# Top BPO Companies in Lubbock Recommended BPO companies in Lubbock include AnswerLive, TAS United, Stenocall, Caprock Business Consulting, V-tech Environmental Services, Stewart SEO, Bryan King, CPA, Oktane Web Factory, Tech-EZ. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top BPO Companies in Lubbock Ratings Updated: Jul 15, 2026 ### [AnswerLive](https://clutch.co/profile/answerlive) #### 4.6 out of 5 star rating (7 reviews) - 50 - 249 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 50% Call Center Services - 20% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description AnswerLive is a call center service provider specializing in after-hours and 24/7 answering services. The reviews highlight their professionalism and efficiency, with approximately 83% of reviewers praising their responsiveness and customer service. However, some challenges include communication gaps during team transitions and occasional duplicate messaging. Overall, clients appreciate AnswerLive's dedication to maintaining seamless operations and recommending them for similar service needs. [Visit Website](https://www.answerlive.com) #### Accommodating Clients consistently praise AnswerLive for their accommodating nature, particularly in fulfilling last-minute changes to schedules. One client noted, 'AnswerLive is always accommodating,' highlighting their understanding of complex instructions. This sentiment reflects a strong overall appreciation for the company's flexibility and responsiveness, essential for meeting client needs effectively. Despite minor issues with duplicate messages, the emphasis remains on their commitment to providing reliable support during critical times. - Call Center Services for Air Conditioning Service Firm (5.0/5, Apr 2, 2019): I find AnswerLive's ability to fulfill our requests for last minute changes to our schedule most impressive. Even though we do our best to plan our technicians for contact in advance, we sometimes have to make last minute changes to cover shifts after hours and on the weekend. AnswerLive is always accommodating. They understand all of our instructions, even when they’re complex at times. [Read Full Review](https://clutch.co/go-to-review/answerlive/82776) #### Experience in 5 industries AnswerLive has received positive feedback across several industries, including Automotive, Utilities, Information Technology, and Business Services. Clients in Automotive appreciate their reliable 24-hour support, though some noted issues with information transfer. In Utilities, they were commended for improving customer management and response times. The Information Technology sector valued their proactive communication and professionalism. Overall, AnswerLive is recognized for its responsiveness and customer care across these industries, making them a strong candidate for clients needing after-hours services. [Read All Reviews](https://clutch.co/profile/answerlive?verified=true#reviews) ##### Information technology Experience The reviews for AnswerLive highlight their expertise in providing 24/7 answering services, particularly within the transaction processing sector. Clients commend their responsiveness and professionalism, emphasizing the importance of human interaction over automated systems. The long-term partnership with Conduent Inc. reflects AnswerLive's reliability and commitment to client satisfaction. Overall, the sentiment is highly positive, suggesting AnswerLive is a strong fit for businesses seeking dependable support in the Information Technology industry. - 1 review for information technology industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Answering Services for Toll Maintenance Service (5.0/5, Feb 25, 2020): AnswerLive provides live answering services for a tolling system company. They pass on messages from the client’s customers and escalate them through the client’s team to find someone to address the problem. [Read Full Review](https://clutch.co/go-to-review/answerlive/147089) ##### Automotive Experience AnswerLive demonstrates solid expertise in providing 24-hour call center services specifically tailored for the Automotive industry. Clients commend their professionalism and ability to handle calls efficiently, which significantly enhances operational efficiency. While there have been minor issues with information transfer during staff rotations, the overall sentiment is highly positive. Their reliable service allows automotive businesses to maintain customer satisfaction and support fleet operations effectively, indicating a strong fit for organizations seeking dependable after-hours support. - 2 reviews for automotive industry - Less than $10,000 avg. project cost - Call Center Services for Automotive Company (4.0/5, Mar 20, 2020): AnswerLive provides call center services to answer inquiries after office hours. [Read Full Review](https://clutch.co/go-to-review/answerlive/41037) - Call Center Service for Automotive Company (4.0/5, Dec 21, 2020): AnswerLive provides after-hours call center services for a tire sales and automotive service company. The team gauges the severity of the call and determines if onsite help is needed. [Read Full Review](https://clutch.co/go-to-review/answerlive/142711) ##### Utilities Experience Feedback from the Utilities industry highlights AnswerLive's expertise in enhancing operational efficiency and customer management for clients like the SJWD Water District. Clients value their timely responses and commitment to improving communication protocols. However, some challenges exist, such as redundancy in call reporting and language barriers. Overall, AnswerLive is seen as a reliable partner, particularly for organizations seeking to streamline their data collection and response processes in the Utilities sector. - 1 review for utilities industry - Less than $10,000 avg. project cost - After Hours Call Services for Water Provider (4.0/5, Mar 19, 2020): With the goal of improving the client’s response rate, AnswerLive provided call-answering for a water-provider. They forward all issues to a designated teammate and send texts in the event of a problem. [Read Full Review](https://clutch.co/go-to-review/answerlive/40220) ##### Business services Experience AnswerLive demonstrates significant strength in providing live call answering and screening services tailored for the Business services industry. Clients appreciate their effective handling of commercial calls and the seamless communication flow, enhancing customer engagement. Positive feedback highlights their ability to make callers feel connected to the client's business. However, some clients suggest that operator training could be improved for consistency. Overall, AnswerLive stands out as a reliable partner for businesses seeking efficient communication solutions. - 1 review for business services industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Answering Services for Pressure Washing Service (5.0/5, Feb 26, 2020): AnswerLive provides answering services and redirects calls through email and text messages. [Read Full Review](https://clutch.co/go-to-review/answerlive/147585) ##### Healthcare Experience AnswerLive demonstrates strong expertise in the Healthcare industry, particularly in managing after-hours communications for outpatient treatment centers. Clients note the company's proactive approach, efficient project management, and friendly support team, which collectively enhance operational efficiency. The introduction of a secure texting system has significantly improved information relay, allowing for timely responses without personal disruption. Overall, client feedback reflects a high level of satisfaction, indicating AnswerLive as a potentially valuable partner for healthcare organizations seeking reliable communication solutions. - 1 review for healthcare industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - After Hours Answering Services for Health Clinic (5.0/5, Feb 20, 2020): AnswerLive handles the after-hours answering services for an outpatient treatment center. Their team fields hospital phone calls and then relays the information via text to the on-call clinician. [Read Full Review](https://clutch.co/go-to-review/answerlive/144442) ##### Consumer Products Experience AnswerLive has demonstrated significant expertise in the Consumer Products sector, particularly in customer service support for businesses like McGill Air Conditioning. Their commitment to providing 24/7 service has impressed clients, ensuring timely responses to customer inquiries and preventing revenue loss from missed calls. The adaptability of their operators in handling complex scheduling requests further underscores their strengths. Overall, their proactive and reliable service makes them a strong candidate for companies seeking to enhance customer engagement in the Consumer Products industry. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Air Conditioning Service Firm (5.0/5, Apr 2, 2019): After working hours, AnswerLive provides live operators to answer calls and take down customer details and reassures them they’ll be assisted. They send information to an on-call technician to forward to staff. [Read Full Review](https://clutch.co/go-to-review/answerlive/82776) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients generally express satisfaction with AnswerLive's pricing and value for money. One client noted an investment of $450 per month, stating it significantly saved time for their in-house team. Another highlighted a yearly expenditure of $15,000–$20,000, emphasizing the service's responsiveness and reliability. Overall, feedback indicates that clients feel the pricing is reasonable given the quality of service provided, with one client mentioning they have not seen price increases over a decade, reinforcing their positive sentiment. [Read All Reviews](https://clutch.co/profile/answerlive?verified=true#reviews) - Less than $10,000 (3 reviews) - $10,000 to $49,000 (2 reviews) - $50,000 to $199,999 (1 reviews) #### Completed projects in 6 cities - San Marcos, Texas (1 projects) - Lubbock, Texas (2 projects) - Concord, New Hampshire (1 projects) - Portland, Oregon (1 projects) - Lantana, Florida (1 projects) - Wellford, South Carolina (1 projects) [View Reviews](https://clutch.co/profile/answerlive?verified=true#reviews) --- ### [TAS United](https://clutch.co/profile/tas-united) #### 5 out of 5 star rating (1 reviews) - 50 - 249 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description TAS United is a call center service provider specializing in after-hours support for companies with 24/7 operations. Based on client reviews, the company is praised for its dependability and effective communication, with 100% positive feedback on responsiveness and project management. Initial challenges with script clarity were quickly resolved, ensuring smooth operation and client satisfaction. [Visit Website](https://www.tasunited.com/) #### Communicative TAS United received positive feedback regarding their communication, with clients noting their staff's responsiveness and dependability. One client highlighted the effectiveness of regular feedback sessions with account managers, stating, "We always found the staff very responsive." Another emphasized their "impeccable" communication style. Overall, the sentiment reflects a strong appreciation for TAS United's communicative approach, which contributed to the successful execution of projects. #### Experience in 1 industry TAS United has demonstrated significant expertise in the healthcare sector, particularly with biomedical companies. Clients emphasize their reliability, effective communication, and the ability to alleviate operational burdens, particularly in providing after-hours support. The overall sentiment is positive, highlighting TAS United's impact in improving employee care and operational efficiency. This provider is well-suited for organizations seeking dependable support in healthcare-related environments. [Read All Reviews](https://clutch.co/profile/tas-united?verified=true#reviews) ##### Healthcare Experience TAS United has demonstrated strong expertise in the Healthcare industry, particularly in providing after-hours medical assistance for a Biomedical company. Clients commend their dependability and effective communication. The service significantly alleviated the workload of occupational nursing staff, showcasing TAS United's impact on operational efficiency. Overall, feedback highlights their responsiveness and tailored support, making them a suitable partner for Healthcare clients seeking reliable and affordable solutions. - 1 review for healthcare industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Call Center Services for Biomedical Company (5.0/5, Jan 3, 2022): A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays. [Read Full Review](https://clutch.co/go-to-review/tas-united/7891) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have expressed satisfaction with TAS United's affordability and value for money, noting their reputation and proximity as key factors in the selection process. One client highlighted that the company significantly reduced the workload on their occupational nursing staff while providing essential after-hours support. Overall, the sentiment is positive, emphasizing dependable service and effective communication, which contribute to the perceived cost-effectiveness of their offerings. [Read All Reviews](https://clutch.co/profile/tas-united?verified=true#reviews) - Less than $10,000 (1 reviews) #### 45% of employees work in Lubbock office Lubbock, TX 1515 Avenue J 101 - 150 employees [See All Locations (3)](https://clutch.co/profile/tas-united#location) --- ### [Stenocall](https://clutch.co/profile/stenocall) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Stenocall is a call center. Founded in 1954, their team focuses on Call Center Services and Customer Service Outsourcing. [Visit Website](http://www.stenocall.com/) --- ### [Caprock Business Consulting](https://clutch.co/profile/caprock-business-consulting) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 70% Business Consulting #### Company description Caprock Business Consulting is a Business Consulting company. In Lubbock, Texas, their small team specializes in Business Consulting and Back Office Outsourcing. The agency was founded in 2016. [Visit Website](https://caprockbusinessconsulting.com/) --- ### [V-tech Environmental Services](https://clutch.co/profile/v-tech-environmental-services) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 30% Customer Service Outsourcing - 70% Business Consulting #### Company description V-tech Environmental Services is a Business Consulting company. The firm is in Lubbock, Texas. Their services include Business Consulting and Customer Service Outsourcing. [Visit Website](http://www.v-teches.com/) --- ### [Stewart SEO](https://clutch.co/profile/stewart-seo) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 25% Search Engine Optimization - 25% Social Media Marketing - 25% Web Design #### Company description Stewart SEO is a Back Office Outsourcing company. They were established in 2002 and provide Back Office Outsourcing and Search Engine Optimization. [Visit Website](http://stewartseo.com/) --- ### [Bryan King, CPA](https://clutch.co/profile/bryan-king-cpa) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 80% Accounting - 20% Back Office Outsourcing #### Company description Established in 2008, Bryan King, CPA is a small Accounting company based in Lubbock, Texas. Their team provides Accounting and Back Office Outsourcing. [Visit Website](http://bryankingcpa.com/) --- ### [Oktane Web Factory](https://clutch.co/profile/oktane-web-factory) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 10% Branding - 15% E-Commerce Development - 15% IT Managed Services - 15% Logo - 15% Search Engine Optimization - 15% Web Design #### Company description Oktane Web Factory is a small Back Office Outsourcing company established in 2014. Their team provides Back Office Outsourcing and E-Commerce Development. [Visit Website](http://oktanewebfactory.com/) --- ### [Tech-EZ](https://clutch.co/profile/tech-ez) - 2 - 9 employees - Lubbock, TX #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% IT Managed Services - 20% Mobile App Development - 20% Pay Per Click - 10% Search Engine Optimization - 20% Social Media Marketing #### Company description Tech-EZ, an IT managed services company, was founded in 2019. The firm focuses on IT managed services and Mobile App Development. [Visit Website](https://www.techeztexas.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. 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