# Top BPO Companies in Buffalo Recommended BPO companies in Buffalo include Saucal, Capital Management Services, HiOperator, OnPoint Management Group, All Calls Matter, The Virtual Deal, Asset Compliant Solutions, Media Sales Plus Inc, Market Presence, The Connection. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top BPO Companies in Buffalo Ratings Updated: Jul 14, 2026 ### [Saucal](https://clutch.co/profile/saucal) #### 5 out of 5 star rating (9 reviews) - $10,000+ minimum project size - $150 - $199 average hourly rate - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 10% API Development - 10% Customer Service Outsourcing - 70% E-Commerce Development - 10% Web Design #### Company description Saucal is a specialized web development company renowned for its expertise in WooCommerce and WordPress. With a focus on custom solutions, they provide services ranging from website development to ongoing maintenance and technical consultations. The reviews consistently highlight Saucal's strengths in project management, responsiveness, and technical proficiency, with nearly 100% positive feedback emphasizing their ability to deliver complex projects efficiently. Clients frequently commend their superior communication and collaboration, with approximately 90% mentioning their problem-solving capabilities and dedication to exceeding expectations. [Visit Website](https://saucal.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### Flexible Clients have expressed high satisfaction with Saucal's flexibility, noting their responsiveness and willingness to adapt to changing project requirements. One client highlighted Saucal's ability to improve upon initial specifications, delivering a superior final product. They appreciated Saucal's 24/7 availability and commitment to meeting tight deadlines, underscoring the company's adaptability and support throughout the project. Overall, the sentiment reflects a strong endorsement of Saucal's flexible approach to project management. - Platform Development for Online Fitness Resource (5.0/5, May 31, 2016): I appreciated how fast Saucal moved in terms of responsiveness and testing the work. They were quite flexible with the scope and remained on-call for us 24/7. We plan on using them for a second round of development. [Read Full Review](https://clutch.co/go-to-review/saucal/66369) #### Experience in 7 industries Saucal has demonstrated expertise across various industries including Financial Services, Manufacturing, Arts & Entertainment, and E-commerce. Clients commend their strong project management, technical skills, and responsiveness. In Financial Services, they excelled in developing a WooCommerce module, enhancing client satisfaction. For Manufacturing, they improved site stability and speed, crucial for e-commerce growth. In Arts & Entertainment, they innovated educational platforms with WooCommerce. Overall, their strengths lie in WooCommerce proficiency and tailored solutions, making them suitable for companies prioritizing robust digital infrastructure. [Read All Reviews](https://clutch.co/profile/saucal?verified=true#reviews) ##### Financial services Experience Saucal has demonstrated significant expertise in the Financial services sector, particularly in developing robust WooCommerce solutions for payment processing. Clients commend their thorough project management, responsiveness, and knowledgeable support team, which have led to successful implementations with minimal issues. Their collaboration has positively impacted clients, enabling substantial transaction volumes. Overall, the sentiment expresses strong satisfaction with Saucal's ability to enhance client offerings and their commitment to ongoing partnership and support. - 1 review for financial services industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - WooCommerce Module Dev for Global Payment Processing Co (5.0/5, May 7, 2024): Saucal has helped a global payment processing platform develop a WooCommerce module to offer to new clients. Now, the team is in charge of constant upgrades and maintenance to keep the solution updated. [Read Full Review](https://clutch.co/go-to-review/saucal/287235) ##### Manufacturing Experience Saucal has received positive feedback from clients in the Manufacturing industry, highlighting their expertise in optimizing WordPress and WooCommerce platforms. Clients commend their ability to stabilize websites, enhance speed, and ensure seamless plugin interactions. Their proactive approach to problem-solving and excellent project management has fostered long-term partnerships. Overall, Saucal is recognized for its deep technical knowledge and effective communication, making them a strong candidate for businesses seeking reliable, high-performance digital solutions in Manufacturing. - 1 review for manufacturing industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Web Dev & Maintenance for Natural Deodorant E-Commerce Co (5.0/5, Jul 5, 2022): Saucal has worked on the website of a natural deodorant company. They’ve migrated it, stabilized it, redesigned it, and restructured the code. Now, they provide maintenance and update services.   [Read Full Review](https://clutch.co/go-to-review/saucal/148710) ##### Advertising & marketing Experience Saucal demonstrates strong expertise in the Advertising and Marketing sector, particularly in enhancing website performance and SEO. Clients commend their responsive project management and ability to implement complex technical features tailored to specific needs. The positive feedback highlights significant improvements in user engagement and return readership, indicating Saucal's impactful contributions to their clients' online presence. Overall, their professionalism and collaborative approach make them a suitable partner for businesses seeking innovative digital marketing solutions. - 1 review for advertising & marketing industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Web Dev & Support for Subscription Box Reviews Platform (5.0/5, Oct 10, 2017): SAU/CAL developed a WordPress website for a reviews platform, then added a range of UI/UX elements. They also implemented other features such as data linking and directory organization.  [Read Full Review](https://clutch.co/go-to-review/saucal/140460) ##### IT Services Experience Saucal has earned high praise in the IT Services industry for their expertise in WordPress development and custom software integration. Clients have highlighted their responsiveness, project management efficiency, and ability to enhance project specifications, resulting in superior outcomes. Their flexibility and availability have been marked as key strengths, making them a reliable partner for complex initiatives. Overall, client sentiment indicates that Saucal is an excellent choice for businesses seeking expert IT solutions tailored to their specific needs. - 1 review for it services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Platform Development for Online Fitness Resource (5.0/5, May 31, 2016): Saucal partnership with the client began for consultation regarding a platform and then extended to the actual building of the platform itself. [Read Full Review](https://clutch.co/go-to-review/saucal/66369) ##### Arts, entertainment & music Experience Saucal has received positive feedback in the Arts, entertainment & music industry for their expertise in developing robust web solutions, particularly in WooCommerce and WordPress. Clients praised their responsiveness, project management, and ability to adapt to evolving project scopes. Their collaborative approach, treating client teams as extensions of their own, enhances communication and efficiency. Overall, Saucal is recognized for delivering stable and innovative solutions that significantly impact clients' digital platforms in the arts and entertainment sector. - 2 reviews for arts, entertainment & music industry - 2 reviews are 5 stars - $10,000 – $49,000 avg. project cost - Website Support for Music Software Company (5.0/5, Feb 10, 2016): The client needed assistance in building their new company website. They hired Saucal to work on their infrastructure, WooCommerce elements, and migration process. [Read Full Review](https://clutch.co/go-to-review/saucal/57710) - Wordpress Dev for Photography Education Platform (5.0/5, Oct 6, 2017): SAU-CAL helped develop an entire, custom WooCommerce-powered education platform on WordPress, including functionalities like online subscriptions and course streaming. They continue to provide maintenance. [Read Full Review](https://clutch.co/go-to-review/saucal/139929) ##### Energy & natural resources Experience Saucal has demonstrated strong expertise in the Energy & Natural Resources sector, particularly with oil and gas companies. Clients appreciate their responsive team and tailored solutions, such as secure shareholder access and effective site design. Their ongoing collaboration has resulted in a user-friendly website that enhances shareholder engagement through timely updates and well-coordinated reports. Overall, the positive feedback indicates that Saucal is a reliable partner for businesses seeking to enhance their digital presence and communication in this industry. - 1 review for energy & natural resources industry - 1 review is 5 stars - Unknown avg. project cost - Web Development for Oil & Gas Company (5.0/5, Feb 17, 2016): In need of assistance building an informational website, the client hired Saucal to develop and design the site and also design and coordinate their quarterly reports. [Read Full Review](https://clutch.co/go-to-review/saucal/58117) ##### Consumer Products Experience Saucal demonstrates strong expertise in the Consumer Products sector, particularly in e-commerce solutions for wine retailers. Their ability to build user-friendly websites with effective UX/UI has led to significant increases in client conversions. Clients appreciate their responsive communication and nimbleness in project delivery, often exceeding expectations. Their focus on personalized customer experiences enhances client retention strategies, making them a valuable partner for businesses seeking to elevate their online presence in the Consumer Products industry. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Web Development for Wine Retailer (5.0/5, Oct 18, 2017): Using WordPress and WooCommerce, SAU/CAL built a promotional website for a wine retailer. The site managed visitors' memberships, settings, and referrals, as well as payments.  [Read Full Review](https://clutch.co/go-to-review/saucal/142260) #### 4.8 out of 5.0 rating for cost What Clients Have Said Client feedback on Saucal highlights a strong perception of value for money, with many noting that their investment led to significant improvements in website performance and functionality. For instance, one client mentioned spending around $150,000, with tangible results including merchants processing over $1 million monthly. Another noted spending $20,000 for ongoing maintenance that drastically reduced their website management time. Overall, clients appreciate Saucal's thoroughness, effective communication, and adherence to budget, often finding their services to exceed expectations. [Read All Reviews](https://clutch.co/profile/saucal?verified=true#reviews) - $50,000 to $199,999 (3 reviews) - $10,000 to $49,000 (2 reviews) - Less than $10,000 (1 reviews) - $200,000 to $999,999 (1 reviews) #### Completed projects in 4 countries - Australia (1 projects) - Canada (2 projects) - Timor-Leste (1 projects) - United States (5 projects) [View Reviews](https://clutch.co/profile/saucal?verified=true#reviews) --- ### [Capital Management Services](https://clutch.co/profile/capital-management-services) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description Capital Management Services, an answering service company, was established in 2000. The company focuses on Call Center Services and Customer Service Outsourcing, and is midsize. [Visit Website](https://cms-collect.com/) --- ### [HiOperator](https://clutch.co/profile/hioperator) - 250 - 999 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 30% Customer Service Outsourcing - 70% E-Commerce Development #### Company description HiOperator is an e-commerce development firm. The team specializes in E-Commerce Development and Customer Service Outsourcing, and the firm is headquartered in Dallas, Texas and Buffalo, New York. [Visit Website](https://hioperator.com/) #### 11% of employees work in Buffalo office Buffalo, NY 241 Main Street 31 - 40 employees [See All Locations (2)](https://clutch.co/profile/hioperator#location) --- ### [OnPoint Management Group](https://clutch.co/profile/onpoint-management-group) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 10% Content Marketing - 60% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization - 10% Social Media Marketing #### Company description OnPoint Management Group is a small Sales Outsourcing company. Launched in 2018, the team offers Sales Outsourcing and Social Media Marketing. [Visit Website](https://www.theonpointgroup.com/) --- ### [All Calls Matter](https://clutch.co/profile/all-calls-matter) - 10 - 49 employees - Kenmore, NY #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing. [Visit Website](https://allcallsmatter.com/) --- ### [The Virtual Deal](https://clutch.co/profile/virtual-deal) - 2 - 9 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 30% Email Marketing - 30% Sales Outsourcing #### Company description The Virtual Deal is a Back Office Outsourcing company launched in 2019. The firm provides Back Office Outsourcing and Email Marketing. [Visit Website](https://thevirtualdeal.com/) --- ### [Asset Compliant Solutions](https://clutch.co/profile/asset-compliant-solutions) - $1,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services. [Visit Website](https://www.acs-cam.com/) --- ### [Media Sales Plus Inc](https://clutch.co/profile/media-sales-plus) - 50 - 249 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 30% Search Engine Optimization - 40% Direct Marketing #### Company description Media Sales Plus Inc is a Direct Marketing company established in 2001. The team focuses on Direct Marketing and Search Engine Optimization and is headquartered in Buffalo, New York. [Visit Website](https://www.mediasalesplus.com/) --- ### [Market Presence](https://clutch.co/profile/market-presence) - $1,000+ minimum project size - $50 - $99 average hourly rate - 2 - 9 employees - Niagara Falls, NY #### Services Provided - Allocation of Expertise by Percentage - 25% Market Research - 15% Marketing Strategy - 60% Sales Outsourcing #### Company description Market Presence is a Sales Outsourcing company. The agency is located in Niagara Falls, New York. Their services include Sales Outsourcing and Market Research. [Visit Website](https://mpmarketpresence.com/) --- ### [The Connection](https://clutch.co/profile/connection) #### 4.5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Jamestown, NY #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description The Connection is a specialized company providing inbound answering services to enhance customer-business integration and improve productivity. Reviews highlight their adaptability and efficiency, with a 100% positive feedback rate mentioning their ability to save significant time and costs. Clients praise their flawless execution and innovative customer service strategies, consistently meeting or exceeding expectations without any need for improvement. [Visit Website](https://www.theconnectioncc.com) #### Efficient Clients have expressed high satisfaction with The Connection's efficiency, noting substantial improvements in customer service outcomes. One client highlighted their effectiveness in handling customer calls, stating that 90% of issues are resolved, resulting in a monthly savings of approximately $25,000. Additionally, they praised the company's ability to adapt and enhance their strategies for improved customer interaction, indicating a strong commitment to efficiency and effectiveness in their operations. - Answering Services & Customer Inquiry Support for Products Firm (4.0/5, Aug 11, 2017): Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time. [Read Full Review](https://clutch.co/go-to-review/connection/136661) #### Experience in 2 industries The Connection has garnered positive feedback across the Education and Consumer Products industries. In Education, clients appreciated the provider's ability to enhance productivity through efficient call handling, saving substantial man-hours each month. In Consumer Products, businesses noted improved customer relations and significant financial savings, highlighting the provider's responsiveness and effectiveness in managing inquiries. Overall, The Connection is recognized for its adaptability, efficiency, and strong customer service, making it a suitable partner for organizations focused on enhancing call management and customer engagement. [Read All Reviews](https://clutch.co/profile/connection?verified=true#reviews) ##### Education Experience The Connection demonstrates strong expertise in the Education sector, effectively providing answering services that enhance productivity by managing inbound calls. Clients have reported saving approximately 300 billable hours monthly, highlighting the company's efficiency and adaptability to client needs. The overall sentiment is positive, with clients noting rapid response times and exceptional customer service, indicating a strong fit for educational institutions seeking to optimize communication and reduce administrative burdens. - 1 review for education industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Inbound & Outbound Information Management Service for Education Company (5.0/5, Nov 2, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/146225) ##### Consumer Products Experience The Connection has demonstrated strong expertise in the Consumer Products industry by effectively managing customer relationships and improving service efficiency. Clients report significant cost savings and heightened revenue due to the provider's innovative solutions and responsiveness to client needs. The company's adaptability and commitment to excellence have led to consistently positive outcomes, making them a reliable partner for businesses seeking to enhance customer service operations. - 1 review for consumer products industry - Unknown avg. project cost - Answering Services & Customer Inquiry Support for Products Firm (4.0/5, Aug 11, 2017): [Read Full Review](https://clutch.co/go-to-review/connection/136661) #### 4.5 out of 5.0 rating for cost What Clients Have Said The Connection is recognized for its cost-effectiveness and value for money, with clients noting significant savings on operational costs. One client reported a monthly savings of approximately $25,000 and efficient handling of 100-150 daily calls, while another highlighted savings of around 30 employees' billable hours. The monthly billing structure is appreciated, allowing for flexibility based on call volume. Overall, clients express high satisfaction with the service's effectiveness and adaptability, indicating a strong return on investment. [Read All Reviews](https://clutch.co/profile/connection?verified=true#reviews) - Less than $10,000 (1 reviews) #### 24% of employees work in Jamestown office Jamestown, NY 111 W 2nd St Ste 5000 41 - 49 employees 716.483.3436 [See All Locations (4)](https://clutch.co/profile/connection#location) --- ### [Action Telephone](https://clutch.co/profile/action-telephone) - 10 - 49 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York. [Visit Website](https://www.actiontelephone.com/) --- ### [GLC Business Services](https://clutch.co/profile/glc-business-services) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 75% Back Office Outsourcing - 25% Cybersecurity #### Company description Founded in 1992, GLC Business Services is a Back Office Outsourcing company. The firm provides Back Office Outsourcing and Cybersecurity. [Visit Website](https://www.glcbs.com/) --- ### [FlashCat](https://clutch.co/profile/flashcat) - $5,000+ minimum project size - $50 - $99 average hourly rate - 50 - 249 employees - Rochester, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% CRM Consulting and SI - 20% Sales Outsourcing - 20% Pay Per Click - 20% Social Media Marketing #### Company description FlashCat is a branding company in Phoenix, Arizona and Rochester, New York. Founded in 2024, the team specializes in Branding and Social Media Marketing. [Visit Website](https://www.flashcat.io) #### 42% of employees work in Rochester office Rochester, NY 115 Liberty Pole Way 2 - 5 employees 6028464622 [See All Locations (2)](https://clutch.co/profile/flashcat#location) --- ### [Do Well Design Studio](https://clutch.co/profile/do-well-design-studio) - Freelancer employees - Hilton, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Branding - 20% Digital Strategy - 20% Marketing Strategy - 20% Sales Outsourcing - 20% Web Design #### Company description Headquartered in Hilton, New York, Do Well Design Studio is a branding firm. Launched in 2009, the team provides Branding and Marketing Strategy. [Visit Website](https://dowelldesignstudio.com/) --- ### [AnswerPhone](https://clutch.co/profile/answerphone) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Dunkirk, NY #### Services Provided - Allocation of Expertise by Percentage - 37% Call Center Services - 63% Customer Service Outsourcing #### Company description AnswerPhone is a Customer Service Outsourcing company established in 1967. The firm offers Customer Service Outsourcing and Call Center Services. [Visit Website](http://abetteranswer.net/) #### 1% of employees work in Dunkirk office Dunkirk, NY 4867 West Lake, Rd Suite 102 employees 716.672.5144 [See All Locations (5)](https://clutch.co/profile/answerphone#location) --- ### [Abbott Answering Service](https://clutch.co/profile/abbott-answering-service) - 10 - 49 employees - Buffalo, NY #### Services Provided - Allocation of Expertise by Percentage - 100% Call Center Services #### Company description Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services. [Visit Website](https://www.abbottanswering.com) --- ### [Key Video Production](https://clutch.co/profile/key-video-production) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Cheektowaga, NY #### Services Provided - Allocation of Expertise by Percentage - 20% Call Center Services - 20% Graphic Design - 60% Video Production #### Company description Key Video Production is a small Cheektowaga, New York-based video production company. Their services include Video Production and Call Center Services. [Visit Website](http://www.keyvideo.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top. Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly. We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether. Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.