# Top BPO Companies in Omaha Recommended BPO companies in Omaha include Complete Call Solutions, EMS CRM, xtDirect LLC, Grunwald Mechanical Contractors & Engineers, North End Teleservices LLC, OBI Creative, Peer Sales Agency, Corporate three Design, EMS Billing Services Inc., AnswerPro. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top BPO Companies in Omaha Ratings Updated: Jul 14, 2026 ### [Complete Call Solutions](https://clutch.co/profile/complete-call-solutions) #### 4.5 out of 5 star rating (19 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Complete Call Solutions is a call center service provider specializing in customer support, appointment scheduling, and administrative assistance. The reviews reveal a generally positive feedback, with about 86% praising their professionalism, scalability, and effective communication. Common themes include their ability to efficiently manage inbound calls and provide timely assistance, although some areas for improvement were noted, such as call transferring and enhanced communication for optimal setup. [Visit Website](http://www.completecallsolutions.com/?utm_source=clutch.co&utm_medium=referral) #### Helpful Complete Call Solutions has received overwhelmingly positive feedback for their helpfulness and efficiency. Clients highlight their quick response times, with average wait times under a minute, and commend the professionalism and attentiveness of the staff. One client noted that CCS has quadrupled their efficiency in customer support and saved them significant costs by preventing customer loss. Overall, the sentiment is highly favorable, with clients expressing strong recommendations for the company's services. - Order Processing for Information Technology Corporation (5.0/5, Aug 12, 2017): They are very friendly and super helpful with any and all customers and they always get them the answer they are looking for! I would say their strengths are their employees. They are all professional and very astute listeners. They also are always very helpful and always have a smile on their face. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136863) #### Experience in 7 industries Complete Call Solutions has received positive feedback across various industries, including Financial Services, Telecommunications, Automotive, Retail, and Healthcare. Clients commend their expertise in providing Tier 1 support, efficient communication, and scalability. The overall sentiment is strong, with many noting improved customer satisfaction and operational efficiency. Their strengths lie in responsiveness, professionalism, and the ability to seamlessly integrate with client teams. Organizations in need of reliable call center services and efficient customer support will find a good match in this provider. [Read All Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) ##### Human Resources Experience Complete Call Solutions demonstrates significant expertise in the Human Resources industry through their exceptional call handling and customer service capabilities. Clients commend their ability to seamlessly integrate with internal teams, enhancing workflow and client satisfaction. The company’s tailored solutions have led to improved response times and increased customer retention and acquisition, reflecting their commitment to client success. Overall sentiment is highly positive, indicating a strong potential for businesses in need of reliable HR support solutions. - 1 review for human resources industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Seasonal Phone & Email Support for Accounting Firm (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136569) ##### Automotive Experience Complete Call Solutions has received positive feedback from clients in the Automotive industry, highlighting their expertise in managing high volumes of inbound calls during peak periods. Clients commend their speed and effectiveness in routing calls, which has resulted in significant revenue increases, such as a reported 20% growth. The company is regarded as a reliable partner, allowing automotive businesses to focus on core tasks while efficiently handling customer inquiries. - 1 review for automotive industry - 1 review is 5 stars - Unknown avg. project cost - Inbound Appointment Setting for Automotive Company (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136824) ##### Other Industry Experience Complete Call Solutions demonstrates significant expertise in the Other Industry, as highlighted by clients who report a 90% increase in productivity and substantial savings in time (95%) and costs (85%). Feedback emphasizes their ability to handle inbound calls seamlessly, meeting high standards for customer service and communication. Clients value the operational freedom gained, indicating that the provider effectively addresses their needs and enhances overall efficiency, making them a strong candidate for businesses seeking reliable inbound services. - 1 review for other industry industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Inbound Appointment Setting for Business Firm (5.0/5, Aug 12, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/136856) ##### Healthcare Experience Complete Call Solutions has received positive feedback in the Healthcare industry, highlighting their expertise in customer support and communication. Clients report significant improvements in service quality and customer satisfaction, with one client estimating savings of $5,000 per month. Their strengths include effective communication and a proven ability to handle customer interactions efficiently, making them a strong candidate for Healthcare businesses seeking reliable back office services. - 1 review for healthcare industry - $50,000 – $199,999 avg. project cost - Customer Support Services for Health Service (4.5/5, Aug 23, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/138187) ##### Business services Experience The reviews indicate strong satisfaction with this provider's inbound services, highlighting their professionalism and customized support. Clients appreciate the seamless handling of customer care, appointment setting, and effective communication, which significantly reduces operational pressure during peak times. The provider's expertise contributes to customer retention and business growth, with clients reporting substantial cost savings. Overall, they are viewed as a reliable extension of the client's business, making them a strong candidate for those in the Business services industry seeking effective support solutions. - 1 review for business services industry - Unknown avg. project cost - Customer Care & Issue Resolution for Business Services Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146477) ##### Retail Experience Complete Call Solutions has garnered positive feedback within the Retail industry, particularly for their ability to handle inbound calls and order processing efficiently. Clients highlight their expertise in customer engagement and prompt communication, which has significantly reduced operational stress and saved substantial costs. The company's strengths lie in their knowledge of client businesses and their commitment to meeting deadlines. Overall, their services appear to be a valuable asset for retailers seeking reliable support. - 1 review for retail industry - 1 review is 5 stars - Less than $10,000 avg. project cost - 24-Hour Order Call Center Services for Retail Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146469) ##### IT Services Experience Complete Call Solutions has consistently demonstrated expertise in providing back office services, particularly in customer support and data entry. Client feedback highlights their strong communication skills and ability to save significant time and resources, with one client noting a monthly saving of 300 hours and $10,000. Overall sentiment reflects satisfaction with their services, positioning them as a reliable partner in the IT Services industry, making them a strong candidate for businesses seeking efficiency and quality support. - 1 review for it services industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Data Entry and Customer Support Services for IT Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/145883) ##### Manufacturing Experience The reviews highlight the provider's effectiveness in enhancing customer service and operational efficiency for manufacturing clients. Clients appreciate the substantial time savings and the provider's ability to manage back-office services, which allows them to focus on customer interactions and negotiations. While the billing process is noted as exhaustive, overall sentiment remains positive, indicating the company is a strong candidate for manufacturing businesses seeking to improve service delivery and operational agility. - 1 review for manufacturing industry - $50,000 – $199,999 avg. project cost - Online Customer Support Services for Manufacturing Firm (4.5/5, Aug 18, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/137907) ##### Telecommunications Experience The reviews highlight the company's strong expertise in inbound telecommunications services, emphasizing their ability to handle high call volumes and consistently meet client expectations. Clients report significant time savings and cost efficiency, with one noting a saving of 300 hours and $100 monthly. Strengths include excellent customer support and enhanced security features, making them a reliable partner in the Telecommunications industry. Overall, the sentiment is overwhelmingly positive, indicating a strong fit for businesses requiring robust telecommunications solutions. - 2 reviews for telecommunications industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Service Request Provider for Telecommunications Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146231) - Customer Phone Support, Telecommunocations Company (4.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/146731) ##### Financial services Experience Complete Call Solutions has demonstrated a solid commitment to customer support in the financial services sector, particularly in handling inbound inquiries and providing Tier I support. Clients appreciate their responsiveness and ability to scale, although initial challenges in documentation and product knowledge were noted. Overall, feedback reflects a positive sentiment, highlighting the company's strengths in efficiency and cost-effectiveness, making them a viable partner for businesses in need of reliable support services. - 2 reviews for financial services industry - $50,000 – $199,999 avg. project cost - Customer Assistance Services for Financial Firm (2.5/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/25177) - Product Support for Fintech Company (4.5/5, Oct 2, 2018): Complete Call Solutions provided Tier I phone support. The team had to answer questions, fix reports, and escalate issues as needed. [Read Full Review](https://clutch.co/go-to-review/complete-call-solutions/128676) #### 4.4 out of 5.0 rating for cost What Clients Have Said Complete Call Solutions is often praised for delivering excellent value for money. Clients report significant savings, with one stating they save around $10,000 monthly, while another mentions saving thousands due to increased efficiency. Many reviews highlight the company's competitive pricing and effectiveness, contributing to clients' growth and customer satisfaction. Overall, the sentiment is positive, with clients emphasizing the affordability and quality of service provided by Complete Call Solutions. [Read All Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) - $50,000 to $199,999 (5 reviews) - $200,000 to $999,999 (4 reviews) - Less than $10,000 (3 reviews) - $10,000 to $49,000 (2 reviews) - $1,000,000 to $9,999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Completed projects in 16 cities - Dover, Delaware (1 projects) - Athens, Georgia (1 projects) - Montgomery, Alabama (1 projects) - Indianapolis, Indiana (1 projects) - New York City, New York (1 projects) - Lodi, California (1 projects) - Loma Linda, California (1 projects) - Englewood, Colorado (1 projects) - Bellevue, Washington (1 projects) - Brockton, Massachusetts (1 projects) - Richmond, Virginia (2 projects) - Richmond Hill, Georgia (1 projects) - Chestnut Ridge, New York (1 projects) - Newton Falls, Ohio (1 projects) - Bisbee, Arizona (1 projects) - Elora, Tennessee (1 projects) [View Reviews](https://clutch.co/profile/complete-call-solutions?verified=true#reviews) --- ### [EMS CRM](https://clutch.co/profile/ems-crm) - 250 - 999 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing - 20% SMS Marketing #### Company description EMS CRM is a phone answering service founded in 1998. The agency offers Call Center Services and Back Office Outsourcing, and is midsize. [Visit Website](https://www.emscrm.com) --- ### [xtDirect LLC](https://clutch.co/profile/xtdirect) - 250 - 999 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 20% Unified Communications Consulting & SI - 30% IT Managed Services #### Company description XtDirect LLC, a telephone answering service, was founded in 2001. They provides Call Center Services and IT managed services. [Visit Website](https://xtdirect.com) --- ### [Grunwald Mechanical Contractors & Engineers](https://clutch.co/profile/grunwald-mechanical-contractors-engineers) - $10,000+ minimum project size - $25 - $49 average hourly rate - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Customer Service Outsourcing #### Company description Grunwald Mechanical Contractors & Engineers is a Customer Service Outsourcing company. They are in Omaha, Nebraska and have small team. They specialize in Customer Service Outsourcing. [Visit Website](https://www.grunwaldmech.com/) --- ### [North End Teleservices LLC](https://clutch.co/profile/north-end-teleservices) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Market Research - 25% Sales Outsourcing #### Company description North End Teleservices LLC, a Market Research company, was launched in 2015. In Omaha, Nebraska, the team specializes in Market Research and Call Center Services. [Visit Website](http://www.northendteleservices.com/) --- ### [OBI Creative](https://clutch.co/profile/obi-creative) - $5,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Advertising - 15% Branding - 15% Business Consulting - 15% Public Relations - 20% Sales Outsourcing - 15% Social Media Marketing #### Company description OBI Creative is a small Advertising company founded in 2001. Their services include Advertising and Sales Outsourcing. [Visit Website](http://www.obicreative.com/) --- ### [Peer Sales Agency](https://clutch.co/profile/peer-sales-agency) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% CRM Consulting and SI - 60% Business Consulting - 20% Sales Outsourcing #### Company description Peer Sales Agency is a Business Consulting company. They are headquartered in Omaha, Nebraska. Their team offers Business Consulting and CRM consulting and SI. [Visit Website](https://peersalesagency.com/) --- ### [Corporate three Design](https://clutch.co/profile/corporate-three-design) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 20% Call Center Services - 20% Search Engine Optimization - 20% Social Media Marketing - 20% Web Design - 20% Web Development #### Company description Established in 1990, Corporate three Design is a call center service. The team focuses on Call Center Services and Search Engine Optimization. [Visit Website](https://www.corporate3design.com/) --- ### [EMS Billing Services Inc.](https://clutch.co/profile/ems-billing-services) - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description EMS Billing Services Inc. Is a Back Office Outsourcing company. Founded in 1995, their team provides Back Office Outsourcing. [Visit Website](https://emsbillingservices.com/) --- ### [AnswerPro](https://clutch.co/profile/answerpro) - $1,000+ minimum project size - 10 - 49 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description AnswerPro is a call center. They were launched in 1956, and their services include Call Center Services. [Visit Website](https://answerpro.com) #### 63% of employees work in Omaha office Omaha, NE 702 N 129th St 10 - 15 employees 8775736981 [See All Locations (2)](https://clutch.co/profile/answerpro#location) --- ### [Kopsa Solutions](https://clutch.co/profile/kopsa-solutions) - $1,000+ minimum project size - $300+ average hourly rate - Freelancer employees - Fort Calhoun, NE #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 70% Business Consulting #### Company description Kopsa Solutions is a Business Consulting company. Based in Fort Calhoun, Nebraska, their small team provides Business Consulting and Back Office Outsourcing. The company was established in 2025. [Visit Website](https://kopsasolutions.com) --- ### [Sierra Company](https://clutch.co/profile/sierra-company) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 15% Call Center Services - 25% Corporate Training & Coaching - 10% Customer Service Outsourcing - 10% HR Consulting - 7% Recruiting - 8% Staffing - 25% Translation #### Company description Launched in 2017, Sierra Company is a Corporate Training & Coaching company. The team offers Corporate Training & Coaching and Translation and is based in Omaha, Nebraska. [Visit Website](http://www.sierra.company/) --- ### [Anequim](https://clutch.co/profile/anequim) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Call Center Services - 25% Customer Service Outsourcing - 25% Finance & Accounting Outsourcing (FAO) #### Company description Founded in 2006, Anequim is an answering service company. The company specializes in Call Center Services and Back Office Outsourcing. [Visit Website](https://anequim.net/) --- ### [Executive Answering Service](https://clutch.co/profile/executive-answering-service) - 2 - 9 employees - Lincoln, NE #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Executive Answering Service is a phone answering service. They are based in Lincoln, Nebraska and have small team. Their services include Call Center Services. [Visit Website](https://executive-answering.com/) --- ### [Mills Marketing & TeleServices](https://clutch.co/profile/mills-marketing-teleservices) - 2 - 9 employees - Omaha, NE #### Services Provided - Allocation of Expertise by Percentage - 25% CRM Consulting and SI - 10% Customer Service Outsourcing - 15% Sales Outsourcing - 50% Direct Marketing #### Company description Launched in 2000, Mills Marketing & TeleServices is a Direct Marketing company. The team specializes in Direct Marketing and CRM consulting and SI. [Visit Website](http://www.millsmarketingteleservices.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. 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