 50 - 249 employees - Cacapava do Sul, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Belluno Call Center, a telephone answering service, was launched in 2010. The team provides Call Center Services. [Visit Website](https://bellunotec.com.br/) --- ### [Style Call Center Solutions](https://clutch.co/profile/style-call-center-solutions) - 250 - 999 employees - Belo Horizonte, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Style Call Center Solutions is a Belo Horizonte, Brazil-based call center and Customer Service Outsourcing company. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://estilocallcenter.com.br/) --- ### [AG Call Center](https://clutch.co/profile/ag-call-center) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 30% Customer Service Outsourcing - 30% Sales Outsourcing #### Company description AG Call Center is a small phone answering service launched in 2002. Their team specializes in Call Center Services and Customer Service Outsourcing. [Visit Website](https://agcallcenter.com.br/) --- ### [Com.unique Call Center](https://clutch.co/profile/comunique-call-center) - 10 - 49 employees - Vila Velha, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 30% Call Center Services - 25% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description Com.unique Call Center is an answering service company founded in 2016. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://comuniquecallcenter.com.br/) --- ### [Talkover](https://clutch.co/profile/talkover) - $10,000+ minimum project size - 2 - 9 employees - São José dos Campos, Brazil #### Services Provided - Allocation of Expertise by Percentage - 35% AI Agents - 35% Call Center Services - 30% Transcription #### Company description Founded in 2025, Talkover is an AI Agents company. The team focuses on AI Agents and Call Center Services. [Visit Website](https://talkover.ai/) --- ### [POLO Telecom](https://clutch.co/profile/polo-telecom) - 10 - 49 employees - Manaus, Brazil #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description POLO Telecom, a small phone answering service, is based in Manaus, Brazil. Their services include Call Center Services and Back Office Outsourcing. [Visit Website](https://www.polotelecom.com.br/) --- ### [Kindico Digital Marketing Agency Ltd](https://clutch.co/profile/kindico-digital-marketing-agency) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 50% Affiliate Marketing - 50% Sales Outsourcing #### Company description Kindico Digital Marketing Agency Ltd is an Affiliate Marketing and Sales Outsourcing company founded in 2016. The team specializes in Affiliate Marketing and Sales Outsourcing. [Visit Website](https://kindico.com/) --- ### [Paulo Leads](https://clutch.co/profile/paulo-leads) #### 4 out of 5 star rating (1 reviews) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Valinhos, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% AI Agents - 10% AI Consulting - 10% AI Development - 30% BI & Big Data Consulting & SI - 10% Generative AI - 30% Sales Outsourcing #### Company description Paulo Leads is a technology and commercial intelligence firm that architects AI-driven customer acquisition infrastructures. Specializing in high-ticket markets with long sales cycles—such as real estate, property development, and corporate B2B—the company replaces high-cost paid traffic with deterministic, data-backed commercial ecosystems. Powered by proprietary architecture, the platform leverages massive public data enrichment, georeferenced customer localization, and autonomous conversational AI (LLM/RAG integration) to respond to buyer intent in real-time. By automating lead qualification, algorithmic distribution, and systematic follow-ups, Paulo Leads eliminates dirty data, ensures pipeline predictability, and systematically reduces Customer Acquisition Costs (CAC) by up to 50% for its enterprise partners. [Visit Website](https://pauloleads.com.br/) --- ### [Geosoft](https://clutch.co/profile/geosoft) - 50 - 249 employees - Rio de Janeiro, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Custom Software Development - 30% BI & Big Data Consulting & SI - 30% Call Center Services #### Company description Geosoft is a custom software development company. They are located in Rio de Janeiro, Brazil and have midsize team. They focus on Custom Software Development and BI & big data consulting & SI. [Visit Website](https://www.geosoft.com/) --- ### [Customer Umbrella](https://clutch.co/profile/customer-umbrella) #### 5 out of 5 star rating (20 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - São Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 10% Content Moderation Services - 10% Customer Service Outsourcing - 10% Data Annotation Services - 10% Employer of Record (EOR) Services - 10% PEO/Employee Leasing - 10% Recruiting - 10% Sales Outsourcing - 10% Staffing #### Company description Customer Umbrella is a proficient provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Center, and Telephonic Support. Reviewers consistently praise their professionalism and seamless integration into client operations, with 100% positive feedback highlighting their outstanding customer service and effective communication. Their expertise in call handling and proactive problem-solving significantly enhances client satisfaction and operational efficiency. [Visit Website](https://www.customerumbrella.com) #### Team players Client feedback highlights Customer Umbrella's exemplary teamwork and integration with their operations. One client noted their 'fantastic communication skills' and described the collaboration as a 'genuine team effort,' emphasizing the team's responsiveness to needs and suggestions. Another client echoed this sentiment, stating that Customer Umbrella became 'an extension of our own team,' showcasing a strong culture of collaboration and mutual respect. Overall, the sentiment is overwhelmingly positive, with clients appreciating their proactive approach and commitment to excellence. - Customer Support Services for Gaming Machines Company (5.0/5, Feb 17, 2024): They have fantastic communication skills and were very aware of our needs and priorities. Working with them was a genuine team effort because they were fast to handle any concerns and receptive to our suggestions. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/269503) - Back Office Support for Furniture & Home Decor Company (5.0/5, Feb 7, 2024): Our team and theirs worked flawlessly together. Customer Umbrella became an extension of our own team, blending effortlessly into the structure of our organisation, rather than just another vendor. Their proactive approach and tireless dedication to our cause were truly inspiring, cultivating a culture of collaboration and mutual respect. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/267071) #### Experience in 6 industries Customer Umbrella has demonstrated versatility across various industries, including Gambling, Gaming, Manufacturing, Utilities, Retail, and Healthcare. Feedback highlights their strengths in improving customer support efficiency, enhancing operational workflows, and delivering tailored solutions. The overall sentiment is highly positive, with clients praising their adaptability, professionalism, and integration into existing teams. Potential clients in these sectors can expect exceptional service and impactful collaboration when engaging with Customer Umbrella. [Read All Reviews](https://clutch.co/profile/customer-umbrella?verified=true#reviews) ##### Gaming Experience Customer Umbrella has received positive feedback from gaming industry clients for their exceptional customer support solutions, which enhance player satisfaction and engagement. Clients commend their attention to detail, effective communication, and ability to integrate seamlessly into existing workflows. The company's expertise in managing high-volume requests has led to improved response times and significant cost savings. Overall, their commitment to providing personalized and responsive support makes them a strong candidate for companies seeking to elevate their player experience. - 4 reviews for gaming industry - 4 reviews are 5 stars - Less than $10,000 avg. project cost - Customer Support for Game Development Company (5.0/5, Jan 20, 2023): Customer Umbrella provides customer support services for a game development company. They handle all player requests, reply to support tickets and reviews, and resolve bugs within the game. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/177049) - Customer Support Outsourcing for Game Development Company (5.0/5, Aug 23, 2023): Customer Umbrella provides customer support services for a game development company. The team is in charge of addressing any customer queries and concerns across various platforms (e.g., email, live chat). [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/227683) - Back Office Outsourcing for Gaming Company (5.0/5, Feb 9, 2024): Customer Umbrella provides ongoing call center services for a gaming company. The team handles outbound calls, live chat, and email support. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/267657) - Customer Support Services for Gaming Machines Company (5.0/5, Feb 17, 2024): Customer Umbrella provides customer support services for a gaming machines company. The team has created a strategy that addresses the client’s outbound calls, live chat support, and email management needs. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/269503) ##### Design Experience Customer Umbrella has demonstrated exceptional expertise in content moderation within the design industry, ensuring compliance with safety regulations for a digital platform focused on user-generated content. Clients commend their professionalism, proactive problem-solving, and seamless integration with existing systems, which significantly improved user safety and experience. Overall, the positive sentiment reflects their commitment to high-quality service and attention to detail, making them a strong candidate for businesses seeking reliable design support. - 1 review for design industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Support for Photo Organization Platform (5.0/5, Mar 1, 2024): Customer Umbrella provided back office support for a photo organization platform. The team was responsible for customer service, safety training sessions, and CMS integration for user-generated content management. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/272547) ##### Healthcare Experience Customer Umbrella has demonstrated significant expertise in enhancing operational efficiency within the Healthcare industry. Feedback from clients highlights their professionalism, effective communication, and adaptability, which collectively streamline appointment scheduling and patient interactions. Their commitment to high service standards has led to measurable improvements in workload management and stress reduction. Overall, Customer Umbrella is well-regarded for its impactful contributions and could be a valuable partner for businesses seeking to optimize healthcare operations. - 1 review for healthcare industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for Healthcare Company (5.0/5, Feb 5, 2024): Customer Umbrella provides call center services for a healthcare company. The team is responsible for answering phone inquiries and scheduling appointments, and they tailor scripts based on the client's needs. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/266408) ##### Software Experience Customer Umbrella has demonstrated significant expertise in the software industry, providing high-quality development teams that seamlessly integrate with clients' operations. Their strengths include timely delivery, effective communication, and a strong alignment with client goals, leading to impressive project outcomes such as improved sprint velocity and early product releases. Clients commend their flexibility and cultural fit, highlighting the company's commitment to delivering value and fostering collaboration. Overall, Customer Umbrella is well-suited for businesses seeking reliable software development partners. - 1 review for software industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Dev Staff Augmentation for Salesforce Consultancy (5.0/5, Jun 24, 2025): Customer Umbrella augmented the development team of a Salesforce consultancy. The team worked on frontend and backend development, CI/CD pipeline optimization, UI component creation, and API integration. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/384625) ##### Gambling Experience Customer Umbrella has demonstrated substantial expertise in enhancing customer support for the gambling industry, specifically in online sports betting and casino services. Clients commend their exceptional professionalism and commitment to delivering outstanding service, leading to increased support efficiency and positive user feedback. Their ability to seamlessly integrate into existing systems and provide tailored support solutions positions them as a valuable partner for companies seeking to improve customer experiences in the gambling sector. - 1 review for gambling industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Customer Support Services for Sports Betting & Gambling Firm (5.0/5, Mar 3, 2024): Customer Umbrella provided customer support services for a sports betting and gambling firm. Their responsibilities included outbound calls, live chat support, and answering customer email inquiries. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/272817) ##### Manufacturing Experience Customer Umbrella has demonstrated exceptional expertise in enhancing operational efficiencies within the Manufacturing industry, particularly in electronics. Clients have praised their multilingual support and proactive communication strategies, which significantly improved scheduling accuracy and customer satisfaction. Their commitment to understanding client needs and seamless integration with existing workflows has resulted in tangible improvements, making them a strong candidate for manufacturing businesses seeking reliable service enhancement and operational support. - 1 review for manufacturing industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Outsourcing for Electronics Manufacturer (5.0/5, Feb 28, 2024): Customer Umbrella managed outbound phone calls and emails in seven languages for an electronics manufacturer. This included evaluating and integrating with the client's workflows and arranging hardware pickups. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/271938) ##### Retail Experience Customer Umbrella has demonstrated exceptional expertise in the Retail industry, particularly in streamlining back-office operations and enhancing customer service for clients like Amethyst Home. Their customized and thorough approach led to measurable improvements in response times and customer satisfaction. Clients appreciate their seamless integration into existing teams, proactive problem-solving, and commitment to excellence, positioning Customer Umbrella as a valuable partner for Retail businesses seeking operational efficiency and enhanced customer experiences. - 1 review for retail industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Back Office Support for Furniture & Home Decor Company (5.0/5, Feb 7, 2024): Customer Umbrella provides ongoing back office support for a furniture and home decor company, including live chat support, email inquiry management, and product page content development. [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/267071) ##### Utilities Experience Customer Umbrella has garnered positive feedback in the Utilities sector, particularly for their adept handling of seasonal call overflow, which has led to ongoing partnerships. Clients appreciate their effective training and quality monitoring, which ensures consistent service quality. Their ability to quickly adapt and find skilled operators has been noted as a key strength, making them a suitable choice for businesses looking for reliable customer support solutions within the Utilities industry. - 1 review for utilities industry - Less than $10,000 avg. project cost - Call Center Services for Software Automation Company (4.5/5, Apr 15, 2021): To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries.  [Read Full Review](https://clutch.co/go-to-review/customer-umbrella/125873) #### Completed projects in 5 countries - Canada (1 projects) - Cyprus (2 projects) - Germany (2 projects) - United States (5 projects) - England (1 projects) [View Reviews](https://clutch.co/profile/customer-umbrella?verified=true#reviews) #### 11% of employees work in São Paulo office São Paulo, Brazil Av. Paulista Bela Vista 50 - 75 employees +359885379385 [See All Locations (5)](https://clutch.co/profile/customer-umbrella#location) --- ### [V. Office](https://clutch.co/profile/v-office) - 50 - 249 employees - Florianópolis, Brazil #### Services Provided - Allocation of Expertise by Percentage - 25% Call Center Services - 25% Cloud Consulting & SI - 25% E-Commerce Development - 25% IT Strategy Consulting #### Company description Phone answering service V. Office was launched in 1996. The team focuses on Call Center Services and cloud consulting & SI and is based in Florianópolis, Brazil. [Visit Website](http://www.voffice.com.br/) --- ### [Ayty Tech](https://clutch.co/profile/ayty-tech) - 50 - 249 employees - Florianópolis, Brazil #### Services Provided - Allocation of Expertise by Percentage - 24% Call Center Services - 20% CRM Consulting and SI - 16% Customer Service Outsourcing - 10% E-Commerce Development - 10% IT Managed Services - 20% IT Strategy Consulting #### Company description Founded in 2008, Ayty Tech is a midsize answering service company. Their services include Call Center Services and CRM consulting and SI. [Visit Website](https://www.aytytech.com/) --- ### [BAHIA CALL CENTER](https://clutch.co/profile/bahia-call-center) - 2 - 9 employees - Salvador, Brazil #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing - 25% Business Consulting #### Company description BAHIA CALL CENTER is a Business Consulting company. Their small team is in Salvador, Brazil. Their services include Business Consulting and Call Center Services. [Visit Website](http://www.bahiacallcenter.com.br/) --- ### [Leadmedia](https://clutch.co/profile/leadmedia) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% CRM Consulting and SI - 20% Ecommerce Marketing - 20% Email Marketing - 20% Sales Outsourcing - 20% Pay Per Click #### Company description Small Email Marketing company Leadmedia, is headquartered in Sao Paulo, Brazil. Their services include Email Marketing and Pay Per Click. [Visit Website](https://www.leadmedia.com.br/) --- ### [RedeCall](https://clutch.co/profile/redecall) - 50 - 249 employees - Belo Horizonte, Brazil #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 10% Market Research - 10% Marketing Strategy - 20% Direct Marketing #### Company description Call center company RedeCall is located in Belo Horizonte, Brazil. They focus on Call Center Services and Direct Marketing and were launched in 2003. [Visit Website](http://www.redecall.com.br) --- ### [Quality Contact Center](https://clutch.co/profile/quality-contact-center) - 2 - 9 employees - Taboão da Serr, Brazil #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Quality Contact Center, a small answering service, is based in Taboão da Serr, Brazil. Their services include Call Center Services. [Visit Website](http://www.qualitycontactcenter.com.br) --- ### [Maromatel - Vivo Empresas](https://clutch.co/profile/maromatel-vivo-empresas) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 40% Call Center Services - 10% Customer Service Outsourcing - 50% Business Consulting #### Company description Business Consulting company Maromatel - Vivo Empresas is located in Sao Paulo, Brazil. They offer Business Consulting and Call Center Services and were established in 2002. [Visit Website](http://maromatel.com.br/) --- ### [Apex America](https://clutch.co/profile/apex-america) - $10,000+ minimum project size - 10,000+ employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 40% Call Center Services - 10% Content Moderation Services - 20% Customer Service Outsourcing - 5% Business Consulting - 5% Robotics Process Automation #### Company description Apex America is a telephone answering service. Established in 2003, the firm is in Córdoba, Argentina and ARW, Argentina. Their services include Call Center Services and Back Office Outsourcing. [Visit Website](https://www.apexamerica.com/) #### 8% of employees work in Sao Paulo office Sao Paulo, Brazil 100 Avenida Alfredo Egídio de Souza Aranha 751 - 1000 employees [See All Locations (17)](https://clutch.co/profile/apex-america#location) --- ### [Novatrade Brasil](https://clutch.co/profile/novatrade-brasil) - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 50% Logistics & Supply Chain Consulting - 40% Business Consulting #### Company description Launched in 2012, Novatrade Brasil is a Logistics & Supply Chain Consulting company. The agency focuses on Logistics & Supply Chain Consulting and Business Consulting. [Visit Website](https://www.novatradebrasil.com/) --- ### [BYG Advantage](https://clutch.co/profile/byg-advantage) - $100,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Marketing Strategy - 70% Sales Outsourcing #### Company description BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy. [Visit Website](https://www.bygadvantage.com/) #### 3% of employees work in Sao Paulo office Sao Paulo, Brazil Av. Eng. L. C. Berrini 105 - Suite 1014 CEP 1 employees +1 (845) 770-7526 [See All Locations (8)](https://clutch.co/profile/byg-advantage#location) --- ### [Bizpro Processos de Negócios](https://clutch.co/profile/bizpro-processos-de-neg-cios) - 2 - 9 employees - Sao Paulo, Brazil #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 20% Call Center Services - 50% Customer Service Outsourcing #### Company description Bizpro Processos de Negócios is a Customer Service Outsourcing company. The firm is in Sao Paulo, Brazil. Their team provides Customer Service Outsourcing and Back Office Outsourcing. [Visit Website](https://bizpro.com.br/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. 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